AGL Energy

Satisfied customer of 10 + years – I personally have never had a problem with AGL. I have been with them for a very long time, only because they have always offered me great service. Their app has everything in it to manage and monitor your consumption. The app also allowed me to very easily change my supply address without having to speak to anyone. Power disconnected and… Read more ·  1

reconnected without any delay or issue. They even sent me a years worth of Amazon prime as a gift for staying with them. Then after realising my new address also had gas, a quick call had it sorted in no time, then they sent out a free $50 shopping voucher for that too. I kinda feel spoiled. Thanks AGL

I was on a 20C / kwatt feed in tariff contract with click energy for life before AGL bought the company. They broke the contract and reduced it to 17C/kwatt and now to 15C / kWatt. Not happy with AGL. Show details

So far so good. I was a Ampol customer. The time I requested something from AGL there wasn't a instant thing showing they did it. But a week later I got confirmation that it was now done. Even if they are from overseas they are a massive improvement over Origin energy. The only downside was when I changed over to the smart meter. AGL said I used… Read more ·  1

estimate about a week worth of energy for the 48 hours after the install. My normal use is about 4kwh a day as I have solar and only 2 people live here. The estimate for the small meter install was 28kwh until the smart meter call home started functioning.

I already have a enlighten system which logs my usage and solar generation and etc and it said I used nowhere near the 28kwh amount.

Worst experience, had to call so many times for my NBN credit and every time given wrong information. ping-pong between NBN and Energy. calls disconnected and not getting call back. Doesn't have any empathy on how has customer experience been. worst customer's service. every time call back and has to give same history and explanation again and… Read more

again and then ended up getting false information. zero confidence and would give 0 starts if i could on customer service.

Terrible support service – Definitely not deserve any start. Get English speaker with communication manner do phone service please. Cancelled all my services after 2 month of phone call and waiting around. The last phone call was 1.5 hours.... Show details

I Wish I Could Never Sign Up For AGL – I wish someone ask me a question "What does moving to AGL means to you".. My Answer : moving to AGL means speaking to AGL customer service and resolution team for half of your lifetime. Yes, that's correct, you life's half of the time will be spend… Read more

in dialing AGL customer service number 13 12 45 and getting your issues resolved. The AGL team promises you, gives you like any assurance that they will resolve the problem but wooooaaahh, you wait couple of days and no updates, problem still the same.

You call them again , they say oh, previous representative hasn't done this or that and he has not quite honest with you etc etc. I am going to do this for you. Please note down this reference number, etc. and I personally am going to keep a track of this and call you back. No one calls you back.

AGL is a pretty crap in customer service, their systems and processes are even more crap and their customer service team and resolution team is even more more crap. Sorry to say this but this is the realty and my personal experience.

Good bye AGL team !! I wish no one else suffers joining AGL.

MY BIG APPEAL TO EVERYONE, DO NOT JOIN AGL EVER

AGL Team - How many reference numbers do you need? I have lost tracks now as my notepad is full of your reference numbers. Have a look at this reference numbers - 2048492830 2048694693

When I signed up, AGL offered me a $225 credit and said I would receive that after 90 days of signing up with them. When I questioned why I wouldn't be receiving it until November, they said they were incorrect with their information and that the credit will be issued 150 days after sign up. False and misleading. They cannot be trusted. Show details

Been with AGL for more than 20 years, never had a problem with service. Today I had to ring to fix a log in problem, to getting into my account, so I could register my meter reading. The person I spoke to, "Deon", was amazingly helpful, didn't make an old women feel dumb at all, walked me through the steps. The call last only a few minutes and the… Read more ·  1

problem was fixed; Deon also did the meter number there and then saving me time. Couldn't be happier, with todays and years of service from AGL for our Gas and Electricity.

Switched to AGL for good rates and FIT. On-line switch was quick and easy. Had a few teething issues with the plan I chose and had to call for assistance. Response was very fast, polite, and all issues were resolved without any fuss at all. App… Read more ·  1

works extremely well and provides extensive information on my plan and charges to date. My experience has been all positive and the people I have spoken to have been absolutely amazing. I see heaps of negative reviews, but my experience has been the complete opposite. I can thoroughly recommend AGL and their excellent customer service and support.

I've been with AGL about (3) years, Product Services (Internet, Gas, Electricity) have all been provided without issues. AGL assisted with converting my Internet from FTTN to FTTP very efficiently without cost to me. In the rare cases that I needed to call Customer Service the concerns were resolved to my satisfaction. I don't usually make (5) Star reviews but believe in my experiences AGL have earned it. Show details ·  1

Worst ever provider I have used for electricity. I have EV and cost me over 300 dollars per month even though I charged at proper night time which means it has higher charge on other time which is not seems accurate as what they explain on website. I have changed provider to Ovo and they offer me half of charging cost at same time and offer me… Read more

cheaper 8cents per kwh during 11am to 4pm which they charge a lot higher on same time.

most funny moment was I Just received text from them about account close and 200 dollar credit for refund today.

they text me to call and saying it is not eligible to refund other than paying their bill which was due week ago! It must be investigated by ACCC

they just trying to playing up with customer and money game for their profit.

absolutely disgusting.

I contacted AGL re other matters than the bill. AGL put zero effort into hiring people who understand the business and what customer service is, they do, however, put a lot of effort into hiring those who feel it is below them to communicate with customers. What a substandard bunch. Shame on AGL. I will not be attaching a document, as it would be my bill, Show details

AGL ….. HA HA HA Yeah …… let’s leave a Review ……. 1st - ENABLE “Push Notifications” on you app , I don’t have time to start a a blank screen waiting for someone to attend to my enquiry. 2nd - ENABLE “Schedule Call Back” and “ALLOW” - online chat and AGL representatives to be able to do that . 3rd - ENABLE - online chat representatives to be… Read more

either - Able to match other service provider prices and/or be able to escalate the matter to “Higher Authority” ( Retention Department)

As a large company and organisation the above points are simple to implement and rectify.

I would love to see that in the future , but it seems AGL does not value their Loyal Long term customers (20 years +)

And finally …..

4th - Get Rid of “ALL” the nonsense additional services that AGL provides … like FKN Netflix ….. AND Simply Focus on what you’re meant to be providing GAS & ELECTRICITY.

All those additional nonsense services drive the prices UP for what’s needed - BASIC provision of UTILITIES.

Shame on you AGL

Kind Regards Loyal Customer of 20 years + Who is now switching providers

Really difficult to disconnect the service, they either didn't cancel the supply on the day you requested, or cancel it earlier than the date you told them. Don't know why such a simple tasks can be done wrong for so many times. Show details

Would give zero stars if l could, just the worst company. Will call and text you incessantly if your bill is one day late. They use many phone numbers both mobile and with a landline which l just blocked . We rang today to clarify what was owing on the account as l thought l had paid the bill. They had been texting saying that the bill was… Read more

not paid. The first agent couldn't resolve our issue and transferred me to a resolutions agent who at first was helpful then put us on hold then hung up on me. I rang a comparison company and they compared our bill and we got another provider and at least 30% cheaper. So l've changed providers - just like that. Mind you the resolution specialist never attempted to call us back either. If you want bad cs and higher bills stick with AGL. Run away fast people !!!

Useless customer service, unable to change plan online. Call AGL sending a link with AI agent said they did the changes but not done. Have to chat again with AGL Show details

Randomly woke up to having my gas disconnected… no warnings no nothing. After calling AGL they inform me that someone will be over today to sort it. No-one comes. After calling them again they say it’ll be a 5 day wait and a 150 dollar fee. Wow - Thanks AGL! Show details

I would give 0 star if I could. Worse energy provider ever. Price is deceiving, it looks like you have a big discount initially but you often end up paying more(compared to other energy companies). Pushy tele sales team from the Phillipines, 0 customer care but the moment you said you wanted to leave they tried to sell you more stuff. Charged me… Read more

$200+ for connecting gas even though it wasn't me who disconnected the service. Will call you non stop if you pay your bill 1 day late. Will never deal with these people again.

Very poor service, had a monthly bill 3 times higher than previous with no changes to usage. Decided to change company, and the last bill slugged us with $650 overdue fee. Contacting onbudsmen later Show details

Oh for the love of god all I want to do is pay my bill and all you do is changing your page telling me every time to put in bloody passkey and pass codes using my face recognition but never actually letting get on the page until I do it at least 5 times. You do need me to do it 5 times before I pay the bill . Then get p*ssed off cause my bills… Read more

late cause I spent 5 days on line trying to pay the bloody thing. Start making my life easier or I will move on to another company.

A new customer (only three weeks in) and I had expected so much better! I contacted AGL via their app a couple of times to enquire why I can't see my daily electricity usage. First response, it will come back soon. Waited three days and it still wasn't available. Second response, your account is on a "billing block" (huh?) and there is no usage… Read more

data visible through the app for another 10 days. I called AGL today to enquire why my new account had a billing block and when usage data will be viewable. Spoke to the first operator and she was able to confirm that it was indeed true but couldn't provide any further information, then transferred me to a more senior person. He was the most unprofessional and arrogant customer support person I HAVE EVER spoken too! From him I gathered that AGL have several thousand customers on billing block. He couldn't explain why, or how long it will last. His standard response was "didn't I just tell you that"? This guy told me even less than what I already knew. Such arrogant customer support delivering horrific customer service. No wonder they have 1.3 star review ratings. I was speechless and will be leaving AGL in a hurry for both Electricity and Gas!!!

Worst customer service ever experienced. Invited to join AGL solar VIP program as valued customer. Once joined given totally different rates than advertised. Rang customer service complaints department 4 times assured that they would get back to me with resolution. 3 months on no-one gets back to me and problem still unresolved. False advertising… Read more

from AGL, but what makes it worse is that they continue to do so and do not care about their customers. Should really rate a zero (Not a 1)

Lowlife scum, overseas call centre that can not make payment plans having to ask for onshore 'resolution', and even then when payments have been made, their robot sends highly offensive constant phonecalls. This mob should be shut down! Show details

Customers deserve to be treated with courtesy, respect, and dignity. No customer should be made to feel belittled when raising a genuine concern. I experienced poor customer service from an AGL manager. My interaction with [Name Removed], a manager at AGL, was completely unacceptable. Her communication style was condescending, dismissive and… Read more

unprofessional. Rather than listening and allowing me to explain my concerns, she seemed more intent on shutting me down, speaking over me and dismissing what I had to say.

AGL should invest in training its managers to communicate respectfully, listen to customers, and handle customer concerns professionally. Until that happens, experiences like mine will continue to damage the company's reputation.

Customer Service at its worst . agl claim they are open 24 / 7 you call them, wait over one hour and then they hang up on you - you call back and the menu options have changed - they are NOT working 24 / 7 letting to deal you with their bot ... . how good is this ? Show details

Absolutely disgraceful service. I spoke with a representative two weeks ago and was quoted a tariff of 34 cents per kWh. Then, just one day after my electricity was connected, I received a letter saying they had "made a mistake" and my tariff would actually be 51 cents per kWh. A price increase of that size immediately after signing up feels incredibly misleading. I wouldn't recommend AGL based on this experience. Show details

Went with gas with AGL and a different company with electricity. A man called me trying to pressure me to swap to both electricity and gas, and refused to take no for an answer. Incredibly rude and tried to make me feel st^pid. Show details

Hopeless. When i discovered i could be paying 32 per KW instead of 42 cents for probably about one year I rang them to change the plan. The dysfunctional app wouldn't let me change it so I had to ring up and get on the waiting lines and do it on the phone. Half an hour later I had the plan changed. 5 days later plan hadn't changed. Had to go… Read more

via a ridiculous AI chat bot and eventually to a human and do it all again. I have zero faith that it would even work this time. Ask them to review their processes and look at the previous recording of the phone call. Of course they cannot review recordings that are there for quality control. Was the loyal customer. Only hung in because I've already invested so much time. P.S they had taken me off metered timings through the day without clearly telling me that probably a year before. I' has been doing clothes drying and using the pool pump late at night for no reason. Anyway that's another story