AGL Energy

Satisfied customer of 10 + years – I personally have never had a problem with AGL. I have been with them for a very long time, only because they have always offered me great service. Their app has everything in it to manage and monitor your consumption. The app also allowed me to very easily change my supply address without having to speak to anyone. Power disconnected and… Read more ·  1

reconnected without any delay or issue. They even sent me a years worth of Amazon prime as a gift for staying with them. Then after realising my new address also had gas, a quick call had it sorted in no time, then they sent out a free $50 shopping voucher for that too. I kinda feel spoiled. Thanks AGL

A new customer (only three weeks in) and I had expected so much better! I contacted AGL via their app a couple of times to enquire why I can't see my daily electricity usage. First response, it will come back soon. Waited three days and it still wasn't available. Second response, your account is on a "billing block" (huh?) and there is no usage… Read more

data visible through the app for another 10 days. I called AGL today to enquire why my new account had a billing block and when usage data will be viewable. Spoke to the first operator and she was able to confirm that it was indeed true but couldn't provide any further information, then transferred me to a more senior person. He was the most unprofessional and arrogant customer support person I HAVE EVER spoken too! From him I gathered that AGL have several thousand customers on billing block. He couldn't explain why, or how long it will last. His standard response was "didn't I just tell you that"? This guy told me even less than what I already knew. Such arrogant customer support delivering horrific customer service. No wonder they have 1.3 star review ratings. I was speechless and will be leaving AGL in a hurry for both Electricity and Gas!!!

Worst customer service ever experienced. Invited to join AGL solar VIP program as valued customer. Once joined given totally different rates than advertised. Rang customer service complaints department 4 times assured that they would get back to me with resolution. 3 months on no-one gets back to me and problem still unresolved. False advertising… Read more

from AGL, but what makes it worse is that they continue to do so and do not care about their customers. Should really rate a zero (Not a 1)

Verify then trust – ALG Quote "Helping you compare energy plans. In line with government regulatory requirements, we’re helping our customers compare and make informed decisions about energy plans." Really, good oh. Now verify. Number crunch, sip coffee, have soup for… Read more

lunch and write a warning.

I would be 156% worse off if I picked up their kind offer SENIOR SAVERS based on my current AGL plan and the last 12 months.

Don't shift your plan without doing your own numbers, don't rely on the AGL website to give you advice, it's spin at best. If you want to know how to do it, message me and I'll put it up in another review, it's easy peasy.

Do not use AGL – Less than zero stars. AGL rates are not competitive and worse is the false advertising. The so called App to track usage is beyond junk. And AGL admit it. In writing. Of course the next person you speak to gives you a complete 180 degree different… Read more

story and tells you it is extremely accurate. Apparently yesterday my washing machine used 23 KwH of power. Interesting the tracker I have on the machine, in fact on ever appliance in the house, says it used less than 1. Absolutely no way to keep track of usage. Give them a wide berth.

Pathetic Customer Service in the Phillipines – Would give zero if I could. After trying unsuccessfully three times online to transfer over from Origin to AGL I phoned their Customer Service (I use this term very loosely). I got through to someone in the Phillipines, she put me on hold a total of… Read more

9 times and didn’t understand that I was wanting to transfer over from another provider. After 42 minutes and giving her all my personal details my call was disconnected. To say I was furious is a gross understatement! I would never ever try dealing with this pathetic company again - I’ll stay with Origin.

Switched to AGL for good rates and FIT. On-line switch was quick and easy. Had a few teething issues with the plan I chose and had to call for assistance. Response was very fast, polite, and all issues were resolved without any fuss at all. App… Read more ·  1

works extremely well and provides extensive information on my plan and charges to date. My experience has been all positive and the people I have spoken to have been absolutely amazing. I see heaps of negative reviews, but my experience has been the complete opposite. I can thoroughly recommend AGL and their excellent customer service and support.

I've been with AGL about (3) years, Product Services (Internet, Gas, Electricity) have all been provided without issues. AGL assisted with converting my Internet from FTTN to FTTP very efficiently without cost to me. In the rare cases that I needed to call Customer Service the concerns were resolved to my satisfaction. I don't usually make (5) Star reviews but believe in my experiences AGL have earned it. Show details ·  1

AGL have been diligent in chasing up my questions to some of the issues I was experiencing. I was pleased with their repsonse and the courtesy they afforded me in their response. Show details ·  1

Lowlife scum, overseas call centre that can not make payment plans having to ask for onshore 'resolution', and even then when payments have been made, their robot sends highly offensive constant phonecalls. This mob should be shut down! Show details

Customers deserve to be treated with courtesy, respect, and dignity. No customer should be made to feel belittled when raising a genuine concern. I experienced poor customer service from an AGL manager. My interaction with [Name Removed], a manager at AGL, was completely unacceptable. Her communication style was condescending, dismissive and… Read more

unprofessional. Rather than listening and allowing me to explain my concerns, she seemed more intent on shutting me down, speaking over me and dismissing what I had to say.

AGL should invest in training its managers to communicate respectfully, listen to customers, and handle customer concerns professionally. Until that happens, experiences like mine will continue to damage the company's reputation.

Customer Service at its worst . agl claim they are open 24 / 7 you call them, wait over one hour and then they hang up on you - you call back and the menu options have changed - they are NOT working 24 / 7 letting to deal you with their bot ... . how good is this ? Show details

Absolutely disgraceful service. I spoke with a representative two weeks ago and was quoted a tariff of 34 cents per kWh. Then, just one day after my electricity was connected, I received a letter saying they had "made a mistake" and my tariff would actually be 51 cents per kWh. A price increase of that size immediately after signing up feels incredibly misleading. I wouldn't recommend AGL based on this experience. Show details

Went with gas with AGL and a different company with electricity. A man called me trying to pressure me to swap to both electricity and gas, and refused to take no for an answer. Incredibly rude and tried to make me feel st^pid. Show details

Hopeless. When i discovered i could be paying 32 per KW instead of 42 cents for probably about one year I rang them to change the plan. The dysfunctional app wouldn't let me change it so I had to ring up and get on the waiting lines and do it on the phone. Half an hour later I had the plan changed. 5 days later plan hadn't changed. Had to go… Read more

via a ridiculous AI chat bot and eventually to a human and do it all again. I have zero faith that it would even work this time. Ask them to review their processes and look at the previous recording of the phone call. Of course they cannot review recordings that are there for quality control. Was the loyal customer. Only hung in because I've already invested so much time. P.S they had taken me off metered timings through the day without clearly telling me that probably a year before. I' has been doing clothes drying and using the pool pump late at night for no reason. Anyway that's another story

AGL just cannot get anything right. From the start joining with them already so many problems. The plan rates are good but the customer service is not helpful at all and was not able to solve any problems but creating more problems. Chat to them multiple times. Once they just decide to hook me up onto gas without me agreeing and they just spam me… Read more

with agreement measages and close the chat. The other time I finally got rid of the gas account, magically it appears again the next day. Back and forth nothing was done correctly with such a simple thing. Then suddenly they send me an invoice for gas meter read when I already fixed all the gas issues on day 1 of joining with AGL. I said NO GAS on DAY1 and yet they still hook me up with gas. Jesus. Its not just bad but basically its not human. You can't talk to them and they can't solve anything but give you more additional problems that just goes around in circles until you think you're going crazy.

AGL, as with all other reseller power providers, doesnt have to do a lot to take over an account and sign you on, so signing up was very easy. This is where the good feels stopped for me, I had initial issues with receiving email billing, and hence instantly called and threatened with disconnections, I have caught the account up only to find new… Read more

charges added and the account is not caught up.

My most recent interaction was trying to pay someone else's bill (My late mother) as she was late with payment due to hospitalization, I managed to call up, provide her account number, DOB, name, address, etc but was told I could not pay her bill as I was on her account. My aim was to stop the 5+ calls PERDAY from AGL harassing and causing my mother undue stress, but she was not able to talk properly, hold a conversation longer than 60 seconds, or deal with them, but they refused to allow me to sort the bill.

The heartbreak came after she passed and I was able to get into her phone, over 18 tabs for AGL alone trying to get into her account to pay her bill, this company harassed her until the day she died just for they $160 bill, even though they had an alternative payment method offered multiple times.

Their customer service is Woeful, they call from a phone number that is flagged as spam/scam, and wonder why their calls are ignored or rejected, and they have zero empathy for their customers.

If I could give them a ZERO star review, it would be more fitting.

Very disappointing customer service experience. My mother was overseas and did not receive the electricity bill in time. I accessed her email one day before the due date and paid the bill in full immediately. Despite the payment being made before the due date, AGL advised that this may affect her credit history. This was very stressful and… Read more

disappointing, especially when the account was paid in full and the situation was clearly explained. I expected better communication and support from such a large provider

I'm a retired citizen. I have 21 solar panels and 2 batteries. I was in credit for electricity but their recent new price structure to me has caused me to pay monthly despite my solar app showing I've purchased very little power with most going back to the grid. I also have stopped using gas to cook food, opting for microwave, air fryer and one… Read more

pot cooking. When I complained to AGL about their prices they said "it's all about supply and demand". AGL is being unfair to their customers. Same on AGL

If I could give a 0 I would terrible company they took my reading of the red decimal points and provided a bill for 6 times that amount - I tried 6 times to resolve this and eventually got someone who had good english Show details

Rude customer service, high monthly cost NBN and I didn’t get the advertised discount signing up for both wifi and electricity with AGL. India based call centre (of course) and they can be so rude! First call he jabba jaja’d because ‘offer was ended’ but online for AGL the offer is still active??! He put me on hold but never came back, second call… Read more

the guy was repeating himself but managed to get us onto a lower cost plan. Would definitely NOT recommend AGL and if I wasn’t stuck paying off a modem at an extra $12.50pm for a year ($94.56 total pm for wifi) I’d go elsewhere

We recently had a very bad experiences with AGL customer services. We had to wait for a long time to speak to someone from customer services who couldn't help and then transferred to AGL solution team. After another long hold we spoke with an agent who wasn't helpful and not professional at all. We asked to speak to her manager but she… Read more

refused claiming her manager didn't answer calls. Anyway, we got transferred to AGL Complaince Team and spoke with another agent who sounded so tired. He told me he would put me on hold but instead he cut me off. It was really frustrated. I had to call customer services again and went throught the same thing, which was waiting on line and then was transferred to Solution Team. This time, the agent wasn't much better but not rude at least. Anyway she said she needed 2 business days to find a solution for me and then called me back. Our concern was a simple matter. Yet she insisted she needed two business days but promised she would call, but would only call once and couldn't give me a time frame. She told me no whatever I asked her. But she said if I missed her call she would leave notes in my account and I had to call Customer Services 2 business days later to find out what the solution was. She have never called me and I did ring up a week later and was told she didn't leave any message at all.

We have left AGL already but there is still a balance due. Customer Services couldn't do anything and insisted on we call their Solution Team or make a complaint.

Terrible service.

Repetedly promise $100 /200 credit but fail to honour the promises. No written evidence when the contract supplied but continue advertising these credits: Also their resolution team waiting recording is loud and distorted to deter you--- appalling eg Get up to $300 in bill credits when you join AGL online

I live at 40 Gould League Place Mt Arthur 2820. Today someone from AGL energy disconnected our OFF GRID power. Who gave you the right to disconnect our off grid power. Who the hell do you people think you are, obviously part of the Alboslezie Socialist part (the lyre party) No notification, no notifications, no communications. I came home to no power, everything off, fridges, support programs. Please explain. Show details

If I could give negative stars I would. It seems to be impossible for this company to stick to their word and do what they say they will do. There seems to be a distinct lack of efficiency and unity within the AGL customer service team as every time you call for the same issue there is very little understanding of the past extended conversations.… Read more

Getting issues resolved appears to be impossible. They are very quick to take your money but very slow to do anything else.

Very disappointing billing practices. We were overseas for over three weeks with only a fridge running, yet AGL charged us almost the same amount as when we were living at home. One bill was based on estimated usage, and when an actual meter reading became available, the charges were not properly adjusted to reflect our significantly lower… Read more

consumption.

AGL claims that smart meter data is automatically sent to them, but if that’s the case, why are customers still being billed using estimates? The explanation provided was unsatisfactory, and they were unable to provide the meter reading records I requested.

My advice to other customers: check every bill carefully and pay close attention if it says “estimated.” Don’t assume the charges accurately reflect your actual electricity usage.

AGL consistently over-estimated my energy usage, in some cases by more than double, which resulted in me being charged far more than I should have been. Despite contacting customer service numerous times over several weeks, the issue was not properly resolved, and I was not credited or refunded in a reasonable timeframe. What made the experience… Read more

even worse was that, while I was still trying to get my billing issue fixed, a customer service agent attempted to sell me internet packages.

Overall, this has been an extremely frustrating experience. Based on the poor billing accuracy and lack of effective customer support, I would not recommend signing up with AGL.

Do not trust their offers - there are lots of conditions that you can get any of them. And even if you get any, they will get it back from you by overcharging you later and also the fee for cutting with them is way more than the market rate. Not to mention how bad my experience was with their Sales or CS as they are forcing and shaming you to buy… Read more

services from them. In one occasion I had to have a fight with one telling her I DO NOT WANT YOUR OFFER.