Chery
Do not buy the car chery tiggo 4 pro Urban 2025 - The car drives well on 60km/h, but horrible when driving on 105-110km/h. It is a death trap on… Read more
highway. the car care service is nothing to write home about, group of scams like service - they are unreachable.
Very poor customer service, booking car in for service is 4 weeks ahead - poor management. The car has been assessed by technician that reports that the car is undrivable at 100km/h. The wheel may pull off at higher speed. it poses a threat to the driver and other road users. Other road users should watch out for chery tiggo 4 pro for potential danger.
more evidence: https://www.reddit.com/r/southafrica/comments/1bszauy/tiggo_4_pro_build_quality/
I strongly DO NOT recommend buying this car. At only 20,000 km the rear door handles are already not working properly. There are also other issues –… Read more
the alarm goes off randomly by itself and the doors lock unexpectedly.
The biggest problem is the service. I called twice to book a repair appointment and both times they said they would call me back, but nobody contacted me. It is extremely frustrating when you buy a new car and cannot even get proper support.
Very disappointed with both the car quality and the after-sales service. I would never recommend this brand to anyone. Chery tiggo 8 super hybrid
I am writing this review to detail a significant issue with my new Chery Tiggo 7 Pro and the complete failure of the dealership and manufacturer to… Read more
provide reasonable customer support or spare parts.
1. Product Fault
The boot (trunk) of my Tiggo 7 Pro is defective. The car's dashboard constantly shows the boot is open even when it is securely closed. This is a safety and functionality issue, as the only way to open the boot is by using the manual internal release.
2. Unacceptable Service Delay
I took the vehicle to Chery in Chullora for repair under warranty. The timeline for a basic sensor/latch replacement is staggering:
Initial Advice: I was told there were no spare parts in Australia and the part would take 4 weeks to arrive.
The Follow-Up: After the 4 weeks passed, I contacted them for an update, only to be told the delay was extended by another 5 weeks, bringing the total expected wait time to 9+ weeks for a single component.
This level of delay for a critical part on a new vehicle is unacceptable and constitutes a breach of the consumer guarantee regarding the availability of spare parts within a reasonable time under Australian Consumer Law (ACL).
3. Manufacturer Failure
I escalated this issue directly to Chery Head Office to expedite the part. They indicated they would follow up, but they have provided zero actual updates or resolution. The lack of urgency and communication from Chery Australia is appalling.
4. Warning to Future Buyers
If you are considering a Chery, please be aware that the local support infrastructure appears non-existent. If your car breaks, expect delays exceeding two months. This experience confirms that the brand does not hold adequate spare parts stock in Australia or have an effective internal system for dealing with warranty repairs.
I have lodged a formal complaint with NSW Fair Trading to resolve this. Buyers deserve better quality and immediate support for new cars. Avoid this brand until their spare parts supply chain and customer service dramatically improve.
It's a fantastic car, I highly recommend it. I've had it for two months and it has so many features I'll love using. The sunroof and windows work with voice commands. It has a 7/7 warranty and road service. My purchase price was $32,000.
Chery Northern Beaches, Really nice people, happy to help, I have a electric mobility scooter that I am working on, I have got them to help me with a… Read more
couple of things, they were more than happy to help, I offered to pay them for their time, they said, would not hear of it, took 5 maybe 10 minutes, all they asked for as payment was a good review, if you need anything come to Brookvale & you will find them on the main road ( Pittwater Road, you will be really happy, I am, a really big than you to all of them, keep up the hard work.
