High Sierra

Zipper wears out – The bottom zipper is exposed to the ground when you wheel this bag and subsequently has torn and become unusable. I could repair this, but it seems it will continue to tear as it looks like a design fault, which I wasn’t informed of when purchasing.

I purchased this bag in January 2026 and used it only a handful of times — three trips from Sydney to Perth and two to Melbourne. Despite such light… Read more

use, the side of the bag had already torn by April 2026, just three months after purchase.

I returned it to Myer under warranty, and they sent it to the supplier for assessment. After waiting more than a month, the claim was rejected, with the supplier stating the damage was “wear and tear.” This response is extremely disappointing, especially considering the high price of the product. The material quality is far below what you would expect for the cost.

It’s frustrating that Myer does not stand behind their customers or the products they choose to stock, allowing low‑quality items to be sold at premium prices without proper support when issues arise.

Purchased a High Sierra Wheeled Duffel bag and it has served me well, with one issue. The wheels have laminated and shed their rubber tread.… Read more

Otherwise the bag is in perfect condition, but it is now extremely noisy to wheel , on the unprotected metal of the wheels. Took it to a High Sierra recommended repairer ( in Brisbane). He advised that new wheels would cost $70 each to replace ( $140 for both wheels) , and advised me to buy a new bag , rather than put $140 into my old one. New bag is circa $220. He had no real interest in the repair. Pretty disappointing that High Sierra don’t repair their products for a reasonable price, as the bag is pristine other than the wheels . I will buy a new bad, but it won’t be a High Sierra brand, based on this