High Sierra
High Sierra
Great Backpack / bagg – I purchased a High Sierra wheeled backpack in the mid 2000's and have used it extensively in travel all around the world over the years, with never a… Read more
problem, until a recent trip to Scandinavia, when the wheels both disintegrated due to the rough cobbles in many locations. Upon return to Australia, I inquired about replacement wheels and was advised that the system had changed & that the old wheels were no longer available. The Samsonite people offered a replacement bag from the current range which is not exactly the same, however near enough for me to be happy. Apart from the wheels the old bag was still in good usable condition despite the best efforts of airport baggage handlers to destroy it.
I recommend the products and the after sales service that comes with the Samsonite products, Thank you Samsonite!
Wheel damaged = new duffel! – The AT7 is the best suitacse I've ever owned. One a recent trip, one of the wheels was damaged and I wrote to High Sierra/Samsonite for a… Read more
replacement. Regrettably that suitacse is no longer made so they couldn't provide new wheels. Instead they're sending me a whole new wheeled duffel! Great service and so reliable. I won't ever buy from anywhere else in the future.
Zipper wears out – The bottom zipper is exposed to the ground when you wheel this bag and subsequently has torn and become unusable. I could repair this, but it seems it will continue to tear as it looks like a design fault, which I wasn’t informed of when purchasing.
Hi Max, We are sorry to hear that your bag has not… Read more