Jetstar

What a pathetic airline. Charging $25 per kilo of excess carry on luggage. I sincerely hope Jetstar goes bankrupt as soon as jet fuel becomes scares.… Read more

It doesn’t deserve to be in business. Where are all the reimbursements for people like me who travel regularly and regularly get delayed b y upto 3 hours on the way to the Gold Coast. Without a word of explanation or an SMS no courtesy for customers. Jetstar be gone!

Unfair cancellation not even a phone call – Today i found out Jetstar MasterCard had cancel my credit card and my years as a good customer because they said I didn’t pId my bill. And I owe… Read more

them a bit over $200 back in mid 2020.

When COVID bit I paid my credit card in full and I think I was a few dollars in credit. I never worried about re checking my balances because I knew I paid it off and I Kew I wasn’t going to be travelling in the near future so I didn’t think much of it until I found the new credit card they send me last year in a bowl waiting to be activated.

I rang them to my shock they told me that because I didn’t pay my bill they terminated My account. The real story here is that I paid my credit card in full and was as I remember in credit back in February 2020 but as COVID hit everything went mad. I had no need of credit card as I wasn’t travelling anymore but the bank regardless of my good credit rating forgot to informed me that they charged me an annual fee.

I never received phone call or e en an email to the fact and today the person I spoke to said it wa my responsibility to check account online that statements get send there. Yes I understand that very well but the fact that my account was settled before COVID-19 hit i had no reason to suspect I own them anything. The fact that some people are struggling and there is messages on website advertising assistance to tose in need is disturbing as simple telephone. All or email could had avoided this. Poor customer service I call this..plus due to current hardships the bank should not be allowed to charge annual fees. I always been a good customer all these years and paid my bills on time and their attitude with my situation has left me very disappointed. I have never received any communication about why they were canceling my account, no telephone call no email ever sent.

It is a nightmare contacting Jetstar hotels and holidays team if you need to change something you have to wait for almost 45 mins to speak to… Read more

someone.Due to the cyclone threat in Queensland I had to change my plans and luckily Jetstar allowed me to to that but it took me 6 calls to the call centre to resolve my query in the end I also lost out my onward flight tickets because the system said I was a no show in fact I had called 5 times before my flight departure to change my dates but was told that they are just awaiting confirmation from the hotel for the amendment and not to worry about the flight tickets . I was giving mis information by customer care and the whole ordeal stresses you out when everything should be so simple and one shouldn’t have to go through such in convenience the customer care teams needs a whole new makeover I was also told they are no managers to take my call and they would escalate it 4 days later no one has contacted me the 1st person i spoke to was [Name Removed] he was so rude and kept on talking over me