Market Direct Campers

There is no customer service this is the a lemon i will never buy fron your company again and i have told all my friends not to buy your caravans

Wow… where do I even begin? We spent $85,000 on this van, and in just 18 months with only a few trips the amount that’s gone wrong has been… Read more

unbelievable. The solar has never worked properly despite two attempts to fix it, so the alarms go off at night, the fridge warms up and our food spoils. The lights flicker whenever the taps are used, the silicone has lifted on the benches, the skylight and awning have leaked, and we even discovered a sewage leak hidden behind silicone. The water pump died after two months, the anti-sway unit had to be replaced, the bunk-bed ladder hooks lasted a week, a light above the bed has never worked, the toilet latch has broken completely, and the table inside is so flimsy we’ve had to constantly reinforce it.

The most frustrating part is the communication. Every time we pick the van up after repairs, we’re told it’s “fixed,” yet no one explains what was actually done. We’ve requested a written list of faults four times and have been ignored every single time.

If you’re considering buying one of these vans or already have document everything. We assumed early issues were normal, but after serval problems in 18 months, and then multiple issues going wrong on every trip, we realised this wasn’t just bad luck. Sadly, after researching, we found many of these problems are common and maybe why MDC have shrugged them off. Apparently according to our last email “the van was fixed and warranty is up” but our toilet is broken, we have leaks in the silicone, the lights still flicker, the solar still isn’t consistent, guess that’s it then. Never cared to be apologetic.

There are also downfalls that simply can’t be fixed: the fridge is extremely loud to sleep next to, you can’t get a solar history report, the toilet is awful and can’t be replaced with a better model, storage is poor for a family van, the couch and table barely sit four even though the van sleeps five, the awning is tiny, and the reverse camera is mediocre.

Maybe we were spoilt using my dad’s New Age caravan, or maybe a product at this price point should simply be reliable. Either way, we can’t go away with confidence at all and that’s what they are selling. Please be so cautious.

And you only need take a look at the responses to negative reviews on here, to see exactly what kind of treatment you can expect dismissive replies, blame-shifting, and a bullying tone that makes people hesitate to complain. The same attitude appears in their Facebook owners group as well.

2019 Jackson forward fold camper – Easy set up and set down, especially overnight.We have dragged this camper through tracks you would think twice about taking you four wheel drive on.… Read more

Trailer tracks unbelievably we'll behind vehicle on rock, sand and corregations. Only issues are any stone chips on body rust fast due to Chinese steel. Boat loader is flimsy and same issue rust due to Chinese steel again. Shock absorber crush tubes work themselves loose and require regular retension. Have put about 20k on trailer, cheap tyres are shot and trailer has been wheel aligned twice in this time .Canvas kept us dry over Christmas at a national park when we got around 170 mm of rain. Camper leaks a small amount of dust on correlations, but was expected. Water pump is noisey , but works well. No real complaints. Very happy campers. As always nothing is perfect. But this trailer works great for a family of 4. Very basic trailer but comfortable and good build quality for money.