MG Motor

Bought a new MG S5 EV 8 months ago. Still going back to the selling dealer for the same problems. No help or even communication from MG. Dealer… Read more

service staff are also frustrated. While the car drives exceptionally well, the software is rubbish. Full of random faults that are hard to reproduce. The non existence of qualified service staff is glaring. They don't have a clue, it's try this or that and see if it fixes the problem. MG S5 is the 2025 version of the Leyland P76. Like Leyland they build cars and don't do sufficient testing before release. They let the customer do the testing, but fail to resolve much at all. Still have the same faults as we did 8 months ago.

MG has investigated my vehicle and advised me in writing that the high engine revving I experience during hill climbs is considered normal operation. My concern is that I was not made aware of this characteristic before purchasing the car.”

I would never recommend MG to anyone. From the very beginning, my experience was terrible. I felt pressured into buying the car when I had only gone… Read more

to the dealership to have a look. Between the dealer and MG, I felt completely let down.

The car itself has been a huge disappointment. It feels cheaply made—more like a Barbie Tonka toy than a quality vehicle. The electronics are unreliable and inconsistent, with features regularly failing to work as they should. The driving experience is poor, and owning this car has been one of my biggest regrets.

What truly cemented my opinion, however, was my experience with MG Roadside Assistance. On 15 September, I suffered a flat tyre in Melbourne CBD. I first called at 6:10 pm, then again at 8:13 pm, and again at 9:31 pm after hearing nothing. After waiting for over four hours, I was finally told at around 10:30 pm that they couldn’t send anyone to Cardigan Street. I was effectively left stranded with no help. For a company that promotes roadside assistance, this level of service is simply unacceptable.

To make matters worse, the car has significantly depreciated in less than a year. It’s been an incredibly expensive mistake.

Overall, this has been one of the worst purchasing experiences I’ve ever had. Poor customer service, poor roadside support, poor build quality, unreliable electronics, disappointing driving performance, and significant depreciation. I strongly advise anyone considering an MG to look elsewhere.

As for having the car serviced at MG, I wouldn’t give them the satisfaction of having it serviced there, giving them another cent. I wouldn’t bother with the 10 year warranty, I would take it to my own mechanic who is well versed in all cars, at a reasonable price

We now have petrol and hybrid versions of the MG HS in the family and although same vehicle the drive and feel of hybrid vs just petrol are completely different..would recommend test driving hybrid if your looking for one

Our MG4 Excite 51 EV has been excellent, sharp pricing (ours is on a novated lease), a fantastic drive, charging and range all as advertised, with… Read more

economical driving we are getting just under 400 km range from the 51 kWh batt; above the spec. Comfortable seats, ideal for city living, easy to park, software is good but has a few quirks (see reviews), has all the features we need. Now over 2 years old, took it for its first service ($240), no faults to report hasn’t missed a beat. No evidence of batt decline, and we live in high temp Darwin.

This is a review after 1 month of ownership. Although purchased as a new car, it didn't come with any manuals, but the dealer sent me a pdf version… Read more

which might have been the official one.

THE GOOD: #1. Seats, driver position: This is a very comfortable car to sit in and to drive, with lots of seat and steering column adjustments available.

#2. The acceleration, braking and handling are excellent.

#3. The setup of these (e.g. regenerative braking level, responsiveness of accelerator) is easy via the main, infotainment touchscreen.

#4. The range: Really does look like 400Km is practical for planning purposes, provided speed is limited to 80kph most of the time.

#5. Considering the above, this is pretty good value for money, once you have organised your workarounds for the bad points below.

THE BAD: #1. The "Manual", which is supplied in the downloadable mobile phone app. This seems to have been written by the system computer nerds, without input from anyone who has every tried to use the car and without any non-nerd editing. Instructions for charging the main battery may be your first port of call, and you won't get much help, unless you like tracing first through the index and then through several dozen pages of circular references. It will tell you first to switch off the power - but not how to do this, and it's not obvious (actually, what you have to do is lock the vehicle and then unlock it again to open the the charging port flap - but don't sit in the driver's seat as that will reconnect the main battery). If you need to find out how to find or use any feature, the most effective way may be to ask Google or ChatGTP or Claude. For basic functions, there are some great 3rd party U-Tube videos.

#2. Switching from Drive (Forward) or Reverse to Park, getting out of the car and walking away DOES NOT TURN OFF LIGHTS OR RADIO. The car will not give you any warnings or reminders. If you want to leave the car unlocked, the best way may be to lock it and then unlock it again. There is a "Power Off" touch control in one of the infotainment sub-menus, but this doesn't have any noticeable effect other than disconnecting the main, high-voltage LiFePO battery from the12v system, allowing the 12v battery to run flat and disable the car.

#3. Storage space is not quite so good as it might seem at first sight, with zero provided in the half-empty front compartment (bonnet), and a depression in the floor of the rear hatch which can be covered by a lid if you need a flat storage space - but that lid doesn't seem tough enough to handle my 30-40Kg SCUBA gear!

#4. Rear vision: (a) Just adequate in daylight with no rain, but the tiny rear wiper covers a totally inadequate area, half of which is obscured by the centre rear headrest, and (b) THERE IS NO REVERSING LIGHT!! Only a tiny reversing indicator light to satisfy regulations. - and the dealer warned me that fitting a usable reversing light would void the warranty. So reversing into an unlit driveway at night, the wing mirrors will show only blackness, vision through the rear window is limited to the distance, and you're totally dependent on the dim light reaching the rear camera - which may not show obstacles to the sides. The 360deg camera system is not useful under these conditions either.

#5. Collision Avoidance: There is no front proximity detector, so although there is protection against collision with obstacles at the rear, objects hidden below bonnet level at the front may not always trigger alarm or braking, nor will an accidental creep forward in a traffic queue.

#6. Automatic Speed Limit Detection. This seems to use the A.S.* system both to receive input from some online map and to try to detect numbers in the camera views and guess whether (a) the images really do contain numbers, and (b) whether those numbers are intended as speed limits. It works about 70% of the time, which is really good. However, it hallucinates 30% of the time, which is not quite so good, especially if it suddenly tells you the limit has increased to 100 in an 80 zone or decreased to 40 in a 100 zone. (and see #8)

#7. Driver Interface screens and buttons. This is where the MG really falls down. Everything seems to be designed to draw the driver's attention away from the road ahead. The driver's central information screen is cluttered with low-priority inessentials, road speed is shown half way down the screen in less than generously sized numbers, any preset speed is off to one side, and pride of place is given to the vehicle's frequent new guesses at the local speed limit. All the controls except lights and wipers are instantaneous-type push-buttons, so there is no tactile feedback, and the status of the control has to be found by searching the screens. The automatic speed limiter and standard adaptive cruise control are controlled by 2 buttons on the left of the steering wheel which control many of the "driver assist" features, and their functions change according to the order in which they are pressed, the direction they are pushed (5 directions for one button, 1 direction for the other) and how long they are pressed. The driver can easily be surprised when the button which had just been used to initiate cruise control now changes to speed limiting. Just to confuse matters further, automatic speed limiting did suddenly self-enable after it had been turned off. I am sure there is a control sequence somewhere to enable/disable this function, but I can imagine nasty accidents during overtaking. Changing set speed on adaptive cruise control can be a trap: a single tap increases/decreases by 1kph, but holding for more than a second triggers accelerating 5kph steps - so you can quickly find yourself accelerating to 20 kph or more beyond your target - and meanwhile you are looking down to the left instead of at the road ahead.

#8. Alarm and warning sounds. In addition to voice warning of speed limit breaches, there are 2 different alert sounds which confuse the driver in response to all manner of events. Often there is little to indicate the source of the irritation. Sometimes, there is an inscrutable indication on the instrument display - such as "Warning: Ready Mode", which turned out to be an unsecured passenger door when attempting to change from Park to Forward.

#9. Mobile Phone Call Interface. Why this is generally pretty good, one unexpected feature is that incoming calls disable the camera system when parking - even when not accepted.

* A.S. : often misnamed A.I. but that's still in the future: there are specialist, algorithm-driven systems, and then there's A.S. Personally I'd rather trust H.S. (human stupidity), because it's more predictable.

So disappointed with the quality of this vehicle. I purchased it brand new in 2025 at launch. Since then it's been nothing but problems. I've had the… Read more

same part replaced three times without the issue being resolved, not to mention the bugs that show up (the system updated while I was doing 110kmph on the M1 going down to the gold coast, which activated every safety system it had and almost threw me off the road). The dealership doesn't care or want anything to do with it, and keeps insisting I have "warranty" and that should be good enough. This will most likely end up with lawyers involved because I'm sick of this safety hazard on wheels.