Best NAB Credit Cards

Having being a customer with this bank for many years and maintaining a good record maintaining this card, their call centre is beyond a joke; their… Read more

staff are trained by monkeys and seem to be more interested in what time their shift finishes than actually address any concerns. The opportunity to leave feedback via an online form at the end of the call only triggers the Team Leader to try to contact you and try to make amends. All I wanted to query a charge, and they assumed that I wanted to close my account. The branch is more like a sit down coffee shop with desks not tellers and no cash. The bank tried to re-open my account by applying for a new card which failed. This ended up in a formal complaint to their "NAB Resolve" team, where they side with their employees & then close the complaint. I escalated to AFCA due to the lack of professionalism from this brand. I do not recommend using NAB or any NAB credit card offering. They are a bunch of crooks and only try to blame you for their mistakes and never own the problems, they create!

The NAB Rewards card application process was an absolute nightmare. I had to call their representatives at every single step, I must have called… Read more

around 20 times. The two representatives were completely unhelpful; one of them was unreachable, and the entire system feels outdated and inefficient. I don’t understand why I was asked to email documents instead of having the option to upload them online.

The whole process and their call centre felt like a scam. They asked intrusive and nonsensical questions, such as why my investment property lease wasn’t between me and the tenant directly. Since when is a lease ever under the landlord’s name rather than the property agent’s?

After all this hassle, NAB charged me $195 for the annual fee instead of the $95 first-year fee advertised on their website as the current offer. To top it off, I am now receiving spam messages from scammers about my Rewards Platinum card, which raises serious concerns about an information leak.

I've had this card for about 3 months and the first month was charged $660 in interest because I never actually received a statement and had to call… Read more

to get it and then my payment was late (I never pay credit cards late), and next statement I paid on time but somehow they still charged me $84 in interest. You also don't receive a statement online, but only transactions. It hasn't been set up properly so wait a couple of years before you get this one - it's really hopeless. I'll be calling them up again tomorrow for answers.

This card is ok if you are a high spender to avoid the monthly fee. Decent points and includes insurance and no international fees. However it took… Read more

me months to view transactions online or in the app. I could only see them when the statement is issued at the end of the month. It is fixed now but NAB are very 2005 when it comes to online applications.

Good reward, but annual fee and points capped at $5000 – the card reward programme itself was quite good, $1 per point on visa card that is one of the highest conversion in the market. sign up offer is very… Read more

attractive at the moment, offering 120000 points, comparing anz 100k. $395 annual fee was ok, they started to charge me annual fee last year even I had multiple home loan with them. in terms of customer service, I don't know why their csc always typing on the computer, and most of the time they were just silent. probably too much chatting with Indian, who is really doing th work, they are just the face in australia.

Have introduced OTC but are using the wrong phone number for my account but to change it they expect me to give them the fillllull wrong number THEY… Read more

placed onto my account and refuse to use my number as listed. Impossible to contact, locked me out of my account, won't let me back in u less i get the otc on wrong ph no OR go to a branch where ever one might still be open. Not at all helpful, insist you use the app but won't let me log in to do so BECAUSE THEY PUT A WRONG PHONE NO FOR OTC TO BE SENT BY SMS Would NOT recommend. They were told yesterday, when I gad been "verified" as the real account holder that they had the wrong ph no being used for OTC but did NOTHING about it. Absolutely hopeless.