Best LG Washer Dryer Combos

We purchased this LG washer in 2022 and so far has provided us with good service until 12 days ago when the control panel lights started to fade then… Read more

come back on intermittently, making it very difficult to control. Contacted LG and provided them with all requested details (photos of invoice, serial number panel) and video of fault. Several days later had heard nothing so contacted them again, with a further lengthy delay, so took the call back option. No call back after two days and another extended period on the phone. Finally got to speak to a person who said that they would get a technician to contact me within a further two business days. I have no idea where the people that I have been talking to are located, maybe in Australia but more likely overseas. Why does it take 14 days to get the message through to this company their product is faulty and needs attention? WARNING, DO NOT EXPECT SERVICE FROM LG AT ANY STAGE, THEY DO NOT PROVIDE ANY SUPPORT.

I have had an extremely frustrating experience with this LG washing machine. The main issue is that after a wash cycle, the drum does not drain… Read more

properly, leaving all laundry soaking wet. This has been happening consistently and has caused damage to my clothes.

This issue has been ongoing for over a year, and despite this, it has not been resolved. The machine has undergone three separate repair attempts by authorised technicians, including full troubleshooting and multiple parts replacements, yet the same problem continues.

I have also had to rearrange my work schedule multiple times to attend these repair visits, resulting in lost income. In addition, some of my laundry has been damaged due to the ongoing fault.

What is most concerning is that despite repeated contact with LG, there has been no effective resolution. I have received multiple phone calls asking for the same information repeatedly, but no actual outcome has been delivered.

At this point, it is clear that the product has a major failure, and the issue has not been resolved within a reasonable time.

I would not recommend this product based on my experience.

Door seal has torn and water leaks onto the floor. It appears as though this a common problem as I note that there are other reports of the same… Read more

issue happening. The model I have is the WV5-1410W. My wife and I have placed 3 calls with the supplier to get the machine repaired and it has been over 10 days with nothing heard. This is not looking good. LG need to investigate why the front door seal appears to tear so easily. Standard clothes wash for 2 people only (Shirts, Shorts, underwear etc)

I am writing to formally lodge a complaint regarding a washing machine I purchased, which has experienced repeated and unresolved faults despite… Read more

multiple repair attempts. Since purchase, the unit has had several serious issues. One of the machines leaked shortly after use and required repair. The second unit developed a faulty control panel, which caused a noticeable delay when selecting settings. This was also repaired. However, further issues have continued. The machine began beeping continuously throughout cycles, and on occasion the display would turn off while the beeping continued and the cycle failed to complete properly. This has already been repaired more than once, yet the problem persists. Most recently, despite another repair visit, the machine is still beeping constantly during operation. Firstly the technician had no idea what he was there to fix. Asked me for a video of the issue even though I explained it to him multiple times. And video recordings were sent when we lodged the repair with LG. He opened the top of the machine and he tightened some things. The technician advised that if the machine overheats, it should not be used for two days to allow it to reset. I find this explanation unacceptable, as a washing machine should not require extended downtime after normal use, nor should it exhibit ongoing faults after multiple repairs. He also told me they would charge me to come out to repair normally. This machine has been faulty from the date of purchase. At this point, the product has not performed reliably at any stage, despite repeated servicing. The issues appear to be persistent and unresolved rather than isolated faults. Given the number of failures and unsuccessful repair attempts, I am requesting that the matter be escalated and that you provide a suitable resolution. This should include either a replacement unit or a full remedy under consumer warranty obligations. I would appreciate a prompt response outlining the next steps.

I have 12kg washer/9 kg dryer. I like how quite the Washtower works, and using the app making it easier as well to use . It washes clothes and… Read more

bedding well and towels , only downside it’s appear the washer isn’t as big as the dryer, i tested putting in wash super king size quilt cover and king sheets set in washer it full the washer with no room , put them in dryer to see how much room I had, there’s more room in dryer. It’s like Lg put the wrong size for washer and dryer should be 9 kg washer with 12 kg dryer but from that I highly recommend wash tower

I bought this machine in December last year roughly 4months ago and its already have been having issue. When you use dryer function, It would… Read more

overheat, and machine would stop with error sign. We got it fixed and found out it overheat even when the machine is not working so have to turn it off all the time. but still having the same issue again after got it fixed. I’m waiting for a resolution but both the retailer shop and LG making me just wait. Its been almost a month since the machine playing up and I’m surprised I still haven’t got a replacement when its clearly faulty machine.

The worst customer service I have ever come across. Brand new washing machine leaks from the bottom a few hours after loads have finished. If you put… Read more

a load on at night, n the morning the floor is flooded and cupboards have started to expand due to the constant water sitting against them. LG advised I had to pay for a technician to come, won’t replace the unit or send anyone to even look at it and have told me because it isn’t leaking while they are on the phone after a load being run with nothing in it that there is nothing wrong with it. Basically not their problem that I have received a faulty product! DO NOT buy this washing machine or LG machines as customer service is appalling.