Best eufy Wireless Surveillance Systems

Don’t waste your time! After a couple of months you can’t connect to the Homebase unless you are connected to the home WiFi. I mistakingly spent days… Read more

and days trying to rectify the problem, changing settings on my phone, even resetting the home internet connection, resulting in hours in resetting/programming TVs, computers, vacuums, phones, etc. All these cameras do is waste your time. They are useless as you can not connect to the cameras when you are not at home, which defeats the point of them. Eufy customer support is non existent. I wish I could go back to the beginning before I purchased them to avoid all the time and effort I have lost with trying to rectify this common problem.

Credit where credit is due, the cameras work perfectly, super easy to connect and install but thats about where the positives end. The app is… Read more

terrible, very rarely opens straight away. After a few attempts it might work or just stop working altogether. Events recorded hardly open straight away, sometimes never, with the intention of security cameras thats pretty poor. The door bell takes so long to open whoever rang it is normally gone by the time it decides to work. Motion settings are useless, I've changed to the lowest setting and they have been on human only the entire time and still just constantly go off with Motion detected, almost never anything there. Turning off notifications for individual cameras is impossible. I use homebase2 but might get homebase3 if that will fix these problems but I doubt it. I have a door bell aswell.

I spent $2536 Eufy does not work if there are structures between the base and the camera Eufy doesn't work if the unit is in the house, so I have it… Read more

sitting outside & cameras in view Even on a subscription you only get 18 SECONDS max of footage. useless!! Try call someone for a chat? what a joke. every time a camera goes flat, you have to unload it and reload it and atm, i have a camera that I can't even re-add, and can't get any sense out of the online chat room, PAINFUL I DON'T recommend this to anyone who actually wants it for security reasons Its only good to monitor your pets at home

Great little camera for the money – Great little camera especially if purchased on sale. No pan or tilt but I have it aimed at my driveway 100% of the time which is what I want. It… Read more

sits inside my front lounge room window. Not great night vision unless you also have an outside light, which I do.

If I could give less than one star I would! Disgusting customer service. Ask the same questions time and time after time. You provide info time after… Read more

time after time. REPEAT. You get absolutely nowhere! ALL four cameras now gone in the bin. Will recommend to anyone and everyone never to use these cameras.

I initially thought this set up was ok but have come to realise it consistently misses key events that were the whole point of getting it to begin… Read more

with! missed who left the gate open where the dogs got out, misses the postie, missed the neighbour leaving a threatening letter! yet will get the rear lights of cars at night. all these cameras are set up in the recommended/close proximity with high settings too! terrible clunky product. can't download videos easily either such as a whole day or week's content (have to enter & download individual recordings). so disappointing. who knows what else it's missed!

Purchased the 4 pack kit November 2023. System operates great for the first year, then... prepare yourself for needing to replace ALL your cameras.… Read more

Eufy have replaced all 4 of the cameras in my kit, and today I now have a 5th camera (one that Eufy sent me as a replacement).

Camera 1 (replaced): sudden unexplained drop in battery level, camera ‘offline’ status on app. Camera accepted recharge and app shows battery full, but unable to play live video on the app, and unable to get any notification. Camera completely useless. Eufy replaced with a new one. Camera 2 (replaced): cloudy weather in Brisbane with lots of wind gusts, camera pointed at tree which normally not an issue but under heavy wind detected movement and drained the battery to flat (we happened to be away during this time). Once completely flat, battery is DEAD and wont accept recharging by cable, camera completely unresponsive. Eufy replaced with a new one. Camera 3 (replaced): Similar to camera 2 above, lots of activity in backyard/pool over Christmas due to family visiting with kids, camera battery drained within 3 days. Plenty of sun thought nothing of it as solar panel should recharge it. Camera went offline on the app, and fails to reconnect. Recharged by USB-C cable (indicator lights flashing so camera is responding) app fails to connect. Removed it from the app to re-add it per suggestion from Eufy troubleshooting, follow the pairing procedure but fails to pair with the app – most likely because the camera still thinks it is paired to a HomeBase but the HomeBase has the camera removed. Seems to be a communication issue between the two. Eufy replaced. Camera 4 (replaced): sudden unexplained draining of the battery. Fails to recharge via solar or USB-C. Eufy App says camera is offline and to refresh. Refresh does nothing as camera is dead. Eufy replaced. Camera 5 (one of the replacements Eufy sent me): positioned at front door under an awning sheltered from sun and rain – manual recharging by USB-C required which I was ok with. I had to recharge the camera once manually after watching the battery level, completely paranoid about low battery and then it dropping off connection from HomeBase like the others… then yesterday, despite healthy battery level, camera suddenly goes into offline mode on the app. Took it down to recharge via USB-C cable… nothing… camera is dead, no lights flashing, pressing reset buttons does nothing etc. Tried multiple USB-C cables and different adaptors. Left it exposed to direct sunlight to try recharve via solar. Nothing, camera is dead.

This product is absolutely appalling. I rarely write negative reviews but feel compelled to inform the community about this product and its flaws per my experince and would recommend to direct anyone reading this review to an alternative product. I would expect with a price tag $1400 at the time that the product would work for more than what I have got out of it. I will be raising this with the ACCC as a formal complaint, I feel like I have been robbed and regret my purchase. Eufy support have provided replacement cameras but informed me that I am now out of warranty.

Misleading in ability. Only detects in one direction and THEN pans IF it detects something. No auto pan or intermittent pan on selected locations.… Read more

This is even misleading on the setup where it allows you to set 4 areas to pan to with one as default.

Device is reliant on both hardware and software. Software that has to run perpetually on your mobile device with complete battery usage and no battery limitations. ie You phone is going to drain constantly just to have this working. That is if it is working. Despite these setups the detection didn't work and accessing the open app had huge lag as the app itself wasnt working in the background.

Was able to access the camera on site and remotely the first day. Second day, device offline. The only time I ever got alerts for movement was putting it up and taking it down.

If you magically get that all to work keep note that this is reliant on software so it requires both constant and good quality updates to be able to work with your phone...while it bleeds the battery.

Waste of money - seems to completely miss major movement events whilst picking up minor movement. My old analog system works much better and is more reliable. Show details

Cameras miss people entering driveway, slow to alert via app. Purchased two cameras and doorbell with one camera failing and leaking water inside… Read more

camera two months out of warranty. Customer service is terrible and give you the runaround asking for so much detail before telling me that as camera just out of warranty I have no claim anyway. Very disappointed for amount of money paid out for system. Have since seen many reviews indicating many problems with Eufy systems. Avoid EUFY and don't waste your money!