1-Day

Horrible customer service – Order was placed on 7/9/22 and delivery was to be 4-6days. Still waiting for product, 1day sale never informed that Mainfreight had damaged the items so will be sending replacement. Called main freight on 21/9/22 to check on updates regarding delivery date so I can get a builder for installation, was advised that item will be delivered by 22/9/22.… Read more

Got a call from N to advise that item was damaged and replacement was ordered but will take a week or more to arrive, she also said 1day sale was advised on 21/9/22

Terrible – They send out faulty and fake products to get you caught up in their awful returns and assessment process. I bought an iPhone 7 and wireless headphones - the phone was faulty and the headphones were counterfeit. Show details

They are really wasting customers time and money – I never recommend any thing buy from them really very rubbish stuff . Please don’t waste your time and money they put add on their website like stuff are original and good in service nothing find in them . First they send product faulty product then ready to return . And again wait for refund around 5 days only in working days except weekend . Never recommend any electronic products

Great service – Fast delivery, stayed in touch constantly & phone looks and feels brand new. Package arrived earlier than expected. Very happy with this purchase

Best site ever! – I have never had a problem with this site. I order from them regularly, they are always prompt and on time with all my orders (I live in rural WA). The postage is cheap enough, the products are great. They have friendly staff and are very helpful. Thanks 1-Day! Keep up the great work. Cheap postage, Good Products, Easy to use website

Great Site - Good Bargains – Have purchased numerous items from this site over the past year. They have good variety of items for sale. Their sister site 1-daytee.com.au is also pretty good. The shipping and handling is quite fast. You normally receive your item within a week. I would highly recommend this site. Good Range and Specials, Fast Delivery

Dreadful – Dreadful. Bought the phone. It didn’t work properly . So I contacted them and agreed to return it for repair. Have emailed numerous times over the last month-6weeks. Finally they answered and said they’d get back to us in 48 hours. Again now word. And still no phone and no refund. Gutted. My daughters present !

Wouldn't recommend – 30 days to ship my item. When the item arrived it was faulty, I'm now almost a month into them repairing/ evaulating it without any communication. and 10 days over the period they said they would have a result by. The saving isn't worth the hassle.

Bravecto dog tablets – I ordered 2 Bravecto tablets, one large dog and one small dog. Received the small dog but large. The online chat said they would ship but didn't. There is no number to call. Emailed them and they said would ship. It still hasn't come months later. Show details

Luggage never received! Beware – After hours spent trying to locate product with customer chat and emails 1-day representatives said the courier had delivered to an incorrect address. They said the courier had lost the information of where they delivered it to. They refunded (at least they said they are) stating no replacement available. They are still selling stock online. While… Read more

previous purchases have been fine this has been a customer service nightmare. Do not use. I suspect they are selling large volumes on their 1 day sales and then not fulfilling orders.

Refurbished iPhone 6 - Do not buy – Do not buy refurbished! It is not worth the hassle!!! Sent my phone back because the charge did not hold and the phone kept going into “No Service”. They sent the phone back 2 weeks later saying they tested it and is all fine. It is not!!!!Do not buy anything refurbished especially from the New Zealand 1-day sale, they will waste your time and money. If I could gave a zero, I would Show details

Sent wrong Shoe size – After ordering two pairs of shoes off 1 day I was looking forward at receiving them and strutting my stuff. On arrival of said shoes i was shocked to have been sent shoes that are two sizes to small. At first I thought that I must of made some mistake and selected the wrong size. So when I noticed that the shoes were on sale again i doubled… Read more

checked. It appears that i did select the correct size, UK 9 and was sent UK 7. Looking at the pages shoe sizes i have no idea how they made this mistake. So i sent in an email asking for a refund and expected that they would at least pay for the shipping since the mistake was solely on them. No it turns out that i have to pay for them to be re shipped and then all i can receive is credit for a online store that i no longer trust because they can't even get a simple shoe size correct. All and All would never buy off this site again unless it was something very simple like washing tablets.

Scam – Well, I feel like an idiot. The one time I don't look up reviews for a company before spending almost $1000 and I get duped. Here's me thinking I was doing well by avoiding these Chinese based companies with .co.nz domains, selling used phones as "brand new" at too-good-to-be-true prices, by buying from what I thought was a reputable NZ company...… Read more

WRONG. They are no better than the Chinese junk merchants!! I paid for what was described as a NEW Samsung Galaxy S8+, which cost more than the refurbished versions they were selling at the same time. I receive a phone that is clearly not brand new: unsealed, opened box; used accessories including a generic power adaptor which, when plugged in to the phone would say "slow charging, use original charger that came with device". Emailed 1-day to inform them of my discovery and send me a brand new phone to which they replied that they would send me an adaptor ONLY. I demanded they give me what I pay for and they simply re-sent the exact same email saying they would send me an adaptor!! Absolute scam artists. Have made a complaint to the commerce commission as it looks like I'm not the only one this has happened to and these thieves need to be investigated.

They are selling refurbished items as new! – Purchased a Fitbit Alta HR that was supposed to be new. It arrives, and isn't even the correct item. They'd given me the non-HR version instead. The product was scratched, dirty and obviously used. This was after I asked through the live chat if it was actually new, which they confirmed. They put it through warranty and told me in a template email… Read more

"we have assessed that this item is unrepairable". Of course - how can you fix a used item and make it new again? Nevermind the fact that it wasn't even the right product in the first place. Absolutely useless. They didn't even give me an explanation.

Solar lights ordered 3 weeks ago not received or any communication – No communication as to order status despite order on 1 May. Be careful of orders with this company. Orders from other online companies have been excellent

Chromecast ultra – I bougt chromecast ultra refurbished. İtem arrived with non standard usb power supply something cheap used. Message appear on tv v non standart power supply detected. They email me rma link which doesnt work. I lost $89 .never buy from them. Especialy refurbished one.

iPhone 6 – Bought an iPhone 6 from them from day 1 it had charging problems 2 weeks later it won't even turn on. Terrible service as I use it to run my business never buying from them ever again!!

Appears to be a scam business – Ordered and paid for solar lights but have received no responses to email after nearly two months. Will pursue Paypal refund - beware!

Took my money... no answer to my emails – Bought solar discs in early April. Haven’t received any notification since on dispatch dates etc. my numerous emails to there customer service remain unanswered. Wonder if they actually have any stock at all or just a big scam. Don’t buy from this site!

Took my money but no product bought to be seen!!!! – Ordered & paid solar lights but still waiting for a month now but still nothing! Numerous emails sent but to no avail!!! Wasted money!!!! Don't buy anything on this website! They are a ripped off!!!

It is a bad deal! – April 8, ordered March 16. Still no merchandise, no status, no response to inquiry. I will not order from this company again. I will stay with well know internet services.

Faulty product – I bought iphone 5s from 1 day deal. Its battery just died in 3 min after fully charged. One day deal repair my phone 2 time but have not done any repair just send me phone after 2 weeks. Phone having same battery and software problem. I am completely exhausted from that company and they don't even do refund. What a terrible company full of crappy people and liars. Don't buy anything from that company.

Terrible purchase – Got an IPhone 6 for a family member for Christmas but it’s been nothing but a pain in the backside. Firstly it stopped charging so then sent away to be repaired then when it came back we could activate the phone and wanted a refund however it never came and then insisted on “repairing” it again.

No refund company if goods faulty – Purchased a painting kit & it fell apart when I first used it 4 months from being purchased. Tried to get a refund & their reply didn’t make much sense, & I quote “the product has been used since 4 months. We don’t have guarantee in that case” So be warned it may look good in their advert but it lasts about 5 minutes.

Faulty products – This is so bad I bought a Chrome book it was faulty lines on the screen and won’t charge. I sent it back to 1-day and it was said it was repaired. It is still faulty same problem. I can’t speak to anyone it is so frustrating

What a load of bull!!! – Bought an iPhone 6s for a decent sum the first day worked fine then stopped picking up service continuously said searching so chewed through battery wouldn’t read any SIM card put in mucked around with settings no luck. Returned the phone to be fixed or refunded they returned it with an email saying it was bent so warranty did not stand which… Read more

was bull as I never left the house with it am thinking they have damaged to get out of refunding.

Same thing happened when returned worked for a day now searching for service and no reply from 1day ... thanks 1day 700$$ wasted.

Don't buy an iPhone offline – I had a bad experience with buying a refurbished iPhone off 1-Day. After 3 weeks the phone would not charge so I sent it back and they said they would send me a phone in the next 3 weeks. I waited 3 weeks and they did not send one so I contacted them. They had none in stock.. so I received a refund. I shouldn't have had to contact them and should have been kept in contact with about my problem.

Fake ipad 2 – I bought a ipad 2 said was brand new amd refurbeshed so i was using it just fine until the screen got cracked so i took it into the professionals and first thing he said when he held it was u got this from 1 day deals and its fake now i would like to hear back from anyone who knows how to get a hold of them as i hav emaild and emaild but still no reply

Dont buy a refurbished phone – Brought a samsung refurbished phone for $399. After 5 months the screen was coming away from the phone. They sent me a new one after returning my son's one to them. The same thing has happened 7 months later with this new one and now it is out of warranty (its been over a year since the original purchase)

Dodgy computer / bad customer service – I recently purchased a 'refurbished' computer from 1 day sale. When the old used PC turned up after a month it was damaged and clearly not 'refurbished' as claimed when I purchased it. I immediately contacted customer service to organise a return. After a few days I was told to send them pictures. I did this then after a few more days I was… Read more

told to return the item. I continued to request information on my refund but was told the PC was in transit.. To cut a long story short, it has now been two months and I have still not been refunded. Please beware that these guys are also located in NZ and as such they avoid Australia's rigorous fair trading and Australian Consumer Law guarantees.

AVOID THIS COMPANY!!!

Fasle advertising! – I bought a Samsung galaxy s5- which as shown on the advertisement was a genuine one with 'Samsung' on the front like all Samsungs do. I received a phone with no signs of it being a genuine Samsung- along with Chinese instructions etc written on the inside of the cover. Also, was advertised as brand new, but had several Vietnamese entries into the… Read more

Calendar- which I cannot delete! I have emailed several times, they keep saying there's no records of me emailing etc and its been going on for months. I would NOT recommend.

Worst customer service – Bought a refurb iphone 5S 8 weeks ago. It arrived in 8 days, as per their delivery times, but immediately showed to be faulty. So, we went through the proper channels to have it fixed or refunded. 6 weeks later and I'm still waiting. No one at the customer service centre will speak to me. I've asked to be called a number of times. Every email I… Read more

get, and every person I "speak" to on the live chat is different so you never deal with the same person more than once. None of them know what the hell is going on. Worst customer service I have ever encountered.

Selling products illegally! – I have purchased a few items from them and found the delivery times good if the products a little variable in quality. What concerns me most is over the past few months there are selling products illegally. As follows: Radar detectors. While these are legal in NZ (where they are based) and can be imported into Australia it is illegal in all… Read more

Australian states (except WA) to use one. In some states it is illegal be in possession of one. There was no warning to purchasers on their Australian website of this.

E-cigarettes (non-nicotine). Recently they were selling these with statements that they were an aid to smoking cessation. In both Aust and NZ it is illegal to sell any e-cigarette (containing nicotine or not) with a claim that it is an aid to quit smoking. It is illegal in Australia to import any making such a claim.

Will not be purchasing from them again.

Don't Use This Website!! – I recently ordered from 1-Day. I was told that I would receive my delivery in 7-10 days. It's been weeks and the product hasn't been delivered. I've tried contacting the company several times and they have not been helpful. I will never use them again. They also have a 'no returns' policy. You have been warned.

Don't trust them – After successfully purchasing 15+ items from them, I thought I was a 'valued customer'. But in the last several months, their service has taken a bad turn (as supported by other people's comments). Products are taking many weeks to be delivered, communication / customer service is appalling, and I'VE HAD A PRODUCT NOT BE DELIVERED! I followed… Read more

up repeatedly through their customer service email with no success. This company is not to be trusted. looks cheep items not always delivered, customer service very bad