Bravecto dog tablets
I ordered 2 Bravecto tablets, one large dog and one small dog. Received the small dog but large. The online chat said they would ship but didn't. There is no number to call. Emailed them and they said would ship. It still hasn't come months later.
Luggage never received! Beware.
After hours spent trying to locate product with customer chat and emails 1-day representatives said the courier had delivered to an incorrect address. They said the courier had lost the information of where they delivered it to. They refunded (at least they said they are) stating no replacement available. They are still selling stock online. While previous purchases have been fine this has been a customer service nightmare. Do not use. I suspect they are selling large volumes on their 1 day sales and then not fulfilling orders.
Refurbished iPhone 6 - Do not buy
Do not buy refurbished! It is not worth the hassle!!! Sent my phone back because the charge did not hold and the phone kept going into “No Service”. They sent the phone back 2 weeks later saying they tested it and is all fine. It is not!!!!Do not buy anything refurbished especially from the New Zealand 1-day sale, they will waste your time and money. If I could gave a zero, I would
Sent wrong Shoe size
After ordering two pairs of shoes off 1 day I was looking forward at receiving them and strutting my stuff. On arrival of said shoes i was shocked to have been sent shoes that are two sizes to small. At first I thought that I must of made some mistake and selected the wrong size. So when I noticed that the shoes were on sale again i doubled checked. It appears that i did select the correct size, UK 9 and was sent UK 7. Looking at the pages shoe sizes i have no idea how they made this mistake. So i sent in an email asking for a refund and expect...ed that they would at least pay for the shipping since the mistake was solely on them. No it turns out that i have to pay for them to be re shipped and then all i can receive is credit for a online store that i no longer trust because they can't even get a simple shoe size correct. All and All would never buy off this site again unless it was something very simple like washing tablets.
- Verified customer
Well, I feel like an idiot. The one time I don't look up reviews for a company before spending almost $1000 and I get duped. Here's me thinking I was doing well by avoiding these Chinese based companies with .co.nz domains, selling used phones as "brand new" at too-good-to-be-true prices, by buying from what I thought was a reputable NZ company... WRONG. They are no better than the Chinese junk merchants!! I paid for what was described as a NEW Samsung Galaxy S8+, which cost more than the refurbished versions they were selling at the same time....I receive a phone that is clearly not brand new: unsealed, opened box; used accessories including a generic power adaptor which, when plugged in to the phone would say "slow charging, use original charger that came with device". Emailed 1-day to inform them of my discovery and send me a brand new phone to which they replied that they would send me an adaptor ONLY. I demanded they give me what I pay for and they simply re-sent the exact same email saying they would send me an adaptor!! Absolute scam artists. Have made a complaint to the commerce commission as it looks like I'm not the only one this has happened to and these thieves need to be investigated.
They are selling refurbished items as new!
Purchased a Fitbit Alta HR that was supposed to be new. It arrives, and isn't even the correct item. They'd given me the non-HR version instead. The product was scratched, dirty and obviously used. This was after I asked through the live chat if it was actually new, which they confirmed. They put it through warranty and told me in a template email "we have assessed that this item is unrepairable". Of course - how can you fix a used item and make it new again? Nevermind the fact that it wasn't even the right product in the first place. Absolutely useless. They didn't even give me an explanation.
Took my money... no answer to my emails
Bought solar discs in early April. Haven’t received any notification since on dispatch dates etc. my numerous emails to there customer service remain unanswered. Wonder if they actually have any stock at all or just a big scam. Don’t buy from this site!
I bought iphone 5s from 1 day deal. Its battery just died in 3 min after fully charged. One day deal repair my phone 2 time but have not done any repair just send me phone after 2 weeks. Phone having same battery and software problem. I am completely exhausted from that company and they don't even do refund. What a terrible company full of crappy people and liars. Don't buy anything from that company.
Got an IPhone 6 for a family member for Christmas but it’s been nothing but a pain in the backside. Firstly it stopped charging so then sent away to be repaired then when it came back we could activate the phone and wanted a refund however it never came and then insisted on “repairing” it again.
- Verified customer
No refund company if goods faulty
Purchased a painting kit & it fell apart when I first used it 4 months from being purchased. Tried to get a refund & their reply didn’t make much sense, & I quote “the product has been used since 4 months. We don’t have guarantee in that case”
So be warned it may look good in their advert but it lasts about 5 minutes.
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