No communication. I was constantly ignored or refused.
I got a annoying call telling me that I had missed the parcel and that they had called me multiple times. This wasn't true as this was the first time the number had come up in my history and I never had a voicemail from them either.
I kept asking for them to let it be dropped at my door as I can't get to the post office easily. I was always either refused or ignored. It was sent back and I was told I had to pay for it to be resent. I told them not to bother again at first. They said they would call me. They didn't. Just an email to say that they were going to deliver it again. But what did they do after multiple requests to just have a drop off? Demanded I collect it at the post office again.
Happy reglassing experience
Got new lenses online From framebuy. Good and easy Communication and fast service. Very happy with my new prescription lenses on my old pair of glasses! I would recomended This company
The website firstly was easy to navigate and one could find suitable frames without having to peruse irrelevant choices. I quickly found what I wanted.
The sale was easy and secure via Paypal.
The glasses arrived promptly in a quality case with excellent cleaning cloth and are premium quality.
Five stars- will buy again.
Exactly what I ordered and fast to ship
I got what I ordered and it came fairly quickly. Can't complain! I was provided with shipping information at every stage; from shipping to transit to delivery. Great customer service!
Unparalleled and Excellent Customer Service
I have never had any experience with online purchase of prescription glasses and used to spend exorbitantly at other shops. Framesbuy made it very easy and convenient.
This online shop has provided many types of frames and they are lovable too. Quality of frames and lenses are very good at unbeatable price structure. I have placed two orders and both are too good.
Observed that the customer services by Sagar and other team found superior in problem solving in a timely manner and with minimal time in product deliveries.
Strongly recommend many viewers hunting for best frammes & lenses, please do not waste anymore time like myself and i am sure you will get full satisfaction too like me.
Best Wishes to Framesbuy future sales!
Purchased a puppy print case for my glasses with accompanying cloth - I love it! Possibly the cutest thing I have ever bought & great quality too. Would definitely recommend for good quality and quick delivery
I am used to buying glasses online, but had not previously bought from Framesbuy. After looking at several frame sites, I found a pair I loved at Framesbuy. I sent through my prescription and a GREAT pair of glasses turned up within two weeks. I found it was reassuring that you send a copy/picture of your prescription through as well, to make sure that it is correct. They kept me informed every step of the way and the affordable glasses (compared to buying in store!) are my new favourite!
An amazing quolity product!
I'm very happy with my computer vision glasses! Arrived on time in a very nice and comfortable case. The website is easy to use especially when you have to select the right size glasses. The customer service is excellent! I contacted them through Facebook page and get an answer after 20 min and my request was solved after 15 min!
Fantastic Glasses at excellent price!
Fabulous Service. Company contacted me to verify order as I had made an error. Quickly rectified
Extremely happy with both product and service.
Will purchase again from Framesbuy, and have recommended to friend and family.
Glasses with Prism
I have the need for a Prism in one Eye only when I purchase glasses. This makes it difficult to get glasses made. Framesbuy were great. Solved all concerns and very happy with finished glasses
Amazing - such a quick delivery time - just 2 days !
Very easy to use website & selecting the universal pod which I immediately attached to the back of my i-phone case ! Love having them with me (same as my mobile) especially when you're desperate to read the labels in the supermarket !
Great quality glasses cheap
Really easy website to use
Uploaded script, glasses choice , arrived via courier to my door .
Top quality glasses at an amazing price , I'll be ordering my next pairs this week. What a gem of a site .
Arrived fine but have circles in corner of both of lenses.
Arrived fine but have circles in corner of both of lenses.
When I asked them about this they said it is normal to all eyeglasses all over the world.
I’ve been wearing glasses for 20 years never seen this before.
I won’t be purchasing ever again
Great product, great surface.
Saw the product month ago, lost details, but easy to find on the net, easy to order. The whole process was seamless and backed up excellent service.
I got the highest index glass. Sent from Perth to Sydney on Monday, arrived back following Monday. Cost half Specsavers price and twice as fast.
Really happy with these!!! Super convenient, great for travel or even every day use. They were recommended to me by a friend... so happy
Great value, love these.
Great value, was happily surprised when it had spring hinges. Not as accurate colour wise but still pretty good for ordering online. Also the computer blue light extra includes all the features of the “clear arc” option. Will be buying myself another pair and some family.
Great & very happy
Great service, received by post in 3 days, top quality, better than expected!! Would recommend to anyone. Cheaper ones on the market that I have seen but NOT the quality that these are.
I ordered a soft glasses case online. Afterwards I had some questions to ask so emailed. I received a response in less than 1/2 hour and received my goods 2 days after I placed the order. I am not only thrilled with the item but was over the moon with the prompt delivery and customer service. Would recommend this company to all.
Amazing value! Very pleased.
I purchased spectacles online. I selected the cheapest frame available (or close to the cheapest) because I only wear my glasses whilst at home. I am shortsighted at -4.0 or so and a contact lens wearer so just need something to wear at home or on days when I can give my eyes a rest from the lenses. I ordered the glasses which cost about $62 and thought they might not be much cop but at that price I couldn’t complain. Anyway they arrived about 12-14 days later and they fit brilliantly and I can see perfectly. Delighted.
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