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eContactLenses
Returning customer
I have purchased from this site few times. Fair price and shipping is really fast. Got the lenses the next day on standard delivery. Definitely will buy from this site again.
- Product Quality
- Shipping
- Incentivised Review No
Great price and responsive service
Will definitely use eContact Lenses again. Had initial issue with their phone number not working, but excellent service via e-mail. Lowest price I found online and my order was received in Sydney extremely quickly.
- Incentivised Review No
- Return Claim MadeYes
- 3 reviews
- Verified
Extremely Happy
I have always had to wait a few weeks for my contacts, sometimes even months due to them being out of stock and I was so amazed to see my contacts arrive in a day! That’s right! One day! I live in QLD Australia and I am over the moon. They also had the best price and I will absolutely be ordering from the again!
- Product Quality
- Shipping
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Great Price, Fast and Efficient Service
Very competitive pricing, with fast and efficient service. We ordered contacts for my daughter very early hours Mon morning, and they turned up by courier in Perth on Wed morning. Amazing service!
The contacts came direct from CooperVision in SA ... We are very happy customers and will purchase through this vendor again!!
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ordered green contacts and they did not change the colour of my brown eyes.
I ordered green coloured contacts and they did not change the colour of my brown eyes at all. I emailed to explain this and ask if I can choose a stronger green colour or receive a refund and they did not allow it. I am very dissapointed.
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- 3 reviews
Extremely happy: professional &quick delivery
It is the first time I ordered contact lenses online and my first experience (usually the most important one) was perfect from start to finish. I got a fast response to my enquiries/questions, the website and purchase process is super easy to navigate around and 3 days later, the lenses arrived home safely!! I will definitely continue ordering from eContactLenses in the future.
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- 9 reviews
- 1 like
Totally satisfied
I am a first time user of this supplier. They were helpful, friendly and it was easy to order online. The order dispatched immediately and arrived earlier than expected. Will use them again, especially seeing that my health fund also accepted my claim.
Thanks.
- Incentivised Review No
Hi ALG, Thanks for choosing eContactlenses.com.au and I'm so happy to hear you found our site easy to use and received your lenses quickly! Glad to hear you got your health fund rebate back without an...
Read morey issues - we try to make this as easy as possible for you by having all the codes and requirements on the invoice. Thanks again for trusting eContactlenses.com.au and looking forward to assisting you again in future! - eCL team- 7 reviews
- 1 like
Ordering with eContactLenses is simple and quick
I buy regularly from eContactLenses and always happy with the customer service. The web site is easy to navigate and find what you need. Ordering online with eContactLenses is simple. It is not like other web sites when you get lost and manipulated to buy what you don't need at the moment. I also like to check my previous orders and reorder. The delivery is quick with updating on the delivery day by email. This is all I need when I don't have time to go around shops and work long hours. Thank you, eContactLenses Team!
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Maya, Thank you so much for the 5 Star Review! Were so glad you found our new website quick and easy to navigate. Thank you so much for your continuing support - it means the world to us :) Many Thanks the eCL team!
Why go to your local optometrist when you have the script
It was very easy to find my supplier & type of contact used & very simple to add the script etc
An absolutely no fuss in claiming back from my health fund
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Mark, Thank so much for your 5 Star Review! Glad to hear you found our site simple and easy to use and you were able to claim your health fund rebates back without any hassles! Looking forward to assisting you again in future. The eCL team
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- 2 reviews
Wonderful Price and Service...
Its good to know I can pick the contacts up as well as have them posted. Delightful ladies and very friendly. Will be ordering again as I need. Thank you :-)
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Salopian, Thank you so much for your feedback. You have definitely put a smile on our faces this morning! :)
- 2 reviews
Great service
Very great service. I ordered based of review from here and I’m very happy with my order, great quality products fast delivery and very helpful costumer service. Thank you so much
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Dee, Thank you so much for your review! I'm so happy to hear our previous customers feedback were able to help you make the switch to eContactlenses and trust us with your eye health and vision car...
Read moree needs! Looking forward to assisting you again in future, the eCL team.If you want the best, the best is Annyck, Amanda & Nikki!
Your eye health and your health in general should be first priority, however finding a trusted, extremely experienced group of professionals isn't easy! I found this clinic over a year ago however it was the three ladies that have and will continue to get my business and recommendations. Keep being yourselves ladies. You're a winning combination! :)
Hi Temeike, Thank you for the kind words! It's always a pleasure when you're around :) and as always looking forward to seeing you again!
Find out how eContactLenses compares to other Optical Retailers
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- 2 reviews
Good price and quick delivery
I purchased my contacts online and they arrived within a few days. They were easy to locate on the site. Very happy with the speedy service.
Hi sdotmulf, oh how wonderful! We're very happy to hear about your speedy service and how user friendly our website was so make a quick and hassle free order! We do try our best! Thank you so much for...
Read more the 5 star review and we look forward to assisting you again in the future.Very happy customer
Always purchased my contact lenses online.
Prompt delivery & quality product.
I have tried a few other companies, but not as good.
Hi Snoopy, Thanks for the five star rating! It was a pleasure to assist you with your order and look forward to helping you out again in future!
Reorder
Econtacts is great - quick and easy and fast delivery.
One issue though is there is not Reorder button. Every time I have to enter in my prescription and its a hassle. Can you add a quick reorder button on purchase history? Thanks!
Hi lynda, Thanks for the feedback! Quick reorder functioning is something that we have been working on and very excited about! Hopefully we will be able to add this function to our site VERY soon!
Questions & Answers
Hi, 1st time buyer to your site. Several lens are faulty from my order. I thought it was me but theres been over 5 times I've had to open a new lens. They seem dried out or something. ? The lens has warped rims if that makes sense? Sorry had to describe on here. Happy to explain over the phone. I bought acuvue one daily lens box of 90. Liza wormleaton
Hi Liza, Oh no that does not sound right! Do you mind sending us an email on info@econtactlenses.com.au with your order number and date of purchase so we can look into this further for you. Thanks Bec
hi there,
My first time buying off your site. I ordered my Contacts Sunday afternoon express as I urgently need them. I'm just wondering when I will receive them?
kind regards
Belinda
Hi bel, most of our contact lens orders will be dispatched within 2 - 5 business days, so you should receive your contact lenses within 3 - 7 business days. Once your order has been shipped we will notify you of the tracking details.
I have purchased 90 day cooper vision pro clear lenses from you.I have have opened one of the left eye plus 4.5 and it is so thick it will not stick to my finger.I had the same trouble with ones purchased from Vision Direct who I will never deal with again.What should i do if i encounter any more of these faulty lenses?
Regards Dave
Hi Dave, That does not sound good! I have spoken to Coopervision and have arranged for another box of 90s to be sent out at no charge. I will send you an email with further details.
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Hi Camille, So glad to hear you had a wonderful experience with us on your very first online order! We try to make the whole process as quick and easy as possible and I'm happy you received your lense...
Read mores quickly, safe and sound. Look forward to assisting you again in future, if there is anything you need in the meantime please do not hesitate to get in touch! - eCL team