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eContactLenses
4.6 from 158 reviews

Reviews

Review distribution

5 star
130
4 star
15
3 star
3
2 star
4
1 star
6

Extremely happy: professional &quick delivery

published

It is the first time I ordered contact lenses online and my first experience (usually the most important one) was perfect from start to finish. I got a fast response to my enquiries/questions, the website and purchase process is super easy to navigate around and 3 days later, the lenses arrived home safely!! I will definitely continue ordering from eContactLenses in the future.

Product Quality
Shipping
Return Claim MadeNo
1 comment
eContactLenses
eCL m.eContactLenses

ALG

ALGAU

  • 8 reviews
  • 1 like

Totally satisfied

published

I am a first time user of this supplier. They were helpful, friendly and it was easy to order online. The order dispatched immediately and arrived earlier than expected. Will use them again, especially seeing that my health fund also accepted my claim.
Thanks.

1 comment
eContactLenses
eCL m.eContactLenses
Maya Neda Fitton

Maya Neda FittonSydney, NSW

  • 4 reviews
  • 1 like

Ordering with eContactLenses is simple and quick

published

I buy regularly from eContactLenses and always happy with the customer service. The web site is easy to navigate and find what you need. Ordering online with eContactLenses is simple. It is not like other web sites when you get lost and manipulated to buy what you don't need at the moment. I also like to check my previous orders and reorder. The delivery is quick with updating on the delivery day by email. This is all I need when I don't have time to go around shops and work long hours. Thank you, eContactLenses Team!

Product Quality
Return Claim MadeNo
1 comment
eContactLenses
eCL m.eContactLenses

Hi Maya, Thank you so much for the 5 Star Review! Were so glad you found our new website quick and easy to navigate. Thank you so much for your continuing support - it means the world to us :) Many Thanks the eCL team!

Why go to your local optometrist when you have the script

published

It was very easy to find my supplier & type of contact used & very simple to add the script etc
An absolutely no fuss in claiming back from my health fund

Product Quality
Return Claim MadeNo
1 comment
eContactLenses
eCL m.eContactLenses

Hi Mark, Thank so much for your 5 Star Review! Glad to hear you found our site simple and easy to use and you were able to claim your health fund rebates back without any hassles! Looking forward to assisting you again in future. The eCL team


Salopian

SalopianSouth East Queensland, QLD

  • 2 reviews

Wonderful Price and Service...

published

Its good to know I can pick the contacts up as well as have them posted. Delightful ladies and very friendly. Will be ordering again as I need. Thank you :-)

Product Quality
Return Claim MadeNo
1 comment
eContactLenses
eCL m.eContactLenses

Hi Salopian, Thank you so much for your feedback. You have definitely put a smile on our faces this morning! :)


Dee

DeeGreater Melbourne (Inner), VIC

  • 2 reviews

Great service

published

Very great service. I ordered based of review from here and I’m very happy with my order, great quality products fast delivery and very helpful costumer service. Thank you so much

Product Quality
Return Claim MadeNo
1 comment
eContactLenses
eCL m.eContactLenses

If you want the best, the best is Annyck, Amanda & Nikki!

published

Your eye health and your health in general should be first priority, however finding a trusted, extremely experienced group of professionals isn't easy! I found this clinic over a year ago however it was the three ladies that have and will continue to get my business and recommendations. Keep being yourselves ladies. You're a winning combination! :)

1 comment
eContactLenses
eCL m.eContactLenses

Hi Temeike, Thank you for the kind words! It's always a pleasure when you're around :) and as always looking forward to seeing you again!


sdotmulf

sdotmulf

  • 2 reviews

Good price and quick delivery

published

I purchased my contacts online and they arrived within a few days. They were easy to locate on the site. Very happy with the speedy service.

1 comment
eContactLenses
eCL m.eContactLenses
Snoopy

SnoopyElsternwick

Very happy customer

published

Always purchased my contact lenses online.
Prompt delivery & quality product.
I have tried a few other companies, but not as good.

1 comment
eContactLenses
eCL m.eContactLenses

Hi Snoopy, Thanks for the five star rating! It was a pleasure to assist you with your order and look forward to helping you out again in future!

Reorder

published

Econtacts is great - quick and easy and fast delivery.

One issue though is there is not Reorder button. Every time I have to enter in my prescription and its a hassle. Can you add a quick reorder button on purchase history? Thanks!

1 comment
eContactLenses
eCL m.eContactLenses

Hi lynda, Thanks for the feedback! Quick reorder functioning is something that we have been working on and very excited about! Hopefully we will be able to add this function to our site VERY soon!


Good value, timely service

published

Havent been disappointed as yet, econtact was very responsive to request to my request for a prompt delivery as I was on my last lenses

1 comment
eContactLenses
eCL m.eContactLenses

Hi Navstar, Thanks for the 5 stars! We know how important it is to receive your contact lenses quickly especially when down to the last pair so were glad you didn't run out!


Mandy3340

Mandy3340Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Excellent value for money

published

Very happy, I've already recommended eContactLenses to a friend who is new to wearing contact lenses. I've been a wearer of contacts for over 30 years and am thrilled to be able to purchase online and have them delivered. Extremely reasonably priced too. Thank you so much for the excellent service.

1 comment
eContactLenses
eCL m.eContactLenses

Hi Mandy3340, Thanks so much for the recommendation! We really appreciate it! And thanks for the 5 star review! We do try our best


KarinJ

KarinJGold Coast

  • 3 reviews
  • Verified customer

Simple to order and speedy delivery

published

Ran out of health fund benefit allowance for my sons contacts so no more rebate. Well he can't be half blind for the remainder of the year can he..... Decided to give eContactLenses a try. Was so easy, competitive pricing and lenses arrived quickly (despite Comm Games delays), ready for my son to go back to Uni. Will use again for sure.

1 comment
eContactLenses
eCL m.eContactLenses

Hi KarinJ, Thank you for the feedback and were glad your son was able to have some contacts to get him through the year! Thank you and look forward to helping you out again in future!


r_13

r_13Melbourne

Great service

published

Good service, prompt delivery, competitive pricing. The lenses were as ordered. Unfortunately they don't fit as well as I'd like but this is nothing to do with eContactLenses

1 comment
eContactLenses
eCL m.eContactLenses

Hi r_13 Thank you so much for the feedback. We do try our best to offer the best price and best service while still having fast delivery!

Why isnt there a higher star rating then 5???

published

I love them!! Love the price of them!!! My family are acutely jealous that they almost “ nahhh, change my word they do” look real and are gonna purchase soon.

1 comment
eContactLenses
eCL m.eContactLenses

Hi Maya May, aww that's so fantastic to hear! I'm sure you look amazing with your new contact lenses! If you upload a pic don't forget to tag us so we can see too!

Amazing service

published

Can't recommend this company enough.
Great customer service.
Willing to go the extra mile.
Even redirected my order when it wasn't going to reach me before I left on holidays.

1 comment
eContactLenses
eCL m.eContactLenses

Hi Gregg D, Thanks so much for the feedback! Glad we were able to help you out with that! Thanks and hope were able to help you out again soon!


Fantastic lenses , at a great price and all Australian

published

I brought the zombie lenses on prescription and i cant begin to tell you how great they are . Easy and painless to wear no discomfort.

1 comment
eContactLenses
eCL m.eContactLenses

Hi Joeannet2007, That's fantastic to hear and we're sure you look amazing in them!


Pretty good so far

published

Cannot complain whatsoever about this company. Good pricing and prompt shipping. One thing I've noticed over the last 6 months however is that it takes a lot longer than it used to to ship (maybe a day or too, which isn't bad). I've been used to ordering and having it arrive within 2-3 days (QLD-WA). Whether this is simply the day in which I order, whether operations have changed or whether it's solely down to couriers I don't know. Would be interested to hear back about that. Would definitely recommend trying them out, cannot complain.

1 comment
eContactLenses
eCL m.eContactLenses

Cant live without

published

Very prompt delivery. Seem to hav troubl seeing distance. Could need an update eye test. Would like more selection of colours. Turqoise for instance.

1 comment
eContactLenses
eCL m.eContactLenses

Blue

BlueFar North Queensland, QLD

  • 3 reviews
  • 2 likes

Amazing monthly big eyes honey lenses

published

Fast shipping, great value and look/feel awesome!!! Thank you! You can still see my blue eyes from the middle, with a golden honey brown outer rim. I love them.

1 comment
eContactLenses
eCL m.eContactLenses

Hi Blue, thanks for the review. We're sure you look amazing in them! If you upload a pic to FB or instagram don't forget to tag us so we can see them too!


Page 1 of 8

Questions & Answers

Liza W

Liza Wasked

Hi, 1st time buyer to your site. Several lens are faulty from my order. I thought it was me but theres been over 5 times I've had to open a new lens. They seem dried out or something. ? The lens has warped rims if that makes sense? Sorry had to describe on here. Happy to explain over the phone. I bought acuvue one daily lens box of 90. Liza wormleaton

1 answer
eContactLenses
eCL m.eContactLenses

Hi Liza, Oh no that does not sound right! Do you mind sending us an email on info@econtactlenses.com.au with your order number and date of purchase so we can look into this further for you. Thanks Bec


bel

belasked

hi there,

My first time buying off your site. I ordered my Contacts Sunday afternoon express as I urgently need them. I'm just wondering when I will receive them?

kind regards

Belinda

1 answer
eContactLenses
eCL m.eContactLenses

Hi bel, most of our contact lens orders will be dispatched within 2 - 5 business days, so you should receive your contact lenses within 3 - 7 business days. Once your order has been shipped we will notify you of the tracking details.


Dave

Daveasked

I have purchased 90 day cooper vision pro clear lenses from you.I have have opened one of the left eye plus 4.5 and it is so thick it will not stick to my finger.I had the same trouble with ones purchased from Vision Direct who I will never deal with again.What should i do if i encounter any more of these faulty lenses?
Regards Dave

1 answer
eContactLenses
eCL m.eContactLenses

Hi Dave, That does not sound good! I have spoken to Coopervision and have arranged for another box of 90s to be sent out at no charge. I will send you an email with further details.


Get an answer from our members and eContactLenses representatives

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