1 photo
1300 Insurance Pet Protect

1300 Insurance Pet Protect

Comprehensive, Accident-only
2.5 from 34 reviews · View Statistics
See the Best Pet Insurance in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for 1300 Insurance? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

2.5
34 reviews
  • Value for Money
    2.8 (6)
  • Transparency
    3.2 (5)
  • Customer Service
    3.7 (6)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (1)
    • 2-4 weeks (2)
  • Claim ApprovedYes (4) · No (0)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Bea
BeaPerth, WA
  • 2 reviews

So happy I chose to sign up with this insurance over 10 years ago

published

Signing up was easy. Claims are promptly processed and payed out as per policy agreement. I get a text message when my claim arrives and an email when it's processed. Glad I chose 1300 PetProtect Insurance. I've been with this insurance for over 10 years.

Value for Money
Transparency

Absolute disgrace

published
Value for Money
Transparency

Other Pet Insurance

 
 

0.0
(1,234)
Sheila T.
Sheila T.Greater Melbourne (Outer), VIC
  • 2 reviews

Perfect choice of insurance

published

Setting up the policy was very simple - just follow the guidelines. I have now had 1300 pet protect insurance for my dog for about 9 years. In that period we have had a number of illnesses, some of which are ongoing, and I have found the response to claims to be prompt with regular updates. After making an online claim I usually receive a text message within 24-36 hours advising the claim number and, more often than not, payment has been in my bank account within a week. This policy was a good choice and it is still good value.

Value for Money
Transparency
Pet Insurance

Find out how 1300 Insurance Pet Protect compares to other Pet Insurance

Know better, choose better.

Compare all
Mikki Bouchee
Mikki BoucheeMetropolitan Adelaide, SA

If your dog gets older than 9 they price you out so you leave....

published

I originally took out this insurance 11 years ago everything was included.......80% refund...excellent service..$500 annually..now they sent me a renewal for $2100 annually with many exclusions added during the years.

I have now cancelled my policy but they insist on the last months payment.....but take me to court....it is disgraceful......their service has gotten worse....and guess what they offered accident insurance....yeah great...she’s a boxer and lounges most of the day on the lounge....am putting my money in the bank for when my babe needs it.

Value for Money
Transparency
Britta
BrittaSouth East Queensland, QLD
  • 4 reviews

Most vital insurance should you end up with a sick pet

published

We feel that this Pet Insurance has been great, easy to set up and claims are paid quickly, the Vet can lodge them online for us. We had this insurance since we adopted our 2 dogs.

  • Thumbnail
Value for Money
Transparency

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Netski
NetskiGreater Melbourne (Inner), VIC
  • 14 reviews
  • 10 likes

Good while the dog is young

published
Value for Money
Customer Service
Deb
DebSouth East Queensland, QLD

Great service

published

I have been with 1300 insurance for a number of years & have make as many claims with no problems

Insurance claim madeYes
Bea
BeaPerth, WA
  • 2 reviews

Excellent insurance

published

I've been with this insurance for 7 years with 2 dogs. They have looked after us really well. I'm so happy we chose this insurance.

Insurance claim madeYes

Other Pet Insurance

 
 

0.0
(1,234)
Jackie
Jackie
  • 2 reviews
  • 10 likes

Very disappointing

published

After paying premiums over the past couple of years for my rescue dog (and not needing to make a claim until now), it has taken multiple phone calls to try to get my claim for an infected flee bite paid out. The last two phone calls I was guaranteed it would be paid but I'm still being cross-examined each time a try to get this issue finalised. They are happy to take my monthly payments though and then send yet another letter saying they can't pay the claim. Very frustrating. This is the first negative review I have ever written but I feel people should be aware.

Insurance claim madeYes
Pet Insurance

Find out how 1300 Insurance Pet Protect compares to other Pet Insurance

Know better, choose better.

Compare all

Great Service over the Holidays

published

Our precious pet, Sugar, became very ill as Christmas approached. We had some very large Vet expenses, which put a big dint in our holiday budget. 1300 Pet Insurance were very prompt during the Holiday period ensuring my claim was paid in record time! Thank You!

Insurance claim madeYes

Disgusted and Outraged

published

I have been with 1300 Pet Protect for 6 years now and the service has plummeted while the price has increased sky high! The cost has increased every year quite dramatically and what is covered changes every 5 minutes. I pay more for this then own my top private health cover!! A vet consult at home isn't covered because it's not considered a consult?? I recommend opening a bank account for your pet and putting the money aside rather than paying for this lack of service.

Insurance claim madeYes

Been had!!!

published

Don't go near this company, they are crooks. We paid 1ooo dollars for comprehensive insurance and you guessed it, it didn't cover this or that. All it covered was if he broke his leg!! Yeah right comprehensive rip offs!!!!!!

Insurance claim madeNo
ROB
ROBBunbury
  • 2 reviews
  • 1 like

Disgracefull Company

published

Have two dogs with them one had a minor claim which they paid Put in a larger claim for poisoning and you guessed -- under the terms of our policy Rah Rah Claim is not accepted. Don.t go near them

Insurance claim madeYes

Changes in Policy

published

I've had my Husky insured since 2010 and have only made 1 or 2 claims which was over two years ago.. When I first took out the policy cremation was covered which is one of the reasons I chose 1300 Insurance. Since taking out the policy it's been changed and no longer covers cremation. My Husky is now 12 and a half years old and is healthy apart from a bit of arthritis. I'm cancelling the policy as I'm paying $44.18 a fortnight and I'll be putting that money into a separate account for the time comes.

Insurance claim madeNo

Other Pet Insurance

 
 

0.0
(1,234)
AnnH
AnnHGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Poor service, slow and cumbersome claims process. Inflated pricing

published

I had my Labrador insured with them for >6 years. I claimed for a minor skin infection a few years back and what a fiasco trying to get your claim paid out!
Now my dog has reached 11 years old and they have inflated the renewal premium by 35%!!! This is blatantly unethical in my opinion. They know I won't get the dog insured with another provider now she is in her senior years.
I've cancelled the policy and will put the $100+ premium per month into a jar for emergencies that may arise. She is perfectly healthy other than the usual arthritis that Labs get....

Insurance claim madeYes
Pet Insurance

Find out how 1300 Insurance Pet Protect compares to other Pet Insurance

Know better, choose better.

Compare all

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

1300 Insurance Pet Protect

Details

Compare both 1300 Insurance Pet Protect
CategoryPet InsurancePet Insurance
UnderwriterHollardHollard
Annual Benefit Limit$10,000$15,000
Amount of Vet Bill Covered Up to 75%Up to 75%
Minimum Pet Age 8 weeks8 weeks
Accidental Injury Cover IncludedIncluded
Illness CoverNot IncludedIncluded
Routine Care CoverNot IncludedIncluded
Tick ParalysisNot Included$500
Emergency Boarding Fees$500, $20 per day$500, $20 per day
Lifetime Cover IncludedIncluded
Cooling Off Period21 Days21 Days
Consultation Fees$300$300
Cruciate Ligament Conditions$2,600$2,600
Waiting Period for Illness Not Included30 Days
Compare both 1300 Insurance Pet Protect
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.