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So happy I chose to sign up with this insurance over 10 years ago
Signing up was easy. Claims are promptly processed and payed out as per policy agreement. I get a text message when my claim arrives and an email when it's processed. Glad I chose 1300 PetProtect Insurance. I've been with this insurance for over 10 years.
Took Comprehensive Insurance for my very healthy dog ten (10) years ago with 1300. I have had to claim twice in the last 2 years, and the loops I have had to jump through are ridiculous. The online portal does not work (logs me out when I upload a file), the vets notes on the claim form and the itemised account are not sufficient for their purpose, I needed to get a full description of the illness (for a simple blocked and infected gland), and when I did email in a full medical certificate, I heard nothing back.
Ten days later I phoned them ...
Perfect choice of insurance
Setting up the policy was very simple - just follow the guidelines. I have now had 1300 pet protect insurance for my dog for about 9 years. In that period we have had a number of illnesses, some of which are ongoing, and I have found the response to claims to be prompt with regular updates. After making an online claim I usually receive a text message within 24-36 hours advising the claim number and, more often than not, payment has been in my bank account within a week. This policy was a good choice and it is still good value.
If your dog gets older than 9 they price you out so you leave....
I originally took out this insurance 11 years ago everything was included.......80% refund...excellent service..$500 annually..now they sent me a renewal for $2100 annually with many exclusions added during the years.
I have now cancelled my policy but they insist on the last months payment.....but take me to court....it is disgraceful......their service has gotten worse....and guess what they offered accident insurance....yeah great...she’s a boxer and lounges most of the day on the lounge....am putting my money in the bank for when my babe needs it.
Most vital insurance should you end up with a sick pet
We feel that this Pet Insurance has been great, easy to set up and claims are paid quickly, the Vet can lodge them online for us. We had this insurance since we adopted our 2 dogs.
Good while the dog is young
2019. I have had insurance with these guys for around eight years. It used to cost me less than the price of a coffee a week for my "hardy" little dog and I can count on one hand the amount of claims I made, noting they were indeed very minor amd easily approved. Most of my vet visits were annual vaccinations, etc, which are not covered (or teeth). Needless to say my dog is now 11 and I just received a renewal for him this year. BILL SHOCK...it's gone up so much in price I have decided to cancel the policy. I am nervous about it but with a P...plater now in the family who needs car insurance (another rip off) and all the things that come with it, something had to give. I will be banking my money and hoping my dog continues with good health.
I have been with 1300 insurance for a number of years & have make as many claims with no problems
I've been with this insurance for 7 years with 2 dogs. They have looked after us really well. I'm so happy we chose this insurance.
After paying premiums over the past couple of years for my rescue dog (and not needing to make a claim until now), it has taken multiple phone calls to try to get my claim for an infected flee bite paid out. The last two phone calls I was guaranteed it would be paid but I'm still being cross-examined each time a try to get this issue finalised. They are happy to take my monthly payments though and then send yet another letter saying they can't pay the claim. Very frustrating. This is the first negative review I have ever written but I feel people should be aware.
Great Service over the Holidays
Our precious pet, Sugar, became very ill as Christmas approached. We had some very large Vet expenses, which put a big dint in our holiday budget. 1300 Pet Insurance were very prompt during the Holiday period ensuring my claim was paid in record time! Thank You!
Disgusted and Outraged
I have been with 1300 Pet Protect for 6 years now and the service has plummeted while the price has increased sky high! The cost has increased every year quite dramatically and what is covered changes every 5 minutes. I pay more for this then own my top private health cover!! A vet consult at home isn't covered because it's not considered a consult?? I recommend opening a bank account for your pet and putting the money aside rather than paying for this lack of service.
Don't go near this company, they are crooks. We paid 1ooo dollars for comprehensive insurance and you guessed it, it didn't cover this or that. All it covered was if he broke his leg!! Yeah right comprehensive rip offs!!!!!!
Have two dogs with them one had a minor claim which they paid Put in a larger claim for poisoning and you guessed -- under the terms of our policy Rah Rah Claim is not accepted. Don.t go near them
Changes in Policy
I've had my Husky insured since 2010 and have only made 1 or 2 claims which was over two years ago.. When I first took out the policy cremation was covered which is one of the reasons I chose 1300 Insurance. Since taking out the policy it's been changed and no longer covers cremation. My Husky is now 12 and a half years old and is healthy apart from a bit of arthritis. I'm cancelling the policy as I'm paying $44.18 a fortnight and I'll be putting that money into a separate account for the time comes.
Poor service, slow and cumbersome claims process. Inflated pricing
I had my Labrador insured with them for >6 years. I claimed for a minor skin infection a few years back and what a fiasco trying to get your claim paid out!
Now my dog has reached 11 years old and they have inflated the renewal premium by 35%!!! This is blatantly unethical in my opinion. They know I won't get the dog insured with another provider now she is in her senior years.
I've cancelled the policy and will put the $100+ premium per month into a jar for emergencies that may arise. She is perfectly healthy other than the usual arthritis that Labs get....
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|Category||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$10,000||$15,000|
|Amount of Vet Bill Covered||Up to 75%||Up to 75%|
|Minimum Pet Age||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included|
|Illness Cover||Not Included||Included|
|Routine Care Cover||Not Included||Included|
|Tick Paralysis||Not Included||$500|
|Emergency Boarding Fees||$500, $20 per day||$500, $20 per day|
|Cooling Off Period||21 Days||21 Days|
|Cruciate Ligament Conditions||$2,600||$2,600|
|Waiting Period for Illness||Not Included||30 Days|
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