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1300 Insurance Pet Protect

1300 Insurance Pet Protect

Comprehensive, Accident-only
2.4 from 30 reviews

See the Best Pet Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
9
4 star
1
3 star
0
2 star
3
1 star
17

Britta

BrittaSouth East Queensland, QLD

  • 3 reviews

Most vital insurance should you end up with a sick pet

published

We feel that this Pet Insurance has been great, easy to set up and claims are paid quickly, the Vet can lodge them online for us. We had this insurance since we adopted our 2 dogs.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Netski

NetskiGreater Melbourne (Inner), VIC

  • 11 reviews
  • 4 likes

Good while the dog is young

published
Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
Deb

DebSouth East Queensland, QLD

Great service

published

I have been with 1300 insurance for a number of years & have make as many claims with no problems

Insurance claim madeYes

Excellent insurance

published

I've been with this insurance for 7 years with 2 dogs. They have looked after us really well. I'm so happy we chose this insurance.

Insurance claim madeYes

Jackie

Jackie

  • 2 reviews
  • 10 likes

Very disappointing

published

After paying premiums over the past couple of years for my rescue dog (and not needing to make a claim until now), it has taken multiple phone calls to try to get my claim for an infected flee bite paid out. The last two phone calls I was guaranteed it would be paid but I'm still being cross-examined each time a try to get this issue finalised. They are happy to take my monthly payments though and then send yet another letter saying they can't pay the claim. Very frustrating. This is the first negative review I have ever written but I feel people should be aware.

Insurance claim madeYes

Great Service over the Holidays

published

Our precious pet, Sugar, became very ill as Christmas approached. We had some very large Vet expenses, which put a big dint in our holiday budget. 1300 Pet Insurance were very prompt during the Holiday period ensuring my claim was paid in record time! Thank You!

Insurance claim madeYes

Disgusted and Outraged

published

I have been with 1300 Pet Protect for 6 years now and the service has plummeted while the price has increased sky high! The cost has increased every year quite dramatically and what is covered changes every 5 minutes. I pay more for this then own my top private health cover!! A vet consult at home isn't covered because it's not considered a consult?? I recommend opening a bank account for your pet and putting the money aside rather than paying for this lack of service.

Insurance claim madeYes

Been had!!!

published

Don't go near this company, they are crooks. We paid 1ooo dollars for comprehensive insurance and you guessed it, it didn't cover this or that. All it covered was if he broke his leg!! Yeah right comprehensive rip offs!!!!!!

Insurance claim madeNo
ROB

ROBBunbury

  • 2 reviews
  • 1 like

Disgracefull Company

published

Have two dogs with them one had a minor claim which they paid Put in a larger claim for poisoning and you guessed -- under the terms of our policy Rah Rah Claim is not accepted. Don.t go near them

Insurance claim madeYes

Changes in Policy

published

I've had my Husky insured since 2010 and have only made 1 or 2 claims which was over two years ago.. When I first took out the policy cremation was covered which is one of the reasons I chose 1300 Insurance. Since taking out the policy it's been changed and no longer covers cremation. My Husky is now 12 and a half years old and is healthy apart from a bit of arthritis. I'm cancelling the policy as I'm paying $44.18 a fortnight and I'll be putting that money into a separate account for the time comes.

Insurance claim madeNo

AnnH

AnnHMelbourne

  • 2 reviews

Poor service, slow and cumbersome claims process. Inflated pricing

published

I had my Labrador insured with them for >6 years. I claimed for a minor skin infection a few years back and what a fiasco trying to get your claim paid out!
Now my dog has reached 11 years old and they have inflated the renewal premium by 35%!!! This is blatantly unethical in my opinion. They know I won't get the dog insured with another provider now she is in her senior years.
I've cancelled the policy and will put the $100+ premium per month into a jar for emergencies that may arise. She is perfectly healthy other than the usual arthritis that Labs get....

Insurance claim madeYes

Brett

BrettPerth, WA

  • 8 reviews

a sham

published

Was advised by email that the insurance would be cancelled due to late payment. I called to advise them that I would not renew as it was too expensive. They offered, and did send, a new quote for me to consider then went ahead and debited my credit card for the full (highest amount) against my instructions.
They are refusing to do anything more - 'bad luck, the 21 day cooling off period has expired'


Jayne

JayneCairns

Terrible customer service with way too many exclusions

published

So many exclusion clauses, not worth having, despite having the comprehensive coverage. Terrible customer service. The call centre is overseas and whilst very polite, the operators sound like they are reading from a prompt card and are no help whatsoever. My claim was denied, which I asked to be reviewed. Received rude email asking what I expected them to do about it.

Have cancelled the policy.

Avoid. Total waste of money.


Jpet1958

Jpet1958Brisbane

  • 2 reviews
  • 1 like

Excellent service

published

I had my boxer insured with this company and in the last two years he had over $10,000 worth of claims due to his cancer. All claims were paid quickly and without question. When he passed recently the were very understanding and I spoke quite easily to a customer care person who was very compassionate and cancelled my policy for me straight away. All claims were paid within two weeks and I have recommended this company to other friends. When I get my next dog I will insure again with them.

Ann

AnnPerth

  • 6 reviews
  • 4 likes

I'm Impressed.

published

I have had my pet insurance policy for three years. In June this year, my dog was diagnosed with Lymphoma (cancer in the lymph nodes)..... and I have been nothing but 100% satisfied with my dealings with 1300 Pet Insurance. I have paid the oncologist directly and then claimed back 75% from the insurance company. All accounts have been refunded directly back into my bank account promptly -- from posting claim to receiving funds it takes about a week. I honestly have been very impressed!
Efficient processing of claims. They made contact with me when necessary via phone and e mail.

Tatiana

Tatiana

  • 2 reviews
  • 2 likes

We cancelled our policy

published

We had two dogs insured with this company for over a year. In that year only one out of four vet bills was reimbursed as they have so many exclusions. The one that was reinbursed required a ridiculous amount of extra documentation and took many months to be processed. Also, I was on hold for 30 min at a time trying to get through to their call centre, which seems to be located overseas. Not worth the money IMO
cheap
everything else


cjo

cjoSydney

  • 3 reviews

1300Insurance experience

published

Customer41

Customer41BRISBANE

  • 3 reviews
  • 4 likes

Avoid using 1300 insurance pet protect- terrible service, slow claim processing

published

flyinghigh1

flyinghigh1Greater Melbourne (Outer), VIC

  • 20 reviews
  • 21 likes

I can't believe this company is still operating!

published

Most Useless Insurance Company ever.

published

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