Seniors Pet Insurance

The best cover we could get for our 11 year old Golden Retriever, super easy to sign up and secure policy. Was completed in 10 mins and also received 10% discount. Wish we could add on more cover but out of all that was available, this provided maximum benefits. Show details ·  1

Bernie was fantastic. He was very patient and answered all my questions. His knowledge is comprehensive and readily offered any further assistance. It took him minutes to establish the policy and provided all the relevant information over the phone as well as email. Show details ·  1

DO NOT GET Australian Seniors Insurance. Their Pet insurance is under written by Hollard's Insurance, probably the worst service insurance company in history. In fact ASIC has already received complaints about their dodgy scam tactics in trying to get out of any claim. Also Australian Seniors Insurance uses Allianz for their Travel Insurance. They… Read more

will treat you as a fraudster as a friend of mine recently went through their claim system and was rejected due to their team of investigating detectives contacting my friend and using a video interview against them. Steer well clear of Australian Seniors Insurance. YOU HAVE BEEN WARNED!

New Customer: Great customer service on the telephone when looking for the right policy for my little Dog. Show details ·  2

Very impressed with the annual premium rate.....hundreds of dollars cheaper than my previous insurer. A long and extremely helpful phone call with Sandra from Sydney. She was very thorough, explained everything clearly, and was also charming and friendly. Can't fault the company or her! Show details ·  1

Yet again Seniors Pet Insurance have provided brilliant service. My dog was referred by my vet to a specialist vet who were slow in forwarding my claim after the treatment. It was a large amount of money and when I explained the situation to Seniors Pet Insurance within 24 hours they processed my claim. The two ladies I dealt with over the phone were excellent! Show details ·  1

Already being a happy Australian Seniors client with my own Life Insurance, I decided due to escalating Veterinary costs to obtain Australian Seniors Basic Accident and Illness Cover for my two SENIOR (over 10 year old) much loved cats. The Policies were simple to complete online, is great value for money, with NO EXCESS, and GAP ONLY offering me… Read more ·  1

Peace of Mind knowing I have at least basic cover for my ageing fur babies. A lovely Australian Seniors representative also called me, to step me through the Policies as well.

I would give Seniors Pet Insurance a 0/5 if I could. While it’s easy enough to register and start paying premiums, the experience completely falls apart when you actually need to lodge a claim. The online portal is incredibly outdated, full of glitches, and does not function seamlessly at all. I had to call twice just to complete the sign-up… Read more

process, and then had to call again to lodge a claim because the online system simply didn’t work properly. Basic functions either failed, froze, or didn’t process correctly. This is extremely frustrating—especially when you’re already dealing with the stress of a pet needing care. The whole purpose of having insurance is ease and support in those moments, not added complications. Overall, a very poor digital experience that reflects badly on the company. I would not recommend based on this alone.

Our pet’s policy premiums have QUADRUPLED over 8 years – Great value when 1st purchased 8years ago $600+pa. Easy to set-up then, and with the added on-line ‘pet portal’ option, easy to claim & view claims. But finding it harder each year now to see the worth/value in this policy, since it has QUADRUPLED in cost of the annual premium, now $2500pa.Based on this 30-40% annual hike, next year = $3300pa.… Read more

Wow! Stated in their policy - “We review our pricing to ensure we can continue to support the available treatment options”

IF YOUR PET HAS A SPECIFIC ‘CONDITION’ (arthritis,seizures) which was ‘pre-existing’ BEFORE the policy began, you will never be able to claim for it (as with any insurance company). Yes, we get approx 80% back on MOST claims (but there are strict limitations), and the ‘fine print’ in the lengthy, wordy, legal-jargon policy, means that if the Vet uses the wrong language when describing a medication etc in the vet report (ie Supplements) you will be quickly be denied any refund .

If you happen to complain about their policy premium ‘hike’, you will receive an email (i.e. typical boring, template reply), which always states that the pet’s breed, age, vet fees & medications are the reasons for this rapid annual price hike. Their email communication process has improved. especially in relation to claims. But If you actually try to phone them, you’ll go through the main switchboard, and then with much call transferring, you may get through to the correct Pet Insurance section. Very frustrating and time-consuming. They need to up their game in this area.

Based on research, we believe this practice of constant, regular, premium increases is standard throughout the industry. Is it really worth all the hassle? - Something to seriously consider before purchasing pet insurance.

Kieran was so lovely to deal with. Knowledgeable, not at all pushy and established rapport instantly by enquiring about our puppy and sharing his own experiences with the same breed. He didn’t fluff about with unnecessary conversation (I’m neurodivergent so I’m not into “small chit chat” for the sake of it) but he delivered the facts in a very… Read more ·  1

clear, respectful, understandable and efficient manner which I very much appreciated that approach as a salesperson. All in all a great experience and wanted to make sure that Kieran got a shoutout for being such a great ambassador for your brand. Thank you ☺️.

My experience, so far, has been to get a quote for Pet Insurance and to accept the quote. It was a great relief to speak to an actual person on the phone. That, to me, is a huge bonus. I spoke to Brad, who went through setting up Pet Insurance, step by step, very thoroughly. So far, so good! Show details ·  1

The policy is good value .whenever I have made a claim or question anything they are prompt to reply and have never had a problem when I put in my claims. I have been with them since my dog was puppy and he will be seven in may .I would recommend senior pet insurance to anyone Show details ·  1

The person who assisted us was more than excellent, her knowledge base was amazing, and she cheerfully explained all our questions, she was so helpful, we were so mixed up but once speaking with her we could then make a decision, thank you so much, It was so easy to set this up. Patricia & Gabriel Show details ·  1

I have had both my dogs insured for 7 years. I get a very quick response time and good communication at all times. However the increase in cost of the premiums is getting more difficult to manage as a retired person. Show details ·  1

Our poor boy needed some treatment seniors insurance was quick in paying out and paid what was expected. We have been with them since our boy was a pup so around 12 years as he has got older he needs more care so it is reassuring to know Seniors Pet Insurance is there for him Show details ·  1

5 star customer service – I don't usually give reviews but the exceptional service from Nathan from Guide Dogs Insurance was 5 star. He was friendly, genuine, professional and helpful unlike the majority of customer service on the phone these days that leave me frustrated. Show details ·  1

Best Pet insurancwe – Seniors is the best pet insurance I have used, would not change at any time, have 3 dogs registered with top cover and very happy with their service, friendliness, Rating 12/10 Show details ·  1

Sceptical customer – The info given was clear and concise. It is financially manageable and good value in comparison to other companies. Haven't had to use it yet <thankfully >, I would recommend it. Show details ·  1

Happy with the 80 percent return and Gap Payment set up – I felt very happy with the response time and understanding of my claims for my pet's long standing problems. The Gap Policy helped immensely and I literally just waited around for 15 mins to find out the payment due. I would have been happier if the claims I had for Dermatology had been taken on board. I have had to pay in full for 8 years for… Read more ·  1

issues because I was a few days short of the 30 day period at the start of signing on. Due to not understanding as it was a legal condition but cost me a lot over the years where it could have been handled better on the side of the insurance

Seniors Pet Insurance Claims quick turnaround on payments – Our furry friend has had some illness challenges requiring her to attend the vet at least once a month. Seniors Pet Insurance has provided the opportunity for us to keep giving our beloved labrador the care she needs. Show details ·  1

Only thing that made it worthwhile getting old – Best pet insurance in Australia no doubt! Claims are processed quickly and their cover level is fantastic. My beautiful boy has passed since I posted this review. Seniors pet insurance were there for him until his last hour. Thank you. Show details ·  2

Efficient service – Thank you for your extremely efficient service that was easy to use. I could not believe how quickly the money involved, arrived in our account. We've been clients for 6 years, first time we've made a claim Show details ·  1