So far, so good
I was shopping around for pet insurance, but a quick reply (10 minutes) to my online inquiry prompted me to sign up immediately over the phone. All questions answered. Hopefully any claims will be just as quick and painless.
pet insurance just taken out
hard to comment as only took it on a couple of hours ago. but Taylor, the lass at your end, was so helpful, understanding and pleasant to speak with she is a credit to your system
Excellent service for last 2-3years and good value for money.
Very good and informative service by agent. He helped me to make the right choice in choosing insurance for my pet. Happy customer......Keep up good work and attitude towards customers.
After only having the policy for a week, we needed to make a large claim on the policy. To make matters complicated we then sadly had to cancel the policy less than a week later. The claim was paid with no fuss at all, within a few days of Seniors receiving it. So impressed!
Good value compared to others I looked at and will look to engage Australian seniors for more insurance. The application process was seamless and took little effort in assuring the right policy
The policy is good value and easy to set up. I have both dogs covered with them. After finally getting previous vet records to them they were good at settling. Due to being busy with bushfire claims and having to close one call centre due to Corona Virus the last claim took a while. However after calling them and explaining it’s an urgent claim they pushed it through quickly for me
This is the cover I want for my fur baby as we travell when possible as we live in our caravan thanks.
Yes it was easy to set up on line and this is a new policy with you as our fur baby is only twelve month old and we decided to take out pet insurance
Thus far I have only just signed up. The service was very professional and sociable. I would be in a better position to review your product further down the track if I have to claim.
was very well informed of my changes compared to my insurance cover I have had with another company for past 4 years. The young lady was excellent and very helpful
Worst experience ever with an Insurance company
Had the Policy since my dog was a puppy, spent over $4000 with them first time claim they haven't processed, They are just a sales company can't help with claims
Waste of money
After three years of accident insurance I made my first claim after my dog ate human feaces on the beach path. In a short space of time I had to rush him to emergency where he tested positive to Marijuana and MDMA. My claim was denied as intoxication is deemed to be an illness not an accident. It took three weeks and I had to ring them before being told my claim was denied. Absolute waste of money.
Awaiting details to be mailed.
Policy is new no claims lodged, policy is good value but proof of the pudding is the contents of your terms and conditions yet to be received- it is very difficult to form an opinion from a telephone conversation, like to terms and conditions in black and white.
Happy with product
Have just signed my 12 week old Australian Terrier to the top cover. Pet insurance gives me peace of mind in the event of accident or serious illnesses.
Am happy with the premiums as they were $20 a month cheaper than other providers and the package looks to be solid.
Pet insurance and funeral insurance
Great customer service and good value for your money..
Wonderful feedback from the customer service team..
Love the Products..
Great addition to my life..
Will need this product one day..
Lovly outcome with the Product i choosen
yes at the time, after 3 claims ok but then big account due to hospital and wanted history and documental proof it took over 2 months,had ziggy 3 years appoximately ziggy died
So impressed you insured my "rescue" German Shepherd
It is so important these days to support those who take in 'rescue' dogs. I researched very hard to make sure my boy could be insured. Seniors Pet Insurance has exceeded my expectation.
Thank you for supporting the people who take in these beautiful pets to get a second chance at life.
Having said that the website portal to submit the claim could do with some improvements. It has some issues that need looking at.
I was very happy with the time it took to notify me that the claim had been received. It did not take long before my claim was processed and the money transferred to my bank account.
Georgia was very easy to work with
i have pet insurance with you for my dog Millie and you have always been very quick to reply and claims lodged have taken very little time so thought i would try home insurance
- Pet Insurance - Essential Accident & Illness Cover
- Verified customer
Didn’t receive insurance pack at first place, but was remedied after contact. Update: Claim was super fast and easy.
I have since last Nov insured with Senior Pet Insurance for my dog. I still didn't receive the said insurance package and certificate though the fortnight direct debit is punctual.
Really needed this, so reasonable so I can afford to protect my cat and ensure I can keep her.
I already have a funeral policy with Seniors. I shopped around and Seniors pet insurance was the best I found. People on the phone so easy to deal with. Thankyou
The reviewer stated that an incentive was offered for this review
Questions & Answers
what is the minamum age to be elegable to purchace seniors pet insurance
Customer RelationsAustralian Seniors
Thank you for reaching out to us with your question. The policy holder must be over 18 years old and must reside with the pet. If you would like a quote, please visit our website: https://www.seniors.com.au/pet-insurance or alternatively, please send me a private message and I will arrange for a member of our team to contact you.
Can I have a contact phone number pleas
Do you have third party liability insurance
Customer RelationsAustralian Seniors
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
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