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Reviews

Review distribution

5 star
84
4 star
17
3 star
4
2 star
2
1 star
17

Good customer service.

published

We got the job done well. Explained to me . Sales lady was very patient with me explaining it until I understood it. I'm very impressed. She went over things until I completely understood the policy.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors

Hi Wendy,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received and that you felt fully informed when choosing Australian Seniors.
Kind regards,
Jessica

Wendy
Wendy

I was very happy with the sales lady. She explained policy to me until I was confident with it.
Great customer service am completely happy thank you.
Regards Wendy Winter

Australian Seniors
Customer RelationsAustralian Seniors

Hi Wendy,
Thank you for your comments and I will be sure to share your review with the sales representative that assisted you.
Kind regards,
Jessica


Sharon

SharonSouth East Queensland, QLD

Pet insurance claim

published

Dog had cancerous lump on ear had it checked by vet who looked at slide under scope then sent cytology to lab. Provided all the medical info to Seniors including lab results and got my claim in the bank very fast. No arguments, really good. Better safe then sorry.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Linda

LindaSydney, NSW

Suits my budget

published

Great service and fast refunds, insurance is very good in my budget .. seniors pet insurance is great, the policy suits my pet and I have never had any issues with seniors

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Linda,
What a wonderful review. I am thrilled to hear of the great service you received, and that you find your policy suitable for your budget and your pets needs. Thank you for sharing your experience with us.
Kind regards,
Sharon

ANDY

ANDYGreater Melbourne (Outer), VIC

  • 2 reviews

Internal Claim Appeals Process

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

leon33

leon33South East Queensland, QLD

  • 10 reviews
  • 2 likes

Very slow response.

published

I had to submit paperwork and make phone calls repeatedly, and send paperwork in the post because the staff seemed to have lost all records since the policy was bought. SIGH!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
leon33
leon33

There were repeated requests for what the vet did, although the paperwork had already been sent twice, once, posted in an envelope with Australia Post. As well as phone calls.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
I am sorry for any inconvenience caused and await your policy details via private message to assist us with looking into your experience.
Kind regards,
Jessica


Sue

SueCentral Highlands and Goldfields, VIC

New policy

published

Staff well informed about the pet insurance policies and given a good outline of the benefits. All questions answered and able to choose the right policy for my pet. As I'm switching from a policy with another company who increased the premium by $230 this year was also given an estimate of what sort of increase to expect next year.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Gabrielle

GabrielleSouth East Queensland, QLD

Great service, quick claim resolution

published

This is my second policy with Seniors Pet Insurance. I submitted my my claim online and had my refund in my bank account within 48 hours, very impressed! Great value for money wouldnt be without it.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

refunds too slow..does not cover dental or vaccinations. needs member card to swap at time of payment at vets

published

very slow refunding money...when you call your passed from person to person within Oz and overseas ..once you sign up your trapped so can't change companies...policy should cover vaccine / dental care

Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Helpful

published

It was a helpful phonecall. That is all i want to say. That is it. Do i need to keep putting in nonsnese to have this review allowed or accepted

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Joanne,
Thank you for taking the time to share your feedback with us. I am pleased to hear that our team were able to assist you over the phone with your query.
Kind regards,
Jessica

Russell

RussellCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Excellent Customer Service provided

published

I rang to ad another dog to my Pet Insurance portfolio . The young lady I spoke to was exceptional professional and very easy to deal with . She ensured I understand what the Insurance covered and my responsibilities. The phone call was very pleasant and painless

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Russell,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that you felt fully informed when choosing Australian Seniors.
Kind regards,
Jessica


gunrealty

gunrealtyPerth, WA

  • 2 reviews
  • 1 like

Frustrated customer

published

Policy was easy to set up and the cover is good. However my first claim took 6 weeks to process despite the fact I sent all relevant information in at the time of lodgement. The company continued to request information that was not relevant. It was only after a number of phone calls made by myself that the claim was finally resolved and remitted. In my opinion there were too many people dealing with the claim resulting in loss of paper work and some confusion.

Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

aussiejudi

aussiejudiSydney Surrounds, NSW

  • 2 reviews
  • 1 like

This is a great service, Ive had several claims recently and all re Imbursed without a problem .

published

This Insurance cover has been excellent and I have had no problem so far . My vet sends the bill and my insurance claim form and its that easy. This is a good cover for my pet

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Aussiejudi,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we have been able to assist in providing support for your pet, when needed.
Kind regards,
Jessica


Francis

FrancisGreater Melbourne (Outer), VIC

Meets our needs

published

Policy was easy to set up and influenced by the friendly help and courteous attitude of Sarah (Greenstone Representative). Frankly, I am surprised and do not believe you are asking questions 2 & 3 above, when you would know I only signed up yesterday. ....... time to review your survey????? You ask below for optional proof of purchase......why do you need this when you sent me the survey immediately after we signed up?????

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Happy we have taken this policy out for Molly

published

I only joined up in January this year .It was easy to set up & I feel the policy is good value .I have had two claims .Took a couple of weeks to resolve had some phone calls to you and found you very helpful.
very happy with the outcome.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Maxwell,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received and that we have been able to assist with your claims for Molly.
Kind regards,
Jessica

Ranjith

RanjithGreater Melbourne (Outer), VIC

Pet insurance

published

I feel the top cover is good to have and I can be happy that if anything like an accident happens my pet is covered. I had pets before who lived upto 17 or more years and looked after them without any serious accidents or illnesses !

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
2 comments
Ranjith
Ranjith

I had great customer service

Australian Seniors
Customer RelationsAustralian Seniors

I needed this cover

published

I feel my policy contains everything my pet needs , at a cost below other companies. I have seniors funeral benefit, I would recommend seniors insurance to anyone. I am very impressed

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Keithstanley,
Thank you for sharing your review and recommendation with us. I am pleased to hear that we can provide you with an affordable option that is suitable to you and your pets needs.
Kind regards,
Jessica


Feel comfortable knowing my dogs have a good pet insurance.

published

The policy was easy to set up with the coverage I needed for my dogs. I feel better knowing that my dogs have insurance. The staff were very helpful & informative.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Robyn

RobynHunter Region, NSW

  • 3 reviews
  • 1 like

Easy on line claiming process

published

Good value
Outt of pocket expenses were minimal Very impressed with the process
Claiming on line was straight forward and money paid into account quite promptly
Very happy with policy and how quickly the claim was settled

Value for Money
Transparency
Customer Service
Number of Pets4 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robyn,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim online and that you found it to be straight forward.
Kind regards,
Jessica


Feedback on my pet Insurance claim

published

The claim was dealt with in a timely manner. Staff have always been helpful with offering advice and answering any questions.
I have been with Australian Seniors Pet Insurance for three years.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lyn,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can assist with providing support for your pet, when needed.
Kind regards,
Jessica


Joanne Miller

Joanne MillerSydney Surrounds, NSW

  • 2 reviews

Phone discussion

published

I called prior to making a claim as I knew my vet would refuse to supply me with your required paperwork. The staff member was very helpful and found a solution which she then followed up with an email link

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
Joanne Miller
Joanne Miller
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jo,
Thank you for providing the above information. I am pleased to hear that Tayla was able to assist and that you were able to obtain the information from your vet on this occasion.
Kind regards,
Jessica


Page 1 of 7

Questions & Answers

Sture.E

Sture.Easked

Do you have third party liability insurance

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sture.E,
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
Kind regards,
Sharon


Michael S

Michael Sasked

Does this Policy cover snake bite? What is the policy excess?thank you

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you.
Kind regards,
Jessica

Lyn
Lyn

Hi Michael,
I think you have got your answers, snake bite is covered and there is no excess. The full policy can be found online. For more information phone 1300 794 915, Regards Lyn


BevG

BevGasked

Pet Insurance - Top Accident & Illness Cover

Cost for 3mth old mini Dachshund for the Essential Cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi BevG.
Thank you for your question. To obtain a quote for your mini Dachshund, can you kindly reply with your contact details and I will have a team member contact you to assist with your query. Alternatively, you can go to our website https://www.seniors.com.au/pet-insurance to obtain a quote.
Kind regards,
Sharon


Get an answer from our members and Australian Seniors representatives

Details

Seniors Pet Insurance - Top Accident & Illness Cover
  • Award Winner 2020

Seniors Pet Insurance - Top Accident & Illness Cover

4.6
(14)
Seniors Pet Insurance - Essential Accident & Illness Cover
  • Award Winner 2020

Seniors Pet Insurance - Essential Accident & Illness Cover

4.5
(8)
Seniors Pet Insurance - Accident Only Cover
  • Award Winner 2020

Seniors Pet Insurance - Accident Only Cover

5.0
(2)
CategoryPet InsurancePet InsurancePet Insurance
Contact Number 1300 674 5901300 674 5901300 674 590
Email Address service@seniors.com.auservice@seniors.com.auservice@seniors.com.au
UnderwriterHollardHollardHollard
Annual Benefit Limit$12,000$12,000$12,000
Amount of Vet Bill Covered Up to 80%Up to 75%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury CoverIncludedIncludedIncluded
Illness CoverIncludedIncludedNot Included
Routine Care CoverIncludedNot IncludedNot Included
Tick Paralysis80% of Vet Expenses75% of Vet Expenses80% of Vet Expenses
Emergency Boarding FeesIncluded (you must be the sole carer and hospitalised for 5 or more consecutive days)Included (you must be the sole carer and hospitalised for 5 or more consecutive days)Included (you must be the sole carer and hospitalised for 5 or more consecutive days)
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period30 Days30 Days30 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions$2,600$2,600$2,600
Waiting Period for Illness 30 Days30 DaysNot Applicable

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