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Reviews

(111)
(24)
(6)
(3)
(17)
  • Value for Money
    4.3 (99)
  • Transparency
    4.5 (81)
  • Customer Service
    4.6 (101)


So impressed you insured my "rescue" German Shepherd

published

It is so important these days to support those who take in 'rescue' dogs. I researched very hard to make sure my boy could be insured. Seniors Pet Insurance has exceeded my expectation.
Thank you for supporting the people who take in these beautiful pets to get a second chance at life.
Having said that the website portal to submit the claim could do with some improvements. It has some issues that need looking at.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Carol

Carol

  • 2 reviews

GOOD SERVICE

published

I was very happy with the time it took to notify me that the claim had been received. It did not take long before my claim was processed and the money transferred to my bank account.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Carol,
Thank you for writing such a lovely review, It's great to hear your claim experience was met with ease and processed quickly. We appreciate you taking the time to share this with us.
Kind regards,
Alisa

Jan

JanSydney, NSW

Georgia was very easy to work with

published

i have pet insurance with you for my dog Millie and you have always been very quick to reply and claims lodged have taken very little time so thought i would try home insurance

Transparency
Customer Service
Value for Money
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Susan

SusanMelbourne

  • 2 reviews

Didn’t receive insurance pack at first place, but was remedied after contact. Update: Claim was super fast and easy.

published

I have since last Nov insured with Senior Pet Insurance for my dog. I still didn't receive the said insurance package and certificate though the fortnight direct debit is punctual.

Customer Service
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
4 comments
Australian Seniors
Customer RelationsAustralian Seniors
Australian Seniors
Customer RelationsAustralian Seniors

Hi Susan,
I am just following up as I understand a team member has been in contact and sent your documents via email. Don't hesitate to reach out if you have any further questions.
Kind regards,
Alisa

Susan
Susan

Hi Alisa, Thank you for following up. Yes I have got the document by now.
Susan


Really needed this, so reasonable so I can afford to protect my cat and ensure I can keep her.

published

I already have a funeral policy with Seniors. I shopped around and Seniors pet insurance was the best I found. People on the phone so easy to deal with. Thankyou

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat and Other
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review


Karen mcmillan

Karen mcmillanGreater Melbourne (Outer), VIC

Excellent Customer Service

published

Due to our new Cavoodle pup, fracturing her knee, we have been stressed by not only her accident, but by the cost of the hospital, surgery and after care approximately $5000, so we have added surety for her and our future by taking the Top cover in the event of another accident/illness.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Lorraine M.

Lorraine M.Perth, WA

Great service

published

Had to make a claim online, easy to use. Prompt and quick response.
Hassle free.
Paid out in record time within a week.
Have been with seniors just over a year.
Would highly recommend.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Thank you for sharing your review and recommendation with us. I am thrilled to hear of the ease in which you were able to submit your claim online and that we could finalise this efficiently for you.
Kind regards,
Jessica


S J

S JGippsland, VIC

  • 2 reviews

Just signed up,it was easy over the phone.

published

I contacted Seniors a couple of days ago about Pet Insurance online. I received a phone call that day, and Lilly was very helpful. Answered my questions and queries, sent info by email that day

Transparency
Customer Service
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi S J,
What a great review. We are thrilled to hear that you have had such a positive experience setting up your policy with Lilly. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa

Lorraine A.

Lorraine A.South East Queensland, QLD

Excellent service

published

Policy set up was easy and smooth the operator was helpful and happy to talk with.
I had a few questions that were answered swiftly and efficiently by the operator and

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Have been with company for 3.5, claims are settled quickly

published

As per above,I have given a review of sorts, I don't appreciate being told how to review bin,was,cccc,bbbbb,bin,gggnjjjn high fffff ssss,huh kill lllll sass high ff dddf, Innn kill high bank

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Geoff,
Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to assist in finalising your claims efficiently for you.
Kind regards,
Jessica


We have found your service absolutely first rate

published

Not that easy, but we got there in the end. We have lodged a number of claims and were paid within the week, excellent. we have been with you for about 18 months.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Helen,
Thank you for taking the time to share your review, we really appreciate it. We are pleased to hear that we have been able to assist with your claims and provide you with peace of mind, knowing your dog is covered.
Kind regards,
Alisa


Dorothy

DorothyFar North Queensland, QLD

So happy I had insurance for my dog

published

Claim took a long time before payment even after all details were forwarded. I have been with Seniors’s pet insurance since my dog was 12weeks old. She’s now three and half years old. Contract said payment within two days

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Ann

AnnGreater Melbourne (Metropolitan), VIC

These days it’s important to have pet insurance.

published

For the first time in 20 years of owning dogs I had to use my insurance. The claims were processed in about two weeks. I received sms updates.The people handling my case were absolutely amazing.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Chris from Perth

Chris from PerthPerth, WA

  • 8 reviews

Appalling customer service

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateNovember 2019
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
Chris from Perth
Chris from Perth
Australian Seniors
Customer RelationsAustralian Seniors

Initial contact

published

Set up initial policy. First time with this company.Will be interested to see how it works out if we need to use it .Nick was very helpful on his call to me

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Mich,
It is wonderful to hear of the great service that you have received from Nick and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to share your experience with us.
Kind regards,
Jessica

Cindy

CindyGreater Melbourne (Inner), VIC

It will be good for me and my baby Bella

published

Just today And I'm so excited with your services Look forward to working with you I'm the years to come thank you Our pets are well looked after with u

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cindy,
Welcome to Australian Seniors. Thank you for taking the time to share your experience with us and I am thrilled to hear that we have been able to provide you with cover that is suitable for Bella.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review


Great service

published

The ability to lodge claims easily and haven’t policies that make sense and are value for money. Prompt information was provided both on the phone and via email to me

Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Jan H

Jan HSouth East Queensland, QLD

  • 2 reviews

Reasonable with good service

published

Our policy was fair value. It was easy to set up. Being our first claim we had to send in our dog's full veterinary history which took some organizing. Once we did this the claim was resolved within 2 weeks .
We took out the policy within the last 6 months and we are pleased with the service.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

mickeydelumpa

mickeydelumpaMelbourne

  • 2 reviews

getting too expensive

published

I thing that the amount I get back for my dog does not warrant the expense
I would be better putting aside $80 a month and saving it for any Vet expenses.
I think I would be way ahead $960-1000

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Terry T.

Terry T.Alice Springs, NT

It allows us to provide the best of care for Max

published

Very good value, the young lady who signed us up was very patient and helpful in explaining the benefits of the pet insurance.
The returns to the claims was in reasonable time.
We have been in senior insurance for approximately 9 months.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Page 1 of 9

Questions & Answers

Con

Conasked

Can I have a contact phone number pleas

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Connidoh,
Thank you for reaching out to us with your question. Our contact number is 1300 685 037.
Kind regards,
Jessica

Lorraine A.
Lorraine A.

1300 685 037


Sture.E

Sture.Easked

Do you have third party liability insurance

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sture.E,
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
Kind regards,
Sharon


Michael S

Michael Sasked

Does this Policy cover snake bite? What is the policy excess?thank you

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you.
Kind regards,
Jessica

Lyn
Lyn

Hi Michael,
I think you have got your answers, snake bite is covered and there is no excess. The full policy can be found online. For more information phone 1300 794 915, Regards Lyn


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