Good customer service.
We got the job done well. Explained to me . Sales lady was very patient with me explaining it until I understood it. I'm very impressed. She went over things until I completely understood the policy.
Pet insurance claim
Dog had cancerous lump on ear had it checked by vet who looked at slide under scope then sent cytology to lab. Provided all the medical info to Seniors including lab results and got my claim in the bank very fast. No arguments, really good. Better safe then sorry.
Suits my budget
Great service and fast refunds, insurance is very good in my budget .. seniors pet insurance is great, the policy suits my pet and I have never had any issues with seniors
Internal Claim Appeals Process
Our claim for our French Bulldog surgery for nasal, soft pallet and tonsils was initially denied. We had been verbally referred to a pet hospital by our vet for this surgery after 2 abnormal liver blood test in preparation for desexing. As it was a verbal referral from our vet only, the insurance claim was assessed from the pet hospital notes as owners request ie. elective/cosmetic. The cost of surgery and overnight stay was nearly $3k excluding desexing. We immediately appealed the decision internally which was reviewed by the in house vet i...n collaboration with our own vet and was subsequently overturned on appeal apart from the nasal surgery (which was only $260) which was determined to be preexisting condition based on our own vets clinical notes. Although a protracted process, a fair result was achieved in the end with nearly $2300 paid out in the claim.
Very slow response.
I had to submit paperwork and make phone calls repeatedly, and send paperwork in the post because the staff seemed to have lost all records since the policy was bought. SIGH!
Staff well informed about the pet insurance policies and given a good outline of the benefits. All questions answered and able to choose the right policy for my pet. As I'm switching from a policy with another company who increased the premium by $230 this year was also given an estimate of what sort of increase to expect next year.
Great service, quick claim resolution
This is my second policy with Seniors Pet Insurance. I submitted my my claim online and had my refund in my bank account within 48 hours, very impressed! Great value for money wouldnt be without it.
refunds too slow..does not cover dental or vaccinations. needs member card to swap at time of payment at vets
very slow refunding money...when you call your passed from person to person within Oz and overseas ..once you sign up your trapped so can't change companies...policy should cover vaccine / dental care
It was a helpful phonecall. That is all i want to say. That is it. Do i need to keep putting in nonsnese to have this review allowed or accepted
Excellent Customer Service provided
I rang to ad another dog to my Pet Insurance portfolio . The young lady I spoke to was exceptional professional and very easy to deal with . She ensured I understand what the Insurance covered and my responsibilities. The phone call was very pleasant and painless
Policy was easy to set up and the cover is good. However my first claim took 6 weeks to process despite the fact I sent all relevant information in at the time of lodgement. The company continued to request information that was not relevant. It was only after a number of phone calls made by myself that the claim was finally resolved and remitted. In my opinion there were too many people dealing with the claim resulting in loss of paper work and some confusion.
This is a great service, Ive had several claims recently and all re Imbursed without a problem .
This Insurance cover has been excellent and I have had no problem so far . My vet sends the bill and my insurance claim form and its that easy. This is a good cover for my pet
Meets our needs
Policy was easy to set up and influenced by the friendly help and courteous attitude of Sarah (Greenstone Representative). Frankly, I am surprised and do not believe you are asking questions 2 & 3 above, when you would know I only signed up yesterday. ....... time to review your survey????? You ask below for optional proof of purchase......why do you need this when you sent me the survey immediately after we signed up?????
Happy we have taken this policy out for Molly
I only joined up in January this year .It was easy to set up & I feel the policy is good value .I have had two claims .Took a couple of weeks to resolve had some phone calls to you and found you very helpful.
very happy with the outcome.
- Pet Insurance - Top Accident & Illness Cover
- Verified customer
I feel the top cover is good to have and I can be happy that if anything like an accident happens my pet is covered. I had pets before who lived upto 17 or more years and looked after them without any serious accidents or illnesses !
I needed this cover
I feel my policy contains everything my pet needs , at a cost below other companies. I have seniors funeral benefit, I would recommend seniors insurance to anyone. I am very impressed
Feel comfortable knowing my dogs have a good pet insurance.
The policy was easy to set up with the coverage I needed for my dogs. I feel better knowing that my dogs have insurance. The staff were very helpful & informative.
Easy on line claiming process
Outt of pocket expenses were minimal Very impressed with the process
Claiming on line was straight forward and money paid into account quite promptly
Very happy with policy and how quickly the claim was settled
Feedback on my pet Insurance claim
The claim was dealt with in a timely manner. Staff have always been helpful with offering advice and answering any questions.
I have been with Australian Seniors Pet Insurance for three years.
I called prior to making a claim as I knew my vet would refuse to supply me with your required paperwork. The staff member was very helpful and found a solution which she then followed up with an email link
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Questions & Answers
Do you have third party liability insurance
Customer RelationsAustralian Seniors
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
Does this Policy cover snake bite? What is the policy excess?thank you
Customer RelationsAustralian Seniors
Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you.
Cost for 3mth old mini Dachshund for the Essential Cover
Customer RelationsAustralian Seniors
Thank you for your question. To obtain a quote for your mini Dachshund, can you kindly reply with your contact details and I will have a team member contact you to assist with your query. Alternatively, you can go to our website https://www.seniors.com.au/pet-insurance to obtain a quote.
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Contact Number||1300 674 590||1300 674 590||1300 674 590|
|Annual Benefit Limit||$12,000||$12,000||$12,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 75%||Up to 80%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Illness Cover||Included||Included||Not Included|
|Routine Care Cover||Included||Not Included||Not Included|
|Tick Paralysis||80% of Vet Expenses||75% of Vet Expenses||80% of Vet Expenses|
|Emergency Boarding Fees||Included (you must be the sole carer and hospitalised for 5 or more consecutive days)||Included (you must be the sole carer and hospitalised for 5 or more consecutive days)||Included (you must be the sole carer and hospitalised for 5 or more consecutive days)|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||$2,600|
|Waiting Period for Illness||30 Days||30 Days||Not Applicable|
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