Seniors Pet Insurance

Seniors Pet Insurance

 Verifiedseniors.com.au
Seniors Pet Insurance
4.5

368 reviews

PositivevsNegative
89% · 32731 · 8%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.4
Transparency
4.5
Customer Service
4.6
Quick, simple claims process
Easy to set up
Helpful, caring customer service

Reviews

368 reviews
Anthony
AnthonySydney Surrounds, NSW2 posts
  Top Accident & Illness Cover

Peace of mind pet insurance

Always have paid my claims in a prompt time
They have contacted me for any information they have needed regarding the claim
Very happy to have had Bella insured with seniors pet insurance for approximately 12 years plus Show details ·  1
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Trevor J.
Trevor J.
  Basic Accident & Illness Cover

Claim Response and Closure

Simple process to lodge claim. Quick approval process. Immediate payment of agreed costs. Show details ·  1
Michelle Q.
Michelle Q.Metropolitan Adelaide, SA
  Top Accident & Illness Cover

Excellent service

Prompt and efficient claim response once a claim has been submitted. Show details ·  1
helen82
helen82South West, WA4 posts
  Verified Basic Accident & Illness Cover

Very happy customer and a happy healthier dog

When I put in my claim I usually get paid within a few days and I like the fact I get an email to let me know my claim has been received. Show details ·  1
Value for Money
Transparency
Customer Service
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Contact Maggie.
Contact Maggie.
  Top Accident & Illness Cover

Great Pet Insurance

I think Seniors are wonderful. The best choice I could have made for pet insurance. Good value, speedy response to claims, fast payment and easy to understand descriptions of payments. We have been with them for over 6 years and have never had anything to complain about. Show details ·  1
Jennifer
JenniferSouth East Queensland, QLD5 posts
  Top Accident & Illness Cover

Perfection, there are no other words!

Absolutely amazing, thank you so much for your prompt and efficient service during our times of need, at least half a dozen times in the last 2 weeks. Show details ·  1
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Sue
Sue2 posts
  Essential Accident & Illness Cover

Tedious

Very capable and efficient agent but the amount of information she was required to read out was very lengthy and annoying, especially since I had previously had an identical policy. There were a lot of numbers included that there was no chance of remembering anyway Show details ·  1
Value for Money
Transparency
Customer Service
Cheryl
CherylMetropolitan Adelaide, SA2 posts
  Top Accident & Illness Cover

Claim process

Quick and speedy refund on claims with no fuss or questions. Great company. Show details ·  1
Julie
JulieSydney, NSW2 posts
  Top Accident & Illness Cover

Very satisfied

Really quick turn around from claim to payment. Very happy with the service Show details ·  1
Value for Money
Contact  Maureen
Contact Maureen
  Seniors Pet Insurance

Claims experience

All claims submitted are dealt with quickly and efficiently. Very happy customer. Show details ·  1
Sarah
Sarah
  Basic Accident & Illness Cover

When is an ‘accident’ not an insurance accident

I feel that the cover I have shouldn’t be called ‘accident’ - my pet swallowed rat bait which wasn’t covered in my policy. What actually is an accident??? However, the issue was dealt with well, and the claim resolved.
My only criticism is the paperwork work. Firstly I didn’t receive all of it, ( which was queried by your staff, and made me feel stupid, as if I hadn’t looked properly) and then sent repeated letters of the same. Show details ·  1
Value for Money
Transparency
Customer Service
Caroline
Caroline
  Seniors Pet Insurance

Best move ever having pet insurance

Been with this company for quite a few years now, a very easy procedure to submit claims, in addition to which settlement occurs within a couple of days, never experienced problems either, a completely satisfied customer. Show details ·  1
Don
Don3 posts
  Top Accident & Illness Cover

Fantastic

Great communication and sales rep knew or found out answers to my questions Show details ·  1
Transparency
Customer Service
Caroline
CarolinePerth, WA
  Top Accident & Illness Cover

Our Pet needs

I would never not have Pet Insurance and Seniors is perfect for our needs. Our claims are also settled efficiently and timeously. Thank you. Show details ·  1
Value for Money
Customer Service
Suz
SuzGreater Melbourne (Inner), VIC3 posts
  Seniors Pet Insurance

Happy Customer

Once I requested a quote for Pet Insurance the ease of the process and information provided was so helpful Show details ·  1

Questions & Answers

Diane P.
Diane P. · Seniors Pet Insurance

Can you use with any vet or are there restrictions

Judy
Judy  
Australian Seniors
Australian Seniors   DM   
Donna Antrobus
Donna Antrobus · Seniors Pet Insurance

Hello how old do need to be to be eligible for this pet insurance

Australian Seniors
Australian Seniors   DM   
Judone
Judone  

Hi Alisa I think Donna means how old does the person have to be to join Seniors Pet Insurtance? is that correct Donna? I actually get asked this question all the time but as I am now 75 I dont know whether it is available to people under 55 or 65?

Donna Antrobus
Donna Antrobus  

Yes I’m over 55 not sure if I’m eligible for pet insurance for our dog

Michael l
Michael l · Seniors Pet Insurance

Does your insurance cover snake bites please

Australian Seniors
Australian Seniors   DM   
See all Seniors Pet Insurance questions

Details

About Seniors Pet Insurance

Seniors Pet Insurance lets you protect your cat or dog by covering things like accidental injury and sickness.

You can choose from 3 levels of cover:

  • Top Accident & Illness Cover, which gets you up to 80% back from eligible vet bills (up to $12,000 per year).
  • Essential Accident & Illness Cover, which gets you up to 75% back from eligible vet bills (up to $12,000 per year).
  • Basic Accident & Illness Cover, which gets you up to 60% back from eligible vet bills (up to $12,000 per year, at $2000 per condition).

You can cover your cat or dog from 8 weeks old, and up to 9 years old for Top and Essential cover, and up to under 16 years old for Basic Cover.

Seniors Pet Insurance also has added extras without the added cost. You’ll get overseas cover (NZ and Norfolk Island) and emergency boarding included in your plan. In-home vet visits are also covered for when you can’t get your four-legged friend to the vet. To top it off, you don’t need to pay any excess.

The insurer complies with the General Insurance Code of Practice to give their customers the highest possible standard of service.

Points of praise:

  • Most reviewers found the whole claim process to be easy, saying that claims were simple to lodge, and that they were processed and settled in a timely manner.
  • They also appreciated how easy the policy was to set up.
  • Reviewers also reported that Australian Seniors’ customer service team was helpful and caring, and answered questions reviewers had to ensure that they understood the ins and outs of their policy.
Compare all Seniors Pet Insurance listings
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit $12,000$12,000$12,000
Amount of Vet Bill Covered Up to 80%Up to 75%Up to 60%
Minimum Pet Age 8 weeks8 weeks8 weeks
Maximum Pet Age 9 years9 years16 years
Illness CoverIncludedIncludedIncluded
Routine Care CoverIncludedNot IncludedNot Included
Tick Paralysis $1,200$1,000$2,000
Emergency Boarding Fees $1,000$1,000$500
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period 30 Days30 Days30 Days
Consultation Fees$90 per visit up to $300 (including home visits)$90 per visit up to $300 (including home visits)$90 per visit up to $300 (including home visits)
Cruciate Ligament Conditions $2,600 - Annual limit for cruciate ligament conditions (6 month waiting period applies)$2,600 - Annual limit for cruciate ligament conditions (6 month waiting period applies)$2,000 - Annual limit for cruciate ligament conditions (6 month waiting period applies)
Waiting Period for Illness 30 Days30 Days30 Days
Discounts / Offers10% Seniors Discount for over 50s10% Seniors Discount for over 50s10% Seniors Discount for over 50s
Accidental Injury Cover IncludedIncludedIncluded
Condition LimitN/AN/A$2,000 per condition
Awards 2020, 2023 and 20232020, 2023 and 20232020, 2023 and 2023
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Contact info for Seniors Pet Insurance

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
SatClosed
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