Seniors Pet Insurance

DO NOT GET Australian Seniors Insurance. Their Pet insurance is under written by Hollard's Insurance, probably the worst service insurance company in history. In fact ASIC has already received complaints about their dodgy scam tactics in trying to get out of any claim. Also Australian Seniors Insurance uses Allianz for their Travel Insurance. They… Read more

will treat you as a fraudster as a friend of mine recently went through their claim system and was rejected due to their team of investigating detectives contacting my friend and using a video interview against them. Steer well clear of Australian Seniors Insurance. YOU HAVE BEEN WARNED!

Very impressed with the annual premium rate.....hundreds of dollars cheaper than my previous insurer. A long and extremely helpful phone call with Sandra from Sydney. She was very thorough, explained everything clearly, and was also charming and friendly. Can't fault the company or her! Show details ·  1

I would give Seniors Pet Insurance a 0/5 if I could. While it’s easy enough to register and start paying premiums, the experience completely falls apart when you actually need to lodge a claim. The online portal is incredibly outdated, full of glitches, and does not function seamlessly at all. I had to call twice just to complete the sign-up… Read more

process, and then had to call again to lodge a claim because the online system simply didn’t work properly. Basic functions either failed, froze, or didn’t process correctly. This is extremely frustrating—especially when you’re already dealing with the stress of a pet needing care. The whole purpose of having insurance is ease and support in those moments, not added complications. Overall, a very poor digital experience that reflects badly on the company. I would not recommend based on this alone.

Yet again Seniors Pet Insurance have provided brilliant service. My dog was referred by my vet to a specialist vet who were slow in forwarding my claim after the treatment. It was a large amount of money and when I explained the situation to Seniors Pet Insurance within 24 hours they processed my claim. The two ladies I dealt with over the phone were excellent! Show details ·  1

Already being a happy Australian Seniors client with my own Life Insurance, I decided due to escalating Veterinary costs to obtain Australian Seniors Basic Accident and Illness Cover for my two SENIOR (over 10 year old) much loved cats. The Policies were simple to complete online, is great value for money, with NO EXCESS, and GAP ONLY offering me… Read more ·  1

Peace of Mind knowing I have at least basic cover for my ageing fur babies. A lovely Australian Seniors representative also called me, to step me through the Policies as well.

Kieran was so lovely to deal with. Knowledgeable, not at all pushy and established rapport instantly by enquiring about our puppy and sharing his own experiences with the same breed. He didn’t fluff about with unnecessary conversation (I’m neurodivergent so I’m not into “small chit chat” for the sake of it) but he delivered the facts in a very… Read more ·  1

clear, respectful, understandable and efficient manner which I very much appreciated that approach as a salesperson. All in all a great experience and wanted to make sure that Kieran got a shoutout for being such a great ambassador for your brand. Thank you ☺️.

Our pet’s policy premiums have QUADRUPLED over 8 years – Great value when 1st purchased 8years ago $600+pa. Easy to set-up then, and with the added on-line ‘pet portal’ option, easy to claim & view claims. But finding it harder each year now to see the worth/value in this policy, since it has QUADRUPLED in cost of the annual premium, now $2500pa.Based on this 30-40% annual hike, next year = $3300pa.… Read more

Wow! Stated in their policy - “We review our pricing to ensure we can continue to support the available treatment options”

IF YOUR PET HAS A SPECIFIC ‘CONDITION’ (arthritis,seizures) which was ‘pre-existing’ BEFORE the policy began, you will never be able to claim for it (as with any insurance company). Yes, we get approx 80% back on MOST claims (but there are strict limitations), and the ‘fine print’ in the lengthy, wordy, legal-jargon policy, means that if the Vet uses the wrong language when describing a medication etc in the vet report (ie Supplements) you will be quickly be denied any refund .

If you happen to complain about their policy premium ‘hike’, you will receive an email (i.e. typical boring, template reply), which always states that the pet’s breed, age, vet fees & medications are the reasons for this rapid annual price hike. Their email communication process has improved. especially in relation to claims. But If you actually try to phone them, you’ll go through the main switchboard, and then with much call transferring, you may get through to the correct Pet Insurance section. Very frustrating and time-consuming. They need to up their game in this area.

Based on research, we believe this practice of constant, regular, premium increases is standard throughout the industry. Is it really worth all the hassle? - Something to seriously consider before purchasing pet insurance.

Let down – After my previous positive experiences with this company, I was surprised & disappointed to receive a massive hike in this year's premium, a 30.2% increase which put the monthly insurance for my little dog above the monthly premium for my home insurance! None of the explanations given for this excessive premium "cut it". As a pensioner, I had… Read more

little option but to discontinue the policy. It seems as though, once a dog reaches an age beyond which a policy (with a new insurer, say) cannot be initiated, insurers effectively have you over a barrel. Not nice.

My experience, so far, has been to get a quote for Pet Insurance and to accept the quote. It was a great relief to speak to an actual person on the phone. That, to me, is a huge bonus. I spoke to Brad, who went through setting up Pet Insurance, step by step, very thoroughly. So far, so good! Show details ·  1

The policy is good value .whenever I have made a claim or question anything they are prompt to reply and have never had a problem when I put in my claims. I have been with them since my dog was puppy and he will be seven in may .I would recommend senior pet insurance to anyone Show details ·  1

The person who assisted us was more than excellent, her knowledge base was amazing, and she cheerfully explained all our questions, she was so helpful, we were so mixed up but once speaking with her we could then make a decision, thank you so much, It was so easy to set this up. Patricia & Gabriel Show details ·  1

I have had both my dogs insured for 7 years. I get a very quick response time and good communication at all times. However the increase in cost of the premiums is getting more difficult to manage as a retired person. Show details ·  1

Our poor boy needed some treatment seniors insurance was quick in paying out and paid what was expected. We have been with them since our boy was a pup so around 12 years as he has got older he needs more care so it is reassuring to know Seniors Pet Insurance is there for him Show details ·  1

5 star customer service – I don't usually give reviews but the exceptional service from Nathan from Guide Dogs Insurance was 5 star. He was friendly, genuine, professional and helpful unlike the majority of customer service on the phone these days that leave me frustrated. Show details ·  1

Best Pet insurancwe – Seniors is the best pet insurance I have used, would not change at any time, have 3 dogs registered with top cover and very happy with their service, friendliness, Rating 12/10 Show details ·  1

Sceptical customer – The info given was clear and concise. It is financially manageable and good value in comparison to other companies. Haven't had to use it yet <thankfully >, I would recommend it. Show details ·  1

Happy with the 80 percent return and Gap Payment set up – I felt very happy with the response time and understanding of my claims for my pet's long standing problems. The Gap Policy helped immensely and I literally just waited around for 15 mins to find out the payment due. I would have been happier if the claims I had for Dermatology had been taken on board. I have had to pay in full for 8 years for… Read more ·  1

issues because I was a few days short of the 30 day period at the start of signing on. Due to not understanding as it was a legal condition but cost me a lot over the years where it could have been handled better on the side of the insurance

Seniors Pet Insurance Claims quick turnaround on payments – Our furry friend has had some illness challenges requiring her to attend the vet at least once a month. Seniors Pet Insurance has provided the opportunity for us to keep giving our beloved labrador the care she needs. Show details ·  1

Efficient service – Thank you for your extremely efficient service that was easy to use. I could not believe how quickly the money involved, arrived in our account. We've been clients for 6 years, first time we've made a claim Show details ·  1

Easy and good value – The policy was easy to set up and comparatively good value for money. I’ve claimed twice now for our puppy to go to the vet and despite not being able to claim at the vet surgery, the process was quick and easy when I got home and the money was in my account within a day. Show details ·  1

Lyla care 10+**** – member since Aug 2017 - I have nothing to say but THANKYOU- I have been so lucky to be able to afford cover and protection for my best little friend. who has been through the bad luck mill since I took her in. Iv'e received nothing but courtesy, and efficiency from Aust Seniors. Policy is great value. Claim responses are very quick and I feel FAIR. Show details ·  1

Awesome pet cover – I like and have been so pleased with Seniors Pet Insurance that I have just signed up my 3rd dog on top cover. She is nearly 8 years, dogs ages, Ruskin nearly 7, Kippie 12 1.2 years, all fully covered. They always answer questions if you have any queries you have with a friendly manner, Nothing is too much trouble Their gap prices at vets is… Read more ·  1

awesome. Would never change to another company. A lot of companies will not cover a dog over 7 years and that is when you need pet insurance the most. Thank you Seniors Pet Insurance and my dogs thank you <3