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Reviews

Review distribution

5 star
93
4 star
20
3 star
5
2 star
2
1 star
17

Julie

JulieSydney Surrounds, NSW

Wonderful to work with!

published

My contact was fabulous. Warm, professional and friendly. A pleasure to deal with her. She made our policy easy to set up. Very pleased with everything..attitude, advice and professionalism. Thank you.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Clare

ClareSouth East Queensland, QLD

Provides peace of mind.

published

I appreciate the ease with which I could set up all necessary insurance details; and lodge claims online. Feedback about the processing of claims was timely and useful.
Hefty Vet fees can be an unexpected strain on a monthly budget, so having insurance provides a way of covering costs across the year. Thank you

Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Peace of mind for Vet costs

published

Vet centre lodged claim, this was acknowleged by Seniors Pet ins the same day & in my account the next day
I get % of total bill.
I have only used my ins on minor things - consultations & injections

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Christine Fysh

Christine FyshRichmond-Tweed, NSW

  • 3 reviews

Looks like a good fit for our needs

published

Easy to set up, good value for money ! Seems to be a good product!! Had no trouble looking at my options.pleases so far with our choice of insurance. First time user of Seniors Insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Janet

Janet

  • 2 reviews

The information given was thorough and concise and presented professionally

published

The policy is 50% less than one I had before for the same coverage! I have not lodged a claim I was with the previous company for approx 15 years

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Diana

DianaHunter Region, NSW

  • 2 reviews

Seems very good cover

published

It was very good to speak to the gentleman online but I feel that the disclosure statement should have been re recorded. I realise it is necessary to listen to this but felt sorry for the guy having to read it all.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Leo

LeoCentral West, NSW

Need to experience it yet, pending

published

All good and seems reasonable.
The assistance by phone was good, expect to be very truthful, the girl sounded like she was "singing" the
details for the policy, while older people like to be addressed in a slower and clear way and not sound like a recording. The most important thing is that the person shows some humanity and sound REAL.

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

May or may not renew my policy when the time comes

published

First claim - much paperwork needed but got there in the end. Second claim denied (as a sore ear months before deemed pre-existing), third claim denied as dental work not covered apparently. I should have read every word of the fine, fine print I imagine (my fault). I will consider whether ongoing policy is worth it when renewal comes through. Yes, I can appeal but let's face it, its a lot of my time and you never beat an insurer...

Claim MadeYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Philomena

PhilomenaVictoria

I am happy with policy and customer service

published

Yes good value and great customer service person that made set easy and made everything very understanding for me and went through the policy and ask me did I understand

Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Philomena,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Pet cover at a competitive price

published

After some online research of comparative pet insurance policies, I decided to take out the Top Accident and Illness Cover. The policy covered all potential needs and the price was reasonable. The policy was agreed to and set up via telephone. The representative was friendly, helpful, knowledgeable and competent. The process took about 15 minutes.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Barbara

BarbaraGreater Melbourne (Metropolitan), VIC

pet insurance is important

published

Value for money is hard to determine at this stage.... But the few small claims have been treated well and quickly.
My 1st claim came with a few headaches but all good since then ...Have been with you 2 years..

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Barbara,
I am pleased to hear that after the initial hiccup with your first claim, that your other claims have been finalised efficiently. Thank you for sharing your experience with us.
Kind regards,
Sharon


Annette

AnnetteSydney, NSW

  • 2 reviews

Happy

published

I have been with seniors insurance for pet insurance for over a year. My pet had an unfortunate accident but I had peace of mind as Seniors guided me through getting preapproval for the surgery. So I knew I was mostly covered for the surgery cost. This insurance is very good and I recommend it.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Lorac

LoracWide Bay-Burnett, QLD

  • 2 reviews

Pet Insurance Claim

published

I am very happy with this level of cover. It is a good balance with 75% on Claims and premiums not being over the top. Claims have been processed very quickly.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorac,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can assist with your claims and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica


Good customer service.

published

We got the job done well. Explained to me . Sales lady was very patient with me explaining it until I understood it. I'm very impressed. She went over things until I completely understood the policy.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors

Hi Wendy,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received and that you felt fully informed when choosing Australian Seniors.
Kind regards,
Jessica

Wendy
Wendy

I was very happy with the sales lady. She explained policy to me until I was confident with it.
Great customer service am completely happy thank you.
Regards Wendy Winter

Australian Seniors
Customer RelationsAustralian Seniors

Hi Wendy,
Thank you for your comments and I will be sure to share your review with the sales representative that assisted you.
Kind regards,
Jessica

Sharon

SharonSouth East Queensland, QLD

Pet insurance claim

published

Dog had cancerous lump on ear had it checked by vet who looked at slide under scope then sent cytology to lab. Provided all the medical info to Seniors including lab results and got my claim in the bank very fast. No arguments, really good. Better safe then sorry.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Linda

LindaSydney, NSW

Suits my budget

published

Great service and fast refunds, insurance is very good in my budget .. seniors pet insurance is great, the policy suits my pet and I have never had any issues with seniors

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Linda,
What a wonderful review. I am thrilled to hear of the great service you received, and that you find your policy suitable for your budget and your pets needs. Thank you for sharing your experience with us.
Kind regards,
Sharon


ANDY

ANDYGreater Melbourne (Outer), VIC

  • 2 reviews

Internal Claim Appeals Process

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

leon33

leon33South East Queensland, QLD

  • 11 reviews

Very slow response.

published

I had to submit paperwork and make phone calls repeatedly, and send paperwork in the post because the staff seemed to have lost all records since the policy was bought. SIGH!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
leon33
leon33

There were repeated requests for what the vet did, although the paperwork had already been sent twice, once, posted in an envelope with Australia Post. As well as phone calls.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
I am sorry for any inconvenience caused and await your policy details via private message to assist us with looking into your experience.
Kind regards,
Jessica


Sue

SueCentral Highlands and Goldfields, VIC

New policy

published

Staff well informed about the pet insurance policies and given a good outline of the benefits. All questions answered and able to choose the right policy for my pet. As I'm switching from a policy with another company who increased the premium by $230 this year was also given an estimate of what sort of increase to expect next year.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Gabrielle

GabrielleSouth East Queensland, QLD

Great service, quick claim resolution

published

This is my second policy with Seniors Pet Insurance. I submitted my my claim online and had my refund in my bank account within 48 hours, very impressed! Great value for money wouldnt be without it.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Page 1 of 7

Questions & Answers

Sture.E

Sture.Easked

Do you have third party liability insurance

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sture.E,
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
Kind regards,
Sharon


Michael S

Michael Sasked

Does this Policy cover snake bite? What is the policy excess?thank you

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you.
Kind regards,
Jessica

Lyn
Lyn

Hi Michael,
I think you have got your answers, snake bite is covered and there is no excess. The full policy can be found online. For more information phone 1300 794 915, Regards Lyn


BevG

BevGasked

Cost for 3mth old mini Dachshund for the Essential Cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi BevG.
Thank you for your question. To obtain a quote for your mini Dachshund, can you kindly reply with your contact details and I will have a team member contact you to assist with your query. Alternatively, you can go to our website https://www.seniors.com.au/pet-insurance to obtain a quote.
Kind regards,
Sharon


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