Excellent and reliable
I have had this policy for about 5 years and have never had a complaint. Claims are reviewed and finalised promptly. Very happy and have just covered a second pet under the same policy
Best Pet Insurance
Real Pet Insurance was worth every cent. Claims were processed with ease. Payments were received promptly. Communication was excellent at all times. I have no complaints at all and couldnt recommend them more highly. And the sensitivity with which the loss of our pets was handled was very much appreciated. Thank you.
Real Pet Insurance has been very helpful .... good service, prompt returns.
I've been with Real Pet Insurance since my dog was a pup... she's 8 and a half now. It as easy to get cover and set up. I've found RPI very helpful and prompt with claims. I'd highly recommend RPI.
Claims are always paid promptly within 10 days which is a lot faster than RSPCA pet insurance
Have found staff to be friendly and professional. No problems with the phone service. I found that my claims were always paid promptly and the service is much better than with my last insurance company.
like all things there is only one winner
over the years it went from 66 to a 110 not good ? i could understand that if a lot of claims were made but i think based on my policy i cannot see it to be of value
Excellent, gives peace of mind.
I am more than happy with my choice of Real Pet Insurance, it has provided me with the cover that I needed. They pay promptly and cover most of the bill up to your limits. Like all insurances it costs and may seem like a waste of money if you dont use it but it is fantastic when you unfortunately have to use it. My dog required four operations and they paid 80% of it. I was so happy that I was insured. It has paid for itself.
I know that I have made the correct move in joining up with the Real Life Insurance.
My Policy with the Real Life Insurance is up to a great value. Wasn't difficult to join.
I have lost count in the number of years that I have joined up with The Real Life Insurance.
Ive been with real pet insurance for a few years now, whilst we have never had to make a claim on one of our policies (and hope it stays that way) we have made numerous claims on our other pet and have had all his claims paid out.
we have great peace of mind having the two policies for our fur babies, knowing its there should they require special vet treatments.
The funds were paid back within a couple days and the pet portal is easy to use and submit claims.
This insurance company is a rip off....avoid them at all costs. We recently cancelled our policy due to leaving the country, but as we had a small claim in the last 6 months we have to pay for the remainder of the insurance period ie. 6 more months. Works out at double the rebate we got back on our claim. What a con! Expensive!
Fast easy claims service
With the high costs of Vet Bills and things that go wrong with animals these days I wouldn't be without it. The fact that you can lodge claims electronically and money comes through within a couple of days is excellent. I have never had any issues with lodging claims its simple and easy as long as you have all the correct paperwork from the Vet.
Super quick to recieve refunds
we have been with Real Pet Insurance for 8 years now.
We have never had any issues claiming with the policy.
The claims are really easy to submit and receiving the refund is very quick
Perfect I have piece of mind now
Policy was perfect. I have life and funeral cover with Real insurance and wouldn’t go anywhere else. Staff were amazing in explaining information and giving me plenty of options. Amazing
Easy claiming, no hassles!
Claim lodged and paid in three days. No waiting, or complicated forms to fill out it was all done by the Vet Practice. Have been with this company for 3 years.
Quick and efficient
We are in our second year. And as for making a claim we put it in one day and the money was in our account the next day. Thank you
Great with claims. Never have any problems
Each time we have a claim we have no problems with it going through. Real have been a please to deal with since having our dog. I do think the online claims website could use some updating. Once you lodge a claim you can't see any updates on there until you receive a letter in the post? Why not respond through the app or via email and save sending through postage.
Difficult on line process.
Clunky claim process.
Should have a process similar to Hicaps as for private medical insurance.
All else was also cumbersome.Have been a member for 3 years.
Don’t want to say any more now
Don’t pay claims
Have been with them for about four years. Pay premiums fortnightly - about $75 per fortnight for two small dogs. Lodged a claim for a vet bill of $80 and it was refused because the vet notes stated that my dog MAY have scratched her eye after being groomed two days before. Claim refused due to complications following grooming. A) may or may not have been complication following grooming and B) why should it matter. It could have been caused by windy weather too, which had been experiencing around the same time. Been paying them about $75 per fortnight, and this vet bill was for $80.
Best thing for our Pet!!
Good value policy. Quick response to approvals and claims. Good system for protection of your pet/s. Peace of mind that our pet is covered.
Easy to communicate with and Real Life Insurance pleasure!
Pet insurance gives us confidence in that pet care is affordable.
We have been using Real Pet insurance for some years now for our two dogs.
We always receive our insurance payment within a very short time after seeing the vet.
This gives us confidence that we can afford our pet care.
This Policy is Great
I have had quite a few Claims with my Pets and Real insurance has never let me down. I find it easy to show what need to be shown for claims and Payment is usually paid within a week. I highly recommend them
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Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
please send me your email as I need to email a clients history to you.
Greenstone F.Real Insurance
Hi Helen, thanks for your enquiry. Please email email@example.com, thank you.
Can a supervisor contact me,if you can?
Customer RelationsReal Insurance
Hi, Can you please private message me your policy details here: www.facebook.com/RSPCAPetInsurance and I can arrange for a Service Manager to contact you. Thank you
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