??!

Great cover!

Great with my current pet so my new pet is now covered with Real as well. I have been with Real for 11 years and they have looked after me

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
Hi Vicki, Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear that we have been able to provide you with suitable cover for both of your pets and with the peace of mind, knowing they are covered. Kind regards, Jessica

Haven’t had a claim rejected yet

We have unfortunately had quite a few claims over the years with our dogs. We haven’t had a claim rejected yet and with giant breed dogs you cannot be without pet insurance. I am glad we have stuck with them. We have been with them for around 8 years we get our claims back usually within a month.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
1 comment
K.Adey, Thank you for sharing your experience. I am sorry to hear that you have had to make a few claims over time but pleased to hear that you are happy with our service. We appreciate your loyalty and support over the last eight years. Kind regards, Sharon

Very happy with the results.

As time has progressed, one of our pets has required more attention and we have found Real Pet Insurance of great value and support. This has included reimbursements for surgery and medications that would have put a severe strain on our budget at the time.

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
1 comment
Hi gmunyard, What a kind review. I am sorry to hear that one of your pets has needed more attention as they’ve aged. However, pleased we have been able to support you through the treatment your pet needed, which has reduced some of the strain on your budget. Thank you for sharing your experience Kind regards, Sharon

Brilliant service

Great policy , great value and good time management on funds to be returned. We have been with Real before we collected our puppy 4 and a half years ago. Great focus on customer care.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Hi Glenn, Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we have been able to assist with your claims and provide support, where needed for your grown puppy. Kind regards, Jessica

Extremely helpful

One of our dogs passed away and we had to have our other dog checked out. The compassion shown towards us was lovely and the help was great. Helped make a sad process quick and easy.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
1 comment
Hi Karina, Thank you for your review. I am sorry to hear of your dog’s passing and wish to extend our deepest of sympathies to you for your loss. It is reassuring to hear that our representatives are servicing our customers with compassion and understanding, during such a sad time. We do hope your other dog is doing ok. Kind regards, Sharon

Knowledgeable and helpful

Just set up insurance for our dog and the sales woman was very helpful. I had already done online comparisons but she pointed out the deductible which made me choose your company over the one I was originally going to go with.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Denise, Thank you for sharing your experience with us. I am delighted to hear that after comparing online, that our knowledgeable representative was able to guide you through setting up this policy. Welcome to Real Insurance. Kind regards, Sharon

Would never recommend Real Pet Insurance to anyone

When I joined Real Pet Insurance I specifically stated i wanted my German Shepherd to be covered for Pregnancy. 18 month later when i put in a claim i was told my pet is not nor was she ever covered for pregnancy, the customer service was absolutely terrible from them with no solution and no help and when i told them i wanted to cancel my policy, they simply answered yes we can do that today.

Value for Money
Transparency
Customer Service
Number of Pets0 pets
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedNo
1 comment
Hi Maria, We endeavour to provide excellent customer service and I’m sorry to hear that this hasn’t occurred on your recent contact with us. I have sent you a private message in regards to this. Kind regards, Jessica

I pay for years, then you don't seem to want me to claim!!

I have paid a lot of money over a period of about 11 years, to insure my pet. I wanted to claim for the very first time ( an amount of about $160, not much!), and the process is frustrating, full of obstacles, and close to impossible to navigate. Not much help from your team, I was tempted to just give up, but persevered on principle.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Mike, I am sorry to hear about your recent claims experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information. Kind regards, Jessica

Disappointing

Been with real for 11 years. Had to chase this claim three times. Very upsetting considering I had to have my little cat euthanised. Made a very sad time more difficult.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedYes
2 comments
Hi Deborah, I am sorry to hear of your experience and the passing of your cat. Please accept my deepest of sympathies for your loss. I have sent a private message requesting some additional information to look into your claim experience on your behalf. Kind regards, SharonThank you Sharon

poor cover

this policy is terrible value, doesn't cover for anxiety disorder which Realpet state is a behavioural problem - which it is NOT. I've been paying for 8 years and I will cancel as soon as I can - which is not until the end of my year. also can't cancel when I want to!! misleading.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
3 comments
Hi Kate, I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this. Kind regards, SharonHi Kate, I understand that a senior team member has been in touch with you today and in recognition for your loyalty, an agreement has been reached and your concerns have now been addressed. Kind regards, Sharonyes, thank you Sharon, I have been very happy with the agreement and especially with the recognition that I have actually been paying since 2011. I appreciate the time taken today, it is just s ahem that the Real Pet policies require that! Kate

First time pet insurer, won’t be the last time

Have previously heard negative reports regarding pet insurance, but we have only had a positive experience. Real Insurance have always kept informed and claims paid in full and on time

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
1 comment
Hi Robert, What a great review. We are thrilled to hear that on making a claim on your pet insurance our team have always kept you informed and payments are made on time. Thank you for sharing your positive experience with others. Kind regards, Sharon

Not very professional

It took a month and a half after the claim , been with real for 3 years. Kept on asking for more information all the time . The people on the phone are rude

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedNo
3 comments
Hi Darren, I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this. Thanks, SharonOkHi Darren, I understand that a senior team member has been in touch with you about your claim experience and explained that when we receive the first claim for a pet, we require their full vet history. This is the medical records of all vet visits since you took ownership of your pet, as well as once all documents are received it takes 5-10 business days for your claim to be assessed. Thank you for sharing your feedback with us. Kind regards, Sharon

Frustrating and tiresome to deal with no common sense

Been insured since dog was born made first claim absolute nightmare to get paid even more painful to cancel your policy . Waste of money would not recommend. Policy now cancelled

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
1 comment
Hi Carol, I am sorry to hear about your experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information. Kind regards, Jessica

Think you should cover more for pulling out animals teeth.

I was sending it to you by email. Now my My Vet sends it to you .it makes it easy when the vet sends it to you.would be better if the coverd animals teeth more sometimes animals has 2 or 3 teeth out

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Excellent, Thank you for taking the time to write your review. We are always looking for ways to improve the service we provide to our customers and your feedback will assist with this. Kind regards, Sharon

Perfect support and communication

Yes, I felt that real life pet insurance helped with my claim as soon as possible they were very easyto talk to. I have been with uses for 2 years thiono gncomi

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Ambrosea, What a heart-warming review. We are delighted to hear that when making a claim you found our representative easy to talk to and your claim processed without delay. Thank you for sharing your experience with us. Kind regards, Sharon

Very happy with policy

Very happy with Oz who explain it thoroughly to me , easy set up and peace of mind for my girl and me. I am pleased I have good cover for her.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Judith, Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received from Oz and that we can assist in providing you with the peace of mind, knowing your girl is covered. Kind regards, Jessica

Fast and Efficient

Policy is good value and was easy to set up. I have loddged a number of claims, and the majority of them were paid. Claiming is very simple and now can be done throu the vet practice. I have been with this insurance for many years.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Nicole, What a wonderful review. We are thrilled to hear from our loyal customers and that you find your policy to be good value and your claims are finalised fast and efficiently. Thank you for sharing your experience. Kind regards, Sharon

Fantàstic Products

Easy to deal with, competitive rates. Staff always available to discuss any queries. Very informarive and a real person. Have had the pet insurance for approximately 5 years. Love it.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
1 comment
Hi Wendy, What a lovely review. I am thrilled to hear that on each contacting us, you find our representatives informative and easy to deal with and your policy fantastic. Thank you for your loyalty over the last 5 years, we really appreciate it. Kind regards, Sharon

Would not choose any other insurance for my pet.

I have been with the company for over 2 years.
Great value, amazing customer service.
Lodging was easy and resolved quickly
Extremely understanding staff.
By far the best insurance I have had the pleasure if dealing with.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Angela, Thank you for taking the time to share your wonderful review with us, we really appreciate it. I am thrilled to hear of the great service that you have received and of the ease in which you have been able to submit your claims. Kind regards, Jessica

Just right for my pets

Good value claims do not take long once received. Once received you receive a text to confirm receipt. We have had our pets insured since pet insurance first came out.

Value for Money
Customer Service
Number of Pets5 pets
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
1 comment
Hi Alan, Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear that we can provide you with suitable cover for your pets and that we have been able to assist with your claims. Kind regards, Jessica

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Questions & Answers

No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy? I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
2 answers
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?

please send me your email as I need to email a clients history to you.
1 answer
Hi Helen, thanks for your enquiry. Please email real@petsure.com.au, thank you.

Can a supervisor contact me,if you can?
1 answer
Hi, Can you please private message me your policy details here: www.facebook.com/RSPCAPetInsurance and I can arrange for a Service Manager to contact you. Thank you

Details

Real Pet Insurance Premium Accident & Illness CoverReal Pet Insurance Standard Accident & Illness CoverReal Pet Insurance Accident Cover
CategoryPet InsurancePet InsurancePet Insurance
Contact Number 1300 665 9651300 665 9651300 665 965
Email Address service@realpetinsurance.com.auservice@realpetinsurance.com.auservice@realpetinsurance.com.au
UnderwriterHollardHollardHollard
Annual Benefit Limit$12,000$12,000$8,000
Amount of Vet Bill CoveredUp to 80%Up to 75%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury CoverIncludedIncludedIncluded
Illness CoverIncludedIncludedNot Included
Routine Care CoverOptional ExtraNot IncludedNot Included
Tick Paralysis$1,200$1,000Not Included
Emergency Boarding Fees$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)$500 (you must the the sole carer and hospitalised for over 5 days in a row)
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period30 Days30 Days30 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions$2,600$2,600$2,600
Waiting Period for Illness 30 Days30 DaysNot Applicable

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