Excellent Service & staff.
I have been with Real Insurance for over 6 years now. I have never had an issue with payments. Always fast to respond. Staff are so obliging. I have a Toy poodle & German Shepard. Fantastic Support.
I didn,t at first but I do now. I Have claimed twice and both times did the claim not take long.I have been with you for about 8 years now.
Sad time, compassionate and caring service
We recently lost our beautiful little furbaby after he was attacked by another dog who escaped his muzzle. 2 surgeries and we had to make the decision to put our boy to sleep. Our vet hospital put the claim into Real on our behalf. Within a very short period of time we were reimbursed 80% of all our costs, no questions, no fuss. I did have a couple of conversations with Real at which time they were compassionate and caring. Can't recommend them highly enough. We adopted Russo at 9 and insured his straight away but due to age he could only have limited cover.
Garbage, doing everything possible to avoid claims! avoid!
Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.
Fantastic cover for my fur baby
So easy making a claim, my vet sends the claim through on line for me, only takes a few days to get payment into my account, would not be with out pet insurance for my dog, you just don't know what can happen,
2 dogs always perfect service
the policy is great for us. 5 to 6 days for the claim to be resolved.we have been with real insurance with 2 dogs for over 6 or 7 years. 1 of our dogs had extensive procedures done at the animal Hospital and died of cancer 4 days after the first visit cost well over $3600 they paid us 75% of this with in 24 hrs .
Claims process was simple and initiated by our vet. Process was handled efficiently by Real Pet Insurance and process banked in terms of arrangements! I was pleasantly surprised by the experience!
Terrible experience. Had to lodge a complaint with the ombudsman due to non payment
The claim was lodged early December and have had to go through stress to even get a response. So disgusting ! Customer service were rude and I received 7 different responses to my request. Poor customer service
- Pet Insurance - Classic Accident & Illness Cover
- Verified customer
We are very happy with the policy, our vet puts in the claim for us and we get our refund back very quickly!! We have been with Real pet insurance for a few years now and will continue with this policy.....
Great. It helps us make a good choice for our loved one, Reebok.
I believe the cover was good value. As Reebok gets older she needs more medication. We have been with Real for 10 years and are now seeing the real value of having pet insurance. Reebok has just turned 14.
Would not be without Pet Insurance now. Real has been so helpful and understanding with my dog. Thank you.
Have an Epileptic Dog and they have been amazing, in enabling me to have MRI and ongoing medication. I am able to simply ask my vet to send the receipt through without filling out forms.
Gratitude of Claims Service
Brilliant online claims service. It is so simple to Lodge and then to receive payment within a few days was sensational. I am an ex insurance employee. Great service indeed .
Great Customer Service
Today I spoke to Rafael with regard to a claim I had submitted. Not only did she take the time to check my claim but she also rang me back to advise me she had expedited my claim and it was in the final stages of being settled. To me this was going over and beyond any service I could have expected and I would recommend this customer service officer to everyone.
Brilliant always friendly and prompt payments
The policy was easy to set up and great value with fortnightly payments. all information given via phone.
I have lodged a claim and it was paid quickly in one week.
Expensive and hard to claim.
I have had Real Pet insurance for many years. My dog is 6, and I have had it her whole life.
I rarely claim anything.
I had to resend the claim information multiple times despite the vet sending documents for treatment carried out.
They chose to post letters instead of a faster method such as text or email to request more information. Funny that they send a text stating that they received your claim but can only snail mail the request for more information. This act alone makes the process 10-14 days slower!
Very slow & frustrating process.
I...made no claims for two years prior to this and when I needed to make a claim it was very slow to process. Took multiple calls and emails to get it finally approved. Now they wont let me cancel without paying out the policy. Despite not claiming prior to this year for a long time.
Excellent and reliable
I have had this policy for about 5 years and have never had a complaint. Claims are reviewed and finalised promptly. Very happy and have just covered a second pet under the same policy
Best Pet Insurance
Real Pet Insurance was worth every cent. Claims were processed with ease. Payments were received promptly. Communication was excellent at all times. I have no complaints at all and couldnt recommend them more highly. And the sensitivity with which the loss of our pets was handled was very much appreciated. Thank you.
Real Pet Insurance has been very helpful .... good service, prompt returns.
I've been with Real Pet Insurance since my dog was a pup... she's 8 and a half now. It as easy to get cover and set up. I've found RPI very helpful and prompt with claims. I'd highly recommend RPI.
Claims are always paid promptly within 10 days which is a lot faster than RSPCA pet insurance
Have found staff to be friendly and professional. No problems with the phone service. I found that my claims were always paid promptly and the service is much better than with my last insurance company.
like all things there is only one winner
over the years it went from 66 to a 110 not good ? i could understand that if a lot of claims were made but i think based on my policy i cannot see it to be of value
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Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
please send me your email as I need to email a clients history to you.
Greenstone F.Real Insurance
Hi Helen, thanks for your enquiry. Please email email@example.com, thank you.
Can a supervisor contact me,if you can?
Customer RelationsReal Insurance
Hi, Can you please private message me your policy details here: www.facebook.com/RSPCAPetInsurance and I can arrange for a Service Manager to contact you. Thank you
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