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Reviews

(98)
(13)
(5)
(7)
(68)
  • Value for Money
    4.0 (101)
  • Transparency
    4.1 (86)
  • Customer Service
    4.2 (102)

Got Real and it’s real easy

published

Was easy to apply for and the Real team as so helpful.
I have recommended Real to family and friends and work colleagues.
I haven’t claimed anything as I have just registered.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets0 pets
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Bronwyn,
It's wonderful to hear our helpful team member was able to set your policy up with ease and that you're happy with your cover. Thank you for taking the time to share your recommendations, we really appreciate it.
Kind regards,
Alisa

The reviewer stated that an incentive was offered for this review

Alana

AlanaPerth, WA

Better value than my current insurer

published

Good value. Easy to set up. Fast, efficient, friendly, polite, helpful customer service. I just joined Real Inside today. Better than current insurer. Amount paid is more than current insurer.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Denise

DeniseCentral Queensland, QLD

  • 3 reviews

My dogs have been insured with Real for 8 years . Excellent service over this time

published

my only complaint is recently it has taken months to get my refund back, Maybe the vet is slow to submit them, A claim from October was paid in February

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Real Insurance
Customer RelationsReal Insurance

Hi Denise,
Thank you for providing us with your details. I understand that one of our team has reached out to discuss your concerns and will be looking into the feedback you have provided.
Kind regards,
Jessica

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Kathleen

KathleenMetropolitan Adelaide, SA

Fantastic Service!

published

Great value for money! We lodged a claim and it was so easy to claim and fast return for payments, overall a fantastic service and I'm so glad that we have real insurance

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Kathleen,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim and that we could efficiently finalise this for you.
Kind regards,
Jessica

Virginia

VirginiaSouth East Queensland, QLD

Highly recommended - easy to use and friendly service

published

I have just signed up for my fourth doggie insurance policy with Real Pet Insurance. Experience has demonstrated that the insurance is worth every cent in premiums to provide adequate care for my dogs often at short notice when the unexpected happens. Real Pet Insurance are very friendly and easy to deal with. They answer all of my questions clearly and the online claim facility is so easy to use. I am very happy with this service, and recommend it to people who are looking to insure their pets.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Virginia
Virginia

Going with RPI was the biggest mistake I ever made for my pet care!

published

Policy is of next to no value. Discussions leading up to me taking out the policy with RPI were total nonsense! They've not covered what I needed & what I was supposed to be covered for and I pay well in excess of $100 per month for one pet. Pet insurance (with this provider anyway) is totally not worth it - total scam!

Claim MadeYes
Claim Resolution Time3+ months
Claim DateSeptember 2018
Claim ApprovedNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Natasha,
I am sorry to hear about your experience. We would appreciate the opportunity to look into the service that you have received. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Kimberley W.

Kimberley W.Greater Melbourne (Inner), VIC

  • 2 reviews

Always a terrible service

published

Terrible communications between people I speak to, messed around so many times. If my dog was younger I’d change insurers but they started stuffing me around with claims 3 years ago when he was already getting too old to change. After being with them and paying a hefty premium for 7 years!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Christine

ChristineSydney Surrounds, NSW

I am very impressed with Real Pet Insurance very helpful and accommodating. Would recommend your organisation to anyone.

published

I lodged a claim for my dog Billy and real pet Insurance responded promptly. I have been with real pet insurance for the past 8 years and have never had a complaint. Staff have always been very helpful and polite. I love your organisation.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Christine
Christine

Thank you as I said how impressed I have been with your staff and their concern when dealing with them. Well Done.

emma6910

emma6910SYDNEY

  • 2 reviews

Terrible company, complete rip off.

published

I paid this company $90/month to insure my dog for about two years. During that time she had various minor incidents, as dogs do. They rejected all my claims but one very small claim for a eye ulcer. I realised that I am getting nothing from them at all. So I contacted them to try and cancel and they told me I am obligated to pay them till the end of the claim period. So because they gave me like $200 in a 2 year period (during which time I have paid them like $2000) I now have to pay them another $300 for the privilege of being allowed to cancel. I wonder how things like this can be legal.

Claim MadeYes
Claim Resolution Time2-4 weeks
1 comment
Real Insurance
Customer RelationsReal Insurance
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Easy and straightforward

published

Called to add my puppy to my pre existing plan, everything was explained well, information given well. Have been with Real insurance for years, always great with claims, never had an issue at all.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Caroline,
I’m glad to hear this was such a simple and informative experience for you and I appreciate you taking the time to share this with us.
Kind regards,
Alisa

Paulrussel

PaulrusselPeel, WA

it makes pt ownership a bit easier

published

each time my cats have had injuries the claims have been successfuly repaid in a reasonable time frame. Our oldest cat Mc cavity is now 10 years old an d we have had im covered from a kitten

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Paulrussel,
Thank you for taking the time to share your review, we really appreciate it. We are pleased to hear that we have been able to assist with your claim and provide you with peace of mind, knowing your cat is covered.
Kind regards,
Alisa

Jill

JillGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Excellent Service & staff.

published

I have been with Real Insurance for over 6 years now. I have never had an issue with payments. Always fast to respond. Staff are so obliging. I have a Toy poodle & German Shepard. Fantastic Support.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

great

published

I didn,t at first but I do now. I Have claimed twice and both times did the claim not take long.I have been with you for about 8 years now.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Edith,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your claims and assist in providing support for your pet, when needed.
Kind regards,
Jessica

Andrea

AndreaGreater Melbourne (Metropolitan), VIC

Sad time, compassionate and caring service

published

We recently lost our beautiful little furbaby after he was attacked by another dog who escaped his muzzle. 2 surgeries and we had to make the decision to put our boy to sleep. Our vet hospital put the claim into Real on our behalf. Within a very short period of time we were reimbursed 80% of all our costs, no questions, no fuss. I did have a couple of conversations with Real at which time they were compassionate and caring. Can't recommend them highly enough. We adopted Russo at 9 and insured his straight away but due to age he could only have limited cover.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Adam M.

Adam M.Sydney, NSW

  • 2 reviews

Garbage, doing everything possible to avoid claims! avoid!

published

Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateDecember 2019
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Pet Insurance

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Susan Webster

Susan WebsterSydney, NSW

Fantastic cover for my fur baby

published

So easy making a claim, my vet sends the claim through on line for me, only takes a few days to get payment into my account, would not be with out pet insurance for my dog, you just don't know what can happen,

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

2 dogs always perfect service

published

the policy is great for us. 5 to 6 days for the claim to be resolved.we have been with real insurance with 2 dogs for over 6 or 7 years. 1 of our dogs had extensive procedures done at the animal Hospital and died of cancer 4 days after the first visit cost well over $3600 they paid us 75% of this with in 24 hrs .

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Hira
Hira

Thank you

Fantastic Cover!

published

Claims process was simple and initiated by our vet. Process was handled efficiently by Real Pet Insurance and process banked in terms of arrangements! I was pleasantly surprised by the experience!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Anna

AnnaMetropolitan Adelaide, SA

Terrible experience. Had to lodge a complaint with the ombudsman due to non payment

published

The claim was lodged early December and have had to go through stress to even get a response. So disgusting ! Customer service were rude and I received 7 different responses to my request. Poor customer service

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Libby

LibbySouth East Queensland, QLD

Very happy

published

We are very happy with the policy, our vet puts in the claim for us and we get our refund back very quickly!! We have been with Real pet insurance for a few years now and will continue with this policy.....

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Libby,
What a wonderful review. I am delighted to hear the ease in which you find it to claim through your vet, and thrilled you receive your payment quickly. Thank you for your support and for sharing your experience.
Kind regards,
Sharon

Page 1 of 10

Questions & Answers

Kev

Kevasked

No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society

2 answers
Real Insurance
Benedict G.Real Insurance

Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.

Kev
Kev

Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?

Helen

Helenasked

please send me your email as I need to email a clients history to you.

1 answer
Real Insurance
Greenstone F.Real Insurance

Hi Helen, thanks for your enquiry. Please email real@petsure.com.au, thank you.

Gaz

Gazasked

Can a supervisor contact me,if you can?

1 answer
Real Insurance
Customer RelationsReal Insurance

Hi, Can you please private message me your policy details here: www.facebook.com/RSPCAPetInsurance and I can arrange for a Service Manager to contact you. Thank you

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