Great with my current pet so my new pet is now covered with Real as well. I have been with Real for 11 years and they have looked after me
Haven’t had a claim rejected yet
We have unfortunately had quite a few claims over the years with our dogs. We haven’t had a claim rejected yet and with giant breed dogs you cannot be without pet insurance. I am glad we have stuck with them. We have been with them for around 8 years we get our claims back usually within a month.
Very happy with the results.
As time has progressed, one of our pets has required more attention and we have found Real Pet Insurance of great value and support. This has included reimbursements for surgery and medications that would have put a severe strain on our budget at the time.
Great policy , great value and good time management on funds to be returned. We have been with Real before we collected our puppy 4 and a half years ago. Great focus on customer care.
One of our dogs passed away and we had to have our other dog checked out. The compassion shown towards us was lovely and the help was great. Helped make a sad process quick and easy.
Knowledgeable and helpful
Just set up insurance for our dog and the sales woman was very helpful. I had already done online comparisons but she pointed out the deductible which made me choose your company over the one I was originally going to go with.
Would never recommend Real Pet Insurance to anyone
When I joined Real Pet Insurance I specifically stated i wanted my German Shepherd to be covered for Pregnancy. 18 month later when i put in a claim i was told my pet is not nor was she ever covered for pregnancy, the customer service was absolutely terrible from them with no solution and no help and when i told them i wanted to cancel my policy, they simply answered yes we can do that today.
I pay for years, then you don't seem to want me to claim!!
I have paid a lot of money over a period of about 11 years, to insure my pet. I wanted to claim for the very first time ( an amount of about $160, not much!), and the process is frustrating, full of obstacles, and close to impossible to navigate. Not much help from your team, I was tempted to just give up, but persevered on principle.
Been with real for 11 years. Had to chase this claim three times. Very upsetting considering I had to have my little cat euthanised. Made a very sad time more difficult.
this policy is terrible value, doesn't cover for anxiety disorder which Realpet state is a behavioural problem - which it is NOT. I've been paying for 8 years and I will cancel as soon as I can - which is not until the end of my year. also can't cancel when I want to!! misleading.
First time pet insurer, won’t be the last time
Have previously heard negative reports regarding pet insurance, but we have only had a positive experience. Real Insurance have always kept informed and claims paid in full and on time
Not very professional
It took a month and a half after the claim , been with real for 3 years. Kept on asking for more information all the time . The people on the phone are rude
Frustrating and tiresome to deal with no common sense
Been insured since dog was born made first claim absolute nightmare to get paid even more painful to cancel your policy . Waste of money would not recommend. Policy now cancelled
Think you should cover more for pulling out animals teeth.
I was sending it to you by email. Now my My Vet sends it to you .it makes it easy when the vet sends it to you.would be better if the coverd animals teeth more sometimes animals has 2 or 3 teeth out
Perfect support and communication
Yes, I felt that real life pet insurance helped with my claim as soon as possible they were very easyto talk to. I have been with uses for 2 years thiono gncomi
Very happy with policy
Very happy with Oz who explain it thoroughly to me , easy set up and peace of mind for my girl and me. I am pleased I have good cover for her.
Fast and Efficient
Policy is good value and was easy to set up. I have loddged a number of claims, and the majority of them were paid. Claiming is very simple and now can be done throu the vet practice. I have been with this insurance for many years.
Easy to deal with, competitive rates. Staff always available to discuss any queries. Very informarive and a real person. Have had the pet insurance for approximately 5 years. Love it.
Would not choose any other insurance for my pet.
I have been with the company for over 2 years.
Great value, amazing customer service.
Lodging was easy and resolved quickly
Extremely understanding staff.
By far the best insurance I have had the pleasure if dealing with.
Just right for my pets
Good value claims do not take long once received. Once received you receive a text to confirm receipt. We have had our pets insured since pet insurance first came out.
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