PassportCard.com.au

Passport card was the best service l have had regarding travel insurance. I am 78 years old with a history of health issues. They were realistic, remarkably efficient and provided a quote quickly. I accepted the reasonable quote and as I will need to travel again l and so so glad l have established a relationship with them as l will always use them in future. Show details

I found this to be very helpful I didn't have to use it but was informed about what happened in Italy. Policy was value for money thankyou I have only used this once Show details

Passport card is intuitively easy to reach and to fill out an application form. Everything is self evident, everything is smooth. We have had several travel insurance policies issued - dead simple. We have had occasion to ask some questions and there is always somebody knowledgeable on hand. The company is really responsive. I am happy not to… Read more

have to comment on how the company responds to claims because we have never had a claim. Based on our personal experience we can but only imagine that we will be treated very fairly and sympathetically.

Just spoke with PassportCard Australia ahead of my upcoming trip, and I’m already impressed! The person I spoke to on the phone was absolutely lovely—super helpful and reassuring. The price and coverage is outstanding compared to other Travel… Read more

Insurance. I especially love the instant payout feature (fingers crossed I won’t need to use it ), but it’s great peace of mind knowing it’s there. Feeling confident and well-covered for my travels. Thanks PassportCard! ✈️

It is my first time to use Passportcard insurance. I highly recommend them for peace of mind during travel. I made no claims, my experience with staff in the process of setting up the travel insurance was marvellous. They were prompt, understanding… Read more

and caring. Best travel insurance company ever dealt with. Keep up the great work. Thank you for your service.

I am writing to share some positive feedback regarding the amazing service provided by your team while I was travelling in Bali earlier this month. Firstly, I would like to thank Sam for helping me choose a travel insurance plan that suited my travel requirements perfectly. During my trip, I experienced a medical situation, and both Bono and… Read more

Nino were incredibly quick to respond. They addressed all my concerns very clearly and made the entire process much less stressful. I had to pay for my hospital visit upfront, and the process of explaining how to load the money onto the Mastercard was extremely smooth and easy to follow. I truly appreciate all the help and support they provided.

Please pass on my thanks and appreciation to them, as well as to the rest of the team, who all deserve recognition for their excellent service. Thank you once again for making my travel experience more enjoyable. I will definitely be recommending your company to others in the future and hope to use your services again.

I cannot recommend passportcard enough. I bought their travel insurance with the adventure pack add on for my everest base camp trek. Unfortunately halfway through the trek I developed AMS which actually turned into HACE and I had to be emergency heli evacuated from the mountain. Passportcard were absolutely incredible from start to finish. They… Read more

were super responsive, totally on the ball, and everyone I spoke to on the phone during the process already knew the whole story so I didn't have to repeat myself. They were so fast at getting the heli company a guarantee of payment and when I was taken to the hospital they communicated with the doctors on my behalf and arranged payment of treatment, consultations, and even pre loaded my passportcard credit card for my follow up the next day so I wouldn't have to stress about being out of pocket. Not only are they the most professional insurance company ive ever dealt with, they are also the most compassionate. Everyone I spoke to was so understanding and kind and reassured me the whole time that everything would be ok and that they were taking care of it. They even called me the next day to check in and make sure i hadnt run into any issues at the hospital. Im 100% a loyal customer for life and honestly cannot recommend this company enough. It's so rare to feel like your insurance company actually cares about you and to be treated like a person rather than just a policy number.

Passport Card provided the best service we have ever experienced with travel insurance. We were visiting Israel when war broke out. Israel is a destination most insurers shied away from at the time because of unpredictable events in the local and surrounding areas. Passport Card did not abandon us. They arranged for our evacuation in a process… Read more

that felt too good to be true. With a group of Australians insured by Passport Card we were safely bussed to the Jordan border with staff members experienced in security who escorted us to the airport where we flew to Athens with two nights accommodation all covered by our policies. This is, without a doubt the most professional and friendly service we've ever experienced from an insurance company. They communicated regularly and clearly, providing welcome support in a very stressful and intense situation. We are most grateful for their impeccable service and attention to detail. We highly recommend Passport Card given our great experience and they will be our insurer of choice in future travels (which we do frequently).

Always great to deal with. Fortunately no claim this trip- all went smoothly but will continue to use this company for our travel insurance as they have been brilliant when an emergency happens. Show details

An excellent travel insurance company that provides cover even for high risk places at affordable prices. Their website easily enables you to get a quote for a comprehensive cover that suits your needs and budget. They will send you a physical card which acts as a debit card that you can use to cover emergencies when needed. This card can be added… Read more

to your wallet on your phone too. They provide great customer service and support over the phone and I’m impressed with the speed and ease of resolution.

Sadly, on my way back, my brand-new suitcase was mishandled and damaged by the airline. They ignored me and wouldn’t pay for it, even though it was obvious it wasn't fair wear and tear. I then contacted Passportcard and within 48 hours got confirmation that my claim was successful. After the email was sent, I also received a phone call to make sure I saw the email. Wonderful service! I will definitely use them again. Show details

Looking to get cover and got to the medical assessment which required a phone call. Received a call, answered questions about my mild asthma and was told he would ring back. 2 days later no call so got cover through another provider. Show details

An internal email was accidentally sent to me about my claim being denied. They made the correlation of fuel prices to the war so that they could refuse my claim. Could not be more disappointed Show details

Our first time insuring with Passport as we don’t change providers of anyone we deal with with anything in our lives unless there is good reason. We have used the last travel insurance company for over 15 years if not more. I have to say, we are extremely pleased and have found the whole process very smooth. We both have Pre-existing medical… Read more

conditions and have been treated with the utmost respect and felt to feel welcomed. We would have no hesitation in recommending Passport for their travel insurance company.

This is our 1st time using Passportcard and did so because of the simplicity if help was needed and no out of pocket cost to us as well as my husbands pre exiting medical needing cover. (Heart). Passportcard asked questions and evaluated the situation and accepted his condition. The process was very easy We did not need to use it this trip so that was a bonus but if needed the process is easy enough. Show details

Got a quote very quickly, following a short but detailed telephone interview. Our plans have had to change somewhat, but I'm confident any required updates will be quick (once we get the new information needed). Their PDS held no surprises. However, they do not do multi-trip cover. As yet, we have not finalised any contract. We've yet to travel. Show details

Passport card efficiently dealt with a medical issue experienced by my husband by topping up the passport card with cash to pay for the necessary medical service and medication. Show details

This is my first experience with PassportCard and I am extremely impressed. My initial enquiries were addressed by a friendly staff member who provided details on accessing and completing the assessment form. The chat line on the PassportCard website was also useful and my queries were addressed by a very helpful online assistant. The Policy is… Read more

readily accessible and easy to understand, and I’m looking forward to using the very professional services of PassportCard for our international travel insurance. I am particularly impressed by the attention to the needs of senior travellers! PR

Unfortunately I actually had to use my card when I was away and I called Passport Card on 4 different occasions. They answer the phone promptly. This staff were incredibly friendly and helpful. I only have wonderful positive things to say about them. Show details

I cannot recommend PassportCard highly enough. During a recent trek to Everest Base Camp, I faced a medical emergency and required an urgent medical evacuation. In a high-altitude, high-stress situation where every minute counted, PassportCard was absolute gold. From the moment the emergency was flagged, the response was swift, highly… Read more

coordinated, and completely seamless. What truly sets them apart, however, is their human element. Jemma and the entire team provided a deeply personable, empathetic, and calming approach that gave me immense peace of mind when I needed it most. Knowing they were actively managing the evacuation allowed me to focus entirely on my health.

If you are planning an adventure or high-risk travel, look no further. PassportCard doesn't just provide insurance; they provide a world-class lifeline. Thank you, Jemma, and the whole team, for getting me safely off the mountain.

I had a great experience with passportcard claim after my luggage was lost during my trip. The process was straightforward, and the customer service team was very helpful and responsive when i had messages them on WhatsApp . I was especially impressed that they immediately provided a $300 top-up payment to help cover essential items while waiting… Read more

for the claim process. Fast support during a stressful situation made a huge difference. Very grateful for the quick assistance and would definitely recommend them.

Gemma was awesome to deal with very helpful and knowledgeable made the process very smooth. She helped me in regards to add my wallet. Thank you Gemma for your help. Show details