91 reviews · Statistics

82% · 7513 · 14%

Claim Resolution Time
  • <1 week (13)
  • 1-2 weeks (17)
  • 2-4 weeks (3)
  • 1-2 months (6)
  • 3+ months (1)
Claim ApprovedYes (37) · No (6)
Value for Money
4.1 (71)
4.2 (72)
Customer Service
4.2 (74)

Formerly trading as TravelCard.com.au.

See the Best Travel Insurance in 2024 as rated by Australians on ProductReview.com.au.


91 reviews
Michelle Korszok
Michelle KorszokVICGreater Melbourne (Outer), VIC2 posts

Passport card is easy and affordable

Luckily we did not need to use our Passport card, however the application and purchase experience was smooth and easy. As older people the price was affordable, even with pre existing conditions. This was our first but not our last time using Passport card. Show details

Very positive experience

All communication was positive and timely . The claim was fully settled within the time frame proposed Show details ·  1
Value for Money
Customer Service

Travel Ins

Was easy to book online. Very efficient it was as well. This was our first time and will use it again. Show details ·  1
Anita G.
Anita G.WAPeel, WA2 posts

Our Pacific Trip

Did not have to use it. But it seems good Show details ·  1
Karen G.
Karen G.QLDSouth East Queensland, QLD

Very handy card

It was great to have and know that I am covered whilst I am on holiday. Show details
PearcyQLDSouth East Queensland, QLD

Very professional

Very helpful phone representative, the only organisation to contact us about the earthquake in Japan Show details ·  1
KremboNSWSydney, NSW2 posts
Value for Money
Customer Service
Moran B.
Moran B.

The best travel insurance in the market. I wouldn’t travel anywhere without it!

PassportCard travel insurance has been a game-changer for me! One standout feature is their commitment to loading the PassportCard with necessary funds in case of emergencies. This unique approach gives me peace of mind, knowing that I'm covered for unforeseen expenses while traveling. Their efficient and reliable service makes them my go-to choice for travel insurance every time. Show details

Excellent service and very convenient

Was in the USA and daughter was unwell and had to see a doctor in emergency hospital. The doctors consaltation fees were quite expensive. I called Passportcard and whilst i was still on the phone in real time the funds were loaded onto the card, Unfortunately the hospital facility did not have a card machine with number pad. I ended up paying with my own funds and was able to withdrawl the cost from an ATM using the Passportcard. Very satisfied with the service and ease of the process.
Thank you Passportcard Show details
Christo J.
Christo J.

Quick, clean, and easy to understand

This was my first time using this service. The process was quick and painless and I was given clear and simple instructions to follow in case of a claim. Show details
Elvis Pereira
Elvis PereiraVICGreater Melbourne (Inner), VIC2 posts


I’ve had the pleasure not to have made a claim thanks but the service I got from your people was very impressive Show details ·  1
IanSAMetropolitan Adelaide, SA2 posts

Great cover at affordable prices

Great cover at affordable prices that fit our needs. Thanks Show details ·  1
MichelleVICSouthwest, VIC

Refund for cancelled policy

Passport Card agreed to full refund of premium given the clients circumstances
Client advised Passport Card was a pleasure to deal with and extremely happy with the outcome Show details ·  1
SharynTASHobart, TAS


I was so happy to find this company. Affordable and so easy to deal with and covered my pre-existing medical condition that many other companies would not. Show details ·  1
Bob D.
Bob D.

I like it because it is simple

Good value and the gentleman I dealt with was very helpful and friendly. Show details ·  1
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Questions & Answers


Hello ,
Im trying to book a quote with you guys but Zimbabwe wont come up when trying to add ? Can someone please help ?

Tim T.
Tim T.

Give a quote


Now we have a pandemic announced We basically have no travel insurance! Do we get a refund on our premium paid, since you are not going to be covering us

PassportCard.com.au   DM   

Hi Floss, Please contact us on 1300 123 413 and we will be happy to help you with cancelling your policy for a refund.



I’m enquiring about Level 4 travel ban. Are we entitled to a refund on premium paid???

See all PassportCard.com.au questions


CategoryTravel Insurance
Maximum Age Covered 85 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death30,000
Pregnancy (max weeks) 26 weeks
Resumption of Journey Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income45,000
Permanent Disability30,000
Luggage & Personal Effects
Theft of Cash Up to $350
Delayed Luggage Up to $150
Credit Card Fraud5000
Travel Documents / Passport 5000
Personal Liability $5,000,000
Domestic Pet Care Not Included
Special Activities Packages
Adventure Included
Snow / SkiIncluded
ManualDownload manual and manual 2
Visit official website

Contact info for PassportCard.com.au

  • ABN: 76621476220

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