PassportCard.com.au

Very competitive travel insurance premiums. But I like having the security of a physical card and being able to pay for claimable costs, medical or otherwise, immediately without using my own funds. Show details

Very easy process, luckily we didn’t need to use it. Definetly use again. It’s great as they pay you instantly if you need to use it so your not using your own money. Show details

I didn't need to use but found their communication excellent and the fact, I can keep the card and simply advise of travel, pay the applicable amount am good to go, is very good. Show details

I have one policy already with Passport Card and wanted quotes for 2 more for travel next year. So far, all policies have been very well priced, better than the company I used to buy cover from The people on the phone are great Show details

The only travel insurance company that pays out if in an accident know one offers that assurance Show details

Initial dealings with staff and type of insurance required was good with upcoming trip hope I do not need to use the passport card but a good backup insurance to have Show details

Exceptional Service, Professionalism and Genuine Care Our experience with PassportCard Travel Insurance was nothing short of exceptional. From the moment our luggage was lost overseas and we subsequently faced an unexpected medical emergency, PassportCard was there to support us every step of the way. What stood out most was not only how… Read more

professionally and efficiently everything was handled, but also the genuine compassion and care shown to us during what could have been a very stressful experience.

Throughout the entire process, communication was clear, assistance was readily available, and our claim was managed with professionalism, understanding and respect. From the initial emergency through to the final settlement of our claim, we always felt that we were being looked after by people who genuinely cared about our wellbeing.

Travel insurance is something you hope you never need to use — but when you do, having a company that stands beside you makes all the difference. PassportCard delivered exactly that.

I highly recommend PassportCard Travel Insurance. They are an absolute benchmark for customer service, professionalism and genuine customer care — not only in Australia, but anywhere in the world. Thank you, PassportCard, for being there when we needed you most. ⭐⭐⭐⭐⭐

Ive used passportcard twice in past year. In our last travel, wife had toothache and we attended dentist is England on emergency appointment. We called passportcard before going to appointment and reassured to keep documents and send back to submit claim. Since submitting claim of 250 GBP, ive never come across such a dishonest company. They have… Read more

done everything possible to avoid paying out. I have submitted complaint and was promised reply back with outcome within 5 days to maximum 10 days. No surprise never got back to me, so ive called up to complain. To my surprise we get email requesting dental report from our dentist in australia to confirm if any previous history of any treatment on tooth in question. I called up to ask if the would pay cost for dental report, to which I got a lot of jargon. I pushed for answer and finally said would pay fee for dental report from australian dentist. For clarity wife never had any fillings or tooth ache and only ever had cm check ups with polish and clean. This company is the worst ive had to deal with and personally I would avoid like the plague. They are worst than criminals in avoiding to pay genuine claims.

We attended a meeting to discuss challenges of travelling following a transplant. One presenter PassportCard provided information related to this obtaining realistic coverage at an affordable price. We chose PassportCard for our Peru holiday and when my husband experienced a throat infection (is a serious situation when at altitude and… Read more

immunosuppressed) PassportCard were amazing. I was able to speak to a representative on the phone immediately (10pm AEST) on the free 1800 number, we discussed possible treatment plans and available clinics with sufficient capability in transplant medicine in Cuzco and WhatsApp availability once I had additional information from the Peruvian clinicians which may needed to support additional funds. $500 credit was immediately added to the PassportCard (Mastercard) card we already had in our possession, along with a pin # and we departed to the hospital. On arrival the insurer information was received without complication by the health care provider and once the medical reviews were completed and prescriptions were dispensed all of this was paid for using the PassportCard before we left the clinic. As final payments were being discussed I reached out to the team via WhatsApp to confirm the admin plan proposed by the clinic and the PassportCard team responded immediately advising me to proceed. It really was such a relief to have the their support just a call away. We will definitely use PassportCard again for future travels and other couples on our tour were impressed and will review on our return home. Our transplant specialist is also impressed and has been recommending to his other patients. Great job PassportCard!

Fortunately I did not need to use my travel insurance for my 3 weeks holiday. However, I felt reassured that I had PassportCard insurance. They were the only company that offered me the cover for my pre-existing health condition which I was grateful for. A very professional company. Will definitely be using them again for my travels. Thanks PassportCard. Show details

I took out a policy with these they were very helpful and it was easy to take out a policy online too. I havent taken the trip im covered for yet but i like the idea of the card to pay for things youre covered for if the need arises Show details

Fortunately I was not needing travel insurance assistance during my 9 days in Samoa but I was grateful to be covered by PassportCard despite a number of pre-existing conditions. Show details

This policy was offered by my travel agent and came in email with a link to approve. Unfortunately the link didn’t work and there was a delay as I had to get the agent to create a new quote while they confirmed and approved on my behalf. The passportcard arrived only the day before I left. I would only recommend if you plan your journey in… Read more

advance and have time to receive your passportcard by mail before you travel. I did not have need to make any claims, so I cannot comment on that process.

Asked for quote to 2 countries China and Malaysia. First price was $142 acceptable. Logged in couple days later to process and said no Basic have to get Comprehensive for $493 Really. Back to starting but irritating you have to keep looking. So if they mistakenly give you a good deal dont dilly as they will try to rip you if you come back. Show details

Scam artists of the highest order. Provided a legitimate claim for travel disruption and was ensconced in a mire of semantics and appeals. Don't fall for the glossy ads and the appeal of having a card. These guys will take you for every penny and reward repeated loyal business with dismissal and contempt. Show details

Guys were really pleasant. Unfortunately i couldn't claim for my flights as I had forgot to add cancellations into my policy. I have a medical condition and have to have ongoing treatment and tests to find out the cause. He told ne to maybe still fill in claim form and see if there was anything they could do. Really appreciate the kindness Show details

Fortunately we didn't need to make a claim during our 23 day trip through several countries. However, obtaining a quote, setting up our travel insurance & having our Passport Card reactivated was a quick, straightforward process. Passport Card were able to provide the most reasonable premium, including cruise cover for two of us over 70yo Show details

Unfortunately I got injured the night before we were supposed to fly to Bali with flights and accommodation not refundable. I made a claim on line from hospital the day we were supposed to leave and received advice from PassportCard 9 nights later that it was approved and the full amount I had insurance for was paid into my account the next. A… Read more

very professional company who handled my claim expeditiously and kept me informed all the way. Couldn’t commend their service enough.

I have dealt with PassportCard twice in the past few months. My policy for November was cancelled in error instead of the March policy. The company acknowledged their mistake, apologised for their mistake and re-issued-the policy and on the same conditions as in terms of January or February when I took it out. They also refuned all the money owed Show details

I have found PassportCard travel insurance to be excellent. Easy to use, reasonable costs, quick, helpful service, reassuring. I travel overseas often and will continue to use PassportCard . I haven't claimed on travel insurance so can't review this. I recommend PassportCard. Show details

The easiest travel insurance that I have ever dealt with. Unfortunately I had to attend the emergency department whilst overseas so I rang for advice. The person I spoke to was very professional and calm. He then put some funds on the card and then sent me a pin for the card. I used the card to pay- no stress, no problems. I have since purchased a new policy for our next trip. Show details

Very easy to arrange the policy taking about 5 minutes via telephone. Friendly staff . The product offered everything I required and was the best value for money. Show details

My partner and I, both aged 56, took out travel insurance with PassportCard, choosing nil excess for extra peace of mind while travelling. We loved knowing that if we became unwell, we could access our insurance with a simple message. Fortunately, we didn’t need to use our cover at all, but it was reassuring to know the support was there if… Read more

needed.

Our entire travel group used PassportCard, and two members needed to use their cards. They found the process incredibly easy and straightforward.

We would definitely use PassportCard again and highly recommend them to anyone looking for convenient travel insurance and peace of mind while travelling! ✈️

We purchased our PassportCard travel insurance today and were very impressed with how easy and straightforward the application process was. The medical questions were clear, intuitive, and easy to understand, especially for travellers like us seniors who take regular prescription medication for ongoing maintenance. Unlike some other providers,… Read more

where you are left trying to interpret a lengthy and often confusing Product Disclosure Statement (PDS), PassportCard makes the process much clearer and less stressful.

We highly recommend PassportCard and look forward to using them for our future travels. Great experience from the start!