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Amber Electric

Amber Electric

 Verifiedamber.com.auABN: 98623603805
Amber Electric
3.7

1,610 reviews

Positive vs Negative
68%32%
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Rates and Fees
3.6

 AI reviews summary 

1,610 reviews
5  Our F.  · These guys know how it’s done. Awesome. I’m far more than happy.
5  Jason W  · Amber have been very helpful in the set-up process, looking forward to the result
5  Selar R.  · Claudia provided excellent timely support onboarding me to smartshift by escalating
5  Peter  · I am very happy with the service I received , nothing was a problem for them even though the problem was mine it was well sorted.
4  Domenico  · Helped out to receive government rebate Was quick and efficient thanks
5  Leeton  · I have only been with Amber a short time and have found their support very good. They have responded rapidly to my enquiries. The Team Amber!
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Homa
Homa South Australia
   Verified

I recently joined Amber and initially had some difficulty completing my registration for the SmartShift program. However, the support I received from the Amber team made the whole process much easier. A special thank you to Ben Jones from the Electric team and Finlay, who were both incredibly helpful, responsive and patient with all my questions.… Read more

They followed up promptly and supported me throughout the onboarding process until everything was successfully finalised. I really appreciate the excellent customer service and the time they took to help me. Thank you again, Ben and Finlay — it was a pleasure dealing with you both!

Mike
Mike 9 posts
 

Only 3 weeks in using Amber and my Neovolt/Fronius System. Still fine tuning but so far very impressed with their App and general comunication and would recommend anybody seeing if it suits their situation. If anybody has found the best setting for a Neovolt System I'd love top see. Not looking to make money, just hate having to pay bills! Show details

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Geoff B
Geoff B NSW 3 posts
 

Amber is the only retailer (with the possible exception of Localvolt) which does not make huge markups on network fees and does not arbitrage import and export electricity costs to their advantage thereby robbing the customer of the lion's share of the profit for feed in tariffs. New Amber customers should be aware of and avoid the deadly "high… Read more

demand" periods that the distributor charges as Amber passes that cost on (with no markup). With Amber it is possible to bypass the strangle hold that the gentailers (who generate electricity at around $0.07/kWh and sell at around $0.46 c/kWh) have on residential electricity prices.

Reviews with attachments

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Robert A.
Robert A.
 

I have been with Amber for 12mths and am very happy with this service. My bills are always negative with friendly customer service. The screenshot is from January this year where I sold 10kw for a return over $50. If you have solar panels and spare battery capacity I highly recommend The Amber team. Show details

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Leon
Leon SA
   Verified

How can we not support the use of renewables and sustainability in the utility market. Still more to be done I’m sure and love the app. Helps our family use power when it’s renewable and cheaper! Show details

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Brent W.
Brent W. NSW
 

I recently connected up with Amber Electricity and overall the experience has been really positive. Getting set up was quite straightforward. The key is just to actually read the instructions in the email they send through, and if you follow those step by step the connection process is smooth with no real issues. For context, I’m running a 48kWh… Read more

battery system (FoxESS CQ6) paired with a H3-10.0 smart inverter, along with 11.9kWh of solar on the roof using a Sungrow SG10.0RT inverter. The inverters are coupled, and everything has integrated without any complications.

What I really like is the level of control you still have as the battery owner. You’re not locked out of anything, you can still manage how your battery is used, while also having their SmartShift technology working in the background. SmartShift optimises things on your behalf, including when to sell energy back to the grid, which helps maximise returns without needing to constantly monitor it.

Financially, it’s already been a noticeable improvement. In just 16 days I’ve built up $16.44 in credit. For comparison, over that same sort of period previously I would have been sitting around -$18. So it’s effectively been a $30+ swing in the right direction, which is a pretty remarkable turnaround.

Also worth noting there has been absolutely no disruption to my energy supply at all since connecting. Everything has run seamlessly, no issues, no outages, no complaints in that regard whatsoever.

From what I’ve seen, some of the more negative reviews seem to come down to setup or troubleshooting complexity in certain situations, and at times response times can be slower due to the high volume of battery uptake and support demand. In my view, it’s best to work through the setup carefully using the provided instructions first, and only reach out to Amber support if you’ve exhausted those steps and then wait for their response when they’re able to get back to you.

If anyone is considering joining, they’re welcome to use my referral code:

9LD7CPAD

It gives $10 off per month for the first 12 months, and I also get the same benefit when someone signs up.

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JohnD
JohnD Victoria 2 posts
 

About 8 years ago before I had even heard of Amber I was getting huge gas bills especially in the winter, I only had gas heating, so I decided to go all electric and fitted 20 soler panels, solar hot water heater, 2 panels & (electric boosted), then a solar battery & Rev cycle Heat & Air conditioning. I changed to Amber about 3 months ago & the bills have been noticeably smaller than comparison periods in the past 4 years. SO FAR SO GOOD Show details ·  1

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Phil
Phil NSW
 

We joined about 3 months age. Bills have come down even though we already had reasonable bitts because we have solar and a battery. Their communication is text based. I would like them to have phone support. Show details ·  1

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Divaker S.
Divaker S. NSW
   Verified

So far from the Installation in Jan26 the results are encoraging with Credit right through the usage, mainly using more solar and Battery power, minimising grid usage Show details

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David M
David M
   Verified

We’ve not had to pay a power bill for over a year now and are currently in credit by over $500!! Thanks Amber! Before joining Amber, we’d bounced between different power companies trying to get a good deal. In each case, these other power companies would increase their charges and decrease the solar export rate to the point where our power bill’s… Read more

would become painfully expensive - despite all our efforts to maximise usage of our home solar system and lessen the burden we placed on the grid. It was like living in a real life shell game, where the stakes were ever increasing and the house constantly changed the rules. Now with the Amber app, I can monitor our usage throughout the day and know from moment to moment how our imports and exports are valued, and change our usage based on real time, data driven information. This transparency is what sets Amber above all the rest.

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growself.team
growself.team 2 posts
   Verified

Awesome platform and direct integration with my Sigenergy system. Only catch is if there is adequate price spikes that work in your favour to cover fees. For me in NSW, it has been great with $2k credits in 9 months instead of a $4,500 power bill. And that's charging 2 EV's as well. The Tesla integration also works well to charge from solar or… Read more

opportunistically at low prices. A little delay in initial setup, but support team have been good to deal with.

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Mike S.
Mike S. QLD 3 posts
   Verified

Exceptional transfer experience, 2 days, absolutely transparent. Access to all the cost and usage data not available elsewhere, saved me almost 40% on my first bill. Never looking back... Show details

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Gregg
Gregg NSW 16 posts
 

We charge our EV mostly at home with a range of 400+ks and charge with our DC 25kwh direct from battery plus solar or grid when necessary. We are saving more from charging our EV Mini Countrywoman at home than savings on our home electricity. Compared to our other car. We have done 8,500 kilometers in 6 months, about once a week 300+ ks to Sydney… Read more ·  2

and back, charged from home, solar and battery. We have only topped up when our trips change and use extra power. We average 15.5 kw per 100ks. Costs zero from home, off peak home $1.50/100ks, public 30kw/hr about $4.60/100ks, fast charge 150kw/hour approx $12.40/100ks. So a larger battery and or charging at home during the night or middle of the day with Amber Electric saves heaps. We have only spent a total of $250 on public charging and only to top up minimum to get home. Thankyou Amber Electric and Locky at Coastal Spark who installed our solar and battery ideal for EV charging.

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Dev
Dev NSW
   Verified

I have 8kwh solar and 28kwh battery. My power bills for the last 2 years have been ~$2700 in credit, as in I get money rather than have to pay. I dont need to be super fiddly with the settings, although I do keep an eye on it atleast once a day. But Amber app will automate my power optimisation in case I forget. Show details

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Barry C.
Barry C. QLD 2 posts
 

I would highly recommend this as an energy solution if you have a battery and solar panels. We have a 6kw solar system and a 14kw Elektrobank 14 battery system. Our bill has been less than $5 each month during a variety of weather conditions. Show details

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Michael
Michael NSW
 

At the moment I am saving lots in dollars and helping the environment with my plan with Amber. Which makes sense in two areas I am interested in. Plain and simple - coupled with a reliable product. The setup was fairly painless, the NSW subsidy application was a bit cumbersome, but happened. My power generation has not been disrupted which is also assuring. regards Show details ·  1

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Andrew F.
Andrew F. ACT
   Verified

Using Amber Electric is amazing! I’ve had solar panels for a few years and had only been getting 5 c/kwh feed in tariff. After installing a battery it’s a whole different ball game! I can now more effectively decide how I will use my home solar generating capacity! Save it in the battery and use it when live prices are low or let it go to market… Read more

when the price is good! It’s so good to see a credit on my bill instead of the amount to pay! Changing my provider to Amber was easy and the app is simple to use. I’m also now able to more closely monitor my household power use and it’s exciting to see a predicted price spike and then the amount earned afterwards! If you’ve got a battery and you’ve been thinking about switching to Amber, do it now, you won’t regret it.

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Ralph S.
Ralph S. NSW 4 posts
   Verified

I have been with Amber now for over 12 months. If you are thinking of getting batteries or have batteries with a different provider then this review may help you decide to go with Amber. I have batteries fitted at a property in Budgewoi NSW). My system is made up of 16 X 440W Panels and 2 X Tesla Powerwall 3 batteries. The cost of the system was… Read more

~$35k however, I am confident that with the price of electricy consistently increasing, I won't ever regret investing in Solar Generation and Battery Storage, and in signing up with Amber Electricity. POSITIVES: I can easily control when I charge my batteries and when I discharge excess stored power to the grid. Since upgrading my Solar System I have never had an Electricity Bill where I am not in credit overall. My current credit with Amber is $121.17. I'm also expecting another negative for this month (March 2026). The Big Positive with Amber is the access to whole sale price of electricity with the average price I have paid for the last 12 months of 15.7c/kWh. Check your latest bill, without access to the wholesale price of electricity, you'll be getting charged ~40c/kWh.

THE 'NOT SO GOOD': 99% of activity on the Amber App for my Battery Charging and Discharging is done manually by me. I have been able to get into the habit of discharging power to the grid after 6:30pm when the sun has been shining. It takes about 5 minutes to do this and under normal conditions can provide $1 - $3 per day of income each day I discharge to the grid. This doesn't sound like a lot, but over a month it helps to offset the electricity supply charge and the Amber subscription cpost, particularly between late Spring and Early Autumn (When the days are warmest).

The NEGATIVE; The one charge on my electricity bills which I never fully understood, was the 'NETWORK DEMAND CHARGE'. In the past, this has had a devastating impact on the bill for the month. This charge and the impact it can have on my bill was never fully explained to me. In September 2025 the Network Demand Charge on my bill was ~$150. This resulted in all of the savings I had made over the month being wiped from my account. I am not the best person to explain this charge but it relates to the Maximum Power Demand you place on the grid when you are importing power from the grid. There could be any number of reasons why you may need to import from the grid when you have batteriess installed but if you understand the impact it can have on your bill, then you can make decisions on your usage and discharge behaviour to ensure this cost is minimised.

EXAMPLE: In September 2025, my 'NETWORK DEMAND CHARGE' was $150, this was based on the fact that I imported at a rate of 12.53kW for 'a short period' and was charged at the rate of $11.9333/kW for that period. On this occasion, I was charging my batteries from the grid while my hot water service was also using power. I imported 545kWh for that month but I was charged on the PEAK DEMAND amount for that month. Now I'm aware of the impact this has on my bill, I have changed my behaviour so that I do not import power from the grid AT ALL, if I can avoid it. This does reduce my potential earnings for the month however, my latest NETWORK DEMAND CHARGE for February was only $22.74 for a maximum peak demand of 2.11kW. On this occasion, the power import from the grid occurred during an evening when the batteries were exhausted and I needed to import power to supply the fridge, TV and other small appliances. My excess energy that was discharged into the grid for that same month earned me $88.37. A much better outcome.

OVERALL EXPERIENCE: It has taken me quite some time to understand how best to manage my Solar Battery Charging and Discharging pattern but coupled with this, being able to manage our household power consumption has made my overall experience rewarding. My electricty bills, prior to installing Solar Panels and Batteries were between $600 - $800 per quarter ($2800 per year). I Know.... It looks like the payback period for the system will be more than 10 years but that's if electricty prices don't go up. My ongoing reward comes from being confident that, for the forseeable future, I may never get another electricity bill. I'm no expert, and these are my own words, based on my own experience. I hope this helps you make your decision to get a Solar Panel Battery system installed and sign up with Amber. P.S. I wasn't able to upload photos because Google limits my upload options.

Latest follow-ups

Gayle L.
Gayle L. 2 posts
 

Thanks – My last provider was very expensive I'm a pensioner each month I couldn't live.Thanks Show details ·  1

 Follow-up  · Time goes too quickly,my daughter in law found Luma Electric for me about,2 years ago now if I had a complaint I would not be a costumer with them still.They are affordable and I'm on an Aged Care Pension.

Bob S
Bob S 7 posts
 

Always responsive and have a great idea, supplemented by what is effectively a hedge against extreme price spikes. Usually gives savings over maajor retailers. Show details

 Follow-up  · Outages? I live in a fully developed urban area, so I don't see many. My battery has an external outlet, so on the very rare occasions of an extended outage I can keep my fridge going. I don't use apps much. I am 82 after all. Prices are competitive, with the Victorian government comparison site always finding Amber the cheapest.

Rob H.
Rob H. SA 4 posts
 

Control over those rip-off power companies – Since joining Amber, we have approximately halved our power costs. I find myself consulting the app regularly and have a great understanding of how we use the power in my household. Only wish is the Amber could deliver control over my solar and… Read more ·  2

battery systems. As to date they don’t look after Goodwe inverters. The setup to Amber was very efficient and painless. I would highly recommend Johnny Amber if you have both solar and battery system installed at your property.

 Follow-up  · I wish that I had some control over solar export but there is nothing to date for this. This is still the cheapest power company out there so still saving.

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Positive reviews

Sue D
Sue D NSW 2 posts
 

Amber provides excellent service. The communication about market prices, price rises or decreases (yes that happens!) is clear and regular without being too much. Highly recommended ⭐️ ⭐️⭐️⭐️⭐️ Show details

Marty B.
Marty B. 2 posts
 

Amber is by far the best energy retailer in Australia. With Amber I have complete control of my battery and I have the lowest cost, highest profits available in the Australian market. No other retailer comes close! Show details

Brian M.
Brian M.
 

Outstanding results every month . Cant believe my eyes there was even 1 day you guys were given power away for free . Now that’s gotta be worth a royal stamp of approval . Just keep up the fantastic work god bless. Show details

Negative reviews

Fred
Fred NSW 2 posts
 

This company is dishonest. When i received their offer it stated that other than electricity usage the only other monthly charges were a flat $25 per month so thought i should save some money. Nope no money saved, total waster of time. Received my first bill and they also charge a hefty daily access charge well above my previous provider, yet they… Read more

state they only charge market rates, what garbage, if my previous provider can offer much lower daily access rates then clearly the market rate is even lower than that revealing Amber are ripping customers off. What makes it worse is Amber has no humans to speak with, only [Content Removed] AI bot chat. Very unhappy and will revert back to my previous provider.

Roses
Roses SA 2 posts
 

They don't make it clear that if you don't have solar or a battery you will be ripped off, I was charged my regular usage over about 2.5 months within 16 days with them and it never got better. Show details

rupotty
rupotty NSW 74 posts
 

App seems to be good and once signed up for a month more collated usage info but customer service is hit or miss some inquires not answers at all unsure if will stay longer Show details

Recent reviews

gillrock
gillrock 13 posts
 

Nisa from Amber Electric has been a fabulous support to us as we navigated the process of decoupling from Smartshift, commencing with AGL and then changing back to Amber, all within a few days. I’m hoping Nisa receives all of the recognition they deserve for their truly fabulous (and patient) customer service. Thank you!! Show details

Karen P.
Karen P. 3 posts
 

Been with Amber a couple of years now and recently have had solar and a battery installed. Amber were great with the change and answered all my questions quickly and politely. Our battery is not supported on their smart shift technology yet but we agreed to sign up to the beta testing. The process was easy and they kept me informed throughout.… Read more

However recently it hasn’t really been working to what we want so I contacted Amber - they tried to sort it out but it was more to do with our battery so I asked to come off the smart shift. Within a day they had removed me from the testing and informed me of the change. I have always found the support really helpful and would recommend Amber to anyone.

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