Amber Electric

Amber Electric

 Verified
3.6

190 reviews · Statistics

PositivevsNegative
62% · 11863 · 33%
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3.8 (157)
Customer Service
3.6 (155)
Rates and Fees
3.7 (142)
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Reviews

190 reviews
Jatich
JatichNSWNorthern Region, NSW3 posts
 

A breath of fresh air!

Just amazing, from onboarding to affordable bills. I love that I can check when power prices are high or low on the app. Will be recommending Amber to everyone, thanks :-) Show details
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Tania O.
Tania O.
 

Hmmm rather not comment

Although Amber has an incredible vision which a top fan of the concept the CEO will need to establish the administration side of business and have customers service officers to speak too when tribal issues happen via online communication platforms.

Otherwise I am a happy customer who has had a few issues with website . However I am sure in time these glitches will be rectified.
Tania Ognenova Saturday 24 February 2024. Show details

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Nat W
Nat W
 

Zero customer service and incredibly expensive

We switch to Amber for 14 days and our electricity bill was $290! There was no support from any customer service, no call back or emails.

When we quickly changed providers and cancelled our account. Only then did we received an Email from Amber with cautionary notes to watch out for other providers!

Would absolutely avoid engaging in their services. Promises of being a competitive supplier were not supported and our family were left with no explanations or follow up.

Overall a very disappointing and expensive experience. Show details

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Michael W
Michael WNSWSydney, NSW
 

If something goes wrong, don't expect to be able to contact customer service for weeks

Simply can't get through to customer service. Been waiting almost 3 weeks for a reply to an email (and I have followed up a number of times). They just have an automated message saying they are onboarding a lot of customers at the moment so responses may take longer. I get the feeling they roll out the red carpet for new customers but once you have signed up, you have to fend for yourself. If nothing goes wrong the service works well however. Show details
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Colin M.
Colin M.NSWSydney, NSW2 posts
 

Very happy customer

We moved over to Amber with solar and it is saving us a lot as we can see the wholesale prices and adjust when to use power hungery devices like ironing, using the washer and so on.
Then each day we can login and see our power useage it's an awesome way to reduce your power bill.
I have received great support and cannot fault the advice and response I have received. I do know they are busy as our meter installer told me 'they are doing a lot of installs for Amber" They have always replied to all my messages even though sometimes take a bit longer due to them being busy. Show details
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Reuben
ReubenVICCentral Highlands and Goldfields, VIC8 posts
 

Good pricing, rapid growth causes teething problems in customer service, but satisfied nevertheless

Connection was fine, pricing is good ($70/month for 1 person), customer service is in catch up due to rapid growth I suspect - but I did get a reply email in 2 days, after a warning that it might take 8 days, so they are onto it. And the email fixed the issue, so maybe give them some time to get things right, because the idea is good. Show details
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Noel F
Noel FNSWIllawarra, NSW
 

Amber is helping the rise of renewable energy!

Amber business model is increasing the % of renewables in the grid. You get financially rewarded for load shifting to the middle of the day when the % of renewables is at its highest! Very impressed. I run my EV for almost nothing by charging mostly in the middle of the day! Show details
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Trevor
Trevor3 posts
 

Great prices and service

Best supplier to date very happy with service and prices Show details
Gopher
GopherVICGreater Melbourne (Inner), VIC
 

Concerned

concerned over the price rise when it was 37 degrees went up to $19.96 per kw Show details
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Glen G.
Glen G.
  Verified
Justin L.
Justin L.3 posts
 
Phil
Phil2 posts
 

14 Days and no response

It has been 14 days since I emailed Amber, and I have just received a couple of automated emails stating I will be contacted shortly. Definitely not the type of customer service I would expect as a new customer. Show details
Ian.
Ian.2 posts
  Verified

I believe this is the way control your power expenses!

I was with one of the larger electricity providers on a fixed c/kw rate, but had heard about Amber and was looking at how they may be able to help me, then when I purchased an electric car, the decision was easy, and the change over process was quick and simple! I haven’t got solar yet, but by monitoring the wholesale price of electricity during the day, via the app, I can charge the car and use any other high consumption units at a fraction of the cost, and when my bill comes in it is about the same $ as with the ‘big’ provider, where I was consuming an average of 10kw/day, but now my average consumption has increased to 14/15kw/day, mainly due to charging my new car.
I highly recommend Amber to anyone who wants to save money! Show details ·  2
Tasso P.
Tasso P.3 posts
 

Horrible service

Don’t bother.
Huge spike in prices throughout the day. Also app not accurate with charging. I had a billing period end and the start of the next month the app already showed $400!!! Tried contacting them about this and got no response. I also got solar installed and overnight my usage charges went up 30%!
Crappy service, crappy prices do not use!! Show details
Amber Electric
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Matt B
Matt BNSWSydney, NSW2 posts
  Verified

Questions & Answers

Grant St Quentin
Grant St Quentin

We have battery and solar and are connected to Amber, can we stop our solar from exporting to the grid remotely?
Thanks

Grant

Janelle
Janelle

Is bpay the only account payment option available? I have a payment due however I refuse to use BPAY or any other online type of financial transaction. Can I possibly make cash payments at a post office or perhaps the commonwealth bank, as I am aware you are affiliated with the CBA?

Harjot D.
Harjot D.

Why would you advertise Feed in tarrif of 25 cents and only offer 4 cents. Huge difference. I was interested but your marketing seems very misleading.

Luke
Luke  

For me the feed in tariff has been -1 to -5 cents from 0900-1500 for over two months. Cancel asap

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CategoryEnergy Providers
Services ProvidedElectricity
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