Five star service
Moved into an Arc Energy embedded building and so far I'm VERY happy with the service. Great customer service - phone answered instantly and all questions answered. Good discounts offered without the need for negotiating!
Great Australian customer service
Great local customer service. Thank you Jason for your time on the phone today! Went above and beyond to walk me through all the steps and processes of living in an embedded network apartment. Thanks for all the information.
Smooth & Easy
It's been smooth and easy for the last 3 years. I appreciate having lowest rates offered to me as opposed to other companies that expect you to beg. Thank you.
Dedicated team :)
Reliable energy and customer service. I had one slight issue with my power supply and the customer service team assured me it was an external issue that was to be prioritised. It was prioritised and resolved within the hour. Dedicated team !
Suprised my friends!
I had no idea how good i had it until i compared my energy bill to my friends bills; who are with origin and OC. I felt obliged to post a good review to thank Arc Energy Group for helping reduce the stress of bills without us having to ask for a discount!
Connected Promptly & Professionally
Arc Energy group connected us in a prompt manner. The process was easy and the offer and conditions were clearly explained from the start. Any and all questions were answered by the knowledgable call centre.
Bumped into one of the Arc Energy engineers in my building, i had a few questions which he answered willingly. Was good to see an embedded network hiring actual professional engineers as opposed to sales people.
Better than my previous provider
My previous apartment was managed by Origin, I moved 8 months ago and am now with Arc Energy Group. It was the best change i ever did. Compared, my bills are much lower.
A company that cares
Extremely satisfied with the customer service. Spoke to a kind man who truly exceeded any call centre customer service that I've dealt with. It's very evident that this company cares and values their business.
By far the most affordable
Been with them for a few years now and never had a problem.
I usually don't post reviews but the other evening after a conversation with a relative, we both spent hours going through all the companies rates and found my bills with Arc Energy Group were by far the cheapest. So i thought it was worth the mention! Thanks Arc for providing a professional and honest service.
Arc Energy Group has competitive pricing. Overall i think they are a Great company, I have had no issues, no power issues. Always Quick and friendly to assist any queries.
Compared my bill to my friends bill and was shocked as to the money I was saving. The rates are better than the largest supplier in Sydney and i've had reliable power since day one.
Wow what a breeze
The whole process of connecting power, hot water and NBN was a breeze with the amazing ARC Energy team. Their rates were fantastic and customer service was excellent. I would definitely use ARC Energy again and highly recommend them.
Low rates, reliable power and the respectful staff. It's good to see such a large company doing it right from all angles in this day and age. Can't fault them.
My first experience in building with a managed network. I guess I had the wrong impression because so far it's surpassed my expectations. Arc has a knowledgable team located in Australia who are willing to spend time answering my questions and providing competitive rates.
Happy with prices and service
I’m so happy to be supporting an Australian owned energy company. I’ve had only good experiences with the Arc Energy staff. They’re always polite and willing to help. We had a seamless transition with no fuss, no dropouts and easy pay options. Overall, I’m very happy !
10/10 Customer Service
Contacted Arc Energy because they manage the power in my building, and WOW! Got through right away, no wait times and they had everything sorted on the spot! They really know how to put the customer first! so impressed!
Money saving machines
I thought I already had a great deal with origin, until I came across these guys! Better rates, better service, and almost ZERO wait times! Where have you guys been all my life! Amazing!
All done in 3 minutes!
Carlie you are wonderful! quickest connection.
Best customer service I’ve experienced!!
From the phone to the lights,all done and dusted in 3 minutes!!!
Thank you thank you.
We appreciate the help very very much
I’m really happy so far! Quick and simple sign up over the phone and was assisted by a patient and helpful staff member. It’s been just over 6 months and my energy bills are a lot less than my previous supplier. I look forward to more benefits with this company.
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