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Arc Energy Group

Arc Energy Group

3.2 from 77 reviews · View Statistics

Reviews

  • Transparency
    2.5 (39)
  • Customer Service
    3.6 (58)
  • Rates and Fees
    3.3 (54)
Previous
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Stay away!

published
Transparency
Customer Service
Jarrad

Jarrad

  • 3 reviews
  • 1 like

Should be shut down

published

Uses it's monopoly in apartments to charge more than it's competitors. Has 'issues' with its billing system. Won't follow their own complaints process. The company needs to be investigated by authorities.

Transparency
Customer Service

Awful

published

Inaccurate and inconsistent billing, long wait times for customer service. I would use literally any other power company if we had a choice. Make sure to check if your building is embedded before you sign a lease. Avoid ARC if at all possible.

Transparency
Customer Service
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Angry

AngrySydney, NSW

DONT EVER USE ARC !!!

published

I live in an apartment block in Sydney, and I’ve never known what an embedded network is. ARC are absolute scum. We have frequent power outages, for hours at a time. I’ve had to replace 2 full shops. They’ve cut my electricity when I hadn’t received a bill from them after I moved in. They’re expensive. They rip people off. Good luck ever having a $0 balance next to your name. You’ll always be in arrears. DO NOT USE ARC. If you’re looking to rent or buy an apartment make sure that it is not on an embedded network, and that it’s definitely not with ARC. They’re an independent not a retailer, and charge what they please!

Transparency
Customer Service
Annoyed customer

Annoyed customerSydney, NSW

  • Verified

Arc Energy; same bag as LBNco.. Made a deal with the developer to monopolise consumer choice in the development.

published
Incentivised ReviewNo
ServicesElectricity and Gas
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yvesdubler

yvesdublerSydney, NSW

Inaccurate invoicing month on month. Customer service extremely poor.

published

Cusomter service has not returned my emails in 30 days, just wished to pay final bills. Invoices appear inaccurate, charges are not the same each month, ie. sometimes service charge sometimes not. Illustrations of usage for household size don't make sense. Would not recommend!

Transparency
Customer Service

Unreliable Customer Service

published

They sent me a welcome package including a direct debit form. I filled it up and 3weeks later,still havnt got a confirmation from them. The debit date passed and I tried to call them why, advised me to set up a BPAY instead and details will be sent thru email. Waited again, no email received and called them after 4hrs, and another Rep told me I need to wait for the firstinvoice to get the BPAY code. You can hear in his voice he is annoyed , but its their fault and I should be the one annoyed! Got no choice as its embedded network. If only I knew before signing the lease! Transcribing a call to email as requested by clients doesnt take long and I dont want to wait for a one-off huge bill to pay! Very irresponsible!

Transparency
Customer Service
NTD

NTD

  • 2 reviews
  • 2 likes

Over charged every single month for 11months

published

I have been over charged every single month since February 2020. Customer service is a joke as nothing they promise ever happens. Sick of wasting my time calling them for adjustments on every single bill. Unfortunately I am locked in to their embedded network otherwise I would leave them. Reconsider moving into any building where arc is the supplier.

Transparency
Customer Service
Anh N.

Anh N.Sydney, NSW

This is the most ripe off company ever!

published

My husband and me live in a 1 bedroom apartment. The hot water bill is 387$ for 2 months, which means almost $200/month. I was in the hospital for 10 days and my husband stayed with me. We didn’t cook and didnt used hot water much. I don’t think they even come to check the meter, just give some amount to take money from us. I would rate a 0 star if I could. I will avoid any building which uses arc energy from now. See if they can run a long term business after having so much complaints.

Incentivised ReviewNo
ServicesGas
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Roxy R.

Roxy R.

  • 2 reviews
  • 1 like

Worst energy in Australia !!

published

Never received pay on time discount, despite paying them a way head of payment time. For the last 8 months same thing happening and no one cares. Every month I have been calling them and they came up with $30 compensation which is my own pay on time discount what a ridiculous company to deal with.

Transparency
Customer Service
Sam

SamSydney, NSW

Absolutely terrible supplier

published

The bills for hot water and electricity are inaccurate. The hot water bill is incredibly expensive and unrealistic. Also they forget to send bills on time and their charges make no sense. I get monthly bills for quarterly usage???

Transparency
Customer Service
Angel

AngelSydney, NSW

Overcharged hot water!! Do not ever move in an apartment with only arc being allowed as energy provider

published

We are being charged more than $200 per month of only hot water in a 2 bedroom apartment. This is extremely high compared to the other energy providers we have had before. We had no choice but to get them since they are the only energy service provider allowed for that building and I think this monopoly scheme is their technique to take advantage of tenants who have no choice but to pay their unreasonable billings.

VERY DISAPPOINTED I honestly do not know how they sleep at night with this kind of robbery. Had to move out of the unit only after 6 months due to this energy provider since I know more losses will come in the next months.

Transparency
Customer Service
Veda N.

Veda N.

  • 2 reviews
  • 4 likes
  • Verified

Stay Away From This Company - Embedded Network Scam

published

A separation charges on hot water? When I contact them, they say they only charged daily fees on unlimited gas, but they charge the high unit price on hot water, what's the difference?

Transparency
Customer Service

Holds monopoly over the apartment building and horrendously overpriced with questionable readings

published
Transparency
Customer Service
  • Verified

Horrible company over charging fake readings

published

Charged almost $500 in hot water and gas for 3 months for two bedroom unit where 2 people live, when i called them to ask whats going on they told me to pay it all or have meter checked which costs 150$?? How can my gas bill be more than my electricity. Fraud company, they their reviews on google and putting fake ones here. Stay away.

Transparency
Customer Service
2 comments
Arc Energy Group
Arc Energy G.Arc Energy Group
Milan S.
Milan S.
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Page 1 of 6

Questions & Answers

Patel B.

Patel B.asked

Does Arc Energy charge separately for hot water and electricity?

No answers
Jackie B.

Jackie B.asked

What is the unit price of Hot water usage please?

No answers
Olan

Olanasked

I will be moving to a unit with your embedded network. Is the gas included in the service you provide? Or do I have to get a separate provider for gas?

3 answers
Arc Energy Group
Arc Energy G.Arc Energy Group

Hi Olan,

Thanks for getting in touch. Gas is not billed to tenants when you have your hot water with Arc Energy. Any gas used in your unit, for example through your cooktop, is unmetered and only a daily supply charge is charged.

Feel free to reach out to our customer care centre for any other questions or concerns. We'll be more than happy to assist! 1300 025 965

Kind regards,
Arc Energy Group Customer Care Team

Veda N.
Veda N.

don't move in!!! EMBEDDED NETWORK SCAM
I can show you my gas and hot water bills.

Nguyên Anh P.
Nguyên Anh P.

Agree, i cant wait to move out from my current building.

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Details

CategoryEnergy Providers
Services ProvidedElectricity
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