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Arc Energy Group

Arc Energy Group

4.4 from 42 reviews

See the Best Energy Providers in 2019 as rated by Australians on ProductReview.com.au.


Five star service

Moved into an Arc Energy embedded building and so far I'm VERY happy with the service. Great customer service - phone answered instantly and all questions answered. Good discounts offered without the need for negotiating!

Customer Service
ServicesElectricity
1 comment
Hi Lochlan, Thank you for sharing your feedback. It's great to know that you're enjoying our services. We look forward to serving you for many years to come! Kind regards, Arc Energy Group Customer Care Team

Great Australian customer service

Great local customer service. Thank you Jason for your time on the phone today! Went above and beyond to walk me through all the steps and processes of living in an embedded network apartment. Thanks for all the information.

ServicesElectricity and Gas
1 comment
Hi Tarek, Thanks for your great feedback. We pride ourselves on our helpful and informative staff, so it's fantastic to hear about your experience. Please don't ever hesitate to reach out to us in the future. Kind regards, Arc Energy Group Customer Care Team

Smooth & Easy

It's been smooth and easy for the last 3 years. I appreciate having lowest rates offered to me as opposed to other companies that expect you to beg. Thank you.

Rates and Fees
ServicesElectricity
1 comment
Hi Wang, Thanks for leaving a positive review! We're very pleased to hear you're enjoying your experience with us. Please don't hesitate to reach out if you have any questions or concerns. Kind regards, Arc Energy Group Customer Care Team

Dedicated team :)

Reliable energy and customer service. I had one slight issue with my power supply and the customer service team assured me it was an external issue that was to be prioritised. It was prioritised and resolved within the hour. Dedicated team !

Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Abir, Thanks for dropping a positive review and sharing your experience. Our customers mean everything to us so it's great to know that you were looked after by our friendly team. We'll be sure to keep up the good work! Kind regards, Arc Energy Group Customer Care Team

Suprised my friends!

I had no idea how good i had it until i compared my energy bill to my friends bills; who are with origin and OC. I felt obliged to post a good review to thank Arc Energy Group for helping reduce the stress of bills without us having to ask for a discount!

Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Tania, Thanks for your kind words. We're so glad to hear that you're happy with our rates! Rest assured we'll continue to offer the most competitive rates and fantastic service. Thank you for being an Arc Energy Customer. Kind regards, Arc Energy Group Customer Care Team

Connected Promptly & Professionally

Arc Energy group connected us in a prompt manner. The process was easy and the offer and conditions were clearly explained from the start. Any and all questions were answered by the knowledgable call centre.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Kayla, We're so happy to hear about your positive experience with us. We pride ourselves on our knowledgable and friendly service so it's great to see this acknowledged. Thank you for being an Arc Energy customer! Kind regards, Arc Energy Group Customer Care Team

Reliable Service

Bumped into one of the Arc Energy engineers in my building, i had a few questions which he answered willingly. Was good to see an embedded network hiring actual professional engineers as opposed to sales people.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Gray, Thanks for leaving a positive review! We pride ourselves on delivering knowledgable information to our customers so it's great to hear that your questions were answered by one of our friendly experts. Thank you for being an Arc Energy Customer! Kind regards, Arc Energy Group Customer Care Team

Better than my previous provider

My previous apartment was managed by Origin, I moved 8 months ago and am now with Arc Energy Group. It was the best change i ever did. Compared, my bills are much lower.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Hi Sarah, We're so glad to hear that you're enjoying our services and rates. Please don't hesitate to reach out if you have any questions or concerns. Kind regards, Arc Energy Group Customer Care Team

A company that cares

Extremely satisfied with the customer service. Spoke to a kind man who truly exceeded any call centre customer service that I've dealt with. It's very evident that this company cares and values their business.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Jack, Thank you for kindly dropping a review! We're so glad you're enjoying our services. We'll be sure to pass on your lovely message to our customer service crew. Thank you for being an Arc Energy customer. Kind regards, Arc Energy Group Customer Care Team

By far the most affordable

Been with them for a few years now and never had a problem.
I usually don't post reviews but the other evening after a conversation with a relative, we both spent hours going through all the companies rates and found my bills with Arc Energy Group were by far the cheapest. So i thought it was worth the mention! Thanks Arc for providing a professional and honest service.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Hi Roula, Thanks for taking the time to leave such a positive review! It's great to know you're enjoying our affordable rates and we look forward to serving you for many years to come! Thank you for being a valued customer. Kind regards, Arc Energy Group Customer Care Team

Overall great

Arc Energy Group has competitive pricing. Overall i think they are a Great company, I have had no issues, no power issues. Always Quick and friendly to assist any queries.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Hi Jodie, Thank you for your feedback. It's great to know you've had a positive experience and we look forward to providing the best quality service and rates. Please feel free to reach out to us any time if you need any assistance or support. Thank you for being a valued customer! Kind regards, Arc Energy Group Customer Care Team

Saving money

Compared my bill to my friends bill and was shocked as to the money I was saving. The rates are better than the largest supplier in Sydney and i've had reliable power since day one.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Joseph, Thank you for your positive review. It's great to know you've had a great experience and enjoy our competitive rates. Please feel free to reach out to us any time if you need any assistance or support. Thank you for being an Arc Energy customer! Kind regards, Arc Energy Group Customer Care Team

Wow what a breeze

The whole process of connecting power, hot water and NBN was a breeze with the amazing ARC Energy team. Their rates were fantastic and customer service was excellent. I would definitely use ARC Energy again and highly recommend them.

ServicesElectricity and Gas
1 comment
Hi Tim, Thank you for your positive words. We're happy to know the set-up went by smoothly. We're committed to giving our customers the quality service and offering the most affordable rates. We'll be sure to keep up the good work. Kind regards, Arc Energy Group Customer Care Team

Highly Recommended

Low rates, reliable power and the respectful staff. It's good to see such a large company doing it right from all angles in this day and age. Can't fault them.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi George, Thank you for taking the time to leave a positive review. We're committed to delivering the highest level of service to or our valued customers and we're so glad to see people like you acknowledge this. Thanks for being a customer! Kind regards, Arc Energy Group Customer Care Team

Impressive

My first experience in building with a managed network. I guess I had the wrong impression because so far it's surpassed my expectations. Arc has a knowledgable team located in Australia who are willing to spend time answering my questions and providing competitive rates.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Felo, Thank you for your feedback. We look forward to continuing to surpass your expectations with our trusted products and services. Thank you for being a valued customer! Kind regards, Arc Energy Group Customer Care Team

Happy with prices and service

I’m so happy to be supporting an Australian owned energy company. I’ve had only good experiences with the Arc Energy staff. They’re always polite and willing to help. We had a seamless transition with no fuss, no dropouts and easy pay options. Overall, I’m very happy !

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Diane, Thank you for your positive words. It's great to hear that you've been treated well by our customer service team. We'll be sure to pass on your wonderful feedback. Thank you for being a customer! Kind regards, Arc Energy Group Customer Care Team

10/10 Customer Service

Contacted Arc Energy because they manage the power in my building, and WOW! Got through right away, no wait times and they had everything sorted on the spot! They really know how to put the customer first! so impressed!

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Chloe, Thank you for your positive words. We're committed to delivering the highest level of service to or our valued customers and we're so glad to see people like you acknowledge this. Thanks for being an Arc Energy Group customer! Kind regards, Arc Energy Group Customer Care Team

Money saving machines

I thought I already had a great deal with origin, until I came across these guys! Better rates, better service, and almost ZERO wait times! Where have you guys been all my life! Amazing!

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Charli, Thank you for your feedback. We're so glad you found us and look forward to serving you! Please feel free to reach out to out anytime if you need any assistance or support. Kind regards, Arc Energy Group Customer Care Team

All done in 3 minutes!

Carlie you are wonderful! quickest connection.
Best customer service I’ve experienced!!
From the phone to the lights,all done and dusted in 3 minutes!!!
Thank you thank you.
We appreciate the help very very much

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Firas, Thank you for your great feedback. We do our best to give our customers the quality service they deserve so we're happy to hear that you've had such a positive experience. We'll be sure to pass on your kind words to Carlie. Thank you for being a customer! Kind regards, Arc Energy Group Customer Care Team

Excellent rates

I’m really happy so far! Quick and simple sign up over the phone and was assisted by a patient and helpful staff member. It’s been just over 6 months and my energy bills are a lot less than my previous supplier. I look forward to more benefits with this company.

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Hi Alana, Thank you for your feedback and welcome to Arc Energy Group! It's fantastic to hear that you've been treated well by our customer service team. We look forward to serving you for years to come! Don't hesitate to reach out if you have any questions. Kind regards, Arc Energy Group Customer Care Team

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Questions & Answers

is the gas service included when you connect electricity and hot water with Arc Energy?
No answers

I live in an apartment complex with your embedded network. Trying to save money on electricity. Does your service have off peak times?
No answers

I’m gonna move to an apartment which has Arc Energy embedded network electricity supply as well, do you recommend me to stay with them or move to different supplier? Thanks.
2 answers
Dear Arc Energy customers (and potential customers!). Our aim is to provide 100% customer satisfaction. If you believe that your rates should be cheaper or customer service has not been responsive, please contact our Melbourne based call centre on 1300 025 965. If you’re not happy, we’re not happy! We ask that you please give us a call so that we can sort out any issues. There are no wait times! You do have a choice when it comes to choosing a preferred retailer. Recent reforms have made it easier to opt out of embedded networks if you wish to do so. If you have purchased an apartment set up with an embedded network and have attempted to call a retailer only for them to then say “we can’t help you” (after 35 minutes on hold), it’s more than likely that the operator was from an offshore call centre and not trained in the process. Please feel free to call our Australian based call centre for assistance, and ask to speak with the manager, and let us assist you!! ARC ENERGY MANAGEMENTI have recived $700 bill in 3 months where I used to pay max 350 in a 3 month

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