Arc Energy Group

I talked to Keanna about the payments of my old and new accounts. She was very friendly, understanding and helpful to answer my questions and sent me the back up documents to verify what she has done! Very good! Show details

Keanna was really helpful & professional. She was explained the terms and conditions calmly and clearly, helped me set up everything I needed, even though it was very late on a friday afternoon (4:59pm). Show details

Nickolas was extremely professional, kind, and attentive throughout the entire process. He was very resourceful and took the time to answer all of my inquiries clearly and thoroughly. Every issue I had was resolved efficiently, and he even assisted me with paying my bill over the phone, making the experience smooth and stress-free. His excellent customer service truly stood out, and I greatly appreciated his help. Show details

Terrible Communication & Service Disconnection Without Notice. We moved into our current address in November 2024 and have never received a single electricity or thermal bill — not by email, not by post. No reminders, no overdue notices, and no disconnection warnings were sent. Before the disconnection, we tried to contact the company by phone,… Read more

but no one answered. The first time we heard about any outstanding balance was after our electricity and gas had already been disconnected, when we had to call them ourselves to find out why.

This is unacceptable customer service. A utility provider should send bills and give customers a fair chance to pay before cutting off essential services. The complete lack of communication and unanswered calls show a serious failure in how this company treats its customers.

Problem with Arc is needing a degree in Bill Management. Very unclear and certainly not user friendly, the only resort is to contact customer service for an explanation, hopefully. Show details

Disgusting company! – This company manages the embedded electricity network for the apartment I live in. The bill was issued today, and it includes a late payment fee. I can't believe it! Show details

Not only was this brilliant service, informative, understanding of concerns, but a no nonsense let's get efficiently. Angelica, customer service award for next 3 years. Show details

Keanna was so helpful and lovely to speak to she was very patient and helped with my inquiry. I required assistance with my portal login and my bill that was outstanding she helped me pay my bill and reset my password for the portal. Show details

Initally some difficulty resolving the matter but once I got a hold of someone on the phone it was quite easy. Note too that I was the one that had accidentally paid off someone else’s bill which had caused the confusion. Thanks to Keanna Show details

I called in with an issue with my log in and account details. Angelica was fantastic and sorted the issue immediately while making sure it was super easy for me to make future payments Thank you, Angelica Dominik Ashe Director Paramount Airconditioning Aust Pty Ltd Show details

Customer service has been incredible. I love that it’s local and super quick, and Keanna was an absolute legend. She let me know that I actually have four months of free electricity for my house. Amazing service. Show details

I called regarding my account and my call was quickly answered. The staff member I was spoke was very professional and my problem was solved on the spot for me. Am very happy with overall service provided. Show details

Angelica was so understanding and helpful, she resolved my issue quickly and did so with a lot of patience and care! Really really great customer service - thank you! I feel very supported and looked after - I’d definitely recommend your service to family and friends and plan to now be a long-term customer. Show details

When I called for my new connection, I had many doubts. Thanks to Jasmine, she patiently explained everything and helped set up my account. really appreciated … Show details

I have called Arc Energy today to set up my electricity and gas for our new apartment. Nick helped me and he was wonderful, very patient and very polite. I could have do it online but I was not sure about a couple of things and when I asked Nick, he was very knowledgeable and answered all my questions. As a retail manager, I know how important is… Read more

to give outstanding service to your customers in this competitive market, and I believe companies should acknowledge their great team members like Nick.

Thanks so much Gilda

-Customer service was very good and helpful. -Fast action request. Show details

Jasmine W offered me quality customer service! It was an easy task but these are the ones that usually go pear shaped; my experience with alternate providers. Jasmine was my first contact via phone and I was most impressed. Thank You. Show details

I rang Arc Energy Group today and spoke to Keanne from customer service. She was so professional and helpful and resolved my queries questions for my account and was done so quick that made me only being on the phone for less then 5 minutes. I would always recommend this company to anyone that wants quick service and professional people that know what there doing. 5 stars for me for company Show details

Nick was really helpful in helping me troubleshoot setting up my arc customer portal. :)) Show details

The service is very good. I was told about concession for pensioners I really appreciate the help. Show details

Reliable service and competitive on prices. Jomelle was very helpful and supported us with price matching competitor rates for our embedded services and Keanna efficiently processed cancellation of our services for when we moved away. Great online billing and usage portal was very accessible. No complaints. Thank you! Show details

Angelica was very helpful and informative and was able to answer all my questions about a new owner signup and rates Show details

I had an excellent experience speaking with Jasmine today regarding my gas and electricity service. She was friendly, professional, and very patient in answering all my questions. Jasmine clearly explained the different plan options, guided me step by step through the enrollment process, and made sure I felt confident with my choices. Her customer service was outstanding. Show details

Angelica was really easy to talk to and super helpful and efficient. Highly recommend. Show details

Angelica was in charge in my enquiry and she's very kind and professional. She solved the issue smothly. Thanks Angelica! Show details

Keanna was a great help with setting up our gas and electricity and we got through the whole process very easily. All little mistakes were quickly noticed and fixed. Show details

Thank you keanna for your kind support service today for extending my time slot. I really appreciate you wonderful service and nice way of talking with me. Thanks again. DR.ALI Show details

I received professional and patient service and got result I expected. Really appreciate the service and help received. Show details

Keanna’s service has been amazing. Due to her professionalism I had signup for electricity and gas for 2 apartments. Show details