National Roadside Assist

National Roadside Assist

 Verifiednationalroadsideassist.com.au
National Roadside Assist
4.7

110 reviews

PositivevsNegative
95% · 1055 · 5%

Customer Service
4.7
Timeliness
4.6
Job Satisfaction
4.8

Reviews

110 reviews
110 reviews
japeshpanghal5
japeshpanghal52 posts
 

National is Not a good choice

I have the platinum plus plan. My car broke down in car park when i called national road side they asked me to pay 300$ for the special equipment fee. because my car couldn’t shift into neutral. Luckily i had 1 month left from RACV roadside assistance then RACV towed my car for free. Switching back to RACV again they are the best……..
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Helen M.
Helen M.2 posts
 

Flat battery

I had a flat battery and required assistance from home. I was informed about arrival time and received great service and installation and programming of a new battery. The assistance I was given was friendly and informative. Show reply
Timeliness
Olukunle Ola
Olukunle Ola2 posts
  Verified

Fixed my car

They came in on time, diagnosed the issue and fixed it promptly. They also provided me with relevant advise on next line of action. Show reply
amanda h.
amanda h.Sydney, NSW
 

Happy customer

Great product and service! I recently had a flat battery and used the app to request assistance and had someone out with a replacement within the hour! Very happy! Show reply
jhrk
jhrk
  Verified

Excellent service, friendly and on time

Excellent knowledge and service. Attended to problem in a timely manner. Explained the problem and advised solutions. Thanks Show reply
Lorraine
LorraineIllawarra, NSW3 posts
  Verified

Car wouldnt start

Flat battery called within 15 min fellow from battery world fairy meadow arrived really nice friendly man checked everything replaced battery was on our way in minutes was extremely happy with service would be happy to recommend Lorraine Show reply
Ricky
RickyMetropolitan Adelaide, SA11 posts
 

Cruel staff left me hanging

Very rude when asked for help and stopped answering the phone. Pete is the most cruel person I have ever come across. While I was begging for help and wanted to stay safe, he rather got very angry. I would never recommend their service.
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Kowshik P.
Kowshik P.Metropolitan Adelaide, SA
  Verified

Assistance for flat tyre

Got assistance for a flat tyre, efficient and friendly staff. Show reply
Customer Service
Timeliness
Job Satisfaction
Frank Camera
Frank Camera
  Verified

Excellent work

Young bloke came fairly quickly and was very good and efficient Show reply
Jeanette Miles
Jeanette Miles
  Verified

Unexpected experience

I had a puncture on a car I'd had only 2 weeks. I was able to talk to a helpful lady on the phone who organised help. She rang me a few times to check I was ok and let me know to wait and hour for help. A young woman arrived in a battery van and changed my tyre quickly and efficiently, I was very impressed! Show reply
Timeliness
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Melbyn Theethayi
Melbyn Theethayi
  Verified

Good service

The customer service was good and the response was very quick. The price of the parts were very reasonable as well. Show reply
Timeliness
Kathleen Rycroft
Kathleen Rycroft
  Verified

Flat battery

Car wouldn’t start. Called roadside assistance. Quickly responded and kept informed as to time frame of person to assist. Extremely happy with service. A new battery fitted and in our way well within the time frame of a couple of hours that we had been expecting. Show reply
Not Happy Jan
Not Happy Jan2 posts
 
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Nicola Craven
Nicola Craven
  Verified

tire change review

Very friendly ,reliable and all in all professional service .
After finding myself with a flat tire I called and spoke to Brad who was very friendly and professional telling me someone would be with me within the hour to change my tire, this being true and the man who came out was also very friendly and professional.
I must admit I was very impressed as they made the whole experience stress free.
Thankyou to all involved, much appreciated. Show reply
Suzanne Kavanagh
Suzanne Kavanagh
  Verified

Happy with the service

The man who came to my assistance was polite and well skilled. He tested and replaced my battery within minutes of arrival and got my car going. The only negative was that I had to wait 1.5 hours before he arived. Show reply

Questions & Answers

Simon
Simon

Can you please confirm if the towing limits 250km under the platinum package are per event and not in the the aggerate annual amount

National Roadside Assist
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Craig S.
Craig S.

Does this company also offer complete all mechanical repairs cover
Thankyou

National Roadside Assist
National Roadside Assist   DM   
Thomas W.
Thomas W.

Does National Roadside Assistance cover Mobile Homes like Winnebago

National Roadside Assist
National Roadside Assist   DM   

Hi Thomas, Thanks for your enquiry. Unfortunately, mainly due to thier size, we don't cover motor/mobile homes. Sorry for the delay in getting back to you. Kind regards,

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  • ABN: 87122453936

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