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2nds World
3.1 from 339 reviews · View Statistics

Reviews

  • Product Quality
    2.2 (6)
  • Return Claim MadeYes (4) · No (4)
  • Shipping
    1.0 (1)
  • Customer Service
    3.0 (4)
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Too long
Too long
  • 2 reviews

Do not buy a washing machine from here

published
Product Quality
Customer Service
Daniel
DanielSydney
  • 2 reviews
  • 2 likes

Good Customer Service

published
Product Quality
Customer Service
Nicole V.
Nicole V.Sydney, NSW

Do not order anything. 2nds world has fallen into administration

published
Product Quality
Shipping
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Inderjeet Gulati
Inderjeet GulatiSydney, NSW

Beware they stop responding when they need to give refund

published

Still awaiting refund of $1195 . Was promised to get by 15/04/19. Neither responding to emails nor phone calls to their Cremorne shop. They are losing their loyal customers . What sort of business model they are running.

Incentivised ReviewNo
Return Claim MadeYes
Tim ex staff retrenced
Tim ex staff retrencedGreater Melbourne (Outer), VIC
  • 2 reviews

Now in receivers hands

published

Say no more the business is no longer running and the staff lost their jobs
Told by a phone call
Now in hands of receivers and no one knows if they will be paid

Product Quality
Customer Service
Leeann
Leeann
  • 4 reviews

poor customer service

published

I purchased a camera through seconds world. It was due to be delivered over a week ago. All they say is its been dispatched. It is will Australia post. I am going on a holiday so have a time line. Wont replace it until Australia post finds it. They have now had my money for 2 weeks and will be another 2-3 weeks before they will refund my money. Australia post is there courier and some how its the customers fault as to why l cant get another dispatched or my money back now.

Incentivised ReviewNo
Return Claim MadeYes
Tim ex staff retrenced
Tim ex staff retrencedGreater Melbourne (Outer), VIC
  • 2 reviews

Not to be trusted

published

Please be careful when dealing with this company !,,,
They are not all they seem and make staff lie to cover their bad managment !
They openly lie to staff and rip them off for entitlement by registering seperate business names for each store and hide behind this they retrenced all Melbourne staff and claimed small business status getting out of paying retrencment
PLEASE BE CAREFUL

Incentivised ReviewNo
Return Claim MadeNo
JCK
JCKSydney, NSW
  • 5 reviews

Perfect service

published

I recently bought a Samsung bubble wash 8.5kg washing machine from 2nds world Auburn.
They had quite a large range of display models and the sales executive onsite was able to answer all questions we had regarding the product. I am happy to say we have been using the washerfor two months now with no issues.

Product Quality
Customer Service
Joe Divita
Joe DivitaMelbourne
  • 8 reviews
  • 27 likes

Pricing the same as new seconds should be cheaper

published

To Pricey for seconds
same prices as new.been looking on line and there more expensive so why bother.
I install a lot of air conditioning and not competitive so don’t waist your time

Incentivised ReviewNo
Return Claim MadeNo
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Ray
RaySydney, NSW

Messed Up Delivery

published

Twice in 2 years time Seconds world messed up and delayed fridge delivery, First year we ordered same day delivery and they charged extra for that, then they did not turn up and applied store credit which was never wanted. And delivered the next day. Secondly they delayed deliveries again and messaged the delivery would come at 11:pm at night. Upon calling customer service she hung up on us because she could not respond proffessionaly

Product Quality
Incentivised ReviewNo
TeriXena
TeriXenaSydney, NSW
  • 21 reviews
  • 33 likes

More trouble than it is worth

published
Thomo
ThomoBayview

Worst service I have ever experienced since online shopping

published

This is the worst company

published

This company ripped me off saying this is a high quality washing machine but it broke in a month. I called them to fix my washing machine but they didn't come.

jake
jake
  • 5 reviews
  • 4 likes

Microwave oven

published

Went in to buy specific micro oven told them already seen at good guys $30 cheaper they beat it straight away brilliant Jake

Fridge

published

Not cheap at all got a better deal through appliances online,sales assistant very abrupt tried to sell me a floor model fridge dearer than what I bought new from appliances online.

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Page 1 of 23

Questions & Answers

Mabelle
Mabelle asked
Physical store

I bought a dishwasher from you guys and it got delivered 2 days ago. As I was in the Auburn store purchasing, I requested to extend the warranty to 5 years, but was informed that this offer is not available. This was very disappointing. Are you able to help me? I still want to extend the warranty.
Thanks

1 answer
Gordon J
Gordon J

This is a product review site! Not the stores webpage. Lmao

Vicki K.
Vicki K.asked
Online store

Miele machine

1 answer
Reviewer R.
Reviewer R.

What????

Beejio
Beejioasked
2nds World

the newest reviews appear to be 2 years old.....has this category changed now that Harvey Norman has bought them out? ref https://www.applianceretailer.com.au/2nds-world-purchased-by-harvey-norman/

1 answer
Nicole V.
Nicole V.

Apparently the service is usually poor still. None of the staff seem to have a care. Maybe just stick to the other companies to be safe :/

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