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2nds World
3.1 from 338 reviews

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Reviews

Review distribution

5 star
136
4 star
34
3 star
17
2 star
20
1 star
131

Dip

DipSydney

  • 2 reviews
  • 1 like

Good Customer Service

published
Product Quality
Customer Service
Return Claim MadeYes
Store Locationcremone
See all answers

Nicole V.

Nicole V.Sydney, NSW

Do not order anything. 2nds world has fallen into administration

published
Product Quality
Shipping
Return Claim MadeYes
Inderjeet Gulati

Inderjeet GulatiSydney, NSW

Beware they stop responding when they need to give refund

published

Still awaiting refund of $1195 . Was promised to get by 15/04/19. Neither responding to emails nor phone calls to their Cremorne shop. They are losing their loyal customers . What sort of business model they are running.

Return Claim MadeYes
Tim ex staff retrenced

Tim ex staff retrencedGreater Melbourne (Outer), VIC

  • 2 reviews

Now in receivers hands

published

Say no more the business is no longer running and the staff lost their jobs
Told by a phone call
Now in hands of receivers and no one knows if they will be paid

Product Quality
Customer Service
Return Claim MadeNo

Leeann

Leeann

  • 2 reviews

poor customer service

published

I purchased a camera through seconds world. It was due to be delivered over a week ago. All they say is its been dispatched. It is will Australia post. I am going on a holiday so have a time line. Wont replace it until Australia post finds it. They have now had my money for 2 weeks and will be another 2-3 weeks before they will refund my money. Australia post is there courier and some how its the customers fault as to why l cant get another dispatched or my money back now.

Return Claim MadeYes

Tim ex staff retrenced

Tim ex staff retrencedGreater Melbourne (Outer), VIC

  • 2 reviews

Not to be trusted

published

Please be careful when dealing with this company !,,,
They are not all they seem and make staff lie to cover their bad managment !
They openly lie to staff and rip them off for entitlement by registering seperate business names for each store and hide behind this they retrenced all Melbourne staff and claimed small business status getting out of paying retrencment
PLEASE BE CAREFUL

Return Claim MadeNo

JCK

JCKSydney, NSW

  • 5 reviews

Perfect service

published

I recently bought a Samsung bubble wash 8.5kg washing machine from 2nds world Auburn.
They had quite a large range of display models and the sales executive onsite was able to answer all questions we had regarding the product. I am happy to say we have been using the washerfor two months now with no issues.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
See all answers

Joe Divita

Joe DivitaMelbourne

  • 7 reviews
  • 17 likes

Pricing the same as new seconds should be cheaper

published

To Pricey for seconds
same prices as new.been looking on line and there more expensive so why bother.
I install a lot of air conditioning and not competitive so don’t waist your time

Return Claim MadeNo
Ray

RaySydney, NSW

Messed Up Delivery

published

Twice in 2 years time Seconds world messed up and delayed fridge delivery, First year we ordered same day delivery and they charged extra for that, then they did not turn up and applied store credit which was never wanted. And delivered the next day. Secondly they delayed deliveries again and messaged the delivery would come at 11:pm at night. Upon calling customer service she hung up on us because she could not respond proffessionaly

Product Quality
TeriXena

TeriXenaSydney, NSW

  • 18 reviews
  • 29 likes

More trouble than it is worth

published

Thomo

ThomoBayview

Worst service I have ever experienced since online shopping

published

This is the worst company

published

This company ripped me off saying this is a high quality washing machine but it broke in a month. I called them to fix my washing machine but they didn't come.


jake

jake

  • 5 reviews
  • 4 likes

Microwave oven

published

Went in to buy specific micro oven told them already seen at good guys $30 cheaper they beat it straight away brilliant Jake


Fridge

published

Not cheap at all got a better deal through appliances online,sales assistant very abrupt tried to sell me a floor model fridge dearer than what I bought new from appliances online.

James

JamesBurwood

  • Verified customer

Dent, scratch

published

Bought 2 product form auburn 2nd world never learn from there mistake. blame to deliver man but never accept there mistake and neither apologise. I paid for brand new product but send dent and scratch product.

Peter & P

Peter & PSydney, NSW

  • 4 reviews
  • 1 like
  • Verified customer

Convenient, great service and very easy to deal with.

published

CFD

CFDSydney

  • 3 reviews
  • Verified customer

Waste of time, lost money

published

Iqbal

IqbalHurstville

  • 2 reviews
  • 1 like
  • Verified customer

Terrible customer service!

published

Get the salesman to discuss product not just take the $$

published

Visited shop salesman didn't inform me anything of product or the installation of product at all, BUT quick to take my money. Product delivered today 2nds World you are the worst for sales, information and installation. Next time a visit to a reputable whitewave shop not 2nds World. So pleased I didn't purchase the microwave I looked at!


F95299825

F95299825

  • 3 reviews
  • 3 likes

They advertise the TV as being in stock but cannot honour the sale!

published

This is simply false and misleading adverting when you finalise and pay for the order that is advertised as being in stock only to be emailed 24 hours later to saying that they do not have in stock and further cannot honour the sale if I was to wait longer. You would think that such a retailer would have made contact via phone and offered some alternatives. No customer service.

2 comments
2nds World
2nds World2nds World

Hi, I'm sorry to hear of your experience. I can assure this is not how problems like yours are meant to be handled if they do occur. Please message me your order number so I can investigate this further. Thank you

F95299825
F95299825

100125904 and I have been a regular customer of 2nds world for many years.


Page 1 of 17

Questions & Answers

Pragya S.

Pragya S.asked

Why your all the branches closed??? We have paid you 5000$ and have purchased so many products and we want it’s delivery but you people are neither responding to phone calls nor you are open

1 answer
george
george

They have gone into receivership & no longer in business


Olga

Olgaasked

Do you sell SMEG ovens? Model number. SFA7390X. Can you tell me how much it is?

1 answer
fred f
fred f

Ring and ask


Jay Walker

Jay Walkerasked

Is there any review on installation of freestanding oven? They have the cheapest delivery/install package but are their contract installer licensed electrician and workmanship guaranteed?

2 answers
2nds World
2nds World2nds World

Hi Jay, we only use qualified and licensed installers and keep a very close eye on their performance & feedback. We regularly get very positive emails from customers who have used our installation service. This was sent to us by a customer last month (I have removed the name for privacy reasons). "I have previously got my washing machine from you and said i would be a return customer. Just had my oven and stove installed. My installer leon was such a credit to your company name, the washing machine installer was also lovely, i will be telling everyone that this is a much better way then to go to the big department stores as they are no help at all. Thank you again 2nds world and Leon"
We are very confident you will not be disappointed.

Jay Walker
Jay Walker

Thanks. the second part of the question was unanswered, re warranty on workmanship, (eg free from installation defects and and compliance to existing legislation on electrical installation if required in NSW). Thanks


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Details

2nds World Physical store

2nds World Physical store

6 reviews
2nds World Online store

2nds World Online store

5 reviews
CategoryAppliance Retailers and Physical ShopsAppliance Retailers and Online Shops

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