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2nds World
3.1 from 338 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(136)
(34)
(17)
(20)
(131)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    2.4 (5)
  • Return Claim MadeYes (4) · No (4)
  • Shipping
    1.0 (1)
  • Customer Service
    3.3 (3)

Dip

DipSydney

  • 2 reviews
  • 1 like

Good Customer Service

published
Product Quality
Customer Service
Return Claim MadeYes
Store Locationcremone
See all answers

Nicole V.

Nicole V.Sydney, NSW

Do not order anything. 2nds world has fallen into administration

published
Product Quality
Shipping
Return Claim MadeYes
Inderjeet Gulati

Inderjeet GulatiSydney, NSW

Beware they stop responding when they need to give refund

published

Still awaiting refund of $1195 . Was promised to get by 15/04/19. Neither responding to emails nor phone calls to their Cremorne shop. They are losing their loyal customers . What sort of business model they are running.

Return Claim MadeYes
Tim ex staff retrenced

Tim ex staff retrencedGreater Melbourne (Outer), VIC

  • 2 reviews

Now in receivers hands

published

Say no more the business is no longer running and the staff lost their jobs
Told by a phone call
Now in hands of receivers and no one knows if they will be paid

Product Quality
Customer Service
Return Claim MadeNo

Leeann

Leeann

  • 2 reviews

poor customer service

published

I purchased a camera through seconds world. It was due to be delivered over a week ago. All they say is its been dispatched. It is will Australia post. I am going on a holiday so have a time line. Wont replace it until Australia post finds it. They have now had my money for 2 weeks and will be another 2-3 weeks before they will refund my money. Australia post is there courier and some how its the customers fault as to why l cant get another dispatched or my money back now.

Return Claim MadeYes

Tim ex staff retrenced

Tim ex staff retrencedGreater Melbourne (Outer), VIC

  • 2 reviews

Not to be trusted

published

Please be careful when dealing with this company !,,,
They are not all they seem and make staff lie to cover their bad managment !
They openly lie to staff and rip them off for entitlement by registering seperate business names for each store and hide behind this they retrenced all Melbourne staff and claimed small business status getting out of paying retrencment
PLEASE BE CAREFUL

Return Claim MadeNo

JCK

JCKSydney, NSW

  • 5 reviews

Perfect service

published

I recently bought a Samsung bubble wash 8.5kg washing machine from 2nds world Auburn.
They had quite a large range of display models and the sales executive onsite was able to answer all questions we had regarding the product. I am happy to say we have been using the washerfor two months now with no issues.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
See all answers

Joe Divita

Joe DivitaMelbourne

  • 7 reviews
  • 1 like

Pricing the same as new seconds should be cheaper

published

To Pricey for seconds
same prices as new.been looking on line and there more expensive so why bother.
I install a lot of air conditioning and not competitive so don’t waist your time

Return Claim MadeNo
Ray

RaySydney, NSW

Messed Up Delivery

published

Twice in 2 years time Seconds world messed up and delayed fridge delivery, First year we ordered same day delivery and they charged extra for that, then they did not turn up and applied store credit which was never wanted. And delivered the next day. Secondly they delayed deliveries again and messaged the delivery would come at 11:pm at night. Upon calling customer service she hung up on us because she could not respond proffessionaly

Product Quality
TeriXena

TeriXenaSydney, NSW

  • 19 reviews

More trouble than it is worth

published

Thomo

ThomoBayview

Worst service I have ever experienced since online shopping

published

This is the worst company

published

This company ripped me off saying this is a high quality washing machine but it broke in a month. I called them to fix my washing machine but they didn't come.


jake

jake

  • 5 reviews
  • 4 likes

Microwave oven

published

Went in to buy specific micro oven told them already seen at good guys $30 cheaper they beat it straight away brilliant Jake


Fridge

published

Not cheap at all got a better deal through appliances online,sales assistant very abrupt tried to sell me a floor model fridge dearer than what I bought new from appliances online.

James

JamesBurwood

  • Verified customer

Dent, scratch

published

Bought 2 product form auburn 2nd world never learn from there mistake. blame to deliver man but never accept there mistake and neither apologise. I paid for brand new product but send dent and scratch product.

Peter & P

Peter & PSydney, NSW

  • 4 reviews
  • 1 like
  • Verified customer

Convenient, great service and very easy to deal with.

published

CFD

CFDSydney

  • 3 reviews
  • Verified customer

Waste of time, lost money

published

Iqbal

IqbalHurstville

  • 2 reviews
  • 1 like
  • Verified customer

Terrible customer service!

published

Get the salesman to discuss product not just take the $$

published

Visited shop salesman didn't inform me anything of product or the installation of product at all, BUT quick to take my money. Product delivered today 2nds World you are the worst for sales, information and installation. Next time a visit to a reputable whitewave shop not 2nds World. So pleased I didn't purchase the microwave I looked at!


F95299825

F95299825Sydney, NSW

  • 4 reviews

They advertise the TV as being in stock but cannot honour the sale!

published

This is simply false and misleading adverting when you finalise and pay for the order that is advertised as being in stock only to be emailed 24 hours later to saying that they do not have in stock and further cannot honour the sale if I was to wait longer. You would think that such a retailer would have made contact via phone and offered some alternatives. No customer service.

2 comments
2nds World
2nds World2nds World

Hi, I'm sorry to hear of your experience. I can assure this is not how problems like yours are meant to be handled if they do occur. Please message me your order number so I can investigate this further. Thank you

F95299825
F95299825

100125904 and I have been a regular customer of 2nds world for many years.


Page 1 of 17

Questions & Answers

Sujit S.

Sujit S.asked

I bought a TV from 2nds World Auburn. In invoice it says 1 year + 2 years bonus warranty. When I call the TV manufacturer company they said 1 year warranty form manufacturer but next 2 years from retailers . Came to know 2nds world do not exist . Can any one suggest me where I can take this issue ? I still have one year warranty? and my TV is not working at all.

2 answers
Dip
Dip

Talk to Harvey Norman Customer Care. They bought 2nd World; https://www.channelnews.com.au/breaking-news-gerry-harvey-buys-2nds-world/.

If not resolved, then escalate it to Fair Trading and they can guide you the proper way: https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint

Hope it helps!
Do update us if it is resolved and how.

Cheers

Sujit S.
Sujit S.

Thanks Dip !!


JLF

JLFasked

I purchased a Samsung 470L top mount fridge in September 2017. It was sold to me as a factory second on the basis of minor dints on the side. This is reflected on the code on the receipt. A couple if months ago it started freezing food and linwood in the fridge, even in the lowest setting. I called Samsung servicing who asked me for the serial number. I checked the crushed and found that it had been scratched off. In two places. Samsung told me it was a refurbished model and without the serial number they could not validate the warranty. At no time did 2nds world tell me I was buying a refurbished fridge without a warranty. Obviously I would not have gone ahead with the sale. Samsung could not assist me and referred me to Sydney Appliance Centre who have quoted me between $500 and $600 for repair. I am not going to pay this for a fridge that I am not confident will ever be in good working condition given yhsf it was sold to me as faulty. So 2nds world I have no other option than purchasing a new fridge barely two years after purchasing one that I expected would last me a good few years. I am angry that I was misled and ripped off. And it seems there is no recourse. The 2nds world website does not even have any links on it. I cannot find a customer service number anywhere. So 2nds world, what are you going to do to help me?

1 answer
Fired Up
Fired Up

Nothing obviously


Pragya S.

Pragya S.asked

Why your all the branches closed??? We have paid you 5000$ and have purchased so many products and we want it’s delivery but you people are neither responding to phone calls nor you are open

1 answer
george
george

They have gone into receivership & no longer in business


Get an answer from our members and 2nds World representatives

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