Do not buy a washing machine from here
Purchased a AEG 6000 series lavamat front loader from Auburn store July 2020. Didn't start using it til late August as we moved house. First few Loads didn't really take notice of clothes, but around 5th load clothes were coming out not clean & dry. Checked the hose & water tap, it was all clear but not much water coming through during cycle. This machine is not work your buck. It smells after each wash
1st attempt: Called up 2nds world and told them my situation and the reply was "just do half loads"
2nd attempt: I went into store and before ...
- Physical store
Good Customer Service
I would like to call out that the extra-support provided by SAEID MAZAHERI to replace my existing TV is very commendable. My Samsung TV which I bought from this store stopped working within the warranty period, so I was eligible for a new one within the equivalent price range. Since technology have changed a bit within the last 2 years, so I wanted a LG instead. Saeid mentioned that that model is not available, but then he offered to get it from their dealer, in spite of the fact that they don't stock it. I was very happy and was finally able t...o get it delivered. There was a few weeks delay though due to dealer dependencies, but it was escalated by Saeid to expedite the delivery. Happy to engage with this store once again. Keep up the good work!
Do not order anything. 2nds world has fallen into administration
5/04/19 spoke to [name removed] online team “I will book in a pick up of your faulty washing machine then process your refund when we receive it”
9/04/19 Washing machine picked up
12/04/19 I had to call all day, they finally picked up in the late afternoon. Spoke to [name removed] about processing refund. [name removed]: “Because it is too late right now to process a refund I will do it on Monday”
Constant lying from staff trying to hold off on processing refund. She did not tell me the company was going into administration (mind you all staff...
Beware they stop responding when they need to give refund
Still awaiting refund of $1195 . Was promised to get by 15/04/19. Neither responding to emails nor phone calls to their Cremorne shop. They are losing their loyal customers . What sort of business model they are running.
Now in receivers hands
Say no more the business is no longer running and the staff lost their jobs
Told by a phone call
Now in hands of receivers and no one knows if they will be paid
poor customer service
I purchased a camera through seconds world. It was due to be delivered over a week ago. All they say is its been dispatched. It is will Australia post. I am going on a holiday so have a time line. Wont replace it until Australia post finds it. They have now had my money for 2 weeks and will be another 2-3 weeks before they will refund my money. Australia post is there courier and some how its the customers fault as to why l cant get another dispatched or my money back now.
Not to be trusted
Please be careful when dealing with this company !,,,
They are not all they seem and make staff lie to cover their bad managment !
They openly lie to staff and rip them off for entitlement by registering seperate business names for each store and hide behind this they retrenced all Melbourne staff and claimed small business status getting out of paying retrencment
PLEASE BE CAREFUL
I recently bought a Samsung bubble wash 8.5kg washing machine from 2nds world Auburn.
They had quite a large range of display models and the sales executive onsite was able to answer all questions we had regarding the product. I am happy to say we have been using the washerfor two months now with no issues.
Pricing the same as new seconds should be cheaper
To Pricey for seconds
same prices as new.been looking on line and there more expensive so why bother.
I install a lot of air conditioning and not competitive so don’t waist your time
Messed Up Delivery
Twice in 2 years time Seconds world messed up and delayed fridge delivery, First year we ordered same day delivery and they charged extra for that, then they did not turn up and applied store credit which was never wanted. And delivered the next day. Secondly they delayed deliveries again and messaged the delivery would come at 11:pm at night. Upon calling customer service she hung up on us because she could not respond proffessionaly
More trouble than it is worth
I ordered a 24 inch TV on a Friday. The following day, a promotion begins, offering $50 off purchases over $300. Beaudy, I thought. I'll cancel that first order, and pick a bigger TV. Plus pick up and removal of my old enormous Plasma. So, that done (they took my money really easily), I waited patiently and took time off work to accept my new TV, all the while without a functional one.
Day comes, I get a call half an hour before my allocated delivery window begins, to say that, oh, the TV isn't on the truck! Damn, must be the warehouse fault, ...
Worst service I have ever experienced since online shopping
I ordered a PVR TV recorder online advertised brand new item in stock I received an email stating short delay, then in a couple days another email the delay would be 10-15 days which is false adv in my book.
I ordered on a Thursday on the Monday to my surprise the PVR recorder arrived, to my horror the unit was loose in the box with the remote no packaging no instruction book at all and a note inside from a previous customer who had received this same unit and stating how unhappy he was with what he received.
After numerous phone calls and e...
This is the worst company
This company ripped me off saying this is a high quality washing machine but it broke in a month. I called them to fix my washing machine but they didn't come.
Went in to buy specific micro oven told them already seen at good guys $30 cheaper they beat it straight away brilliant Jake
Not cheap at all got a better deal through appliances online,sales assistant very abrupt tried to sell me a floor model fridge dearer than what I bought new from appliances online.
Questions & Answers
I bought a dishwasher from you guys and it got delivered 2 days ago. As I was in the Auburn store purchasing, I requested to extend the warranty to 5 years, but was informed that this offer is not available. This was very disappointing. Are you able to help me? I still want to extend the warranty.
This is a product review site! Not the stores webpage. Lmao
the newest reviews appear to be 2 years old.....has this category changed now that Harvey Norman has bought them out? ref https://www.applianceretailer.com.au/2nds-world-purchased-by-harvey-norman/
Apparently the service is usually poor still. None of the staff seem to have a care. Maybe just stick to the other companies to be safe :/
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