2XU

Received faulty compression socks. Customer service make the returns process as tiresome and inconvenient as possible. Initially I would have been happy with a replacement but now I just want my money back and to never have to deal with them again.

I had a terrible experience with 2XU’s online store. I placed an order, paid in full, only to be told afterwards that the product was out of stock. Instead of honoring the purchase, they simply offered me a refund. This is an unacceptable practice for any retailer — if an item is unavailable, it should never be listed as in stock and available to… Read more

buy.

This experience has completely broken my trust in 2XU. I will never purchase from them online again, and I strongly caution others to think twice before ordering. A reputable brand should value customer trust, not waste time and create frustration with such poor service.

Customer Service – I purchased several items online. Some items I returned for a larger size. One item I returned due to a minor fault. I found the return process very easy and efficient and I would like to thank Ashleigh in Customer service for her assistance with the process. There was no customer charge for return postage. Thanks, Paula Show details

Excellent tights for my run – Yes they are expensive but not by much if you compare to other big brand names infact some are way over the top. I found brands like Nike are good but 2XU is exceptional in what it offers. I have been using their high compression leggings and while in start the "compression" was little odd but once i got used to it (after few wears) i honesly… Read more

doesn't like to run in any other leggings. My muscles feel supported, i feel much less tired after the run and recovery is definitely better. I think it comes from the fact muscles don't oscilate as much and i have soft knees so having that extra support to muscles has helped my knees. Definitely recommend these. My husband also run in them and our experience is very similar. Just ordered another set today and also trying a compression top soon as well.

Strong Good – I have been using 2xu for over a decade now and I like this brand. It is a bit expensive, but I enjoy their clothing. So far I had t-shirts, jackets, thighs and shorts.

Stay away – I purchased a pair of the new Light Speed React tights. They lasted 2 weeks before they ripped. Customer Service is pretty useless and they can only refund with no date offered to replace. I'd stay away. First and last time buying 2xu. Show details

2XU is fast becoming a joke – I ordered a product and had a fault with it. I submitted a request to do a return and this is where it went silly. I requested a refund via email twice. They responded AFTER the returns policy had ended. But they said, don't worry, we'll still exchange or refund. They sent me a link another two weeks later telling me to fill in a form. I did that,… Read more

but the process doesn't work because the returns period has been reached. Are they seriously that unprofessional?

** Update ** Finally managed to send the items back, two parcels. One was refunded the other is "missing". 2xu is by far the worst for returns when ordering online. No number to contact anyone (retail staff can't talk to humans verbally). Their head office has a message "this is a comercial line, for customer service email xxx". Terrible experience. Won't use again. Next stop, NSW Fair Trading.

False Advertising – This review is all about their advertising I signed up for the 15% discount and email update, planning to use it on a couple of things. These were discounted items however it was not communicated anywhere on the website or original email that the 15% only applied to full priced items I contacted the customer service and they just resent me the… Read more

code with an email adding that 15% discount only applies to full priced items.

There was no info on the website or on the email about what you couldn't use the code for. False advertising?

So what companies can offer you one thing and then go back on that offer?

Worst customer service faulty product – Two weeks of emails back and forward to return three pairs of motion tights that have the hem come off and no resolve, very poor customer service and terrible returns resolutions. Been a very loyal customer over a span of about a decade. And spent thousands on the brand. No more I’ll take my money to under armour and skins. Don’t waste your money people. Show details

Item not sent – Purchased an item last month. The item in my account still states that its unfilled. I have sent emails and no one responds. There is no telephone number to contact them. Show details

Non-existent customer service – I received an incomplete order, one item of three was missing. I contacted 2XU four times over the course of a month - no response. There’s no way to call the company - appalling. I wish I had read the other reviews prior to purchasing. Will never purchase from 2XU again.

Tights are see through ‍- can’t wear them out of the house – The store service was fine. But the products themselves were not good quality ie. if you are buying these for their intended purpose ie. compression, then they need to be tight. If you select a size that has the appropriate firmness the fabric is not thick enough and as a result they are see through. Show details

Shocking customer service – I have purchased a waterproof jacket for my teen son at 2XU store at Miranda. I came back to exchange for larger size ( within 30 days)but the shop wasn’t there. It has closed down without any notice. I have contacted their office by the email as that’s the only way of communication with them. Received a reply that they can’t assist me on 2… Read more

occasions. I paid $150 for this jacket thinking I am dealing with top brand. Never again I will be purchasing their products given the service they provide.

Incorrect recommendation followed by terrible service – While in their Westfield Miranda store I spoke to the assistant there and stated I was after compression shorts/tights specifically for weight training. With confidence he recommended Core Compression shorts. After wearing them to the gym for the first time I realised they were far too light weight for what I wanted. After some research I… Read more

realised the product recommended to me should have been Force Compression.

I then emailed 2XU detailing this and the individual who replied suggested I explain this in person in the store where I purchased them (1 hour away by car) even though they also said I would not be entitled to a refund or an exchange. I replied stating what benefit would revisiting the store provide, the individual responded simply with offers of sizing etc. My reply to this has been unanswered.

I will be going back to Skins.

Not prepared to help at all – My husband bought me two pairs of compression tights 2xu . They were both see through after wearing one of the pairs I enquired about returning the other pair for something not see through. The email I received stated that yes this was common feedback about this style and I could return the unworn pair for a size bigger. Not really the issue. I… Read more

tried to go through the online returns and it wouldn’t accept it as it was out of the 30 days policy. A bit difficult as the product was bought in November for Xmas. So then I went back to them to ask what could be done. And gave them the alternative tights name that would be a great swap. it was cheaper by $40.00. They refused to take my tights back and told me a different product was also not doable. So buyer beware if the product is not what you wanted you are stuck. I have always loved the product from 2xu. But will not be buying anything online. This must be against the online trading rules. Products should be able to be returned if not suitable. Really unprofessional for a big company!

Poor quality – I purchased a 2XU running cap from one of their partner stores. After less than 10 washes (no tumble drying), the material on the front visor has come apart. The 'service' department was less than helpful. Guess whose product I will not be buying in the future! Show details

Do not back their product quality when clearly poorly manufactured! – DFO Essendon Manager behaviour completely unacceptable! Refused to acknowledge the problem with their product. Apparently my washing machine caused the problem with the garments. Show details

Aspire Mens Track Pants – Do not buy from 2XU. They do not support their product. I had problems with these track pants after one wash and took them back to the shop for exchange only to be told not our problem. I have been a long time Nike and Addidas consumer but thought I would give 2XU a go. Never again!!! Show details

Deceitful Advertising and poor customer service – I ordered some socks and was sucked in with the 10% off first order when you become a member. After not getting a code automatically to enter to get discount I contacted via email twice to ask how to get the code to get the discount to no avail. Will NEVER order another product from this deceitful, misleading company. Hope 2XY is happy with themselves. Lost a potential customer for good.

Worst customer service DFO Essendon store – Not at all satisfied (behaviour of the staff) I bought 3 Items from DFO Essendon 2XU store. The track pant was marked $29.99 but similar track pants were $19.99 We requested the team member and they were ok with it and gave that to us for $19.99 which was great Then same happened again…2 women tshrt were marked $9.99 and what they charged me is… Read more

14.99 each

I asked them and showed the tshrts with the reduced price and it was same The lady said no i am not able to give it to 9.99 because they aren’t same (when she checked it with other team members yes they were same) then she started you want them for nothing I cannot change it

I said ok then refund the money I don’t want them She started talking very loud and said you are cheap i am not going to refund. The price is marked on the tshrt 9.99 by mistake

Don't order online - impossible to contact if any issues – Item missing with only option to contact them being email. They do not respond to emails (have sent 3 so far over a period of 3 weeks).

Doesn't accept returns for sale items! – Bought an item in my size but it was at least two sizes larger than usual! Requested a refund or exchange but was denied because the item was discounted by $10! Just not acceptable in this day and age! Show details

Terrible customer service. Product never arrived. No refund – I do not recommend dealing with this company online. I purchased two products online that never arrived and customer service was unresponsive. I received no refund. Their chat is not operational and they have no phone numbers they can be contacted on.

damaged goods and NO response – received goods after 7 days even though posted from Sydney to me in Sydney, really..... goods arrived damaged told sorry but we don't have a replacement.... OK....understandable....... so I emailed and said what do I do then, 3 emails and NO response, and I am a new customer.......never again...bye bye 2XU Show details

WORST tights I have EVER bought – I have now tried two pairs of 2XU tights - both valued at $140 - and neither worth even half of the price!! The first pair had major stitching failure within 6 months. I rang Doncaster 2XU (where I purchased the tights) - but they didn't have the same tights available. It was suggested to me that I drive nearly an hour to a store that had stock -… Read more

when I asked the employee why I should have to drive 2 hours to fix their product failure, her response was that if I waited until more arrives, the manufacturing warranty could have expired!! I decided to return the tights for a different pair - which again had stitching fail within 46 DAYS!! I am appalled. When I emailed 2XU I got an email telling me to submit a form with details and images and evidence and send the tights back to them - like I'm not busy!! - and all this at my expense (plus its "recommended" that I purchase insurance on my parcel as they take no responsibility for lost postage). Additionally, the customer service person was flippant and unapologetic. I was "handled" and she couldn't have cared less. I will be returning the 2nd pair once the shops reopen and getting a refund. They are the WORST tights I have ever bought and I will stick with the other brands I trust. 2XU lacks quality for the price tag and should be avoided.

Could do with better heat pressing – I have bought multiple leggings/compression tights from 2XU. Their online store is neatly sorted and easy to find what you want. I had no major problems with their products, except on two of the compression tights, the heat pressed logo (the huge X that is placed on the right thigh area) is coming off at the bottom. Their older stock had a bit… Read more

of problem with low denier, hence they could be see through if you are wearing the wrong size. They have fixed that with their new stock and that is no longer a problem.