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365 Roadside Assistance

365 Roadside Assistance

2.2 from 13 reviews · View Statistics
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Reviews

2.2
13 reviews
  • Customer Service
    5.0 (1)
  • Timeliness
    4.0 (1)
  • Job Satisfaction
    4.0 (1)
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MUKESH
MUKESH
  • 4 reviews
  • 4 likes

Excellent Customer Service

published

I have been using 365 roadside assistance for the last 3 years. I found that customer service from Steven was top class. He was very helpful in resolving some of the issues I had with my renewal. Overall the company provides efficient service whenever I had breakdowns.

Incentivised Review No
Belle S.
Belle S.Sydney, NSW
  • 2 reviews

Great customer service

published

I broke down last week and the team at 365 were very helpful. The operator kept me informed at all times and the mechanic had me back on the road very quickly. Would use them again

Customer Service
5/5
Timeliness
4/5

delay at airport parking of 2 hours

published

we came from overseas- battery issues. We must have rang them up number of times and then finally after 2 hours done . I feel this is unacceptable here in brisbane

Incentivised Review No
Jayne
JayneMetropolitan Adelaide, SA

Unprofessional and poor customer service

published

My membership lapsed because the company was bought out and they didn’t bother to notify me. I received no apology by the rude and blunt man on the phone. Very unprofessional. I will be renewing with another company.

Incentivised Review No
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Bell
BellSouthwest, VIC
  • 8 reviews
  • 6 likes

Half a star

published

Yeah not the best company for road side assist. Cheap and nasty and you'll be waiting hours for any help. Please stop direct debiting money from my bank account. I have emailed many times about this.

Incentivised Review No
Damo
DamoSouth East Queensland, QLD

Service non-existent what a rip off

published
Incentivised Review No
Avinash M
Avinash MGreater Melbourne (Inner), VIC
  • 22 reviews
  • 4 likes

2 Hour Wait For A Tow Truck!!!

published

Called 365 Roadside at 6:30 am and it's now 9 am. Over 2 hour wait for a tow truck to pick up my car from Docklands. Seriously???

Best part is, I paid extra to sign up for the "Premium" plan. You definitely don't get what you pay for with these guys.

Incentivised Review No
Leanne U
Leanne U
  • 3 reviews
  • 3 likes

Absolutely amazing experience

published

This is the 2nd time I've used 365 and my experience has been amazing both times. Had to call for my mum's car this evening because we were broken down on a country road - got straight through to an assistant (Ryan). He was super polite and helpful and had organised us a tow tuck within 10 minutes. Called me back and told me. Tow truck arrived from 20km away within 20 minutes. Ryan called back in half an hour just to make sure everything was OK.
This is the same experience I had when I had an issue with my own car a few months ago (also on a country road). Best roadside assistance I've ever had and I'd highly recommend them! Another huge thanks to Ryan who did an amazing job.

Roadside Assistance RequestedYes
Kanga
KangaSydney
  • 5 reviews
  • 1 like

Excellent Service

published

Was stuck in the rain with car not starting. Made a call and 365 turned up in 15 minutes. Had me up and running, with a new battery, within 10 minutes after arrival and I still made my 2pm appointment. Well done much appreciated!!

Roadside Assistance RequestedYes
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Maree
Maree
  • 3 reviews
  • 1 like

A disgrace ... keep away from them

published

A disgrace ... a 3rd party cowboy setup and 5.30 pm mid week considered after hours so need to wait up to 30 min to answer your call. Employee [name removed] advised only 1 person Australia wide to answer your call... DISGRACE!!!! I hope you go under!!!

Roadside Assistance RequestedYes
Danielle S
Danielle SMelbourne

I pay for a mechanical service because I'm not a mechanic

published
Roadside Assistance RequestedYes
Rowan
Rowan
  • 5 reviews
  • 5 likes

False claims, lock in contract and refusing to cancel my membership.

published

I was given a choice to tow or repair the vehicle. The catch being if the vehicle was not repairable I would be liable for additional towing costs.

They refuse to cancel my monthly direct debit but have no qualms about canceling my membership while continuing to take my money.

It took 4 business days for them to respond despite claiming several hours.

One of the worst experiences I have ever had. Already submitted a report to the ACCC

AVOID AT ALL COSTS!!

Roadside Assistance RequestedYes
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Belle
BelleSydney, NSW
  • 22 reviews
  • 33 likes

Shonky Collaboration with EasiCar - Car Hire for Uber Drivers

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