- Verified customer
Avoid at all costs.
I bought a new Toyota 5.5 years ago, which came with free Toyota roadside assistance. Used that once or twice, was great.
Then I renewed my policy just before 5 years online. Needed to use it urgently during the fires this year. Called Toyota Roadside Assist only to be told my policy had been passed on to 365. No one told me this but OK. Called them, they said they didn't have me on file. Called Toyota back, they were sure I was with 365. Called 365 back, they said I wasn't. By this time I was panicked, so gave up and joined NRMA on the spot, w...
Service non-existent what a rip off
Would have to be the biggest rip off and waste of time I've ever encountered.
Absolutely disgraceful lazy incompetent staff with no follow up and appalling lack of service.
Had to wait over 3 hours to get a jump start on the Gold Coast one of the largest cities in this country on a bright sunny day.
After numerous phone calls and complaints and continued failure to return calls finally a third party provider turned up and struggled to work out how to jumpstart the car.
The worst service I've ever experienced and it only continue to get worse ...after that imagine having to wait 3 hours or more for a simple jump start. Then the third party company then contacted me and trying to bullying me into paying for a new battery which was not even supplied. They might say may have photos to prove it and when I asked for them because it was impossible as I had not purchased or received the battery they then declined to send anything and then not even missing their mistake they just said sorry and hung up. Don't waste your money on this appalling rip off service by RACV 365 roadside assistance there's nothing more than a wrought.
Absolutely amazing experience
This is the 2nd time I've used 365 and my experience has been amazing both times. Had to call for my mum's car this evening because we were broken down on a country road - got straight through to an assistant (Ryan). He was super polite and helpful and had organised us a tow tuck within 10 minutes. Called me back and told me. Tow truck arrived from 20km away within 20 minutes. Ryan called back in half an hour just to make sure everything was OK.
This is the same experience I had when I had an issue with my own car a few months ago (also on a country road). Best roadside assistance I've ever had and I'd highly recommend them! Another huge thanks to Ryan who did an amazing job.
A disgrace ... keep away from them
A disgrace ... a 3rd party cowboy setup and 5.30 pm mid week considered after hours so need to wait up to 30 min to answer your call. Employee [name removed] advised only 1 person Australia wide to answer your call... DISGRACE!!!! I hope you go under!!!
I pay for a mechanical service because I'm not a mechanic
Similar to the review below, after waiting hours in the rain, I was forced to CHOOSE between the call sender sending a mechanic, or sending a tow truck. Obviously not being a car person, I was not in a position to make an informed choice on this. I chose mechanic, hoping the battery just needed a start (it didn't). They sent a guy in a tow truck who was NOT a mechanic, but presumably the only person on call available. The tow driver brought with him a battery jump pack, when this failed to start the car, he advised (without any further investig...ation) that he would tow the car. I called 365 back to discuss, and they informed me I would need to pay private costs for the tow, as I had selected the mechanic option (despite NOT sending me a qualified mechanic, rather a guy in a tow truck with a spare battery pack - I could've hailed a stranger in the car park for this same service). Cancelled my policy the next day and they made me jump through all sorts of hoops. Stick with the big names that you know, definitely not worth the few dollars you think (wrongly) you might save!!!
False claims, lock in contract and refusing to cancel my membership.
I was given a choice to tow or repair the vehicle. The catch being if the vehicle was not repairable I would be liable for additional towing costs.
They refuse to cancel my monthly direct debit but have no qualms about canceling my membership while continuing to take my money.
It took 4 business days for them to respond despite claiming several hours.
One of the worst experiences I have ever had. Already submitted a report to the ACCC
AVOID AT ALL COSTS!!
Shonky Collaboration with EasiCar - Car Hire for Uber Drivers
365 Roadside Assistance have rebranded to collaborate with EasiCar, a car hire company for Uber drivers. I am an Uber driver, but I did not hire a car from Easicar. The rebranded product is called EasiAssist (see my review for Easicar, too). I purchased this product online but felt it wasn't right for me after reading negative reviews online, and because EasiCar set up automatic payments in my PayPal without permission. When I tried to call BOTH companies for customer service, BOTH companies referred me to the other. And then neither responded...to emails or returned calls. This did not help inspire more confidence in them - what would it be like if I was stranded somewhere in the middle of the night, as another of their customers had been? Shonky, these two. In this together, they are, to take your money and run. Use NRMA instead!
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