4WD Supacentre Online store

I asked for advice from Jayden re kings products; freight charges etc and he organised everything including a cheaper way to set up the items I was purchasing plus suggesting other items which would make the job easier. He then made up an invoice &… Read more ·  2

advised me that my order would be leaving Melbourne tomorrow morning to come to my town in Sth Australia. This is my 2nd experience with 4wd supacentre & both have been exceptional

HORRIBLE HORRIBLE HORRIBLE 2x 1300mm Kings drawers ordered. arrived completely damaged, took me 15 calls (not joking here, 15) to arrange pickup which took over 3 weeks. new drawers arrived damaged and beaten up as well. Its been 4 months and I… Read more

still have not recieved a refund or pickup of the old drawers. Calls go through to an [Content Removed] call centre and they truly dont give a thing about you, just reading a script. Was finally offered $50 store credit to buy more their junk instead of a full refund. Was charged $635 for the two and they mask a lot of their margin through freight which they refuse to refund, meaning that if you request a refund they will only refund the invoice amount which was $435. Stay clear of these [Content Removed]

Awesome customer service & warranty! – Absolutely awesome customer service! Our 2 year old Kings upright fridge developed a crack in the piping, releasing all its gas & no longer working. A brand new replacement was sent under warranty, can’t complain about that! Well done 4wd Supacentre 5 stars!!! Show reply

Credit received timely – Ordered Kings twin drawer system in a bundle for my Ute and the next day the bundle price was $40 less. I rang up customer service and without hesitation they advised that they would credit in full and I would then need to purchase at the lower price which I did. The credit was received back into my account within 48 hours. Very helpful staff. Show reply

Great customer service – Placed an order so easy. Every step of the way I was kept up to date with my order. I'm not a regular on-line shopper but was able to navigate easily to checkout. Not tested the product yet but, if it's as good as the customer service I'm sure I will be happy. Inadvertently deleted the invoice from my inbox but one phone call this morning I received a copy. Well done Kings Supacentre. Show reply

I purchased a stretcher bed and swag combo (rated to 200kgs). Both products sat unboxed and unused for 3 years due to covid and health issues. I went to finally use the stretcher and it completely collapsed and failed the very first time I used it. Despite many attempts at a reconciliation the company refused to uphold their obligations under Australian Consumer Law. Do NOT purchase from this company.

Ordered a product, and was told it would be delivered by the end of the week. When we called to ask where it was, Jefferson from the call centre, who gave very poor service, told us they had put the wrong address on the item and they would email us after a month if we hadn't queried the item. He said while they say the delivery will be ANOTHER 8 days, it should leave with the courier in 2-3 days. NOT GOOD ENOUGH 4WD SUPERSTORE.

Get this before you use these people. So I ordered a portable bbq and bag combination from my state NSW thru everyday Woolworths marketplace. Got the bag separately under one order number, then after checking with them on the phone to find out where the BBQ is, they said it had to come from Qld warehouse,whoever these dodgy couriers are then sent… Read more

it to Vic now to NSW somewhere and to top off this [Content Removed] I was talking to some idiot from Canberra which is where there based. What a laugh this is another eg of how our country is failing.

once bitten twice shy - as the saying goes. We purchased a 75L Stayzcool Fidge 2024- thermostat failed while we were away holidaying- could not keep a consistent temp in either compartment. Returned home and lodged an online claim on the 4 month old unit. After all the videos and docs required a replacement unit was shipped to us. This took weeks.… Read more

The new unit started to play up again - would not stay at the set temperature for each compartment. Back onto the claims department, the usual videos and docs to prove our point - very difficult this time as we did not have a purchase receipt for the replaced unit. This was not enough so we drove the 100km to our nearest 4WD Superstore and delivered the unit so it could be tested by staff. Staff were told that the issue is after 36 -48hrs the temperature does not stay on the set amount. Set temp in big compartment is 2 degrees -rises to 17. Set temp in small compartment 10 degrees and falls to -18 -obviously freezing everything. Compressor does not turn off. All this was also in the online warranty docs sent - Email received that same day as delivery to store to say the warranty claim was denied. Must have done alot of 36 - 48hrs testing on it!! Delay from us in picking up the unit from 4wd Superstore. We do a special trip to drive back to the store and were told that the unit when plugged in, started, got to temperature and ran well, they unplugged it so it could all be redone to show us that the unit did start and get to temp. This was done several times - nothing wrong with our Stayzcool. That was never the issue, but we are only the customer, what would we know. Return home, plugged the empty unit into 240v power that night - temps 2 and 10 as set holding the next morning (12hrs). Next night (36hrs)- guess what temps back to 17 and -18 respectfully and compressor going flat out. Still the same 72 hrs latter. Not even going to bother going further with it. Not happy and also not a returning customer. These unsatisfied customers will spend their hard earned savings somewhere else. Greatest pleasure from the Stayzcool will be throwing it out - Don't waste your money on them - better options elsewhere

I ordered a solar panel 3 weeks ago. Their website states delivery 3-7 days, yet I still can't get an eta! All I get when I enquire is "we're busy". BTW, $45 delivery fee for the pleasure!!

After buying product, I find out for four weeks later. They don’t stock that product. I still can’t get a refund over five weeks with no information. Do not buy the hose inflator because they don’t have any be warned. Don’t buy online products from this store.

You need to get a different courier company courier please are the worst get a notification of out for delivery then not delivered and saying next business day delivery now can't find the parcel i won't buy anything again while you use couriers please

Absolutely Pathetic. They are uncontactable when something goes wrong. Their head office is uncontactable and they do not reply to contact messages through their Ebay shop. The 1300 number is answered by a call center who refuse to give out email addresses or phone numbers for branches, and cant chase up missing orders. They have sent my fridge on… Read more

a courier who doesn't even come to north QLD and it is now on its way around Australia in the opposite direction. And but wait there's more. The store will not refund me until they get the fridge back from wherever it ends up. So that's $440 out of my pocket. OR: A company manager can ring [Name Removed] in the Townsville branch, and tell him to put a 60L Drawer fridge in the boot of his car and drive the 60Kms to me, and deliver it without the bad attitude, and in as new condition. This Is what would have been done last decade, but now with all these foreign companies coming to Australia and doing whatever they like outside of the law, it appears to be anything goes for this mob.

Utterly unscrupulous, deceptive and misleading. Timed scare tactics forcing you to FOMO to get what appears to be a big discount, only to see the price drop another 25% the next day. Customer service is some of the worst I have ever encountered in any organisation - they will straight up lie saying goods were dispatched when they couldn't have… Read more

even been physically been processed. They will fight you every step of the way. Working there must be the most soul-crushing experience. As soon as they get your money, you are dead to them - they just don't care. Customer service even openly said it was marketing team that was behind the deceptive conduct of the timed pricing and price drops. Their refund process even forces you to pay to get a refund (like it was 1973). Worst part is Kings products are not even mid-level quality. They gatekeep reviews so that only 5 and 4-star reviews are displayed.

Marketing team will likely respond to this review and pretend they will follow up/action it/ensure better experience/service/products, but deep down they're just spewing word salad and will do absolutely nothing.

Massive buyer beware. Window shop here. Buy elsewhere like kickass products, etc.

This disgraceful excuse for a retailer is more trouble than they are worth.

P.S. Be sure to read the reviews sorted by most recent too - you will shocked to see how bad their reputation really is.

The worst retailer I have ever dealt with. Their return policy is a fast and they make it as hard as possible for you to return a faulty product. I believe they make it hard hoping you will give up. I bought a HUD GPS unit and it’s faulty the speed flickers all over the place making it unusable. Firstly looked on their website how to return the… Read more

unit but I couldn’t find the form or how to do it. I then rang them they emailed me a form to fill in and return. The information they require and photos and videos they want is a joke. So I filled in the form and returned 2 days later they email me asking could I video the unit not working correctly. Surely they know it’s illegal to use your phone in the car while driving. So how do I video it. There website says 30 day change of mind policy . Would hate to go up that road when they make it soooooo hard to return a faulty product. Plus it was only $29.90 imagine if it $299.00 Do not buy from them and hope to have support for faulty product. Buy from more reputable retailers that honour returns. Yes I still have the faulty HUD GPS as I don’t need the head nick of the 4wd supercentre.

Got email for cooker induction package, tried to order it ,price was different to advertise price, call them ,they said it was a misprint, and they emailed an apology, it's funny I never got that email. They should honour the advertise price

Bad First Customer experience. Poor customer service. Accurate Facts: Select an Item to buy. Select Click and Collect , Select State, Scroll to Store & a little box says Click and Collect is available in the store. BUT it is not available, Cant click it. Says out of stock and says click and collect is available. What is it? available or not???… Read more

Has a bundle advertised good price. Special had a count down timer, I bought it. Very Next day same bundle is now is now advertised cheaper. Very Misleading. Got a Welcome gift of $10 voucher. Didn't work... In fine print for orders over $100.. Gave feedback via email with the above & got a phone call back. Received the Welcome gift voucher explanation, Fine print always gets ya!.. But the customer service person started to argue about the Click and Collect situation. I don't have time to waste, Said good bye and hung up. Take the feedback and fix it. Don't think I will use the Voucher, I'll take my business elsewhere.