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4WD Supacentre Online store

4WD Supacentre Online store

4.7 from 6,555 reviews

Reviews

(5,398)
(839)
(97)
(52)
(169)
  • Product Quality
    3.4 (84)
  • Return Claim MadeYes (22) · No (80)
  • Shipping
    3.2 (60)

Reviewer Photos & Videos

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top product

published

the big daddy swag is a top buy i recommend it to anyone looking at a swag . super fast delivery here in a week can wait to use it thanks

Product Quality
Shipping
Return Claim MadeYes
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Steve

SteveWide Bay-Burnett, QLD

I like the choices and the products available

published

I found everything easy to work with and to install great products and affordable didn’t find a store went online and found the service very good and direct othe services I have used takes to long to deliver your service is very good

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre
Mick

MickSouth East Queensland, QLD

  • 4 reviews

AWESOME PRODUCT AND SERVICE!!!

published

Purchased a 3m x 6m Kings Gazebo from their online depot on Friday 14/02/20. It arrived on Tuesday 18/02/20. Turned up well packed and in great shape.
It was easy to set up. Workmanship on all components of the frame was spot on. The blue canopy is quite striking and made from excellent material. Can't fault it. Will be interesting to see how it weathers now as it will be up permanently (weather permitting).

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

great product , service & timely delivery

published

great service , delivery in good time and the product was very easy to fit using the kit provided would happily recommend this to any one looking at a similar product

Product Quality
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Phil

Phil

  • 3 reviews

Terrible warranty claim system

published
Product Quality
Return Claim MadeYes
3 comments
4WD Supacentre
Gerwood P.4WD Supacentre
Phil
Phil

Hi Tamara. There is nothing further I can do for your company. Some of the personnel I dealt with from your company were Melissa Jury, Kathryn, Anna and Liz Jones.

4WD Supacentre
Gerwood P.4WD Supacentre

Mfitz

Mfitz

  • 2 reviews

Charges for delivery of multiple purchase

published

I am a disgruntled customer, paying $40 for delivery of a kings fridge from the 4x4 superstore, and then they added another $5 for delivering of the tie down straps for the fridge.

Shipping
Return Claim MadeNo
2 comments
4WD Supacentre
Gerwood P.4WD Supacentre
4WD Supacentre
Gerwood P.4WD Supacentre

Not Happy. warranty claim issues

published

Tried making a warranty claim on multiple devices and when submitting keeps coming up error and will not submit.
Have emailed them personally and they have avoided the email and wont solve the issue. Very poor online service.
The warranty i am claiming are the laser spot lights with steam already in the casing only owning for 3 months, and have not gone through any river crossings. Only a small amount of rained received in Jan.

Product Quality
Return Claim MadeYes
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Greg

GregKatherine, NT

POSTAGE

published

These idiots want $30 to post a pair of lightbulbs. When I asked why, they replied that they had to be sent separately, although it is ONE purchase - have a look yourself: https://www.4wdsupacentre.com.au/led-headlight-kit-suitable-for-toyota-prado-150-series-2009-to-2015.html.

This is why I don't buy Australian anymore, cheaper to get it posted from overseas.

Shipping
Return Claim MadeNo
4 comments
4WD Supacentre
Gerwood P.4WD Supacentre
Greg
Greg

[Content Removed] For anyone that is not getting it, I asked why postage was $30 for a pair of lightbulbs. (that was what was advertised). Their response was they needed to post them separately!!! The ad was for 2 bulbs.

4WD Supacentre
Gerwood P.4WD Supacentre
Ryan L

Ryan LNorth-West & West coast, TAS

Absolutely disgusted with customer service

published

I purchased 7 domin8r led spotlights on special free shipping to be charged for shipping and have the price of item charged at full price also tried to contact online just get automated responses never get anywhere always same I have given up I should of purchased off eBay site would have got it $30 cheaper from same company with free shipping and Paypal would have guaranteed it last time I ever try do right thing and go direct to the store and save them eBay fees what a joke and the product turns up with lenses all scratched up not happy

Product Quality
Shipping
Return Claim MadeNo
2 comments
4WD Supacentre
Gerwood P.4WD Supacentre
4WD Supacentre
Gerwood P.4WD Supacentre
Rod

Rod

  • 3 reviews

Caveat Emptor - Buyer beware!

published

Swag mattress cover zip not stitched for 300mm. Was warned about these quality issues but bought online anyway. Warranty process too one sided and cumbersome to bother with. Ah well

Return Claim MadeNo
6 comments
4WD Supacentre
Gerwood P.4WD Supacentre
Rod
Rod
4WD Supacentre
Gerwood P.4WD Supacentre

Yadayadayadad

YadayadayadadGreater Melbourne (Outer), VIC

  • 9 reviews

Warning DO Not Buy from this Organisation

published

I am passing on this warning because I don't want to see other people get caught out like I recently did.

I emailed questions to the organisation Customer Service Centre. All I received back was abuse. No positive assistance.

2 comments
4WD Supacentre
Gerwood P.4WD Supacentre

Good morning
Apologies for the service you have received, if you would like to send the details to alivanes@4wdsupacentre.com.au I am happy to look into this for you.
Thanks,
Anna

4WD Supacentre
Gerwood P.4WD Supacentre

Jed Hazell

Jed HazellSydney, NSW

  • 2 reviews

Bush mechanic tool bag is a great tool kit a must have

published

Tool bag has all the tools you will need out bush and will help get you out of trouble when things don't always go your way and it also has great build quality especially for the price .

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Hey Jed,
Thanks for the great review, let me know if you need any assistance.
Thanks,
Anna


ssgprog3

ssgprog3ssgprog3@optusnet.com.au

  • 6 reviews

Advertise one thing, send you another, then deny the original ad they sent you.

published

I bought a "Big Daddy Deluxe Double Swag", advertised with mattress, 1550 mm wide and comes with a heavy duty bag. Only they don't send you the bag! And when you contact them (3 times) and they finally answer, they deny that the bag comes with the advertised product!

I dealt with Jordyn, absolutely terrible experience. Customer service skills zero! Wont give his last name for obvious reasons!

Terrible company, terrible customer service. Avoid like the plague!

Product Quality
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

cam

camHunter Region, NSW

LED Headlight Kit Suitable For Toyota Prado - 120 Series

published

i recently purchased the led headlight conversion kit for the prado 120 and whilst it is plug and play like they suggest, that is unless you are running the kings light bar and spot lights in this case once plugged in due to the prado being of negative wiring, high beam will not work and requires some wiring moderfications to be undertaken.
other then costing me a further $171.00 it seems to be a decent product, but the compatability issue with the kings light bar and kings spotlights should be stated before purchase of this product.

Product Quality
Return Claim MadeNo
3 comments
4WD Supacentre
Gerwood P.4WD Supacentre
cam
cam

Sorry if there is as I checked before posting this and could not find anything regarding this issue on the site, like I said more of a warning to others then a not happy with the product or with 4x4 supercentre

4WD Supacentre
Gerwood P.4WD Supacentre
Jase B.

Jase B.Hunter Region, NSW

Kings 90 ltr Fridge / Freezer

published

I bought a brand new Kings 90 ltrs fridge / freezer to find that the item is faulty as it does not freeze nor cool!!! I have run the item on both 12 v & 240 v for over 24 hrs.

I contacted Customer Service to find out the item can not be returned to a store and / or exchanged, the buyer needs to lodge a claim and answer questions which includes posting a video and photos as proof.... the item if deemed faulty then needs to be sent to Qld for an assessor to review.... after that who knows?

4wd SupaCentre / Kings advertise quailty items yet when theres an issue the only initial support is a 1800 followed by a lengthy process all at the expense of the buyer!!!

Overall Customer Service and after sales support is absolutely disgraceful!!!!

Product Quality
Return Claim MadeYes
2 comments
4WD Supacentre
Gerwood P.4WD Supacentre
4WD Supacentre
Gerwood P.4WD Supacentre
Karen

KarenSouth East Queensland, QLD

I Will Never Do Business With Them Again

published

Purchased goods online 3 weeks ago was guaranteed that goods were in stock and could pick up same day. Arrived and only part of order in stock advised will be in store within 7 days. To date have made 2 calls to customer service waiting on average 30minutes for someone to tell me goods still not in.

Must now sort out alternate Xmas gift, nil trust in anything they advise, nil customer care values from their end.

Would I recommend the company to friend or family member - No

Would I use them again - Definitely a No

Return Claim MadeNo
5 comments
4WD Supacentre
Gerwood P.4WD Supacentre
Karen
Karen
4WD Supacentre
Gerwood P.4WD Supacentre

Glenn

GlennGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Smooth transaction from purchase to delivery

published

Still cant believe I won a $250 voucher thanks again. After finally deciding what to buy I went with the titan fridge slide and thumper compressor and couldn't be happier. Not to mention i only purchased these items Tuesday night and everything arrived Saturday afternoon ready for a weekend install. Santa claus himself couldn't gaurantee that quick of a turnaround you've really made my Christmas 4wdsupacentre thankyou.

Product Quality
Shipping
Return Claim MadeNo

Marcus

MarcusMurray Region, NSW

  • 3 reviews
  • Verified customer

2.5 x 2.5 awning

published

Good product... in the beginning but does not last... this awning is worn from friction on the aluminium bar during traveling and securing straps have also come loose and fall off when open...very fiddly to put back together. Not good quality as ageing is premature. I guess the bitterness of poor quality remains long after the sweetness of the low price is forgotten as Benjamin Franklin suggested

Product Quality
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Stuart W.

Stuart W.South East Queensland, QLD

Very reasonably priced, very good service

published
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Robbo

RobboFar North Queensland, QLD

Good service

published

Most of my products have been bought online and never had a problem with their correspondence,freight was very quick to my door,I did one big order where I phoned through to try get a better discount which they gave me a few freebies.Installation was fairly easy with video instructions,just take your time and have a couple of stubbies while doing it,the only thing I found was you have to open all the packages up to find your nuts and bolts / mountings,sometimes they were hidden inside items

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Page 1 of 328

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Questions & Answers

Iestyn T.

Iestyn T.asked

I want to replace the switch that came with the AKLL-HARPNP001 harness with a 12v push switch so it matches the dash. Not sure what the three wires are on the back of the supplied switch, and which cables are which? Active - Relay - Earth - Dash power etc..

2 answers
Iestyn T.
Iestyn T.

Cables in the wiring harness are Blue/Black/White

Iestyn T.
Iestyn T.

So answered my own question after a bit of detective work with the multi-meter
Blue is the Active
Black is the Negative
White is to the relay
Wired in a OEM push switch and all looks MINT.

Hope this helps someone else.


Flip

Flipasked

Silly question re the battery box. I've been running my fridge off the battery (for several weekends & it worked fine) with the switch in the OFF position. When should I have the switch in the ON position? When I'm checking the volts or actually using it to run a fridge?

No answers

Malcolm S

Malcolm Sasked

I have purchased a pair of 7" slimline led spotlights without the wiring harness,
On the Deutsche plug there a 1 & 2 on the side,which one is positive & negative?
Thank you.

4 answers
4WD Supacentre
Gerwood P.4WD Supacentre

Hi Malcolm,

Unless you have removed the wiring from the plug, it should only socket in one direction (designed so you cannot plug it the wrong way)

Regards,
Tamara

Malcolm S
Malcolm S

Thanks for your reply Tamara,but I don't have a deutsch plug on my existing spotlight wiring that's why need to know which side is the positive & earth on the female plug on the new spotties.

Ryan F
Ryan F

Hi Malcolm, they are LED and will only work one way. You won't damage them if you do it the wrong way.


Get an answer from our members and 4WD Supacentre representatives

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