Reviewer Photos & Videos
I like the choices and the products available
I found everything easy to work with and to install great products and affordable didn’t find a store went online and found the service very good and direct othe services I have used takes to long to deliver your service is very good
AWESOME PRODUCT AND SERVICE!!!
Purchased a 3m x 6m Kings Gazebo from their online depot on Friday 14/02/20. It arrived on Tuesday 18/02/20. Turned up well packed and in great shape.
It was easy to set up. Workmanship on all components of the frame was spot on. The blue canopy is quite striking and made from excellent material. Can't fault it. Will be interesting to see how it weathers now as it will be up permanently (weather permitting).
Terrible warranty claim system
Here is my final response to the many email contacts I instigated with 4WD Supacentre during my recent $899 faulty fridge purchase ordeal.
Purchased their 90 litre 12 volt 2 door fridge/freezer. Out of the box the control panel was faulty. Power switch didnt work, fridge controls indicated a starting temp on one side of minus -12 degrees and the other at 33 degrees. I persisted for 2 days but the fridge was clealy faulty with wildly fluctuating temperatures. I rang 4WD Supacentre to seek instructions but was immediately advised to lodge a w...arranty claim online. The fridge was faulty out of the box. I was offered no assistance over the phone. Told to lodge a warranty claim from the outset. I would have thought maybe getting a technician on the phone to explain the symptoms to might have progressed the claim a lot quicker. I could have shown them videos etc. I was advised that a courier would be in touch to arrange collection. I was offered no advice as to what the warranty process consisted of because everthing is done on line. In the process of re packing the fridge I found that the zip on the cover had split open on one side and that the teeth on the other side did not mesh together properly. The covers are too tight a fit with flimsy zips and a single cover lid over a twin lid fridge. Very poor design.
Not Happy. warranty claim issues
Tried making a warranty claim on multiple devices and when submitting keeps coming up error and will not submit.
Have emailed them personally and they have avoided the email and wont solve the issue. Very poor online service.
The warranty i am claiming are the laser spot lights with steam already in the casing only owning for 3 months, and have not gone through any river crossings. Only a small amount of rained received in Jan.
These idiots want $30 to post a pair of lightbulbs. When I asked why, they replied that they had to be sent separately, although it is ONE purchase - have a look yourself: https://www.4wdsupacentre.com.au/led-headlight-kit-suitable-for-toyota-prado-150-series-2009-to-2015.html.
This is why I don't buy Australian anymore, cheaper to get it posted from overseas.
Absolutely disgusted with customer service
I purchased 7 domin8r led spotlights on special free shipping to be charged for shipping and have the price of item charged at full price also tried to contact online just get automated responses never get anywhere always same I have given up I should of purchased off eBay site would have got it $30 cheaper from same company with free shipping and Paypal would have guaranteed it last time I ever try do right thing and go direct to the store and save them eBay fees what a joke and the product turns up with lenses all scratched up not happy
Bush mechanic tool bag is a great tool kit a must have
Tool bag has all the tools you will need out bush and will help get you out of trouble when things don't always go your way and it also has great build quality especially for the price .
Advertise one thing, send you another, then deny the original ad they sent you.
I bought a "Big Daddy Deluxe Double Swag", advertised with mattress, 1550 mm wide and comes with a heavy duty bag. Only they don't send you the bag! And when you contact them (3 times) and they finally answer, they deny that the bag comes with the advertised product!
I dealt with Jordyn, absolutely terrible experience. Customer service skills zero! Wont give his last name for obvious reasons!
Terrible company, terrible customer service. Avoid like the plague!
LED Headlight Kit Suitable For Toyota Prado - 120 Series
i recently purchased the led headlight conversion kit for the prado 120 and whilst it is plug and play like they suggest, that is unless you are running the kings light bar and spot lights in this case once plugged in due to the prado being of negative wiring, high beam will not work and requires some wiring moderfications to be undertaken.
other then costing me a further $171.00 it seems to be a decent product, but the compatability issue with the kings light bar and kings spotlights should be stated before purchase of this product.
Kings 90 ltr Fridge / Freezer
I bought a brand new Kings 90 ltrs fridge / freezer to find that the item is faulty as it does not freeze nor cool!!! I have run the item on both 12 v & 240 v for over 24 hrs.
I contacted Customer Service to find out the item can not be returned to a store and / or exchanged, the buyer needs to lodge a claim and answer questions which includes posting a video and photos as proof.... the item if deemed faulty then needs to be sent to Qld for an assessor to review.... after that who knows?
4wd SupaCentre / Kings advertise quailty items yet when theres an issue the only initial support is a 1800 followed by a lengthy process all at the expense of the buyer!!!
Overall Customer Service and after sales support is absolutely disgraceful!!!!
I Will Never Do Business With Them Again
Purchased goods online 3 weeks ago was guaranteed that goods were in stock and could pick up same day. Arrived and only part of order in stock advised will be in store within 7 days. To date have made 2 calls to customer service waiting on average 30minutes for someone to tell me goods still not in.
Must now sort out alternate Xmas gift, nil trust in anything they advise, nil customer care values from their end.
Would I recommend the company to friend or family member - No
Would I use them again - Definitely a No
- Verified customer
Smooth transaction from purchase to delivery
Still cant believe I won a $250 voucher thanks again. After finally deciding what to buy I went with the titan fridge slide and thumper compressor and couldn't be happier. Not to mention i only purchased these items Tuesday night and everything arrived Saturday afternoon ready for a weekend install. Santa claus himself couldn't gaurantee that quick of a turnaround you've really made my Christmas 4wdsupacentre thankyou.
- Verified customer
2.5 x 2.5 awning
Good product... in the beginning but does not last... this awning is worn from friction on the aluminium bar during traveling and securing straps have also come loose and fall off when open...very fiddly to put back together. Not good quality as ageing is premature. I guess the bitterness of poor quality remains long after the sweetness of the low price is forgotten as Benjamin Franklin suggested
Very reasonably priced, very good service
I was looking for a long time at a range of tent options. I visited the physical store and received exceptional service, with advice and suggestions on options.
They suggested a product, the gazebo hub, for me and very soon after I jumped online found the product online with a great deal.
I wanted to pick the product up rather than be posted so I rang, ordered and collected within the hour. Very flexible but would have been good if I could have just ordered online for pickup as this wasn't an option.
The gazebo hub was of reasonable qu...ality, but for the prize was just exceptional. My main concerns are that the guy ropes and pegs are very low quality and the tent doesn't have a fly. When I tested the tent overnight there was a lot of condensation on the inside that probably wouldn't be there with a fly. I'll treat again with a tarp which I think will fix it. I've also previously purchased a small solar cell floor charging usb devices which works well, I received good service in store then too. I would recommend them
The reviewer stated that an incentive was offered for this review
Most of my products have been bought online and never had a problem with their correspondence,freight was very quick to my door,I did one big order where I phoned through to try get a better discount which they gave me a few freebies.Installation was fairly easy with video instructions,just take your time and have a couple of stubbies while doing it,the only thing I found was you have to open all the packages up to find your nuts and bolts / mountings,sometimes they were hidden inside items
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Questions & Answers
I want to replace the switch that came with the AKLL-HARPNP001 harness with a 12v push switch so it matches the dash. Not sure what the three wires are on the back of the supplied switch, and which cables are which? Active - Relay - Earth - Dash power etc..
Silly question re the battery box. I've been running my fridge off the battery (for several weekends & it worked fine) with the switch in the OFF position. When should I have the switch in the ON position? When I'm checking the volts or actually using it to run a fridge?
I have purchased a pair of 7" slimline led spotlights without the wiring harness,
On the Deutsche plug there a 1 & 2 on the side,which one is positive & negative?
Gerwood P.4WD Supacentre
Unless you have removed the wiring from the plug, it should only socket in one direction (designed so you cannot plug it the wrong way)
Thanks for your reply Tamara,but I don't have a deutsch plug on my existing spotlight wiring that's why need to know which side is the positive & earth on the female plug on the new spotties.
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