99 Bikes ACT, Phillip

Disappointing Experience: Unsafe Bikes and Poor Customer Service at 99 Bikes – I had a disappointing experience with 99 Bikes that I feel compelled to share. I purchased a bike for my child, only to discover that it was not safe for use. Unfortunately, the bike's brake snapped in half during a routine ride, raising serious safety concerns. When I approached the store in Phillip for assistance, I was met with rudeness and a… Read more

complete refusal to honor the warranty. Instead of helping, the staff dismissed my concerns and even declined to repair the bike when I mentioned leaving a negative review. This lack of customer service and accountability was incredibly frustrating.

I cannot recommend 99 Bikes, especially for families looking for safe and reliable products. It’s essential to prioritize safety, and my experience has left me questioning their commitment to it.

Good service – A walk in with issue break issue on new bike purchased elsewhere. Was fixed on the spot in 20 minutes at minimum cost. Great service well done. Thats all I got to fill 30 words OMG! Show reply

Geat service, gear and prices – I always have a great experience at Bikes Phillip ACT. Staff are friendly and respectful even if you're a newbie, and have much expertise. The prices are good value for money. Everything is efficient. Great service, great gear, and great value. Show reply

Always great service and advice – I have been having my bicycle serviced at 99 Bikes Phillip since it opened a few years ago. They are reliably excellent and can highly recommend them for their servicing, advice and customer service. Show details

Straight shooters – 99 Bikes Philip increasingly impresses me with their sincerity and straight down the line service. The mechanics patiently explain techniques and the sales staff do their best to find appropriate products — then price match! Show details ·  1

Great service Great advice – David helpfully compared two similar products, helping us understand the difference and enabling us to make an informed choice that best suited our needs. He also took time to ensure our choice of product, the Yakima KingJoe Pro 2 Bike Rack would suit our vehicle. Really appreciated his time and service. Show details ·  1

Bike damage concern – I booked my road bike in just to have some new bar tape fitted. I dropped it off first thing on the morning of the arranged date, and picked it up at the same time the next day. So it was in the store for exactly 24 hours. I was very happy with the work carried out on the bar tape, but was concerned about some deep scratches I found in the top… Read more

tube that I know were not there one day prior. One of these was full thickness through the paint down to the carbon. I understand it is crowded in the service department, and bikes rub on each other. So I do my best to collect my bikes as soon as I can so they are not taking up space for long. This bike is eight months old and has been into the store twice (for routine things), and each time it has sustained some damage. The first time it was the seat post (specific to this frame design), and I covered the affected area with some clear frame protection to prevent similar damage reoccurring in the future. This time I'm having to do some repainting, and considering getting adhesive frame protection, not because I ride my road bike off road, but so that it survives being routinely maintained. I called the store to confirm that they are not clamping the top tube during the work, and they assured me they don't. So I am satisfied the damage is not structural, but cosmetic only. I know these things are not intentional, but accidental. I just get nervous now about getting my bikes serviced which is not an ideal situation.

Super nice and knowledgeable staff – The staffs in the store are supper knowledgeable. They helped me choose the right gear with good club price. There is no way I can do it in an online store. The shop provided all the professional tools for me to install the gears. Just love it. They build a perfect hybrid bike store ( online and offline) Show details ·  1

Wouldn't service my bike – I booked my E bike in for a service online but when I took the bike in the service guys refused to service it as it was a Giant and they didn't do Giant e-motors. I explained I didn't need the motor serviced, I just wanted a standard bike service but they refused to even look at it. Show details

extremely helpful and personal staff – Came in with a vague idea. Left with a solid plan and the tools to achieve it. Show reply

Always excellent support – I attended 99 Bikes in Phillip today, and once again received excellent support and advice from Luke. Highly recommend Luke and the team. Show details ·  1

Very helpful staff – Did the online research and proceded to the store. Had a quick look around the store, as I am wont to do. You never know what else might come in handy. Quick discussion with a staff member regarding the desired item to confirm my research, paid the bill and left as a happy customer. Show reply

What a legend – I spent 45 mins sorting out a puncture on my son's front tyre and in the process fixed it but put another hole in the tube. I took the wheel into Phillip and acknowledged defeat, the guy in the service area (on a public holiday) saw the SOS painted across my face and stopped what he was doing to replace the tube and show me some tips for next time. Took him about 2 mins. I haven't received this kind of customer service in years, what a legend! Show details ·  1

Great quote, poor follow-up – Got a really good quote for a Cube and Merida mountain e-bike but I couldn’t test ride them at the time. So I said I’d be back up from the coast either Sunday or Wednesday the following week. I followed up with an email to which ‘no problems’ was the reply. Came up to the Phillip store, having passed through Fyshwick, just to be told that the… Read more

Merida had been sold but I could test ride the Cube at the Fyshwick store! I sent an email later saying how unhelpful this was. But what really annoys me, is that there was not even a ‘sorry’ in response!! ‘No problems’ indeed - I’ve sourced a different brand more locally.

Luke the legend – Salesman Luke in Phillip/Woden. Helpful, friendly and honest. He not only helped choose the right bikes for us but put up with some terrible bike puns. What a legend. Show reply

New Helmet from 99 Bikes Phillip – Rebecca greeted me with a lovely hello. She was very helpful when it came to price matching my new helmet. Was very happy with my experience at 99 bikes Phillip. Show details ·  1

Professional Service – Again bike service was professionally and efficiently completed. Regular updates and advised on price before work started. Thanks and we will be back again :) Show details ·  1

Excellent service at 99 bikes phillip – I came from Sydney to do 5 peaks challenge. Last minute brake pad change and I needed a tool. Called in 10 minutes before close on a Saturday and the guys replaced 4 sets of pads on 2 bikes. Awesome to help my mate and I right on closing. Thanks again. Super service!!! Show details ·  2

New Purchases – Walked in for a browse, and was met by the extremely helpful Bec, walked out with my dream bike. I really appreciated Bec’s helpful advice and thorough knowledge across all bike types, including accessories and optional extras. Show reply

fantastic service – Very informative knowledgeable friendly approachable sales person, would recommend 99 bikes. Not pushy sales pitch at all. Highly recommend the trial before you buy, good value. Show details ·  1

Always delivering – 99 Bikes went above and beyond for a second time, getting my bike fixed so my weekend in the ACT was not ruined. They have really looked after me gained a loyal customer. Thank you Show details ·  1

Great service! – Roger completed my service and did great job. Excellent attention to detail and great communication. Thanks a lot! Can't wait to get back out there on my bike. Show details ·  1

Thank you – Thank you Dylan for fixing my bike chain. It rides beautiful. And thanks for the great customer Service, regards Mike Show reply

Great service, great staff – Had to have a steering head issue resolved recently. The guys fitted the bike in, fixed the issue and the bike was returned in perfect condition. Highly recommend this bike shop. Show reply

Rude, careless service – Shop attendant was blasé, casual, not interested in serving. Gave me the wrong products and a bad attitude pretty poor

Avoid At All Costs – My husband has low vision and uses his electric bike as his only means of transport (other than me driving him) as he cannot read bus numbers and taxis are very expensive. He rang to get his bike repaired and had to wait nearly 3 weeks for 99 Bikes to accept it. There was a problem with the gear cable which needed fixing. The bike shop then… Read more

said a part needed to be ordered. We then waited 10 days for the part. My husband had asked for a spare part to be purchased so he could get his friends to try to fix the bike if the same problem happened again. The extra spare part was NOT ordered. My husband was contacted today to come and collect the bike, but had to ride it home and then try to adjust the gear cable himself when he got home as it was not adjusted properly. No attempt had been made at the shop to check it was installed properly before the bike was handed over. There was NO consideration given at any time to: - my husband's disability nor - the fact that my husband has a GREAT DEAL of trouble seeing the close up detail well enough to make these adjustments himself or - repair the bike himself, let alone - any consideration to getting the repairs done promptly as my husband needed the bike for transportation. AVOID AT ALL COSTS