Pedl

Appalling customer service. False and misleading statements. Website states fast delivery. Stock shipped from Rwdfern Warehouse. I ordered 2 eBikes. Told they were shipped but they cannot provide shipping details or courier information. Bikes shipped from third party partner in Melbourne and not.from their Rwdfern Store as stated.on their website.… Read more

3 days have passed. Keep getting the same response - following up. Will.contact.ypu when we have more information. But the you hear nothing. Absolutely pathetic customer service. Look elsewhere to buy your eBike

Lie and say that products are in stock that aren't. Take your payment and then tell you they have no stock. Make you wait a week for a refund (still waiting for mine). Show details

I was very impressed with the the support and care the Guys at PEDL showed me when buying my Scrambler Fatboy. They were able to make a fairly tight delivery at short notice and as it was a birthday present I can only say that the service and helpfulness of the staff were fantastic. I would highly recommend buying your new ebike from PEDL! Show details

Excellent e-bike service. i had a level 1 e-bike service yesterday, my bike is insane. It's as if it's brand new. So clean and feels like the mechanic pulled the whole bike apart and put it back together..both guys in the workshop I dealt with were divine. It's definitely the best bike shop in Sydney.. Show details

I am able to learn about my e bike that I bought from PedL from the e-bike enthusiasts who work and run the business. That’s important! Real factual info about what is going on with your e bike . What you need to know . How to look after and charge… Read more

your lithium battery to get the best out of it, you gotta know! When I get into something like riding my new Aventon Level 2 2025 model e bike most days , it’s huge fun to learn and explore. I gotta say it again this bike is ridiculously good and fun !! I now love it . PedL have great e bikes and scooters and they can probably get you most bikes you want .

Every time I go to Redfern store or ring them , I learn something! Since pedal did my hundred kilometre check and review and fix up my bike is absolutely excellent and powers and I’m getting great exercise So so far I would give my new event and Level 2 bike 10 out of 10 for lots of enjoyable reasons. I have a huge smile on my face when I ride this thing. It’s cool. I would give pedl Store because they are all hard-core enthusiast and I know what they are doing and their advice is excellent and they are really really into it so that’s good

Just a shout-out to Pedl Redfern, Sydney for first class service. After a week negotiating new ebike laws and the most suitable ebike to buy, the guys at Pedl showed great patience while dealing with someone from the NSW North Coast who knew very little about ebikes beforehand and changed his mind regarding brands and colours several times. These… Read more

guys accommodated all of my requests. Once I was happy with my selection, delivery was fast, arriving overnight 600km away. The only problem I had during the whole process was with the local delivery driver but that's another Productreview. Special thanks to Tino and Kahil. Keep up the good work guys.

After seeing a product advertised again on PedL's website, this time I rang to confirm that the product was in stock (yes) before placing my order. Within hours I was informed that my purchase was being prepared for shipping and would soon be on it's way. That was on a Monday around noon. Three days later on Thursday at midday the product was on my doorstep. I thought that was a great service considering that I live in central Queensland. :

A massive massive thank you to yourself Khalil and the team at PEDL today for the surprise early delivery of the Fatboy Scrambler V3! To say we have a happy son is a huge understatement! Your service and communication has been incredible through the whole process and you are a true asset the Team PedL! We are also immensely grateful to the… Read more

whole team as I know there are many behind the scenes that don’t get a mention!

Chris your delivery driver was also outstanding, so personable and professional. Please pass this onto Chris and your team!

Again thank you, we will be sure to spread the word about yourself and the PedL crew!

If I could give a 0 star, I would. Bought the Cullen E-bike 1000W 48v 13Ah Realised I reviewed the bike brand when it really should be the PEDL business that needed this review too. Never too late. *sigh* ok, do not buy from PEDL - ensure you read the reviews that speak about PEDL customer service AFTER your purchase. In 2024 I bought a Cullen… Read more

E-bike 1000W 48v 13Ah online from their Redfern shop and had it sent up to QLD. Went well for the first few rides then within a few months of use, the battery started to shut off mid ride displaying an error code unless ridden on speed setting no greater than 3 (went to 5). PEDL refused to replace this faulty battery and did not even fix it when I sent it back to them at my cost. They sent it back saying they found no problem and of course it continued to shut off mid ride with the same error code. Disappointing as this was all within the warranty timeframe. They then became difficult to contact and wouldn’t reply at all. Had to report them to ACCC. Save yourself money in the long run and do not buy anything from PEDL especially if interstate. Might have been different if a visit in person to their Sydney shop would improve their customer service. Looking at the number of reviews with the same woeful experience if something needs repair through no fault of the rider, PEDL does not abide by Australian Consumer Law and should’ve been shut down long ago. Best of luck if you choose to ignore the reviews that talk about post-purchase dealings and go ahead with these peanuts. Take note: They will duck & weave you when your bike/scooter breaks. Their website warranty info means absolutely zero and they honoured absolutely zero of it in my case. Purchased online 2024 at Pedl for $1,300.

PedL Review — 1 Star ⭐ Dangerous product failure. Zero accountability. Avoid. We purchased an NCM Moscow Plus Electric Mountain Bike from PedL in September 2025. It was a Christmas gift, ridden for just 3.5 weeks before the front axle (skewer) snapped during completely normal, low-impact riding — a 48kg rider on a near-flat dirt path, crossing a… Read more

small exposed tree root. The result: the front wheel fully ejected from the forks while the bike was in motion. The forks dug into the ground. The rider was thrown and sustained elbow injuries and bruised ribs. His helmet was impact-compromised and needs replacement. The forks bent. The computer, cockpit, and seat were damaged. This is not a warranty grey area. The axle failed first. The accident followed. PedL's response was to immediately frame a structural component failure as "impact damage." Their position is that riding a mountain bike marketed for "rugged terrain" over a small tree root constitutes an impact event outside warranty coverage. This is the same bike they advertise as built to handle "the toughest trails," with a 125kg max load rating. Our rider weighs 48kg. In 20 years of off-road riding across Norco hardtails and Specialized full suspension bikes — including genuinely aggressive terrain — I have never had an axle fail. Frames crack. Forks bend. Wheels get destroyed. Axles do not snap under a lightweight rider on a mild dirt track. This points to a manufacturing defect, not rider error. Rather than accepting the bike for inspection or escalating to Leon Cycles (the Australian importer and distributor, who should absolutely be involved in a wheel-retention failure), PedL's initial response was to direct us to a third-party mechanic and treat it as a repair job. When we pushed back, their position shifted to "we don't accept liability" while offering to "arrange an inspection" — on their terms, requiring us to surrender the bike and all parts. Key facts PedL cannot explain away: The axle failed on a near-flat dirt path under a 48kg rider The bike had been ridden for under 4 weeks The bike is advertised and sold for exactly this type of riding Wheel ejection at speed is a serious safety failure, not a cosmetic warranty issue ACL consumer guarantees require goods to be of acceptable quality — a component that catastrophically fails in normal advertised use does not meet that standard.

If you are considering purchasing a bike from PedL, think carefully. Not about whether the product will work — but about what happens when it doesn't. Based on our experience, the answer is deflection, delays, and a form letter citing "impact damage."

Bought Krystall Y 20 from them. Tried to work out the setup to make the throttle and PAS work, Throttle was a crawl and PAS 25km/h regardless of which level. Sent 4 emails but no reply to any. Sixth phone call I finally got someone to answer, they then replied to my last email and attaching the Yolin manual. Called back next day (you have to… Read more

choose sales, if you choose service you get a call back from India giving you the Avocado Bike mobile service number) mind you no answer on that number either.) explained my problems in detail a number of times until it was clear that the problem was understood. I was then told the Avocado Bike service department will call me back in the afternoon. Seven days later still no call or anything from anyone. If you are outside of Sydney do not buy from them you will not get any service. I should have bought in Brisbane and my problem would have been fixed in a few minutes.

⚠️ BE CAREFUL WHEN PURCHASING FROM PEDL ⚠️ I purchased two motorbikes for my children for Christmas halfway through this year. From the very beginning, I explained that I had nowhere to hide the bikes and needed them delivered as close to Christmas as possible, as I am a single mother and wanted to keep them a surprise. I was advised by a staff… Read more

member that this would not be a problem. I was told: • I only needed to pay a 30% deposit • The bikes could be paid off before delivery • Delivery could be done the last week before they closed • The bikes would be assembled for free • Because they would be assembled, delivery would be $250 per bike, not cheaper because they are not in boxes which I agreed to and paid in full

I paid off the bikes early, exactly as instructed, using the order numbers on each payment.

When I later followed up about delivery, I was spoken to very bluntly by a staff member named Mark, who said he had nothing to do with it and passed it on to the delivery workshop.

Less than two hours later, I received a phone call saying they were at my front gate to deliver — with no prior notice — while my children were home. I explained they were meant to come two weeks later, not that day, and that I hadn’t been told they were on their way. I was told, “We’re here now, we can’t take them back.”

I had to get my mum to handle the delivery while I kept my kids inside.

When I checked the delivery, I discovered both bikes were still in boxes and NOT assembled, despite paying extra for delivery specifically because they were meant to be put together.

When I raised this with the delivery workers, they were rude and said it was my fault because I “paid in instalments” and didn’t pay exactly at the end of December — even though I paid earlier than required, as advised by their own staff. I was told it was “too hard to trace my payments” and that I should hire someone else to assemble them.

These bikes cost over $13,000 in total.

Since then, I have: • Asked multiple times for a supervisor or manager to contact me it wasn’t until two weeks later that the owner contacted me at 12:30 am in the morning and advised that that they done me a favour because I paid them off instead of paying in full so pretty much tough luck and then has not written back since • Sent emails that have been ignored • Found it almost impossible to get through by phone — calls go unanswered or I’m put on hold and told no one is available

At this point, they have completely wiped their hands of the situation.

I have now lodged a formal complaint with Consumer Affairs.

This post is simply to warn others — please be very careful and get everything in writing before dealing with this business.

My NCM London E-bike arrived on time - tracking information accurate & daily - the bike is in excellent condition but unfortunately I received the wrong battery charger- customer service had that sorted quickly & the correct charger arrived within 3 days - totally recommend Pedl - thanks

Purchased a mamba venom 29" and it is everything advertised. Strong and sturdee with ample power. Assembles easily and you can view assembly online. I'm 5' 9 and 105kgs and i use this bike mainly for shopping and visiting and this bike does it easily. PEDL were excellent to deal with and forwarded me with any advice if i needed it. Delivery was… Read more

quick and explained at every stage and on time. Pedl supplies all replaceable parts as well. Very impressed with their service and would definitley buy from them again. Kevin F Melbourne Victoria

Good Sales experience and then the worst post sales service I have ever experienced. Workshop staff are rude and try to get out of any warranty or service promises. Do not shop here ever !

Buying a bike from PedL is easy and nice, staff are friendly and convincing. But the second you need service or parts, everything changes. Quoted $800 for a tiny issue that’s probably just a wire Charged $100 just for an inspection and got nothing in return No one answers calls for weeks, or acts clueless when they do They make more money from… Read more

unnecessary repairs and “fixes” than the actual bikes Staff play innocent, pass you around, or straight-up ignore you This is clearly a pattern , friendly sales, expensive fixes, poor communication. Avoid them unless you like being ripped off and ignored.

Good Service! was manage to get a good bike from them Show details

Shout out to the team at Pedl Cronulla - and Scott in particular. He built my son’s Bagus and when we picked it up, he walked us through everything without rushing it. Solid service, straight-up good people.

Purchased the Mamba Savannah from the terrific team of the Redfern store excellent bicycle great value altogether a wonderful experience thank you very much! https://youtube.com/@traversingtravels?si=Ind6GjjCh2QR9ms1 Show details

Amazing customer support and service. Was out on the road in 25 minutes with all the information of product and uses. Love that they unhook set up and sell from the floor. The energy and information was on point. Gets a free service at 6 weeks. I have owned two other scooters and this Segway e2pro is a cracker. I live on a hill and have never been… Read more

able to ride up it to get home??? However with this beauty all the way to the front door. Big power great setting the walk is epic in company and the d/s drives are fast. Very happy (just wish Sydney would sort out the illegal part) Shout out to the staff! Thanks

I recently bought the Mamba Venom Double Strike and it’s exactly what I needed. A solid, reliable bike that gets me to my destination with ease. The build quality feels great, and it rides smooth. Fast delivery was a bonus, and for the price, it’s definitely worth it. Highly recommend if you’re after a dependable ride without breaking the bank.

Very happy with my new e-bike - Mamba Venom Antidote. Pedl team helped me work out the right bike to purchase via the online chat. Very responsive and willing to take the time to answer my questions. I purchased the bike online and it was delivered to my doorstep the next day!! The bike is lovely, heaps of power and an exceptional riding… Read more

experience on road. Went back for the complimentary tune up today and team were helpful and efficient. A very positive experience all up - thank you pedl team.

Great advice and service, wide range of bikes. Staff were very knowledgeable. Show details