99 Bikes QLD, Brisbane CBD

The Workshop people are excellent – I can only give this shop 5 stars in regard to the workshop. Polite, told me exactly what they felt needed to be done and saved me money by telling me other things weren't necessary. I thought what they charged as well was really fair. Show reply

Absolutely perfect experience – The staff is very nice and very patient, He solved every problems i asked. smile୧꒰•̀ᴗ•́꒱୨ Show reply

Good product and price. They didn't bother checking thier click and collect – Nice product reasonable interaction and price after good work process match wise. Ordered click and collect heard nothing went in and no one had processed or picked it. Shop was quiet they just didn't check thier click and collect orders for the day. They might need a manager blows the whole concept of click and collect if they don't process it. Show details

Great advice and service! – Darren gave me great advice and a great deal. I’m really happy with my new bike. Show details ·  1

Great service – Always really helpful staff, knowledgeable and happy to help with additional tech support. Show details ·  1

Top service – Took the e-bike in for its first service. First rate care & attention by the team Show details ·  1

Great help tyre beading – Great help and advice beading a problematic tyre; so I purchased a drink Show reply

Very helpful and knowledgeable staff – Having contacted this store from England to book a bike, I could not have been more pleased with the service I received. Show details ·  1

Always good! – I usually ask the guys at the store what would they recommend be it lights, shoes, saddle replacement, water bottle , locks or a helmet, they have never steered me wrong yet Show details ·  1

Very poor quality – The electric bike that I purchased for over $1000.00 I no longer have due to the bikes spokes confined to break and became costly. From day dot I feel the bike was a display and not put together properly. On one journey the battery disconnected and I had to pay for it every time bike bad service total waste of money !! Show details

Awesome Service – These guys were just great couldn’t fault there service and bikes that we hired. Show reply

Awesome to help me today, on a Sunday. Tyre busted and the staff fixed it for me. Thanks – Flat tyre. Blown out. Busted. Down. No air Thanks again Show reply

Best customer service ever!!! – The staff give a very good advice and suggestions in selecting my bike. Good job guys n much appreciated. Thanks.. Show details ·  1

Awesome service – I bought a bike recently but after my first ride realised it needed some adjustments. Went to Brisbane CBD store with no notice and Julian was able to sort out all my issues no problems. Truly awesome service. Show details ·  1

Great work and service – Very happy with the service level from Jose and the guys at 99 Bikes! These guys are friendly, honest and kind! Got my slightly worn out electric bike back on the road and it is now running so smoothly! I use my bike to get to and from work so I really am very grateful. Thanks to all of you there - Chanel Show reply

Awesome workshop service – Awesome thorough service from the Brisbane CBD workshop, and much appreciated for them getting it done on a Saturday and being able to collect it later the same day. My bike is how I get to work Monday to Friday and I can't understate how important it is to me. It's not a high end bike and I've had other bike shops snub their noses at it but… Read more ·  1

just having these guys do a quality service on it so that I don't have to worry about it failing/falling apart on me is just great and much appreciated. Club pricing is well worth it and more than reasonable. Highly recommended.

USWE “No dancing monkey” hydration pack – Dave (in-store) was very helpful and provided great service to a Nth Qlder MTB’er visiting Brisbane for the day. Thanks Show details ·  1

Thanks to all at 99 Bikes in Brisbane City – Pleasant, informed service. Both bikes purchased are a pleasure to ride. Well prepared and nice to have new bikes. Thanks to all there - Seb, Vytas etc Show reply

Service was so professional – Needed a better lock for the E-scooter. The guy named Vytautas was like unbelievable. knew everything there was to know. Showed interest in my situ and then solved the issue. 11/10. Show reply

99 bikes lie about having price matching policy then refuse to price match – I went to 99 bikes Elizabeth st Brisbane city to buy a ninebot es4 electric scooter. I went there because they had a finance option but there was another shop advertising the ES4 over $100 cheaper. I asked in store if they had a price matching policy, the guy said sometimes but not this time, he said the other store was too cheap and they couldn't… Read more

match the price. 99 bikes sold me the scooter for just over $100 more than the competitors advertised price.

When I got home I searched online to see if 99 bikes do have a price matching policy, which they do. So I filled out the online price matching form.

Here is the thing, an ES4 is just an ES2 AND an external battery. There is no scooter that comes in a box that says ES4. When I got my ES4 99 bikes billed it as an ES2 and an extra battery. 99 bikes refused to price match because they say I didn't buy an ES4 as my receipt says ES2! so sneaky. At every turn they just tried to close out my request for price match.

So I filled out a new price match request, this time for an ES2 as the competitors shop also sells the ES2 for over $100 less than 99 bikes. Now 99 bikes are ignoring the ES2 price matching request.

99 bikes is the most unethical bike store I have ever dealt with. They lied to me in store about having a price matching policy then they gave me the run around through their website, trying to close my request and any available chance. I will not be shopping there again.