Customer service ( what is this you may ask)
Two weeks ago I experienced an issue (it went flat from a full charge))with the battery on my EBike.
On taking the bike back to the store I bought it from I was informed the battery had to go back to Bosch, the store had no spare batteries (they were too expensive to keep just for back up purposes) and they would "get back to me".
A week later I rang to follow up to be told that on the Tuesday prior Bosch had posted a replacement.
Another week goes by and I call in to be told that lo and behold the battery had just arrived today and they were going to let me know.
Given the delays with Australia Post I guess it was a good response from Bosch but for 99 Bikes and customer service follow up this was a minus 10.
Worst service ever
99 bikes store O'conner PERTH 6163.
Went to get a tube replacement for a tire, 5 staff and not one person would help. "Told to stand at the tube replacement area and to wait... 15 minutes past no one has helped (we all have better things to do than to wait and 1 of 4 customers) Two employee even has the time to play and pat with a dog for 5 minutes.
If you need a bike go to a store that actually valve their customers and their time. We spend $2000 at this store.
Give your customers a little service, it's your job right? Or is that patting...customers pets and ignoring your customers more important? Also your phone never gets answered. Whoever owes this store should consider better management as you are losing a lot of customers to your ignorant/unproductive staff.
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