99 Bikes WA, O'Connor

Great customer service – Great place to buy a new bike, friendly and knowlegable staff Show details

New bar tape – Excellent work by Calum and team, thanks again, will definitely be back Show details

Amazing service – Adrian was amazing, he was extremely helpful in choosing our new bikes and all the necessary accessories. He took time with us and made absolutely sure that we were very happy with our purchases in a friendly and efficient manner. Thank you so much. Sarah and Brian from uk!

Shotgun bike seat – Great customer service and product knowledge from the staff Thank you Show reply

Great service – Adrian and his team were amazing. Thanks so much for our bike rack. Very knowledgeable Show details ·  1

Excellent Customer Service – My young fella (14)blew a tyre out far from home while mum and were at work. Walked to 99 bikes and they fixed it up there and then getting him and us out of a bind ! Thankyou Show details ·  1

Excellent Customer service – I came in with my bike to have the tube replaced with no appointment, It was done in less than 5 mins! Very kind & fast service I would highly recommend, thanks 99 bikes Show details ·  1

Simply Superb! – Simple system from setting up a booking to in store services. Fantastically fast turn around, as promised! I have never had a problem that this store has not resolved with top satisfaction! Show details ·  1

So helpful and great service – Assistance with changing my tube and showing me how to do it too. The staff are always so helpful Show details ·  1

Excellent customer service – Jack was very informed, and he was prepared to spend time with us and to problem solve to find the right bike and to take all the precautions necessary to get the new bike home safely for our young daughter. We were very impressed by Jack. He clearly takes his work very seriously and he knows a lot about bikes. Show details ·  1

Very helpful staff – Store staff were very helpful and advised me what to buy. Highly recommend this store and will visit again. Thanks Show details ·  1

Excellent customer service, Bike product knowledge and fitting skills by Felix at 99 bikes O'Connor store W.A – great product availability and price on sale which I viewed online prior to visiting the 99 bikes O'Connor store W.A. and I received excellent customer service from Felix who found the parts I required and fitted them perfectly, while also taking the time to show me how the pros fit them Thankyou - its my 1st preference Bike Store Show details ·  1

Excellent service team – Friendly young guys who know their stuff. Johan booked it in fixed it up, messaged when it was ready and explained everything that was done. 5 stars Show details

New Merida road bike – Dylan was helpful in helping me understand what I needed. I felt comfortable asking questions even though I wasn't sure about using the correct terms (jargon). It was reassuring to hear him say he liked my new bike!! I have enjoyed my purchase so far, and I feel I have made the right choice. Show details ·  1

Vey friendly and efficient service – Great customer service from Callum! Could not have been more helpful. This is the way to keep and grow your customer base. Show reply

Needed advice and several items – Aaron was knowledgeable, efficient and went out of his way to get 7 items together for me and order me a light mounting online. Also came out to my car to fit my ute's tailgate Prorack pad Show details ·  1

Excellent staff, love to help you find what your looking for – Bought a tyre, muc off dry lube, muc off 1 in 8 cleaning kit and 4 bike tubes great service would go back again definitely. Show details ·  1

Service Workshop – Great team, very good service and skilled mechanics. What more may you ask for. Everything was professionally communicated verbal and digital. Any time again. Great work and keep it up! Show details ·  1

Top Old Fashioned Customer Service – 3rd visit to your store, as always service is prompt, efficient, got exactly what I wanted, friendly advice very helpful. Show details ·  1

Perfect customer service – I lost the keys of our Ezigrip enduro 4 bike carrier in our last trip out. Called O'Connor branch to enquire on how to get a replacement. Adam was very accommodating and patient with the entire process. Arriving with a means how to order one, i placed an order and he said he'll inform me once it's out. Promptly he did. Brett did a follow up… Read more ·  1

message my order has been been delivered at the store. I have to tell then can't pick it up immediately as I was on site. Adam was just happy to hold it for me, taking time to send me another SMS message. Picked the keys after a few days, and even that part was really satisfying. Can't fault the entire process. Hats off to you, O'Connor guys, pls keep up that A+ customer service.

Thank you Adam! Happy customer – Today I decided to purchase a bike from 99Bikes is O’Connor. Adam’s advice was incredibly helpful as I know nothing about bikes. He helped me chose a helmet, bike lock, bike lights and of course the bike. Big thank you Adam! Your time was very much appreciated. Show details ·  1

Excellant customer service! – I was really happy with Adam’s customer service of O’conner. He was really helpful! He also helped me place the bike into the car and explained in detail how to assemble the bike wheels when I go back home. Thank you. Show details

Fabulous Service! – I called into the O'Connor store this afternoon ( Sunday) as I had a problem with my Yakima bike rack. The guys sorted it for me very quickly - super friendly and very helpful. Thank you - much appreciated. Show details

Worst shop, worst person and the worst Bike $2000 broken in a year, soccer mum rode it – Worst customer service, worst Bike $2000 and broke, sitting out the back now wish I had read about the shop first. Show details

Customer service ( what is this you may ask) – Two weeks ago I experienced an issue (it went flat from a full charge))with the battery on my EBike. On taking the bike back to the store I bought it from I was informed the battery had to go back to Bosch, the store had no spare batteries (they were too expensive to keep just for back up purposes) and they would "get back to me". A week later I… Read more

rang to follow up to be told that on the Tuesday prior Bosch had posted a replacement. Another week goes by and I call in to be told that lo and behold the battery had just arrived today and they were going to let me know. Given the delays with Australia Post I guess it was a good response from Bosch but for 99 Bikes and customer service follow up this was a minus 10. Just saying!

Worst service ever – 99 bikes store O'conner PERTH 6163. Went to get a tube replacement for a tire, 5 staff and not one person would help. "Told to stand at the tube replacement area and to wait... 15 minutes past no one has helped (we all have better things to do than to wait and 1 of 4 customers) Two employee even has the time to play and pat with a dog for 5… Read more

minutes.

If you need a bike go to a store that actually valve their customers and their time. We spend $2000 at this store.

Give your customers a little service, it's your job right? Or is that patting customers pets and ignoring your customers more important?

Also your phone never gets answered. Whoever owes this store should consider better management as you are losing a lot of customers to your ignorant/unproductive staff.

We ended up going to another store to get our tube fixed.

Very unhappy Customer. Thank you Ideal Cycle Hilton for not wasting our time and fixing the tube for us.