A.H. Beard

Only had my King Coil for 2 days but slept the best I have in years and best of all the hip muscle problems I have been seeing a Physiotherapist for seems to have disappeared. Wonderful! Show details

We bought an AH Beard mattress recently, and when it was delivered we left it aside for a couple of days to air out. It still had a really overpowering chemical smell to it after that time, so we ended up waiting a month for the smell to go. After a month, the chemical smell was still really bad, so we called the store we bought it from to arrange… Read more

an exchange. AH Beard got in contact with us and told us the only thing they could do was pick up the mattress and keep it for a few weeks, and then return it back to us - and flat out refused to do an exchange. I do not understand how that is a solution, as the mattress is completely unusable and possible unsafe to use, as I don’t know what the chemical smell is. I am horrified at this situation, as we paid a lot of money for this mattress and are now stuck with it as it stinks out our home. Absolutely appalling customer treatment.

Star rating - should be minus 5 I have lodged a formal complaint to AH Beards Customer Service Manager and the Department of Fair Trading regarding the handling of my warranty claim. My mattress was collected for repair on December 10, 2025. ​The… Read more

service I have received has been entirely unacceptable: ​Loss of Goods: From Dec 10 until Jan 16, their customer service department was unable to locate my mattress. ​Broken Promises: I had been told repeatedly that I would receive a callback or email, none of which have occurred. I had to call each time to get any information. At one point I had to call the local depot myself to get them to contact the main warehouse to locate my mattress ​Failure to Provide Reports: On Jan 20, I was promised a repair report and told the mattress would be returned that week. As of Thursday Jan 22, I had not received a report nor confirmation of transit. ​Unreasonable Delay: I have now been without a bed for over 8 weeks. I was told last Wednesday that the bed was repaired (with no input from me) and in transit and it would take a few days to get to the local warehouse which is only 4 hours away! Guess what? A week later the local depot doesn't have it and doesn't know where it is. I don't know how the company has stayed in business so long This is absolutely the worst experience I have had with a company in my entire life. This has been one example after another of pure and total incompetence. The bed itself is not what it's made out to be to begin with and this experience with trying to have it fixed just put the frosting on the cake. Stay away from AH Beard Products and 40 winks In Bundaberg

Constantly FAILING mattress, WORTHLESS warranty. Our AH Beard King Coil mattress is ‘Junk’. It sunk in the sleep positions within 6 months. Their Rep inspected but ‘denied faulty’ even though you could clearly see sunken areas. But they agreed… Read more

to look at it at the Perth factory (after my negative review) finding in fact that the support system ‘did fail’ and recommended we upgrade the firmness at a cost of around $500. So we did. Six months on it started failing again , and now a year on it’s unbearable. Causing back, shoulder and neck pain plus sleeplessness (constantly waking to due discomfort) Went back to the store - have apologised and offered us a great deal on a better brand. Not only are we disappointed with the quality, but the Warranty avoidance and lies is disgusting, and to pay more for the ‘promised’ improvement only to have it fail again. Not wasting time with their Rep and Perth team again.

We just ordered 6 beds for a new property and it's the best night sleep we have ever had. Our brother and sister law have now also purchased new beds from A.H Beard after sleeping on them at our place. The customer service was fantastic from initial enquiry to delivery. Would highly recommend.

The complete experience from purchasing to delivery was exceptional - all the AHB team were a pleasure to deal with. I've been waking up with a dodgy back for a couple of years & now I'm experiencing a huge improvement on a new firm bed. Thoroughly recommend AHBeard as a great Australian company making an exceptional Australian product.

After 26 years I finally decided to retire my Previous bed which was an AH Beard just because I wanted a change so I ordered a King Koil Grand Luxury Langham Ultra Plush Mattress and AHB Classic 2 Drawer Base and behead. Wow what an amazing bed. Easily the best bed I have ever owned and cannot recommend the buying through AH beard more. They we fantastic to deal with and even set up the bed and took the old one away. Great service. Show details

STEER CLEAR: Faulty mattress, which, when sent back to repair, we were told that the spring system had failed, and the comfort layers. This was replaced, and less than 2 months later, it's happened again. Absolutely disgusting given the price we paid - and the team at AH Beard couldn't care less. I wish I had read more reviews, rather than taking… Read more

Harvey Norman's word for it that it was a "great mattress" - as clearly we aren't the only one with this problem.

Purchased a high-end mattress here that turned out to be very uncomfortable once slept on at home. Trying a bed in a showroom is not the same as overnight use, and unfortunately there is no return or comfort-trial option, despite the price. Very disappointed and would recommend buying from retailers that allow returns or trial periods for… Read more

mattresses. Spending thousands on a mattress and not getting a good night's sleep is painful.

AHBeard 'customer service' consisted of stating the 'no returns' policy, and telling me I could spend more money for adjustments, which I was not willing to do, as I had no faith it would make a difference, and am horrified at the amount already spent. There are plenty of good value, comfort bed-makers out there that you can try and return if not comfortable. I wish I had read this before buying from AHBeard, and I would not buy from them again. Be smart and buy elsewhere, where they care about the customer and allow you to try before being committed to such a big purchase.

THE MOST INCOMPETENT STAFF IMAGINABLE. RUINS THE NAME OF THE COMPANY & PRODUCT – Staff at AH BEARD are incompetent. They were to deliver a Bedhead to me, which has taken 3 wks. In the 1st instance they delivered the wrong Bedhead & NO brackets. Now they have totally messed p delivering the new Bedhead.My recommendation is to replace the staff with people who are interested in the product & know what true service is Show details

Quite a nice comfy mattress but makes the bed too high unfortunately. The base only came in 2 colours and doesn’t match the mattress, could not change the feet either to lower the bed. Additional review. Went back to Harvey Norman and they changed the feet for me so quite pleased. Also need to use King size sheets on the mattress as Queen did not fit easily. Show details

Had a waterbed for many many years and loved it but as I got older with a back problem it wasn't suitable anymore. My new bed is excellent, so soft and comfortable and I don't wake up with a backache anymore just love it.

We recently purchased the Chiro resolve medium mattress in king size. The mattress is nicely firm and supportive without being too firm. Cannot feel movement of others in the bed, a very welcome relaxing sleep! Show reply

In April this year I purchased a King Koil Chiro Estate Double Bed Ensemble in a Medium comfort level. It cost over $2000 and was an expensive purchase for a senior citizen. When it arrived the bed was very hard, and I could not sleep on it even though I attempted to get to sleep on a number of nights over several weeks. I would find myself… Read more

lying awake at midnight or 1 am in the morning and then moving into the spare room. The comfort level did not seem comparable to other "medium" comfort levels I had tried at the retail store. I went back to the store and their "medium" in the King Koil Chiro Estate was softer than mine. I decided to pay another $500 for a "comfort adjustment" by A.H Beard to a "plush" level because they only have three basic comfort levels in that range (this is a big disadvantage). All in all, I wish that I had never purchased the King Koil Chiro Estate mattress and would urge others to avoid this range. The medium comfort level is too hard and the plush is too soft and has caused an aching back because my body sinks down too far without enough support for my hips. I have wasted $2500 and will not ever buy a bed by A.H Beard again.

The customer experience with A.H. Beard's mattress-related issues, particularly toxic smells and difficult warranty claims, has generated many public complaints. A common theme in consumer feedback is that the company dismisses concerns about persistent chemical odors as normal "off-gassing" and is unresponsive to requests for refunds on faulty products, despite Australian Consumer Law.

Purchased mattress from Harvey Norman Morayfield. It collapsed after a month’s use.A rep from the company came had a look.Yes it will be fixed. Mattress was returned two weeks later with a great lump in the middle. Complained again. Returned after… Read more

two weeks in the same condition as when it left. The next time it leaves the house it will be going to the dump. Warranty is a joke . Ten years or 10 meters out the door. Leave them in the shop.

Bought a King Koil Chiro Clarity mattress. It is so much better than any other mattress we have had previously. Delivery was on time and the delivery guys were excellent, going above and beyond to help. Show details ·  1

I bought an A.H. Beard Performa Element Plush King Mattress from the Harvey Norman store in Townsville. A few months ago I felt that the coils had begun to sag so I took photos and contacted A.H.Beard Customer Service I cannot praise the Company and the staff for their impeccable service and the outcome. They were prompt in replying and listened… Read more ·  1

to me regarding the problems I had and agreed to swap for the same or upgrade if I wantd to. I would recommend any potential buyer to confidentially purchase mattresses from A.H.Beard anytime.

Having had a previous A H Beard mattress (which we had for years and years) we thought we should replace it with a chiropractic mattress once my husband had had a back operation - big mistake - we ended up buying A H Beard again and what a relief for my husband - it is perfect! Show details ·  1