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From the 17th of February 2020, until the 30th of April 2020, Bed Threads was offering customers 10% off their next purchase upon submitting a review. This was claimable for both positive or negative reviews. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here.
Bed Threads
Reviewer Photos & Videos
P. Hui
- 3 reviews
- 2 likes
Product color looks very different in real life compared to photos on the website
We ordered a Queen bed set, in mineral because we really liked how the colour looked on the website. However, we were hugely disappointed when the sheets arrive as the product colour is completely different from the website. We decided not to return or exchange due to the long processing time (ordered on 20/2, received on 5/3).
Taleisha BarkerGreater Melbourne (Inner), VIC
- 2 reviews
Above and beyond customer service. Legends.
These guys provide the absolute best customer service and actually really care. The way they treated me with something that arose is so amazing. Have never had such amazing and personalised customer service. Thanks for the replacement etc. Legends. Will continue buying from you especially now after that.
ArchiSydney, NSW
Feels like cloud
Absolutely in love with this linen bed sheet and duvet cover!!! Beautiful colours and feels like sleeping on cloud. Will definitely buy my second bundle soon!! Really happy with my purchase!!
The reviewer stated that an incentive was offered for this review
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Lovely quality. Excellent customer service.
I can't praise the customer service enough. There was a slight problem with my order and when I emailed Bed Threads they were right onto it and it was sorted promptly. I'm very pleased with the product. Lovely to sleep in! Will buy more :)
I want so much to give 5 stars, but I cannot.
The customer service although slow is helpful and caring. The shipping could be better, but that’s okay since I was warned. Once I received the parcel I was excited, the sheets are beautiful. BUT... please be warned!!! I started breaking out in a rash after a few days, and thought nothing of it, I’d thoroughly washed them beforehand! So I kept using the sheets, continued to blame everything but the “oh so glorious” natural linen. After a month of continued rash that now covered the better part of my torso in pink polka dots, I decided to try ch...
Read moreanging back to my old bedding. Not quite a week later the rash is almost gone. Now, I’ve washed those sheets multiple times, very well. It’s a naturally hypoallergenic fabric, so how did this happen? I can only think that possibly they’re treated with some chemical. I wanted to love them, my wallet wanted me to love them. But I cannot.1 comment
@__bayproperty we use bed threads in all our luxury holiday properties - nobody tops them!
@__bayproperty - baybnb.com.au
We absolutely love the quality and of course aesthetic of Bed Threads linen .. their robes are also a cut above the rest! We highly recommend
LenaFSouth Australia
Bliss!
After we recently received our very first bedlinen set, we quickly put in another order for more.
The quality, colours and prices are wonderfully affordable! Even for us, who are on a very small limited budget.
We are so very happy and satisfied with the first set and we will never use anything else from now on, other than the beautiful bedlinen products from Bed Threads. We are sleeping on soft beautiful clouds! It's pure BLISS!
Thank you very much for making these luxury product affordable.
Shaz
- 2 reviews
The best linen bedding!
So so luxurious. My guilty pleasure. I've ordered from this company 3 times now and wont go anywhere else in the future. Beautiful earthy colour range. These sheets wash up perfectly.
- Verified customer
Great Product Great Company
We ordered sheets, pillow cases and a duvet cover from Bed Threads as a Christmas gift to my son. We have been extremely delighted with the colors, the quality of the product, and communications with the Bed Threads team. Customer service was super to work with and they surpassed our expectations to make our experience perfect. We highly recommend this product and this company.
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You get what you pay for
I have purchased three sets of sheets and two doona covers from Bed Threads. I’ve found the customer service helpful and responsive but the quality of the product is not great. I had to return a fitted sheet because the stitching was defective, and now the edges of one of the doona covers are coming apart (notwithstanding that it has only been washed a few times). There are also odd inconsistencies in the size and colour of the sheets and in the direction of the pinstripes - one of the doona covers has the pinstripes running vertically, the oth...
Read moreer has them running horizontally. Overall, it’s a decent product for the price (and a good choice for those, like me, who wanted to try linen sheets without making a huge initial outlay) but I don’t think the brand is worthy of the hype.Siena
- 2 reviews
Amazing customer service!
I was originally unhappy with my order of sleepwear but the bed threads team were absolutely fantastic. They resolved my issue straight away and were so accomodating. I received my ordered within 2 days - super quick!
As a small business they really care about their customers and are really attentive.
They have great quality linen goods!
Would definitely recommend supporting them!
Oatmeal Quilt cover
So happy with my purchase! I’m in LOVE! It’s just as beautiful in real life as the photos. Very happy!
Mary P.South East Queensland, QLD
- Verified customer
Soft and lovely quality
I am very happy with the softness and colour of these sheets. I want to thank the Bed head team for responding and resolving my issue with the first set & would be happy to recommend them now!
KTBSydney, NSW
- 2 reviews
Absolute dream linen sheets!
To sleep on/with these linen sheets, is just so absolutely gorgeous, not sure what the word is but they are divine! Husband has even noticed the difference! The colour (white), texture, fitting all perfect.
Replacement of sheet with unfinished hem was so much appreciated. Delivery on all items was fast.
In love!!!
Some of the most beautiful sheets I have ever seen! They look and feel amazing and shipping was so fast! Thank you ❤️❤️
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Semone Gippsland, VIC
So so beautiful! Just love my linen sheets ❤️
These sheets fit my mattress perfectly! The bottom sheet fits so well over my mattress, plenty to tuck in. The fitted sheet has a generous amount to tuck in also. They are just beautiful to sleep on!
- Verified customer
Great, fast service
Beautiful colors, good linen, and fast delivery to the states! Would recommend to anyone. It is expensive but I can’t tell it’ll last a long time. Would rather have this one good set to wash every week than a billion cheap sets.
The reviewer stated that an incentive was offered for this review
KylieSydney, NSW
Devine !!!!
Absolutely beautiful linen, far superior to any other brands I've tried. I will definitely be making future purchases to mix and match their beautiful colours. Customer service is outstanding!
Katherine Southwest, VIC
my guilty pleasure is bedding
the most beautiful linen I have ever owned. Bed Threads is honestly my guilty pleasure I have most colours and love to mix and match. It is true the more you wash it the softer and more beautiful it gets. Nothing else goes on my bed and the natural earthy colours are so easy to style.
Amy E.Sydney, NSW
All the things I hoped they would be and more ❤️
So smitten with our new set. After seeing so much social media hype about Bed Threads I took a leap and finally got some. They are everything they promised and more - truly a beautiful addition to our bedroom. Buttery soft, cosy but breathable... heaven!
They are also so much for affordable than other brands we've looked at. Definitely getting a second set haha we're hooked!
My partner and I are so in love with our new Ink set, THANK YOU!
Questions & Answers
Ginaasked
Do duvets have ties in all corners to hold cover in place?
No answers
Marthaasked
Can someone PLEASE help me find a duvet insert that will fit in my full sized duvet cover from Bed Threads? At this point I don’t even care what materials it is because NONE of the full duvet inserts sizes match even remotely close to fit. I’ve even tried finding a twin sized duvet but the sizes won’t work either.
Holly L.asked
It's been brought up a few times that Bed Threads doesn't publish any reviews less than five-stars on the website and that this is a breach of ACCC guidelines.
I'd really like a member of the team to comment on why that is.
1 answer
Bed T.Bed Threads
Hi Holly,
Thanks for your interest and for getting in touch.
There are a range of reviews and star ratings across our website, which you’re able to view on each individual product page.
In addition, we have a range of reviews of all ratings across Google, Facebook and Product Review.
If you have any specific queries, we would love to chat any time at hello@bedthreads.com.au
Kindest regards,
Genevieve
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Bed T.Bed Threads
Hi Emily,
How are you? Hope you're well and having a lovely week. We have tried to be in touch via direct message, but cannot seem to catch you. ...
Read more We are incredibly upset to read you had such a negative experience with our sheets and for that we are deeply sorry. We have had a look at your case in depth, and out of 200,000+ orders with generally 5 star reviews, we have come across another case like yours, where the customer was allergic to Flax, the plant that linen is derived from. We advise you check with your doctor what might have caused your allergic reaction, and we sincerely hope you are okay. We can assure you that our sheets are not dangerous in any way. Our products are dyed with non-toxic and eco-friendly dyestuff exclusively, and are also OEKO-TEX 100 certified. When a fabric is awarded a Standard 100 certification it means that it has been tested by OEKO-TEX for harmful substances such as formaldehyde, pentachlorophenol, nickel and more, and declared safe for use. Because we have been officially certified by OEKO-TEX, you can be confident that every single thread, button and fibre in our 100% French Flax Linen has been tested (and is free from) over 100 harmful chemicals and substances. Please be in touch if we can be of any further assistance at all and we genuinely look forward to hearing from you. Take care, Team BT