Trend Windows

Trend Windows

 Verifiedtrendwindows.com.au
Trend Windows
3.7

350 reviews

PositivevsNegative
67% · 236108 · 31%
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Return Claim MadeYes · No
Product Quality
4.1
Customer Service
4.1
Job Satisfaction
4.0

Reviews

350 reviews
TNB
TNB
 

Unprofessional service and substandard product

We engaged trend windows to have products made for our build. Six months on we are still waiting for rectification of defective products. The lack of customer service, communication, (any would have been appreciated), or accountability for defective work is quite possibly the worst interaction I have had with a supplier or trade.
I would not recommend this company to anyone. Show details
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Ian
IanSydney, NSW6 posts
 

Theyve got your back

Bought 20+ windows and doors and had problems with a 3rd party installer.
Contacted Trend head office, Jason/John who sent people out to rectify.
Very happy with the after sales service. Show details ·  1
Peter
PeterHunter Region, NSW
 

Delivery Drivers and communications due to windows quality

Very helpful and pleasant when delivering and collecting new windows. Show details ·  1
Product Quality
Customer Service
Hayley
Hayley3 posts
 
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Max P.
Max P.Metropolitan Adelaide, SA
 
Product Quality
Customer Service
Job Satisfaction
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John S.
John S.South East Queensland, QLD
  Verified

Dodgy business

I have had the misfortune of having Trend Windows supply products for my project in Hendra and its been the worst experience of the renovation. Payment was made some 5 months ago but the products have not been delivered. Show details
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John
John
 

Excellent service :)

I came in on a Friday at 1:45pm (accidentally out of warehouse hours) and the service lady and warehouse staff were amazing. They went above and beyond to help me. Show reply
Trev
TrevIllawarra, NSW
 

best service !!

by far the best window company around for service, getting a quote was easy and took no time, The windows are awesome as well. we needed a non standard colour, nothing was too hard. Show details ·  1
Rene
ReneSouth East Queensland, QLD
 

Amazing Customer Service

I have to say a very big thank you to Leonie Heness, Internal Sales Co-ordinator at Trend. She has gone above and beyond to assist us, and her professionalism and customer-centred focus is phenomenal. Leonie is a true asset to the Trend Windows team. Thank you Leonie for all your assistance Show details ·  1
Shafi I.
Shafi I.
  Verified

Second to none service

Our rep Rania has been really helpful from the beginning.
Always helping us forward with trend products.
Excellent service Show reply
Stephen B.
Stephen B.
 

Diabolical Customer service

Ordered windows for our renovation, and after we received the first batch of windows it has all been an up hill battle, the product them selves has been fine, fairly good quality, the customer service on the other hand has been the worst i have ever experienced, no communication and still waiting for replacement glass to be installed nearly six months after windows delivered. Show details
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Mel
MelIllawarra, NSW
 

Great customer service, very knowledgeable sales staff

Sharon and Jess from the South Nowra office have been great to deal with, always helpful and very knowledgeable. Would highly recommend. Show details ·  1
Product Quality
Customer Service
Job Satisfaction
GoodOne
GoodOne3 posts
 

Driveway blocked and they DON’T CARE

Prevented from leaving my house in order to go to the pharmacy by a trend windows delivery truck blocking my driveway. Understandably upset about it I called and was hung up on BECAUSE I was upset. No care and definitely no responsibility taken. They have very specific conditions for delivering products when it suits them, just don’t dare expect any degree of reciprocity when it comes to respect. I shall vote with my wallet and shop elsewhere. Show details
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Bernie
BernieAustralian Capital Territory
 

Fantastic service from Tara

After months of waiting Tara provided my glazing certificate efficiently and quickly. Show reply
Clay
Clay
 

Quality product and customer service

From the first contact with Rania in discussing trends products to assistance with some locks, the whole process was flawless.
The produce is faultless.

Highly recommend the whole Trend team for any project. Show details ·  1

Questions & Answers

Angie
Angie

I have a double storey 4 bedroom house with trend windows. Most of the window locks are broken. When I googled, it appears they are now obsolete. Can I put another type of lock on it.

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Derek Balmer
Derek Balmer

I have trend awning type windows , downstairs have wider opening than the upstairs. Can I modify the upstairs opening with a lengthened chain . There are no children in the home,
Thanks Derek

Trend Windows
Trend Windows   DM   

Hi Derek, Thanks for your question. Could you please email us at info@trendwindows.com.au with your name, address, and contact details so we can provide you with accurate advice.

Kind regards,

Tish at Trend Windows and Doors.

Bill Kennedy
Bill Kennedy

I live in a 4.Storey complex with a fixed and slider window. The windows have external horizontal steel slats which provide a rooster perch for birds. Yes, the ineviatble occurs. We require to move/slide the fixed glass window to access the slats to remove/clean. Can you assist. Kind regards Bill

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