Terrible aftersales customer service Geelong
Crack in bi-fold kitchen window - still waiting after 2 months for replacement glass. Sliding timber screen door doesn't slide. Windows are rubbish quality with difficult and complicated mechanisms for opening and closing. One handle already snapped off by the builder's cleaner.
Sol and Talago came to fix a problem and adjust the doors. Sol rang to let us know about the adjusted timing of their arrival. They were polite, helpful and did a great job with a smile. Doors working like a dream. Thanks Sol and Talago.
Your service team was professional, quick and did a great job.
pivot door had fallen out of adjustment after ten years of heavy use. Trend Team called before they showed up, arrived when they said and had the whole job done in an hour. Removed, adjusted, installed new seals and reinstalled. Works great, seals well. Thanks.
Sydney Customer Service
I have been dealing with Cheree in relation our recent purchase of a sliding door etc. We have now just placed an order for additional security doors. Sheree has been a pleasure to deal with. She is absolutely efficient and everything just ran so smoothly. Great customer service, people skills and an asset to the company.
Trend Windows and Doors
I have been dealing with Trend now for a couple of years and have found Jaylena has always been very helpful and will go the extra mile to help sort out any issue. it has made working with Trend a pleasant. I just heard that Jaylena was about to move back to Queensland so I would like to wish her the very best for the future. I know she will be a great asset there.
Graeme Keegan Newcastle Sheds n More
I Have just purchased new windows from Trend Windows Dubbo for a farmhouse renovation. They were very easy to deal with, honest and upfront about Christmas holiday workshop closures. Trend Dubbo had lots of product choices and were More than happy to fine tune and make adjustments to the quote to accommodate my changing renovation plans.
Highly professional and accurate
Vicky and Kristie were very friendly. Keki is technically savvy and went an extra mile. Windows came correct and on time despite the end of year rush. The only down side is delivery guys refused to deliver the windows in the back of the house claiming it was more that 20 meters which I don't believe so. Had me remove part of my fence to allow them access from behind which was a meter or 2 shorter.
Amazing - Trend Windows Tamworth
This was the best service for ordering 12 windows. They came on time, all fit perfectly and so easy to install. The admin team and Carl were so helpful and even made some changes for our unique requirements that made the whole installation so easy. Thank you very much and price wise they are an incredible reasonable price as well as great quality.
grateful that it is finally finished
was disappointed with the Rep who wouldn't return numerous calls , Why ?
A 4 day job ended up 3 months whose fault ,Builder? Window Manufacturer ? Definitely not ours !!
was most satisfied with the serviceman (Clinton) who sorted out all the problems and completed the job.
Great to see a person who still takes pride in his work and getting the job done with the upmost professionalism ,
Only because of him and your product would I endorse Trend Windows
Appalling quality.....5 years and deal has pulled away from corner on EVERY window.
We built a high end home with Chateau 5 years ago and regretfully used Trend. We have A LOT of windows - sliding, casement and bi-fold doors. Upstairs alone we have 37 casement windows and the seals on every single one of these has failed, so I can see clear daylight through the corner of the rubber seal meaning they are not weather proof.
This is after we 1st had them installed and had our first major rain event and these windows all leaked like a sieve, fortunately I noticed early on that water was pooling on our brand new floor boards d...
Friendly showroom staff
I came in late last week to ask a few questions about an upcoming renovation at a property I have just purchased. I spoke to a lovely young lady, Simone, who greeted me with a smile and answered all of my questions. Whilst I did not purchase anything on the day, I will be for sure in mid to late Jan. Hopefully Simone is available to assist me through the process! Great work Trend!
Best in Sydney
From last five years I am using service of Trend Windows for my projects. Trend Windows has very good quality. The customer service and after care is exceptional. I would love to recommend Trend Windows and will be using them again in the future. High quality staff and the customer service and after care has been exceptional.My Special thanks to Keki , who went above and beyond to look after.
The reviewer stated that an incentive was offered for this review
oI tried to source one window for our kitchen renovation only to find a number of Trend's competitors couldn't be bothered to quote or even ring me back when I left a message with the front office staff. I even had one business give me a verbal quote to only have it more than double for no good reason once they had done written quote.
I dealt with Tara from Trend Windows and she delivered on what she promised and they had my window ready when they said as I was on a somewhat tight time frame. My customer service experience was very good fro...m the front office person to the sales staff to the warehouse staff I dealt with. Well done Trend Windows and when I eventually replace all of my home windows I will go to Trend not the others. Cheers Sean
After a bit of tooing and froing after installation, I had to have a bifold rehung,(my mistake in ordering), the guys that came were prompt,friendly and efficient. Thankyou Clinton and Josh
Service and good quality
Always used service of Trend Windows for my projects and not only is the quality superior, but the customer service and after care has been exceptional. I would love to recommend Trend Windows and will be using them again in the future. High quality stuff and the customer service and after care has been exceptional. I would have no hesitation in recommending Trend Windows. My Special thanks goes to Keki , who went above and beyond to look after.
Brilliant! Look after this great, valuable staff member.
Wonderful friendly, professional individual service. Quick response with accurate drawings. I been using Trend windows for over 20 years I expect, and would not consider buying off any other market player.
Prompt and super friendly
Just a simple job of putting in window restrictors but it was done quickly and promptly. Huge compliments however to Tommy who must be about the friendliest tradie on earth - what a champion! He's done a few things for us now such as service calls and brightens the day every time.
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Questions & Answers
I have a trend sliding door which I want to move to a new location. I'd like to have a new frame for it but use the existing sliding glass doors.Do Trend just sell the frame by itself without any sliding doors?
Trend Windows and DoorsTrend Windows
Yes, we are able to supply a door frame without panels. However, we would need to find out a bit more about the product you currently have in your home to determine whether or not this is possible for your situation - How old is your door roughly so we can ensure that the current frame is as per your one on-site? Is the sliding panel on the inside of the fixed panel when opened or to the outside? Our current door is with a sliding panel on the inside and screen to the outside.
We would need to know the overall size of the frame (H x W) to ensure the correct measurements were supplied to you. We are a supply only company so if you have a builder it would be best if they can give you/us the measurements required if you don't have a builder yet let us know and we may be able to refer you to someone.
Please submit an enquiry via our website and a local team member will follow up directly with you. You can submit an enquiry here: https://www.trendwindows.com.au/contact/
The current door is around 2 years old. The sliding panel is on the inside of the fixed panel.The frame size is 2100H x 3585W.
Our trend cedar windows are 23 years old and require the struts to be replaced. Do you know where we can get supply of these struts from.
Trend Windows and DoorsTrend Windows
Could you please send an email to firstname.lastname@example.org with an image of the window and struts and your location/contact details and I can look into this one further for you.
Regards, Mel - Trend Windows & Doors.
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