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Trend Windows
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- 4 reviews
Dissapointing product support for a premium product with a premium price
I had Quantum XP windows and sliding doors installed in 2007. There are no parts avalaible to repair this premium Trend product. Several of the window locks have failed and Window repair companies can't source parts and dont want to conduct repairs. Trend themselves (when contacted) dont have the parts and suggested I see what is available ay Bunnings! Something to consider perhaps if you are looking at any product with "unique features" from Trend. Beautiful product until something breaks!
Sliding screen door
Sliding was poor finish they decide to a new one still poor finish Where is there quality control no commucation when deliverd
Excellent Customer Service
Genesis Carpentry Services has been dealing with Trend Windows in Girraween for quite some time now.
The entire time, I’ve dealt with Kellie Shephard, and her customer service has been beyond outstanding.
Always quoting on time, giving completely fair prices, keeping me up to date on all my orders etc.
Not only this but her recommendations are always on point when I require certain specifications on certain jobs.
I installed the Quantum range at my house and I can’t be happier with the product as she recommended it.
All my customers have been very happy with all their products too.
Super happy using Trend and will definitely continue to use them.
Thanks heaps Kellie!
Hi,
Thanks for sharing your feedback!...
Read more Kind regards, Tish at Trend Windows and Doors.execptional service
monunment homes and contructions use trend windows mostlly because of the great service they provide along with high quality windows to meet our client expetctaions .and meet the highest standsrd of the many muti award winning homes we produce , special mention to casey pomas and viki domaski for the great service we recieve
Hi Neil,
Thanks for sharing your feedback!...
Read more Kind regards, Tish at Trend Windows and Doors.Find out how Trend Windows compares to other Door & Window Shops
Know better, choose better.
- 3 reviews
Friendly and knowledgeable
This is our second time ordering windows with Sue. We are so happy with them and the service she has provided is amazing. We can thoroughly reccommend Sue.
Hi Jodie,
Thanks for sharing your feedback!...
Read more Kind regards, Tish at Trend Windows and Doors.3 out of 10 for products and services
I did a review before on Trend as had a lot of issues that were unresolved
Although it took nearly 9 months to resolve most of the issues ,I really feel let down by This company still
Products I'd rate at a 5 out of 10
Services a 3 out of 10
How many times my calls ,texts ,emails went unanswered
Still do
I also had issues with the Prowler screens that I paid big $$$ for at Trends end as they were the installers
They no longer deal with Prowler and I ordered a extra screen to match the others months before they parted ways with each other ,onl...
Hi Kenneth,
I am sorry to hear of your experience and we would like to escalate this issue so we can review this. Could you please email info@trendwindows.com.au with your contact details and address and we will follow this one up....
Read more Kind regards, Tish at Trend Windows and Doors.Hard to deal with. Avoid
Their ad (attached) states they are "affiliated with residential window installers" but when you ask for one they say they don't have any. We have a quote but as they will not give us any window installers we are having to start again with an installer/manufacturer. Very disappointing. Don't waste your time - go to someone who does the whole job.
Hi John,
We apologise for the frustration this experience has caused. As you mentioned Trend are a manufacturer and supplier of windows and doors and do not offer retail installation. For customers ...
Read morewho are looking for replacement windows in NSW we would suggest going through our partner Select Windows who offers our products and provides an installation service. Our team should have been clearer about this, and we would like to provide the team members feedback so we can improve. Could you please email info@trendwindows.com.au with your quote number and the Trend sales consultant that you have been in touch with.Good service if
Good follow up service from Matt to address refinements needed. Txt notifications were helpful to inform of timeframes for jobs and any delays
Hi,
Thanks for sharing your feedback!...
Read more Kind regards, Tish at Trend Windows and Doors.- Verified
Service was amazing
I dealt with a lady named Elissa Newman.
Cannot fault her service, she was calm totally knew her stuff, and done a great deal. Totally recommend trend windows and definately deal with elissa of you want a no hassle helpful transaction
Thanks again Elissa, thanks to you trend windows will be getting our work in the future.
Hi,
Thanks for sharing your feedback!...
Read more Kind regards, Tish at Trend Windows and Doors.Find out how Trend Windows compares to other Door & Window Shops
Know better, choose better.
Terrible customer service
I’ve been waiting for the glass for my bifold doors for weeks now and can’t get hold of anyone via email or phone (only get a voicemail on their main number?!!). This is impacting our build as we can’t secure the house. Terrible service!!!!
Hi,
I am sorry to hear of your experience and we would like to escalate this issue so we can review this. Could you please email info@trendwindows.com.au with your contact details and address and we will follow this one up....
Read more Kind regards, Tish at Trend Windows and Doors.Thanks - I received an email To say my glass will be installed this week … but no confirmation & they haven’t arrived as yet (nearly midday).
The inability to get in touch with a service rep is your ...
No one has responded to my subsequent emails & all phone calls go to a voicemail?!!! I’m a single mother living in an unsecured house with the back of my house fully open due to non delivery of the gl...
Read moreass panels. I can try fair trading but I just need the glass & my house to be secured - I don’t have time to wait for fair trading to get involved. Please don’t request I email again - just get my job done!!! Kingsford, NSWNo response from customer service
4 weeks ago they said they would review my complaint, I have yet to hear from them. Such a dodgy company.
Hi Tom,
I am sorry to hear of your experience and we would like to escalate this issue so we can review this. Could you please email info@trendwindows.com.au with your contact details and address and we will follow this one up....
Read more Kind regards, Tish at Trend Windows and Doors.I have already sent you my contact details and address without a response from you
- Verified
Awesome Company
Great company Great product and very friendly and help full staff. very happy with product and staff.
highly recommend. Also always on time delivery of the doors and windows.
Hi Tahir,
Thanks for sharing your feedback!...
Read more Kind regards, Tish at Trend Windows and Doors.Find out how Trend Windows compares to other Door & Window Shops
Know better, choose better.
- 2 reviews
- 1 like
DO NOT ORDER WITH THIS COMPANY
Ordered double-glazed, Timber windows for a new build in June 2021. Have paid in full. Giving this review in March 2022 as I still do not have glazing in my living room which has two walls of glass. I follow up with Trend daily, they promise me action and agree their service has been unacceptable, and then they cancel delivery at the last minute. This company is a mess. Three Heads of Service Delivery in 18 months, the latest one lasted 3 months and left this week. DO NOT BUY FROM THEM, they will not only take your money, but send you mad in the process.
Hi Jenkin,
I am sorry to hear of your experience and we would like to escalate this issue so we can review this. Could you please email info@trendwindows.com.au with your contact details and address and we will follow this one up....
Read more Kind regards, Tish at Trend Windows and Doors.Staff revue
I have been a long time customer of Trend Windows and have found my rep Casey Pomas to be extremely helpful. Casey has always taken the extra steps to make sure our orders are always right. many thanks to her and all your staff
Hi Mel,
Thanks for sharing your feedback!...
Read more Kind regards, Tish at Trend Windows and Doors.Terrible, unprofessional, extremely stressful
Dealing with Trend has been a extremely stressful experience. The window sizes were wrong when delivered and waited for 4 months to get them. Never pay up front as I was asked to do as you never get a cent back.
Hi Sabine,
I am sorry to hear of your experience and we would like to escalate this issue so we can review this. Could you please email info@trendwindows.com.au with your contact details and address and we will follow this one up....
Read more Kind regards, Tish at Trend Windows and Doors.Questions & Answers
My daughter has a house with a large double glass sliding door. The house was built about 2006.
The track rollers are worn out and we cannot find anyone who is able to remove the door from its track. Several experienced people have tried. I have some experience with other brands, but this one does not have the same system.
There is a hole at the bottom of the door with only visible screw, where most other doors have 2 screws.
Any advice would be very much appreciated.
Tim H
I have a house at the Sunshine Coast where Trend windows and doors were installed approximately
4 years ago. With recent storms this year, large quantities of water penetrated through the windows
and it is has been impossible to manage. I am wondering if this is an acceptable trait of Trend Windows
or is it standard with all sliding glass windows irrespective of the brand? Ted
I have a 5 year old house all with Trend Windows and sliding Doors.
I have difficulty closing some of the 91 x 210cm double hung windows. Unless I use strength along with a board with a long handle I find them difficult to close and lock. If I don’t use the board I have to place my hands over the windows (those that are a bit easier). Please assist. Thank you
Hi Jenny,
This could be due to lack of use, double hung windows need to be opened and closed regularly to ensure smooth operation....
Read more The other reason this could be happening is due to changes in metal as the temperature changes, this can be corrected by adjusting the friction foot at the bottom of the sash. These feet clamp against the jambs to hold the sash in the correct place, too loose and the sash falls, too tight and you they become difficult to open them. If you require instructions on how to adjust the friction foot at the bottom of the sash please email info@trendwindows.com.au and we can email these to you. Tish - Trend Windows & DoorsGet an answer from our members and Trend Windows representatives
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Hi William,
I am sorry to hear of your experience and we would like to escalate this issue so we can review this. Could you please email info@trendwindows.com.au with your contact details and address and we will follow this one up....
Read more Kind regards, Tish at Trend Windows and Doors.