A Man & His Cave

Ordered 2x 7ft pool tables and premium cue rack to set up in small bar area. Absolutely impressed with the communications from Lachy and could not be happier with the tables etc. They look amazing and have already been out to good use!!

We bought a new pool table from this company and they refuse to come and fix their defect. The table is less that five months old and this company doesn't want to help us. This is an installation problem and they don't want to take responsibility Hopefully they will solve the problem so we can write am positive review.

Appalling service, lies and dishonesty, weeks and weeks of delays because they oversold stock on Black Friday that they promised was on hand. Purchased an 8 foot skate pool table in November, still have no pool table at the end of Jan that… Read more

apparently was 2 weeks away at purchase. Installers apparently had a medical emergency after they’re meant to be onsite installing, and then a week later the stock is apparently damaged and needs redistribution from overseas. Have been waiting for more than a month again since that last update and yet they continue to sell them online as available. I’m told it’s still 4 weeks away, so 3-4 months from purchase. Have been promised partial refunds which they won’t confirm in writing and which I still haven’t received in more than 6 weeks - just complete liars. A man and his cave are a complete joke. They’re untrustworthy and offer an exceptionally poor service. Use anyone other than them!

Unfortunately i cant do a zero star as that is what would be chosen , originally purchased the arcade game as a pair back in feb 2024 for 8K , delivery dates were not honoured and far out approx 10 or more phone calls that were no responce where… Read more

the games were , free dart board and free cigar box took weeks to arrive only after multiple compaints to them they werent delivered, first problem was they were shipped without hdd so games were useless at that point , this was emailed 16/ december, and took a couple of weeks to receive parts to make them work , the next problem that arose in the arcade game not selecting games , emails as follows on the dates of 17/12 ,23/12 emailed no instructions supplied for all 3 games we purchased, 2/ jan still waiting on cigar box with no responce , 18/6 emailed with problems of arcade game not working again on 23 june , 2 july , 9 july , 18th july ,27 july , 28 july , 30 july , 30 july again , and again , 31 july , 1 august, 5th august and today at the 13 the august with no responce , they have tried to fix a small pc board over a period of around 2 months with weekly emails from myself as i have shown asking whats going on and now they are not responding , this is what would be classed as major failure under ACCC considering the game doesn nothing yet they dont want to supply a replacement unit and keep blaming there supplier is trying , these guys are the importer so its there problem , i am since left with a $4000 arcade game that is completely useless , these guys would honesly be the worst company i have ever dealt with from the initial sale right though to delivery and trying to have a problem resolved is impossible , i am now at the point of posting my bad experience on multiple online reveiw sites so other customers dont waste money on this dodgy and unethical business, it is dissapointing companies like this operate in australia .

Pretty good for the price. There is a 1mm gap along the halfway line where the 2 playing surface panels are supposed to meet but don’t (doesn’t affect playing).

Absolutly awsome service we had a mix up and the boys didnt hesitate on fixing the problem. If all companys were this easy to deal with the world would be a great place. Well done to all.

I had Dan visit to set up and install an 8 foot table. Given some distance we worked well together on locking in a time that suited. He arrived on time, despite the distance, we had a good chat and he wrapped up with a beautiful table. Very happy to recommend Dan and the company.

Think twice even 3 times before you think about getting anything off these guys. The initial sale and process was fine, nothing I can fault about that. Bought a stand up arcade machine off them and was pleasantly happy with the service they provided. Then after a few short month a started having problems with the machine. Games loaded but the… Read more

buttons stopped working. Couldn't load credits or return to main menu. To me it was a simple software issue and I contacted the company to let them sort out what shoud be an easy fix considering the high level of sales they continually post and brag on about. Several emails later and videos sent of the issue i am having they simply keep replying that they are working on the issue and will have it sorted the very same week that they respond to the email. One week leads into another with the same responce again, and same as the week before, nothing happens. Even at one time asking me to find my own technician to repaire the issue without even having the correct parts to replace. One time an actual technician came and couldn't fix the issue due to not having the correct parts and not even being able to understand what the problem could be. He was texting with the company while here and said that they are sorting it out and to expect it to be fixed with a week or 2, that was more than 2 months ago. To top it off, they dont even know what the technician has done and keep asking me to contact the technician for parts and questions for them. This problem has been happening since August last year and it is now going mid way through March. Still using the same excuse and still no closer to any resolve. Absolutely gutted with there after sales service, and on there warranty it even says that if the problem cant be fixed, they will replace the item with a new one if it falls in the warranty period. I have asked for a replacement but they keep asking me to bare with them while they try and sort it out. Please dont waste your money in a company such like this one. They are only interested in sales and maketing themselves with football players to lead you to believe in them to be something that they are not. Shop around and read reviews posted on other sites bar there own ones.

Zero isn't available. Poor customer service, multiple deliveries or no delivery at all, predict still doesn't work. DON'T PURCHASE FROM THESE PEOPLE. They don't care and will take your money and move on. Purchased a kegerator, which has never worked.

Bought a Pool Table 3rd August was supposed to be delivered between 7-10 days - Still nothing: No reply to my email. Not a great purchase, hopefully it will arrive ! $273.00 Delivery, maybe going around the globe? Who knows - I don't: I cant rate the product as I do not have it!

Dan did a great job. Came all the way from Melbourne to Adelaide to replace a defective part and level our pool table. Thanks Dan

Excellent install and communication from Dan The Man. Arrived on time and carried out the install professionaly.Would definately recommend

We’re very happy with our pool table installation and the service we received. There were a few issues initially, but the company handled everything professionally and fixed the problem quickly once it was brought to their attention. Their responsiveness and willingness to make things right really stood out. Now that everything has been resolved,… Read more

the pool table looks great and plays perfectly.

We appreciate the prompt follow-up and excellent customer service. Highly recommended!

Great communication and ensured the pool table was perfect. Thank you Dan

Great products with great service, kept in touch with my order which was nice to see Purchased pool table & great Northern bar table & stools, very happy to have these at home, quality gear

Just like the advertisement, looks great and gives me bar that extra great feel.

Outstanding service. We live 3 1/2 hours from Sydney. Had to pay extra but worth it. Arrived on time and has done a fantastic job! Pool table looks great and plays better.

Installation process was so quick and done well. Super happy with the job Dan did!!