Mr Toys Toyworld

Hanna went above and beyond to source a particular toy for my daughter, was very speedy with her email replies and happy to answer my millions of questions!
Thankyou so much!

Avoid this company at all costs. They sent the wrong item, still false advertising on their website, customer service terrible, you have to do all the parceling up and sending back before they refund. Lady on the phone could not care less, nothing else we can do to help except give you a voucher to use at their company as compensation. Avoid buying online with these people and buy local!

Inter-state customer - Items we wanted to purchase were sold out online however after contacting MrToys online, Hanna continued to source the products from stores until order complete.
Arrived in excellent condition.
Not only this, provided customer support details for Hasbro to source other toys not available from MrToys.
Fantastic service! Thanks Hanna!

thanks so much guys, brought the legi chinese new year temple fair sunday,received Tuesday could not be anymore happy.packed perfect so no damage, wrapped in bubble wrap to. will definitely be my new lego shop now. thanks ks again guys, great work

Shannon was a great help fixing our RC car when we broke it and even went the the trouble of explaining how not to break it in future. But also how to fix it if we do :-)

So happy with the amazing customer service and quick response to questions. Very happy and look forward to more purchases in the future. My son is going to be so happy. Thanks again.

Just arrived. DOES NOT LIGHT UP no matter how I play with it. Cost of delivery was more than toy costs or value and is on me to pay to return this junk so needless to say I will bin it

Hanna was fantastic and very helpful. ordered online and called. Great customer service. Would definitely be ordering toys from this supplier again. Pity we do not have a Mr Toy world in Melbourne.

Bought 3 funlockets towers online, and 1 was damaged in transit from QLD to NSW. Staff were quick to respond to my email and fast to come up with a solution. Great customer service.

Easy parking in Jindalee. Friendly staff, always ready to help. Fantastic range of toys. Fast and very easy shopping bringing smiles all around. Many thanks to all staff for consistent service.
Very Happy!!!!

Ordered 2 Gift cards sent to my Grand Daughter in Brisbane. Did not receive a pin number. My daughter was told she could not use the cards with out the pin number. Rang head office..very apologetic. said they would ring myself and my daughter on the Monday. Never happened. Same issue last year. Went to the store again and this time they put it through.

We went in to purchase a remote control car for our sons birthday. Shannon was genuinely really helpful by informing us on all the different types and what would suit our son best.

Amy went out of her way to find a product that wasn’t in store. She found a product on the other side of town and gave options to get it

I had visited the loganholme store and needed assistance in buying a gift for a child and Jacob when on and beyond to assist, he was very patient and will shop there again

It took lots of time and can’t wait to get more to build and play with the service is great and fast plus I also wouldnt to be serviced any better

I highly recommend this store. It was well stocked, even though we were there right before Christmas. We bought a trike previously, which we wanted to change. Lorelle and the team were very accommodating of us. The bike we wanted had sold out, all except the floor model which they were happy to give us after checking it over eg pumping the tyres. They were able to answer all our questions and were very knowledgeable. Thanks Lorelle and the Mr Toys team for a great experience. Will definitely shop there again.

Not satisfied with my purchase as the site is misleading and left me disappointed I got another toy and I was expecting a different one and the customer service was not helpful or willing to make sure I was a happy customer. Instead they pretty much said it was my fault. Was mainly unhappy that they didnt even try and didnt reply to my last email. Im not usually the one to complain as I dont like it but in this situation it just wasnt good enough.