2Mr Toys Toyworld

Mr Toys Toyworld

 Verifiedmrtoys.com.au
4.4

554 reviews · Statistics

PositivevsNegative
85% · 47178 · 14%
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Return Claim MadeYes (17) · No (385)
Product Quality
4.7 (375)
Shipping
4.0 (1)
Customer Service
4.7 (409)
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Reviews

554 reviews
Teagan
TeaganVICCentral Highlands and Goldfields, VIC
 

Nurf go kart

Absolutely pleased with my customer service, continuous contact and emails to ensure I am happy with my product. They went above beyond to help me out and I will definitely be purchasing again :)
Thank use ! Show details
Product Quality
Shipping
Customer Service
Margaret C.
Margaret C.
 

Wonderful Service at Rockwell Qld

The girls at Rockwell are amazing !
I'm disabled and today I needed to buy something for my little granny. I first rang to make sure they had it then when I got there I rang the girls to ask if they could help me as I have trouble getting in and out of the car. The lady came out and showed me the item i gave her my card she went in swiped my card came back out and gave me my item.
Im so grateful for the service these girls offer in this store as its not the first time they have gone above and beyond to deliver great service.
Thank you ladies your all amazing ❤️ Show details
Jane L.
Jane L.
  Verified

Best Customer Service

I took my 11 year old Grandson Birthday shopping , He was looking at R/C cars and drones - Maddie served us and I was amazed at her knowledge of the products and she helped him choose something that would be suitable for him - no sales hype - just excellent product knowledge and genuine care of matching purchaser with product - Best shopping experience I have had in 25 years and my grandson was so delighted to learn about the car and have help making the right choice for him - I shall return - another toy shop in the area we went to ,we vowed never to return to - Maddie made all the difference for this sale.
Alexandra C.
Alexandra C.QLDSouth East Queensland, QLD3 posts
 

Poor service

Very bad online service. I bought several toys on December 5th and yesterday (December 14th) I received an email that they do not have one of the toys and that they will return the money to me in the next 48 hours and the worst thing is that I still don't know when they will send the rest of the order. If you have an online store (I had one) and you don't have a product, you have to notify the customer the next day, not a week (7 business days) later, when we are close to Christmas, I want the toy, not my money back. . Totally disappointed with this store. Show details
Rachel
RachelNTDarwin, NT
 

Great service/delivery

Last minute online shopping for Lego (sold out anywhere local) and could not be happier with the service (especially living in Darwin, NT). I was kept up to date from the time package left arriving within 4 days of purchase. Show details
Carolina G.
Carolina G.
 

Customer Service 10/10

I placed an order for Christmas delivery and missed the Christmas cut-off. I was hopeful and rung earlier in the week to check on the delivery status. I spoke to the lovely Brianna and the items were not packed yet. Within one hour of speaking to Brianna, I received an email that my package was out for delivery. I was beyond grateful that my kids will open their presents on Christmas. Next time it comes to shopping for my kids I’ll go straight to Mr Toys online -for peace of mind and knowing customer service is still a priority to the business. Thank you Brianna and Merry Christmas. Show details
Roxanne
RoxanneVICGreater Melbourne (Inner), VIC
 

Slow delivery

I feel this business shouldn’t have an online store. I placed an order on the 2nd December which said everything was on stock, they only shipped a fortnight later and there have been a couple of delivery days and it’s on track to be delivered on the 22/12. If you’re after a timely purchase this is not the place for you. Show details
Customer Service
Lisa
Lisa
 

Extremely disappointing experience

I ordered a Lego train 1/12/23, well before their advertised “order before 5th Dec for pre-Christmas delivery” as my son’s main Christmas present. Today, after wondering where it had got to I searched my email chain to find they apologised for the delay last week and then 5 days later cancelled my order as they couldn’t source it. At least money was refunded in 48hrs as promised but they SHOULD NOT be selling stock they don’t have!! Super frustrating at this time of year especially. Now to try and source it elsewhere last minute, when I thought I was done with Christmas shopping! Will not be purchasing from this shop again.
Simon m
Simon m
  Verified

Need 6 stars!

I was chasing a particular item that is very hard to find one of the staff wasn't able to track one done that was available anywhere. She then offered to give me her own personal one she owns. She was so generous and refused to accept anything in return.

Merry name was chelcey, from the springwood Mr Toys - toyworld...

6 STARS! Show details

Customer
Customer37 posts
 
Customer Service
Customer
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Big T
Big T5 posts
 

Thanks to store staff

I was assisted by Kylie and Jo at Westfield Chermside Qld store today. They helped me find the toy I needed and served me promptly. Show details
Jarod Oliver
Jarod OliverQLDSouth East Queensland, QLD
  Verified

Impeccable Service

Was kind of lost when I first walked in, but the people behind the counter were absolutely perfect directing me and even wrapped my gifts for me. Show details
Booe
BooeQLDSouth East Queensland, QLD
 

Pop funko

Linda is a lovely person very nice and friendly. B Show details
Michael
Michael
 

Amazing Customer Service From Hannah

Hannah was absolutely amazing at helping me track down a specific item and shipping it incredibly fast. Was very kind and understanding of my situation needing to quickly replace a lost item and I couldn't be happier! Show details
Robyn
Robyn
 

Exceptional Customer Service

Mr Toys is my first stop for online toy shopping. They have competitive prices and a great range. I was delighted at the quick response by Hanna to my queries, she was extremely helpful with exceptional customer service. I have no hesitation in recommending Mr Toys. Show details

Questions & Answers

cadence v.
cadence v.

are your items tested

Brette J.
Brette J.

Is mr toy toyworld bring in teifoc mini brick construction

Tegan
Tegan

I did an order on line
Roughly when will I get it and would I get it befor Christmas please ?

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Details

CategoryToys & Game Shops, Online Shops and Physical Shops
Offers Free Standard Shipping No
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Contact info for Mr Toys Toyworld

  • ABN: 74010078010

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