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Mr Toys Toyworld

Mr Toys Toyworld

4.4 from 484 reviews · View Statistics
See the Best Toys & Game Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Mr Toys Toyworld

Reviews

  • Product Quality
    4.7 (333)
  • Return Claim MadeYes (15) · No (336)
  • Customer Service
    4.7 (352)
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Pamela Rous
Pamela RousSouth East Queensland, QLD
  • 3 reviews

The staff

published

The beautiful staff at Chermside are so so helpful. They suggested a different product and gave me reasons why. I even went back and bought something else as well.

Product Quality
5/5
Customer Service
5/5
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LISE HERING
LISE HERINGSouth East Queensland, QLD

Exceptional customer service

published

I came to the store to purchase Lego. I spoke with Jo and Tim and mentioned it was too expensive. They immediately wanted to keep my business and went online to see if they could price match with another store. They found one and saved me $30.00 immediately. Well done to Jo and Tim! Fantastic service too!

Incentivised Review No
Return Claim MadeNo
Store LocationChermside Brisbane
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Joan
JoanSydney Surrounds, NSW

Extra quick postage

published

Very reasonable prices and prompt postage. i received the items within 2 days of ordering. I would shop here again.

Product Quality
5/5
Customer Service
5/5
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Customer Service

published

Hanna provided great customer service with lots of follow up calls. I really appreciate her help and passion for her job. Thanks so much Hanna !

Customer Service
5/5
Incentivised Review No
Store LocationMacgregor QLD
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Was great so many options great customer service

published

Great customer service the shop is an exciting experience with so much to offer made me feel like a kid again

Product Quality
5/5
Customer Service
5/5
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Kristyn
KristynSouth East Queensland, QLD
  • 2 reviews

Great Customer Service

published

Mr Toys processed my original order and I was updated with tracking information very soon after placing the order. After extended delays in delivery that was out of the control of Mr Toys, Louise and Hanna in Customer Service and Support have been extremely pleasant and helpful in assisting me and arranging replacement of the missing item. The response from the Mr Toys team has been outstanding. Thank you for the great service.

Customer Service
5/5
Incentivised Review No
Store LocationOnline order
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JUDY j
JUDY jHunter Region, NSW

Brilliant Servic

published

I was so lucky to find what I wanted at Mr Toys. I just hoped it arrived in time for my granddaughters birthday. Ordered Wednesday - received Friday!! Brilliant service. Yes, I will be using Mr Toys again! Thank you Mr Toys!!!

Product Quality
5/5
Customer Service
5/5
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Luke
LukeSouth East Queensland, QLD

Jo is a legend!

published

After pulling apart my sons RC car, I didn’t think I’d be able to find the parts to reassemble it. Jo form the Springwood mr toys was very knowledgeable and extremely helpful! Had me all sorted within 10 minutes. Friendly too! Thanks heaps Jo.

Incentivised Review No
Store LocationSpringwood qld
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Hudson at Kawana store

published

Kawana I was served by Hudson , best sales person I have ever met for knowledge/people skills/politeness/and the customer service thankyou

Incentivised Review No
Return Claim MadeNo
Store LocationKawana waters Queensland
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  • Verified

Santa’s Helpers

published

Our son admired a remote controlled boat, on the shelf.
The store attendant discreetly helped me get it from the shelf, pay for it & then stored it behind the counter until I could come back later that day without my child.
Thank you MrToys Helensvale, for being Santa’s helper this year!

Customer Service
5/5
Incentivised Review No
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Min Min Store Boulia
Min Min Store BouliaCentral West, QLD

Toys for town Christmas Tree from Mr Toys Toowoomba

published

Toys were wrapped beautifully and labelled individually
High quality toys received with plenty of time to spare
Children were very happy with their gifts
We highly recommend Mr Toys Toowoomba for excellent service and pr
Special thanks to David and Jen

Product Quality
5/5
Customer Service
5/5
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Courtney
CourtneySouth East Queensland, QLD

Absolutely rude staff and liars

published

Was so rude in Burleigh store had to wait over 4-5weeks for an item I was told was on its way weeks ago. Was told many of different things due to having no truck.

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Product Quality
1/5
Customer Service
1/5
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Absolutely disappointed

published

Ordered toys for Christmas in mid November. No sign of them, not dispatched according to order status and no response to my emails. Shocking service

Incentivised Review No
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Jacksons
JacksonsSouth East Queensland, QLD

Thank you joe

published

Spectacular customer services skills from Joe, she went over and beyond to help us find the right usb charger for our RC car, her service was supreme, employee of the year goes to Joe

Thank you so much will definitely be coming back to Mr toys springwood

Product Quality
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Candy
CandySouth East Queensland, QLD

The best customer service!!

published

Alec went above and beyond to help me find my Christmas gifts for the kids. I couldn’t of asked for better service. He was super kind, very helpful, and soo patient (I can be very indecisive). Thankyou Alec (at Springfield Orion) for making todays shopping trip super easy.

Incentivised Review No
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Questions & Answers

Brette J.
Brette J.asked

Is mr toy toyworld bring in teifoc mini brick construction

No answers
Tegan
Teganasked

I did an order on line
Roughly when will I get it and would I get it befor Christmas please ?

No answers
Michaela
Michaelaasked

Hi just wondering is there any stores on Melbourne? And is Mr Toys Touworld the same as toyworld at eastland melbourne

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys ToyworldSend a private message
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