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Mr Toys Toyworld

Mr Toys Toyworld

4.4 from 399 reviews

Reviews

(316)
(18)
(5)
(11)
(49)
  • Product Quality
    4.7 (272)
  • Return Claim MadeYes (13) · No (270)
  • Customer Service
    4.8 (278)

Reviewer Photos & Videos

  • More

Absolutely fantastic!!

published

Hanna went above and beyond to source a particular toy for my daughter, was very speedy with her email replies and happy to answer my millions of questions!
Thankyou so much!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Naomi

NaomiPerth, WA

  • 2 reviews

Terrible Company to deal with

published

Avoid this company at all costs. They sent the wrong item, still false advertising on their website, customer service terrible, you have to do all the parceling up and sending back before they refund. Lady on the phone could not care less, nothing else we can do to help except give you a voucher to use at their company as compensation. Avoid buying online with these people and buy local!

Customer Service
Product Quality
Return Claim MadeYes
Store Locationonline
See all answers

Excellent Customer Service

published

Inter-state customer - Items we wanted to purchase were sold out online however after contacting MrToys online, Hanna continued to source the products from stores until order complete.
Arrived in excellent condition.
Not only this, provided customer support details for Hasbro to source other toys not available from MrToys.
Fantastic service! Thanks Hanna!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
lego fan

lego fanSydney, NSW

could not be more happy

published

thanks so much guys, brought the legi chinese new year temple fair sunday,received Tuesday could not be anymore happy.packed perfect so no damage, wrapped in bubble wrap to. will definitely be my new lego shop now. thanks ks again guys, great work

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

clarke vegan

clarke veganSouth East Queensland, QLD

  • 3 reviews

Knowledge and helpful staff

published

Shannon was a great help fixing our RC car when we broke it and even went the the trouble of explaining how not to break it in future. But also how to fix it if we do :-)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKawana
See all answers

Belinda L.

Belinda L.Metropolitan Adelaide, SA

Amazing customer service

published

So happy with the amazing customer service and quick response to questions. Very happy and look forward to more purchases in the future. My son is going to be so happy. Thanks again.

Customer Service
Return Claim MadeNo
Store LocationOnline
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

The reviewer stated that an incentive was offered for this review


Arjay E.

Arjay E.Metropolitan Adelaide, SA

Light up squishy bubble sea animal

published

Just arrived. DOES NOT LIGHT UP no matter how I play with it. Cost of delivery was more than toy costs or value and is on me to pay to return this junk so needless to say I will bin it

Product Quality
Return Claim MadeNo
Store LocationCatch.com.au - mr toys toyworld
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Excellent service

published

Hanna was fantastic and very helpful. ordered online and called. Great customer service. Would definitely be ordering toys from this supplier again. Pity we do not have a Mr Toy world in Melbourne.

Customer Service
Return Claim MadeNo
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Jennifer H.

Jennifer H.Sydney, NSW

Absolutely Awesome

published

Bought 3 funlockets towers online, and 1 was damaged in transit from QLD to NSW. Staff were quick to respond to my email and fast to come up with a solution. Great customer service.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
BARBARA WISZNIEWSKI

BARBARA WISZNIEWSKISouth East Queensland, QLD

  • 2 reviews

Fantastic shop!

published

Easy parking in Jindalee. Friendly staff, always ready to help. Fantastic range of toys. Fast and very easy shopping bringing smiles all around. Many thanks to all staff for consistent service.
Very Happy!!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJindalee
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

  • Verified customer

Disappointed in contact service.

published

Ordered 2 Gift cards sent to my Grand Daughter in Brisbane. Did not receive a pin number. My daughter was told she could not use the cards with out the pin number. Rang head office..very apologetic. said they would ring myself and my daughter on the Monday. Never happened. Same issue last year. Went to the store again and this time they put it through.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers

The reviewer stated that an incentive was offered for this review


Kyrie

KyrieSouth East Queensland, QLD

Wonderful customer service!!

published

We went in to purchase a remote control car for our sons birthday. Shannon was genuinely really helpful by informing us on all the different types and what would suit our son best.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMr Toys Toyworld, Kawana
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Great customer service

published

Amy went out of her way to find a product that wasn’t in store. She found a product on the other side of town and gave options to get it

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJindalee
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Alexandra A.

Alexandra A.South East Queensland, QLD

Awesome customer service

published

I had visited the loganholme store and needed assistance in buying a gift for a child and Jacob when on and beyond to assist, he was very patient and will shop there again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLoganholme
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Jay

Jay

  • 2 reviews

Superb customer service from 2 stores!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationLoganholme
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Jenna

JennaSouth East Queensland, QLD

Exceptional Customer Service

published
Customer Service
Product Quality
Store LocationRothwell
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Elliott

ElliottSouth East Queensland, QLD

The product is perfect can’t wait to get more

published

It took lots of time and can’t wait to get more to build and play with the service is great and fast plus I also wouldnt to be serviced any better

Customer Service
Product Quality
Store LocationBrowns plains road
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

The reviewer stated that an incentive was offered for this review


Great service

published

I highly recommend this store. It was well stocked, even though we were there right before Christmas. We bought a trike previously, which we wanted to change. Lorelle and the team were very accommodating of us. The bike we wanted had sold out, all except the floor model which they were happy to give us after checking it over eg pumping the tyres. They were able to answer all our questions and were very knowledgeable. Thanks Lorelle and the Mr Toys team for a great experience. Will definitely shop there again.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Best service I've had in a long time!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationCapalaba
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Kirsty

Kirsty

  • 2 reviews

Not satisfied

published

Not satisfied with my purchase as the site is misleading and left me disappointed I got another toy and I was expecting a different one and the customer service was not helpful or willing to make sure I was a happy customer. Instead they pretty much said it was my fault. Was mainly unhappy that they didnt even try and didnt reply to my last email. Im not usually the one to complain as I dont like it but in this situation it just wasnt good enough.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

The reviewer stated that an incentive was offered for this review


Page 1 of 20

Questions & Answers

Tegan

Teganasked

I did an order on line
Roughly when will I get it and would I get it befor Christmas please ?

No answers

Michaela

Michaelaasked

Hi just wondering is there any stores on Melbourne? And is Mr Toys Touworld the same as toyworld at eastland melbourne

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Thanks for your enquiry. Unfortunately Mr Toys Toyworld is only based in South East Queensland. However you can purchase online at www.mrtoys.com.au We have the largest range of Toys, LEGO & Hobbies in Australia. The Toyworld at Eastland is independently owned.


Kylie P.

Kylie P.asked

I find it really difficult that when I want to buy a certain WWE figure , it will only let me select random to be sent out , I need a certain figure I don’t want to pay $30+ on the hopes I get the one I need and no doubles of what I’ve already got. Just wondering why this is the case and maybe suggest that it gets changed as I don’t think that suits anybody shopping .

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Hi Kylie

We totally get your frustrations! We don't like that we have to sell product Randomly Assorted also. We suggest that you call 1300 MR TOYS between 9-5pm Monday to Friday and our Online Staff will tell you what we have left in the assortment and if we haven't got the one you are looking for, they will contact the stores to try and track one down. If you call, Please ask to speak with Hanna and she will go over and beyond to get you what you are after if we stock it.

Many Thanks
Mr Toys Toyworld


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