It is impossible for me to check stock in stores if you only show queensland regardless of me entering a nsw postcode
Your programming team needs to look at the store locator program. I have wasted my time trying to find stores located in nsw with the product I want to purchase. Only queensland will come up
- Verified customer
Staff- Amazing service and knowledge
This is now my third christmas purchase for christmas. One online and also at the Carindale Store. I must say customer service is fantastic. Knowledge of product in store and aisle number was fantastic. Cannot fault that at all. I wish more stores had such great customer service.
Mr Toys Toowoomba has exceptional product knowledge
Recently David assisted me in the Toowoomba store and was an incredible help with extensive product knowledge across multiple ages. I was specifically looking for non technology based products for my sons birthday and he was able to find me something within my budget that suited perfectly. Would highly recommend the staff in this store who went out of their way to help!
Mr.Toys, great that you have scale models, but...
I normally go to Mr Toys Jindalee for hobby paints as they're competitive and close to home, also great serivce, however I would probably not buy a kit from you as most are overpriced.
You have a decent range, I don't know what profit margins you're hoping for, but most people that you are targeting (modellers) are fairly savvy with pricing and would check around before buying from you. I know of small model shops that are still pricing about 10-20% cheaper for basic kits, some of your bigger ones are quite competitive in your favour, most are...
Great Service - Helpful and Lovely Staff
Just wanted to leave some POSITIVE feedback, as we live in a world of negativity. From my initial phone call to completion of transaction, Rachael at the Burleigh store was awesome and brightened up my day :)
Good Luck to all in retail over the next month and Merry Christmas!!!
Oliver from the Chermside store was an absolute pleasure to deal with. The store was enormously busy but when I needed help to find a specific item, he quickly put me on his "To Do" list and nothing was a bother. What a lovely surprise in this climate of angry people to find such a happy worker. Great job Oliver- you have converted me to Mr Toys!!!!!
Staff friendly, helpful, and professional. The staff member serving was very patient and we would recommend Mr Toys Toyworld without hesitation. Mr Toys Toyworld store layout very customer friendly and easy to check all the products, very helpful for elderly customers.
Play-Doh Frozen Magical Fountain - Absolutely brilliant!!
Mr Toys Toyworld have an absolutely brilliant online website, so easy to use and their products are wonderful! We have just received the Frozen Play-Doh fountain in the mail and it is perfect!! It was so well packaged and such care taken too - we were so impressed. We have received top speedy service from Mr Toys Toyworld and we can never thank them all enough for making a little one very happy for her Birthday with such a top product!! Thanks everyone over there at Mr Toys Toyworld!!
- Verified customer
Looking for special butterflies Staff go above and beyond.
I was looking for some butterflies for a reward for my young students hard work and their daily practice. The store I went to, could only find one even though their computer said they had more. The young man serving me said they had another store that had more than enough. I needed 10. He went on his day off and collected them so I could get them on Saturday. This enabled me to give the students their surprise on Monday. I dont think I have ever had staff go out of their way like that to help a customer. You should have seen the faces of the girls they were so happy and proud of their special surprise. Thank you, Mr Toys.
Amazing speedy shipping excellent products
Purchased a Lego advent calendar for my son, it looks amazing! Cool little figures, so much fun as oppose to standard chocolates. Massive Lego fan. Very exciting to see what you'll get opening the doors every day throughout December
The reviewer stated that an incentive was offered for this review
We walking into your logan Hyperdome store on Saturday 2nd of November 10:30 ish and as you can see in the Picture it says Spend in Store for FREE gift. our Daughter loves the beanie boos and she's 11 has a hole collection of them so she asked to get one with her money she saved up the Medium is was $20 ish Dollars she walked up to the girl at the stand and showed the receipt and she tells her you mush spend $50 or more. I hear this and walk over and say where does it say that she said it doesn't. I walked up to the I guess very rude manager ...[name removed] and I asked her what's to go with this sign that says nothing about spending $50 or more I then said well its False advertising and maybe the ACCC and your head office should hear about this. to with this she started to have a go at me and say there is always one in the group to complain I took the pic of the sign and someone else while I was standing there asked what the sign means and I said its false advertising about having to buy over $50 and she said the same thing it does not say that as the rude manager come and rips the sign down and yelling at me as I then walked away.
Great service and value.
The best customer service and value of money. They price matched with no question. The staff were very friendly. A great lego stock. We checked other retailers and they were by far the best.
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Questions & Answers
I did an order on line
Roughly when will I get it and would I get it befor Christmas please ?
Hi just wondering is there any stores on Melbourne? And is Mr Toys Touworld the same as toyworld at eastland melbourne
Mr Toys ToyworldMr Toys Toyworld
Thanks for your enquiry. Unfortunately Mr Toys Toyworld is only based in South East Queensland. However you can purchase online at www.mrtoys.com.au We have the largest range of Toys, LEGO & Hobbies in Australia. The Toyworld at Eastland is independently owned.
I find it really difficult that when I want to buy a certain WWE figure , it will only let me select random to be sent out , I need a certain figure I don’t want to pay $30+ on the hopes I get the one I need and no doubles of what I’ve already got. Just wondering why this is the case and maybe suggest that it gets changed as I don’t think that suits anybody shopping .
Mr Toys ToyworldMr Toys Toyworld
We totally get your frustrations! We don't like that we have to sell product Randomly Assorted also. We suggest that you call 1300 MR TOYS between 9-5pm Monday to Friday and our Online Staff will tell you what we have left in the assortment and if we haven't got the one you are looking for, they will contact the stores to try and track one down. If you call, Please ask to speak with Hanna and she will go over and beyond to get you what you are after if we stock it.
Mr Toys Toyworld
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