We had the problem of the smelly battery, woke one morning and the van was filled with acrid fumes, found the battery under the bed almost melted and sizzling.
Contacted a battery specialist who said it was illegal to put lead acid batteries in an enclosed area, and recommended a AGM battery which we fitted ( very heavy).
No problems since, A-Van denied any liability and refused to re-emburse us for their not fit for use battery, have informed every A-Vanner we see as it could be a life saver.
Not happy A-Van
Purchased in March 2017.
We bought a brand new A-Van Cruiseliner Adventure Plus.
Within days the door handle fell off in our hands. It is secured by very short screws.
A curtain fastener fell off
A screw to hold the gas pipe up underneath the van was missing.
The two vents were warped. From the reviews I see A-van have known about this for years but continue to sell an inferior product.
The Finch HB9000 underbunk air conditioner barely works. It cools the van by one degree. They have known about this issue for at least two years and yet continue to promote a van with air conditioning knowing full well it doesn't work in a Cruiseliner.
A-van keep referring back to the retailer. The retailer keeps referring back to A-van.
It is not integral.
Purchased in November 2019.
Avan cruiseliner Ducted A/C will never work as it should.
The air conditioner is not large enough to cool the van. The van volume is quite small and has a 2.2 KW air conditioner fitted as standard which is sized correctly but in practice does not work. I have recently bought the van and the A/C was not cooling as I expected so had an A/C mechanic check it out. He commented that the A/c was working as hard as it could and that the outlet temp was good at 11.5 deg, but the van did not drop temp from 29 deg after hours of running. He explains that the heat insulation is not adequate because after he calc...ulated the correct A/C size for volume it should be the right size. Therefore the insulation of the van with its single glazed windows and relative slim walls and roof is the reason 2.2 kw unit does not cope. Anyone got any other explanation.
Van for a quick escape
Easy to tow and extremely fast in erection. No canvas and very watertight. Caught in an eastern coast blow in Byron (in my earlier 2003 model) and had to pack up in rain. Didn’t open up van for six weeks expecting mould and a big cleanup but clean as a whistle.
Bought a newer model this year (2013) with a/c heating and microwave.
Very very happy!
Great except for a couple of things
My issue is suspension is lousy the wine down legs are lousy that suspension is 2 firm to go off road or even gravel road come back from Cairns and it rattled all my batteries to death . tried deflating tyres and is not the solution I am going to upgrade the suspension the cost of $4, 000 the company should have put leaf springs in the first place but I'm putting alko Enduro suspension . The curtains are a problem you would think that they would put a Solid Edge on on them so you can pull the curtains across with one hand radio and speakers i...n the wrong place maybe I should shut up but I still love the van over all and great hot water heater .up date my comment 22 November 2018 apart from my whinging as some might say reading some of the comments of other people problems I will mention that the drawers under the microwave is a problem as it would on Wood tracks I had put strips of acrylic to help my cupboards slide and as I did mention that I was going to change the suspension I declined $4,000 could do a better holiday overseas costing too much to travel this country particularly if you are on your own you can't leave the van outside a park otherwise it would be gone for a single person or even a couple to go to caravan park today is outrageous for the cost with no power so I decided next year I may sell the van and spend my money travelling overseas better options but it's not for everyone .but still thinking.
About the air conditioning and a line cruise liner
We purchased a cruiseliner 5 2018 model we have found the air conditioner with the adventure plus pack extremely poor to the point its not worth having it on anyone else had this experience
A great compromise - excellent for it's purpose
After having a an Swan OB we bought a second hand 2004 Cruseliner 1D and have used it for hard top, dirt roads and tracks. No canvas, exceedingly quick to set up, lots of daylight, a light, easy and economical tow. It has been excellent for our bush and free camping purposes, but it did require a fair bit of adjustment to overcome some of the design or construction limitations. For me though that is part of the pleasure and fun of personalizing the van. Unfortunately there were 3 things that could not be easily over come. The practice of minimi...zing a van tare weight by excluding much of what would be considered (by the purchaser) as part of the van set up is common to most van builders and meant that of the 1210k ATM we have about 120ks for all 'extras' such as water, gas food, etc. The suspension is excellent for good hard top roads but only rates a 'careful' adequate for the dirt roads and tracks. And lastly the height/clearance can be improved by replacement of the van wind down stays, and the axle can be lifted (50mm spacer) on some vans (not ours unfortunately). All three could be resolved for us by going through an engineer but for us the estimated $4-5k cost does not merit it (well at the moment). For any one considering the the concept we would strongly recommend it and then personalizing or improving the van to suit the intended purposes. We've found the complaint about condensation valid, but keeping a roof vent slightly open addresses most of it. Doing this means that even when it's really cold and the condensation freezes, there is only a small quantity that is quickly and simply dispatched with a face washer on a hair brush (to reach it). Well after a cuppa and it thaws :) As an incidental, we have not had any 'Avan' work done, but the staff at Pakenham Avan have been excellent when I've called in to buy spare parts or to ask about repairing something.
Sealant looks like an 8 year's old work.
Battery is starting to smell.
Small top vent cracked.
Lock on lugs on jack wheel don't line up.
awning is a nightmare.
Currently three thousands kms from home and all of these issues have surfaced.
We purchased this van second hand but it had not done 900kms so was virtually brand new.
Comment on A'van locks
Agree with you - the locks are bad. The locks on our Cruiseliner 2016 model, especially on the baggage compartments, are unreliable. Belongings fell out - flagged down by passing motorist. Main door lock very poor. Also, recently, after only 5 weeks of use the sink mixer broke just into the first week of a 2 week stay - had no water for the rest of the stay. Because of this, tried to fix it there and then but to no avail. Won't be bothering with A'van and warranty (voided probably) because it will be more inconvenient and costly to trave...l there and back (and, of course, they well know this, don't they!) Will get it fixed locally (country Vic). Having had an original A'van from new (1998 til 2016) - can say we half expected the quality to be much poorer because of the growth of Chinese imports, etc, and it is turning out to be the case: general across the industry I would think. This current A'van will never reach the age of our previous one.
After Sales Service Lacking
We have a door lock problem with our Cruiseliner . Right from day one the lock was hard to operate,took it back to avan.They said no problem they are all like that.My partner cant operate the lock with the key.It also comes unlocked during transit.After recently having the first $280 service they still refuse to replace this lock. Any advice would be appreciated. Thanks Terry
We love it!
We are a retired couple and looking for something for our retirement.
We had hired the Avan a couple of times and just loved it, so found a second hand 2003 Cruiseliner at the right price.
Our 2013 2l diesel Forrester tows it easily, and with fuel consumption up from 6l to 8l per 100k it's not too hard on the wallet.
The time it takes to put up and down, which is under a minute either way, means pulling off the road, popping up the roof, having a cuppa, read a book, listen to some music or have a snooze, dropping the roof and continuing i...s always an option. Ours is fitted with a Webasto heater which is just the best thing for those cold mornings in the centre. We have already towed the camper about 8 thousand kilometers with 2 trips. First was from Melbourne to Broken Hill as a trial, then Melbourne to Carnarvon Gorge, and a wander around western Queensland before returning to Melbourne via Broken Hill. My only modification has been to install an AM/FM radio. In a couple of weeks we will head off to South Australia and the Flinders Ranges.
Battery caught on fire
Lucky we were not in bed when battery caught on fire, caused a lot of smoke, not confident sleeping in it. Fire brigade put out fire and after 6 weeks GIO Eventually paid up. Not good enough!
Super van but customer service leaves a lot to be desired
I had a problem with customer service which they could have fixed no problem but they didn't and the reply I got was very very terse so if I change or upgrade I could well think again
Early problems ...hoping this won't continue
Bought a brand new ex show Cruiseliner recently .We had a Cub Drifter years ago and it was tough as old boots , but too much hassle with canvas etc.
So far, the quality control is notably poor. Next time I buy a van I will be going over it with a fine tooth comb.!
We set it up at home for the first time have left it set up while we pack it with essentials . We found one large curtain missing, a light cover plate missing, and one drawer jamming up(inside slider had come adrift). This was all fixed by the one staff member at our local dealers...
Super easy A Van
Very satisfied with our second hand cruiseliner. Very reliable, tows beautifully. Perfect for two. Like all holidays preparation is the key. Correct loading, tyre pressures, brake checks and wheel bearing service all done before we left. Reading some of the less flattering reviews reveals more about problems with owners than vans. Cheers.
Avan Campbellfield Super Centre,
Nothing at all super about the after sales service, so disappointed. And I had to pay for the first service? Then too many things they were unable to fix, or did not want to fix, such as putting co axial cable in conduit, installing steel mesh fly wire, a month to complete warranty works and some still not fixed. And I too met that 'lady' who I shall not put an adjective too as I consider myself a lady. I now totally refuse to deal with her after she suggested I change my hitching configuration to something that was unsafe, because the joc...key wheel was not high enough. I just needed a higher jockey wheel, which she seemed unwilling to supply, and then tried to charge me for it. Where can one get good caravan service. This is my third go and the service gets worse and worse.
Ours is a cruiseliner
Love our cruiseliner - only put the awning up if doubtful weather never have used the annex. Our bikes fit in the back of the Prado (seats down) and travel there very happily. We prefer natural campsites so run the fridge on gas and share cooking over campfire BBQ (which fits neatly in the side hatch) and indoors. Love the big front boot. Only reason to upgrade is looking at shower and island bed. It is so easy to tow and will follow the Prado any where we want to go.
Gave up too hard
In the end too small alone and too hard to put the annex up. Traded on a 16 foot pop top Jayco. Will report. The A-van dealer was hopelessly unhelpful so went Jayco. Sorry. I meant she was a miserable cow.
replacing the battery
Great van. Only issue after 1 month with our 2nd hand cruiseline is the deep cell battery went flat. Awful smell, not the fault of the van. The issue we have is trying to get the battery out from the back corner under the bed! How? Any suggestions?
ok but not suited to my life style.
liked it for its light weight and easy to tow with my 2010 mazda bt 50 very easy to put up and down .it did not like rough roads or dusty roads and the seal on the door kept coming unstuck .the fridge and microwave do not work anymore and the replacement cost was expensive.Had a blow out which ripped off mud guard ,stability of van was excellent after blow out.sold van for good price.I plan to buy off road version.
Questions & Answers
2005 Aliner. Our first week away in has just ended.
During very windy conditions on the 3rd night, there was a loud vibrating noise coming from the apex of the roof, where both panels meet. It sounded like somebody blowing a mouth organ. We had the awning attached, and the noise was close to the area where the canvas velcroes to the van roof. I replaced the velcroe that runs parrallel to the side before we left. Is there something I missed, or is there a seal needed between the 2 meeting aluminium extrusions at the roof apex? My camper has no seal at that point, and I assumed it is a feature to allow the camper to breath. During the torrential rain we have no leaks at all, but found the buzzing, vibrating noise very annoying. Thanks in advance, Clint. (New Aliner Owner )
Hi, there is a 12mm foam 2.1mt long that is on the inside lip of the front roof and seals up against the black D-rubber that is on the top of the back roof when the 2 roofs are up and locked in. If that foam is not there then i would be checking all the other foam like 18mm on the sides of the back roof and both A-walls, 25mm foam on the sides of the front roof and the 6mm foam on the top of the side walls were A-walls hinge from. I replace that foam on avans about every 2nd day. regards brett.
What can I do to make aircon work better in 2018 Cruiseliner?
Ours NEVER worked and we proved it only cooled by one Degree C i.e it doesn't cool !. A'Van under the son of the founding members will delay very effectively in trying to remedy the situation.
Put everything in writing to A'Van as you may still have a Warranty.
You also have the option to take them to Consumer Affairs which you can do yourself without lawyers. They haven't got a leg to stand on if you get an experts report which they should provide FOC under Warranty. They know they have an inferior product but won't do anything about it.
The A/C in ours (and no doubt yours) is a Finch product. There is no phone number for Finch in Australia. Your emails to Finch won't be answered unless they think there is a potential sale. The rumour is there is some connection between Finch and A'van. It is Chinese made and imported by a company you will be unsuccessful at contacting.
The A/C doesn't work as the cooling vents come out at hip level; cold air drops to the floor and is then sucked in through the floor vent back into the A/C system. Air Cons. need to drop from above and that is not how they have set it up. There may be too many bends in the ducting though if you straighten the bends out and drop the air from above, it still doesn't cool to industry accepted standards i.e. at least 10 Degrees C cooler. That would suggest the Finch unit is under powered.
A'Van know this but won't want anything to do with you. The Retailer who sold it to you cannot refer you to the manufacturer and are supposed to remedy the situation. Good luck!
Go to consumer affairs and you will find both the Retailer and Manufacturer won't be able to defend themselves.
P.S. A portable air con of about 3.5W placed on top of the set of drawers and blowing air upwards works well.
Best of luck
Hi. Just bought a 2004 Aliner. No solar. Total novice. I’m wondering how you charge the battery as I’ve heard it doesn’t charge while we are driving. And I can’t connect it the mains at home. How does this work? Thank you for reading. Kate
Do you have a lead from the caravan with a grey Anderson plug on it? Should have just a red and black cable.
This separate to the plug with the lights/indicators on it?
This plugs into a 12v from your car’s electric system and charges the battery on the move.
Hope this helps.
You can also attach your portable solar panels direct to battery through the Anderson plug on your van - at the front next to your power switched lights etc
|Sleeping Capacity||2 people||3 people||2 people||3 people|
|Tare Weight||895 kg||895 kg||895 kg||895 kg|
|Travel Length||5.18 m||5.18 m||5.18 m||5.18 m|
|Dimensions||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm|
|Main Bed Size||Double||Single||Double||Double|
|Exterior Features||240V Power Point||240V Power Point||240V Power Point||240V Power Point|
|Interior Features||Air Conditioning||Air Conditioning||Air Conditioning||Air Conditioning|
|Kitchen Inclusions||Cooktop and Fridge||Cooktop and Fridge||Cooktop and Fridge||Cooktop and Fridge|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Sep 2007||Sep 2007||Sep 2007||Sep 2007|
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