Conaiving & patronizing staff & management
They lied to me about extra loading for monthly payment ,they protend to be nice but they evil company ,I would definitely would not recommend them to my anemies horrible people don't trust they happy commercial
Near enough is good enough attitude
To whom it may concern,
My recent experience with AAMI has been both extremely disappointing and underwhelming. From the very beginning, there was a lack of competence and errors in administration which was put down to being a busy time because the hail storm which affected my vehicle, had also affected 1000’s more. (fair enough)
During the four and a half months it took to repair my vehicle, the feedback was near nonexistent, unless I called AAMI to chase up the progress myself. On a few occasions, I was told my vehicle was at a certain loca...
Don't waste your money on AAMI
I got into a minor car accident and it was the other party at fault.
I contacted AAMI with proof and details of the other party admitting they're at fault.
AAMI did not do anything due to me not knowing if the other party had insurance or not. They told me to speak to the other party about their insurance, even when AAMI was well aware the other party was being aggressive towards me and made me feel very uncomfortable as threats were commented. All AAMI told me was to speak to the other party or take this car accident issue to small claims ...court. I honestly feel like I wasted 4 years of being loyal to AAMI from being comprehensive and becoming third party as I thought it's not worth paying comprehensive for a devalue car. When it comes to AAMI helping me with this car accident, they just take my money and offer me to go to court and sort it out myself. Which makes me forget what is the purpose of paying for this AAMI company. This is a ridiculous company and should get shut down! It's nothing but a scam.
You took my money and did not even have the decency to send me details of my insurance number etc (anything) from you.
Avoid at all cost. Please read before you consider dealing with aami.
I am having a NOT at Fault claim which AAMI unable to settle fairly.
It has been over 1 months since my car was heavily damaged in not at fault accident while being parked on the road. I have provided AAMI with all the details of at fault party and other party admitted his fault.
My car is 2016 Land Rover ended up with back damage and most likely with gear box damage and being towed away to multiple smash repairers for assessments and quotes. One of the quotes I have seen were in excess of $30K without quote for gear box. After multiple time...
You don't need to know apparently
Been with AAMI for about 5 years over 2 cars.
Email received 11/06 telling me my policy is cancelled from 10/06. I ring up to find out what is going on and they originally hint I didn't have the funds. I use a credit card to pay each month because I know there is plenty on it. No previous issues with the same card before. So after calling them on that they tell me my bank wasn't allowing them to deduct from the card, so banks fault. I get policy reinstated and use that very same card with no issue at all..... please. I receive 1 email, 0 texts, 0 phone calls and they cancel the policy and only let me know that the day after they cancel it. Could never recommend now and will change provider when CTP due in a few weeks.
Aami is slack, 0/10 would recommend!
Not happy with AAMI at all!!
I was on a payment plan due to a 3rd party car accident and was set up on a payment plan.
The total excess was $1050 and have paid $950 and was due to pay the last $100.
Only to be told I owe them $500 and only paid them $450, which wasnt correct as ive already paid for it.
Ive called them at least 8 times to sort out the issue as ive either been palmed off to somebody else or have them to tell me to call "AAMI policy"
I also had contacted them asking where my $500 , all for them to make up excuses and saying they cant refund me the money yet.Also changing the story at the very last minute that iill take 6 wks to process and transfer....
Fast forward to 8 wks later.....still no refund was made!...
- Car Insurance - Comprehensive
- Verified customer
Unlucky I'm with AAMI
I had a minor crash in the front, I was told to take it to Capital SMART. They had it for 48 hours. I picked my car up and went home. When I got home I realised my windscreen was cracked. I took it back and they said they dropped the bonnet on it. I noticed the whole front end was out of alignment so I took it to my panel beaters and they told me Capital SMART had glued the radiator support panel back on instead of welding it. The whole front end is a disgusting mess. Unlucky I'm with AAMI.
Disappointing resolution of their error.
Applied for a cover note for a $42,000 car. Answered all questions asked by the phone consultant. I wasn’t asked the value of the car, but thought nothing off of that since it’s a brand new car and so I just assumed they knew the price from their red book or whatever. Was asked were there “any extras”? Now in my decades of experience with purchasing and insuring cars, I know that ‘extras’ refers to modifications or additions to the car that aren’t standard, so my answer was “no”.
Got the cover note in the mail only to find that the amount insu...
Ive been with AAMI for well over 10 years. I have 2 policies with them one of them has gone up to $4600 and the car value is down to $15000 my other policy is much the same . Went to another company and its only $1212 for the exact same policy and with a much higher value for the car shop around before you take a policy with aami i feel ripped off by aami . At aami your a number not a customer
No value in loyalty.
After 17 years of my wife having full comprehensive insurance with AAMI and never making a claim she decided to downgrade her insurance product with them because they cut her cars value in half but still charged the same premium. A few months later after we purchased a newer car and tried to insure it she found out she's lost her rating because she downgraded which was never explained when she did it. No loyalty to loyal customers!!!
when you are with AAMI, you will know how unlucky you are.
The worst company ever!!!!
They don't even deserve one star .
They are good until they are taking your money .
I would not recommend this even to my worst enemy.
- Car Insurance - Comprehensive
- Verified customer
Loyalty and safe driving rewarded with higher rates
Extremely frustrated with AAMI. We've been with them for over ten years now. Never made a claim, not once, ever. We have two cars, home and contents.
My loyalty and safe driving is only rewarded with higher rates each year.
My car goes down in value, but my premium goes up. Every year. How can that be?
Do these idiots live under a rock or something? Do they realise that wages aren't going up at their rates? Do they realise there is a pandemic, and many millions lost their jobs? Yet, AAMI continue to treat their most loyal customers like ATMs.
So I shopped around and just found another company offering same insurance, 25% cheaper. That's a lot of savings.
Bye AAMI, you didn't even bother to reply to my email. You won't be missed.
What a relief . Thanks Aami and Ann Whittaker.
My family was impacted by covid 19 disaster as lost jobs were stressful.
Thanks to Aami for 3 month waiver help plus Woolworths voucher was extremely helpful.
Special thanks to Ann Whittaker for kind support and sympathy over the phone .
Given review even on Mozzo too as they deserved.
You are not allowed to give less than one star
We are not customers of this company but we were in an Accident with a person who is.
That person has admitted fault numerous times but her husband is being difficult (he wasn’t there) and AAMI insurance have been terrible at communicating, helping, sorting, and fixing this issue.
We have a severely damaged car, are not at fault, are dealing with an abusive person who is at fault, and a ‘below-par’ insurance company that are not helpful, are unprofessional, and whose workers don’t know their policies, or even the law.
What a terribly stressful, inconvenient and disheartening experience this is becoming.
Very good customer service and swifty repair
Car hit by someone's car so needed to make claim. Claim online application was easy and fast. Customer Service rep followed up very promptly. Repair was swifty and done in one day while new bumper, reverse senor and side panel required. Uber for free to and from repair center. Repair center staff were nice and professional. Been through different insurers but AAMI has given best experience.
I have been recently impacted by Covid-19 and contacted AAMI to see if I could possibly catch up my payments. They waived my car insurance for 3 months and sent me a $100 Woolworths voucher. I almost cried. I cannot believe that they could be so kind and empathetic and go over and above. The customer service rep was just lovely. I cannot fault them.
Incredibly helpful in a time of stress
My husband and I both have AAMI comprehensive car insurance. They have been the most cost effective insurer the past few years running. Recently, we have been impacted by COVID-19. After attempting to juggle finances we got in touch with AAMI. They waived our premiums for 3 months each and also gifted us with a voucher. We were so appreciative of the first class customer service. They honestly went above and beyond in a time of personal crisis for us. Neither of us have needed to make a claim on our insurance up until now, so we genuinely hope that they would offer the same level of customer service if we ever needed to.
Worst ever don't recommend them I don't want to deal with them again lucky your not with aami booooooo thumbs down won't even want to give them a 1 star.
Road side assistance fail
Have used AAMI for over 10 years for insurance. my car has broken down and the mechanic i have used for over 10 years is 21km away. AAMI has a limit of 20km, they refused to tow it the extra km and now i need to pay for a tow truck.
Questions & Answers
Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital
the car is my name where as my wife is the main driver, can i insure the car in her name please
I had an accident with one of your customers smash my care from the back ..... now he gave me the insurance policy number what to do ??????????? i need to repair my car???
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