Insurance Premium Theft !!!
Received a renewal for comprehensive car insurance with a write down of $11k to the vehicle from the previous year and a 16% increase to the premium, to my disgust as a loyal customer with no claims or traffic infringements in the past 30 years. You may have a concern like I did when going online for a quote (AAMI) for the same car and details as the renewal, to get a better price than the one emailed. Also while online I changed the address to the homes either side of mine only to find that they both got even cheaper premiums that mine!! I ran...g and spoke to the new quotes department in regards to these variations, only to be told its all about the specific house were the car is parked when questioned, and then offered an additional discount. I went back online to achieve a renewal from another insurance company with exactly the same details and their premium was $200 cheaper!!! So my advice to all you policy holders its not how old your are, how good you drive, how many claims you have, how long you have been a loyal customer, but how lazy they think you are not to challenge their excessive premiums with no justification. GOODBYE AAMI
Loyal customer charged $30 fee to cancel
Hi guys, having been a loyal customer for over 10 years I recently sold a car and rang to cancel the insurance only to be told there is a $30 cancelation fee!! What a joke, also after purchasing a new vehicle AAMI quoted $400 more than two other quotes I received. Please shop around you will be surprised!
Had an accident paid the excess 2 weeks ago then received a letter saying we had not paid it We asked for a receipt from AAMI when we paid it, which never CAME!. Told first guy [name removed] we had paid it. Made us feel like liers. Got the receipt number from the bank. Rang back with receipt number and again made to feel like we were lying. WELL IT TURNS OUT.... that THEY WERE INCORRECT.... WE DID PAY IT... In their stupidity they paid the $650 to our insurance policy not the excess. WE WANT AN APOLOGY... No we are not lucky we are with AAMI and very soon will not be!!!!!
Never Never Never Aami Please Stay Away
Please do not use AAMI, They do not allow you take your car to your preferred mechanic. They will forward your car to cheap mechanics which do really cheap job.
Up Ship Creek
I was an AAMI member for a number of years and it wasn't until I saw AAMI's ad for roadside assistance that prompted me to write this. In July 2018 I was stuck in woop woop (well not actually woop woop ) but Murtoa in Victoria's west. My car broke down so I called them, the operator simply did a Google search of my location and read out a few name of automotive repairers and said to call these guys and then call us back and we will arrange a tow truck, Not exactly the image you portray in you TV commercial AAMI. Instead I went into the local to...wn, found an old garage with two elderly gentleman who helped me and I was back on the road in a few hours. Save your money with this roadside assistance garbage its just an extra money maker for AAMI not and actual service.
- Car Insurance - Comprehensive
- Verified customer
I've been with AAMI for some 20 years now (different cars in that time). I've had 2 at fault accidents, 1 not at fault accident and two hail claims. AAMI has always come though for me and never disputed the claims.
Whilst AAMI's handling of the claims wasn't perfect, over all it was very good and wound't feel right taking a star away for it.
I have no problems recommending AAMI.
Called them several times in past few days. Communication error within their team. Different answer from different people and some people had no idea even after reading notes in account and they keep giving different information. As i got promised yesterday and again this morning after i spoke to different department that accesor will definitely call me today. No call from anyone. When called again today got told no guarantee for timeframe from accesor as its still under review.
Just took my 2nd car policy with them yesterday but definitely will cancel it.
- Car Insurance - Comprehensive
- Verified customer
Competitive pricing and good claims handling
I am not loyal to any insurance company and always get 3 quotes each year.
We have three polices with AAMI giving us a multi policy discount. The renewals for our two cars from AAMI came in second cheapest. We decided to renew with AAMI because we had 3 not at fault claims in the last two years and each time AAMI handled the process very well.
Had 3 not at fault claims over the past 15 years. 1st one while we were shopping in a centre someone backed into our Yaris and crushed the whole back hatch, and did a runner. Had to pay an excess because we had not proof of who did it, but car was fixed within a few days. They organised a taxi home after dropping the car at their repairer Smart Centre.
2nd accident Mercedes rear ended me, crushed back hatch in. Again fast turnaround car fixed.
3rd accident near new Mazda 3 was totally written off by a ute cutting across me head on. This clai...
Customer Null and Void Once Vehicle Written Off
Have been with AAMI for quite a number of years. Had a vehicle accident no fault of mine. After nearly 2 weeks I was eventually informed the vehicle was a write off. Now the fun begins. The years insurance that has just been paid is now NULL AND VOID a loss of some hundreds of dollars. Was NOT informed to remove all personal items from vehicle so I now have to travel 1 hour away to get my items at a further cost to myself. Have to also travel some 3/4 hour away to hand the hire car back with no offer of even an UBER to get me home. Basically if your car is a write off, so it would appear is the customer. NEVER AGAIN
Customer Service and communication regarding claim progress is lacking
Had an accident on November 13th ( not at fault)
Car was hit and 3 child restraints need replacement. Now 22nd November and no further on having these replaced. Sent requested information on 15th November and was told I would have an answer within 3 business days. Called again to follow up and passed around one department to another. Promised a call back today which hasnt happened. 9 days after an accident with no resolve for this.
Currently looking at changing insurance companies after being with AAMI for a long time.
Fantastic response to our car accident
A young guy reversed into our car and damaged the front badly. We contacted AAMI expecting an issue as we had no proof and could have been accused of us causing a rear end. They were fantastic to action repairs immediately with no excess charged. Very pleasantly surprise with loads of updates and info on status of claim and repairs.
Impressed with AAMI's handling of a claim
I completed an exhaustive analysis on which insurerer to go with. AAMI were mid table on premium alone, 20% more expensive than the cheapest. The main reason I paid a premium to go with AAMI was their reputation for paying out on valid claims. Within two weeks of having my insurance I was side swiped by a truck. Within an hour of the accident, and my confirmation of the driver at fault, AAMI had covered my claim, and had booked my car in to get assessed the next morning! This reduced the stress of a collision considerably. I recieved my car back, repairs were first class on my metallic paint Mercedes-Benz.
AAMI will charge your excess in advance regardless of who is at fault in contrary to all other insurance companies. They will be reluctant to investigate who is at fault because obviously they changed you the excess already, so why bother.
Can't do enough for you!
I have been insured by AAMI for around 20 years and had a few claims, not all my fault, but had 2 write offs due to flood damage. No questions, just fixed and paid out. They may not have been always as quick as I would have liked, but there were no problems, all fixed. The preferred window repairer shafted me, so I will not go near O'Brien's again, but AAMI deserves five stars. Looking at other reviews, there are 2 sides to every story, but AAMI has always been great for communication and support.
My wife car was damaged while she went in to get a coffee when we took the car in to AAMI they repaired some of the damage but left scratches on bumper bar
Sorry that is not our problem you will need to put in another claim
The car is only new what a redicilous attitude I am going to insure somewhere else
The panelbeater offered to fix for free but this is not the right attitude you are insured for a accident not half the car
Worst insurance company
My car was subject to hail damage. AAMI wrote off the car and did not inform me. This meant that I was driving an un-roadworthy car for an entire month. It was not until VicRoads called me did I receive my formal notice.
To kick me while I was done they also held me accountable for the remaining 9 months of my insurance policy despite the fact that I no longer had a care nor was I able to transfer the policy over to another vehicle.
I was with AAMI for 5 years and the first claim I make they stab me in the back.
I would never recommend the company to anyone else.
Difficult to get documents requested
I have been requesting for receipts for the payment I made for my insurance for more than a week and the answer I am told is they have to request from the back office.
Has a Positive experience
I recently had an accident resulting in a front on collision, the other driver assumed responsibility. After taking relevant photos of the relevant sites, i initiated the process to exchange of details. I soon realised that the driver had an international drivers licence. Since this was foreign territory, I immediately called AAMI to see if what information I needed. Unfortunately, the information conveyed over the frantic phone call was not explicitly clear. The other driver incidentally showed me that they had an authorised translation of the...ir international licence. After taking photos of these documentation and exchanging details I proceed to lodge my claim with AAMI. I also asked the driver for a copy of their insurance policy (this was just an extra precaution- and I understand that some drivers will not oblige). After following the routine claim lodgement process, I was charged with a $600 excess, with the assurance that if the accident was identified as not my fault it would be refunded. I chose to get my car serviced at the Peakhurst (NSW) Smart location as the one closer to me had more negative reviews in comparison. In Retrospect majority of the service centres have some form of negative reviews, I guess this is customary. I read most of the positive and negative reviews on both google and other similar review sites, and concluded that the Peakhurst location was a good bet. In my situation I was not proven wrong, they were flexible and professional and not to mention quick, handed my car in on Friday morning at 7:30am, got a SMS Saturday saying it was ready to be picked up on Monday. A caveat being it was minor crack to the front bumper. As have comprehensive cover had uber rides to and from service center, work, and hire care (and these were over multiple days to suit my convenience). I wanted to give AAMI some props and say that they did a great, professional job with my accident and I relieved that the system works.
Irresponsible, negligent and careless in injured person assistance.
13 Month and no proper care or assistance given. Settlement is a 1/3 of what is a pain and suffering for month, value. Vist this site: https://finance.nine.com.au/personal-finance/aami-bill-ad-natalie-tran/271c5502-bb23-457c-8e46-0d1c22357f72
and the story goes on with AAMI
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Questions & Answers
the car is my name where as my wife is the main driver, can i insure the car in her name please
I had an accident with one of your customers smash my care from the back ..... now he gave me the insurance policy number what to do ??????????? i need to repair my car???
I put my son on my policy on sunday he smased it on monday rang but said hes not on the policy untill the new policy swaps over on tuesday do i now owe them 12months insurece when he was surposed to be on the policy start away
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