Poorest of the poorest customer service
Mistake after mistake over my claim.
Rude customer service.
Always giving excuses to justify their lack of professionalism.
I realised being just a number to them, but as long as you pay !!!!
Never ever experienced this before
They have removed all humanity in their company.
Go everywhere else except Aami
UNLUCKY YOU ARE WITH AAMI should be their slogan
Will never recommend AAMI insurance to anyone.
I heard great things about AAMI although it seems that AAMI is going downhill with it's service in providing support when needed. Taking money from people is what they do best.
I waited 5 months for my claim to be processed and recieve an outcome. I've just received a call to inform me that after waiting 5 months will no vehicle and no communication from their end that the claim has not been successful.
This means that I am out of pocket and no longer have a vehicle and have to take legal actions...against the other party. I don't have insurance with AAMI although the other party does. He has shared his concerns with me of not being able to get in touch with AAMI and get an outcome at a more reasonable timeframe. 5 months is just insane. Pick up your game AAMI because at this rate you will no longer exist in the future.
Yet again AAMI has treated people like me as a loyal long term customer with complete disdain. They hiked my car insurance by 13% to $440 with some spurious statement explaining it was due to the number of claims they had, improved data and changes to the cost of running their business, and at the same time took another $100 of the value of my car. So after quickly obtaining quotes from 4 different suppliers with the same data yielded the same policy/coverage with a competitor at $348. Last year it was only after a very heated discussion with ...one of their reps did I manage to get it to a more reasonable level. So today I went onto their site and by using the slightest difference in my DOB , (month only), and the next door townhouse in the same block, which has exactly the same design with the same garage as mine, I was quoted online at $398! So then as I was on a roll I went back in and put in all my real info using an incognito tab and lo and behold $423, still less than what was the quote they sent me. I have to say that I am amazed at just how unethical and immoral that is. You can be sure that when my contents comes up later in the year I will be looking around as I had an enormous battle last year as they sent me a renewal which was almost double what I got on line using the next door town house as today. Shame on you AAMI.
I had just a little accident about 7 weeks ago, AAMI's taken my car but it's not ready to collect yet. Whenever I've called them, they just simply said next week. Definitely, I'll switch to another one ASAP.
Is this company going to survive?
Have been with AAMI for over 10 years. Car severely damaged several weeks ago and getting no response to repeated enquiries about the progress of the claim. According to the website the claim was approved weeks ago.
Was once a good service but sadly no longer
After claiming for writing off car in early Feb, I was made to pay the excess up front. Since then I have had no contact from them as to when they will payout my claim. When I call their claims dept they say I have to speak to the "Total Loss department". No one ever answers the phone but apparently my call is very important to them ... haha. I have emailed them - no response. Written to their complaints - no response. I'm getting worried, Its starting to feel like they have cash flow problems ?
Try any other company
I have 5 policies with this company (2 house and contents, 2 cars and a caravan) and my car insurance policy just went up significantly with no claims on any policy ever. When I called in the hope of getting some loyalty in return was given attitude and told I had a claim on a hot water service on one of the houses - untrue. I made an inquiry about it but wasn’t paid out. Have always paid policy’s in lump sum. Got better prices at CGU and GIA and will be moving all policies. Give them a miss! High prices, rude service and no loyalty to existing customers.
Unexplanable Hike In Premium
I have been with AAMI since last three years for my comprehensive car insurance. I also have my home and content policy for one property and just content policy for the one I am renting now. Infact I was also looking to have a landlord policy with them when the car insurance renewal notice came to me. A staggering $200 increase from what I paid last year inspite of moving to a more posh and safer postcode - 3123. Since last 3 days I have been trying to get a reason specific to my case and not general for the increase in premium amount. Have cal...led and chatted. Nobody has been able to give me a good reason. All they said was, "sorry I cannot help you with your query". On back to back occasions, my chat session was ended abruptly by the customer service agent. I am not sure what they had as notes under my account but I made it very clear at the beginning of the chat session that I am not here to bargain, just need to understand the reason for the increase. From the language, it was very apparent that they were in a haste to end the session. Like they did not even ask if there was anything else they can help with. Just exited the session very rudely. One of the agent also gave me wrong info about the age factor. I have been loyal to AAMI and hence I had all my policies there. Had been very happy with the services but with the experience of last week or so, I am very much clear that I need to move. Probably AAMI is over burdened with customers.
Dont end up paralysed on life support
If you are in an induced coma, paralyzed from the neck down and on life support they still expect you to phone their customer service dept. Never in my life have I dealt with a company and its investigators with such little comprehension of what families go through in this situation. Total lack of compassion and empathy. They have been no help what so ever 3 weeks in from our son being in this condition.
Aami -efficient, quick and wonderful service
I have been with many insurance company in my lifetime . I must say AAMI have been nothing but amazing . Both times I was in minor car accidents, I had no trouble getting my claims . It was so simple and quick ! They even offered Uber service to and from home. So thank u once again from the bottom of my heart AAMI.
Making a written of claim. Poor communication and no follow up
My car had recently had an accident and I make a claim with them. I took my car to their suggested repair center the next day they told me they had to transfer it to their own repair center. After that there has been no communication from them. I had to call and found out that my car has been escalated to be written off with no formal communication from them. I call again after a week and was told to either to call there written off team or wait 10 to 14 business days. Its been 3 weeks and I still could not reach there written off team as there is a await time of 1 hr and you have to tired of waiting. Still chasing them terrible service on.
Paying $130 a month for comprehension car insurance, I have contacted 5 other companies offering me insurance at half the price of what ammi is offering. Over the years ammi have just upped my payment and lower the amount I get back! No customer loyalty at all.
Don’t go there. Worse insurance company
Terrible company. No ethics . They don’t care about customers. They are only focus on their business. I had the worse experience with them. Poor communication, poor service and no customer focus. All they want is your money. Don’t go there . They ruined my life. I don’t have space to describe the whole history but can garantee this is the worse insurance company in Australia.
Still Waiting after 3 weeks for my write off payment!
My car was written off by aami in 6th Feb after hail damage. Aami advised they would call within 3 days and ask for bank details. After no call in 12 days I called them and gave my details on 19/02. It’s now 25/02 and I’ve had no call, no payment. Not good enough aami, you were quick to take my payment of the excess, and to tell me there was no refund on the unused portion of my 10 day old insurance premium. Pay up now please.
Not at fault but you will get all the blame
Car damaged by another car, provided details as per agreement, told I needed to obtain more information from the other driver every time
I spoke with AAMI. Evaluator disagreed with damage.
Had a really smooth experience with AAMI, from the initial claims call, follow up txts and emails, to sorting a rental car while mine was being repaired. They organised Ubers from the repairer to the rental place and back. Even the repairer Capital Smart was very professional. Used to be with Coles, AAMI is far better.
They increased their prices $200 this year for renewal.. goodbye AAMI I just got cheaper deal elsewhere..not a nice way to treat your long time members with a massive jump in price for the same car and zero claims.
misleading advertising of rating 1 so beware all you loyal aami customers
Insured with AAMI for over 30 years for comprehensive car, home and contents policy.
Lodged my first motor vehicle claim in 29 years, (only minor damage), i am a rating 1 customer which states my premium will not go up because of lodging a claim whether its an at fault, or due to weather.
Claim lodged, premium goes up 34%, i queried this twice with AAMI and the response is if you hold a life-time rating one with AAMI, any claims you make (at-fault, not at fault, natural weather events, etc) don't affect the next year's premium. so when i as...
Great company who have quick response times. Whole family of 5 have all policies with Aami for many years. Recently had to make a claim for the Canberra hail storms and whole issue was resolved within 14days from start to finish.
AAMI can not give straight answer and are deceiving
I made a claim with aami they charge me top dollar for my comprehensive insurance. I own a prestige car when making the policy they did not give me option to pay extra to choose my own repairer as they told me when I made the claim which apparently does not exist with aami, they are trying to put the Blame on me for not asking about that option they constantly put me on the run around from one person to the other. I am on hold minimum 1 hour when contacting them they can never give me a straight answer for the questions I have. Aami do not even...have a preferred repairer that is capable of working on my vehicle, by the way I have 3 cars insured with aami. I highly recommend people choose another insurance company as my experience with aami has been nothing but an absolute inconvenience. I was happy to use a aami preferred repairer but even their repaired tell me the job is too big for them none of them even have great reviews aami just gives its customers cheap and nasty work.
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Questions & Answers
I put my son on my policy on sunday he smased it on monday rang but said hes not on the policy untill the new policy swaps over on tuesday do i now owe them 12months insurece when he was surposed to be on the policy start away
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