AAMI Car Insurance

Somebody hit my car yesterday ,left a note saying sorry contact me ?i have a witness and informed the police ,the police came to see me ,i was told i have to get the infomashion regarding the other car from my insurence company i have to lodge a serch claim for the infomashion ? the police told me they will not want to give you it , i must insist… Read more

they do ?any way after going back and forth with this lady ?she said yes we can get the datails for you ..just checked my email they are asking to pay 600 dollars excesses ?my claim was for infomashion regarding the perrsons who hit my car, .iam 74 years old been with them for about 40 years just renude my subscription ?they are a disgrace ,the way they treat people ,the police told me they will not want to give you it , ?i i thought it was all sorted over the phone. they are terrible the way they treat you .iam 74,had two heart attacks ,the funny thing is its minor damage , and should get it fixed at a good price which will help the lady who hit my car we are both stressed over this AAMI have made it worse mthere terrible

renew my insurance today for my car, asked the lady how long i have been with them, first she said seven years, then she said 2014? has Farr has i no its over 30 years? No claims ,i have noticed they have two third party insurance now, lady on the phone was polite, think i made her smile when i sang lucky i am with AAMI,? Show details

We were hit by another person and were not at fault. Our daughter was very sick in the NICU at the time. We were told to submit a claim directly with our insurer, so we did. Our car was assessed as a write-off. We called to cancel our insurance as we pay monthly and were told we can't cancel. We received our payment but was deducted $1300 for the… Read more

remainder of our contract. We checked the PDS and it does state that any outstanding payments for the contract will be charged, but it also says we can cancel our contract at any time so we don't understand why we were told we can't cancel when it says otherwise in the PDS. We were then told that if we had lodged the claim with the person at fault's insurer we wouldn't have to pay the fee but it was too late. Just FYI for others paying monthly. We asked AAMi if they would request the amount from the person's insurer instead (which they can) and they said no. What we are actually upset about is that our personal belongings were in the vehicle and when we called AAMI about retrieving them they said that we can't access the site as it is not safe, and they would courier the items to us. We advised them of the belongings we wanted back. They then contacted us and said that this is too many items and that we would have to pay for a courier or go to the site ourselves (even though they said it wasn't safe to do so before). We advised them that our baby daughter had just passed away and they we didn't feel up to going to the site, nor did we feel it was fair to pay a courier. They didn't care at all.

Very disappointed with AAMI !!! This was our first claim after years of loyalty to the brand for all our vehicles. They were so dodgy: they kept us waiting for 2 weeks without an assessment or request for photos while they were "investigating" our… Read more

claim. We eventually paid for the repairs out of pocket instead of continuing to wait for AAMI. Never again will I choose AAMI as our insurer. They are great at taking premiums and offering tons of promises, but a disaster for claims. I initially convinced all our friends and their families to use AAMI. After this horrible experience, I will now ask everyone to avoid them like the plague. It's a horrible experience when you have suffered trauma, then have to contend with the stresses of chasing up your "honourable insurer" who plays hide and seek. Be warned that AAMI is not what they promise. I am appalled and distressed to have to pay out of pocket for repairs when insured with a supposed premium brand insurer. NotHappy!!!

I do not have car insurance through AAMI, however last year in September, I was hit by one of their customers whilst I was at a standstill waiting to get around a bus who was stopped at the traffic lights who couldnt move the bus. This man who was… Read more

speeding past my car, hit it, just a small scrape but his car was worse off. He had a child in the car and english was not his first language stood a few centimetres from my face demanding my details. I then got his details, I turned around and he had driven off, leaving the scene of an accident. I spoke to my insurance agency and then I start getting harassed by AAMI debt collectors wanting Claim number etc. I told them to contact me via postage stamp, they continued to email me - don't know how they got my private email address. I replied with a leave me alone, contact my insurance company. Both cars were fixed by November but AAMI are still contacting me via email demanding money. 2 times so far this week. They keep changing their email addresses so I don't recognise them. 2 calls last week which I blocked as well. I have been forwarding all the emails to my insurer Coles but not one response. AAMI and their ARMI are disgraceful, deceitful and i am glad i stopped using their insurance several years ago.

THEY NEED TO STOP CONTACTONG PEOPLE, GO THROUGH THEIR INSURER.

I used AAMI for my CTP car insurance the last time I registered my motor vehicle and they acknowledged my choosing them by sending me a letter to thank me for trusting them. I used YOUI the time before and I heard nothing. AAMI may have better customer relations than what YOUI do by evidence of this. Good work by AAMI and I will probably use them when I register my vehicle in future. Show details

Well I've heard horror stories about insurance companies BUT I recently had a accident and aami was absolutely amazing,and carl my agent who I spoke to ,what a professional he was ,I would highly recommend aami,I've been driving for 45 with out incident, remarkably quick and helpful, I'm totally impressed well done aami Show details

Fantastic customer service with AAMI. I had another driver reverse into my car and had an amazing representative, Deonie, help me lodge my claim and answer all my questions. I was able to take my car to Motor One for repairs (if you get the option, avoid Capital SMART Repairs). Motor One were amazing and had my car repaired perfectly and sent… Read more

plenty of text communication to let me know what stage of the repair was being undertaken. A Hertz rental car was supplied for the duration of the repair and taxis were provided between the repair centre and the hire company. No complaints at all. (caveat - the claim was not my fault so I'm not sure if you'll get the same services if the accident is your fault).

Terrible customer service, they don’t actually help, just make the situation harder and longer to solve. The online chat always redirect you to call instead and sit on hold for ridiculous amounts of time. Which you will then be met with frustrating scripts being read out to you on the other end of the call without someone helpful actually… Read more

answering questions or concerns clearly. Then if you don’t like that they ask you to call instead, they end the online chat and reset you. Nice work. They make the simplest of requests seem impossible. Have cancelled all but one policies with them, about to do the final and not return.

Do your self a favour and look elsewhere. All is ok until it’s time to make a claim. For me, my claim was approved, I paid the excess up front, which is what AAMI require before determining a repairer. I had a repairer lined up and then it turned out they could not repair the car because AAMI undercut the quote by more than 50% and offered the… Read more

repairer less than the excess I had paid them. That is, they were attempting to make a profit from this claim. What they offered the repairer was simply not enough to do a proper bumper respray but just some cheap touch up. They say on their product disclosure that they will cover quality repairs to return the car to factory specifications. Nonsense. They’re cheap, corner cutting deviants. Stay away. Go somewhere late for all your insurance needs. AAMI - A***oles and mean id*ots!

Their website says $421 but doesnt let me proceed to pay. So I had to ring and give them my personal details and then they finally tell me the costs is now $605. Commonly refereed to as false advertising. There goes 20 mins of my life I will never get back. Show details

AAMI seem dreadful at customer service when handling my claim. The incident (not my fault, by the way) happened on the 14th of April but AAMI do not have the incident report from the NSW Police, even though I gave that number with my claim, over a month later. Apparently they will only email the police to get it and then wait for the response. … Read more

My claim was approved; then the other driver - who was charged by the police for negligent driving - is now disputing it. AAMI told me the excess was waived as it was not my fault and I would have use of a hire car. Now that is in question again.

When contacting AAMI by phone one is required to go through several layers of menus on the phone, only then to be greeted by some one who seems not to have the information you've just given the machine.

I have had to badger them about the excess; and now about the incident report. I wonder what would happen if they didn't receive that report. How would they decide what to do with my claim?

I am not impressed with AAMI, especially after a stiff increase in my premium with a reduced value for my car.

If I wasn't trying to get this claim finalised I'd cancel the policy and go elasewhere.

I purchased a roadside assistance plan with my comprehensive insurance from this company, and when I requested help as a female, asking them to put my spare tyre back on (since the flat had been fixed), the person on the phone was extremely rude. He refused to help, saying, “We cannot assist you with that. You have to do it yourself or go to a… Read more

shop.” I had been using another roadside assistance from a big company for the last 5 or 6 years (I don’t want to name them, so it doesn’t seem like I’m promoting them), and they never questioned me. They were always helpful—even when they came to fix the flat tyre, they patched it on the spot. My experience with this roadside assistance, though, was pathetic and awful. I cancelled my insurance today, and I will never buy this coverage again.

Said I had 3 weeks of car rental (which I paid for) when my car was stolen. While it was being assessed I held off as I thought it might take 6 months to repair. They suddenly decide to write it off and the policy ends at that moment, so no 3 weeks of car rental. Can you believe it? Do not trust these people. They simply don't care like their ads say they do. Show details

I received my car insurance policy renewal (for 2019 Mazda3) from AAMI last month and was stunned to find a 30 percent increase - from $956.97 to $1245.02. I’ve driven less than 3000km in past 12 months and use the car 3-4 times a week. AAMI offered to reduce the renewal fee to $1211.94. I said no thanks! I might have accepted a 5-10 percent increase but 30 percent is outrageous. Show details

Absolutely DISGUSTING customer service. Facts of the case: - Had car accident - my dash cam showed it was not my fault - AAMI still took a $900 excess - After 1 week at their nominated repairer, the car was moved to another repairer, - The car was then moved a second time to a third repairer - After 9 days, I rang the repairer who told me that… Read more

AAMI had not authorised the quote - Rang AAMI who answered my call after keeping waiting 17 minutes - Finally spoke to someone who put me on hold 4 more times (over 25 minutes total hold time - After all that time could not answer my question and transferred me to another department - Another 12 minutes more on hold, it turned out to be the wrong department - Transferred me again (another 14 minute on hold) - Spoke to the right person and again, put me on hold to get the information (12 more minutes) - Finally told me because the car is only 3 months old they didn't yet know is it was to be repaired or replaced

Total phone call time - 1hr 39 minutes, of which the "on hold" time was 1hr 14 minutes.

Customer service? LOL This company will take you money and then forget about you.

Regret being an AAMI customer. I understand there is a profit motive behind every business but not in a manner that is dishonest and not take accountability of your own work that comes with poor workmanship of repairers. Show details

Took out a new car insurance with AAMI in 2025 ($589.32). The renewal cost one year later in 2026 had increased by exactly 25% ($736.65). No claims whatsoever and the obvious decrease in value. Queried with customer service and they could not give me any reason for the increase at all. Escalated the call and they still could not give a reason and… Read more

could only reduce the amount by $22. Whilst I appreciate premiums go up each year, 25% with no reason is not acceptable.

UPDATE: Cancelled the Policy. Took out a new one with AAMI online with the exact same details only cost $629.94, so just an increase of $40.62 on last years premium.

On Easter Saturday morning I went outside and saw that my car which is parked in the street in front of our house had had its front driver and passenger windows smashed. I immediately rang AAMI and it became a saga. Firstly, they couldn't find my… Read more

policy even though I was able to provide all necessary details. After a long while they worked out that there had been an error in one of their digits of my registration. More time elapsed. Another call. Eventually I was referred to their agent for glass repairs. After another frustrating wait on the phone this agent, O'Brien Glass, informed me that they didn't have the necessary glass panels in stock ( not an unusual car- Toyota Yaris Cross) and their warehouse wouldn't be open till Tuesday after Easter. When would they be able to fix my windows? Couldn't say until after Easter. So we were left with no choice but to contact another glass repairer who came out that afternoon and we were able to set off on our Easter break- $1500 poorer. So much for AAMI service and support!!!!