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Reviews

(198)
(80)
(41)
(90)
(762)
  • Value for Money
    2.0 (129)
  • Customer Service
    2.0 (127)
  • Timeliness
    2.2 (57)
  • Job Satisfaction
    2.4 (41)
  • Transparency
    2.0 (92)


Smooth experience

published

Had a really smooth experience with AAMI, from the initial claims call, follow up txts and emails, to sorting a rental car while mine was being repaired. They organised Ubers from the repairer to the rental place and back. Even the repairer Capital Smart was very professional. Used to be with Coles, AAMI is far better.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes

Price increase

published

They increased their prices $200 this year for renewal.. goodbye AAMI I just got cheaper deal elsewhere..not a nice way to treat your long time members with a massive jump in price for the same car and zero claims.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Choose wisely

Choose wiselySydney, NSW

  • 2 reviews

misleading advertising of rating 1 so beware all you loyal aami customers

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelHyundai Accent RB (Hatchback) Active
See all answers
Fastcat45

Fastcat45North Western Region, NSW

Great service

published

Great company who have quick response times. Whole family of 5 have all policies with Aami for many years. Recently had to make a claim for the Canberra hail storms and whole issue was resolved within 14days from start to finish.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelKia Cerato BD (Sedan) GT
See all answers

AAMI can not give straight answer and are deceiving

published
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Car ModelMercedes-Benz C-Class C63 AMG S
See all answers

Hamid B.

Hamid B.Sydney, NSW

  • 2 reviews

Had good and smooth experience

published

It was good and smooth experience for me. Time manner was long but they extended hire car until my car fixed and booked me taxi from hire car office to my car, generally good

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
See all answers

Ben S.

Ben S.Sydney, NSW

Extremely clunky and buggy website, defective system that gives an error every time i try to view my policy

published

I've had a car insurance with them for over 3 years now, and you know what, every year after i paid for the renewal, it never sends me a confirmation, and when i login to check the policy, it always gives an error. i had to call them to send me a certificate of currency and the customer service rep told me their system is just buggy like that, and they didn't know why it always fails.

Next year I'm thinking about moving to another insurer for sure.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Niki

NikiSydney

Awesome!

published

I have gone to other firms but keep coming back. By far the best, most hassle-free when making claims. Great service, no fuss. I've been lucky to be with Aami!

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim ApprovedYes

Terrible experience

published

Most expensive and useless insurer. I have been with aami once last year and toward the end of the term i decided to change to nrma because it’s $1000 more than nrma so i called to cancel. They said i will be charged $38 cancellation fee + no refund for any remaining days.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSubaru WRX
See all answers
Stranded

StrandedSydney, NSW

  • 2 reviews

Terrible road side assitance

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Swift
See all answers

Angela P.

Angela P.Greater Melbourne (Metropolitan), VIC

  • 6 reviews

Worst experience ever

published

Worst customer service, especially overseas call centre. Extended waits for assessment and very bad repair. My radiator was leaking and no one cared. I had to take my car to SUBARU in the end. I also ended up having to take multiple days off work and they did not compensate for lost time. I was also told over the phone I should be lucky they are fixing my car.... clearly they don’t understand the concept of insurance. The worst customer experience of my life. More like unlucky I was with aami

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
See all answers

Erick

ErickGreater Melbourne (Inner), VIC

Disappointed experience in the progress of claims

published

I have been with AAMI almost for 10 years - the latest claim was very disappointed and unpleasant experience. Inconsistent information delivered by the customer care officers - they thrown you to here and there officers. Every time I need to mentioned to put notes in the system, so I don't need to explain from the beginning again - and be prepare for long waiting call. It was really unpleasant experience.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
Car ModelHonda CR-V RD7
See all answers

Luvac

LuvacSydney, NSW

  • 10 reviews

No complaints from me

published

I've been with aami for at least 20 years. All these neg comments are a surprise to me. Had one not at fault with an uninsured driver, my car fixed with no trouble, premiums seem to be reasonable, recently tacked on roadside service because nrma was getting way too expensive, have not used that yet so can't comment.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota RAV4
See all answers

Can’t provide appropriate service

published

I have been an aami customer with all 3 of my cars I recently made a claim for my Mercedes someone hit my door off the hinges Ammi did not tell me they don’t have a Mercedes accredited smash repairer when they took my money they repairers that are ammi approved won’t even work on my car they say it’s best to take it to a prestige car workshop I will be removing all my policies from aami I would never recommend them the catch lucky your with aami is absolute bull nothing lucky about it get robbed and they don’t even have the facilities to provide a professional and proper service for my car

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

Dodge

published

Capital S.M.A.R.T Repairs Airport WesT BIG dodgy people Involve AAMI. No phone numbers on his invoice and they don't discussed job done on car plus aamu insurance they tell you today and tomorrow but you never heard from them big dodgy aamu insurance thanks

Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time3+ months

The reviewer stated that an incentive was offered for this review

Sjlr

SjlrSydney Surrounds, NSW

  • 3 reviews

DO NOT USE AAMI

published

Called 26/12, assistant advised my request was completed nothing further to do. Called back 30/12, NO action had been taken and was told would definitely be corrected. 10/01 AAMI collects payment on a Cancelled policy, contact call centre only to be told no action has been taken since initial contact, the 'customer service' operator nor a supervisor could refund or cancel policy. Was told I would receive a call back and am yet to hear from them. It's better to pay higher insurance from a from a more reliable and trustworthy company.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

hahudson

hahudson

  • 34 reviews

Dodgy Call Centre

published

A truck reversed into my car. I had dash cam footage. The driver refused to give me his details. But I had his rego and dash cam footage. I reported this to police they found the company that had the truck. I also looked up the rego myself.
Then I got a call from AAMI they said the rego number does not exist and you have to pay the excess. I told them the name of the company the address. The phone number.i asked if the would remove the excess they said no. Because you have not given the name of the driver. Why should I be penalised because someone breaks the law.
I asked to speak to the supervisor. I got some Indian putting on an English accent. I could not believe it.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateDecember 2019

Nathan

NathanGreater Melbourne (Inner), VIC

Do not go with them

published

Was with them for my car insurance over 4 years !! Till I realise this is way too expensive ! Disgusting over priced ! Yet they offer you discounts because I was good a driver funny enough they bump up the price of the insurance and claims no claim discount ! The jokes on you guys Ive changed for a better place budget direct !

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelPeugeot 3008 P84
See all answers

If I could give less than 1 star I would

published

The absolute worst customer service I have ever dealt with.

Every time you call there is a different story as to why a hold up has occurred that completely contradicts the previous story you have been told.

I've had the unfortunate experience of fighting a 10 week battle where they have been nothing but road blocks to me. Will never use them again and will be warning all others to avoid.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedNo
See all answers

Emma

EmmaNorth Queensland, QLD

  • 2 reviews

Good insurance, keep coming back.

published

I've switched back to AAMI after living in NT (with TIO Car insurance) for 3 years.
Able to get a competative price for an under 25 driver and free roadside assistance for a year.

Very easy to request a quote and all handled thru email and the website.

2016 Mazda is covered for agreed value of $21,600 with a $600 excess and yearly $686.61.

Much cheaper than other insurers for young drivers.

Would recommend.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelMazda 3 BN (Hatchback)
See all answers

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Questions & Answers

jay shankhar

jay shankharasked

the car is my name where as my wife is the main driver, can i insure the car in her name please

2 answers
S G
S G

You can insure the car while including her as the main driver. However, it is still your car and the insurance will pay you if something happened to your car.

Fired Up
Fired Up

Ask AAMI


abed

abedasked

I had an accident with one of your customers smash my care from the back ..... now he gave me the insurance policy number what to do ??????????? i need to repair my car???

2 answers
Fired Up
Fired Up

Ask AAMI

john smith
john smith

i havent got any customers


Kelly H.

Kelly H.asked

I put my son on my policy on sunday he smased it on monday rang but said hes not on the policy untill the new policy swaps over on tuesday do i now owe them 12months insurece when he was surposed to be on the policy start away

1 answer
george murray
george murray

Pick up the phone & call the insurance company & ask them the question. Its the way you are going to get the correct answer


Get an answer from our members and AAMI representatives

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