2,155 reviews
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I purchased a roadside assistance plan with my comprehensive insurance from this company, and when I requested help as a female, asking them to put my spare tyre back on (since the flat had been fixed), the person on the phone was extremely rude. He refused to help, saying, “We cannot assist you with that. You have to do it yourself or go to a… Read more
shop.” I had been using another roadside assistance from a big company for the last 5 or 6 years (I don’t want to name them, so it doesn’t seem like I’m promoting them), and they never questioned me. They were always helpful—even when they came to fix the flat tyre, they patched it on the spot. My experience with this roadside assistance, though, was pathetic and awful. I cancelled my insurance today, and I will never buy this coverage again.
Said I had 3 weeks of car rental (which I paid for) when my car was stolen. While it was being assessed I held off as I thought it might take 6 months to repair. They suddenly decide to write it off and the policy ends at that moment, so no 3 weeks of car rental. Can you believe it? Do not trust these people. They simply don't care like their ads say they do. Show details
Very disappointed with AAMI !!! This was our first claim after years of loyalty to the brand for all our vehicles. They were so dodgy: they kept us waiting for 2 weeks without an assessment or request for photos while they were "investigating" our claim. We eventually paid for the repairs out of pocket instead of continuing to wait for AAMI. … Read more
Never again will I choose AAMI as our insurer. They are great at taking premiums and offering tons of promises, but a disaster for claims. I initially convinced all our friends and their families to use AAMI. After this horrible experience, I will now ask everyone to avoid them like the plague. It's a horrible experience when you have suffered trauma, then have to contend with the stresses of chasing up your "honourable insurer" who plays hide and seek. Be warned that AAMI is not what they promise. I am appalled and distressed to have to pay out of pocket for repairs when insured with a supposed premium brand insurer. NotHappy!!!
Reviews with attachments
People seem to only use this platform to leave bad reviews. I'm happy to break the stigma. AAMI offered me a competitive comprehensive insurance on my expensive car. Cost? low. Value? agreed value at almost twice the market rate. Done deal. I had ONE CLAIM not at fault. It was a freaking breeze. Within one day I was deemed not at fault with… Read more
my evidence provided and given the "all-clear" to proceed with repairs. Car repaired immaculately within 1 week, free car hire, identical to new condition with fantastic repairers that I trusted.
My renewal was coming very shortly after that claim and I was genuinely terrified. If my original cost was $3000 a year, get a new quote today and it's $5400 My renewal was only $3400 for an identical market value agreement.
I'm shocked and very thankful. AAMI has my trust and recommendation for the while.
Goodf experience – Had some damage on the Territory because the farm gate moved. Put in a claim and it was all done to great satisfaction. The panel beaters Barry James in Ballarat did a very good job.. Show details
- +1
brilliant customer service, repairer of choice, fast repairs – A Nissan Hilux dual cab ute was signalling to turn right but then pulled out across traffic to instead go straight ahead. Unfortunately my daughter was in that lane at the time that the ute decided to take the side out of her car. Like a martini she was shaken and not stirred. She called me immediately as it was her first ever accident in over 12… Read more
years of driving. She managed to exchange licence details and got the car home. That night I put in an insurance claim on her behalf submitting several photos online with the claim. AAMI rang me the next day as she did not give rego details. So we went to home of person to find they don't live there - false address. So off to the police station with licence details to get rego. Police did not care that address was false which by law in itself is a criminal offence. Eventually got rego details from police. Even though she had licence details AAMI said that without rego she would of had to pay a $3000 excess. Contacted AAMI and they arranged immediately for repairer to assess damage. A few days later car was assessed and the next day AAMI approved repairs. Work was completed a week later with the whole side of the car being resprayed and a mag wheel (factory) replaced along with a rear tyre. Cost of repair $5,500 ( paid by other driver).
Claim – I have not made a claim in decades, did not know what to expect after the accident. The process with AAMI was very easy. In a world where things are often a chore the online submission and then support call were all simple, quick & informative. Its moments like these you're happy to have paid the premium. Regarding the premium, I shop around each year, AAMI's price was the best I could find. Show details
My experience with AAMI was to obtain their bank details to pay out a claim as the amount to repair the damage I had caused to another car was less than my excess. What a protracted and unsatisfactory process!! Wait times on the phone are ridiculously long. I gave up twice. When I did eventually have the patience to wait over 15 mins, I was passed… Read more
through three people who were incredibly difficult to understand, obviously poorly trained and didn't have a clue how to assist me. You would imagine that a company you are trying to pay money to would be more efficient! Heaven help anyone who is trying to get AAMI to pay out on a claim. I finally was put through to an "On shore" staff member ([Name Removed]) who solved my problem in less than 10 mins. Good to know that AAMI do have at least one efficient staff member, but I certainly will never insure with AAMi based on my experience.
Do not waste your money with AAMI. You’re required to use their repairer—and they are absolutely the worst. My car is brand new (only 4 months old) and was hit from behind. It needed a bumper replacement and respray. When I went to collect it, the finish was terrible—textured, uneven, and didn’t match the rest of the car at all. I have called… Read more
AAMI four times over the past two days. Each time, I’ve been told an assessor will call me back—yet I’m still waiting. Communication has been extremely frustrating, and it’s nearly impossible to get a clear, helpful response. from their international call centre.
They’re quick to take your money, but when it comes to support, you’re left chasing them.
They advertise a lifetime guarantee on repairs, yet they can’t even get the first repair right or return a phone call.
I’ll now need to consider legal advice to resolve this.
STAY AWAY.
My sister owns a 2006 Toyota corolla hatchback...one of the most popular cars in the world. The AAMI system incorrectly identifies her registration as a station wagon. It is not. All other insurance companies we quoted a new policy with identify it correctly. My sister spent an hour on the phone today to sort this out, to eventually be told… Read more
(after he referred to the support team twice), that it should be ok..they'll just make a note on the policy that it's a hatchback.
There are thousands of this model in Australia. I'd suggest AAMI correct the issue at their end before putting a bandaid on it. Can only imagine what would happen at claim time when the wrong body type is brought up.
Completely disgusting "service". My sister is struggling at the moment and did not need this rubbish. They lost our business for good.
Do better
Just received my policy for next year 25/26, for the same value insured an increase of $334.49 on the cost. OUTRAGEOUS. Show details
Latest follow-ups
On Easter Saturday morning I went outside and saw that my car which is parked in the street in front of our house had had its front driver and passenger windows smashed. I immediately rang AAMI and it became a saga. Firstly, they couldn't find my… Read more
policy even though I was able to provide all necessary details. After a long while they worked out that there had been an error in one of their digits of my registration. More time elapsed. Another call. Eventually I was referred to their agent for glass repairs. After another frustrating wait on the phone this agent, O'Brien Glass, informed me that they didn't have the necessary glass panels in stock ( not an unusual car- Toyota Yaris Cross) and their warehouse wouldn't be open till Tuesday after Easter. When would they be able to fix my windows? Couldn't say until after Easter. So we were left with no choice but to contact another glass repairer who came out that afternoon and we were able to set off on our Easter break- $1500 poorer. So much for AAMI service and support!!!!
Follow-up · Have only just received a remittance advice email so expect to have the difference between excess and what I had to pay repairer to be in my account in the next few days. It has taken not only weeks but at least 6 emails and persistent phone calls to get to this point. Each email requested further evidence which I complied with then a week later more evidence required, etc until I called and blew my top.
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Scum of the earth, 20 years of comprehensive insurance without a claim, the first claim I Maek gets thrown back in my face without investigation or reason find any other insurance company but AAMI they are scum and scammers Show details
Follow-up · Your scum, over 20 years without a clame and I’m treated like a criminal! This is why you scum don’t have walk in offices anymore because all of you centers would be on fire! Enjoy the utube videos that will hopefully mess with your bottom line the same way it messed with mine! I hope you scum go broke!
With AAMI more than 20 yrs , but getting worse and worse, especially customers service hotline staff… hard to understand what they talking about with poor English ( Indian English…..) and the AAMI contractors ( repair contractors) almost out of control with finish work timelines… looking for some other insurance companies to replace AAMI now Show details
Follow-up · 1)Hard to communicate with customer services staffs in Philippine and India… customer service staffs lack of basic training and knowledge…. 2) quality issues after repairs ( colour mismatched , damaged other parts during repair, missing parts after repair, ….) 3)call and emailed many times for request re-inspection regarding repairs quality… Read more
Positive reviews
Well I've heard horror stories about insurance companies BUT I recently had a accident and aami was absolutely amazing,and carl my agent who I spoke to ,what a professional he was ,I would highly recommend aami,I've been driving for 45 with out incident, remarkably quick and helpful, I'm totally impressed well done aami Show details
Fantastic customer service with AAMI. I had another driver reverse into my car and had an amazing representative, Deonie, help me lodge my claim and answer all my questions. I was able to take my car to Motor One for repairs (if you get the option, avoid Capital SMART Repairs). Motor One were amazing and had my car repaired perfectly and sent… Read more
plenty of text communication to let me know what stage of the repair was being undertaken. A Hertz rental car was supplied for the duration of the repair and taxis were provided between the repair centre and the hire company. No complaints at all. (caveat - the claim was not my fault so I'm not sure if you'll get the same services if the accident is your fault).
I was involved in a four‑car collision on 5 February 2026, and my experience with AAMI was exceptionally good. The staff at the office were very kind and sympathetic, and I truly appreciated the level of care I received at a moment when I was nervous and scared. Their support was exactly what I hoped for from my car insurance. However, my only… Read more
disappointment is with the repair centre AAMI sent my car to—Drive Autobody Silverwater. When I picked up my vehicle on 19 March 2026, after more than five weeks, the car was dirty, messy, and clearly not cleaned inside or outside. After everything I went through, it was extremely disappointing to see my car returned in that condition. I would probably have given AAMI five stars, but because of this part of the experience, I will be giving four stars instead. AAMI themselves were excellent, but the repair centre did not meet the standard I expected.
Negative reviews
I received my car insurance policy renewal (for 2019 Mazda3) from AAMI last month and was stunned to find a 30 percent increase - from $956.97 to $1245.02. I’ve driven less than 3000km in past 12 months and use the car 3-4 times a week. AAMI offered to reduce the renewal fee to $1211.94. I said no thanks! I might have accepted a 5-10 percent increase but 30 percent is outrageous. Show details
Absolutely DISGUSTING customer service. Facts of the case: - Had car accident - my dash cam showed it was not my fault - AAMI still took a $900 excess - After 1 week at their nominated repairer, the car was moved to another repairer, - The car was then moved a second time to a third repairer - After 9 days, I rang the repairer who told me that… Read more
AAMI had not authorised the quote - Rang AAMI who answered my call after keeping waiting 17 minutes - Finally spoke to someone who put me on hold 4 more times (over 25 minutes total hold time - After all that time could not answer my question and transferred me to another department - Another 12 minutes more on hold, it turned out to be the wrong department - Transferred me again (another 14 minute on hold) - Spoke to the right person and again, put me on hold to get the information (12 more minutes) - Finally told me because the car is only 3 months old they didn't yet know is it was to be repaired or replaced
Total phone call time - 1hr 39 minutes, of which the "on hold" time was 1hr 14 minutes.
Customer service? LOL This company will take you money and then forget about you.
Not worth even one star. Total time wasters, all talk and no action. I Made a claim 19/02/2026 they sent the car to their repairer and said nothing until 15/04/2026 where they half fixed the car and tried to get me to collect it. When I complained they now say they wont fix the car and worst of all I already payed the renewal since it became due… Read more
during the extremely long time the car has been gone. No point paying for insurance when your claim is ignored and you car half fixed. NOT-LUCKY WITH AAMI IF YOU NEED TO MAKE A CLAIM. OK, I tried to mediate here but I was totally Ignored, Made official complaints and was ignored. Last time I rang them 06/05/2026 and wasted an hour on mixed holds they said it takes five days for them to respond to a complaint that I made 22 days before and still as of now total silence. O and they want the hire car back even though I payed for unlimited hire car till my car was fixed they claim I can pick up my nonfunctional car at any time. As of now I have raised a formal complaint with the AFCA.
Recent reviews
Regret being an AAMI customer. I understand there is a profit motive behind every business but not in a manner that is dishonest and not take accountability of your own work that comes with poor workmanship of repairers. Show details
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Forget AAMI if you think professionalism of an Insurer is based upon their service/response/transparency to a claim-because that's when the worth of an Insurer becomes apparent.October 2025 husband was rammed in an outdoor carpark by driver reversing out without looking.We called AAMI to register a NoFault claim.Astounded as to AAMI's system in… Read more
arranging booking with their preferred REPAIRER (small damage compared to many others-repairs done seamlessly) and HIRE car.That was the end of anything professional from AAMI.Other party claimed my husband lied so it became a battle to prove their fault. Late Nov2025 we managed to get through (only by really asserting ourselves) to the Resolutions "specialist" assigned to our case who seemed totally bored listening to our outline.AT NO POINT in time were we EVER contacted by staff from Resolutions team.NEVER.Every single point of contact was initiated by us.Mid-December2025 we were told to wait until mid-Feb/early March2026 for a response. Imagine our complete surprise after sending emails early April2026, demanding we be brought up to speed, threatening to get AFCA involved, that we received a brief response stating that AAMI had closed the file! AAMI hadn't bothered to even send an email advising us of same! We have now lodged a Complaint with Suncorp Group asking them to explain how was AAMI's manner of approach in our matter even considered "professional" by the Insurer?We are in the process of installing cameras in both our vehicles to future-proof us.We were left in the lurch by the police (refusing to come out); young female on her parent's insurance policy lied through her teeth as to what actually occurred, and then our Insurer - AAMI - who should be advocating on our behalf couldn't even be bothered to make any form of contact with their comprehensively insured customer. I won't bother stating how useless the overseas call centre staff were. They were nice, don't get me wrong, but they exist to take messages and have no other authority/ability to act.Please take note: when you hear the jingle "Lucky you're with AAMI" on television/radio ads ... be aware, don't even think about it. (PS. Have been with NRMA for 35+ years and had 3 No Fault claims with them. They are no better for a whole set of different reasons which I won't bore you with. Fundamentally, insurance companies have cut so many corners/costs to keep posting profits that their business models are threadbare, and it is at the cost of service. There is none.)
I do not have car insurance through AAMI, however last year in September, I was hit by one of their customers whilst I was at a standstill waiting to get around a bus who was stopped at the traffic lights who couldnt move the bus. This man who was speeding past my car, hit it, just a small scrape but his car was worse off. He had a child in the… Read more
car and english was not his first language stood a few centimetres from my face demanding my details. I then got his details, I turned around and he had driven off, leaving the scene of an accident. I spoke to my insurance agency and then I start getting harassed by AAMI debt collectors wanting Claim number etc. I told them to contact me via postage stamp, they continued to email me - don't know how they got my private email address. I replied with a leave me alone, contact my insurance company. Both cars were fixed by November but AAMI are still contacting me via email demanding money. 2 times so far this week. They keep changing their email addresses so I don't recognise them. 2 calls last week which I blocked as well. I have been forwarding all the emails to my insurer Coles but not one response. AAMI and their ARMI are disgraceful, deceitful and i am glad i stopped using their insurance several years ago.
THEY NEED TO STOP CONTACTONG PEOPLE, GO THROUGH THEIR INSURER.
Took out a new car insurance with AAMI in 2025 ($589.32). The renewal cost one year later in 2026 had increased by exactly 25% ($736.65). No claims whatsoever and the obvious decrease in value. Queried with customer service and they could not give me any reason for the increase at all. Escalated the call and they still could not give a reason and… Read more
could only reduce the amount by $22. Whilst I appreciate premiums go up each year, 25% with no reason is not acceptable.
UPDATE: Cancelled the Policy. Took out a new one with AAMI online with the exact same details only cost $629.94, so just an increase of $40.62 on last years premium.
Again hopeless at processing claims – Our car was damaged in the recent Sydney hailstorm. We called after the Christmas rush in early January and were told the repairer would contact us within 72 hours. No call 2 weeks later. Complaints made via their email hotline remain unanswered. We will be switching insurers based on this and other experiences making claims. Show details
just took out a comprehensive car policy to commence on 10th February 2026. AMMI charged my credit card on 8th January 2026 ! Nice work if you can get it ! I am glad i didnt take the policy out a year before it was due, Show details
I've been a loyal customer of AAMI for years, always paying on time and never making a claim. Yet every single year they put the premium up and lower the insured value. Over time it's gotten to the point where the price just doesn't justify the cover anymore. When I brought this up with customer service I was completely ignored and they offered… Read more
no apology or explanation. That said it all really. To AAMI I'm just another dollar sign, and I'm done with them.
Awful experience with them. A cyclist hit my car while running a red light. AAMI customer service told me that because the other party did not have rego, I would still need to pay for the excess and it would obviously increase my premium for the next 5 years! Show details
Can't even sign in to my account after trying for days , they never send a code to your mobile to help you sign in and they keep on increasing the prices on your insurance Show details
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EDIT - The repairer tried to fix this issue with the paint. When removing the bumper again they… Read more