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How to compare car insurance to find the best policy for you

With so many car insurance providers and policies on the market, dipping into the policy pool can be confusing. Use this guide for tips on how to find the car insurance that's ideal for you.

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Reviews

  • Value for Money
    1.9 (227)
  • Customer Service
    1.9 (223)
  • Timeliness
    1.9 (153)
  • Job Satisfaction
    1.8 (103)
  • Transparency
    1.8 (188)
  • Claim Resolution Time
    • <1 week (16)
    • 1-2 weeks (24)
    • 2-4 weeks (22)
    • 1-2 months (23)
    • 3+ months (43)
  • Claim ApprovedYes (90) · No (39)
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Worst car insurance- Please do not buy any AAMI insurance

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Value for Money
Customer Service
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Soup Nazi

Soup NaziSydney, NSW

  • 7 reviews
  • 7 likes

Dodgy premium calculation

published
Value for Money
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Terry J.

Terry J.Greater Melbourne (Outer), VIC

Authorised Repairer Only

published

Tried to get my car fixed in Dandenong . Closest repairer they use is Hallam. I told them I have no time to take it there and could I use a repairer close to me. Came back to me saying I have to use their authorised repairer. All repairers do insurance work. NEVER AGAIN>

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Andrew Buckley

Andrew BuckleySouth East Queensland, QLD

  • 2 reviews
  • 1 like

Rip Off

published

These guys won't pay out on a simple theft case. They just try and find excuses and use exclusions which don't apply. I would avoid them and their parent Suncorp at all costs.

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Sue

SueSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Appalling service. Actually, I didn’t get any service.

published

I rang AAMI three times yesterday afternoon (4th Feb 21) and each time I pressed the prompts, got the spool and then phone call was disconnected. This happened twice after I pressed prompts for claims and then once when I tried comprehensive. Appalling service ☹️

Incentivised ReviewNo
Insurance TypeComprehensive
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Manny

MannyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

AAMI is a good service provider UNTILL you envolved in an accident.

published

TERRIBLE TERRIBLE TERRIBLE SERVICE.
Its been 60 days since my car is with repairer (AAMI’s suggested repairer) Even estimated pick up date passed away by 10 days. Called repairer and got reply that even they don’t know how long will it take. Even no help from AAMI.

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Terrible service

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Madhav S.

Madhav S.Perth, WA

  • 2 reviews
  • 1 like

Terrible service

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Charles

CharlesQueensland

  • 2 reviews
  • 2 likes

You've got to be kidding

published

I called AAMI for a quote on my truck after my current policy jumped up by 21% this renewal, They offered me the same coverage I have now but with a $600 deductible instead of $1000 I have now. The difference? My new renewal with the company I am with is $957.00, AAMI's quote was $2127.85. Well over double. I am so "lucky I'm not with AAMI" Maybe a few less commercials and you can give a decent quote.

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Sharn

SharnSouthwest, VIC

3 months later 4 repairs later and my car has more problems and nothing fixed from when I originally took it in!

published
Value for Money
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tmlawrance

tmlawranceHunter Region, NSW

They used to be good, now they are crap. After more than 20 years - I am moving my insurances away from them.

published
Value for Money
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K Brown

K BrownMetropolitan Adelaide, SA

  • 2 reviews

Inconvenience when it comes to repairs

published
Incentivised ReviewNo
Insurance TypeComprehensive
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Danny

DannyGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 7 likes

Legalised Mafia

published

Took my premiums, then one day someone hit my car whilst it was parked and drove off. Now they will only partially pay 30% of the damage as they claim a new paint job will put the car in a better position than previous.

Watch out, they make your life hell to get out of paying up.

Value for Money
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Changazi

ChangaziGreater Melbourne (Inner), VIC

Terrible & dodgy Insurance company

published
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Matt

Matt

  • 5 reviews
  • 5 likes

Great if you let them take money and that's it - Worst service ever!!!!!!!

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corey w.

corey w.Gippsland, VIC

Worst insurance company ever

published

Over 6 months have passed since my car was stolen. Took over 3 months to approve my claim and a further 3 months for the repairs. Still don’t have it.

Value for Money
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natasha

natashaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes

Shocking company who does not honour claims

published

Shocking company. Had 3 cars and fully comprehensive house insurance for over ten years. We had comtainated fuel which blew up engine was taken to a mechanic who did tests that said it was contaminated fuel. The car sat there for 6 weeks before an assessor came out. Chris Garrick from AAMI finally assessed the car and informed us he had no clue what happend but knew it was not faulty petrol. We were left with no car. Stay away. You have been warned.

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She

SheTasmania

The worst insurance company, with very poor customer service and very unreliable.

published

This insurance company is the worst with very poor customer care service, no ethic and so unreliable. I have lodged a complaint, gave all required informations, staff so incompetent: each staff provide different information ( misleading). Though I provided an update of address, they still use the old one.

Incentivised ReviewNo
Insurance TypeComprehensive
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Wanderer

WandererSydney, NSW

Worst insurance company to make a claim with

published
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klubear

klubearGreater Melbourne (Inner), VIC

  • 26 reviews
  • 21 likes

AAMI took away all my choices and left me stranded on Tuesday night.

published
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Page 1 of 64

Questions & Answers

Wendy0707

Wendy0707asked

Car Insurance - Comprehensive

How do you decide who is at fault for collision

2 answers
Fiona
Fiona

It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.

Angelito
Angelito

Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks

Jase J.

Jase J.asked

Car Insurance

Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital

No answers
jay shankhar

jay shankharasked

Car Insurance

the car is my name where as my wife is the main driver, can i insure the car in her name please

2 answers
S G
S G

You can insure the car while including her as the main driver. However, it is still your car and the insurance will pay you if something happened to your car.

Fired Up
Fired Up

Ask AAMI

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Details

Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.

Points of praise for AAMI:

  • AAMI's top score was given for its timeliness in responding to claims.
  • Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
  • Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.

Pain points with AAMI:

  • AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
  • Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
Compare all 4 AAMI Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel
Coverage TypeCompulsory Third Party (CTP Green Slip)ComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Not IncludedIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedOptional ExtraNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverNot OfferedZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerNot ApplicableNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Not Applicable

Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is returned undamaged;
  • your car is repaired and returned to you;
  • your claim is settled

Not Included

Not Included

Emergency Transport & AccommodationNot ApplicableIncluded up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)Reasonable taxi costs included for up to 2 journeys
Towing Costs Not ApplicableIncludedIncluded (only for a claim made under 'Damage by uninsured drivers'Included
Hire Car after a No Fault Accident

Not Applicable

Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is repaired and returned to you; or
  • your claim is settled

Not Included

Not Included

Essential / Emergency RepairsNot ApplicableIncluded (combined with Emergency Accomodation & Personal Property), up to $1,000 per incidentNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot OfferedNot OfferedNot Offered
Hire Car after Theft

Not Applicable

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Not Included

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Lock and Key ReplacementNot ApplicableNot IncludedNot IncludedIncluded up to $1,000
Transit Cover Not ApplicableNot IncludedNot IncludedNot Included
Trailer & Caravan CoverNot ApplicableTwo-Wheel Trailer Cover included up to $1,000Not IncludedNot Included
Child Safety Seats and PramsNot ApplicableIncluded up to $500 per claimNot IncludedNot Included
New-for-old Car Replacement

Not Applicable

Included, if you are the first registered owner of the car and it is less than 2 years old

Not Included

Not Included

Personal Property CoverNot ApplicableIncluded up to $1,000 (combined with Emergency Accomodation and Repairs)Not IncludedIncluded up to $500 (does not include cash, tools and items use for business or trade)
Uninsured Motorist Benefit Not ApplicableNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableIncludedNot IncludedNot Included
FireNot ApplicableIncludedNot IncludedIncluded
CollisionNot ApplicableIncludedNot IncludedNot Included
Natural EventsNot ApplicableIncludedNot IncludedNot Included
Theft or Attempted TheftNot ApplicableIncludedNot IncludedIncluded
Compare all 4 AAMI Car Insurance

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