Real Car Insurance

Real Car Insurance

 Verifiedrealinsurance.com.au
Real Car Insurance
3.5

654 reviews

PositivevsNegative
61% · 400238 · 36%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.0
Customer Service
3.7
Timeliness
3.9
Job Satisfaction
3.8
Transparency
3.7

Reviews

654 reviews
Randal
RandalSydney Surrounds, NSW
  Verified Comprehensive

Saved $400 with better cover than my last policy

Saved $400 on my premium and I'm ecstatic! The whole process took less than 5 minutes. Show details ·  1
Howard
HowardCentral West, NSW
  Comprehensive

Deceptive online quote

The online quote was $1049 and it said under the price that I could save $107 by paying annually. When I tried to take up this option it was not allowed and I was charged the full amount. This is deceptive. It does not say that the discounted amount would have the $107 added if I chose the monthly option. Show details
Timeliness
Job Satisfaction
Real Insurance
Real Insurance   DM   
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Ben
BenSydney, NSW
  Comprehensive

Outstanding experience

Website was easy to understand and very informative.
Questions were easy. Show details ·  1
Makea Sadaraka
Makea SadarakaSydney, NSW4 posts
  Comprehensive

Great

Great online application it was easy to fill out thanks Show details ·  1
Desperate
DesperateDarling Downs, QLD4 posts
  Comprehensive

Compared comprehensive car insurance

Web site was easy to navigate, help over the phone was easy and helpful.
Managed to save money compared with my previous insurer Show details ·  1
Value for Money
Jurie
Jurie3 posts
  Third Party Property Damage

Good value

Easy to set up, and good value for money. First time with company Show details ·  1
Value for Money
Timeliness
CRC
CRC2 posts
  Comprehensive

very poior customer service

Good at taking your money, absolutely impossible to contact when you have a problem. will not be using this company again, unless they improve their customer service Show details
Value for Money
Transparency
Real Insurance
Real Insurance   DM   
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rahni
rahni8 posts
  Comprehensive

Car insurance

Easy to do online and good price for what is needed Show details ·  1
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Debra
Debra
  Comprehensive

Great

Very Simple and User Friendly online process and Great Value for Money Show details ·  1
Cathy S
Cathy SSydney, NSW2 posts
  Third Party Property Damage

Online Experience Great

the online quote system worked well and di not take long to complete. The online price was also very competitive. Show details ·  1
Bob
BobSouth-Eastern Region, NSW2 posts
  Comprehensive

Zac is a great person to deal with

what more can say Zac was a great person to talk about car insurance raely knows his job Show details ·  1
Hahn
HahnGreater Melbourne (Inner), VIC2 posts
  Comprehensive

Wonderful service

I had a car accident, which was my fault and Real Insurance were wonderful and empathetic to my situation. I had agreed value on my car and it was totally paid into my bank account, once my car was written off. Each person I had contact with, at Real Insurance, was helpful and knowledgeable and always gave great service. I would recommend Real Car Insurance to anyone. So happy with the outcome Show details ·  1
Michael
Michael3 posts
  Comprehensive

Excellent service

I moved my car insurance to Real based on the excellent service I have received on my pet insurance policy. Real have been fantastic in this field and I expect that won't be any different with the car insurance. Show details ·  1
Jacqui
Jacqui5 posts
  Comprehensive

I won't use real insurance again

Accidentally reversed into a car in a car park that was tight.
Scratched another person's car. Made a claim. Claim was accepted. Paid my excess.
Then I received paperwork stating I would be sued as the claim was never paid out.

After a very stressful weekend, I was able to get the situation sorted with Real and they paid the settlement.

I won't use real insurance again, but appreciate that they did actuon a quick response once the situation had elevated to a dramatic level.

I believe the people thatvwork at Real do their best, but the company has gotten too big for them to be on top of everything. Show details

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Real Insurance
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Robert
RobertSydney, NSW
  Comprehensive

Fast and easy process for quote

Easy to follow the necessary steps and have a quotation prepared. Show details ·  1
Value for Money

Questions & Answers

Raymond
Raymond · Third Party Property, Fire & Theft Car Insurance

under 10000 kms /year option?

Real Insurance
Real Insurance   DM   
Marc G.
Marc G. · Real Car Insurance

Hi, I've usually had good experiences with your call centres, but they seem to be overseas now, I waited 30mins yesterday only to be connected to someone who clearly lacked training and then proceeded to waste another 20mins and was still unable to help, how can I talk to someone with experience and in Australia like
I used to, thanks

Real Insurance
Real Insurance   DM   
Marc G.
Marc G.  

[Policy Reference Removed]

Marc G.
Marc G.  

[Mobile Number Removed]

TGM
TGM · Real Car Insurance

What's the difference? How is it that Real Insurance has such a poor customer rating while Seniors Insurance, also a Hollard brand, has such a high one?

Fired Up
Fired Up  

Different companies, different customers, different experiences

Den
Den  
See all Real Car Insurance questions

Details

Compare all Real Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Health, Home and Contents, Income, Landlord, Life, Pet and TravelFuneral, Health, Home and Contents, Income, Landlord, Life, Pet and TravelFuneral, Health, Home and Contents, Income, Landlord, Life, Pet and Travel
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
UnderwriterHollardHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess Optional ExtraNot Offered
Choice of RepairerAllowedNot AllowedNot Applicable
After Accident Care
Hire Car after an Incident

Optional, up to $70 daily, until the the maximum hire period shown on your Certificate of Insurance. If the claim is accepted for damage to, or the theft of, your car. Hire Car cover commences on the latter of:

  • the date of the accident if your car is not driveable;
  • the date your car is taken to the repairer in the case of an accident where your car is still driveable; or
  • if your car is stolen, the date any cover you are entitled to under the included benefit 'Hire car after theft' ceases

Optional, up to $70 daily, until the the maximum hire period shown on your Certificate of Insurance. If the claim is accepted for damage to, or the theft of, your car. Hire Car cover commences on the latter of:

  • the date of the accident if your car is not driveable;
  • the date your car is taken to the repairer in the case of an accident where your car is still driveable; or
  • if your car is stolen, the date any cover you are entitled to under the included benefit 'Hire car after theft' ceases

Not Included

Emergency Transport & AccommodationIncluded, up to $500Included up to $500Not Included
Towing Costs IncludedIncludedNot Included
Hire Car after a No Fault Accident

Not Included

Not Included

Not Included

Essential / Emergency RepairsIncluded, up to $500Included, up to $500Not Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalOptionalNot Applicable
Hire Car after Theft

Included, up to $70 per day up to 14 days. Cover will cease the earlier of when the car is recovered (and repaired if necessary), the maximum hire period is reached or when we pay your claim.

Included, up to $70 per day up to 14 days. Cover will cease the earlier of when the car is recovered (and repaired if necessary), the maximum hire period is reached or when we pay your claim.

Not Included

Lock and Key ReplacementIncluded, up to $1,000Included, up to $1,000Not Included
Transit Cover IncludedIncluded
Trailer & Caravan CoverIncluded, up to $1,000Included up to $1,000Not Included
Child Safety Seats and PramsIncluded, up to $500Included up to, $500Not Included
New-for-old Car Replacement

If the claim is accepted for theft of or damage to your car and declared to be a total loss withing the first 24 months of the starting date of its original registration:

  • replace your car with a new car that we consider to be of the same or similar make, model, or series (subject to local availability); and
  • include the same or similar additional accessories shown on your Certificate of Insurance; and
  • pay the applicable on the road costs (transfer fees, stamp duty, dealer delivery costs, registration and Compulsory Third Party insurance) of the new car.

Not Included

Not Included

Personal Property CoverIncluded, up to $500. Excluding mobile devices, cash, credit cards or cheques, negotiable documents connected with business use, property being carried in or on a trailer or caravanIncluded, up to $500. Excluding mobile devices, cash, credit cards or cheques, negotiable documents connected with business use, property being carried in or on a trailer or caravanNot Included
Uninsured Motorist Benefit Not IncludedIncluded, up to $3,000Included, up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedIncludedNot Applicable
FireIncludedIncludedNot Applicable
CollisionIncludedNot IncludedNot Applicable
Natural EventsIncludedNot IncludedNot Applicable
Theft or Attempted TheftIncludedIncludedNot Applicable
Visit official website

Contact info for Real Car Insurance

  • ABN: 45131925472

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