Easy and professional service every time
I’ve been with real insurance for over 10yrs now with both car and home insurance. Lodging a claim was quick and easy. They worked through the whole process with me from start to finish.
12 years of excellent service!!
We have held a number of Real Insurance policies over 12 years. Nothing is a bother. All telephone staff are always friends, helpful and accommodating.
I would highly recommend Real Insurance.
Been waiting nearly a month now for my Total loss claim. Very poor communication and have to wait 1-2 hours on the phone to only be told that i will have to wait longer for the team to assess the claim after I have sent all the documentation. No one has called me and have dad to follow up with every step.
Absolutely crap car insurance company
Most unorganised and pathetic car insurance company in Australia ....You think they'll look after you and your car when you make a claim for an accident but they don't. They tell you something else and do something else. And they don’t call you at all, you have to call and wait an hour to speak to someone if they don’t hang up on you.
I wouldn’t recommend anyone to go with them. Pay more and find someone better.
Spoke to someone in South Africa!
So I just got off the phone with 'Brian' which I didnt believe it was his real name. The call was the weirdest I'd ever made to any call centre. Whilst talking to 'Brian' the background noise was soooo LOUD! It was other people talking in the background so loud it was like they were on the phone call with us...then the people in the background were laughing so loud I could barely hear 'Brian' so I told 'Brian' I can barely hear him because of the background noise and he proceeds to tell me it's because they're very busy tonight on calls LOL of course I told 'Brian' they're not on calls and it sounds like a party inthe background which 'Brian' totally ignored my statement and gave me the quote of car insurance I was after. I then asked 'Brian' if they're based in Australia and he said 'no! We're in South Africa' then he asks me for my bank details which I didn't give as I began to become hesitant to do any business with this 'Brian' as I was worried it was a bogus company. If Real Insurance want to pull up my call it was made from Sydney Australia at 1759 today 14/05/19 and it was for a comp. car insurance quote for a Kia Grand Carnival 2009 Quote no. 241713390. It was the most unprofessional call centre I've ever had to deal with.
Pathetic service!! No response on either email or call for more than 3 weeks!!
Its been more than 3 weeks after the assessor has told me your car is a total loss and some one from the claims team would contact you. I have written several email, called up multiple times but unfortunate to not have a single response. This is pathetic service!!!!
Great value for peace of mind
This is my true experience with real insurance and I’ve not been solicited or paid to give this review.
I’ve been with real insurance for 4 years now and I’m very happy. Every year I get my insurance renewal letter I ring up and speak to a customer service staff to make sure and negotiate the best value and policy for my mums car. Always at the end of the call I’m happy and have peace of mind because the customer service staff empathises with me and ensures we get the best coverage and policy that suits our needs. Good to have road side assistance there was an incident where the car battery died it was good we got that service. I wouldn’t hesitate to recommend real insurance. We’ve gotten very good value and service every year.
Everything I want.
At the time of taking up your quote it was better than most of your competition and set up time was minimal. Yes one not at fault claim resolved in one day. Approx 10 years, never asked for Roadside assist
Great insurance company
I have been with Real for 4 years. It was easy to set up and when calling to change details staff were always helpful and courteous. Actually got premium reduced. Win/win.
Not Good Enough
I have been waiting for three days for some acknowledgement firstly that i lodged a claim online and secondly for someone to contact me, hours on a phone listening to a recording does nothing to give me any confidence with this insurance company.Not
Pathetic payout after no fault car write off
How long is too long for a claim to be paid after my sons vehicle was written off with a no fault claim. It has been 6 weeks and still no word as to progress. There was a police report and charges to be laid against the other driver. Apparently the car was towed to a yard that does not do repairs and therefore could not prepare a quote as requested. A real insurance employee suggested they could tow it to another yard...1600 klms away, go figure. As his policy was to expire the following week after the accident he was told to pay for the next year as the claim becomes dead when the policy lapses. On the two occasions my son has phoned re the claim he has been placed on hold for no less than 30 minutes each time. Therefore he can not take the time out of work to make any further calls and is waiting on Real Insurance to contact him.
I only hope that something is done soon to allow him to purchase another vehicle plus get his present 1 year payment reimbursed in full.
real good for the money
yes very easy to set up
I hope to never lodge a claim
excellentI did not have to wait very long for help to arrive and I was on my way onec more
Comprehensive car insurance
Good value insurance product & always positive engagement by staff. Straightforward claims process & mostly easy to contact claims staff. Premium is keenly prices with all the benefits and claim items I need.
Hassle-free car insurance!
I have found Real Car insurance to be low cost, easy to set-up and as straightforward as car insurance can be! The customer service is excellent and they aim to please.
Always a pleasant experience
I felt my policy was very good value, I had a reduction on my insurance because of where my car was parked.
Setting up my policy was made easy and worked out thoroughly.
When I had a car accident I was looked after with respect, and courtsy because I was upset that I had crashed my car.
I have been with Real insurance for over 10 years and have always been satisfied with my policy.
Far better than any other comprehensive car insurance I've ever had in the 50 years I've had car insurance with others
Policy was great value, often half the premium from others. In the first 3 years I had 3 claims - where others were at fault. Excellent claim service. Best policy ever.
I’m with insurance for long time and have two cars policy, fist time claims and bad experience took almost three weeks but not resolved the problem yet,if I call they take massage but never call back..
Extremely poor customer service
I have been with real insurance for approximately 3 years now and have had comprehensive car insurance. I recently had an accident and made a claim. The vehicle has been written off and was collected from me seven days ago. It has been one week now since the car has been collected and I have had no communication from real insurance what so ever. I have left a message with my client manager everyday for the past seven days and she has not returned my call once. Not to mention everytime I call the 131948 number I have been put on hold for approximately one hour each time. This is very poor customers service. I need to sort out a new car asap and real insurance have not given me any indication on how long it will take to finalise the claim. When I get my new car I will seriously consider using a different insurance provider that has a better claims process.
Woolworths do not reward repeat customers
12mths ago took out Woolworhs Car Ins. Weeks before renewal sent three emails with no response so 3 days prior called & advised them NOT to take direct debit until emails were answered. Days later Woolworths debited my account but still no reply. Called again & they asked what have we done wrong? Finally an email saying I had 14 days cooling off and that this was "the best quote at present". So I searched online & funnily the exact same inclusions with WOOLWORTHS was $53 cheaper. Called again & their response was yes it will be cheaper online cause you do not have a GSO involved, Moral is that Woolworths DO NOT reward repeat customers so shop online each renewal.
Real are unreal. Rates were below what I expected.
I have been with Real for over 6 years and their rates are were than what I expected. Arranging insurance for my new car took about 5 minutes.
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