??!
1 photo
AAMI Travel Insurance

AAMI Travel Insurance

1.5 from 32 reviews

Reviews

Review distribution

5 star
2
4 star
2
3 star
1
2 star
0
1 star
27

iNTOUCH18

iNTOUCH18Melbourne

Not Surprised..Not lucky with AAMI

published

I am looking for travel insurance, checking out the reviews with AAMI as I have home Insurance with them. This may not go to the reviews..but I'm not going to Insure with AAMI. Their Home Insurance has gone on a steep downhill.I'm going to change Insurance Companies..looks like same with travel. Thank you for all the reviews...sooo appreciated

Customer Service
Claim MadeNo

carlowe 14

carlowe 14South East Queensland, QLD

  • 2 reviews

Unlucky your with Aami

published

Left items in my bag on the beach that were not waterproof - drone camera watch and they were stolen. Insurance paid but No insurance offered. Lost thousands of dollars worth of stuff. Apparantley items left "unattended" not covered. Seriously!!!!
Crap product, crap insurance! Dont waste your money your not insured!!!! Wont be purchasing ever again. CROOKS!

Value for Money
Customer Service
Insurance Cover For:Adult and Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateMarch 2019
Claim ApprovedNo
See all answers
Ali

AliAU

  • 4 reviews
  • 5 likes
  • Verified customer

Unlucky if you're with AAMI

published
Insurance claim madeNo

Don't even bother!

published

What is the point of getting travel insurance if they can't cover you for 1 Medial Consultation? Due to their excess policy of $200 (where you cannot reduce it), they do not cover any expenses under $200. Phoning up and lodging a complaint, I was advised that OTHER companies do not commonly have this excess fee. When I was overseas and confirming that everything would be covered, I was told that it would be.
Thankfully, nothing major happened because seeing all these other reviews, I'm thinking that even if something happened over $200 I wouldn't have been covered anyway.
Now I need to review my car insurance, I'm not sure AAMI is the best way to go.

Insurance claim madeYes

Michelle

MichelleBurwood

Hard to give a star rating when they didn't do anything.

published

What is the point of having travel insurance when they can't cover 1 appointment? Absolutely ridiculous! Their policy documents do not clearly state that you need to spend over $200 to be covered. Instead they give you irrelevant words to cover their dodgy tracks. When asking the claims department whether other companies have this 'excess,' I was told that NO, there are other companies that do not have this 'excess' policy. I feel lucky that nothing major happened, according to all these negative reviews I wouldn't have been covered by anything, $200 under or over.
THE WORST.

Insurance claim madeYes

Tracey

TraceyKing Island

  • 4 reviews
  • 4 likes
  • Verified customer

Procrastinating liars.

published
Insurance claim madeYes

Teena

TeenaSydney

  • Verified customer

Never ever again. Don't use AAMI INSURANCE. They don't care.

published
Insurance claim madeYes

Cara

Cara

  • 3 reviews
  • 2 likes

Worst decision ever

published

After taking the time to call and speak to someone to make sure my health issues would be covered. I sent a thank you email asking for written clarification. Turns out they (despite being reassured on the phone that they would) do NOT cover already known allergy and other medical problems that may arise overseas. Lucky I checked for written confirmation first or I would've gone overseas with essentially NO coverage. Only good thing was they cancelled it within minutes of my call to cancel it. Very disappointed in the lies I was told over the phone.

Insurance claim madeNo

Problem after problem

published

Numerous other complaints but here's my top three from my experience (from the one claim)
-Called the EMERGENCY assist number to have this responce "its a friday night, no body will be able to help you
till monday"
-Hour long Daily calls for 2 weeks sped up the process of having my claim settled- why should a companies ignorance lead to this, when i was clearly entitled to have my claim approved. seriously pay $40more to go with another company, its worth it
-They ended up paying my claim into another persons account TWICE
If they cant even read numbers off a piece of paper you have no hope if really need assistance

Insurance claim madeYes

My travel insurance was a waste of money

published
Insurance claim madeYes

If I could give them Zero I would

published

The travel insurance policy hardly covers you for anything at all - definitely not for cancelled flights causing missed connections etc - be very wary! Will only cover you for natural disasters/civil unrest, not for the airlines cancelling your flights.

Insurance claim madeYes

lisa99

lisa99

  • 3 reviews
  • 1 like

Useless customer service!

published
Insurance claim madeNo

Leash

LeashSydney

  • 2 reviews
  • 4 likes
  • Verified customer

Do Not Book With AAMI - Massive Fail!

published
Insurance claim madeYes

consumer007

consumer007Sydney

  • 12 reviews
  • 6 likes
  • Verified customer

My father died while i was travelling. I came home - AAMI won't cover any costs

published
Insurance claim madeYes

Pray that a relative does die while you're away

published

I was forced to return home after my father fell ill and subsequently past away. the claim was rejected because of a spurious 'pre existing illness' ploy put on by AAMI. I will never use them again.

Insurance claim madeYes
Nick T

Nick TMelbourne

Not Lucky with AAMI

published
Insurance claim madeYes

Ahmad

AhmadAuburn

  • 4 reviews
  • 3 likes

Never buy insurance from dishonest companies

published

I bought a comprehensive policy for my trip to Europe. Due to technical issues and delayed flight from Amsterdam to Abu Dhabi We missed our flight from Abu Dhabi to Sydney. The airline booked us the next flight which was in 24hrs. I contacted the insurance and one of the adviser told me to book a hotel for the 24hrs that you are there and when you come back you can claim. When I came back the insurance company refused to pay any compensation. Also I lost one of my baggage which they didn't do anything for that as well. very disappointed with them. Never going to get anything from them and let all my friends know too.

Insurance claim madeYes

Best claims process

published

I travelled overseas early this year, while I was on stop over I was robbed. My personal belongings were stolen the claims process was absolutely amazing! No hassles no fake customer service, very quick to pay claim amazing def go with AAMI they also replaced old for new which was even better :)

Insurance claim madeYes

Worked as expected

published

frequent user of AAMI Tavel insurance but no previous claims.....my daughter had a horrendous experience with World Nomads so would advise anyone making a claim with any travel insurer to record details of every conversation, names, times, what was said.....was not expecting great things but did have a small claim for lost reading glasses with AAMI and the process worked as it should and I got a cheque within 2 weeks.

Insurance claim madeYes

jaz85

jaz85AU

  • 3 reviews
  • 2 likes

So easy to claim!

published

We were visiting Malaysia and Thailand and everything was fine until on the last day my Husband got extremely sick with gastro. We called the dr to the hotel who have my Husband a bunch of medicine and said he was unfit to fly. We called AAMI and they put our call onto a dr who described the medication the Thailand Dr had given him. They were really helpful over the numerous phone calls and after coming home I faxed off the documents and receipts straight away. Over two or three weeks AAMI kept in contact with us and refunded the $4000+ that it cost us to stay one extra day in Thailand and flights home. Wonderful experience. Have used them many times since and will continue :)
Excellent customer service and seamless claiming process

Insurance claim madeYes

Page 1 of 2

Questions & Answers

Asela

Aselaasked

Can I extend my travel insurance while I'm in overseas?

No answers

Muhammad R

Muhammad Rasked

hi there i want cancel my car insurance policy, how?

No answers

Get an answer from our members and AAMI representatives

Details

CategoryTravel Insurance
Contact Number 13 22 44
Email Address AAMIclaims@travelclaims.com.au
24-Hour Phone Contact Yes
Online Live Chat No
Other Insurance Types Offered Business, Car, Life and Pet
UnderwriterAAMI
Maximum Age Covered 65 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$25,000
Emergency DentalUnlimited
Pregnancy (max weeks) Not Included
Resumption of Journey $2,000
Hospital Cash Allowance$100 per day, up to $6,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent Disability$10,000
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage $450 after 12 hours
Credit Card FraudNot Included
Travel Documents / Passport $500
Maximum Single Item Limit $3,000 (Electronic Equipments)
Luggage & Personal Effects $6,000
Ancillary
Personal Liability $5,000,000
Rental Vehicle Excess $2,000
Motorbike / Moped Coverage Included up to 200cc
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included

Visit official website - Download manual

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.