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Cubby house for our two girls - love it!
This cubby house was our second purchase from Aaron’s. The first was our shed, will still looks great 3 years later.
My wife and I recently painted the cubby house and we couldn’t be happier.
Great service from sales to trades.
Dream Cubby House- Taj Mahal
The Aaron’s Outdoor team, from the sales staff ( special mention to the lovely young lady who was new to the position but whose knowledge and communication skills were excellent and who made us feel very well looked after) to the builders were fantastic. Very professional and any minor problems eg a dent in the slide( replaced the whole slide!), they were more than able to resolve quickly. We were very lucky to get a cancellation so the cubby was built in time for our son’s birthday.
We are continuing to develop the inside including adding ho...oks and shelves etc. It is currently set up as a cafe but was also a fire station over the Easter holidays! The imaginative play opportunities really are endless. The size of the TaJ Mahal means that this is a cubby that will last even when the children who are currently age 3 and 5 grow up. The materials are all very high quality so this is definitely a product for the long term. It is wonderful that you can add additional items on at a later date as the children grow. We have created a separate messy play space under the cubby which provides great shade and acts as a second play space. It has been used a lot in the better weather and I expect as it gets colder, the children will prefer the cosier space inside. We plan to have it painted eventually too. Our one regret is not organising this at the time! We are delighted with the Taj Mahal and would highly recommend customers to choose Aaron’s Outdoors for their kids new cubby.
Fantastic job by real professionals
The guys were punctual and very professional. They were also friendly and fun - you know who you are, a huge thanks! Despite some difficulties on-site the job was completed and we were completely satisfied by the conduct and professionalism of the installers.
cant recommend highly enough, the guys worked through our vison, over came obstacles and were only too happy to go above and beyond to ensure the project was delivered to the level we expected.
Disgusting company to deal with!
We had a workshop built by Aaron's, which they said would take 3weeks, but took 6 months! Then they wanted more money and work stopped completely until we paid more. Materials lay on the ground rusting, timbers warping for months. Had to pay double for double glazing than originally quoted/contracted. Once finally finished it had to be inspected twice as original inspection didn't pass. Never received a certificate of completion, Aaron's wanted nothing more to do with it after that as they had their money, even though legally they should be get...ting it. Chased it up myself with the company who got the building approval (paid Aaron's $2000 to arrange all that...our 1st mistake). They apparently had some fallout with Aaron's, so it took another 7 months after the workshop was completed to get a cert of completion! Plans Aaron's submitted were not identical to our project, Aaron's submitted generic copies of paperwork for building approval, which caused issues later on with our council. I rang the ACCC, Aaron's fell into some financial issues by the sounds and this obviously effected our build, though Aaron's said nothing apart from holding us to ransom wanting more money and wouldn't do any work unless they got it. Will never deal with them again or recommend them, if you do decide to go with them and have problem, report them to the ACCC or at least give them a call for advice.
Exactly what we need
So so happy with our Studio .. a little while yet until finishing touches are added .. Aaron, Jason and team were fantastic .. very courteous and so knowledgeable .. would highly recommend Aaron’s Outdoor.
Don't even bother useless service from Loganholme
Made an appointment for 3:30 Monday as I'm at work Message me on the day they are coming around and said Steve will be at our place at 1:30 i rang straight back and he did not answer the phone left a message saying I'm at work and needs to be after 3:30. i get a Message not even a phone call at 3:59pm saying Steve wont be coming and will need to reschedule for the following Monday between 8am and 2:30 pm. so as they can't ring me i ring them seems i'm the one chasing already they say Steve can only come at the times above i said as before i ...get home after 3:30 i said you don't want the work she said Steve is busy with child care centers. So i gues a $40,000 pus job is not good enough. she said Steve can only do them times STAY AWAY you will be chasing them tey only even Text you never ring. guess they dont want the work.
Granny Flat installation
Sales team was very helpful in all aspects, from start to finish and lots of help with council approval.
the tradesmen were very professional, considerate of neighbours etc, on time and cleaned up after themselves. special thanks to Pete, Jason, Gordon and Max
Great product, appalling customer service.
My son brought a kids cubby house off Aaron’s and I was the go to man. The kit cubby house is fantastic but the customer service was appalling. Every stage of the purchase was us chasing them for info, delivery and plans. Such a shame a great product was so let down by what seemed be lack lustre non caring staff.
Dream house for the grandkids!!!
I've been dreaming for a while about turning our boring back yard into a place my grandkids want to visit as often as they can. An elevated Bungalow cubbyhouse was at the centre of the dream, and now it's a reality. It's a fun house, kids retreat, activity zone and memory maker all rolled into one! Thanks to Pete in the salesroom who was super helpful, and to [names removed] who did a tidy and efficient installation job despite the damp weather. They topped it off with rapid after sales follow up on a minor fix. They're a friendly, professional team who are dedicated to getting it right and putting smiles on faces.
Perfect feature to escape in your back yard
Extremely happy with the African hut. The guys friendly, polite and on time, worked well as a team & cleaned up after themselves. It was put together in 1 day, started early and finished late.
Fantastic Cubby and great customer service
Super happy with our cubby house the guys built for us and the customer service from the team throughout was also outstanding. Definitely recommend the team from the Strathpine location.
Extremely happy with the service provided and over the moon with the Bali hut. Installation in 1 day by very helpful team and Bali hit looks better than anticipated. Well done Aarons Outdoor!!!
Best Ever !
The Team and Bella were awesome and so helpful
super smooth transaction very commutative professional and Polite
delivery came early and amazing post sales support
i cant Highly recommend
What a fantastic product you guys deliver
We recently had a Contemporary studio installed to use as a office/outdoor entertaining area, it is just fantastic, we spent a lot of time looking at every imaginable option on the market and this studio stood out from the competitors by a long way with its style, build quality, price and dealing with a long standing reputable company, this option was in a league of its own, Sam and his team who did the install went above and beyond, taking great pride in their workmanship and care of our property/surrounding gardens, this is our third Aaron's product and I would highly recommend to others, plenty of other cheap options on the market but if you want something of quality that will last Aaron's is the only way to go.
Questions & Answers
My daughter in Sydney (I am retired and live in Canberra) has just bought a Manor cubbie house from you for her 2 and 3 year old sons, and has asked me to pick it up, assemble it, and paint/stain it, possibly with assistance from my son. She is planning on me picking it up early in the morning, in late Dec, and then assemble it while the kids are in playschool. I have a 2008 HiLux and an 8 ft by 5 ft trailer, and I am assuming this should be ok to transport it to her house in West Pymble.
I would be grateful is you could send me a copy of the assembly instructions to the email address below, and what tools I would need to assemble it, and any other advice you might consider pertinent so I can familiarise myself with the product before I pick it up. I am reasonably competent in construction of most things, having built pergolas, garden sheds and other things around my house.
Finally, she has not ordered an Elevation Package, but could you please advise the costs and benefits of it, as I may add this as a Christmas present.
Hi David. Thanks for getting in touch. Product Review has deleted your email address in order to respond, so can you please contact our Marsden Park store and they will forward the assembly instructions and advise on elevation heights, costs and benefits. Regards, Aarons :-)
Why do customers pay up front before delivery and installation?
I’m a bit worried about some of these reviews.
Can aaron’s Guarantee that my cubbie will be properly installed next week and that product is good and I will have No problems? I’m feeling a bit vulnerable...
Hi Bronwyn. Good question. There isn't a specific requirement for you to pay prior, it would just depend on the individual stores process. Generally, we call to confirm the date and time of install with the customer, and at the same time, collect any remaining monies. This avoids having to chase monies after the fact, and assists us to not forget to collect monies. If you are feeling worried, then the best course of action is to contact the store you purchased from and ask whether they would be happy for you to pay for the installation on the day, once completed. I'm sure they would be happy with that. And to respond to your other comments, I agree that reviews in this forum are terrible. Unfortunately, our stores have not been active in asking for reviews from the many happy customers we do have. As I have responded to other reviews, Aarons have 10 installation teams around Australia (more at Christmas), who install in 50-100 backyards every week - and nearly everyone is happy with the end product. Only a very small minority are not, and use these sites to vent their frustrations, sometimes without even discussing it with our stores prior. Our stores are 100% behind ensuring our customers are 100% happy. Yes, sometimes things don't go perfectly to plan for whatever reason, but we will fix any issues to your satisfaction. I hope this has alleviated some of your concerns, but more importantly, I hope you are happy with your Cubby install next week - Im sure you will be. And if so, we would greatly appreciate a review here :-) Thanks, Aarons
How come a 2-3 week build of a backyard studio has taken over 4 1/2 months? Still no where near completed. With faulty workmanship and delays galore. Permits were approved by council on 23 Dec 2018. Very unhappy.
Organised through Geelong store. Live in Hoppers Crossing.
Hi Susie. Apologies for the frustration the wait must be causing. I have spoken to Mark and he has advised me that the main issue was that the engineered plans had the incorrect timber species listed, which was picked at audit stage, so yes, changes needed to made. And yes, this should have been checked more thoroughly prior to install, but this is not something that has occurred before, so it was not looked at. Mark also agrees that his installers at the time did not complete the works to our general standard, hence why he has now hired some new carpenters that are completing some good work. Mark has advised us today that final inspection is this Friday, which should mean your Workshop will be finalised tomorrow. I do hope you are happy with the final product. Thanks, Aarons
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