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Aarons Outdoor
4.0 from 67 reviews

Reviews

(47)
(3)
(0)
(2)
(15)
  • Customer Service
    4.9 (28)
  • Timeliness
    4.9 (29)
  • Job Satisfaction
    4.9 (26)
  • Rates and Fees
    4.6 (27)
  • Product Quality
    4.8 (28)

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Sabrina

SabrinaSydney, NSW

Thank you - you gave us just what we needed while we are all stuck at home!

published

We were so excited to find out that we could have an extra room in just a couple of weeks, so we ordered a studio through Aarons Sydney last month. With everything that has happened with Coronavirus, it's turned out to be an absolute blessing! My husband, myself and our two kids are splitting our time between the house and our outdoor room while we all get on with work and home school. If it wasn't for that extra space, we would have all gone mad! We have painted it to match our house, so looks like it has always been there.
If you are sitting on the fence wondering whether you should, don't. It's the best decision we've made in years!!

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Meaghan D.Aarons Outdoor
Raelene

RaeleneCentral West, NSW

Just what we hoped for

published

The guys worked quickly and professionally. They arrived on time and completed the work on time. They asked appropriate questions as necessary and met all our needs. They took all their rubbish with them on completion of the work.

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Meaghan D.Aarons Outdoor

Thanks Raelene for your review. The store will be happy to read it. Enjoy your new Aarons product :-)

Got what I wanted

published

Needed to have a room constructed under a carport and Aaron’s Geelong were able to accomodate the custom build. I was concerned that this might have complicated, but no!

Thanks to Bryon, Peter and Taylor for getting it done.

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1 comment
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Meaghan D.Aarons Outdoor

Thanks John. We really appreciate you taking the time to review us. Regards, Aarons :)

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Very Happy

published

We have had Aaron's install a new activity fort in our Preschool playground along with non-custom made element. Nothing was too much trouble, very easy to communicate with and we are very happy with our new playground equipment.

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Meaghan D.Aarons Outdoor

Great to hear. We hope the kids get loads of enjoyment from their new cubby/fort. Thanks for reviewing us :)

Exactly what we wanted!

published

Massive thank you to the strathpine store who were really helpful in offering recommendations to ensure we got exactly what we wanted. We had spent months researching and found Aaron’s to be the easiest and one of the best prices. They were particularly helpful with giving advice around what the requirements were for council.

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Meaghan D.Aarons Outdoor

Thanks Brittany. We also think it looks great. Enjoy your Pergola, pool and many more summers to come :-)

Very happy

published

I wanted a reasonably priced studio as an office and the price at Aarons seemed good. I was nervous because of previous reviews but Chris answered all my questions. I am in Canberra and wasn't able to visit Marsden Park, but they delivered on time, constructed it in under 2 days, and did a very nice job. I am getting it fitted out now. It is a 7m x 3.5m studio with patio. Thank you for good service!

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Meaghan D.Aarons Outdoor

Thanks Jean. We are very happy that you are happy. We greatly appreciate you taking the time to review us. Enjoy your new Studio :)

Kate M.

Kate M.Southwest, VIC

  • Verified customer

Exceptional service and fantastic product

published

Brian and Peter have excelled!! From the initial sales process where Brian was able to customise our cubby to suit our space. Great communication especially in the pre Christmas rush. The cubby itself is a study, fantastic quality that my girls adore. Now a month on they love having this space to let their imaginations flow!!!
Thank you again and we will be back!!

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Meaghan D.Aarons Outdoor

Thanks Kate for the review. The Geelong team will be happy to hear your thoughts. And thanks so much for the pic. Sisterly love is real :-) Thanks, Aarons

Melanie Botting

Melanie BottingSouthwest, VIC

  • 2 reviews

Fantastic service and product

published

I made an inquiry and they promptly replied with a quote and gave me a discount as a sale was due to start. husband and i dropped into the showroom with a few questions and they were answered so we signed on the dotted line.
Within 2 days of signing our custom order Bali hot was going up in our pool area and was installed by two lovely hard working men that did not stop till it was done.
Great service all round from start to finish. Thank you Aarons outdoor Living Geelong!!!

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Meaghan D.Aarons Outdoor

Thanks Melanie. It's great when you can order and have it up and ready to use within a couple of days. You'll be able to sit and relax a lot cooler now. Thank you for reviewing us, it is greatly appreciated. Enjoy :-)

Excellent African Gazebo

published

Aarons Outdoor Living from Marsden Park rethatched my African Gazebo. They did an excellent job and I am very happy with the result. They arrived on time and they cleaned up all the old thatch and took it away.

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Meaghan D.Aarons Outdoor

Thanks Don for taking the time to review us, it is greatly appreciated. Glad to know you will be well covered this Summer. Enjoy your outdoor time. Thanks, Aarons :)

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New Castle cubby

published

We purchased a new Castle Cubby for our daughter from Aaron’s in Geelong. Bryan and Peter were super helpful, delivered and installed for us so Ruby could have for Christmas. Their customer service was exceptional and couldn’t recommend these guys more highly.
Thanks heaps guys and have a ripper Christmas.

Cheers

Nick & Kate

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Meaghan D.Aarons Outdoor
Carly

Carly

  • 2 reviews

Castle cubby!

published

Shout out to Bryan & Peter from Geelong for installing our cubby yesterday. They made sure everything was perfect and exactly how we wanted it. Very friendly and polite! 5 very happy kids here!!

1 comment
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Meaghan D.Aarons Outdoor
Scott

ScottSouthwest, VIC

Christmas fun!

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Meaghan D.Aarons Outdoor

Thanks Scott. So glad you are happy with the product and service and we really appreciate you taking the time to review our Geelong store. Have a great New Year :) Thanks, Aarons

sunnycoast mum

sunnycoast mumSouth East Queensland, QLD

Backyard bliss!

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Our cubby was delivered and Aarons' team, and installed in 3 hours, fitting snugly in a gap between the trees, with no damage to the garden. An elevation kit on a slope with 1m drop off was used, and the slide/ rope net/ climbing wall customised to fit. The workmanship is top quality, and it looks great in our backyard. If the kids get tired of it, it will be a blissful quiet place to sit out and read a book with a cup of tea

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Meaghan D.Aarons Outdoor

Love it! But I don't think the kids will get tired of it - well not for quite a few years at least :) Thanks so much for taking the time to review us, it is greatly appreciated. Merry Christmas for us all at Aarons

David R.

David R.Canberra 2600, ACT

  • 5 reviews
  • 1 like

Castle Cubby House

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Meaghan D.Aarons Outdoor
Diane

DianeSouthwest, VIC

  • 2 reviews

new office

published

I would like to thank Brian peter Taylor and Sam From the Geelong For my shack I can not believe how fast you boys are you guys are the best I am so happy with you all when I ordered I had this in a week of order

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The reviewer stated that an incentive was offered for this review

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Michele

MicheleSouth East Queensland, QLD

My grandkids love their new cubby!

published

I just installed a new cubby from Aaron's Outdoor Living, Strathpine for my grandchildren.
The process was made very easy and installation was fast and professional. I did have a problem with a few panels but replacements were arranged and installed immediately.
Very happy with the service and the product.
Michele

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GAWS

GAWSGreater Melbourne (Metropolitan), VIC

Excellent Custom Built Rabbit Hutch

published

Bryan and Peter from AARON's Outdoor Living Geelong were challenged with building a custom designed Industrial strength Rabbit Hutch for use at Geelong Animal Welfare Society. The detail and needs were very intricate and very time consuming. The boys kept us up to date and made very well received suggestions on small but necessary changes. The passion and drive the boys displayed was exceptional and the service was quick.
The final product, which is a prototype and is currently being road tested, was excellent and very well made.

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Meaghan D.Aarons Outdoor

This is great - thank you so much for letting us know and showing us the final product. I hope it becomes a product that assists you with the great work that GAWS does. Merry Christmas. Thanks Aarons :)

Claire

ClaireGreater Melbourne (Metropolitan), VIC

Fantastic themed cubby!

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We recently used Aarons Outdoor Living, Marsden Park to install a themed cubby for one of our wish children. The cubby looked absolutely amazing! Stephanie in the office was a pleasure to deal with she answered all my questions promptly and nothing was too much trouble.
Instillation went really well, the team turned up on time and did a great job. We would highly recommend Aarons Marsden Park for your next cubby instillation.

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My own little piece of tropical paradise!

published

Thank you so much to the wonderful team at Aarons Outdoor Living Strathpine! They have brought to reality my dream of having a fabulous entertaining area with my new Bali hut. Everyone has been so helpful and accommodating and I am very impressed with their customer service and care. Highly recommend!

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Meaghan D.Aarons Outdoor

Ive seen the pics - I can see why you are happy - it looks wonderful :) Thank you so much for taking the time to review us. It is greatly appreciated.

Coolbreezy

Coolbreezy

  • 2 reviews

Good workshop and service but...

published
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Meaghan D.Aarons Outdoor
Page 1 of 4

Questions & Answers

David R.

David R.asked

Hi,
My daughter in Sydney (I am retired and live in Canberra) has just bought a Manor cubbie house from you for her 2 and 3 year old sons, and has asked me to pick it up, assemble it, and paint/stain it, possibly with assistance from my son. She is planning on me picking it up early in the morning, in late Dec, and then assemble it while the kids are in playschool. I have a 2008 HiLux and an 8 ft by 5 ft trailer, and I am assuming this should be ok to transport it to her house in West Pymble.
I would be grateful is you could send me a copy of the assembly instructions to the email address below, and what tools I would need to assemble it, and any other advice you might consider pertinent so I can familiarise myself with the product before I pick it up. I am reasonably competent in construction of most things, having built pergolas, garden sheds and other things around my house.
Finally, she has not ordered an Elevation Package, but could you please advise the costs and benefits of it, as I may add this as a Christmas present.
Thank you,
David Ruthven
[details removed]

1 answer
Aarons Outdoor
Meaghan D.Aarons Outdoor

Hi David. Thanks for getting in touch. Product Review has deleted your email address in order to respond, so can you please contact our Marsden Park store and they will forward the assembly instructions and advise on elevation heights, costs and benefits. Regards, Aarons :-)

Bronwyn

Bronwynasked

Why do customers pay up front before delivery and installation?
I’m a bit worried about some of these reviews.
Can aaron’s Guarantee that my cubbie will be properly installed next week and that product is good and I will have No problems? I’m feeling a bit vulnerable...

1 answer
Aarons Outdoor
Meaghan D.Aarons Outdoor

Hi Bronwyn. Good question. There isn't a specific requirement for you to pay prior, it would just depend on the individual stores process. Generally, we call to confirm the date and time of install with the customer, and at the same time, collect any remaining monies. This avoids having to chase monies after the fact, and assists us to not forget to collect monies. If you are feeling worried, then the best course of action is to contact the store you purchased from and ask whether they would be happy for you to pay for the installation on the day, once completed. I'm sure they would be happy with that. And to respond to your other comments, I agree that reviews in this forum are terrible. Unfortunately, our stores have not been active in asking for reviews from the many happy customers we do have. As I have responded to other reviews, Aarons have 10 installation teams around Australia (more at Christmas), who install in 50-100 backyards every week - and nearly everyone is happy with the end product. Only a very small minority are not, and use these sites to vent their frustrations, sometimes without even discussing it with our stores prior. Our stores are 100% behind ensuring our customers are 100% happy. Yes, sometimes things don't go perfectly to plan for whatever reason, but we will fix any issues to your satisfaction. I hope this has alleviated some of your concerns, but more importantly, I hope you are happy with your Cubby install next week - Im sure you will be. And if so, we would greatly appreciate a review here :-) Thanks, Aarons

Susie Blake

Susie Blakeasked

How come a 2-3 week build of a backyard studio has taken over 4 1/2 months? Still no where near completed. With faulty workmanship and delays galore. Permits were approved by council on 23 Dec 2018. Very unhappy.
Organised through Geelong store. Live in Hoppers Crossing.

1 answer
Aarons Outdoor
Meaghan D.Aarons Outdoor

Hi Susie. Apologies for the frustration the wait must be causing. I have spoken to Mark and he has advised me that the main issue was that the engineered plans had the incorrect timber species listed, which was picked at audit stage, so yes, changes needed to made. And yes, this should have been checked more thoroughly prior to install, but this is not something that has occurred before, so it was not looked at. Mark also agrees that his installers at the time did not complete the works to our general standard, hence why he has now hired some new carpenters that are completing some good work. Mark has advised us today that final inspection is this Friday, which should mean your Workshop will be finalised tomorrow. I do hope you are happy with the final product. Thanks, Aarons

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