Aarons Outdoor

This business took my money, with no intent to provide what I had ordered – Its outdoor show place looks amazing. But this business took my deposit promising to deliver to me a kit gazebo, but 5 months later, all I got was a bunch of dressed timber, dumped at my house. What was delivered was useless. It was not wrapped or protected - at all. No roof was provided - at all. There was no inventory of items provided - at all.… Read more

There was no diagram showing how to assemble it - at all. There were no instructions for assembly - at all. One of the main posts that was to hold the roof up was rotten (see photo). At first, Aarons Outdoor Living, promised to get the roof delivered by a local contractor, but that never happened. Aarons Outdoor Living then refused to rectify any of my complaints. It’s manager actually told me that I had no contract with Aarons Outdoor Living. What was delivered is useless. It certainly is not a gazebo. My issues have not been resolved. My money has been wasted. I have reported it’s conduct. It’s a disgrace. Don’t go there!

My garden is now a sanctuary – Having just moved into a new house the day before COVID-19 lockdown I had no idea how I was going to fix immediate and longer term areas of my new garden which I could not do myself. I had two small dogs that needed to be secured before I could bring them home as there was minimal fencing. I also had collection of very large plants that I had… Read more ·  1

collected with my family and potted to be established in my new home before I lost them. The best thing I ever did was contact Aarons outdoor as in aaronsoutdoor.com.au and spoke to the lovely Ziah who is a qualified garden architect. Within days I had a fence up that was perfect and a plan to move forward over the next weeks to make my garden exactly as I had imagined it. They made sure that each step was staged to meet my budget. Over the next weeks I met Ian, who oversees sales and his amazing group of staff who were a pleasure to have at my home. I have never met such a respectful and professional group of young people. My garden is now almost finished, and I have had many comments about the crew and the finished product from my neighbours. I would like to personally thank. Ziah, Ian, Andrew, Taylor, Dean, Jack, Harrison and George for making my new home the sanctuary I was looking for. Contact them you will not be disappointed.  Jen

Castle Cubby House – My daughter bought the Castle Cubby House in kit form from Aarons Outdoor Living at Marsden Park for her two boys, and paid $2,000 for it. It was unpainted, and came in kit form - wall panels, roof panels, floor panels and the front verandah section. It also came with stumps to raise it about 60 cms. There were a couple of minor problems - they… Read more ·  1

forgot to provide the assembly bolts, and I had to ask for them and there weren't enough bolts, and it was missing a couple of pieces - these were delivered later in the day, so that did create any real problems. When we assembled the house, everything fitted together quite well, and the instructions were easy enough to follow. I then painted the house, and it took nearly 4 litres of paint for two coats, and I was a bit disappointed at the rough texture of the walls, which soaked up the paint like a sponge. I don't think you could use a roller to paint it, either, though I did not try one, relying on a brush. However, it was good that painting was an option, and anyone with basic skills can assemble it - you just have to make sure the foundations are level, and it will take at least two to assemble it as the sections are a bit heavy. Aaron's will paint and assemble it, but you will save a considerable amount if you do it yourself. It is also worthwhile picking it up yourself, but you will need an 8 x 5 ft trailer to do so, though you could probable fit it on a smaller trailer. Just keep in mind that the whole thing weighs 700 kgs. All in all, I was quite happy with the quality of the materials, and the price seemed reasonable. The grand kids love it - that is the most important thing.

Perfect Studio – We are very happy with the quality of a studio we ordered from Aarons Outdoors. All Staff are great to deal with. Darren the builder is oustanding with his building skills his attention to detail is second to none. Darren and Danny make a great team. I would not hesitate to use Aarons Outdoors again.

Excellent Service and Quality Product – Extremely great service and could not recommend anyone better. If you live in Adelaide, Jason is sure to look after you, quality builder and awesome attention to detail. Show reply

Amazing studio!! So happy – The staff were super easy .. from my initial enquires to the final moments of the build the whole process was easy & fast. Staff were polite & customer focused. Whole process was customer focused. Would certainly recommend Show reply

Disgusting company to deal with! – We had a workshop built by Aaron's, which they said would take 3weeks, but took 6 months! Then they wanted more money and work stopped completely until we paid more. Materials lay on the ground rusting, timbers warping for months. Had to pay double for double glazing than originally quoted/contracted. Once finally finished it had to be inspected… Read more

twice as original inspection didn't pass. Never received a certificate of completion, Aaron's wanted nothing more to do with it after that as they had their money, even though legally they should be getting it. Chased it up myself with the company who got the building approval (paid Aaron's $2000 to arrange all that...our 1st mistake). They apparently had some fallout with Aaron's, so it took another 7 months after the workshop was completed to get a cert of completion! Plans Aaron's submitted were not identical to our project, Aaron's submitted generic copies of paperwork for building approval, which caused issues later on with our council. I rang the ACCC, Aaron's fell into some financial issues by the sounds and this obviously effected our build, though Aaron's said nothing apart from holding us to ransom wanting more money and wouldn't do any work unless they got it. Will never deal with them again or recommend them, if you do decide to go with them and have problem, report them to the ACCC or at least give them a call for advice.

Don't even bother useless service from Loganholme – Made an appointment for 3:30 Monday as I'm at work Message me on the day they are coming around and said Steve will be at our place at 1:30 i rang straight back and he did not answer the phone left a message saying I'm at work and needs to be after 3:30. i get a Message not even a phone call at 3:59pm saying Steve wont be coming and will need to… Read more

reschedule for the following Monday between 8am and 2:30 pm. so as they can't ring me i ring them seems i'm the one chasing already they say Steve can only come at the times above i said as before i get home after 3:30 i said you don't want the work she said Steve is busy with child care centers. So i gues a $40,000 pus job is not good enough. she said Steve can only do them times STAY AWAY you will be chasing them tey only even Text you never ring. guess they dont want the work.

We are absolutely thrilled with our perfect studio. The team at Aaron’s are the best - reliable, hardworking, and just generally nice. A massive five stars from us.

Good Product – Good product and got built in 2 days. Good quality work.

We Love Our Cabana, Very Happy Customers – We are more than happy and so impressed with our new Cabana. Jason our builder (SA) was amazing, right through the whole process from beginning to end his attention to detail outstanding, so focused and dedicated and kept us in the loop. Cannot believe we are the proud owners of this beautiful Cabana, many thanks Jason! Vicki & Bruce Port Germein SA

Exactly how we imagined it! – Highly recommend AO. We love our studio, the builders were brilliant and after purchase care excellent. Thank you and the team. Show reply

Amazing Gazebo, great service and craftmanship! – From requesting a quote to completed work everything went smoothly. Customer service by the staff in the office was exemplary and the guys installing were lovely and their work is outstanding. The whole thing was such an easy process which is hard to come across these days Show reply

Excellent work! – Excellent customer service, site team was very tidy and polite and the final product (outdoor workshop) is beautiful with great finishing details. We would not hesitate to use Aarons Outdoors again! Nick and Dylan worked very hard.

Perfect from start to finish – We got an thatched umbrella, Absolutely love it. It looks sensational by the pool, great size and the table is the best. From our first conversation with Tegan to the day and completion of the umbrella, has been awesome. Fantastic communication, both calling and email. Highly recommended Show reply

Fabulous play set – Product was installed on the planned date and is excellent quality. We have a system with rings and swings and the net swing is perfect for small people. The slippery dip is attached at the end and is a favourite. Show reply

Great addition to our backyard – Aarons Outdoor was a chance find through Google. Visited their showroom on free afternoon on a weekend and absolutely loved it. Seeing pergolas, gazebos, studios, screens, cubbies, firepits and more on display really helped us to visualise and chose what exactly we needed for our backyard. Ended up with pergola, studio and some statues The staff… Read more ·  1

were courteous and professional. All our dealings were with Polly from Loganholme. She was prompt and friendly (returning emails and phone calls) and always very helpful. The site visit person and all the installation men were great too. They have done their job very well. Even with the wet summer this year, glad they strictly adhered to schedule and finished on time. Kudos to the team. We are really happy with our overall experience. Would definitely recommend Aarons. Affordable, quality, hassle free backyard entertainment options.

Spot on! Backyard pod – Built within the time frame , built spot on too request great builders from Aaron’s outdoors - had Jack and Travis building my backyard pod - from camberfields vic , polite and site was left clean 10/10 . Very impressed Show reply

Awesome studio – Matt, Narelle and the boys from Aaron’s Outdoor Campbellfield did a fantastic job on the studio. Very professional and take pride in their work, with the whole process. Highly recommend.

Bali Hut! – Ordered our Bali hut in 2020, we initially had a few issues organising delivery but once I raised it they could not have been more helpful. We decided to build the hut ourselves and although our landscapers put the posts up while they built the deck, my husband did the rest. It took a couple of weekends and a few phone calls to aarons outdoors… Read more ·  1

for advice - which they gave happily. It really looks fantastic and the after sales service we received from Aarons was really excellent.

Fantastic job by real professionals – The guys were punctual and very professional. They were also friendly and fun - you know who you are, a huge thanks! Despite some difficulties on-site the job was completed and we were completely satisfied by the conduct and professionalism of the installers. Show reply

Amazing result – cant recommend highly enough, the guys worked through our vison, over came obstacles and were only too happy to go above and beyond to ensure the project was delivered to the level we expected. Show reply

Exactly what we need – So so happy with our Studio .. a little while yet until finishing touches are added .. Aaron, Jason and team were fantastic .. very courteous and so knowledgeable .. would highly recommend Aaron’s Outdoor. Show reply

Granny Flat installation – Sales team was very helpful in all aspects, from start to finish and lots of help with council approval. the tradesmen were very professional, considerate of neighbours etc, on time and cleaned up after themselves. special thanks to Pete, Jason, Gordon and Max Show reply

Perfect feature to escape in your back yard – Extremely happy with the African hut. The guys friendly, polite and on time, worked well as a team & cleaned up after themselves. It was put together in 1 day, started early and finished late.

Fantastic Cubby and great customer service – Super happy with our cubby house the guys built for us and the customer service from the team throughout was also outstanding. Definitely recommend the team from the Strathpine location.  Show reply