Reviewer Photos & Videos
Amazing Gazebo, great service and craftmanship!
From requesting a quote to completed work everything went smoothly. Customer service by the staff in the office was exemplary and the guys installing were lovely and their work is outstanding. The whole thing was such an easy process which is hard to come across these days
Very professional team
We recently had an open roof pergola installed by the team at Aarons Outdoor & the whole process was very smooth. They were very open to our ideas to customise the design - we installed screens on part of our pergola. The install team was courteous & left our yard clean & tidy. We love the new structure & would not hesitate to recommend them...can't wait to see it with the grape vine fully grown!
Excellent customer service, site team was very tidy and polite and the final product (outdoor workshop) is beautiful with great finishing details. We would not hesitate to use Aarons Outdoors again! Nick and Dylan worked very hard.
Perfect from start to finish
We got an thatched umbrella, Absolutely love it. It looks sensational by the pool, great size and the table is the best.
From our first conversation with Tegan to the day and completion of the umbrella, has been awesome. Fantastic communication, both calling and email.
Fabulous play set
Product was installed on the planned date and is excellent quality. We have a system with rings and swings and the net swing is perfect for small people. The slippery dip is attached at the end and is a favourite.
Great addition to our backyard
Aarons Outdoor was a chance find through Google. Visited their showroom on free afternoon on a weekend and absolutely loved it. Seeing pergolas, gazebos, studios, screens, cubbies, firepits and more on display really helped us to visualise and chose what exactly we needed for our backyard. Ended up with pergola, studio and some statues
The staff were courteous and professional. All our dealings were with Polly from Loganholme. She was prompt and friendly (returning emails and phone calls) and always very helpful. The site visit person and all ...
Spot on! Backyard pod
Built within the time frame , built spot on too request great builders from Aaron’s outdoors - had Jack and Travis building my backyard pod - from camberfields vic , polite and site was left clean 10/10 . Very impressed
Matt, Narelle and the boys from Aaron’s Outdoor Campbellfield did a fantastic job on the studio. Very professional and take pride in their work, with the whole process. Highly recommend.
Ordered our Bali hut in 2020, we initially had a few issues organising delivery but once I raised it they could not have been more helpful. We decided to build the hut ourselves and although our landscapers put the posts up while they built the deck, my husband did the rest. It took a couple of weekends and a few phone calls to aarons outdoors for advice - which they gave happily. It really looks fantastic and the after sales service we received from Aarons was really excellent.
Cubby house for our two girls - love it!
This cubby house was our second purchase from Aaron’s. The first was our shed, will still looks great 3 years later.
My wife and I recently painted the cubby house and we couldn’t be happier.
Great service from sales to trades.
Dream Cubby House- Taj Mahal
The Aaron’s Outdoor team, from the sales staff ( special mention to the lovely young lady who was new to the position but whose knowledge and communication skills were excellent and who made us feel very well looked after) to the builders were fantastic. Very professional and any minor problems eg a dent in the slide( replaced the whole slide!), they were more than able to resolve quickly. We were very lucky to get a cancellation so the cubby was built in time for our son’s birthday.
We are continuing to develop the inside including adding ho...oks and shelves etc. It is currently set up as a cafe but was also a fire station over the Easter holidays! The imaginative play opportunities really are endless. The size of the TaJ Mahal means that this is a cubby that will last even when the children who are currently age 3 and 5 grow up. The materials are all very high quality so this is definitely a product for the long term. It is wonderful that you can add additional items on at a later date as the children grow. We have created a separate messy play space under the cubby which provides great shade and acts as a second play space. It has been used a lot in the better weather and I expect as it gets colder, the children will prefer the cosier space inside. We plan to have it painted eventually too. Our one regret is not organising this at the time! We are delighted with the Taj Mahal and would highly recommend customers to choose Aaron’s Outdoors for their kids new cubby.
Fantastic job by real professionals
The guys were punctual and very professional. They were also friendly and fun - you know who you are, a huge thanks! Despite some difficulties on-site the job was completed and we were completely satisfied by the conduct and professionalism of the installers.
cant recommend highly enough, the guys worked through our vison, over came obstacles and were only too happy to go above and beyond to ensure the project was delivered to the level we expected.
Disgusting company to deal with!
We had a workshop built by Aaron's, which they said would take 3weeks, but took 6 months! Then they wanted more money and work stopped completely until we paid more. Materials lay on the ground rusting, timbers warping for months. Had to pay double for double glazing than originally quoted/contracted. Once finally finished it had to be inspected twice as original inspection didn't pass. Never received a certificate of completion, Aaron's wanted nothing more to do with it after that as they had their money, even though legally they should be get...ting it. Chased it up myself with the company who got the building approval (paid Aaron's $2000 to arrange all that...our 1st mistake). They apparently had some fallout with Aaron's, so it took another 7 months after the workshop was completed to get a cert of completion! Plans Aaron's submitted were not identical to our project, Aaron's submitted generic copies of paperwork for building approval, which caused issues later on with our council. I rang the ACCC, Aaron's fell into some financial issues by the sounds and this obviously effected our build, though Aaron's said nothing apart from holding us to ransom wanting more money and wouldn't do any work unless they got it. Will never deal with them again or recommend them, if you do decide to go with them and have problem, report them to the ACCC or at least give them a call for advice.
Exactly what we need
So so happy with our Studio .. a little while yet until finishing touches are added .. Aaron, Jason and team were fantastic .. very courteous and so knowledgeable .. would highly recommend Aaron’s Outdoor.
Questions & Answers
Did Mark own Aaron’s outdoors in Hoppers Crossing before he started Resort style pools
Yes, he was the Aarons Outdoor franchisee there, until their franchise agreement was ended in June
Thank you for your reply. I’m having a really bad experience with him now regarding my Balinese hut.
I can see if I can get some answers for you if you like. You can email firstname.lastname@example.org with some back information, however, I wont be returning to work until January 4th at the end of today. Merry Christmas
My daughter in Sydney (I am retired and live in Canberra) has just bought a Manor cubbie house from you for her 2 and 3 year old sons, and has asked me to pick it up, assemble it, and paint/stain it, possibly with assistance from my son. She is planning on me picking it up early in the morning, in late Dec, and then assemble it while the kids are in playschool. I have a 2008 HiLux and an 8 ft by 5 ft trailer, and I am assuming this should be ok to transport it to her house in West Pymble.
I would be grateful is you could send me a copy of the assembly instructions to the email address below, and what tools I would need to assemble it, and any other advice you might consider pertinent so I can familiarise myself with the product before I pick it up. I am reasonably competent in construction of most things, having built pergolas, garden sheds and other things around my house.
Finally, she has not ordered an Elevation Package, but could you please advise the costs and benefits of it, as I may add this as a Christmas present.
Hi David. Thanks for getting in touch. Product Review has deleted your email address in order to respond, so can you please contact our Marsden Park store and they will forward the assembly instructio...ns and advise on elevation heights, costs and benefits. Regards, Aarons :-)
Why do customers pay up front before delivery and installation?
I’m a bit worried about some of these reviews.
Can aaron’s Guarantee that my cubbie will be properly installed next week and that product is good and I will have No problems? I’m feeling a bit vulnerable...
Hi Bronwyn. Good question. There isn't a specific requirement for you to pay prior, it would just depend on the individual stores process. Generally, we call to confirm the date and time of install w...ith the customer, and at the same time, collect any remaining monies. This avoids having to chase monies after the fact, and assists us to not forget to collect monies. If you are feeling worried, then the best course of action is to contact the store you purchased from and ask whether they would be happy for you to pay for the installation on the day, once completed. I'm sure they would be happy with that. And to respond to your other comments, I agree that reviews in this forum are terrible. Unfortunately, our stores have not been active in asking for reviews from the many happy customers we do have. As I have responded to other reviews, Aarons have 10 installation teams around Australia (more at Christmas), who install in 50-100 backyards every week - and nearly everyone is happy with the end product. Only a very small minority are not, and use these sites to vent their frustrations, sometimes without even discussing it with our stores prior. Our stores are 100% behind ensuring our customers are 100% happy. Yes, sometimes things don't go perfectly to plan for whatever reason, but we will fix any issues to your satisfaction. I hope this has alleviated some of your concerns, but more importantly, I hope you are happy with your Cubby install next week - Im sure you will be. And if so, we would greatly appreciate a review here :-) Thanks, Aarons
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