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AAT Kings
- 4 reviews
Disappointing Service from a previously good company - Avoid
Booked a transfer from Alice Springs to Uluru some six weeks before the service was required. The evening before the pickup (due at 6.30am next morning) we received a voice mail advising the trip had been cancelled and that Emu Run would pick us up at 5.50am. As we had a previous experience with Emu Run while in Alice Springs and had some concerns about the standard of both the bus and the driver, we would have made other arrangements if enough notice had been given. The trip was as bad as we had feared, bus had a serious gear box problem, give...
Read moren the noise; the heating didn't work, if the back of the bus was warm, water dripped from the ceiling onto the front passengers; and the audio system was completely useless, not a word could be understood. The driver was rude and disinterested - when told that the safety instructions could not be understood he advised the passengers to "clean out their ears". That was pretty well all he said although it was supposed to be a narrated tour.The stop for breakfast was at a Roadhouse with no water in the bathrooms and cold pre-cooked food. The itinerary provided by AAT Kings was vastly different from what was received, and complaints lodged both as soon as we arrived at Uluru and again when we were back home, have been ignored. I wouldn't recommend either company. Aat Kings for their complete disregard for their passengers - if short on numbers transfer to an inferior company, and Emu Run for their safety standards, poor quality staff and equipment that should be off the roads.- 2 reviews
Kaka DON’T
This 14 hour bus trip to Kakadu was a terrible way to spend 2 hours at 2 sites at Kakadu, if you can’t stay overnight or self drive do not go to Kakadu on this long wasteful bus ride, I’d rather have a root canal than do this bus tour.
- 6 reviews
- 1 like
Perfect Tasmania
Just returned from our awesome Perfect Tasmania trip absolutely beautiful and Carolyn the Tour guide was a wealth of information and Tom the driver was the best driver very safe on all the winding roads
Disgraceful cancellation of day tour to Katherine Gorge 40 minutes prior to departure.
We booked a day tour to the Katherine Gorge approximately 6 weeks in advance and arranged our flight to Darwin from Brisbane to fit in with this tour. We waited at our hotel ( Vibe) on the morning of our departure and an AAT coach arrived but the driver said he was going to Kakadu and our tour had been cancelled because of driver unavailability. Difficult to believe a company of this size does not have back up. We suspect that they cancelled because of a shortage of participants. Phoned the aat representative who said they had phoned us. Later ...
Read moreI picked up a voicemail saying they had phoned at 0519 - our pick up was 0600 but I had put my phone on airplane mode to save battery. Experiences like this give Australia a bad name for tourism at a time when the tourist industry needs to recover from Covid. If I see AAT Kings tours in future I will look elsewhere .Find out how AAT Kings compares to other Booking Services
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Disastrous
Had a half day tour of Alice Springs for Apr. 12 we booked on Mar. 2 through Viator. AAT Kings was a no show. We called after they were 5 minutes late and were on hold for 25 minutes at $.20 USD/min. on our Google FI plan. I called on my wife's phone while still on hold on my phone and got through right away. We were told they had canceled our tour the same day we had made it and refunded our money. We had no cancelation and no refund. We had just confirmed the reservation 3 days earlier with Viator because we could not reach anyone at AA...
Read moreT Kings to confirm. When we called Viator, they had no notice of any cancelation from AAT Kings. We did an all day Red Center tour the day before with Emu Run Experience and they performed perfectly and on time. It was also booked through Viator just as we did with AAT Kings but with professional results. We will never try to use AAT Kings again. Total disappointment!- Verified
Central Australian Holiday from hell - do not recommend touring with AAT Kings
2 transfers were cancelled on 29 and 31 March (Uluru to Kings Canyon and Kings Canyon to Alice Springs respectively) without any prior notice. I had to re-arrange my holiday plans and get 2 extra nights accommodation at the drop of a hat.
- 3 reviews
- 2 likes
Cancelled airport shuttle Alice Springs to Uluru
Thursday 30 March received an email from AAT Kings saying our day/tour shuttle from Alice Springs to Uluru is cancelled. They say we can go the day before (we're still in Perth) or the day after which means we need to book another night accomodation in Alice Springs and miss our next day tour that's already booked. Four days notice!!!! Absolutely thoughtless and callous. There's a few bad reviews for AAT Kings on Google and should've read them before trusting them. What a let down!
- 2 reviews
Cannot get my Refund after waiting 90+ days
A group of 6 of us were booked to go on the Top End Highlight Tour in June 2021 which was postponed to September due to Covid. At the end of August AAT Kings cancelled the tour and agreed to a refund within 90 days. I have sent reminders but my last query as to where the refund money is went unanswered. AAT Kings owe me more than $13,500 and have had this money since March/April this year. On looking through the reviews this is a common problem with this company who are quick to collect your money but when it comes to a refund anything but quick. I am extremely annoyed that customers are treated so poorly and I certainly will not use this tour company ever again given the shoddy treatment of their customers.
Christine L
The most excellent Coach Driver/Tour Guide, Terry, from Alice Springs
I made the mistake of booking my recent holiday with Imagine Holidays, booking id IMA-12661. The first hotel we stayed at, was not expecting us (a group of 27), so we didn't get into our rooms until after 3pm! Not an auspicious start, but we thought that we had got the worst out of the way early in the trip. Not so. The next day was fully booked with tours of interesting places around Alice Springs. Terry arrived a little early, and heard of our problems with the hotel. Being a Sunday, he was a little sceptical of our itinerary and so rang ahea...
Read mored to make sure places we were "booked" to see, were open and expecting us. Fortunately, with Terrys help our day went smoothly. Terry completely reorganised the order in which we saw places according to when they would be able to open for us, as most places were unaware of our "booking". Terry even convinced the Reptile Park to open for us, as the Flying Doctors had no way to accommodate us. Terry spent all 5 days with us, rearranging each day's schedule to suit the heat and lack of bookings made by Imagine on our behalf. Terry was cool, calm and collected for the entire trip, even though he was pulling in favours all over the place to get us fed, staying in the hotels/motels we were "booked" into and keeping us from getting heat stroke by changing the afternoon long hot walks with the mornings cooler shorter walks. Terry also gave us very informative talks about what we were seeing from the coach. Without Terry, our Imagine holiday would have been a nightmare. Is there a Best Coach Driver of the year award? If so, would you please send me the forms/link to enter Terry? He definitely went way beyond his Coach Driver/Tour Guide duties on our trip. Thank-you for employing such a wonderfully knowledgeable and motivated Driver/Guide.Find out how AAT Kings compares to other Booking Services
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Waiting over 100 days for a refund
We booked a tour with this companying cash, were not told of any cancellation or refund policy as we were already at the resort they were at. Had to cancel due to lockdown only to then be told that we would have to wait 90 days for a refund. Over 100 days later and still nothing, countless emails stating a new date of refund each time.
- 2 reviews
Can't get my refund!
Their promise of "Rebook REFUND Relax" is false advertising. 9 days after taking my final payment for a guided tour, THEY cancelled. There were no border closures at that point. I had to fight for them to agree to a refund and now I'm still waiting. I should have been back from my tour weeks ago, but I still don't have my refund. I know times are tough for them, but there is no way they are waiting on refunds from other parties, so they are holding onto my money for no good reason. Don't trust them, they have acted in bad faith.
- 2 reviews
- 4 likes
Unbelievable behaviour by AAT Kings
We all realise that numerous companies (including tour group AAT Kings) have had a terrible time financially during the Covid pandemic. Notwithstanding, the actions of AAT Kings in truncating our recent central Australian tour elements (2) at the eleventh hour, and while we were in transit, were reprehensible. It seems that senior management realised some tours were not profitable, so had to be abandoned rapidly. There was NO notice to our travel agent and no offer to source alternative transport from Yulara to Alice Springs (or our tour to K...
Read moreings Canyon). Consequently our travel agent, who heard of cancellations on the “grapevine” had to find other transport (Emu Run) at very short notice so we could take our flight home to Perth. What was once a trustworthy and reputable organisation is now an empty shell. (David Lewis, Kingsley WA)Find out how AAT Kings compares to other Booking Services
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Worst Holiday experience
DO NOT TRAVEL WITH AAT KING They leave their travellers in the lurch when things get difficult l! Darwin went into lockdown one hour before our trip was due to start! Within an hour the tour was cancelled and after ONE nights accommodation we were left, deserted with no assistance in Darwin! All this was done via email! Not once did a person from the company contact me (a lone traveller) to check on my welfare or offer assistance sorting travel arrangements!!! They were cruel and disgusting in their lack of empathy and care of their clients! They only thought of themselves! A CRUEL UNCARING UNSYMPATHETIC AND THOUGHTLESS ORGANISATION
- 4 reviews
- 4 likes
AAT KINGS Tours - Excellent service
I have been with AAT Kings in their Darwin and Trafalgar European tours before and have been well satisfied with their service.
This year I booked Uluru tours for me and my friends but unfortunately it has been canceled due to Covid. So I had to call them to cancel our tours. It only took them 1-2 days to credit everything to my credit card!!! How’s that for good service? I’m still waiting for the other tour company to do the same!
I can’t wait to be able to travel and book AAT Kings tours again! I fully recommend AAT Kings Tours to everyone!
Top end trip
This was perfect. Darwin bus trip taking in some wonderful parts of kakadu, amazing cruises, walks and scenery. The trip was made by our wonderful driver ex kiwi he was intelligent, humble, informative and friendly, exceeded expectations recommended.
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