AAT Kings

Great driver/tour guide. If you have beenvto Kakadu, the landscape is the same apart from 2 average water falls. So if you are not paricular about waterfalls, give it a miss if you have been Kakadu. Lunch very basic, cold meat and salad like Australians ate on hot days 50 years ago. Show details

Disappointing Service from a previously good company - Avoid – Booked a transfer from Alice Springs to Uluru some six weeks before the service was required. The evening before the pickup (due at 6.30am next morning) we received a voice mail advising the trip had been cancelled and that Emu Run would pick us up at 5.50am. As we had a previous experience with Emu Run while in Alice Springs and had some concerns… Read more

about the standard of both the bus and the driver, we would have made other arrangements if enough notice had been given. The trip was as bad as we had feared, bus had a serious gear box problem, given the noise; the heating didn't work, if the back of the bus was warm, water dripped from the ceiling onto the front passengers; and the audio system was completely useless, not a word could be understood. The driver was rude and disinterested - when told that the safety instructions could not be understood he advised the passengers to "clean out their ears". That was pretty well all he said although it was supposed to be a narrated tour.The stop for breakfast was at a Roadhouse with no water in the bathrooms and cold pre-cooked food. The itinerary provided by AAT Kings was vastly different from what was received, and complaints lodged both as soon as we arrived at Uluru and again when we were back home, have been ignored. I wouldn't recommend either company. Aat Kings for their complete disregard for their passengers - if short on numbers transfer to an inferior company, and Emu Run for their safety standards, poor quality staff and equipment that should be off the roads.

The most excellent Coach Driver/Tour Guide, Terry, from Alice Springs – I made the mistake of booking my recent holiday with Imagine Holidays, booking id IMA-12661. The first hotel we stayed at, was not expecting us (a group of 27), so we didn't get into our rooms until after 3pm! Not an auspicious start, but we thought that we had got the worst out of the way early in the trip. Not so. The next day was fully booked… Read more

with tours of interesting places around Alice Springs. Terry arrived a little early, and heard of our problems with the hotel. Being a Sunday, he was a little sceptical of our itinerary and so rang ahead to make sure places we were "booked" to see, were open and expecting us. Fortunately, with Terrys help our day went smoothly. Terry completely reorganised the order in which we saw places according to when they would be able to open for us, as most places were unaware of our "booking". Terry even convinced the Reptile Park to open for us, as the Flying Doctors had no way to accommodate us. Terry spent all 5 days with us, rearranging each day's schedule to suit the heat and lack of bookings made by Imagine on our behalf. Terry was cool, calm and collected for the entire trip, even though he was pulling in favours all over the place to get us fed, staying in the hotels/motels we were "booked" into and keeping us from getting heat stroke by changing the afternoon long hot walks with the mornings cooler shorter walks. Terry also gave us very informative talks about what we were seeing from the coach.

Without Terry, our Imagine holiday would have been a nightmare. Is there a Best Coach Driver of the year award? If so, would you please send me the forms/link to enter Terry? He definitely went way beyond his Coach Driver/Tour Guide duties on our trip.

Thank-you for employing such a wonderfully knowledgeable and motivated Driver/Guide.

Penguin Parade with Driver Steve – Booking with AATKings is smooth and the staff were able to answer any questions prior to the day of the trip to see the Penguin Parade. One word of advice, don't spend any extra for the Penguins Plus - the viewing platform is poorly designed so that half of the seating area faces the wrong way and an overhead light is aimed right in your eyes,… Read more

hampering your changes of seeing the little guys come ashore. Penguins Plus is really Penguins Minus.

Driver Steve out of Melbourne did a yeoman's job of wrangling a busload of people who culturally seem to think that the times to reboard the bus after an attraction doesn't apply to them, making us late and cutting our time short for some of the subsequent stops. I say leave them behind and let them find their own way. Their rudeness impacts everyone else who manages to be on time.

A warning about personal hygiene would be nice as some of the folks forget to bathe and use deodorant while on holiday.

I think I'm ready to start booking private tours and doing a car hire.

Kakadu tour 21 to 22/05 an amazing and informative 2 day tour. Mel our guide was so professional, personable and approachable. Went out of her way to cater for our needs. AAT u have a star performer here. Thx Mel, will recommend this tour again Show details

A great experience of the outback with MEL – We visited Katherine Gorge yesterday. Our guide cum driver, MEL was a very informative lady who took complete care of the needs of our tour group. She ensured we were well hydrated and looked after throughout. Keep up the good work, MEL and team AAT Kings!!!!!

Huge Thank You – My wife and I arranged a tour to Kakadu National Park through another booking company, not knowing that AAT Kings was the actual provider. That other company was anything but helpful. AAT Kings reached out and made contact with us, rectified the hassles we had with that other company, and fixed things for us. Any future travel we make will always… Read more

be with AAT Kings - thank you for your professionalism - you have our unwavering loyalty. Thank you. :-)))))))

We had the unfortunate experience of travelling on an AAT Kings bus trip to Kakadu from Darwin on a 14 hour return day trip. Our buses air conditioning broke down when we arrived in Kakadu and we had to travel back to Darwin for 4 hours in 38C, with no ventilation. We had been told that another bus would meet us half way, but this never… Read more

eventuated. The majority of patrons were elderly and it was distressing to see everyone sweating and struggling to remain calm. The water supply onboard had run out and only ice was available. I was extremely disappointed at AAT Kings response to our travel agent stating that it was the bus drivers fault and that he would be reprimanded! They wouldn't respond to my query regarding what policy they have in place if such an incident happens again. Definitely wouldn't travel with them again.

Unpleasant experience with customer service, pre trip – So far the contact we have had booking our Christmas vacation with AAT Kings, has been difficult and treated badly for not recognizing that we are a valued customer and are spending quite a bit of money on a tour they are providing. We had done a day trip with the company before and had put in the details to redeem our discount, however was denied… Read more

the discount due to it only being a day trip. I know people are going to say "what a complainer", we just wanted to be treated like a valued customer that has spent money on a tour with the company especially in the given economy. Now it is extra that we have to pay, on top of what has already been paid. We can't even cancel anything due to all the other plans and arrangements made around this tour. It's our first Christmas as a married couple and the trouble of booking it has given a negative experience and now we aren't looking forward to the actual tour/stay.

Huge Dissapointment – Booked NZ Magic on-line. Tour was “available”. Several weeks later enquiry revealed it was “not a definite tour”. Then it was advised as “Non-Definite”. Opted to lose deposit and secure a definite tour with Fine Touring Group as the doubt with NZ Magic was unacceptable. Show details

Excellent guide for a great trip – We did the 3 day Kakadu & Katherine trip with Prem the best guide ever. It was all great except for the fact that on my printed itinerary for the last day it said breakfast at the Condor Hotel was included which it wasn’t… bit disappointed by this but the food in the Crocodile and the Condor hotels was amazing! The trip took in such a lot and it… Read more

was constant but worked so well and definitely gave us an excellent overview of those remote areas in the Top End which is what we wanted…

Trip to Litchfield with Russell – Had a great and really informative trip with Russell yesterday. Bus broke down and had to be replaced. He still ensured that we did all the main things and came away with a good appreciation of such a lovely area. We’ll done. Show details

Rent a car and save yourself money! – The driver who picked me up at the airport was unprofessional. The driver for the actual sunrise tour and walk was friendly and fine, but even though I had my ticket in hand, he couldn't find me on the company paperwork. He allowed me to go on the tour because he could clearly see I had a ticket for the correct date. I couldn't help thinking I… Read more

could have saved a lot of money and hassle if I had just rented a car. The distances in the Yulara area are quite short. If you are hoping to see the sunset and sunrise on Uluru, you can do it at your own pace, not the pace of five tour buses!

Darwin to Katherine Gorge – Our tour guide, Libby, was great. She was friendly, helpful and knowledgeable..but the tour was far too long. 6am to 9pm with toilet stops which were absolutely disgusting. These facilities were disintegrating, dirty, some toilets did not flush, were blocked, no paper or soap etc. What an advertisement for overseas travellers! I don’t think… Read more

visiting a local cemetery or stopping for a hasty dip in a water hole enroute to Katherine Gorge to pad out this tour is value for money. Would be better to cut out the extras and drive directly to the gorge in 4 hours to enjoy the highlight of the day. @ $300pp x 50 passengers per trip AAT is making a motza and under delivering. DISAPPOINTING

Tropical Top End Tour - 4 days – My friends and I were lucky to have Trem as our tour guide/driver. Trem went out of his way to assist when one of us became ill and had to stay at Kakadu for a couple of days to recover. This allowed the other two to continue on with the tour. Thank you Trem and also the staff at AATKings head office who arranged for our friend to be brought… Read more

back to Darwin. We enjoyed the tour and the wonderful scenery. Trem's commentary was great to listen to. All in all a great tour.

Do the Litchfield National Park Waterfalls Tour , you will love it !!! – Hi out there , looking for a fabulous experience & knowledgeable tour guide ? Here it is - Litchfield national park waterfalls . We met our guide/ driver Pren when we were picked up from our hotel in Darwin , we had a great time travelling around for 11 hrs to areas of interest . All the beautiful waterfalls , nature parks with lunch provided .… Read more

Many loo stops ( yes long enough for your coffee) ; ) . There was time to swim in a water hole as well & plenty of time at each stop to take in the beauty of each area . Thank you Pren , we had a wonderful day !!!

Horrible service to Katherine gorge do not use – Bus was half hour late got home 9pm too long day this trip should NOT be done in one day!! No dinner packet of cold chips. Would not do this tour again! Show details

Cancelled my tour 1 hour before departure – I booked my ticket to Phillip Island via Viator >24 hours in advance and received confirmation and my credit card was charged. I got a call ~1 hour before I was supposed to meet at the tour location that they had overbooked my tour and canceled my reservation and just offered a refund or to rebook my party 4 days later, even though I'm leaving… Read more

Melbourne before then and this was the only date I could do the tour. They ruined my vacation and all they could do was say sorry. Don't trust them or Viator unless you want to be severely disappointed.

Excellent drivers – It was the first time I had been in the The Northern Territory and wanted to see as much as possible. AAT Kings offered tours which fitted the bill - mostly. The drivers and their commentary were excellent and knowledgable. I went on three of their tours, Litchfield was probably my favourite. Though it was still a distance from Darwin. Kakadu was… Read more

a bit disappointing their was an out of control fire which prevented experiencing the full tour. It was an extremely long day and what we saw of Kakadu limited by the distance it is from Darwin. Kathryn Gorge again was a very long day with the distance making it a rushed experience. I would suggest that on all of these tours people should take two days instead of one to get a better appreciation of the places they wish to see.

Thank you Prem for two wonderful tours – We had Prem for two of our tours from Darwin. Such a great tour guide, very knowlegeable and funny! Would highly recommend Show details

Wonderful experience – We recently travelled to Uluru with AAT Kings and what an experience! We had booked prior to covid and that was put on hold for us for 5 years. We were finally able to use our booking this year and we couldn't have been happier. We were notified each day by text regarding arrangements. Pick ups were on time, buses were comfortable, drivers… Read more

knowledgeable and we some particularly good young guides at Uluru. I won't hesitate to book with AAT again. My only complaint would be the time it took to get phone calls answered when booking.

Perfect day with the perfect host – We went to Florence falls and leitchfield with AATking guide, Camelia who look care if our every need and made us all feel special Show details

Tragic. 54 people @$350+ ea $20,000+ – Pick up 6am. Drop off 8-9pm. 14-15 hours @ $350 pp. No breakfast. No dinner. Crap lunch. Restricted speed due to size. Need to do better. Much better. Will not recommend. Show details

No Vegetarian Option - except salad – Uluṟu Sunset viewing with cocktails and BBQ dinner at base of Uluṟu. When I booked I mentioned I was vegetarian and I was assured would be catered for. For $229 per person I would have expected at least a vegetable burger but was told I could have salad! So not what I would call being catered for! Also sunset viewing was supposed to be cocktails,… Read more

but got wine or beer! Dinner at base of Uluṟu a non event as it was pitch black and couldn’t see anything. My advice, buy takeaway and go to the sunset viewing area and enjoy. Less disappointing and much cheaper.

Where is my money? – AAT Kings made an hotel booking for me, which I subsequently asked them to cancel, and they received a refund from the hotel of over $500. That was in April. Although they emailed to confirm this would be refunded to me, it is now mid July, and no refund has been received. And they no longer reply to my emails. This is not their money. I would no… Read more

longer trust them with anything as they appear to be unable to differentiate what belongs to them, and what doesn't.

Catherine Gorge tour left us feeling upset – We went on the Catherine Gorge day trip with aat Kings. The day started well till lunch time we were at the back of the bus and didn't get any buffet lunch at all. So we spent the next six hours starving as they ran out of food. I have emailed this company and spoke on the phone to numerous staff that have a care factor of nill. I am disappointed… Read more

with the customer service level of this so called professional company. I would even recommend this company to anyone !!!!

Very disappointing! – Turned up at Uluṟu and they had not booked our rooms. We also got robbed on AATKings coach. On return, Customer service is nil with no apologies and management doesn’t care. Show details

Kaka DON’T – This 14 hour bus trip to Kakadu was a terrible way to spend 2 hours at 2 sites at Kakadu, if you can’t stay overnight or self drive do not go to Kakadu on this long wasteful bus ride, I’d rather have a root canal than do this bus tour. Show details