Imagine Cruising

Very excellent customer service from Todd and Bec thank you for all your excellent customer service keep up the fantastic service we will definitely let everyone know how fantastic your service is thank you Show details

Customer service is fantastic. They listen to what you want and provide excellent advice. Everything is arranged for you and I don't have to worry about taxi's etc,. Can't wait for our holiday to start. Show details ·  2

I have used Imagine Holidays a few times and have future trips booked. They have recently sorted out issues with a cruise and flights via the Middle East in a very professional and sympathetic way and have assisted me with a trip to South America next year. The Imagine team have all been very helpful and understanding, especially Bec Elsum, thanks guys.  Show details ·  1

We used imagine crusing to book our next holiday package to Vietnam & cruse from Singapore to Perth. The booking was made over the phone with a consultant who made the booking experience very simple. At this stage I can only rate the consultant and… Read more ·  1

the easy of booking through the consultant. Not travelling until 2027 so watch this space for future experience updates and if they met our expectations.

Everything was so well organized and we cannot fault Imagine. The cruise with Oceania from Hong Kong to Vietnam was excellent. The transfers were excellent. Sam has been very helpful with prompt replies to emails. Show details ·  1

I thoroughly enjoyed recent cruise ending in Hong Kong with Azamara Onwards booked through Imagine Cruising. Airfare and hotel accommodation in Sydney arranged by Imagine was excellent. My only criticism with Imagine was return air booking from Hong Kong - I had requested upgrade to Business Class and suggested I fly Cathay direct to Brisbane … Read more ·  2

Was told y Imagine Staff member Philippine Airlines was an earlier flight so I agreed without any investigation. Fellow passengers I discovered were flying Cathay was departed earlier despite what Imagine had advised me. Considered Philippine Airline Business Class inferior in every respect. Have been advised by Imagine company no longer will use this Airline.

I have booked 3 future cruises whilst on last cruise and gave IMAGINE AS MY PREFERRED TRAVEL agent. I enquired and was told by Imagine same service as previously supplied would apply (booking flights to New Zealand and overnight accommodation prior to departure). Informed agent I wished to go a few days early. Considered flights offered were not acceptable in relation to time and no option was provided.

In view of the overall attitude displayed by staff member advised I would attend to airline booking and hotel accommodation myself (as a separate matter - morning flight I booked which arrived mid afternoon (respectable hour) was cheaper than what Imagine offered).

I HAVE BEEN A LOYAL AND VOCAL SUPPORTER OF IMAGINE IN RELATION TO ALL PRIOR BOOKINGS BUT THIS LATEST EXPERIENCE HAS GIVEN ME CAUSE TO RE-CONSIDER ANY FUTURE DEALINGS WITH THE COMPANY IN RELATION TO PRE AND POST CRUISE AIR FARES.

HOWEVER I CANNOT PRAISE AZAMARA ships AND THEIR STAFF TOO HIGHLY AND WILL CONTINUE TO TRAVEL WITH THIS SHIPPING LINE.

Booked last minute so little time to think it through and investigate further, basically had to pay in full on the day to secure the booking. Don't really think this is reasonable. There should always be a cooling off period for such a costly purchase. Imagine Cruising do not provide any advice regarding vaccinations required or VISA / entry… Read more

requirements for the ports of call. This is the clients responsibility. Although clearly stated by Imagine Cruising and quite transparent, this seems something of a "cop out", Imagine are cruise experts and are in a sound position to offer clear advice. Have also expressed disappointment at embarkation arrangements. After overnight in hotel required to check out by 11:00, transfer from hotel booked for 13:15 (be there 10 minutes prior to pick-up) and embarkation check-in slot assigned by Cunard is 15:30. A lot of sitting around waiting while we would prefer the opportunity to explore Cape Town. Honestly feel we should have made transfer arrangements ourselves. Emailed agent advising our concerns but no response to date.

I contacted Imagine Cruising after seeing an Instagram post. That caught my attention, and the offer to cruise along the Western Australia coast seemed great. Only, I thought it would be better to travel in the other direction, which would allow me to tack on the Indian Pacific expedition train back to the east coast. I rang to see if that could… Read more ·  1

be arranged. It could, but at a far greater cost than what was being offered. The consultant, Felicity, listened and explained the reasons why it was cheaper Perth to Darwin than vice versa, and made suggestions as to how it could all work as desired. She was able to put the package together and I was able to convince my wife that it would be great.

We booked, paid our deposit and than the company provided us with all the details needed. Lots of reading, but, the truly pleasing part was that it was well organised and it was clear to me what next steps were.

Our trip is a long way off; nevertheless Imagine Cruising have already ramped up the excitement simply by having everything so organised.

Imagine cruising provides a simple way to get the best travel experience with minimum fuss. Staff are friendly, helpful and responsive to any questions you may have. Show details ·  1

Dana of imagine cruising has been worth her weight in gold. I have confronted her with many out of the ordinary issues. Flight changes name changes ETC. Dana has taken it all on board- attended to them & reported. I could have have never expected better support I’m not the best organised guy.Dana too control smoothing the path all the way. If the… Read more ·  1

trip goes as well as the organisation- there with not be a problem Thanks to Imagine Cruising support/ Dana

The booking went very smoothly, Gabriella explained everything clearly and precisely. I am now looking forward to my Murray River cruise and all the tours that go with it. Show details ·  1

Imagine Cruising Japan Rail Experience March 2026. Very large group (41) with one guide!! Imagine had assured us group size would be 20-25. Feel that 2 tour groups were combined into 1. The guide fumbled through railway station mayhem with thousands of commuters transiting on bullet and commuter trains -Collect our tickets, check platform, find… Read more

the access to the platform and nine out of ten times she took us in the wrong direction for our designated railcar so we had to dodge other passengers to find the correct carriage access. Let alone the mad scurry trying to get 41 people onboard and seated before the train departed. Would not recommend Imagine Cruising as the organisation required for 41 travellers is a huge responsibility and expectation for 1 tour guide. Extremely disappointed with Imagine Cruising.

My Daughter an i holidayed on the tour on the 2nd March 26, accommodation was good, meals excellent, would highly recommend. Staff on the Paddle Steamer were excellent Bus drivers excellent My suggestions, 1 better communication with bus drivers, they were left to explain everything to Clients. Bus driver on Kangaroo Isl. Didnt even have numbers,… Read more

the other bus No.2 was very late to pick up other Clients who were mainly elderly an were left to stand an wait 2 A long time was spent at the animal section 3. Felt the Barossa Valley was not really sold to us 3. More information on the Itinary on the Paddle Steamer, ( the paddle Steamer had turned around an we didnt even know) We totally enjoyed our holiday an met some great people

Initial attention good but incomplete. Customer assistance should be given by advising such as visa requirements for booked holiday. I have, and still incomplete, searched for requirements and completing Forms and applications. Even after numerous… Read more

contacts with the American and Canadian authorities, I still don’t know if the correct applications have been made.

Just booked an amazing trip through Imagine Cruising to South America and John was very helpful with his guidance. He made the process simple and we are looking forward to the trip Show details ·  1

I have used Imagine Holidays and Imagine Cruising for many years. They offer affordable and imaginative package holidays. The staff are great and every holiday is well planned Show details ·  1

Bec was amazing. She answered all my questions. Loved that I booked through Imagine cruising. So far e stitching has gone through without a hitch and everyone has been delightful. Show details ·  1

Decided to make a booking after reading the April 2026 Beyond The Waves brochure. Daniel McCormick was very well informed and super efficient in dealing with this last minute booking. Was able to answer all my queries and within a 1/2 hr my holiday was booked and paid for. 10/10 Show details ·  1

This is a review on the service provided by Dana at Imagine Cruising. Dana has been excellent in her responses to my queries and more than helpful. A pleasure to make contact with her and I am sure a valued employee of Imagine Cruising. Show details ·  1

Dan was our adviser & gave us a detailed explanation of our holiday to Kangaroo Island & the Murray River trip. We were very happy with Dan's assistance & follow up & so we went ahead with our booking in March 2027, regards Gillian Bush Show details ·  1

Very detailed itinerary explained, took time to find the accommodation I wanted. Staff are so pleasant and helpful. The itinerary is breathtaking, can’t wait to go! Show details

Great company to deal with. Easy to discuss the trip and then to book and pay deposits for the trip. I'll review again in 18 months when I've actually done the trip Show reply

The booking process was easy, quick and straight forward. Emer (travel consultant) was knowledgeable and efficient. All the attached information seems to be in an easily accessible format. Show details ·  1