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Imagine Cruising

Imagine Cruising

4.0 from 119 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
70
4 star
22
3 star
3
2 star
8
1 star
16

Patricia

PatriciaSouthwest, VIC

excellent great communication

published

I have found my booking so far very easy .We have booked a cruise in Japan .Communication has been great. We haven't found any additional fees hopefully all our expectations will be met.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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Paul

Paul

  • 2 reviews
  • 3 likes

Excellent response to our request.

published

We found it was difficult to get through on the phone but once Cruise Cafe contacted Customer Support our issue was resolved promptly and to our satisfaction. Thanks for asll your help.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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Super stuff! Problems ironed out in minutes!!

published

Booked a great cruise from Southampton to Fremantle on Queen Elizabeth - it was on our Bucket List!
Have had excellent support from Imagine Cruising throughout the entire pre-trip bookings and organisation.

Trip Completed No
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising
Graeme Dewe

Graeme Dewe

  • 2 reviews
  • 1 like

Well balanced holiday

published

Our trip was a music tour covering the South of America, brilliant content from Atlanta to New Orleans and return. Service from restaurants, hotel staff etc absolutetly excellent. The guide from England had researched alot of history , worth listening to. We did encounter luggage and hotel resort fees in Hawaii we were unaware of, this has been sastisfactorily resolved. Would we recommend this trip, absolutely.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

  • Verified customer

Very good service.

published

All our enquiries regarding our flight, hotel and cruise package have been handled promptly and professionally, whether over the phone or by email. All charges stated clearly upfront. Would highly recommend.

Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

StefanieR83

StefanieR83Sydney, NSW

Incompetent and Complete Lack of Customer Service

published

As a seasoned traveller this has been my worst experience ever, a holiday should be a stress-free enjoyable experience, if you are looking for that then AVOID Imagine Cruising like the plague. There have been multiple errors throughout the whole process, flights were booked incorrectly, lack of response to basic questions and communication, missing concert tickets to the John Farnham show and the list goes on. To top it all off all 3 members of our party - myself, my sister and and my mother were all booked on separate booking ref numbers meaning that when we checked in we were all sat all over the plane. We depart tomorrow so will be sure to update you with the remainder of the trip. For now I would avoid using this company AT ALL.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise and Flights
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1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Slack, slack, slack

published

The company is very poorly run. Every time I had to make contact it was with a different person. Tickets were late in arriving and cruise tickets even later.Name badges for all customers on our tour should have been supplied. A "Mickey Mouse "outfit.
Certainly will not be getting my custom again.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Ron

RonSydney, NSW

Service

published

I have sent a number of emails seeking details and on every occasion, the answer has been quick, accurate and friendly. Good to deal with a service centre that are not captured by confining internal rules and allow the people to show their personalities.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising
lerajm

lerajm

  • 3 reviews
  • 2 likes

10 out of ten Great person with understanding

published

A fee was included that I was not made aware of when booking. This has been confirmed and a refund has been made. I am totally satisfied with the outcome.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
2 comments
Imagine Cruising
Vanessa A.Imagine Cruising
lerajm
lerajm

Thank you Vanessa for outstanding customer service. Have a great weekend.

Julie

Julie

  • 2 reviews
  • 1 like

Good customer service

published

Thank you Vanessa for all your help with organising excursions and answering my many questions about our cruise from Fremantle to Melbourne. Much easier to email than telephone from Victoria to Western Australia with the three hour difference in time.

Transparency
Trip Completed No
Booking Type Cruise and Tour
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Prompt, Personal attention. Like having a private travel organizer.

published

We wanted to alter the date of disembarking from a package deal. Vanessa handled it beautifully, and promptly for us. Her communications about that, and other questions, have been prompt and friendly. Very much appreciated.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Erin has been the only person in the last two days to correctly diagnose the problem and fix it. Thanks Erin.

published

I booked the John Farnham cruise and found the process disjointed and information slow. I and still waiting for answers to questions I submitted via email weeks ago to customer support.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Winifred M Woods

Winifred M Woods

  • 2 reviews
  • 1 like

Breathe easy now

published

One week before due to fly out to join cruise still no documentation and no response from Cruise Cafe to my email query. I contacted Imagine Cruising and Vanessa immediately calmed my stressed state and within hours I had the awaited paperwork and could breathe again. Thank you Vanessa. Much appreciated.

Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise, Flights and Tour
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Neil Henderson

Neil HendersonSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Great feedback & fast responses

published

Vanessa has been extremely helpful with the cabin booking (Royal Caribbean on 28 Oct) - also Kim and Karen have separately been helpful. Now planning for South America Feb / March 2021.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising
Tinkerbell

TinkerbellMetropolitan Adelaide, SA

Vanessa saved the day.

published

After having great difficulty contacting Cruise Cafe through the regular phone number I tried the emergency number and got Vanessa. She was able to ensure an incorrectly spelt name on my partner's airline ticket was rectified in one day.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising
Robert

RobertGreater Melbourne (Metropolitan), VIC

Exceptional Service

published

The call centre, specifically Vanessa was extremely helpful and solved my query on our booked holiday very quickly and beyond my expectations. I am so relieved as international travel is so stressful.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise, Flights and Tour
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

stephen carthew

stephen carthewNorth Queensland, QLD

Thank you very much

published

The request i made to Vanessa for her to do something out of the ordinary for me.And she did it very professional, promptly and efficiently.And needs to be congratulated on her customer service

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Wendy Drew

Wendy DrewSouth East Queensland, QLD

Thank you for making my day.

published

My transfer from Airport to hotel in London has been very nicely and quickly solved with the arrangements Vanessa has put in place. This has made me really happy, also my medical needs are solves as well.
Great work from my travel consultant.

Thank's so much for your assistance.

Cheers,
Wendy

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Customer support - Vanessa

published

Imagine Cruising offer excellent customer support. Vanessa was prompt, professional, and easy to deal with. All questions answered and all information clearly explained with excellent follow-up. A very good company to deal with. Thank you.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

bulldog

bulldogSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Problem solved

published

Had a problem with differing information from different departments, lucky for me Vanessa became involved, she sorted it out quickly and efficiently. Glad they record your phone conversations, this helped.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

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Questions & Answers

dont have a display name

dont have a display nameasked

I have given all the informationI I believe is required todate

No answers

Shan Z.

Shan Z.asked

I would like to know if anyone has been on the Italian lakes retreat and mediterranean cruise this year? If so did they enjoy it?

2 answers
Bev and Julian
Bev and Julian

no only to Rome, Pisa around the Med and Icelandic Cruise very good

Imagine Cruising
Imagine Cruising

Thank you Bev and Julian, we are so happy to hear how much you loved your cruise! Shan Z. we have some wonderful holidays to the Mediterranean. How long have you been wanting to do this? We believe in making dreams come true, call us on 1800 947 075. Our website is: https://www.imaginecruising.com.au/. Always here to help you, and nothing beats an amazing holiday!
Kind regards, Vanessa
Imagine Cruising


Shan Z.

Shan Z.asked

am I able to upgrade to an outside room after paying a deposit on an inside room

1 answer
Imagine Cruising
Imagine Cruising

Hi Shan, yes you are. We can ask our Concierge Team to give you a call and quote to upgrade your cabin. Any more questions please do not hesitate to ask, we are always happy to help.

Vanessa
IMAGINE CRUISING - More than just a cruise!
customersupport@imaginecruising.com.au
Phone: 1800 947 075


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