1,874 reviews
AI reviews summary
Imagine Cruising receives consistently high praise for its comprehensive holiday packages and the professionalism of its customer service team. Reviewers frequently highlight the ease of the booking process and the company’s ability to handle complex itineraries involving flights, transfers, and land tours. While the vast majority of feedback is positive, some users have noted issues with post-booking communication and specific tour logistics.
Pros
- Exceptional Consultant Support: Staff members (notably Dana, Sam, Scott, and Bec) are frequently commended for being patient, knowledgeable, and efficient in resolving queries or tailoring itineraries.
- Seamless Package Integration: The inclusion of transfers, hotels, and flights alongside cruises is highly valued for reducing travel stress and providing a "one-stop-shop" experience.
- Effective Crisis Management: Multiple reviewers reported that the company handled unexpected disruptions, such as flight cancellations or regional upheavals, with promptness and professionalism.
- Competitive Value: Users often mention that the package prices are excellent, sometimes including additional perks like complimentary wine or well-located hotel accommodation.
Cons
- Inconsistent Post-Booking Communication: Some users experienced delays in receiving replies to emails once the initial booking was completed or had difficulty getting errors in personal details corrected.
- Documentation and Admin Issues: Recurring complaints include being sent incorrect links (e.g., for insurance or visas) and a lack of specific guidance regarding port-specific entry requirements.
- Tour Group Logistics: A significant issue was flagged regarding unexpectedly large tour groups (e.g., 41 people for one guide) which led to a chaotic experience during land segments.
- Pricing Transparency: A few reviewers noted discrepancies between advertised prices and final quotes, or felt that additional fees for minor flight changes were excessive.
Verdict
Imagine Cruising is a highly regarded choice for travellers seeking well-organised, all-inclusive cruise and land packages with a personal touch. While the initial booking and emergency support are excellent, customers should be prepared to proactively manage their own visa requirements and double-check all documentation for administrative accuracy.
I was booking from a recently received imagine brochure and the price that was stated for an azamara cruise in feb 2027 was different to what i was charged. Why do you advertise a price in the brochure and then charge a higher one when booking. Iam not blaming the consultant but how come they have a different price to the one advertised. Show details
Reviews with attachments
Dan was thorough, clear speaking and informative using a moderately paced voice. He anwered all my questions patiently and did further research to fulfil all my expectations. Well done! Show details · 1
Great enjoyable company that offers complete holidays to suite clients. Show details · 1
- +7
An excellent service as usual for Imagine Cruising We have booked through them quite few times They have never defaulted Everything was booked and organised to perfection Our first time River cruise that was included in our image cruising package has opened for us other options to enjoy cruising different way We can say that combining big… Read more · 1
ship with river cruise is an excellent choice Thank you and we have already booked another trip for next year
Have never let us down. We’ve used Imagine Cruising a few times and can recommend them for Great knowledge, products and services. All our transfers have worked unlike others on our three queens tour, whose travel agents forgot their transfers to the next ship. Hotels were in great locations too. Show details · 3
- +5
Just completed a 31 day cruise(21) days & land package around the Mediterranean and Italian lakes via Imagine cruising. The tour was Most enjoyable and inclusive. We sailed on the Oosterdam ship(Holland & America) which was relatively old but comfortable. The Italian lakes were magic not to be missed. An amazing trip all round. Show details · 1
Latest follow-ups
- +2
Easy as! – Very easy to navigate all aspects of booking a holiday O/S or local. Once on that holiday you are looked after 100% Show details · 1
Follow-up · This trip was all catered for including airport transfers and guided tours. We were the first group to have a very exclusive dinner at the Kraven temple in Cambodia.
Initial interaction was good and informative. Too soon to really rate yet. Show details · 1
Follow-up · Booked 3 Queens cruise and currently on first leg on Queen Anne, in Norway, instructions and final itinerary was received in timely manner before leaving Australia and it was set out well to avoid any confusion. All questions during this process were also answered promptly, the representatives in Southampton to arrange our transfer to ship from hotel were excellent and lovely people !
We actually booked with Imagine Holidays, but they appear to be afilliated with Imagine Cruising. we have done two long cruises this year - Holland America in February/March and Princess in April/May. We were so impressed with the deal that we got on the last one that we have booked another long one next year. Show details · 1
Follow-up · We have booked the Pacific crossing again with them for this year. Price was same as last year, but itnerary even better.
In-depth reviews
I thoroughly enjoyed recent cruise ending in Hong Kong with Azamara Onwards booked through Imagine Cruising. Airfare and hotel accommodation in Sydney arranged by Imagine was excellent. My only criticism with Imagine was return air booking from… Read more · 2
Hong Kong - I had requested upgrade to Business Class and suggested I fly Cathay direct to Brisbane Was told y Imagine Staff member Philippine Airlines was an earlier flight so I agreed without any investigation. Fellow passengers I discovered were flying Cathay was departed earlier despite what Imagine had advised me. Considered Philippine Airline Business Class inferior in every respect. Have been advised by Imagine company no longer will use this Airline.
I have booked 3 future cruises whilst on last cruise and gave IMAGINE AS MY PREFERRED TRAVEL agent. I enquired and was told by Imagine same service as previously supplied would apply (booking flights to New Zealand and overnight accommodation prior to departure). Informed agent I wished to go a few days early. Considered flights offered were not acceptable in relation to time and no option was provided.
In view of the overall attitude displayed by staff member advised I would attend to airline booking and hotel accommodation myself (as a separate matter - morning flight I booked which arrived mid afternoon (respectable hour) was cheaper than what Imagine offered).
I HAVE BEEN A LOYAL AND VOCAL SUPPORTER OF IMAGINE IN RELATION TO ALL PRIOR BOOKINGS BUT THIS LATEST EXPERIENCE HAS GIVEN ME CAUSE TO RE-CONSIDER ANY FUTURE DEALINGS WITH THE COMPANY IN RELATION TO PRE AND POST CRUISE AIR FARES.
HOWEVER I CANNOT PRAISE AZAMARA ships AND THEIR STAFF TOO HIGHLY AND WILL CONTINUE TO TRAVEL WITH THIS SHIPPING LINE.
Follow-up · Food I found excellent and staff are always helpful with any special requests. Cabin particularly bathroom is TINY but as sole occupant did not overly concern me. Entertainment varies - thought Guest Speakers Excellent - and was happy with what was on offer.
Booked last minute so little time to think it through and investigate further, basically had to pay in full on the day to secure the booking. Don't really think this is reasonable. There should always be a cooling off period for such a costly purchase. Imagine Cruising do not provide any advice regarding vaccinations required or VISA / entry… Read more
requirements for the ports of call. This is the clients responsibility. Although clearly stated by Imagine Cruising and quite transparent, this seems something of a "cop out", Imagine are cruise experts and are in a sound position to offer clear advice. Have also expressed disappointment at embarkation arrangements. After overnight in hotel required to check out by 11:00, transfer from hotel booked for 13:15 (be there 10 minutes prior to pick-up) and embarkation check-in slot assigned by Cunard is 15:30. A lot of sitting around waiting while we would prefer the opportunity to explore Cape Town. Honestly feel we should have made transfer arrangements ourselves. Emailed agent advising our concerns but no response to date.
I contacted Imagine Cruising after seeing an Instagram post. That caught my attention, and the offer to cruise along the Western Australia coast seemed great. Only, I thought it would be better to travel in the other direction, which would allow me to tack on the Indian Pacific expedition train back to the east coast. I rang to see if that could… Read more · 1
be arranged. It could, but at a far greater cost than what was being offered. The consultant, Felicity, listened and explained the reasons why it was cheaper Perth to Darwin than vice versa, and made suggestions as to how it could all work as desired. She was able to put the package together and I was able to convince my wife that it would be great.
We booked, paid our deposit and than the company provided us with all the details needed. Lots of reading, but, the truly pleasing part was that it was well organised and it was clear to me what next steps were.
Our trip is a long way off; nevertheless Imagine Cruising have already ramped up the excitement simply by having everything so organised.
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Positive reviews
Very helpful, friendly consultants. Great service. Proactive suggestions on options available. Prompt response to queries. Economical cost options. Provided a front to back service for our cruise. We found many others during our cruise that had used and were very happy with Imagine Cruising. Show reply
Hi, I have been in recent contact with Katelyn regarding matters about our upcoming cruise and train trip. She has been amazing. Very prompt in getting the answers emailed to me. The emails always answered my questions with no room for doubt. Unusual sometimes these days. I have every confidence in Katelyn. She is a credit to your company. Kind regards Glenda Moore Show reply
Emer made the process of booking easy and was very helpful when I enquired about upgrading my flights. Imagine Cruising went above and beyond for their customers when we were on the Cruise and flights were cancelled due to this high level of care I had no hesitation in booking another Cruise and recommend them to all my family and friends. Show details · 1
Negative reviews
Price increased from the advertised cruise by $2,000 for a couple and then reduced by $1,000 after some discussion. Very awkward and created considerable hesitation in continuing!! Was concerned that it may have been a scam as these sites are not always what they claim to be.
Katelyn from Customer Services at Imagine holidays in NZ has been excellent. Very quick to respond to my email, and gave good clear advice. I really appreciate her kindness. Show details
Follow-up · I have changed my rating to a 3 star. Although Customer Service was super friendly, I was given incorrect information. And then, on the last night of a 50 night cruise, I found out (from another passenger on the same deal) that I was allowed 32kgs baggage, not 23kgs as advised by Imagine Cruising. This would have made my life a lot easier, and allowed me to buy souvenirs etc. Imagine Cruising has since apologised on both counts though.
Good evening Jude, Thank you so much for your… Read more
Imagine Cruising Japan Rail Experience March 2026. Very large group (41) with one guide!! Imagine had assured us group size would be 20-25. Feel that 2 tour groups were combined into 1. The guide fumbled through railway station mayhem with thousands of commuters transiting on bullet and commuter trains -Collect our tickets, check platform, find… Read more
the access to the platform and nine out of ten times she took us in the wrong direction for our designated railcar so we had to dodge other passengers to find the correct carriage access. Let alone the mad scurry trying to get 41 people onboard and seated before the train departed. Would not recommend Imagine Cruising as the organisation required for 41 travellers is a huge responsibility and expectation for 1 tour guide. Extremely disappointed with Imagine Cruising.
Hello Kenneth, and thank you for taking the time… Read more
Recent reviews
Scott McPhee at Imagine Cruising would have to be the best travel agent I have ever booked with.He was so helpful and knowledgeable and really nice guy. I highly recommend Imagine Cruising! Show details · 1
Katelyn was very informative and was able to put our minds at ease with regards to travelling in these turbulent times. She responded quickly and efficiently to our requests. Show details · 1
Bec (and also every other consultant we have dealt with in the past) have all given us excellent advice and service. Cannot rate them highly enough. The Middle East upheaval threw a spanner in the works but it was all handled extremely well with airline changes. It is a pleasure to have the support of a wonderful team at Imagine Cruising. Show details · 1
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Feeling apprehensive today as I rang imagine cruising (Bec) as I was having difficulty completing the final stages of the Cunard portion of check-in. Bec was wonderful, she efficiently sorted the problem for me in such a respectful, friendly and courteous way. Many Thanks, Karen Tite Show reply
I am very happy with the booking process with Imagine Cruising. Charlie was very helpful from the beginning of my first enquiry. He returned phone calls promptly and was very thorough when actually booking our cruise. The booking confirmation was sent through very promptly. Show details · 1
I've booked another cruise with Imagine Cruising even before going on my first one. Same excellent initial communication, prompt confirmation of my booking and easy payment terms. I'm hoping my second cruise in 2028 will be as good as I'm anticipating for the first one I've booked for early next year. Everything meets my expectations so far! Show details · 1
Dan was amazing at tailoring the flights and the cruise to my special requirements. The package I have is exceptionally good value. I am looking forward to my cruise in September. Everything was organised over the phone and all relevant information received within 24 hours via email. I will definitely book with Imagine Cruising in the future. Show reply
I saw an ad for TravelZoo for a tour and cruise in South America. I contacted our regular travel agent who couldn’t help so I contacted Imagine Tours (as advised). I’m was very impressed with service and professionalism. Daniel with customer service professional was open with providing all the options. To be perfectly honest I would be happy to use them again. Show details · 1
Whenever I ring Imagine Cruising with a question or a request for help, they are courteous and knowledgeable and send me the information promptly. Recently I spoke with Bec about several last minute hiccups to do with my passport and need for support in the airport. Bec sorted it all calmly and compassionately, as have all of her colleagues. I would unhesitatingly recommend Imagine Cruising. Show details · 1
Very excellent customer service from Todd and Bec thank you for all your excellent customer service keep up the fantastic service we will definitely let everyone know how fantastic your service is thank you Show details · 1
Customer service is fantastic. They listen to what you want and provide excellent advice. Everything is arranged for you and I don't have to worry about taxi's etc,. Can't wait for our holiday to start. Show details · 2
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Good Afternoon Phil, Thank you for taking the… Read more