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Imagine Cruising

Imagine Cruising

3.9 from 471 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Imagine Cruising

Reviews

  • Transparency
    3.9 (350)
  • Customer Service
    4.2 (372)
  • Trip Completed Yes (79) · No (322)
  • Ease of Booking
    4.4 (365)
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Allessandra
AllessandraMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

First and last time I will ever book with Imagine!

published
Transparency
1/5
Customer Service
1/5
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Brian Wales
Brian WalesGreater Melbourne (Inner), VIC

FEELING DUPED

published

We are so frustrated so it is difficult to be objective. I certainly would NOT book with these people again. Still waiting for a refund which they tell us is not possible. So please people be wary. They will come up with any excuse or reason as to why a refund is not possible.

Incentivised Review No
Trip Completed No
Imagine Cruising
Customer Support TeamImagine Cruising
Brian Wales
Brian Wales

IMA-09272. From previous correspondence from AUS IH it would be very interesting what will happen now?

Imagine Cruising
Customer Support TeamImagine Cruising
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Judith
Judith
  • 4 reviews
  • 2 likes

Very Disappointed..

published

Cancelled holiday in August wildflower season and got one in June ,now to be charged extra 200 for flights ..No help from staff and would not waitlist for July/August holiday

Incentivised Review No
Imagine Cruising
Customer Support TeamImagine Cruising
Judith
Judith
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Brian
BrianPerth, WA
  • 2 reviews
  • 2 likes

This company deals in deception.

published
Transparency
2/5
Customer Service
1/5
Imagine Cruising
Customer Support TeamImagine Cruising
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Julzs
JulzsSouth East Queensland, QLD
  • 2 reviews

Worse Travel Company

published
Transparency
1/5
Customer Service
1/5
Imagine Cruising
Customer Support TeamImagine Cruising
Julzs
Julzs

Booking number is HPL-10741
We have gone through many of your colleagues and they have been no help whatsoever.
What happened to the 10% fee if you cancel . We couldn’t even get that !!

Julzs
Julzs

If you give us our deposit back minus 10% I will remove the review !

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  • Verified

Full or Part Refund?.

published

We booked a 32 day fly/cruise/package on the ship CMV Columbus departing Singapore to Tilbury on April 1st 2020 from Auckland. Last week I had option of $17,000 travel credit or $6,946 refund. I wanted the refund and have received. A fellow passenger has emailed me and stated they received there refund in full. Have other passengers received a full cash refund?

Incentivised Review No
Trip Completed No
Booking TypeFlights and Tour
Imagine Cruising
Customer Support TeamImagine Cruising
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It was a wonderful holiday

published

It was a wonderful holiday and we would do it again when we can. Imagine Cruising service was wonderful. We cannot find a negative remark. We will do this again

Transparency
3/5
Customer Service
5/5
Imagine Cruising
Customer Support TeamImagine Cruising
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Marizee
Marizee
  • 4 reviews
  • Verified

Waiting for refund

published
Transparency
1/5
Customer Service
1/5
Imagine Cruising
Customer Support TeamImagine Cruising
Marizee
Marizee

Hello Sean, still no reply to my review. Just checked my credit voucher and it says valid till 21/03/21 could you please let me know what has happened to MY money now!

Imagine Cruising
Customer Support TeamImagine Cruising
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Janice Dickson
Janice DicksonMetropolitan Adelaide, SA
  • 2 reviews

Imagine Cruising - Happy to book with them again

published
Transparency
5/5
Customer Service
5/5
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Jill
JillChurchill
  • 4 reviews
  • 1 like

worst booking company ever

published

We booked a package with this company and the cruise was cancelled for September last year.
We received a firm phone call demanding full payment or we lost our deposit and the package.
this was despite many emails questioning the possibility of not being able to go on the holiday with Covid not being under control. We were assured the money was refundable should that happen.
We have $1400 in credit not refunded and now cant book anything suitable. That was flights and accom.
Attempted to book for 2022 April and were told we needed to a further $2000 deposit to hold the booking. Total $5998. So the deposit in effect they wanted was $3400.
Now all we want is a refund of monies paid.
Not too much to ask.
Poor conduct from this company.

Transparency
1/5
Customer Service
1/5
Imagine Cruising
Customer Support TeamImagine Cruising
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Inconsistencies with hotel standards

published

Some hotels in both cities had buffet and hot breakfast. In Darwin, basic continental only.
Adelaide hotel: no breakfast, voucher with eggs, one drink and one item 200m away.
No towels Adelaide

Incentivised Review No
Imagine Cruising
Customer Support TeamImagine Cruising
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Gayle
GayleCanberra 2600, ACT
  • 3 reviews

Don't trust this company!

published
Transparency
1/5
Customer Service
1/5
Imagine Cruising
Customer Support TeamImagine Cruising
Gayle
Gayle
Imagine Cruising
Customer Support TeamImagine Cruising
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Peter F.
Peter F.
  • 2 reviews

So Hard To Deal With and Another Roadblock

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Jeffn
JeffnGreater Melbourne (Inner), VIC

A journey into frustration

published
Transparency
2/5
Customer Service
2/5
Imagine Cruising
Customer Support TeamImagine Cruising
Jeffn
Jeffn

Still waiting for a call from ImagineCruising

No holding my breath on a positive response

Imagine Cruising
Customer Support TeamImagine Cruising
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Alastair
AlastairPerth, WA

Imagine Cruising - Take your money elsewhere

published
Transparency
1/5
Customer Service
1/5
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Questions & Answers

Ann J
Ann Jasked

Appalling service from the get go. real high pressure sales . Package deal flying Auckland to Perth , board Indian Pacific Train to Sydney, E mailed to say 12 day Cruise cancelled, but full refund would be given ..Breakdown of costs impossible .A Single Supplement of $5000 dollars extra of which No part of this was ever considered for Refund on Cruise (Celebrity Solstice}.I was phoned and offered a miserable $3,447dollars of which i refused to accept.Following day i was phoned again as a one off gesture and offered $4,447 dollars .Total cost of 7 days in Australia , $15,000 dollars , less Refund .It was Head Office U K that contacted me and offered Full Refund on Cruise , on contacting Imagine i was told Full refund had been given ,just a fair go is all im after . Ref IMZ 00915 . Ann

1 answer
Ann J
Ann J

Bloody poor company to deal with ,couldnt give a toss ,long as they receive your money .No break down of package deals .Believe me those deals of no benefit to customers ,purely set up to benefit them ,hence No Breakdowns given .Beware of this Company .

Shan Z.
Shan Z.asked

I booked a trip to Tasmania with my credit from a cancelled trip to Italy in 2019. I now find that we can not
go to Tasmania on the 1st of November 2021, I chose the places to stay and the dates,(being for a week only) and car hire. The total was $4,098.00. Will I get a credit back for a future holiday if I personally ring and cancel the bookings? Could you please let me know asap. My Booking Reference is IMA-07990 S.Zauchenberger

No answers
roschalloneruk
roschallonerukasked

Can you book your own flight with imagine cruising?

No answers
See all Imagine Cruising questions

Get an answer from our members and Imagine Cruising representatives

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