Imagine Cruising

Enquired about a cruise through Japan in March 2027. The consultant, Nathan, was excellent to deal with and answered all our questions promptly and was very clear with the details. Very happy with the booking. Efficient and professional.

Very excellent customer service and very thorough would highly recommend them will use them again Show details ·  1

I was booking from a recently received imagine brochure and the price that was stated for an azamara cruise in feb 2027 was different to what i was… Read more ·  1

charged. Why do you advertise a price in the brochure and then charge a higher one when booking. Iam not blaming the consultant but how come they have a different price to the one advertised.

Cruise and Mt Fuji Tour – The holiday was great. Only issue was checking into the hotel in Tokyo. Show details ·  1

We booked a European river cruise and flight package through Imagine Cruising in August 2025 for cruise in June 2026. Our bookings were made long before the conflict in Iran started. Our initial flights from Brisbane to Prague through Qatar were cancelled in March 2026 due to the conflict. Imagine booked alternative flights through Dubai on our… Read more ·  1

behalf and this worked out very conveniently with no additional cost to us.

We were a little concerned about the safety issues with flying through the Middle East during the conflict, which was contrary to the Australian Government advice not to travel through this region. Fortunately, our flights were uneventful, with a smooth transit through Dubai.

Subsequently while we were in Europe, our return flight From Dubai to Brisbane was cancelled. The initial alternative flight arrangements offered by the Emirates were very inconvenient with the original flight from Amsterdam to Dubai retained, but then a 34 hour transit stop in Dubai as part of the replacement booking. Emirates provided no information about accommodation in Dubai airport during this period, or compensation for the delay to cover any additional expenses.

We contacted Joshua at Imagine Cruising to ask if a more convenient alternative flight from Amsterdam to Brisbane could be found on our behalf. Joshua responded to our request very quickly and with the assistance of the Imagine Flight team (and within only 36 hours), they found a much more convenient alternative flight booking from Dubai to Sydney, then a domestic flight to Brisbane. This booking required us to stay overnight in Sydney due to the very late arrival of the international flight from Dubai, before catching a domestic flight to Brisbane the following morning.

This rapid response to our request allowed us to continue our trip in Europe without the ongoing concern about getting home.

The altered flights and accommodation were provided at no additional cost to us and we were very pleased to spend a night in Sydney, rather than 34 hours in Dubai airport, especially since there had been a breakdown in the Iran ceasefire and a renewal of the nearby conflict.

We appreciated the speed of the responses we received from Joshua and the convenient alternative flight bookings arranged by Imagine on our behalf. It made for a relaxed ending to an enjoyable European trip during these troubled times.

Thanks again, Joshua and Imagine.

I thoroughly enjoyed recent cruise ending in Hong Kong with Azamara Onwards booked through Imagine Cruising. Airfare and hotel accommodation in Sydney arranged by Imagine was excellent. My only criticism with Imagine was return air booking from… Read more ·  2

Hong Kong - I had requested upgrade to Business Class and suggested I fly Cathay direct to Brisbane Was told y Imagine Staff member Philippine Airlines was an earlier flight so I agreed without any investigation. Fellow passengers I discovered were flying Cathay was departed earlier despite what Imagine had advised me. Considered Philippine Airline Business Class inferior in every respect. Have been advised by Imagine company no longer will use this Airline.

I have booked 3 future cruises whilst on last cruise and gave IMAGINE AS MY PREFERRED TRAVEL agent. I enquired and was told by Imagine same service as previously supplied would apply (booking flights to New Zealand and overnight accommodation prior to departure). Informed agent I wished to go a few days early. Considered flights offered were not acceptable in relation to time and no option was provided.

In view of the overall attitude displayed by staff member advised I would attend to airline booking and hotel accommodation myself (as a separate matter - morning flight I booked which arrived mid afternoon (respectable hour) was cheaper than what Imagine offered).

I HAVE BEEN A LOYAL AND VOCAL SUPPORTER OF IMAGINE IN RELATION TO ALL PRIOR BOOKINGS BUT THIS LATEST EXPERIENCE HAS GIVEN ME CAUSE TO RE-CONSIDER ANY FUTURE DEALINGS WITH THE COMPANY IN RELATION TO PRE AND POST CRUISE AIR FARES.

HOWEVER I CANNOT PRAISE AZAMARA ships AND THEIR STAFF TOO HIGHLY AND WILL CONTINUE TO TRAVEL WITH THIS SHIPPING LINE.

Booked last minute so little time to think it through and investigate further, basically had to pay in full on the day to secure the booking. Don't really think this is reasonable. There should always be a cooling off period for such a costly purchase. Imagine Cruising do not provide any advice regarding vaccinations required or VISA / entry… Read more

requirements for the ports of call. This is the clients responsibility. Although clearly stated by Imagine Cruising and quite transparent, this seems something of a "cop out", Imagine are cruise experts and are in a sound position to offer clear advice. Have also expressed disappointment at embarkation arrangements. After overnight in hotel required to check out by 11:00, transfer from hotel booked for 13:15 (be there 10 minutes prior to pick-up) and embarkation check-in slot assigned by Cunard is 15:30. A lot of sitting around waiting while we would prefer the opportunity to explore Cape Town. Honestly feel we should have made transfer arrangements ourselves. Emailed agent advising our concerns but no response to date.

Gabrielle has been excellent in customer focus and service. Extremely polite, understanding and knowledgeable towards our needs. It was an absolute pleasure dealing with her. Show details ·  1

I rang today and was answered by Katelyn. I had some concerns and Katelyn was very helpful and reassuring that my disabled husband would be well looked after. She was able to recommend some options that were very helpful. I can now look forward to a great holiday. Thank you Katelyn Show details ·  1

All customer service personnel were extremely helpful and professional and two in particular went above and beyond, Kerry and Hailey. I would have no hesitation in recommending Imagine Cruising holidays. Show details ·  1

The assistant (Grace) was exceptional with her details and assistance given. Very helpful in all areas when questions were asked about detail of the trip. Very impressive and I wish I had a person like this with good people skills in my business. Looking forward to our trip next March on the Spirit of Queensland to Cairns. Show details ·  1

Prompt response by Dana to a question I had about the cruise. Dana provided clear and precise instructions with extra information and how to get more assistance if required. Show details ·  1

Dana was very helpful and guided me patiently to help me establish the Princess App on my phone. She followed up with written advice to reinforce her advice. Thanks Glenda Show details ·  1

Just need to be sure my title is Ms. Margaret’s title is Mrs. Everything else went smoothly. Thanks for the ease in which this booking was done. Now looking forward to our cruise in September Show details ·  1

Scott McPhee at Imagine Cruising would have to be the best travel agent I have ever booked with.He was so helpful and knowledgeable and really nice guy. I highly recommend Imagine Cruising! Show details ·  1

Katelyn was very informative and was able to put our minds at ease with regards to travelling in these turbulent times. She responded quickly and efficiently to our requests. Show details ·  1

Price increased from the advertised cruise by $2,000 for a couple and then reduced by $1,000 after some discussion. Very awkward and created considerable hesitation in continuing!! Was concerned that it may have been a scam as these sites are not always what they claim to be.

Very helpful, friendly consultants. Great service. Proactive suggestions on options available. Prompt response to queries. Economical cost options. Provided a front to back service for our cruise. We found many others during our cruise that had used and were very happy with Imagine Cruising. Show reply

Hi, I have been in recent contact with Katelyn regarding matters about our upcoming cruise and train trip. She has been amazing. Very prompt in getting the answers emailed to me. The emails always answered my questions with no room for doubt. Unusual sometimes these days. I have every confidence in Katelyn. She is a credit to your company. Kind regards Glenda Moore Show reply

Emer made the process of booking easy and was very helpful when I enquired about upgrading my flights. Imagine Cruising went above and beyond for their customers when we were on the Cruise and flights were cancelled due to this high level of care I had no hesitation in booking another Cruise and recommend them to all my family and friends. Show reply

Bec (and also every other consultant we have dealt with in the past) have all given us excellent advice and service. Cannot rate them highly enough. The Middle East upheaval threw a spanner in the works but it was all handled extremely well with airline changes. It is a pleasure to have the support of a wonderful team at Imagine Cruising. Show details ·  1

Feeling apprehensive today as I rang imagine cruising (Bec) as I was having difficulty completing the final stages of the Cunard portion of check-in. Bec was wonderful, she efficiently sorted the problem for me in such a respectful, friendly and courteous way. Many Thanks, Karen Tite Show reply

I am very happy with the booking process with Imagine Cruising. Charlie was very helpful from the beginning of my first enquiry. He returned phone calls promptly and was very thorough when actually booking our cruise. The booking confirmation was sent through very promptly. Show details ·  1

I've booked another cruise with Imagine Cruising even before going on my first one. Same excellent initial communication, prompt confirmation of my booking and easy payment terms. I'm hoping my second cruise in 2028 will be as good as I'm anticipating for the first one I've booked for early next year. Everything meets my expectations so far! Show details ·  1