Abby Health

I've used Abby Health a few times now. It is a convenient way to get health advice and access to treatment. Everyone I have dealt with has been very pleasant, patient and took the time to discuss the issue/s. It has it's limitations for more serious health issues but I don't think this is what it was intended for.

The doctor I spoke with was kind and experienced! And hilarious. He made my evening. Very good energy from Dr Wes Abujalala. It was a very comfortable phone consultation. Thank you.

Convenient telehealth, but missing one key feature. ABBY Health offers a genuinely easy and seamless way to reach a doctor, making getting referrals and scripts quick and hassle-free. The overall user experience is smooth and saves a lot of time. My only drawback is that the platform currently lacks integration with the Active Script List (ASL).… Read more

Because of this, scripts don't automatically appear on your ASL, which can be a bit inconvenient if you manage all your medications through it.

I would have easily given this a 5-star rating if ASL integration were available. Once they add that feature, it will easily be a top-tier telehealth service!

Got the medical Scripts needed. After talking to the Doctor. And didnt have to wait long. Great service.

Excellent customer service and medical staff are very professional. I always trust Abby Health.

Excellent help, and within 10 minutes! Saved a trip to the doctor or hospital. Very very happy with outcome. And, bulk billed

Efficient, timely and thorough. Definitely recommend. Submitted my details at 7.20 am and received a call at 7.31am with the nurse practitioner. He was very kind and thorough. Had a doctor's note before 8am without needing to wait in a doctor's office while feeling so poorly with flu like symptoms.

The nurse practitioner was helpful and prompt. I got my medical certificate, bulk billed and got to stay in bed with my snotty nose and not share my germs with anyone.

Dr Mandy Mahal was a god send as we live quite rural and it is very hard to get into a Dr and even scarier when you have chest problems but she was so lovely and kind and extremely helpful I can not rank her high enough...thank you

Really disappointing experience. When I questioned why an appointment that couldn’t go ahead could still potentially be billed, Julia Segal told me “we’re not at the supermarket”. I understand there may be reasons an appointment can still be billed, but I felt the way it was explained was unnecessarily dismissive. I contacted Abby privately first… Read more

and provided the recordings because I wanted to give them the opportunity to address it rather than leave a negative review. After reviewing everything, they closed my account and advised they would no longer provide my care.

Seems I would’ve received better service at the supermarket in the end anyway.

Have had mixed results with this service. The professioanl (nurse) practitioners vary from very helpful to adequate. Support, well, they're another story entirely. Worse than useless. Anyway, on the practitioners. Like every service providing prescriptions, they start with the scripted questions. Then they seem to go their own way. Each having a… Read more

different way of handling repeats from no problem to no, now what's the next question. Support sucked 2 hours out of my life today while I tried to explain that I was unable to see their QR code in their app which their SMS kept sending me to, and then, tired to have them send me a PDF of the QR code. Most of that time was spent waiting for replies while they answered other inquirers. Clearly they're understaffed for the service, the result of which there isn't any. Overall, it's a good idea as long as there's a simple need. Once it gets past a single contact for a single prescription, it falls well short of expectations. Sincere repeated apologies do not compensate for the stress and loss of time to complete what should have been a simple task...I want the QRs for my prescritions. Two hours to get that is not good. I'm giving them 3 / 5 because three practitioners were good enough and 2 support need retraining.

unreliable, cancelled 3 appointments òf mine today so i have to make more! don't waste your time sitting waiting for them as they don't call, don't let u know it's even cancelled. it's pathetic i'm reporting them to medical board

Very knowledgeable Docter’s, always keen to help you out , never rushing you . Best Telehealth docters I ever met in 20 years been in Australia. Highly recommended

Dealing with Abbey for re-scripts is a easy and pleasant experience. Staff are great to deal with and the whole process is handled with as much care and concern as visiting a GP, without waiting for an appt. To say nothing of there being no cost. Definately recommend.

An excellent service! Convenient, organised, a revolution in health care for the digital literate. Great for post-hospital re-scripts and quick checks. Digital health makes a great adjunct to face-to-face medical care, allowing for higher-quality face-to-face care. The doctor who connected was thorough, experienced, friendly, clear and direct. … Read more

I would 100 per cent book them again.

There are not enough stars to rate the convenience and quality of this experience.

Called on schedule and were incredibly helpful, I saw a nurse practitioner for a piercing infection as my regular GP wanted to take the jewelry out if ointment didn't resolve the issue. They were informative on when I should see improvement, gave cleaning recommendations while the infection heals and urged me to book a follow up if I have any other concerns/advised what signs would require me to see a medical professional in person.

Always helpful and supportive, today’s appointment was no different. The practitioner was efficient and thorough. I love that I can get help so quickly and to suit my schedule.

I keep forgetting about abby I appreciate their service easy to book online and the wait is never longer than half an hour. Happy helpful staff always showing great compassion

No wait times, and contact with other sick people like in a doctors office. Fast and helpful advice provided by the Dr. I was impressed with the service provided over the phone. I will be using it again.

Had a very good consult with Julia, nurse practitioner. She explained everything very patiently and calmly and understood my concerns about my 7 year old's lip dryness. Thank you so much Abby health

Called at exact time of appointment & was very thorough with questions. Had good communication skills made me feel comfortable & confident in medication decision.

Easy to follow and very helpful and knowledgeable. Updating your details is easy. The wait was only 14 min and was on time. Very professional. I received my medical certificate as soon as I got off the call it was already in my email. They will follow up two days later to check in apparently. All this was bulk billed which is amazing as Ive used other services and had to pay each time. Tha is a lot Abby health your amazing.

I'm so thankful and relieved that the doctor completed a form for me at no out of pocket cost when 2 GPs had quoted me $200 to tix a couple of boxed and write a few words. Thank you so much for such a wonderful experience

Kylie was on time and extremely knowledgable. She was able to listen to my symptoms and diagnose what was wrong. Kylie was very understanding and friendly. Thank you.

3rd time using Abby Health. I think this is the best service for very busy individuals like me who can never find time to fill my script, talk to a GP and even attend to urgent matters like allergy to sting. The nurses and doctors are lovely and the screening algorithm really helps

It was a prompt service. Highly recommend for a quick check and renewal of script. However I felt like I had to explain my concern over and over. I just stopped because the GP only explained their end and I didn't feel like my concern was heard.