378 reviews
I have moved to a town with limited doctors! Abby Health was so easy to book, and get an appointment the same day, I have used this service twice now, I highly recommend it.. All appointments have been bulk billed.. Win Win in my view
Honestly, i was a bit sceptical with booking in when i hadn't heard of Abby Health before (until i googled bulk-billed telehealth). But my scepticism was happily disproved. The process was extremely simple and quick. It was only minutes between entering my information, getting the doctors call and getting what i needed.
The practitioners are very helpful, caring and professional. You have the option of seeing the same person on subsequent visits if available. Easy making appointments and short wait times
Reviews with attachments
I needed to speak to a doctor and get a prescription urgently for an infected finger which was extremely painful. I was able to navigate through the process easily and was called within 10 minutes. It was great to have a video call so the doc could see the problem. I was really pleased to be able to get just what I needed without wasting anyone’s time at ED. All bulk billed too which is fabulous, thanks.
Abbys AI is a good diagnosis tool and helps the doctor to assist you with medication or other treatments
Latest follow-ups
Initially I waited for 30 mins hung up rang again waited 15 mins for one of the practitioners and sent a message that I was unable to get through. Jamie rang me back and I got my consulation so I was happy.
Follow-up · Very dismal service .. had 2 logins apparently only allowed 1. Tried deleting them has been unsuccessful. What was supposed to be a 24/48 hour wait now is going into its second week. Script ran out had to take time off work to see a doctor. Very disappointed this time around,
Positive reviews
First time user and had an excellent experience! Website simple to use, was called at my appointment time, a quality consultation, and I received my script immediately. In these financially challenging times, the bulk billing really topped off the experience.
I have always had a great experience with Abby. It's so easy to make an appointment, the doctors have always been kind and thorough. My whole family uses it for medical certificates and scripts and it's such a great alternative if I can't get in to see my local GP.
Every time I have used Abby it has been incredible service. So quick, efficient, helpful, I cannot believe this service exists and is bulk billed. Cannot recommend highly enough!!
Negative reviews
Booked a telehealth four days in a row and every time the dr has been so late to the point I had to cancel! I was not in queue any times, some I’d booked an hr in advance. If you book a time it shouldn’t be “you get a call within 45 mins of that booked time” absolutely ridiculous, I get waiting in your house is better than a medical room but it’s… Read more
just false advertising. It’s been over 1.5hrs since I booked this most recent appointments consult (which said 10 mins next booked appt)
Rude doctors and and can't question or get correct referrals required even after explaining I can be referred by a Gp and don't need a specialist referral to enter that pathway.
These guys used to offer a great service. Recent changes to Medicare bulk billing have resulted in fees much higher than those of a traditional GP, making them rather expensive for the service they offer. As an example, my GP would normally charge a $70 gap fee for bloodwork, which included reporting the results. Abby has tried to charge me for… Read more
the initial consult for bloodwork and then a fee to have the results reported. The total cost is $160. Outrageous. I won't ever use their services again
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Recent reviews
Made an appointment online and within 20 mins had received my script texted to my phone with repeats, all bulk billed. Would absolutely recommend and will use again.
I had a very positive experience with Abby Health� during my video consultation with Dr. Sabah Hammad. The booking process was smooth, and the video call was convenient and easy to access. Dr. Hammad was professional, kind, and attentive throughout the consultation. She listened carefully to my concerns, explained everything clearly, and made me… Read more
feel comfortable and well cared for. I truly appreciate the excellent service and support provided. Highly recommended.
Abby is a god send the staff is caring and supportive. If I carnt get hold of my doctor from scripts etc Abby is always there to help. Thank sooooo much to everyone one at Abby and of course every thing is covered by Medicare Thanks sooo much from a very happy customer Kind Regards Rick
Doctors at Abby Health always listen and are always happy to assist me with my regular prescriptions and discuss other health matters that I may had. Very short waiting time for your callback too. I use them regularly now instead of the inconvenience of heading to the doctors clinic.
This is a legitimate bull billed service with qualified competent doctors. I'm a fair dinkum skip that gets shingles. Couldn't get into my standard gp and wasn't willing to wait at a walk in clinic so figured I'd roll the dice with ABBY health. Within an hour of signing up to ABBY I had an e-script sent through and I was at my local chemist… Read more
getting it filled. Doctor was professional and took his time couldn't have asked for a better experience....well maybe make an Android app but that's about it.!
Very professional doctor I was after Ventolin and had a sinus infection and the doctor was very helpful and prescribed the needed medication very highly recommended
Had a great experience with Abby Health. The service was fast and efficient, and the doctors were genuinely thorough experts. They took the time to listen and explain everything clearly. Would absolutely recommend.
The AI interface at the beginning to book your appointment is fantastic. By the time you receive your appointment the doctor has all the details and time is saved. 100% Medicare bulk billed. A Great service.
Dr Cliff was very polite and respected throughout the video call . We need more people like him in the community where people feel much safer regardless their profession . Thank you for your service Dr Cliff . God bless you !
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Extremely promt and professional. I received the call within minutes , my situation was urgent and I was able to speak to and easily understand the female Gp who helped me with a prescription.
I had a telehealth consult with Melinda from Abby Health and it was a great experience. The appointment was on time, and she was thorough, caring, and really helpful. I felt listened to and well supported throughout. Highly recommend.
The doctors and nurses are excellent. I got my scripts, blood tests, cardiologist referral as well. Im very happy with the service. First class. I would highly recommend to anyone.
It was a quick painless experience, and it was fantastic being bulk billed. Having a very active full on toddler the Abby Health app meant that we were trying to battle medical centre waiting room boredom or tantrums. Very happy with the service.
An excellent service with knowledgeable doctors who make sure to check everything. Appointments are on time and easy to make. They don’t just fob you off but listen to your concerns and make sure that you are thoroughly checked.
Fantastic service, I have used Abby Health quite a few times now to get both new and repeat scripts. They bulk bill and it is so easy to use either the App or the website. I highly recommend Abby to anyone needing a Doctor's appointment. Super easy, always polite and call back is usually within 10-20 minutes.
This is an awesome and easy to use site , absolutely no hassle getting an appointment and the dr was lovely . I fully recommend to everyone , get on it , give it a go you won't regret it
These guys are great , nice to have a simple platform with no costs outside of Medicare no hoops to jump threw and straight easy appointments. Will use again every time thanks folks
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