Klika
VerifiedABN: 365128207281,601 reviews
Reviews with attachments
My son loves the Blue go Kart. Quick shipping and product as described.
Product was exactly as advertised. Product was easy to erect/install. Show details
I bought a dog kennel through Woolworths Marketplace and sold by the Klika Group. Dimensions looked good online but when I received it and measured the floor it was 90x40 cm, the width being 18cm different. The measurements online were taken at the feet and should be very close to reality. They wouldn’t accept liability saying that the… Read more
measurements were the roof and that I should’ve known this. They said that I could return it but it would cost me about $60 for the return delivery. Total rip off.
- +5
DO NOT BUY !!! From klika Wallaroo 6x6 Outdoor Event Marquee due to the extremely poor quality and durability of the product. We originally purchased this marquee instead of hiring one because we intended to use it for many years to come. Unfortunately, during the very first use, the marquee failed in multiple areas and showed significant signs… Read more
of poor manufacturing quality.
The issues experienced included:
-The wire designed to support the roof pulling out despite not being under tension -Wall straps that secure around the internal poles tearing off -The majority of eyelets either pulling away completely or beginning to detach -Multiple frame joins cracking after only one use -The overall frame feeling extremely unstable and flimsy
After raising these concerns with the support team, I was advised that “the issue appears to be minor in nature and isolated to specific parts of the frame rather than a major product fault,” and replacement parts were offered as the proposed resolution.
I responded explaining that, based on the extent of the damage and defects, approximately 80% of the marquee components would need replacing for the product to be considered in reasonable working order. Given the number of failures after a single use, I have no confidence in the long term reliability or safety of the product.
I did not want this matter to result in leaving a negative review, however I believe I have taken all other reasonable measures to resolve the issue directly with the company before reaching this point.
If a marquee only lasts one use, it ultimately becomes far more expensive than simply hiring a quality marquee in the first place. Very disappointing overall.
Purchasing the home gym was simple with the website being simple to navigate. The price was very reasonable considering the weight being freighted. The boxes were obviously very heavy, but they were intact and the contents had no damage. The assembly instructions are thorough and easy follow and I had the gym assembled in about 5 hours by myself. It works great and I am very happy with my purchase. Show details
A good experience from start to finish. Found the product I wanted and ordered it with no fuss. The coffee pod machine was delivered quickly. It is a sleek, functional item that fits beautifully on my kitchen bench. Show details
Flat pack arrived quickly, some assembly required. Assembly instructions 1x1PC, 2x1PC. Received 1x2PC & no 2. Not fit for purpose as there was no way to put the hen and chicks into it, nor was there any access to enclosed section to check them or its cleanliness.
Latest follow-ups
Log splitter - was as advertised, was delivered within the time frame specified and works well. No complaints from me. I was offered a $10 voucher to write a review but they didn't ask for any specific outcome and I'll never use the voucher anyway.
Follow-up · Still good a year later. No issues.
Cheap pos – Looks normal to me ha Avoid them poor quality couch came half sunk notice it when I was sitting on that side of it no help from them as they stated it's normal and will fix itself what magical fixes a sunken cushion 9 mths later ha gtfo show me the display with a Leveler on it if it's normal Show details
Follow-up · Threw it out worst thing ever avoid as the store are hassle to deal with until I said I'd go to consumer affairs
Delivery time is unacceptable – I contacted Klika on 12 July 2024 to purchase a new motor for my log splitter. I paid for the product on 20 July 2024 and still do not have the motor and it is 02 August 2024. I could have driven from Canberra to pick it up and it would have been… Read more
cheaper and I would have the product!
I just drove an hour each way from my house to the depot to pick up the engine because the courier, which I paid for, wasn’t delivering it for a week.
I got the engine home only to realise I have received the wrong part to connect the engine drive shaft to the hydraulic shaft. Unbelievable!!
Follow-up · As a follow up, the company did not offer an explanation. Clearly couldn’t be bothered with customer service. I had to weld a plate onto my old log splitter frame, as the engine was slightly larger and the engine bolts didn’t line up. I rectified the issue without any assistance from Klika
Positive reviews
Product was as described. Good quality and correct description. It was not the correct size for what I needed and I was a bit disappointed that I could not return for change of mind but that’s my fault I didn’t read return policy before purchasing. I would definitely buy from Klika again.
Klika products, particularly the heated towel rack, are well designed, stylish and excellent quality. Delivery was super fast and the installation was a breeze. Highly recommended. Thank you. Show details
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I found Klika on a Google search. They had the item I wanted - and plenty more. The website was easy to navigate. Freight price was reasonable and parcel arrived quickly. All on all, it was a great experience. Show details
Negative reviews
I recently bought an Ex Demo model treadmill from them. They advised me that ordinarily they do not deliver Ex Demo models but will make an exception in this instance. By the way, this was not a favor as they charged me their full delivery service charges. The delivery guy wasn't particularly polite. He did ask me for some help which I provided… Read more
despite the fact that I am a senior citizen. The driver was awfully rude in that he refused to take the pallet that he brought the treadmill on. In all my nearly 40 years of getting heavy and large items delivered, no one ever has brought it on a pallet and if they do, they have always taken it back.
I did call back Klika and they said that whilst they will register a complaint, please don't expect the transport company to comeback to take the pallet back. Most disappointing customer service.
Whilst I don't have an issue with the the item purchased, I would strongly advise to avoid dealing with this company at all all costs. They have had my last custom.
ITS CERTAINLY NOT WORTH IT.
Great service, quick delivery. Got what l paid for. It was cheap.
Terrible. I ordered a pine chest from them and it was delivered with all of the hardware missing making it completely impossible to assemble. After a month of back and fourth emails, and me having to send several follow up emails each time, because I did not hear back, they said I could either get a refund for $58 (the chest cost over 300) or I… Read more
could organise to send the whole trunk back and they’d replace it. They would not just send me the parts, despite them having another chest in stock. It would be quite a big hassle for me to organise to send the parts I do have back as I live rurally. Do not buy from them
Recent reviews
I purchased a shredder through Klika and found it to be a great product and the service was also great with the product being delivered to my door in just a couple of days. Highly recommed.
Ordered 6x6 Gazebo. Delivery was prompt. When I opened the boxes I couldn’t locate the assembly instructions. A quick call to Klika and the instructions were in my inbox within 5 minutes. Excellent service. Thank you.
Purchased the purple oversized blanket 300 x300 for my daughter and she loves it! It’s so plush and warm but not heavy and the colour is beautiful! Great price, great quality and fast post and the service was excellent all round. Highly recommended Show details
I bought a 60 ton log splitter and after it arrived I put it to work two days later. I am still using in and I am very happy with it's performance. I have recommend Klika to my friends and I will be buying from them again in the future. I rate them 20 stars.
The product was good value for money, fairly easy to set up but, took a little longer to assemble than I expected but, looks good and I am enjoying using the gym. Show details
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If I had known the material was so thin I would have chosen a more expensive shed, having said that it is OK for the money. Pictorial assembly instructions very hard to follow. Need to be extra careful opening and closing the doors as they can jam but OK as I now know to be gentle. Show details
Sent me the completely wrong part I ordered & will not send the correct one until I have sent them photos of the wrong one ready to post back & then they will send the correct part. I needed this quickly & now it will be weeks before I get it.… Read more · 1
Reviews I read for Klika were so positive that I wasn’t worried at all buying from them but now I will never shop here again.
Follow-up · Once everything confirmed the correct part was posted so in the end I received the part I paid for.
Customer service and communication was great. The product purchased is performing as it was advertised , so I’m satisfied with that outcome. Show details
Great product - high quality and does what I need it to do. Love the twist grip for changing weights
Excellent quality yoga mat. Very fast delivery. Very happy with my purchase. Show details
Fast processing and postage. Product is fantastic quality. I recommend this company.
Excellent Service and we are happy with the Product too.
I ordered a camper trailer cover and inadvertently paid twice via paypal without realising. Tthe next morning I received a call from Kerry at Klicka to double check if I actually intended to order 2 covers. After confirming only one was needed , Kerry quickly arranged a refund on the 2nd order which was received back in my account that afternoon. Awesome customer service. Also delivery only took 2 days.
Hi Craig, Thank you for your purchase and we are sorry to… Read more (+1 reply)