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Klika

Klika

4.4 from 999 reviews

Terrible service and dishonest company.

Delivered wrong item and refusing to pick it up or refund money. I’ve contacted consumer affairs. They are impossible to get hold of and the courier company they use is equally hopeless

Product Quality
Shipping
Warranty Claim MadeNo

Arrived a day before it was meant too

I found what I needed and it arrived the day before it was meant too which is great and very happy with sofa chair and how very comfortable it is

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Service a joke

Not dispatched when they were meant too very hard to get a response as to when item will be shipped what a joke on website it says 1-2 day dispatch don’t believe it

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Item arrived in good time time

Shade sail was as described and appears to be good quality, exactly right for the purpose. Postage was prompt. Very satisfied with product, very easy to make selection on line

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Do not buy from this zero star source of defective items

Returned defective item within 30 days of purchase following their refund policy and it was sent back to me, still defective. They pass on defective items for customers to manage

April 10th 2019 Update: SCAM alert: Do not buy from them

Their 30 day refund policy is a scam. Ended up having to go to have the defective appliance fixed by Haan Australia. Lost a day off work to do it.

Return Claim MadeYes
Warranty Claim MadeNo

Don't stand behind their own warranty.

I purchased a sofa bed which became faulty and have trying to make a claim for 3 months now. They don't stand behind their warranty. I wouldnt recommend buying anything

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Fast Free Delivery to country areas

Product was as described easy to order with fast delivery to country areas
Item was easy to track during delivery process
Klika has a large range of products with free delivery easily located through search

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo

no stress good comunicators

very happy with the product as described company and staff very well switch on and the custermor service team are very quick to respond and help as I experienced. Very good.

Warranty Claim MadeNo

Flimsy equipment, NO Labels for Weights provided and they refuse to provide them

I purchased a Home Gym 4700-100. on the assembly instructions on the Klika website it states the Labels for the weights are in the kit however they were not supplied. After repeated requests to Klika to supply the missing part ie extremely important item so as one can identify the weights they are lifting Klika refuse to assist and supply the labels. Would not recommend them to anyone.

Return Claim MadeNo

Very fast delivery. No complaints.

Item was as advertised. Delivery was fast. I found what i was looking for in a short time. The quality is excellent. I was only looking for one item but found that easily. Quality ecxellent

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Trampoline Pad Replacement

The Product does not stand up to Australian conditions; materials are not UV stabilised and are shedding goodness knows what dust that covers my children clothes; disintegrated before the year was out. When writing to the company within the year warranty period they claimed it was "wear and tear" and refused to replace it but offered a discount on a replacement. Why would anyone want to replace a substandard product from a supplier that doesn't honour their marketing or warranty with the same thing?

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes

Gray water submersible pump.

Very satisfied with the product. Ordered off Ebay and payment was processed quickly. Quality of product was excellent. Posted quickly and received within 7 days. The information was clear and easy to understand.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Super Seller.

Very impressed with this seller and product, super fast service ,highly recommend, will purchase again in due course.Easy to navigate store,good range of products and top quality plus free postage.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo

I was pleased I didn't have to attach it to the wall

I bought it off Ebay, so didn't really look at your store The information was very good and easy to understand I need this because I have to go into hospital for a big operation and as I will be unable to walk immediately, I needed a product like this for any visitors to my home especially nursing staff I am not allowed to attach anything to the wall so this product is brilliant

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Trampoline mats

We were very happy with our trampoline mats, they fit perfectly, they were easy to order, value for money and arrived very quickly! We couldn’t be happier with our purchase!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The perfect car fridge

A very well designed web site that made it easy to find what I wanted . I am amazed at the small amount of time it takes to cool down the fridge and I am using it every time we go shopping I highly recommend

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Socks in bulk (24 pr)

Extremely quick service. Ample information as to delivery times and very good quality. There isn't much more that can be said about socks to make up at least thirty words.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Perfect

Electric blanket is comfy and can hardly tell it’s there when laying in bed. Item is exactly what it is described as. Will purchase again for sure. Thank you so much

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Nice blanket

I would have given the product 5 stars as the mink blankets one brown and the other silver are gorgeous, what was disappointing was the corners on both blankets were sewn with an over-locking edge which spoilt the look of the blanket. Maybe you could speak to your manufacturing area and request they find another away to finish the blanket corners in a different way. I have upload one photo of the brown minky as your system doesnt allow to upload two which would show you what I mean by an untidy finish.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Best delivery ever came the day before you said it would

Fantastic on all categories will be back. Very easy to use all the way through. Delivery was one of the fastest I have ever had and will be coming back to order more things cheers

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

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Questions & Answers

Most disgusting company ive ever dealt with,,im going to current affair regarding not receiving my $350 treadmill,,,,,all this company do is take your money and never deliver if you live outside melbourne
No answers

Hi i am trying to check out my shopping but why i cannot see the zip pay option.?
2 answers
Hi Eds, The Zippay payment option is located in checkout directly underneath the credit card option on the right hand side. Hopefully this helps and thank you for your question. Klika Customer ServiceI was told by Product Review that I would receive a Coles $20 gift voucher after completing 4 reviews and they ripped me off -no voucher. I complained and they ignored me.

What is the diameter of a 6ft kahuna trampoline? It says inner net is 6ft so what is the complete width?
1 answer
Hi Lauren, Thank you for your interest in the Kahuna 6ft trampoline range. The actual diameter of the trampoline frame is 6ft/1.8m, as shown in the diagram in our listings. http://www.klika.com.au/fitness/trampolines/kahuna-6-ft-trampoline.html Kind Regards, Klika Support

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