CAUTION - these people are a nightmare
We ended up booking a stay with accommodated. The place and weekend itself was amazing. However, the managers of the property were the nastiness people i have ever dealt. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group, we understood the frustration that was caused by that. They ended up threatening me via voicemail, saying they were going to take me to court and that I was lame. They also said they were the wrong people to mess with. I apologised and advised we would pay for the items. Instead, I g...ot more threats advising to pay them over 2.5k immediately otherwise they would take matters further. They then left me a review stating we had broken more than what was actually broken and that i was the one that threatened them. When it came down to it, the estimate for the damage was significantly less than what they had said on the phone. They tried to charge an additional $50 just to empty a dishwasher! Once we had paid which we all agree was way too much. They then asked for more! We refused to be taken advantage of again. These people are vindictive and bullies. Unfortunately the damage from my review cannot be removed, therefore I am warning anyone to not book with Accommodated. You will regret it.
Caution - Avoid dealing with these people
We booked a farm stay with that was being managed by Accommodated, yes we had an amazing time during the stay but it is what followed after that turned it into a nightmare. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group we understood the frustration that was caused by that. What we could not understand was the lack of professionalism and immaturity we were presented with when dealing with Accommodated. We had offered to pay for the damage immediately but then this group thought they would go in ...for a cheap shot and start throwing in items we had not damaged nor were even in the property. The messages and also threats they had given to us throughout this process was extremely unwarranted and also the worst property management service I have ever dealt with. Looking at other reviews here where holiday makers had issues they have also noted how abusive and unprofessional this duo is. Again, we understand that the damage that was caused was not fair but it was not intentional and we offered to pay for what we had damaged but the level professionalism we received was something out of a 1st grade classroom. As the title states - Avoid dealing with these people.
Brilliant professional customer service
After using this business the staff were professional and thorough, we will be back for sure as we have found something we really like. The knowledge from the owners is exceptional. The accommodation was very well priced and affordable, for sure will be back as the professionalism is fantastic. Thank you :-)
Excellent customer service
Loved this service!! The whole process was smooth and simple, which we found a breeze. The hubby, kids and I loved our stay and will definitely use this service again on our next holiday in Summertime. Thanks guys!!. : )
Amazing place, so happy! The owners were amazing, truly the best stay I’ve had. I will return.
Beautiful place, clean and I was so happy with the stay. Owners were amazing, they went out of there way to make my family & I feel at home. So grateful l.
We just had our deposit taken
We booked a stay with these people in the blue Mountains. After already having issues with communication with the so called owners we paid our deposit. We should have walked away earlier but thought wed give them a chance anyway as we really wanted a get away. Well, a week before our check in we received an email that our property was double booked and that they had to cancel our reservation. They said they would refund our deposit in full. This was over three weeks ago, no communication has been received since after numerous emails and phone calls. We feel we were defrauded and have now reported this to the police and the tribunal. Be extremely careful people, this eneded up as our wors nightmare as an old couple.
We feel scammed
Worst service ever. Owners are abusive, they advertised a property we liked. then when we paid our deposit got told its something different, ie the property was missing several things, kitchen not fully equipped, balcony under construction etc. We asked for a refund of our deposit and they are now refusing to refund it. This is preventing us from having a stay elsewhere. Steer clear people!!!
I wish I had read the reviews first and saved myself angst - Worst managed holiday business and even worse attitudes - hard to contact (never answer or return calls) - always ready with an excuse, and downright rude. Privileged, arrogant owners trying to rip people off . Poor, poor, poor delivery.
Terrible experience and I would recommend you avoid at all costs - they are manipulative, deceitfuI and EXTREMELY unprofessional
What a great experience!
Accommodated managed my holiday letting for 3 years. They were friendly and helpful and positive. They also kept my cottage in immaculate condition. Everything was done for me I didn't have to lift a finger. They advertised my cottage on as many sights as possible as well as having their own website. I always had plenty of holiday makers to my house. They even rolled up their sleeves and helped me get my house ready before my first letting. I would completely recommend their services to anyone who wishes to let out their house as a holiday home.
Bunya Creek Farm Stay Bollier - What an Amazing place to stay!!!
Our family stayed at Bunya Creek Farm Stay for my daughter and son in laws wedding last weekend. The house and facilities were fantastic, beds comfortable and kitchen well set up. Had an intimate wedding with family and close friends in the huge carport. Had family from ages 81 down to 5 and all enjoyed the relaxed environment. A beautiful part of the world. Thanks to Luke for the ease and help with the booking and communicating with me, much appreciated! Even had some of the guests enquiring about where did we find this place, so hope you get some business out of it!
The Most Caring And Professional Property Managers
Wow! I am astounded at the mix of reviews on this site! I have been dealing with Accommodated for a number of years and as a property investor with a career spanning over 40 odd years, I found the Team at Accommodated to be the most caring and efficient property management company. My properties are always well maintained and beautifully presented. Any property emergencies have always been dealt with professionally and seamlessly and they have ensured the optimisation of the returns on my properties. I absolutely delight in reading the testimonials guests give to my properties and the Accommodated Team. I have no hesitation in recommending the Accommodated Team as the best property management company around.
Absolutely disturbing, almost feels like talking to 2 children who are in dispute (STAY AWAY)
This has to be the worse possibly managed holiday business. Never contactable, always has a great excuse for not talking to you, when they do, it is like they are doing you a favor. Very keen to sign you up, but very poor on delivery. I had to ring over over and over, to suddenly being told, it is only 8am in QLD time, mind you they are in Byron Bay which is in NSW!!! It really feels like you are talking to the king and the diva all the time.
What a bad and terrible experience that was, my partner and i are so happy it is over.
I urge any...one to stay away from these people, this bunch of con artists, low life and incompetent portraying them selves to be long time experience professionals, when all they are doing is using another website to book your accommodation, or any other service. As I say break your leg, stay away from them!!
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