Accommodated

Absolutely appalling, unethical and immoral behaviour. They advertise a property as «Free Cancellation», requiring pre-payment, and charing a ridiculously high credit card payment fee. Then contact you saying the property is no longer available, telling you that you can use the money already paid with them for another property, or cancel, then they charge you ANOTHER ridiculously high card processing fee on the refund. Overall I am out of pocket $30 for something they advertised as free cancellation, and then withdrew from availability. They th...

We were a group of 8 and our third visit to the property which we love.
Firstly wood provided for one day not three and took numerous calls for more - wood locked away in a shed outside
One guest left an item and needed it to be returned urgently - reading glasses.
Did not answer emails or phone calls and when they did they were rude and had attitude not the way you should treat a paying guess. Charged $60 and the postal cost was $12.
I now know why they have a rating of one star.
We are a 5 star Airbnb host and the way we were treated was disgusting

We enlisted Heidi and luke to manage our very successful property in the blue mountains. Long story short they charged us over $500 for a months linen hire avoided any questions when we asked about money avoided all attepmts to be transparent they would not breakdown charges or costs. After 8 weeks with multiple bookinhs amd stays heidi paid us out just over $150 after all their costs. When we mamaged the property it made 2 to 3 times the mortgage. They took us for a ride knowing we were moving interstate. Don't use this business. Tonight I re...

We ended up booking a stay with accommodated. The place and weekend itself was amazing. However, the managers of the property were the nastiness people i have ever dealt. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group, we understood the frustration that was caused by that. They ended up threatening me via voicemail, saying they were going to take me to court and that I was lame. They also said they were the wrong people to mess with. I apologised and advised we would pay for the items. Instead, I g...

We booked a farm stay with that was being managed by Accommodated, yes we had an amazing time during the stay but it is what followed after that turned it into a nightmare. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group we understood the frustration that was caused by that. What we could not understand was the lack of professionalism and immaturity we were presented with when dealing with Accommodated. We had offered to pay for the damage immediately but then this group thought they would go in ...

After using this business the staff were professional and thorough, we will be back for sure as we have found something we really like. The knowledge from the owners is exceptional. The accommodation was very well priced and affordable, for sure will be back as the professionalism is fantastic. Thank you :-)

Loved this service!! The whole process was smooth and simple, which we found a breeze. The hubby, kids and I loved our stay and will definitely use this service again on our next holiday in Summertime. Thanks guys!!. : )

Beautiful place, clean and I was so happy with the stay. Owners were amazing, they went out of there way to make my family & I feel at home. So grateful l.

The cottage we stayed in was perfect, just what we asked for. The little extras made it so much more relaxing and enjoyable. Thank you for the great service. We’ll be back.

We booked a stay with these people in the blue Mountains. After already having issues with communication with the so called owners we paid our deposit. We should have walked away earlier but thought wed give them a chance anyway as we really wanted a get away. Well, a week before our check in we received an email that our property was double booked and that they had to cancel our reservation. They said they would refund our deposit in full. This was over three weeks ago, no communication has been received since after numerous emails and phone calls. We feel we were defrauded and have now reported this to the police and the tribunal. Be extremely careful people, this eneded up as our wors nightmare as an old couple.

Worst service ever. Owners are abusive, they advertised a property we liked. then when we paid our deposit got told its something different, ie the property was missing several things, kitchen not fully equipped, balcony under construction etc. We asked for a refund of our deposit and they are now refusing to refund it. This is preventing us from having a stay elsewhere. Steer clear people!!!

I wish I had read the reviews first and saved myself angst - Worst managed holiday business and even worse attitudes - hard to contact (never answer or return calls) - always ready with an excuse, and downright rude. Privileged, arrogant owners trying to rip people off . Poor, poor, poor delivery.

Terrible experience and I would recommend you avoid at all costs - they are manipulative, deceitfuI and EXTREMELY unprofessional

What a nightmare, [name removed] the so called owner is rude, and simply AWFUL. Stay clear unless you want to be abused, very aggressive person.

10/10 for the house rented over the weekend in the Mountains. Our guests were most impressed. Will not hestitate to use your services again. Thanks

Terrific property - spacious well equipped and beautifully presented. The team at Accommodated made the booking easy with clear instructions making our whole stay a highly enjoyable time. I will use accommodated again.