Accommodated

Booking through Accommodated was super easy. The information provided gave us everything we needed to decide if the stay was right for our group. Communication was timely and helpful throughout the process. The accommodation itself was exactly as described, appropriately priced, and of a high standard. Show reply

We made our booking at Mintie Cottage and were delighted with our decision. The accomodation was in immaculate condition and the facilities left nothing to be desired.The communication was always clear and precise and this made the whole experience most relaxing. We would recommend this accomodation to anyone wishing to spend a relaxing holiday in Leura. Show details

It's the second time we have stayed at this property and always hard to say goodbye. Beautifully styled and comfortable beds. We will keep booking when staying in the mountains. Show details ·  1

Uncaring, rip off company – Booked a stay with this company over Booking.com, which advertised FREE cancellation. Had to cancel for personal reasons an hour later and sent them a message to that effect. Got a message the next morning saying they had taken my deposit. I replied that I had requested cancellation the previous night. Their response was that I didn't to do that… Read more

through Booking.com which I promptly did. When the deposit money was returned, there was about $30 missing, which Accomodated says is a non-refundable 2.9% charge from Stripe, and a further $5 'channel manager' fee, whatever that is, and both were embedded is some very obscure fine print. The company was extremely unsympathetic and downright rude. Will never use them again.

Teach na Cairde - House of friends – I recently stayed at this property and regret to report a very disappointing experience. Despite multiple attempts, the host, Heidi, was consistently unresponsive to phone calls, offering limited communication via text only.The property itself presented numerous issues: 1. Lack of Ventilation and Cooling: The house was uncomfortably hot, with… Read more

only one fan provided for the entire space. This made our stay particularly challenging during warmer days.

2. Window and Flyscreen Issues: Several windows either could not be opened or lacked flyscreens. Some flyscreens that were present had holes, making it impossible to ventilate the house without letting insects in.

3. Balcony Unusable in Rain: The balcony, which could have been a pleasant feature, was marred by multiple leaking spots, rendering it unusable during rainy conditions.

The most distressing issue, however, was the presence of bed bugs. On the first night, I noticed bites which I initially assumed were from mosquitoes. However, by the third night, it became evident that these were bed bug bites, confirmed by their distinct pattern and my subsequent physical reactions. Despite reporting this serious concern to the host, the response was dismissive and unhelpful. There was a refusal to acknowledge the possibility of bed bugs, even though I woke up with bites over several days and noticed small blood dots on the sheets.

The property's condition, combined with the host's lack of responsiveness and unwillingness to address serious concerns, made for an extremely unpleasant stay. I strongly advise potential guests to reconsider booking this property until these significant issues are resolved. For the price paid and the expectations set, this experience was far below acceptable standards.

Memorable, but for the wrong reasons – We booked these lodgings as it supposedly “accommodated” our large family of 11, and was priced accordingly. To be clear, there are 2 bedrooms. Others will sleep in the lounge room and sun room, so no closed doors / privacy. The fold out sofa in the lounge room couldn’t fold out as there was furniture in the way so it’s actually just crashing on… Read more

the couch. There is also only one bathroom where the toilet, shower and basin are in the same space so 11 people using the toilet, shower and brushing teeth was hilarious. All of this would have been taken with great fun (albeit overpriced) if it wasn’t for the service. Much of NSW leading up the weekend was declared a natural disaster zone due to flooding. I was catching the train with my family to Blackheath but there were 2 landslides right near Blackheath so trains were non-operational. My sister was also flooded in her residence. When we asked about our options considering the natural disaster if we were flooded out, it took days for a response and then when it finally came it was unhelpful and included a list of vague, questionable terms and conditions. There were also detailed cleaning instructions in the house, that were emailed again on arrival and again 24 hours before leaving that asked more of us than any other property I’ve stayed in before including threats of fines if we didn’t comply. I’m a regular traveller and I’ve never encountered service like this. Good thing we could laugh about it!

The accommodation was clean and had everything we needed for a comfortable stay. The size of the house was more than we expected. The staff were helpful and understanding. I would definitely love to stay again.

Easy booking and communication. We enjoyed our time at Cedar Lodge as it was precious family time. We had plenty of room, Cooking facilities made catering for a large family easy. The location was great, near bush walks and mountain lookouts. Show details

We really enjoyed our stay at the lodge. Very clean and comfortable accommodation for 9 people. We especially loved the peaceful setting and birdlife. The hosts were easy to contact and responsive. Highly recommend staying here. Show details

The experience we had with accommodated was great! The response was quick and very friendly. I can not fault the service we received. And the accommodation was excellent!!!!! Would love to come back again! Show details ·  1

Absolutely amazing place, so warm and huge. We would totally stay here again we all loved it. Communication was awesome and they even let us in 1 hour earlier with not a problem. Thanks so much for sharing this divine home and we loved the pool as did our grandchildren. Highly recommended Show reply

I booked accommodation in Katoomba which was managed by Accommodated. I was happy with their service so I have rebooked for next year directly through Accommodated. The team was extremely helpful, responded to emails promptly and the accommodation price cheaper than other big name accommodation sites. Show details ·  1

Outstanding Service! Accommodated managed my property while I was overseas, and I couldn’t be happier with their excellent service. Everything was taken care of professionally and efficiently, giving me complete peace of mind. I will definitely use this agency again in the future - they are the best holiday let management team I’ve ever worked with. Highly recommended! Show details ·  1

Unprofessional Company – We booked a property through Accommodated and must say the professionalism of this company was severely lacking. As we also run a B&B business, Accommodated didn’t reply or answer their phones and took days to get back to us from emails we sent. The property was not described accurately regarding sleeping arrangements as well as a lack of… Read more

essentials such as enough toilet paper and with only one toilet there was no lock on the doors.

As a group we would never use this business again.

Amazing property, terrible contact – We booked the waragil cottage, the property was amazing, great area, cute little town, the beds all have electric blankets to help combate the cold in winter and the kitchen was fully stocked, though the knives are very blunt! The only down side of the property is there are only 3 queen beds , the others that are supplied are couches and pull outs… Read more

that cost the same amount per night as a bed with your own room. They supplied a blow up bed, but the only room that was "semi" private to put it in was the loungeroom, which didn't have any room to place it. So my brother paid the same amount to sleep on a blow up in a public space as I did for a bedroom with a bed.

Apart from the property the company "accomodated" we rented through was not as great, they are extremely difficult to get communication from taking several days to reply to emails, or to call you back. They never answered their phones. Their cleaners seem to just sanitise and remake the beds and remove used linen, as they expect you to do all of the cleaning and scrubbing before you leave, including scrubbing the oven if used.

We would love to stay again in blackheath/waragil cottage, but are afraid we will not be using accommodated again.

Appalled and ripped off – Absolutely appalling, unethical and immoral behaviour. They advertise a property as «Free Cancellation», requiring pre-payment, and charing a ridiculously high credit card payment fee. Then contact you saying the property is no longer available, telling you that you can use the money already paid with them for another property, or cancel, then… Read more

they charge you ANOTHER ridiculously high card processing fee on the refund. Overall I am out of pocket $30 for something they advertised as free cancellation, and then withdrew from availability. They then won't respond to any communication via any means advertised. They pass on all risk and costs to the clients that they DON'T provide service to and bear no risk themselves.

I will NEVER use them again, and will actively warn everyone against them.

Amaroo Retreat Katoomba - Accommodate the management spoilt our weekend – We were a group of 8 and our third visit to the property which we love. Firstly wood provided for one day not three and took numerous calls for more - wood locked away in a shed outside One guest left an item and needed it to be returned urgently - reading glasses. Did not answer emails or phone calls and when they did they were rude and had… Read more

attitude not the way you should treat a paying guess. Charged $60 and the postal cost was $12. I now know why they have a rating of one star. We are a 5 star Airbnb host and the way we were treated was disgusting

Owner – We enlisted Heidi and luke to manage our very successful property in the blue mountains. Long story short they charged us over $500 for a months linen hire avoided any questions when we asked about money avoided all attepmts to be transparent they would not breakdown charges or costs. After 8 weeks with multiple bookinhs amd stays heidi paid us… Read more

out just over $150 after all their costs. When we mamaged the property it made 2 to 3 times the mortgage. They took us for a ride knowing we were moving interstate. Don't use this business. Tonight I received an email for a booking that was not cancelled from Feb when we ended our dealing with Heidi and Luke. The person was left with no where at the last minute. Heidi had actually said to me in writing that she would cancel this may booking because it was only 3 days and not 5 which is the minimum when an event in the area is on. Heidi and Luke lie, they stole from me and failed to provide any transparency about their business and how they operate. They wouldn't even show us that they had insurance. Be warned.

CAUTION - these people are a nightmare – We ended up booking a stay with accommodated. The place and weekend itself was amazing. However, the managers of the property were the nastiness people i have ever dealt. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group, we understood the frustration that was caused by that. They ended up threatening me… Read more

via voicemail, saying they were going to take me to court and that I was lame. They also said they were the wrong people to mess with. I apologised and advised we would pay for the items. Instead, I got more threats advising to pay them over 2.5k immediately otherwise they would take matters further. They then left me a review stating we had broken more than what was actually broken and that i was the one that threatened them. When it came down to it, the estimate for the damage was significantly less than what they had said on the phone. They tried to charge an additional $50 just to empty a dishwasher! Once we had paid which we all agree was way too much. They then asked for more! We refused to be taken advantage of again. These people are vindictive and bullies. Unfortunately the damage from my review cannot be removed, therefore I am warning anyone to not book with Accommodated. You will regret it.

Caution - Avoid dealing with these people – We booked a farm stay with that was being managed by Accommodated, yes we had an amazing time during the stay but it is what followed after that turned it into a nightmare. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group we understood the frustration that was caused by that. What we could not… Read more

understand was the lack of professionalism and immaturity we were presented with when dealing with Accommodated. We had offered to pay for the damage immediately but then this group thought they would go in for a cheap shot and start throwing in items we had not damaged nor were even in the property. The messages and also threats they had given to us throughout this process was extremely unwarranted and also the worst property management service I have ever dealt with. Looking at other reviews here where holiday makers had issues they have also noted how abusive and unprofessional this duo is. Again, we understand that the damage that was caused was not fair but it was not intentional and we offered to pay for what we had damaged but the level professionalism we received was something out of a 1st grade classroom. As the title states - Avoid dealing with these people.

Brilliant professional customer service – After using this business the staff were professional and thorough, we will be back for sure as we have found something we really like. The knowledge from the owners is exceptional. The accommodation was very well priced and affordable, for sure will be back as the professionalism is fantastic. Thank you :-) Show details ·  1

Excellent customer service – Loved this service!! The whole process was smooth and simple, which we found a breeze. The hubby, kids and I loved our stay and will definitely use this service again on our next holiday in Summertime. Thanks guys!!. : ) Show details ·  1

Amazing place, so happy! The owners were amazing, truly the best stay I’ve had. I will return – Beautiful place, clean and I was so happy with the stay. Owners were amazing, they went out of there way to make my family & I feel at home. So grateful l. Show details ·  1

Beautiful holidays – The cottage we stayed in was perfect, just what we asked for. The little extras made it so much more relaxing and enjoyable. Thank you for the great service. We’ll be back. Show details

We just had our deposit taken – We booked a stay with these people in the blue Mountains. After already having issues with communication with the so called owners we paid our deposit. We should have walked away earlier but thought wed give them a chance anyway as we really wanted a get away. Well, a week before our check in we received an email that our property was double… Read more

booked and that they had to cancel our reservation. They said they would refund our deposit in full. This was over three weeks ago, no communication has been received since after numerous emails and phone calls. We feel we were defrauded and have now reported this to the police and the tribunal. Be extremely careful people, this eneded up as our wors nightmare as an old couple.

We feel scammed – Worst service ever. Owners are abusive, they advertised a property we liked. then when we paid our deposit got told its something different, ie the property was missing several things, kitchen not fully equipped, balcony under construction etc. We asked for a refund of our deposit and they are now refusing to refund it. This is preventing us from having a stay elsewhere. Steer clear people!!! Show details

BEWARE!! – I wish I had read the reviews first and saved myself angst - Worst managed holiday business and even worse attitudes - hard to contact (never answer or return calls) - always ready with an excuse, and downright rude. Privileged, arrogant owners trying to rip people off . Poor, poor, poor delivery. Terrible experience and I would recommend you avoid at all costs - they are manipulative, deceitfuI and EXTREMELY unprofessional Show details

Lost my booking and I had paid – What a nightmare, [name removed] the so called owner is rude, and simply AWFUL. Stay clear unless you want to be abused, very aggressive person.

full marks ! – 10/10 for the house rented over the weekend in the Mountains. Our guests were most impressed. Will not hestitate to use your services again. Thanks  Show reply

Trinlea Leura Blue Mountains – Terrific property - spacious well equipped and beautifully presented. The team at Accommodated made the booking easy with clear instructions making our whole stay a highly enjoyable time. I will use accommodated again.  Show reply

What a great experience! – Accommodated managed my holiday letting for 3 years. They were friendly and helpful and positive. They also kept my cottage in immaculate condition. Everything was done for me I didn't have to lift a finger. They advertised my cottage on as many sights as possible as well as having their own website. I always had plenty of holiday makers to my… Read more ·  1

house. They even rolled up their sleeves and helped me get my house ready before my first letting. I would completely recommend their services to anyone who wishes to let out their house as a holiday home.

Great place and wonderful host – Such a wonderful stay, easy to communicate with hosts who made the whole experience a pleasure. The place was clean and everything we thought it would be, thank you!!!  Show reply

Seamless service – We enjoyed timely & precise email communication re our holiday accommodation making our arrival easy. We were also well informed prior to our departure which made everything stress free. It was a pleasure to deal with this company.  Show reply

Wonderful historic house and comfortable accommodation. We were close enough to all the tourist sites to easily get around and find food. Show details

Not free cancellation – My experience with accommodated matches the cancellation experience of other clients. Do not use these people. Show details