Appalled and ripped off
Absolutely appalling, unethical and immoral behaviour. They advertise a property as «Free Cancellation», requiring pre-payment, and charing a ridiculously high credit card payment fee. Then contact you saying the property is no longer available, telling you that you can use the money already paid with them for another property, or cancel, then they charge you ANOTHER ridiculously high card processing fee on the refund. Overall I am out of pocket $30 for something they advertised as free cancellation, and then withdrew from availability. They th...en won't respond to any communication via any means advertised. They pass on all risk and costs to the clients that they DON'T provide service to and bear no risk themselves. I will NEVER use them again, and will actively warn everyone against them.
Amaroo Retreat Katoomba - Accommodate the management spoilt our weekend
We were a group of 8 and our third visit to the property which we love.
Firstly wood provided for one day not three and took numerous calls for more - wood locked away in a shed outside
One guest left an item and needed it to be returned urgently - reading glasses.
Did not answer emails or phone calls and when they did they were rude and had attitude not the way you should treat a paying guess. Charged $60 and the postal cost was $12.
I now know why they have a rating of one star.
We are a 5 star Airbnb host and the way we were treated was disgusting
We enlisted Heidi and luke to manage our very successful property in the blue mountains. Long story short they charged us over $500 for a months linen hire avoided any questions when we asked about money avoided all attepmts to be transparent they would not breakdown charges or costs. After 8 weeks with multiple bookinhs amd stays heidi paid us out just over $150 after all their costs. When we mamaged the property it made 2 to 3 times the mortgage. They took us for a ride knowing we were moving interstate. Don't use this business. Tonight I re...ceived an email for a booking that was not cancelled from Feb when we ended our dealing with Heidi and Luke. The person was left with no where at the last minute. Heidi had actually said to me in writing that she would cancel this may booking because it was only 3 days and not 5 which is the minimum when an event in the area is on. Heidi and Luke lie, they stole from me and failed to provide any transparency about their business and how they operate. They wouldn't even show us that they had insurance. Be warned.
CAUTION - these people are a nightmare
We ended up booking a stay with accommodated. The place and weekend itself was amazing. However, the managers of the property were the nastiness people i have ever dealt. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group, we understood the frustration that was caused by that. They ended up threatening me via voicemail, saying they were going to take me to court and that I was lame. They also said they were the wrong people to mess with. I apologised and advised we would pay for the items. Instead, I g...ot more threats advising to pay them over 2.5k immediately otherwise they would take matters further. They then left me a review stating we had broken more than what was actually broken and that i was the one that threatened them. When it came down to it, the estimate for the damage was significantly less than what they had said on the phone. They tried to charge an additional $50 just to empty a dishwasher! Once we had paid which we all agree was way too much. They then asked for more! We refused to be taken advantage of again. These people are vindictive and bullies. Unfortunately the damage from my review cannot be removed, therefore I am warning anyone to not book with Accommodated. You will regret it.
Caution - Avoid dealing with these people
We booked a farm stay with that was being managed by Accommodated, yes we had an amazing time during the stay but it is what followed after that turned it into a nightmare. Unfortunately during our weekend we had accidentally damaged a couple of items and as a group we understood the frustration that was caused by that. What we could not understand was the lack of professionalism and immaturity we were presented with when dealing with Accommodated. We had offered to pay for the damage immediately but then this group thought they would go in ...for a cheap shot and start throwing in items we had not damaged nor were even in the property. The messages and also threats they had given to us throughout this process was extremely unwarranted and also the worst property management service I have ever dealt with. Looking at other reviews here where holiday makers had issues they have also noted how abusive and unprofessional this duo is. Again, we understand that the damage that was caused was not fair but it was not intentional and we offered to pay for what we had damaged but the level professionalism we received was something out of a 1st grade classroom. As the title states - Avoid dealing with these people.
Brilliant professional customer service
After using this business the staff were professional and thorough, we will be back for sure as we have found something we really like. The knowledge from the owners is exceptional. The accommodation was very well priced and affordable, for sure will be back as the professionalism is fantastic. Thank you :-)
Excellent customer service
Loved this service!! The whole process was smooth and simple, which we found a breeze. The hubby, kids and I loved our stay and will definitely use this service again on our next holiday in Summertime. Thanks guys!!. : )
Amazing place, so happy! The owners were amazing, truly the best stay I’ve had. I will return.
Beautiful place, clean and I was so happy with the stay. Owners were amazing, they went out of there way to make my family & I feel at home. So grateful l.
The cottage we stayed in was perfect, just what we asked for. The little extras made it so much more relaxing and enjoyable. Thank you for the great service. We’ll be back.
We just had our deposit taken
We booked a stay with these people in the blue Mountains. After already having issues with communication with the so called owners we paid our deposit. We should have walked away earlier but thought wed give them a chance anyway as we really wanted a get away. Well, a week before our check in we received an email that our property was double booked and that they had to cancel our reservation. They said they would refund our deposit in full. This was over three weeks ago, no communication has been received since after numerous emails and phone calls. We feel we were defrauded and have now reported this to the police and the tribunal. Be extremely careful people, this eneded up as our wors nightmare as an old couple.
We feel scammed
Worst service ever. Owners are abusive, they advertised a property we liked. then when we paid our deposit got told its something different, ie the property was missing several things, kitchen not fully equipped, balcony under construction etc. We asked for a refund of our deposit and they are now refusing to refund it. This is preventing us from having a stay elsewhere. Steer clear people!!!
I wish I had read the reviews first and saved myself angst - Worst managed holiday business and even worse attitudes - hard to contact (never answer or return calls) - always ready with an excuse, and downright rude. Privileged, arrogant owners trying to rip people off . Poor, poor, poor delivery.
Terrible experience and I would recommend you avoid at all costs - they are manipulative, deceitfuI and EXTREMELY unprofessional
Lost my booking and I had paid
What a nightmare, [name removed] the so called owner is rude, and simply AWFUL. Stay clear unless you want to be abused, very aggressive person.
full marks !
10/10 for the house rented over the weekend in the Mountains. Our guests were most impressed. Will not hestitate to use your services again. Thanks
Trinlea Leura Blue Mountains.
Terrific property - spacious well equipped and beautifully presented. The team at Accommodated made the booking easy with clear instructions making our whole stay a highly enjoyable time. I will use accommodated again.
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