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Accommodated

Accommodated

3.1 from 26 reviews · View Statistics
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Reviews

3.1
26 reviews
  • Transparency
    2.5 (6)
  • Customer Service
    2.1 (11)
  • Trip Completed Yes (10) · No (1)
  • Ease of Booking
    2.9 (9)
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xcapee
xcapeeIllawarra, NSW
  • 2 reviews
  • 2 likes

Appalled and ripped off

published
Transparency
1/5
Customer Service
1/5
Accommodated.com.au
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xcapee
xcapee
Accommodated.com.au
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Lynette Booth
Lynette BoothSydney, NSW
  • 2 reviews

Amaroo Retreat Katoomba - Accommodate the management spoilt our weekend

published

We were a group of 8 and our third visit to the property which we love.
Firstly wood provided for one day not three and took numerous calls for more - wood locked away in a shed outside
One guest left an item and needed it to be returned urgently - reading glasses.
Did not answer emails or phone calls and when they did they were rude and had attitude not the way you should treat a paying guess. Charged $60 and the postal cost was $12.
I now know why they have a rating of one star.
We are a 5 star Airbnb host and the way we were treated was disgusting

Transparency
1/5
Customer Service
1/5
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Owner

published
Transparency
1/5
Customer Service
1/5
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Tayla
TaylaSouth East Queensland, QLD

CAUTION - these people are a nightmare

published
Transparency
3/5
Customer Service
1/5
Accommodated.com.au
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Brandon C
Brandon CSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Caution - Avoid dealing with these people

published
Transparency
4/5
Customer Service
1/5
Accommodated.com.au
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Jud
JudSouth East Queensland, QLD

Brilliant professional customer service

published

After using this business the staff were professional and thorough, we will be back for sure as we have found something we really like. The knowledge from the owners is exceptional. The accommodation was very well priced and affordable, for sure will be back as the professionalism is fantastic. Thank you :-)

Transparency
5/5
Customer Service
5/5
Accommodated.com.au
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Appreciate the kind words Jud.
You are welcome back anytime.

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Excellent customer service

published

Loved this service!! The whole process was smooth and simple, which we found a breeze. The hubby, kids and I loved our stay and will definitely use this service again on our next holiday in Summertime. Thanks guys!!. : )

Customer Service
5/5
Ease of Booking
5/5
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Thank you. :-)

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Amazing place, so happy! The owners were amazing, truly the best stay I’ve had. I will return.

published

Beautiful place, clean and I was so happy with the stay. Owners were amazing, they went out of there way to make my family & I feel at home. So grateful l.

Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Accommodated.com.au
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Thanks Louise.
Glad you enjoyed your stay.
Please visit again.

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Beautiful holidays

published

The cottage we stayed in was perfect, just what we asked for. The little extras made it so much more relaxing and enjoyable. Thank you for the great service. We’ll be back.

Customer Service
5/5
Ease of Booking
5/5
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Bev
BevPerth, WA

We just had our deposit taken

published

We booked a stay with these people in the blue Mountains. After already having issues with communication with the so called owners we paid our deposit. We should have walked away earlier but thought wed give them a chance anyway as we really wanted a get away. Well, a week before our check in we received an email that our property was double booked and that they had to cancel our reservation. They said they would refund our deposit in full. This was over three weeks ago, no communication has been received since after numerous emails and phone calls. We feel we were defrauded and have now reported this to the police and the tribunal. Be extremely careful people, this eneded up as our wors nightmare as an old couple.

Customer Service
1/5
Ease of Booking
1/5
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Michelle
MichelleGreater Melbourne (Metropolitan), VIC

We feel scammed

published

Worst service ever. Owners are abusive, they advertised a property we liked. then when we paid our deposit got told its something different, ie the property was missing several things, kitchen not fully equipped, balcony under construction etc. We asked for a refund of our deposit and they are now refusing to refund it. This is preventing us from having a stay elsewhere. Steer clear people!!!

Customer Service
1/5
Ease of Booking
1/5
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maui
maui
  • 3 reviews
  • 2 likes

BEWARE!!

published

I wish I had read the reviews first and saved myself angst - Worst managed holiday business and even worse attitudes - hard to contact (never answer or return calls) - always ready with an excuse, and downright rude. Privileged, arrogant owners trying to rip people off . Poor, poor, poor delivery.

Terrible experience and I would recommend you avoid at all costs - they are manipulative, deceitfuI and EXTREMELY unprofessional

Customer Service
1/5
Incentivised Review No
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Samuel
SamuelSydney

Lost my booking and I had paid

published

What a nightmare, [name removed] the so called owner is rude, and simply AWFUL. Stay clear unless you want to be abused, very aggressive person.

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Gaffers
GaffersSydney

full marks !

published

10/10 for the house rented over the weekend in the Mountains. Our guests were most impressed. Will not hestitate to use your services again. Thanks

Accommodated.com.au
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Thanks for your kind review.

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Jenny
JennySydney

Trinlea Leura Blue Mountains.

published

Terrific property - spacious well equipped and beautifully presented. The team at Accommodated made the booking easy with clear instructions making our whole stay a highly enjoyable time. I will use accommodated again.

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Appreciate the positive review Jenny. :-)

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