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Accor Vacation Club

Accor Vacation Club

3.6 from 67 reviews · View Statistics

Reviews

  • Transparency
    4.0 (36)
  • Customer Service
    4.3 (38)
  • Trip Completed Yes (9) · No (31)
  • Ease of Booking
    4.2 (39)
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Worst decision ever

published

They just keep wanting money for a product we can’t use because of my husband’s health. The promises we were made when we joined were not delivered once they had our money. What we paid up front would have paid our accommodation costs several times over had we booked independently. Avoid this scam.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Booking TypeAccommodation
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Deb S.

Deb S.Queensland

disappointing

published

we've been with this club for almost 20 years. Can never get accomodation where we need it at the time. Its either booked out or not available in our preferred location. Total waste of money. Can't get out of it so they just keep taking our money. Biggest mistake ever!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
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Maria

MariaPerth, WA

Terrible, it’s a waste of money, they never let us book anything

published

been with them for 11 years and we’ve been trying to leave for majority of this time but they won’t let us book they keep saying to pay more, it’s honestly a scam they just want money. My biggest mistake in life was thinking this would’ve worked.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
See all answers
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Daryl

DarylWestern District, VIC

Booking a-gift accommodation, plus general advice re Accor

published

This telephone conversation followed an exchange of e-mails between Blair Preston and I. This is the third time I have spoken with her and, as usual, she was outstanding. She is helpful, responsive and explains things very well.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
Mal N

Mal NSydney, NSW

Super helpful

published

Blair was so helpful with bookings. She knew her information and was friendly and looked up any further information for us. As my wife is in a wheelchair, she checked the accommodation to make sure we could get a ground floor room.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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Barbara

BarbaraNorthern Region, NSW

Title - Understanding assistance!

published

Blair guided me with such patience through difficulties I had with finding information and poor internet service and explained finer details of my points expiring.
I went on to make four seperate bookings with confidence!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
Jack

JackGippsland, VIC

So much assistance!

published

Blair was brilliant! She helped find the right (for us) resort for my husband and I to stay in Queensland then advised on a New Zealand hotel (for an upcoming destination wedding) then arranged for our son and daughter in law and family to use our points to stay in Bali. Seriously, I couldn't have made such informed choices without her assistance. We would have lost points without her help.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
Leslie

LeslieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

the ability to be flexible with bookings.

published

Earlier I made a booking for Darling Harbour property, then later, when searching the website, stumbled upon a property in Hobart which seemed more appealing. I contacted the ACCOR VACATION CLUB reservation centre and made suitable amendments to my booking.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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Jrt

JrtSydney, NSW

last minute change.

published

We had a booking for March, but noticed a Feb vacancy which we think may have been cancellation.
Rang customer service and new booking was made and old one cancelled, no problem.
New booking meant we would not lose points.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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Maree M.

Maree M.Sydney, NSW

  • 2 reviews
  • 1 like

Great Experience

published

My support person Azra couldn't have been more helpful. Helped me use some points that were about to expire. Polite, helpful just a great experience! Was very happy with the outcome.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
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Garfield2

Garfield2Sydney, NSW

Excellent customer service

published

Accidentally booked the wrong hotel. Rang and spoke to Blair Preston in customer service, who was fantastic. She cancelled my mistake and even though online there was nothing available for the hotel I was meant to book, managed to get me room.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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Excellent staff of Accor Surfers Paradise

published

Our experience was excellent. Azra Gataric looked after us with professionalism and friendliness in booking our accommodation in Melbourne. She helped us person to person as I am not that good on websites and also hard of hearing for phone conversations. Can't speak more highly of her.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers

Excellent service by Azra Gataric

published

I need additional nights for my booking that was not available in the portal. She followed through my request till it was resolved. Now I have 4 nights instead of only 2. Great service.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
Bob

BobSouth East Queensland, QLD

  • 2 reviews

Time-poor reservation

published

We dealt with Azra concerning using points about to be lost. What a magic person she was with her assistance in sorting a restrictive booking. Another reason why we prefer face to face dialogue rather than online. A very heartfelt thank you, Azra.

Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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Reservation change.

published

I needed to cancel a booking within a month prior to the stay because of a medical condition. I spoke with Azra Gataric who guided me professionally and supportively through the process discussing options for cancelling. The final outcome exceeded my expectation and confirmed the advantage of being in the Accor club. Azra's manner put me at ease and her follow up was exactly as she had promised.
Sincere thanks!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
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Azra: customer perfection

published

I contacted member services for assistance with a possible booking. Azra took my call and proceeded to attend to all of my inquiries with grace and patience. She is a definite asset to the Accor team.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers

Thank you Azra for your excellent service

published

Due to emergency situation of the bush fire in the south coast, I have to cancel my booking for Bowral. I called AVC and talked to Azra and she was extremely helpful and agreed to cancel my booking and email me the details and therefore saved me a lot of time waiting on the phone.

Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation

Great Helpful Service

published

Azra was very patient and helpful in talking me through options and making bookings for me.
While i have been a member for some years the different booking options and time frames coupled with a busy schedule means i do not use the service as regularly as i should

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
Assoud

AssoudSydney, NSW

Thank you Azra

published

Azra was very helpful and followed up as promised despite me contacting the centre very late and almost lost my annual points and she went out of her way to find me properties to use my expiring points

Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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Thanks for excellent service

published

Azra listened closely to my need to alter existing bookings, and immediately understood the matter. She offered to continue with the requested modification by contacting the resort directly, and to let me know the result by email. Within a few hours she sent me a positive response to my request. She was super- efficient and made the process very easy for me. Many Thanks

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
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Questions & Answers

Denise M.

Denise M.asked

What happens if I don’t pay my membership fees? Do I get a refund?

No answers
RON HARRIGAN

RON HARRIGANasked

How can these members get the hotel they want , we were ask to attend a sales pitch, and choose a quite week day , and Accor Vacation club changed it and we still did not get the hotel they stated

No answers

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