Accor Vacation Club

I can get accommodation cheaper on booking.com when you take into account their yearly fee and the fact you can never get accommodation when you want it or in school holidays. Not worth the initial outlay or ongoing fees. No benefit to joining at all. Show details

The club properties are fantastic we have stayed in a few and have loved them and even gotten our value for money. However the customer service is terrible! I was interested in upgrading from a silver membership and spoke to someone initially a [Name Removed] who offered a platinum membership upgrade for $12G. Very happy with that deal so I… Read more

accepted. I paid $500 deposit then they were meant to take two more instalments of $500 for the deposit but never did. All year I continually had to chase this up and chase this up. I could never get onto the original sales consultant and it seemed to get passed over from one person to the next to the next. At the beginning they kept asking me to send through the same documents over and over again until I said wait a minute I have. They ended up opening up a bronze membership as well as my original silver membership. I had to chase this up again and again. Then they just open up a gold membership. At this stage I accepted it as I was done with chasing up and thought to myself 'oh well fine $500 for gold membership upgrade I'll accept'. Next they change my membership back to its original silver yet keep my $500! So back I go chasing up again and again for my $500 to be refunded. I ended up reporting them to the ACCC. Very poor customer service I don't know how they are operating, selling timeshare where they rely on member upgrades and work on commission.

Just had a five day stay at Puka Park North Island NZ. The staff were fantastic. The room was amazing, very tranquil. Will definitely stay here again. My mobility issues were no problems to the staff who were always happy to transport us to and from our room when needed. Booking was quick and easy. Show details

You need to be organised and plan well ahead – I have two membership a Platinum and Gold Membership. You are wasting your time with a Bronze membership. I’ve been to most resorts in Oz and Bali. Never have a problem booking and fully enjoy the upmarket accomodation and locations. Don’t expect ever to book anything next month. I normally book 9-12 months in advance which allows me plenty of… Read more

time to pick up a cheap airfare if I need one. I have plenty of points to book during the high season every year for 2-3 weeks. No regrets whatsoever.

I am a member of APVC -Australia-20+ years and also APVC Asia -9 years. And whilst it all started off well enough- for me to join 2 x Clubs-I was impressed-but now it is a nightmare, for several reasons- I tried to transfer my Australian membership to my daughter and there were a myriad of legal requirements to meet- to just simply transfer- it is… Read more

scary how this mob start using threatening legal language straight off the bat-it is like transferring a mortgage. So I say to anyone- Don't do it! it is a trap! Then when the Asia APVC started getting harder to redeem points at Accor properties and then I tried redeeming transferred points to Interval, that was even harder -due limited choices- I found out that Accor sold these programs to Travel and Leisure Group with now -no priority access to the massive Accor group of hotels. So Accor have ditched the program themselves and It is now a complete waste of annual fees (that keep creeping up). The whole program is now in the toilet and the only time you hear from the "customer service teams" is chasing you for fees but try and book a property to redeem your points- you can't get a response for at times -weeks. It is now close to a sham and is certainly a rip off for what you pay out and what you get.

Please don't ever buy, you have to die to leave the scheme – Bordering on a scam. There is no way out of this scheme other than your death. And even then they try and pass it on to your living relatives. Admin fees of over $1200 per year that increase by $100/year. Rooms are never available. Please please don't fall for this.

Being harrassed to attend sales pitch meetings – When you've had your accor membership for a long time.And you book 4nights away the last thing you need is to be harrassed to attend a meeting that is purely a sales pitch to spend more money. To be harrassed twice in 2hours of arriving at sebel Busselton. NOT good enough. Harassing members needs to stop. The accommodation was really nice have been there many times but to be harrassed put a sour taste in my mouth.

We have been in the club since the beginning and while expensive it gives us the flexibility to book into superb accommodation in some great locations. We have used bonus time extensively to add to our holiday experiences at a lot less than we would pay if we were not members. It means we can go on holidays without worrying about the cost. We can with the yearly fees we are coming out on top

ACCOR is a Long term scam. Buyer beware – I agree with many others that trying to book on the website is a joke, nothing available or the rules of when you can and how much you can book are frustrating and result in not being able to book, when you want to. I tried multiple times waiting till midnight and still not available. No new properties makes this worse as members are trying to book a holiday with limited options of properties. Please save your money and DONT bother with ACCOR Show details

WHY IS THIS STILL LEGAL? – We ‘bought’ into Accor many years ago during one of their high pressure, ‘take-no-prisoners’ sales sessions. We were told so many lies … which of course we only found out were lies once the ink was dried. Over the years we have been told that as we are ‘only’ bronze members, we are in a queue for the leftovers of those members higher in the… Read more

pecking order … and we really need pay more to upgrade! I hate the fact that we are chained to this. My husband is sadly resigned to quietly paying the annual fee, because the very mention of Accor tends to set me off!!. If it was up to me, I would fight to the death to get rid of this burden!!

Almost impossible to get some bookings especially lake cracken back – Can only book 12 months ahead. Getting online before midnight at about 1 second after midnight tried to book . Have done this numerous times last year and this with no success. They need more properties in this area but do not seem to have intention of fixing this property. Person from accor made the comment hundereds of people trying to book at… Read more

same time. Online at 11.58 pm . At 12am highlighted 2 bed apartment , ticked box and hit highlighted confirmed button. waited for a while about 40 seconds to have property no longer avaible as booked. 28/07/22 online 1200 to book 2 bed at lake Crackenback , ticked box , hit confirm booking . Reply coming no more avaible rooms accommodation booked. 29/07/22 12 am highlighted 2 bed room apartment lake crackenback. confirming reservation Message came back duplicate stock then came back no more rooms avaible . 30/1/22 28/07/22 online 1200 to book 1DELUX bed at lake Crackenback , ticked box , hit confirm booking . Reply coming no more avaible rooms accommodation booked. Took almost 2 minutes to get reply. Down load 53 mbs upload 19mbs sec

Copy of e mail sent to CEO

Booking 12 months ahead online at 12 again to book 6th august 2003 message came up .Note date and time as after this kept coming up took a screen shot. When checking in the morning again bookings gone. At all dates .Online and logged in at 12 . Highlighted accommodation about 1 second past midnight, ticked box and hit confirm booking time taken to do this about 5 seconds to send off booking confirmation. Takes about 60 seconds or longer to get response rooms no longer avaible. Had the same problems trying to get a booking last year. Got a call back as many members had the same problem last year. I can not try to book any earlier and getting up over a number of nights at midnight yet again this year and not being able to book this property is very frustrating. This property and area has a HUGE NEED FROM CLUB MEMBERS . Why does the club not get around to getting some other properties in the area to fill this need. As far down as jindabyne would why not being as good with location would fill this need or purchasing some of the properties on site to add to the number of places for the club to use. Accommodation is of a great standard when you can book it

Scam and ripoff – Warning don't join this club it's a complete scam and ripoff. We were told a lot of lies and misrepresentations to get us to join. Can't book anywhere we want when we want. It's a scam.

No compassion and happy to take my money! – Have been with Accor for years and was talked into their Vacation Club sales session. Paid for a discounted weekend with the family at ULTIQA Freshwater Point Resort. Last minute funeral so couldn't stay both nights said I would pay the for the weekend but was told that wasn't an option. So I was charged $150 for cancelling and then they wanted to… Read more

reschedule me!! Fine print on email said if I didn't go to the meeting I would have been charged $150/night and still got a small break away. Penalised for being upfront - if this is how I get treated and they wanted me to invest $$$ into their company

Ripped off – Paid already .membership. can’t get any bookings to the places we want ,, keep paying maintenance fees,,no considerations,, just keep getting the money .. plus we also have the Accor plus which we can’t use for dining or accommodations because most of the hotels are used for quarantining,, what a waste of money .. I told my husband not to renew… Read more

that Accor plus ,, anymore ,, we got accomodations since the pandemic paid and plus the free night gone with the wind ,never get any incentives from this company , NOT HAPPY ,, not looking after members ,,

Pushy, uncomfortable, fake – Got a discounted rate at Novotel Surfers Paradise, but had to attend Accor club seminar. Frank was over the top and just went on and on. He stated in writing he would accept a respectful “no” or “yes” at the end. When we said “no” he then called in the boss to try to persuade us to spend over $27000 a year. Felt very pressured and uncomfortable. Novotel accomodation was 2 star at best.  Show details

Worst decision ever – They just keep wanting money for a product we can’t use because of my husband’s health. The promises we were made when we joined were not delivered once they had our money. What we paid up front would have paid our accommodation costs several times over had we booked independently. Avoid this scam. Show details

disappointing – we've been with this club for almost 20 years. Can never get accomodation where we need it at the time. Its either booked out or not available in our preferred location. Total waste of money. Can't get out of it so they just keep taking our money. Biggest mistake ever! Show details

Terrible, it’s a waste of money, they never let us book anything – been with them for 11 years and we’ve been trying to leave for majority of this time but they won’t let us book they keep saying to pay more, it’s honestly a scam they just want money. My biggest mistake in life was thinking this would’ve worked. Show details

Booking a-gift accommodation, plus general advice re Accor – This telephone conversation followed an exchange of e-mails between Blair Preston and I. This is the third time I have spoken with her and, as usual, she was outstanding. She is helpful, responsive and explains things very well. Show details

Super helpful – Blair was so helpful with bookings. She knew her information and was friendly and looked up any further information for us. As my wife is in a wheelchair, she checked the accommodation to make sure we could get a ground floor room. Show details

Title - Understanding assistance! – Blair guided me with such patience through difficulties I had with finding information and poor internet service and explained finer details of my points expiring. I went on to make four seperate bookings with confidence! Show details

So much assistance! – Blair was brilliant! She helped find the right (for us) resort for my husband and I to stay in Queensland then advised on a New Zealand hotel (for an upcoming destination wedding) then arranged for our son and daughter in law and family to use our points to stay in Bali. Seriously, I couldn't have made such informed choices without her assistance. We would have lost points without her help. Show details

the ability to be flexible with bookings – Earlier I made a booking for Darling Harbour property, then later, when searching the website, stumbled upon a property in Hobart which seemed more appealing. I contacted the ACCOR VACATION CLUB reservation centre and made suitable amendments to my booking. Show details

last minute change – We had a booking for March, but noticed a Feb vacancy which we think may have been cancellation. Rang customer service and new booking was made and old one cancelled, no problem. New booking meant we would not lose points. Show details

Great Experience – My support person Azra couldn't have been more helpful. Helped me use some points that were about to expire. Polite, helpful just a great experience! Was very happy with the outcome. Show details

Excellent customer service – Accidentally booked the wrong hotel. Rang and spoke to Blair Preston in customer service, who was fantastic. She cancelled my mistake and even though online there was nothing available for the hotel I was meant to book, managed to get me room. Show details

Excellent staff of Accor Surfers Paradise – Our experience was excellent. Azra Gataric looked after us with professionalism and friendliness in booking our accommodation in Melbourne. She helped us person to person as I am not that good on websites and also hard of hearing for phone conversations. Can't speak more highly of her. Show details

Excellent service by Azra Gataric – I need additional nights for my booking that was not available in the portal. She followed through my request till it was resolved. Now I have 4 nights instead of only 2. Great service. Show details

Time-poor reservation – We dealt with Azra concerning using points about to be lost. What a magic person she was with her assistance in sorting a restrictive booking. Another reason why we prefer face to face dialogue rather than online. A very heartfelt thank you, Azra. Show details

This company is a scam filled with smoke and mirrors in an attempt to steal your money. Do not give them a cent. Show details

Expensive, don't join! – Fees expensive was super expensive to join and once you are in this club, you can't get out.