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Worst customer service anytime for anything!
Totally the worst customer service I have encountered anywhere for any service. Repeated failure to keep appointments or show up with zero phone calls to rearrange or explain why.
As a business using convenience and customer service as marketing points it completely fails.
If you value your time under no circumstances use them.
Already spent more than $4000 and took 6 months to fix problem, but problem didn't fix. Completely Rip-off . Admin staff is terrible and no customer service.
Never ever recommend to anyone.
Absolutely terrible I have spent alot of money already with them and my car still isn't fixed. They don't come back to look at the problem without a service fee. Don't go to them they will rip you off and you will be left with a car not running well. Very unimpressed to say the least.
I didn’t want even give them to 1 star, worst job ever I seen in my whole entire life
Don’t call them it’s completely wastage of money. Even they don’t have proper tools in their van. And they will convince you to take your car to their shop if you have Called the mobile mechanic or mobile auto electrician. Only thing they want is your money that’s all. Don’t waste your time and call someone professional
ACE MECHANICS send out Roy to work on my F150 1987. I have done most of the restoration but needed a hand to finish off on some electrical and mechanical issue to get this truck back on the road its been 4 years. The first time Roy came I was taken by his quiet gentle manner and work ethic always on the move never stops. I explained what I wanted done but held back on some of the information to test him on his knowledge and experience and to my surprise within a short time he identified those areas and more. By the end of the day Roy had reso...lve those issue and explain what areas needed to be attended to next. I was so thankful and grateful to have finally be able to get a Real mechanic who you can trust to do the job right this guy knows his stuff. Two weeks later I got Roy back and he continue on where he left off I was around him that's right watching and learning and everything he did solve the problems that he identified again and lay out a plan of attack. The high point of the day is when the Old 302 Windsor ROARED BACK TO LIFE for the first time in 4 years Roy did HIS checks replaced spark plugs etc turn the key a couple of times pump the accelerator and it was music to my ears. Well guess who's coming this Wednesday that's right Roy to help me set up the transmission cable shifter on the new bracket I have made get the rear wheels on and test the transmission out take it for its first drive and sort out some electrical problems CANT WAIT. THANKS ROY.
Fantastic friendly and efficient service
All fixed . Very happy with the service provided by Ali . Many Thanks . Highly recommend . Will definitely use again. Turned up on time as booked and offered followup advice . Honest , friendly and fair price .
Brazen rip-off merchants
I had Ace Mechanics check my car as it wasn't starting, and the problem turned out to be a flat battery, which was replaced. The battery itself cost $260, which seemed high. Lo and behold, I call their Dandenong office asking for a quote to have the exact same battery fitted, and the price was $80 less than what I had paid. When I called the agent up on the inconsistency, he got irate and turned it back on me, even having the temerity to call me dishonest. We ended our conversation with the agent more or less saying "tough; it is what it is".
...Having read some of the recent reviews on recent sites, it's obvious that these guys don't operate with professionalism or integrity, but instead choose to make it up as they go, skimming whatever they can from people in a rush to get their car fixed. My suggestion? Give this business a wide berth.
Never Go To This Company!!
They took two of my car's. One being a WM caprice that they completely ruined and also my cx9. I paid in total 5300 for my car's which were meant to be roadworthy, and they had them for over a week. One came back with nothing done at all and it was an insane car when I took it there , for me to get two pieces of craps back. I am not impressed and will be taking this further as my WM caprice was and is off the road, the same day it got a rwc. Absolute joke. They also stole all.mu gold coins and my Bluetooth receiver out of my car. They parked on...e on the side of the street AWAY from the workshop because I told them I wanted to pick it up. An absolute joke Poor service Rip off Rude The work they say they did they didn't do Even parked my car on the street! Stole all my change and Bluetooth receiver Unskilled mechanics
Horrific car inspection - how are they still in business??
Someone from Ace Mechanics came to inspect my car in order to provide a report following an agreed sale. After the inspection, my engine light is now on. There was no issues prior to someone coming out to inspect. My cars been recently serviced and a roadworthy was also completed giving me piece of mind. Rang to ask the guy to explain all the checks he performed on my car and he refused to run through the inspection, he wasn’t even willing to explain anything. He pretended not to know who I am and hung up the call. This clearly shows that this ...mechanic did something to my car. He has a duty of care and apparently he’s just dodgy. He was very rude and arrogant. Very unhelpful. Clearly not a professional service and they aren’t even qualified to inspect your car let alone, fix it. I will be taking this further.
First Class Service
Ali from Ace attended my home to check a non functioning rear wiper. He was on time and discovered the problem was not electrical. The wiper itself was corroded and unable to turn. He freed things up and got it working again.
The most humiliating and disgusting treatment I have ever received in my life. They took my car into their shop, promising me they could repair it and gave me a courtesy car. This courtesy car already had 250xxxkm on it and died in the middle of Port Melbourne, and I missed my MRI. Then they gave me another one, and I had it for SIX WEEKS while they did God knows what to my car. When I finally picked my car up, no one walked me through what they had done or explained anything, they just wanted the money. I also paid for a service but my headli...ght wasn't even fixed. I take my car home, and the steering wheels controls do not work, and they definitely worked before I took it here. On the phone they said they would fix it at no charge, and then when I came in they said it would be $400. I was visibly upset and the disgusting slimy little man smiled in my face and told me he didn't want to deal with my emotions. Zero customer service, zero empathy, and zero car fixing apparently goes on here. Also, not a mask in sight, or any covid safe practise. I had a great experience all up until I had to pick up the car. It is really hard as a young female to get reliable car services and these freaks took advantage of me. I paid $3k when I could have got it done somewhere else where they offer you a chair and ask you how you are when you come in rather than staring at you and stealing your money. I am sickened by this and I hope no one ever goes here. How are they still in business. Disgusting.
Dodgy as- rip off merchants.
I used the mobile mechanic service after my car broke down. The mechanic came at the specified time & diagnosed the issue with my car. He told me it would cost $900 to get a brand new part (if it was even possible to get) & then labour on top of that. But told me they could refurbish the part including labour for about $550. I agreed & paid for a tow truck. I decided to call my local Repco to see how much the part would cost & turns out they had one in stock for $276. I immediately cancelled the job and thankfully got reimbursed for the tow truck fee I paid. But it is obvious that they are rip off merchants. So grateful I trusted my gut & did further research. Would NEVER recommend them.
Service on used car
Amazing and reliable .. Ace Mechanics - called this morning and came within an hour and Mark attended my work and was able to help and ease my mind by servicing my newly purchased car and let me know was needed. Will happily be calling back to re book with Ace Mechanics for Mark to come back and complete .......highly recommend thanks guys
Worst experience I’ve ever had
Buyer beware! This mechanic performed a major service on my car and left me with a car that stalled at every single red light on the way back from the service. This was not a pre-existing problem. Their own technician said that it was probably something their mechanic did. He went away to lodge a report and I have heard nothing back since! It’s been over two weeks! No attempt to contact me and no replies to my emails. Don’t do it. These guys are a scam! Have a look at the reviews on their own website- horror stories. I can’t believe the ACCC hasn’t revoked their license yet.
First class service
Full marks from me, very grateful for the quality of service. The quick response ( arriving at my home within approx 50 minutes) is important to me. Greg is a super mechanic who supplied an efficient and professional service. If you want quality work and dependable service, Greg is the mechanic for you.
Questions & Answers
I have a 2000 magna v6 3.5l 4 speed auto the gear shift moves back and forth fine the selector on the gearbox seems to b working but it not engauging the gear what are some of the things i could look for to try to fix it?
Hi Jess, Thanks for you enquiry. It would be better to speak to get a good understanding of the context, either we call you or you call our office 1800 223 263. There are a number of things that may c...ause issues with you car's transmission. It can range from fluid levels or quality, servicing or be some form of fault with a component in the transmission or related system. You could check the transmission fluid level and viscosity as a first step.
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