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Ace Rental Cars

Ace Rental Cars

3.9 from 320 reviews

Reviews

(185)
(53)
(7)
(16)
(59)
  • Value for Money
    4.2 (117)
  • Transparency
    3.2 (38)
  • Customer Service
    4.1 (116)
  • Booking Process
    4.4 (107)
  • Vehicle Condition
    4.1 (108)
  • Received Booked Vehicle
    • Yes (65)
    • No, I received a better vehicle (27)
    • No, I received a worse vehicle (13)

Reviewer Photos & Videos

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Laura

LauraGreater Melbourne (Outer), VIC

  • 2 reviews

Not only a ‘budget’ car rental company, but lazy and horrible service too.

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle No, I received a worse vehicle
See all answers
Tijana O.

Tijana O.Perth, WA

  • 2 reviews

I’d give them zero if I could

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Haris

HarisSydney Surrounds, NSW

Rude shuttle driver

published

We booked a car for a day with these guys and the issues started right from when we tried contacting them after we landed - no one would answer the phone they provided in the booking summary. When the shuttle bus finally arrived, we got confronted by a rude, disgruntled driver for not "registering". There were no instructions in the booking about registering at the shuttle bus and it was our first time using this service so we didn't know. We walked out of the bus and told the driver to cancel our reservation to which the driver responded "you can do what you want". Appalling behavior!

We walked straight to Thrifty, was welcomed with a lovely smile and got a new clean car to use for the day!

Transparency
Customer Service
Value for Money
Booking Process
See all answers
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AWARE

AWARE

  • 2 reviews

No Redbook Inspection for Uber...Rubbish

published

This company are on the Uber Marketplace and do not supply a Redbook Inspection for the Uber drivers, they don't tell you that on their website and they don't tell you that until after you have signed with them. I spoke to Uber and they told me that it is a requirement for them to do the inspection for all drivers if they are on the Uber Marketplace.
Wasted 3 days with no pay because of this but they couldn't give a damn. It took them 8 weeks to repay me $60 for the inspection... never dealt with a company as bad as this before!!!

Getting a one star because I can't give them none.

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
See all answers
  • Verified customer

Credit card Fraud by Ace car rentals

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
See all answers
Giuseppe M

Giuseppe MSydney, NSW

  • 2 reviews
  • Verified customer

Horrible Horrible experience in Melbourne

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeCompact SUV
Received Booked Vehicle No, I received a worse vehicle
See all answers
Tweed Caz

Tweed CazNew South Wales

  • 5 reviews
  • Verified customer

Toll overcharging

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Mirage
Received Booked Vehicle No, I received a better vehicle
See all answers
Sam L

Sam L

  • 13 reviews

Best experience of renting a car so far

published

I usually go with other providers, but I gave this one a go although it doesn't have a depot at the airport. I love it! The pick up and drop off is quite efficient (they just do it on demand, so basically you don't need to worry about timing- except that you need to be there during their office hours). The car is great and the price is awesome, as a comparison, I got the same car model with another rental company for nearly 3 times the price!! I didn't get extra charges, I will definitely deal with them again next time.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Kona
Received Booked Vehicle No, I received a better vehicle
See all answers
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Eric

EricAustralia

Fraudulent toll charges

published

Rented a car from them, covered it under LinkT. After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. This is definitely a false statement, and they refused to make any refund. This is licensed robbery.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
  • Verified customer

Horrible experience! Avoid

published

We were excessively overcharged. They rejected Ins we got thru internet car company. Because we had previously pd for rental car were unable to back out. AVOID Ace in SJO CR area or you will be sorry.

Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeSUV
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Elizabeth S.
Elizabeth S.

Their vehicles have NO horsepower and Company is basicly selling Insurance.

Mohammed I.

Mohammed I.Greater Melbourne (Metropolitan), VIC

They don't care about service

published
Transparency
Customer Service
Value for Money
Booking Process
See all answers
Jezz L.

Jezz L.South East Queensland, QLD

Will never use again

published

Do not use this company
Absolutely disappointed. The car had several mechanical issues. The brakes were shattering and not working properly. I cleaned the car before returning as was dusty when got it. And now they are saying they found stuff in car and one of seat covers was broken. They have kept our deposit for no reason. When we rang to enquire why they told us they would return deposit then back flip and refuse to return deposit. They advised they took photos of alleged damage but can not provide us with these photos. Extremely disgusted with customer service and handling from start to finish. If deposit is not returned we will be going to consumer affairs and ombudsman.

Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeToyota Camry
See all answers
Nycol4

Nycol4Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Great car rentals

published

Great company, great experience. Will be sure to rent from them next time Im on holidays in Brisbane. Car was booked and paid for in advance making the pick up process nice and quick. Had no problems when returning the car making my rental hassle free. Thank you Ace

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota RAV4
Received Booked Vehicle No, I received a better vehicle
See all answers

Never again - will avoid all affiliates

published

I withheld from leaving a bad review and the situation has only worsened. I contacted Ace Rentals in June regarding their overcharge and issuing the wrong contract. Now in October, having corresponded with three different, slow or non-replying representatives who don't review the attached information I send, I've been quantitatively told to contact someone else. I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case.

I don't know the company prior to booking but it seems fraudulent and the terrible customer service only makes me more firmly believe that their actions are purposeful.

Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
See all answers
Car Hire Services

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ART

ARTGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

cheap Price, good customer service

published

I found ace with reasonable price, and good customer support. The shuttle from airport to ace office was quick and very often. The only issue, they did not provide the car that I requested. I requested a economy car such as Yaris, but they gave me a Camry :)

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
See all answers

worst car rental experience ever

published

Instructions were to call for a shuttle once landed, they never answer. Tried for over 1 hour and missed an important celebration that I was in Sydney for. In the end it took 2 hrs to get a shuttle and car. There was 2 guys on customer service doing their best but hidden costs and poor communication makes this a terrible business

Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
Sophie Reynolds

Sophie ReynoldsSouth-Eastern Region, NSW

  • 5 reviews

WHAT A SCAM AND RIP OFF THIS MOB IS

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
abdul

abdulSouth East Queensland, QLD

  • 7 reviews
  • 15 likes

Went very smooth

published

At ace car rentals the staff are friendly it was cheap to hire the car all transaction went smooth it's a $250 bond payment which they put a hold on your account so make sure the bond money is there.
There is also a shuttle bus service that pick you up from the airport and take you back.
Overall everything went smooth will definitely be hiring my next car from ace car rentals.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle Type2019 kia sportage
Received Booked Vehicle No, I received a better vehicle
See all answers
dandb clays

dandb clays

  • 3 reviews

no problems all easy

published

easy to find near city and airport , no long wait very helpful at desks and gave directions and also a few tips .about the areas you are driving into which is extremely helpful . car was fine no problems with it at all .

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Ronnie

Ronnieasked

Where do you pick the car at Perth airport

No answers
Tony Williams

Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude

Henry Braudeasked

Do they offer loyalty programs?

No answers

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