Ace Rental Cars

Ace Rental Cars

 Verified
3.7

356 reviews · Statistics

PositivevsNegative
69% · 244105 · 29%

Received Booked Vehicle
  • Yes (76)
  • No, I received a worse vehicle (21)
  • No, I received a better vehicle (30)
Value for Money
3.9 (146)
Transparency
2.6 (67)
Customer Service
3.7 (145)
Booking Process
4.1 (131)
Vehicle Condition
4.0 (130)
See the Best Direct Car Hire in 2024 as rated by Australians on ProductReview.com.au.

Reviews

356 reviews
Rhonda
RhondaWAPeel, WA3 posts
 
Customer Service
John F
John F4 posts
  Verified

Charged me illegally

They had waived a drop off fee of $50 in their office, it was then charged from my account days later. Maybe they thought I wouldn't notice.
Smart Shopper
Smart ShopperNSWSydney, NSW11 posts
 

I originally wrote a great review for them, but be warned

I wrote a review saying how happy we were with the car and service. At the time I read the reviews were people had difficulty recouping their deposits, and other charges being made. Unfortunately, the same has happened to me. Months later, I'm still trying to get my deposit back from them. They don't respond to emails or calls. This isn't an oversight when I've now contacted them on multiple occasions. It's not a great deal of money, though that's not the point. The deposit should have been returned within 7 days as promised, not me chasing it up months later with no response from the company. Show details
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Stacey
StaceyVICSouthwest, VIC
 
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
BoR
BoR
 

Warning Credit Card Fraud

Warning 3 credit card fraud charges after vehicle returned. Contacted Ace multiple times without response.38235850-2
Arpad S.
Arpad S.VICSouthwest, VIC
 

well won't do it again

Paid insurance twice Hertz would accept Ace insurance in Launceston airport. Ace booked me a Hyundai I30 was given a creepy Kia Rio winch was really useless in the mountains! Show details
Harm
Harm
 
Thomas
Thomas2 posts
  Verified
Michelle R.
Michelle R.
 
andrew g.
andrew g.
 

Don't Trust this Car Rental!

They have over charged my credit card the disregarded the deposit made after 2 years the they still trying to charge me. Show details
Vehicle Condition
Sue
Sue2 posts
 
Value for Money
Transparency
Customer Service
Frank E
Frank EQLDSouth East Queensland, QLD8 posts
 

Good value

Search for an affordable rental at last minute. Ace came up tops with grey value when compared to top end companies, did not want to go to the rent-a-d*nt tuu you pw companies as you don’t know what you’ll get with them despite the low price . Needed an 8 seater for a five day trip in NZ north island. Recommend Ace any day Show details
Transparency
Vehicle Condition
Grant Williams
Grant Williams3 posts
 

Great Deals - Better Service

Just dropped the car back. Very happy with price and service. Great car.
Thanks Johnny for a great deal. Show details
Edo W.
Edo W.WASouth West, WA2 posts
  Verified

good value for money, very limited opening hours

We rented a Toyota Camry from Ace near Brisbane airport. The opening hours are very limited. The Sydney branch closes at 1 PM on Saturday which is very uncommon for a car rental agency. Shared shuttle to airport available. Show details
Angie P.
Angie P.NSWSydney, NSW3 posts
 
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition

Questions & Answers

Ronnie
Ronnie

Where do you pick the car at Perth airport

Tony Williams
Tony Williams

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

Sheryl G D K
Sheryl G D K  

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)

Henry Braude
Henry Braude

Do they offer loyalty programs?

plop p.
plop p.  

If they offered disloyalty programs they would be swamped

See all Ace Rental Cars questions

Details

CategoryCar Rental Services and Direct Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars
Hires To International Licences, P1 Licences (Red Plates), P2 Licences (Green Plates), People aged 18 - 21 yrs and People aged 21 - 24 yrs
Locations ACT, NSW, NT, QLD, SA, TAS, VIC and WA
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Contact info for Ace Rental Cars

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