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Ace Rental Cars

Ace Rental Cars

4.0 from 311 reviews

See the Best Car Hire Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
184
4 star
53
3 star
7
2 star
16
1 star
51

Eric

EricAustralia

Fraudulent toll charges

published

Rented a car from them, covered it under LinkT. After car was returned, a charge of $38 admin fees was charged on a 70cents toll charge. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. This is definitely a false statement, and they refused to make any refund. This is licensed robbery.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

  • Verified customer

Horrible experience! Avoid

published

We were excessively overcharged. They rejected Ins we got thru internet car company. Because we had previously pd for rental car were unable to back out. AVOID Ace in SJO CR area or you will be sorry.

Value for Money
Transparency
Customer Service
Vehicle Condition
Vehicle TypeSUV
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Elizabeth S.
Elizabeth S.

Their vehicles have NO horsepower and Company is basicly selling Insurance.

Mohammed I.

Mohammed I.Greater Melbourne (Metropolitan), VIC

They don't care about service

published
Value for Money
Transparency
Customer Service
Booking Process
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Jezz L.

Jezz L.South East Queensland, QLD

Will never use again

published

Do not use this company
Absolutely disappointed. The car had several mechanical issues. The brakes were shattering and not working properly. I cleaned the car before returning as was dusty when got it. And now they are saying they found stuff in car and one of seat covers was broken. They have kept our deposit for no reason. When we rang to enquire why they told us they would return deposit then back flip and refuse to return deposit. They advised they took photos of alleged damage but can not provide us with these photos. Extremely disgusted with customer service and handling from start to finish. If deposit is not returned we will be going to consumer affairs and ombudsman.

Value for Money
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Customer Service
Vehicle Condition
Vehicle TypeToyota Camry
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Nycol4

Nycol4Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Great car rentals

published

Great company, great experience. Will be sure to rent from them next time Im on holidays in Brisbane. Car was booked and paid for in advance making the pick up process nice and quick. Had no problems when returning the car making my rental hassle free. Thank you Ace

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota RAV4
Received Booked Vehicle No, I received a better vehicle
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Never again - will avoid all affiliates

published

I withheld from leaving a bad review and the situation has only worsened. I contacted Ace Rentals in June regarding their overcharge and issuing the wrong contract. Now in October, having corresponded with three different, slow or non-replying representatives who don't review the attached information I send, I've been quantitatively told to contact someone else. I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case.

I don't know the company prior to booking but it seems fraudulent and the terrible customer service only makes me more firmly believe that their actions are purposeful.

Value for Money
Transparency
Customer Service
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a worse vehicle
See all answers

ART

ARTGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

cheap Price, good customer service

published

I found ace with reasonable price, and good customer support. The shuttle from airport to ace office was quick and very often. The only issue, they did not provide the car that I requested. I requested a economy car such as Yaris, but they gave me a Camry :)

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
See all answers

worst car rental experience ever

published

Instructions were to call for a shuttle once landed, they never answer. Tried for over 1 hour and missed an important celebration that I was in Sydney for. In the end it took 2 hrs to get a shuttle and car. There was 2 guys on customer service doing their best but hidden costs and poor communication makes this a terrible business

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
Sophie Reynolds

Sophie ReynoldsSouth-Eastern Region, NSW

  • 4 reviews

WHAT A SCAM AND RIP OFF THIS MOB IS

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
abdul

abdulSouth East Queensland, QLD

  • 7 reviews
  • 15 likes

Went very smooth

published

At ace car rentals the staff are friendly it was cheap to hire the car all transaction went smooth it's a $250 bond payment which they put a hold on your account so make sure the bond money is there.
There is also a shuttle bus service that pick you up from the airport and take you back.
Overall everything went smooth will definitely be hiring my next car from ace car rentals.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle Type2019 kia sportage
Received Booked Vehicle No, I received a better vehicle
See all answers

dandb clays

dandb clays

  • 3 reviews

no problems all easy

published

easy to find near city and airport , no long wait very helpful at desks and gave directions and also a few tips .about the areas you are driving into which is extremely helpful . car was fine no problems with it at all .

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers

The reviewer stated that an incentive was offered for this review


Traveller

TravellerSydney, NSW

  • Verified customer

Scammed in Sydney

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Excellent Value

published

We hired a car from Ace Car Rentals in Cairns. The staff there were incredibly friendly and helpful. Ours was a "mystery" car which turned out to be a late model Hyundai i30 and it was fabulous. Would definitely rent from Ace again and thanks to the staff at Cairns for their professionalism.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle No, I received a better vehicle
See all answers

Ron S

Ron SSouth East Queensland, QLD

Suited our needs perfectly

published

The vehicle was perfect for our needs, sightseeing Adelaide and the surrounding winery regions and other attractions. Great service, friendly staff and most importantly, no waiting. We would highly recommend Ace Rental Cars.

Value for Money
Transparency
Customer Service

Car hire

published

Easy to book, friendly, helpful staff very relaxed atmosphere in the office which was good as it was the first time I had collected a vehicle without my husband. Only thing I would say is the car had a stale smoking smell.

Value for Money
Transparency
Customer Service
  • Verified customer

Excellent service

published

Even though not located at the airport, the pickup service was quick and pain free, check in was also quick and friendly. Overall, good value for money.
Car was in good condition, with more extras than we were expecting.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Ian

IanPerth, WA

Good Service - Provided with an upgrade

published

They were a bit under the pump but responded politely and quickly to each customer
Payments made when booking vehicle
Vehicle was different to the one ordered - supplied an upgraded vehicle
Travel to see family. Vehicle exceeded my needs but I really liked the upgrade

Value for Money
Transparency
Customer Service
Vehicle Condition
Vehicle TypeToyota Camry
Received Booked Vehicle No, I received a better vehicle
See all answers

No problems

published

Did an online hire. Customer service was good on arrival at Dunedin airport. Directed to the hire car in carpark but would have appreciated representative to accompany me to the car as it was dark and not easy to find among many other cars.
Very satisfied with the car - altho' older model it was well maintained and it suited my needs.

Booking Process
Vehicle Condition
Received Booked Vehicle Yes

Simple Feedback.

published

I find ACE good in all respects except the ease of telephone communicating with the office upon arrival at an airport. Inevitably your Voice Mail Box is FULL and no more calls may be accepted or there is no pick up.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers

Good hire.

published

All good thanks. would use again.
Car was fine and economical.
Appreciate the insurance cover.
Cheers. Appreciate the vehcile hire and hope this is the last survey I will have to endure as im pretty sure i jave been asked to complete a few now, for Ace.

Value for Money
Transparency
Customer Service
Vehicle TypeToyota Corolla
See all answers

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Questions & Answers

Ronnie

Ronnieasked

Where do you pick the car at Perth airport

No answers

Tony Williams

Tony Williamsasked

I have a quote on one of your cars in Cairns. I noticed a credit card fee of $165 that may apply on my car pickup. My booking number is 346989067. Is that correct and or does that apply to me?
Tony Williams

1 answer
Sheryl G D K
Sheryl G D K

I'm a customer not an ACE CAR rep. You would be better asking ACE in Cairns. I hope you find your answer :-)


Henry Braude

Henry Braudeasked

Do they offer loyalty programs?

No answers

Get an answer from our members and Ace Rental Cars representatives

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