??!
1 photo
Northside Rentals

Northside Rentals

3.4 from 118 reviews · View Statistics

Reviews

Previous
Next
Renee Maddison

Renee MaddisonPerth, WA

  • 3 reviews
  • 1 like

Great price, poor service

published

Hired a 'luxury' vehicle (Infiniti Q50) car wasnt in a nice luxurious state as one would expect, must of got the bonus upgrade too - that needed air in tyres due to warning lights were on. Price wise however must admit was very fair priced. Customer service on the other hand is absolutely DISGUSTING by one staff members. Would be extremely disappointed if I were the owner / manager and they seen / heard what I did. However in saying that I did at one stage deal with [Name Removed] who was extremely helpful, polite and respectful.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeInfiniti Q50
Received Booked VehicleYes
See all answers
Kiri

KiriAlice Springs, NT

General Experience overview

published

Upon arrival we were greeted by Kendile who was absolutely top notch. Informative, helpful & very knowledgeable in her role. Kendile was efficient and actually showed compassion towards us as we had a onboard crisis on our arrival flight.

All the sign up & payment was a smooth process & as stated very efficient.
The vehicle we booked exceeded our expectations and definitely met our needs.
Well done Northside Rentals - You will be utilised again by myself, family & have even recommended your Service to Friends.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi Outlander
Received Booked VehicleYes
See all answers
Leah S.

Leah S.Kimberley, WA

  • 2 reviews

Fantastic Service

published

I’ve always gone through different car hire companies and never gone back. But Northside rentals I’ve hired from them the last 3 times and have been to both locations in Welshpool and Greenwood. Friendly staff, quick and efficient. Never had an issue with them would highly recommend to anyone

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Elantra
Received Booked VehicleYes
See all answers
Car Hire Services

Find out how Northside Rentals compares to other Car Hire Services

Know better, choose better.

Compare all
BRAY Roxanne

BRAY RoxanneSouth East Queensland, QLD

  • Verified customer

Good price - average cars

published

Customer service was good
Payment was easy
Car was a lot older and the seats are dirty, holes in floor mat.
Car didn’t run very well.
The car was used to get to the hospital to visit my terminally ill father.

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked VehicleNo, I received a worse vehicle
See all answers

The reviewer stated that an incentive was offered for this review

zi r.

zi r.Perth, WA

Bad service

published

Customer service bad. Long waiting time to be served, I had to chase them every 2 days to get my bond money back took them 3 weeks to get it and their excuse is that the bank is taking too much time when I call the bank they say the contrary. Last option i will recommend to go for car hire....

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
See all answers
Johnny

JohnnyPerth, WA

  • Verified customer

Worst Service Ever

published

To be avoided at all costs . Car in terrible condition, and I had to wait almost 3 weeks for my deposit back . I hire a lot , never from them again !!!!!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeNissan X-Trail
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

David c

David cPerth, WA

  • 2 reviews
  • Verified customer

I have a template as I am a fifo worker, it’s way cheaper to rent from them, clean, tidy car, mint and not damaged

published

Great value for money.
Service desk can always improve sometimes even rude assistant , like impolite and think they are on the street attitude like, that’s the only 1 negative Among so many positive aspects

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

The reviewer stated that an incentive was offered for this review

  • Verified customer

triton hpre

published

Service was good, vehicle was as expected clean and ready to go .
Monetary transaction was efficient and reasonably priced.
Used vehicle to transport items to a country destination on return was able to drop off on Sunday morning

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi Triton
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

  • Verified customer

Car Rental

published

Good price for car rental and nice service experience. Come to pick up the car quickly and have a careful check for the car condition, and when I returned the car, all good.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

The reviewer stated that an incentive was offered for this review

Car Hire Services

Find out how Northside Rentals compares to other Car Hire Services

Know better, choose better.

Compare all
Jonatah

JonatahPerth, WA

  • Verified customer

Car hire

published

Very good and fair prices the service is sometimes slow but great team and always try the best to serve you with a smile.car are in working order and clean...

Value for Money
Transparency
Vehicle Condition
Received Booked VehicleNo, I received a better vehicle
See all answers

Review collected in partnership with Northside Rentals

The reviewer stated that an incentive was offered for this review

The worst rental place in the Perth !!!

published

My husband was the customer for over two years until recently he went into the accident ,they were terrible to him it's so desrepecful and rude so unprofessional awful customer skills

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeNissan X-Trail
Received Booked VehicleNo, I received a worse vehicle
See all answers
Dave P.

Dave P.Perth, WA

  • Verified customer

Long term regular customer review

published

I hire a Northside rentals vehicle twice per month and have found their after hours collection and drop off process simple and fast. The rates and insurance excess are economical.

Business hours collections at Welshpool can take longer than expected as there appears to be a few new staff in the office and they are always busy so best to book after-hours collections when you can.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

The reviewer stated that an incentive was offered for this review

Roman

RomanPerth, WA

  • 2 reviews
  • Verified customer

The Perfect Hire

published

Northside Rentals is the only place for me when it comes to hire a rental vehicle. They provide for the best value and excellent customer service that I have found and experienced

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Accent
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

  • Verified customer

Great company, very easy!

published

Was a very simple process, good customer service and a great vehicle that made the whole moving experience super easy! Thank you for your help and assistance North Side Rentals!

Value for Money
Transparency
Customer Service
Booking Process
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

The reviewer stated that an incentive was offered for this review

  • Verified customer

Fantastic Staff &great Trucks

published

Very happy the truck did exactly what we wanted & the staff were amazing they sorted out our problems when we hired a truck & did not use it they gave us a credit which was great

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle Typetruck
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

Car Hire Services

Find out how Northside Rentals compares to other Car Hire Services

Know better, choose better.

Compare all
  • Verified customer

Always great rate

published

Northside rentals has been always my favourite car rental place. Their office in welshpool staff are very helpful and friendly. Some times the paperwork might take few mins but otherwise excellent.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Accent
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

Alison T.

Alison T.Perth, WA

Expensive & Annoying

published

Website says From $20 a day to get you in but they didn’t have any in stock. Even at $25 a day I somehow ended up paying $250 for a week plus petrol.. I said when I picked up that car I’d need it for a week and a half and I was told that they’d book out the 7 days and I could always extend the time. On the 6th day they called and I requested to keep the car for the additional 3 days as previously stated but the car already had another booking. Now I have no car. Thanks guys for your awful customer service.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Accent
Received Booked VehicleNo, I received a worse vehicle
See all answers
2 comments
Northside Rentals
Ahmed N.Northside Rentals
Alison T.
Alison T.
April P.

April P.Perth, WA

  • Verified customer

Car wrenched of cigarette smoke

published

The car I hired had a very strong cigarette smoke. It wasn’t noticeable at first as the windows were down when we did the handover. The smoke smell was so bad I couldn’t drive with the windows up the entire time, luckily it wasn’t too cold that week. When I mentioned it on my return (to make sure they didn’t charge me for causing it) they said they knew about it.

I hire vehicles frequently with thrifty who are absolutely fantastic. I will certainly not hire from this company again. They didn’t give a care at all or offer any kind of reimbursement or future discount to remedy the bad experience.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
1 comment
Northside Rentals
Ahmed N.Northside Rentals

Review collected in partnership with Northside Rentals

Salar

SalarPerth, WA

  • Verified customer

Cars are great and good customer service

published

I have been driving Northside cars for 1/2 year never have any issues with the cars or staff at Northside
As well during COVID-19 we only payed 1/2 price for rental
Who did keep the vehicle
I support Northside rental.
Thanks again.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked VehicleYes
See all answers

Review collected in partnership with Northside Rentals

The reviewer stated that an incentive was offered for this review

So easy and amazing car!

published

The car was as new, really good price and super easy hire process. The ladies at the desk were great and happy to answer all of my questions! Highly recommend!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Accent
Received Booked VehicleYes
See all answers
Page 1 of 6

Questions & Answers

さん ぱ.

さん ぱ.asked

How much it would cost to cancell a booking 28 days before the booking.

No answers

Get an answer from our members and Northside Rentals representatives

Other Car Hire Services


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.