Hired a 'luxury' vehicle (Infiniti Q50) car wasnt in a nice luxurious state as one would expect, must of got the bonus upgrade too - that needed air in tyres due to warning lights were on. Price wise however must admit was very fair priced. Customer service on the other hand is absolutely DISGUSTING by one staff members. Would be extremely disappointed if I were the owner / manager and they seen / heard what I did. However in saying that I did at one stage deal with [Name Removed] who was extremely helpful, polite and respectful.

Upon arrival we were greeted by Kendile who was absolutely top notch. Informative, helpful & very knowledgeable in her role. Kendile was efficient and actually showed compassion towards us as we had a onboard crisis on our arrival flight.

All the sign up & payment was a smooth process & as stated very efficient.
The vehicle we booked exceeded our expectations and definitely met our needs.
Well done Northside Rentals - You will be utilised again by myself, family & have even recommended your Service to Friends.

I’ve always gone through different car hire companies and never gone back. But Northside rentals I’ve hired from them the last 3 times and have been to both locations in Welshpool and Greenwood. Friendly staff, quick and efficient. Never had an issue with them would highly recommend to anyone

Customer service was good
Payment was easy
Car was a lot older and the seats are dirty, holes in floor mat.
Car didn’t run very well.
The car was used to get to the hospital to visit my terminally ill father.

Customer service bad. Long waiting time to be served, I had to chase them every 2 days to get my bond money back took them 3 weeks to get it and their excuse is that the bank is taking too much time when I call the bank they say the contrary. Last option i will recommend to go for car hire....

To be avoided at all costs . Car in terrible condition, and I had to wait almost 3 weeks for my deposit back . I hire a lot , never from them again !!!!!!

Great value for money.
Service desk can always improve sometimes even rude assistant , like impolite and think they are on the street attitude like, that’s the only 1 negative Among so many positive aspects

Service was good, vehicle was as expected clean and ready to go .
Monetary transaction was efficient and reasonably priced.
Used vehicle to transport items to a country destination on return was able to drop off on Sunday morning

Good price for car rental and nice service experience. Come to pick up the car quickly and have a careful check for the car condition, and when I returned the car, all good.

Very good and fair prices the service is sometimes slow but great team and always try the best to serve you with a smile.car are in working order and clean...

My husband was the customer for over two years until recently he went into the accident ,they were terrible to him it's so desrepecful and rude so unprofessional awful customer skills

I hire a Northside rentals vehicle twice per month and have found their after hours collection and drop off process simple and fast. The rates and insurance excess are economical.

Business hours collections at Welshpool can take longer than expected as there appears to be a few new staff in the office and they are always busy so best to book after-hours collections when you can.

Northside Rentals is the only place for me when it comes to hire a rental vehicle. They provide for the best value and excellent customer service that I have found and experienced

Was a very simple process, good customer service and a great vehicle that made the whole moving experience super easy! Thank you for your help and assistance North Side Rentals!

Very happy the truck did exactly what we wanted & the staff were amazing they sorted out our problems when we hired a truck & did not use it they gave us a credit which was great

Northside rentals has been always my favourite car rental place. Their office in welshpool staff are very helpful and friendly. Some times the paperwork might take few mins but otherwise excellent.

Website says From $20 a day to get you in but they didn’t have any in stock. Even at $25 a day I somehow ended up paying $250 for a week plus petrol.. I said when I picked up that car I’d need it for a week and a half and I was told that they’d book out the 7 days and I could always extend the time. On the 6th day they called and I requested to keep the car for the additional 3 days as previously stated but the car already had another booking. Now I have no car. Thanks guys for your awful customer service.

The car I hired had a very strong cigarette smoke. It wasn’t noticeable at first as the windows were down when we did the handover. The smoke smell was so bad I couldn’t drive with the windows up the entire time, luckily it wasn’t too cold that week. When I mentioned it on my return (to make sure they didn’t charge me for causing it) they said they knew about it.

I hire vehicles frequently with thrifty who are absolutely fantastic. I will certainly not hire from this company again. They didn’t give a care at all or offer any kind of reimbursement or future discount to remedy the bad experience.

I have been driving Northside cars for 1/2 year never have any issues with the cars or staff at Northside
As well during COVID-19 we only payed 1/2 price for rental
Who did keep the vehicle
I support Northside rental.
Thanks again.

The car was as new, really good price and super easy hire process. The ladies at the desk were great and happy to answer all of my questions! Highly recommend!!