Excellent customer service experience!
Thank you so so much Aimee for your excellent happy and friendly customer service. We had some great laughs that day! You are awesome and u made my day!
Great price, poor service
Hired a 'luxury' vehicle (Infiniti Q50) car wasnt in a nice luxurious state as one would expect, must of got the bonus upgrade too - that needed air in tyres due to warning lights were on. Price wise however must admit was very fair priced. Customer service on the other hand is absolutely DISGUSTING by one staff members. Would be extremely disappointed if I were the owner / manager and they seen / heard what I did. However in saying that I did at one stage deal with [Name Removed] who was extremely helpful, polite and respectful.
General Experience overview
Upon arrival we were greeted by Kendile who was absolutely top notch. Informative, helpful & very knowledgeable in her role. Kendile was efficient and actually showed compassion towards us as we had a onboard crisis on our arrival flight.
All the sign up & payment was a smooth process & as stated very efficient.
The vehicle we booked exceeded our expectations and definitely met our needs.
Well done Northside Rentals - You will be utilised again by myself, family & have even recommended your Service to Friends.
I’ve always gone through different car hire companies and never gone back. But Northside rentals I’ve hired from them the last 3 times and have been to both locations in Welshpool and Greenwood. Friendly staff, quick and efficient. Never had an issue with them would highly recommend to anyone
Good price - average cars
Customer service was good
Payment was easy
Car was a lot older and the seats are dirty, holes in floor mat.
Car didn’t run very well.
The car was used to get to the hospital to visit my terminally ill father.
The reviewer stated that an incentive was offered for this review
Customer service bad. Long waiting time to be served, I had to chase them every 2 days to get my bond money back took them 3 weeks to get it and their excuse is that the bank is taking too much time when I call the bank they say the contrary. Last option i will recommend to go for car hire....
Worst Service Ever
To be avoided at all costs . Car in terrible condition, and I had to wait almost 3 weeks for my deposit back . I hire a lot , never from them again !!!!!!
I have a template as I am a fifo worker, it’s way cheaper to rent from them, clean, tidy car, mint and not damaged
Great value for money.
Service desk can always improve sometimes even rude assistant , like impolite and think they are on the street attitude like, that’s the only 1 negative Among so many positive aspects
Service was good, vehicle was as expected clean and ready to go .
Monetary transaction was efficient and reasonably priced.
Used vehicle to transport items to a country destination on return was able to drop off on Sunday morning
Good price for car rental and nice service experience. Come to pick up the car quickly and have a careful check for the car condition, and when I returned the car, all good.
Very good and fair prices the service is sometimes slow but great team and always try the best to serve you with a smile.car are in working order and clean...
The worst rental place in the Perth !!!
My husband was the customer for over two years until recently he went into the accident ,they were terrible to him it's so desrepecful and rude so unprofessional awful customer skills
Long term regular customer review
I hire a Northside rentals vehicle twice per month and have found their after hours collection and drop off process simple and fast. The rates and insurance excess are economical.
Business hours collections at Welshpool can take longer than expected as there appears to be a few new staff in the office and they are always busy so best to book after-hours collections when you can.
The Perfect Hire
Northside Rentals is the only place for me when it comes to hire a rental vehicle. They provide for the best value and excellent customer service that I have found and experienced
Great company, very easy!
Was a very simple process, good customer service and a great vehicle that made the whole moving experience super easy! Thank you for your help and assistance North Side Rentals!
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