I purchased three ACER monitors ACER XZ322QU V3 that had AMD free sync. Even though this has AMD free sync it should work with NVIDIA. However the monitors didn't work with NVIDIA surround. I contacted ACER and told them the issue and support went through the usual script of troubleshooting but i still couldn't fix it. And they claimed it should… Read more
work with NVIDIA. I then asked for a refund which was denied.
I then purchased three AOC monitors which had the same issue. But unlike ACER support AOC support was fantastic. They said it would need to have the Firmware updated and the monitors would need to be return to the service center in NSW. They arranged a courier to pick up the monitors with no charges to me.
ACER support is useless and i will never buy another ACER product again. Stay away from ACER.
if your laptop breaks under warranty which happned to me the motherboard had broke. Do NOT expect to get a new one or anything nice from them they will give you two options A you get store credit or B wait more than five weeks for a piece to… Read more
"Arrive" what shipping are you using? because it isnt postman pat. but other than that the laptops are good ig
Follow-up · The store credit options was just for Harvey Norman. The repair process was replacing the motherboard The "repair" lasted for 3 months
Laptop was working fine, within 2 months of purchase the screen whilst typing on the laptop, became a pixelated mess over a black background (unusable). Laptop no longer works, major failure. Contacted Acer and they are telling me I will have to pay for the repair. Laptop has not been dropped nor had liquid spilt on it. Product didn't even last 2 months and they are trying to get out of their warrantee responsibilities.
Reviews with attachments
Acer Predator X34 Monitor Repair Journey – My Acer Predator X34 went black and failed to turn on, not good. I thought crap this monitor set me back well over $1300 and had just turned 5 years old. By way of back ground most monitors will generally last 5 to 15 years + without issues. On checking the Acer warranty it started 4 years, so I thought well lets see if I can get the monitor… Read more
fixed, as it being a costly piece of hardware it might be cheaper than buying a replacement. Pricing even at March 2023 has it listed at over $1000!
So I called Acer and was put through to someone in the Philippines, they said lodge a claim and provide proof of purchase which I did. The claim came back rejected as being out of warranty, so I asked about getting it fixed by them, where I was told no parts available so see ya.
Now this is where I'd suggest people look up their Australian Consumer rights. Under the ACCC your consumer rights trump their warranty period. Any product purchased carries an expectation that it should last a minimum time period based on the "average" life span of the product in conjunction with the purchase price. This means had I simply bought a $100 monitor and it died after 5 years it would have had a good run for the price and fair enough I'd have simply bought a new one.
So back to Acer, I called them and mentioned my consumer rights, so they first off said no out of warranty, so I asked for an escalation within Acer and to speak with the persons manager. I was then told they would look at it and sent a return paid postage voucher. A couple of days later they cancelled the return voucher and said no its out of warranty no parts available!
So I wrote back quoting the ACCC and my consumer rights together with reviews of how long monitors should last. I was then told no out of warranty again I was on my own. To which I replied I want the name of someone in Australia where I can commence proceedings with NSW Fair Trading and where should I be sending the claim!
Next email I receive is they agreed to look at the monitor however they expect me to pay for parts, remember at the start no parts available! So I ask am I also going to be charged for freight and labor?
My response was a cryptic phone call telling me they were bending over backwards for me with an item that is out of warranty - yeah again, I obviously didn't hear that the first 100 times. I again raise the ACCC laws and the cost of the monitor together with consumer expectations and again ask for the name of a senior manager to haul into the NSW Fair Trading Tribunal.
Now I start to get some traction, the next email I receive is an offer of a refurbished 34 inch monitor, and am I willing to accept this, subject to returning my monitor back to Acer, well being as their no parts available I think this is better than where I am now, so I checked the cost and specs of the refurbished monitor on offer, the value is $300. Specs well below what I currently have, so side by side I'm replacing a $1300+ monitor with a $300 (refurbished) monitor. So I wrote back a thank you email highlighting the different specs and costs i.e. this is not a like for like replacement. Do you have a similar spec refurbished monitor available. Answer no that is the only 34" available, so I agreed and send back my monitor to Acer in its original box which I had kept, when I said that it was being shipped in the original box they flipped out!
The next email I receive is that they had looked at my monitor and can fix it parts available!!!!! Nvidia Gync module had failed and would I like it fixed and returned? So I respond yes I would so over 2.5 months later I get get my monitor fixed by Acer and returned to me.
Apart from a great read on product reviews, please remember everyone persistence can pay off, by simply stating you are aware of your rights and their obligations and sticking to your guns you may well succeed. I've given them 3 stars as I got my monitor fixed so the service was ok, after I broke through the "out of warranty" speech, it shouldn't however have taken so long to get that point.
June 2023 - Follow up, the Monitor was returned and worked for approx 4 -6 weeks then failed again!!! This time Acer refunded me the full $1300 purchase price.
NEVER BUY AN ACER - inferior quality and they know it! – Bought the All in One Desktop C27-962 $1800 in Sept 2020. In Jan 2021 it was returned to ACER after many phone calls with a technician as the srceen displayed abnormal background colour (mint green). They 'REPLACED' the LCD screen with a new one. I got it back 2 MONTHS LATER. Fast forward to May 2022, far worse problem appeared. This time had… Read more
a multi coloured screen display and unable to log on at all. At this time it was now out of warranty by 4 months they wanted nothing to do with it. A supposedly NEW replacement LCD module and it lasted yet again, just 4 months. All up if you crunch the numbers I had just 5 months service out of it. How pathetic!!!! I know the warranty had now just ran out, but hey, my previous Aldi All in One with the same LED and drive size etc was only $500 and it lasted an amazing 5 years. I would have bought Aldi again but they have no Medion brand available in our country. So cranky my hard earned dollars went to this company. Couldn't even back up the drive, so everything was not recoverable. Luckily my photos are stored on a removable drive as well! If I take this drive and put it into a new tower, then I void the warranty on that product. Thanks for nothing ACER! Whatever you do, take heed of my/these reviews. I took the chance and paid the price. I will never buy ACER again and DO NOT RECOMMEND anyone buy one. I kept my cool and told them my feedback about their product and they weren't even concerned. As far as I am concerned they're just making a fast buck, literally at our expense. So, BUYER BEWARE !!!
Impossible to deal with if something goes wrong – Let me start out by saying I have always bought high end Acer Predator monitors, and they tend to be excellent. My most recent purchase, an Acer Predator X34 GS arrived with 4x bright green dead pixels. As per Acers own Policy if you notice any within the first 2 weeks you are entitled to a return or refund. Dealing with Acers RMA / quality /… Read more
customer service team has been nothing short of a nightmare. They simply do not communicate. Finally after chasing them up for 4 weeks I get told "there is nothing wrong with your unit, we are returning it to you" Which is completely unacceptable. When I ask for a refund instead they keep putting me off to an 'escalation team' which I'm convinced now does not exist - as I have been promised many calls from them and still nothing.
Sadly its gone so far as to NSW Fair Trading.
It seems Acer are entirely happy to take your money, and for most products that never have an issue you will be fine, but if you are one of the unlucky few that has an issue that you need resolved.... prepare for pain.
The whole interacting has left me extremely dissatisfied with Acer, I will never touch anything by their brand again.
Deliberately Avoid to solve Acer's Malware problem – I bought an Acer Nitro 5 Ryzen 5600H RTX3060 from Center Com in May. Kaspersky warns about malwares and blocks ACER User Experience and Acer Nitro Sense uninstallation; even after I did factory-reset many times. I sent photos and asking for help through Acer Australia's website. Acer tried to avoid to answer the Malwares and asking to go to… Read more
retailer (Center Com). Center Com has inspected twice and rejecting to refund. Contact Acer through email again. Acer again avoided to mention the Malware problem. Acer's email said "sorry for the beeping sound" which I have never mentioned. Then, I called Acer support number, support technician told me the email address that responded to me is from Sale department and he have never had any record about my complaint. Then, transferred me to customer support. The customer support has claimed that no record and software is not under warranty (I do not want Acer Malwares or Acer User Experience software); and deliberately disconnected the phone many times. I called Acer Customer support again 2 day later and Acer customer support used the same practices and hang up. I called back straight again. Another customer support claimed no record and refused to issue RMA number or allowing to be escalated to supervisors.
Positive reviews
Immediate acceptance of warranty claim and quick repair – After reading reviews here, I almost didn't bother putting in a warranty claim for my 8 month old Acer Aspire laptop. I had already purchased a replacement and was thinking of stripping the dead laptop for useable parts (motherboard was definitely dead). After backing up the hard drive, I decided to try getting it repaired anyway, and was very… Read more
surprised to get an immediate response accepting my warranty claim. I was emailed packing instructions, a postage paid return label and advised that it should be returned within 7-14 business days. I received email updates when they received the computer back, and to advise were awaiting the replacement motherboard, with the ETA for it. It was then shipped back within the 14 business day turnaround promised. Acer service/communication couldn't be faulted. I have had a number of Acer computers over the last 20 years for work and personal use. This is the only one that I've had to make a warranty claim for, and I've been pleasantly surprised with the ease and speed with how it was handled.
Very satisfied – I like Acer. I owed one before. Low price but runs much faster than the Lenovo which I bought a few months ago and threw into a recycling bin. Wasted money and time. Fortunately I found this Acer on clearance sale Show details
Very Happy with my Helios 300 – Very happy on all accounts. Quality and Tech specs match what I was looking for and delivery was quick and timely. Most people who write reviews are dissatisfied while those that are happy with ACER are too busy working. Show details
Negative reviews
I have been buying ACER laptops for years. I barely get 2 years out of them, but the last 2 I bought from Harvey Norman, died in less than 2 years. The most recent, in December, 2024 actually caught fire. HN sent it back to Acer as a warranty claim, but they said liquid had been spilt on it so not covered. I do not recall spilling anything on it,… Read more
and if I did, it would have been a long time earlier. So I now have another brand and will see how it goes. I will never buy an Acer again.
Hugely disappointing experience with Acer. Purchased an acer laptop in July 24. Had a screen fault within three months which made the laptop effectively unusable. They did not honour the warranty and forced me to pay for a repair. They have subsequently lost the laptop and now are failing to provide a refund, putting the responsibility on the… Read more
retailer I bought it from who had no part in losing the laptop. The whole failed process has taken them four months to reach this point. Do not recommend anyone buy acer products.
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My worst laptop experience ever. Customer service was irrelevant and terrible. I bought an Acer laptop from The Good Guys and encountered a battery problem within the warranty period. I sent it back to the Acer service center in Sydney and received it back without any information about what they had fixed. After a while, the same problem… Read more
reappeared, but by that time, the warranty had expired. The Good Guys stored my laptop for about a month, claiming that the warranty could still be claimed. After a month, they informed me that the Sydney Acer service center wanted to charge for the repair and admitted that they had done nothing during the first repair—just a simple restart.
Recent reviews
Poor product quality and horrible warranty support – Horribol! adapter not working within 6 months. asked for warranty replacement, asked a lot of docs, they were going to ship a replacement. But stopped since the invoice was under my wife's name and i phoned them for warrenty. I told them the address is same, or just ship it to her and the same address as mentioned in the invoice. But they not agreed. very poor support. Show details
horrible..a nightmare, never doing this again – sent my Acer VG270 M3 for repairs, had ghosting issues, sent 4 times and still the same...bought from Harvey Norman, asked for them to send it, they did...came back as "no issues" so I sent it..comes back as "no issues" like seriously..never buying or asking for support from Acer ever again.. Show details
Crapy product poor customer service – Just purchased an Acer nitro v16 had it for 3 weeks and got black screen issues, tried trouble shooting it with Acer tech support, they couldn’t provide any additional information that was already on you tube. Funny that there appears an inherent problem with Acer and black screen issues on multiple models in there range. The tech support… Read more
consultant they would need to send it away for repair? In my line of business a three week old computer would be dreamed a (D.O.A) Dead on arrival, and a new computer should be replaced, given the fact this is an inherent issue with this brand, but no she advised I should take it back to were it was purchased and sent away for repair? Obviously she doesn’t understand the Australian consumer laws around statuary warranty and the impacts it has when not adhered to watch this space
Chinese walls. Just be patient and persistent – I ordered and paid for a computer from this company. They sent a confirmatory email saying they would provide shipping details. Nothing for days so I rang the only number they provide. It happens to be their customer service facility in the Philippines. The person I spoke to had an accent I could not crack so I demanded to speak to his boss. After… Read more
a long wait the man I spoke to understood and sympathised. Could not give a Sydney number but offered to follow up. After many emails and calls over about a week he gave me the tracking number . I tracked and over many days it was shown as being scanned but that was all so I phoned the transport company and the girls said she would mark it “must ride”status.it arrived two days later. I wrote to the CEO and was eventually phoned by a minion who apologised. They are an office on Strathfield but no local contact number and their systems are opaque and inefficient. I would not deal with them again and would advise caution if you need to.
Acer laptop – Has stopped working 3 times. This time they accuse myself of doing it so won't cover it under manufacturing warranty that I paid for...then want the cash up front 2 days before Xmas...instead of when I receive the product back what the hell. Worst customer service Show details
The entire computer industry is rotten to the core – After months of searching for a new laptop and reading literally hundreds of pages of consumer reviews on Product Review, I have not found a single computer company with even remotely acceptable credentials. The so-called expert reviews in dedicated computer magazines rarely inspired as their reports are in sharp contrast to what consumers are… Read more
experiencing, and saying. I can only speculate in that they dare not mention anything adverse for fear of losing advertising revenue. Notwithstanding that I have gone from dealer to dealer as in Harvey Norman, JB hi fi, Retravision, Good Guys, etc, without success. And then there were the specialist IT shops that were ridiculously overpriced albeit they were basically offering the same junk.
The big players in the computer industry are having a field day, fobbing off poor quality software and products while providing no recourse avenues. Service is gobsmacking atrocious, treating consumers with outright contempt while they continue to trade with impunity. Lethargy is rampant. Albeit thousands of product and service complaints, this has had zero positive impact. Their marketing and sales modus operandi amounts to nothing less than bullying tactics extending to coercion. Consumers are just not getting the service they paid for. When engaging with sales and service departments, constructive feedback is ignored, and ghosting or stonewalling rampant - they stop responding to emails and calls.
Try escalating your complaints and you won’t get past first base. At best, they will fob you off to an assistant posing as a specialist manager, floor manager or colleague who’s trained to articulately fob you off. Their CEO’s, Directors and Senior Managers are the untouchables - never seen, never heard of. Contact accessibility via phone or email is at bare minimum or nonexistent. Stupid Bots waste your time, adding to your agitation and frustration before one gets to speak to a human being - if you’re lucky. If the IT departments of the big tech companies can’t program a Bot correctly, what chance do we have? It’s like a circus without a ringmaster.
Anyone in the market for a new computer reading consumer reviews for Lenovo, Microsoft, Acer, Apple, Asus, Hewlett-Packard, Dell, etc, will quickly establish that with an average of less than 1.5 stars from thousands of reviewers, it’s a hopeless scenario. Throughout the industry, it’s hit and miss at very best. Notwithstanding a premature, untimely computer failure equates to loss of critical information, inconvenience and irretrievable financial loss.
Modern computers are unreliable, overpriced and don’t last. It makes no difference as to the price, make and model one buys - the overall risks are the same. With laptops, it’s all about lighter and thinner so they overheat. Laptops can no longer be described as laptops as these horrible devices require placement on hard surfaces for air to circulate or they’ll overheat and catch fire. Critical components of previous generations are non existent - we now need to invest in docking stations, SD card readers, external storage devices and optic drives. Adding insult to injury, our desktops are cluttered and now look like a dog’s breakfast. So much for portability - it’s a joke. SD card readers should be a standard feature on all computers as we use SD cards in our dash cams, cameras, security systems, smartphones, etc. Antivirus software, Microsoft packages, etc, is another unavoidable cost. All these add-ons almost doubles the base price of most computers. When it comes to inferior products, bad service and related financial loss, the consumer is bearing the brunt of this diabolical situation. Be assured, the thousands of man-hours lost in Government departments and businesses experiencing identical issues are being passed on to the consumer. Trying to source a reliable laptop with solid support is a lost cause. The unabashed profiteering is rife - failing that, commercial theft en mass. If ever there was a desperate, need for a Royal Commission of Inquiry, this is it.
Incompetent Technical Support – Had an issue with a 4 week old Laptop with monitors not working. Acer technical support wanted me to reset the laptop which was not acceptable as the laptop had been upgraded with a Business Windows version and is part of a network. Had to have my IT company fix the issue and Acer will not compensate any cost incurred. My IT company fixed the… Read more
issue quite easily so I'm not sure why Acer technical support couldn't. I would never buy or recommend buying an Acer computer again.
Poor Attitude To After Sale Service – Recently bought an Acer Aspire TC-1780 for my wife. It worked well for the first three weeks, then the cordless keyboard supplied stopped working. Rang their technical support and the person answering the phone straight away tried to palm me on to the retailer. After pressing him to act. He asked me to try some things to do to fix my problem, but… Read more
it was obvious that he did not know what to do. Then he again insisted that I go back to the retailer. I explained to him that the retailer would only return the whole PC back to Acer, and I spent more than a day uploading sensitive software on the PC which I would need to uninstall and reinstall on a new PC. I asked him to at least guide me through to uninstalling the cordless keyboard and mouse driver, which I could reinstall by plugging back the mini USB provided with the keyboard and mouse, which would reinstall the software properly. He did not want to do it, just kept telling me to go back to the retailer or contact Microsoft. This was a very disappointing experience.
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Not worth the money – I recently brought an ACER Swift 3 lap top, and to be honest it is not worth the money. The keyboard is hard to see, when play any music back, everytime you hit the space bar, the music pauses and restarts. Furthermore, when you try to register the product, it won't let you. I am looking at buying an Apple computer, superior in both performance and quality. Show details
Appalling customer service and laptop problem worse after they "fixed it" - it didn't work at all – Despite stating that they check their repairs they didn't and sent me back a laptop that was not working after they fixed the camera!! They have a framed statement on their wall in their office (in Homebush) stating "The Facts about Customer Service" and the benefits of helping people with problems but they don't abide by it. You cannot contact… Read more
anyone other than in the Philippines and they have no knowledge of our Australian Consumer Law. Do not go near them. It took 4 + weeks of constant phone calls to varying people as you never get the same person!! Stay away from ACER for you own health's sake!
Never got my PC – After 3 weeks of no communication I cancelled the order. You can not call the online store, there is no number. Emails are annonomous. The GPU was not in stock and they were happy to take the money for a PC then could not supply. Could not give a delivary dat on or provide and updates on. Avoid like the plague. Show details
Very poor quality – Prior to the expiry of its warranty the hinges failed on the $1200 laptop. The selling company UMart after three letters of request washed their hands and directed me to ACER. Waste of time as support was overseas with people who couldn't speak or understand the English language. Got ACCC involved who passed the buck and referred me to the state… Read more
version of useless support. In the end the $1200 laptop became a door stop. If you value your hard earned dosh don't buy ACER! And don't rely on the the Australian Consumer Protection to be of any help either!
No support for spare parts in Australia – I bought a Acer Swift laptop from Harvey Norman for my son's high school use. He lost charger very first week and on enquiring about new charger got referred to third party vendor for spare parts purchase. That vendor didn't have particular charger in stock and said they will get it shipped from overseas after payment confirmation and it will… Read more
take around 7-14 days to deliver. Can, you imagine Acer cant supply laptop charger locally. After 12 days I emailed vendor for delivery status enquiry and got reply back that spare part is back date order and they are expecting it in last week on April, Almost after two months. No apologies or no compensation for delay he wrote in his email that either I have to wait or I can write for refund. My point is that we only have one spare parts vendor in Australia and even he cant provide very basic thing in two months where should we go. On calling Acer no help at all, Very bad experience and no after sale support from Acer.
Never buying Acer again – bought a brand new laptop, after 4 months it broke. Sent back to Acer, was waiting 6 weeks for them to fix a problem. During the waiting time it is impossible to contact the customer service department to find out anything. No email address to contact and spending over 2 hours on hold to speak to someone. Show details
Acer aspire – I bought three Acer aspire laptops $1000 price range each and two of them have broken at the hinge. A $250 replacement part as you have to replace the complete back cover. Never again Show details
Paid for a PC, received a fan forced heater for the office – Refurbished seemed like a good idea at the time, save the planet and reduce e-waste. How wrong I was. This little beast seems to have opened a portal to hells inferno. Just before it goes into full nuclear meltdown Drogon as we have named him shuts down and refuses to reboot until the temperature drops to something approaching the surface of… Read more
Mercury. Checked the smoke alarm battery incase my little acer shouts dracarys and burns the office down before help from customer service arrives.
Does not deserve a star! DO NOT BUY FROM ACER ONLINE – Purchased a laptop from Acer online store for boxing day sales. Received a confirmation email and money immediately was taken out of my account. Later I received an email saying the laptop was out of stock. They offered a lower-spec laptop and I said no. Asked for my money back (nearly $1000) since you do not have the stock to supply this order.… Read more
Well several days later and nearly a dozen emails and phone calls and still my money has not been returned. They told me with the new year coming they said the money won't be returned until another week or more. If they could not supply this stock and still advertise they should not have taken my money and should not have sent a confirmation order. Now I am missing the end-of-year sales because this company has my money for no goods being received. I'm off to ACCC. Wish I read the ratings of the company beforehand.
Never by another ACER again !!! – Purchased a aspire c27 for home office. Saw very little use. Cost $2000 Just outside of warranty 2yrs it became unusable due to the screen becoming unreadable. Contacted support and they basically told me too bad deal with place of purchase. Contacted them again and they quoted $219 if it’s the lcd or $219 if it’s the graphics card or could be… Read more
both. So agree to go ahead with the repair but at the end of the phone call the tech says sorry I got the price wrong it will be $800 for a new screen. Oh and they are not sure if they will have the parts possibly unable to source at all as it’s discontinued. 2k dropped on a computer that saw very little use and it shuts itself in a 2yr period. What a crap product, I expected a lot more from a product that cost that much. I won’t be going near another Acer product as long as I’m on this earth.
How do they stay in Business – I purchased a laptop from them in June they took the money out of my MasterCard for the full amount then they took anther 5c out for some strange reason ??? the box did arrive in August , after i spoke to a Ben 0287623235 he will no longer talk to be .Not happy with product had lots of problems do not return emails then i went to consumer… Read more
protection i WA and they sent me one email , then when i asked for the refund i was told on three occasions the Escalations Manager sent me emails with all the reasons why i was not able to get a refund i have been talking and emailing to them since August now December so best of luck .
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Purchased from Harvey Norman Albury