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Don't purchase an Acer Computer/laptop. My Acer laptop logs off 10 times per day due to overheating.
The Acer laptop logs off 10 times per day due to overheating. The base is so very hot you cannot touch it and the laptop is 1-year-old .
Acer along with Harvey norman has dismissed my concerns, I'm am now stuck with a $2000 computer that continues to log off . DONT PURCHASE AN ACER
Very Happy with my Helios 300
Very happy on all accounts. Quality and Tech specs match what I was looking for and delivery was quick and timely. Most people who write reviews are dissatisfied while those that are happy with ACER are too busy working.
Unreliable with very poor customer service
I wanted a reliable computer as I was working from home and commencing study. I purchased a $3000 dollar PC 6 months ago and now the screen started flickering very badly that I could not read words on it. I returned it to Harvey Norman who said it looks like it is a hardware problem and it will take 3 weeks to send it to Acer who will assess it, fix it and send it back. I asked what I was supposed to do in the meantime, and was given no advice, just a salesman who shrugged his shoulders and said that people spend this kind of money on computers...and have to wait often. I asked if there was a possibility to have another computer until then, he said no and it was up to me if I wanted to buy another one while I waited. He said they the computer would be shipped to Acer on Tuesday, I received an update call today stating that the computer was still in store and they were taking photos of it and emailing with Acer, who has not yet sent an consignment note for them to ship it for repair and it will take a minimum of 3 weeks. He then gave me Acers number to contact them about the process. I never would have spent this amount of money if I knew that this was the service offered. Now I am staying at work until 9 pm every night to study, have seen my children for half an hour on each day. I'm exhausted and tired. I ordered a trampoline on line for a quarter of the price for my kids for xmas and have had amazing customer service with check up emails and advice before it being hand delivered in record time. So very disappointing.
high-spec product that doe not deliver
Acer over-promises but under-delivers. I purchased an Acer V15 Nitro Black edition for $1,999.00 2 years ago. This is a very enticing price for what appears to be very high specs: Intel i7 8700H. GTX1060 6GB graphics , 32 RAM DDR-4.
Unfortunately the laptop is poorly designed for this level of specs. CPU/GPU run at 80 degrees celsius when idle, resulting in heavy throttling and the computer running at above 100 degrees celsius within minutes of running a game. I was forced to throttle to minimum performance in order to maintain proper temp and...avoid the 100 degress shutdown. The computer is not even able to keep up with less demanding software (visual studio etc.) and performance gets degraded very quickly under stress. There's no point in advertising top spec hardware if you cannnt use it because of high temperature. Plus throttling and dealing with issues is very time consuming. This is my second Acer laptop and the last time I buy Acer. Respectively I had better experiences with companies like HP who are a bit more expensive and lower perf, but who build a product that withstands its hardware.
Soooo Disappointing !
As all have said-'Don't buy an Acer'. weak power plug, V slow speed, flimsy construction. The specs look good and the price seemed reasonable but after using it for a few months I realized I'd been had. I very much wish I'd spent $200-$300 and gone with a different brand. My Acer Aspire 3, works but barely. It performs worse than the 8 year old laptop (with inferior specs)) that it replaced. Whilst there is probably no specific grounds for a refund, It just doesn't perform as advertised.
I never wright reviews, but I had to with this product. This company deserves to go out of business and from the look of these reviews, I think they will. Soooo Disappointed of Sydney.
When I bought Acer spin 1, I thought it was a good buy. But after 5 months of normal use, the screw at the bottom, near the hinge dropped out on its own. This caused the panel to be slightly opened. Then a few weeks later, the plastic at the side and bottom cracked when I opened the screen one day. Now, I can't move the screen and I can't used it. I am writing so that consumers are aware of this problem. Apparently many had face similar problem. The plastic Acer used are fragile.
Very poor service
It's difficult to say anything positive about Acer products and servicing. My Acer Aspire laptop may have been well priced in the first instance but the cost of repairs since means I should have bought a better quality unit. Acer refused to cover repairs to the screen under warranty which they claim was caused by physical damage but was actually caused by the lid hinges being done up too tightly (They made this determination before actually seeing the unit). With the latest repair effort - the laptop was returned to me and they had not comp...leted all the required repairs - the webcam was still not working, one of the faults nominated for repair. The worst part about Acer is that you can neither speak to or email anyone in the Australian branch. I would like to speak to, or send an email to, the Repair Centre Manager (Thant S Naung) because I am particularly unhappy about this failed repair, but it is not possible. The sole point of contact is via their call centre in the Philippines. The staff there do their best, but, with issues other than routine, their hands are tied. On the Acer Service Report which accompanied the "repaired" computer, in the section entitled Engineer Comment it states " All computers are required to pass our stringent quality control and diagnosis test. Our diagnosis test has been developed to ensure that your computer is fully functional before leaving our Repair Centre". Not true. Don't say you weren't warned.
Broke within months.
Purchased 2 Acer laptops last year. The power connector is really fragile and thin and broke within months. Contacted support. They said, "Unfortunately we cannot replace damaged accessories. Consider purchasing a new adapter ..." LOL. How about next time I consider not buying worthless Acer products.
I purchased an ACER Swift in April 2020 for $1500. By July it was failing with the message “no bootable device found”. I returned it to HN and they said the hard drive was faulty and sent it to ACER. I have phoned ACER several times and no-one is able to tell me what is happening; nor do they seem to care. I phoned the techs at HN and while they are trying to resolve it for me, they rarely phone me back. I am now seeking legal advice as I am running a business and have clients waiting for appointments. Will not be buying ACER again
I bought a acer nitro 5 laptop and just before one year of use it stopped turning on. I contacted the acer support and the customer service was great but the only problem was that the repairs team was very bad. First they only use refurbished and used parts apparently to repair their faults when making the laptop which is basically me paying for their mistake. And when they scheduled a pickup they didnt even come the first time and had to wait another week. Now its been nearly 2 months of them having my laptop and they just say that it is still...awaiting parts. This is terrible and they should either just give new parts as it is their mistake or offer a refund or replacement. The laptop is also not the greatest as the build quality was very flimsy with the whole thing basically made with plastic but the cooling system and parts perform as its supposed to and is good value as long as it doesnt break down.
- Verified customer
Listen to the feedbacks and avoid this company.
I purchased a refurbished laptop and waited for a week to get delivered and turns out the laptop that they sent me wasn't even charging. So I sent it back to them and waited another week for the update of the repair. Now they told me that they can't replace the laptop as they dont have a stock of the same laptop even though I checked on their website that they are still selling it and have it in stock but on higher price now as I bought mine on special probably thats why they just want me to get the refund. Now I have to wait for my refund for 2-3 weeks. Don't buy here they will just waste your time.
Worst customer service I've ever experienced, made me cry.
Avoid at all costs. The customer service is appalling + most of their practices in terms of the repair process do not comply with consumer law (ie are illegal). It is impossible to speak to someone who actually knows what is going on and they will waste weeks and weeks of your time.
After paying half the original cost of the laptop to get it repaired and trying to get through to someone who knew what was going on so many times, after 7 weeks they finally told me they could't source the part needed (on a 2.5 year old laptop) and that they wou...ld send it back to me and refund the repair amount. It's been over three weeks and I still haven't received the refund. I ended up driving to the repair centre and picking up the laptop because I didn't even trust them to send it back to me. Needed the laptop for my job working from home and for school, so had to buy another laptop as to not jeopardise my work and grades + have been an extra $550 out of pocket for the last 10 weeks during a pandemic. Great, thanks.
Do not purchase these products!
I purchased an Acer Nitro 5 from Harvey Norman 4 months ago, there is already an issue with the device as it was not charging. I contacted Acer Customer Care as the laptop has a 1 year warranty. After several days and numerous calls they have still provided me with no documentation of where to send the laptop, each time I call they mention it will be another 24/48 hours until I receive the documentation via email. They also continue to increase the amount of days it will take to fix the device, It started at 8 business days and has now increase...d to 14. In the meantime, I am unable to work or study which has forced me to go out and purchase another laptop from a competing brand. Very disappointed and will not be buying another Acer product again.
Acer wiped my dying Grandfathers laptop memory
My father (technophobe) has been caring for my dying grandfather (RIP yesterday). I just found out that he contacted ACER customer support to assist with an issue with my Pops laptop - my father needed to print some important documents. He contacted Acer customer support, during the conversation he told the operator NOT to wipe the memory of the computer yet they did so anyway.
All of the weeks worth of time my grandfather spent tirelessly uploading family photos to the laptop so my Nan would have those memories after he passed has been waste...d and the laptop is now not working properly. Acer, I suggest that you invest some additional training and education into your support staff, particularly those who may encounter a language barrier between themselves and the customer. The staff member shouldn’t be punished for this mistake, but it really should not have occurred in the first place.
No warranty support.
Purchased a large, curved screen monitor April 2019 and it developed a green line Feb 2020. Returned via retail store under warranty. Was in perfect physical condition when left retail store. Apparently arrived with physical damage and the refused to cover it or entertain the idea that their courier might have broken it. As at May 28, Acer still refusing to cover so retailer is going to replace for me and continue the fight. Moral of the story? Don't buy Acer and photograph EVERYTHING!
Keep away from ACER.
l used Toshiba for years with very little trouble, l bought an Acer, which l was told was a good model, that was about just 1 year ago, l have taken it back 3 times to be fixed, nothing major, just things like the screen freezing up, it still isn't what l would call being happy with it, every now and then it still happens. l have to shut the lap top down and restart it again to make it work. l blame myself for not checking the reviews before buying it. Silly me.
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