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Acer Australia

Acer Australia

1.2 from 60 reviews · View Statistics

Reviews

1.2

60 reviews
  • Product Quality
    1.3 (43)
  • Return Claim MadeYes (17) · No (21)
  • Shipping
    1.3 (10)
  • Warranty Claim MadeYes (17) · No (15)
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Vickie O.

Vickie O.Hunter Region, NSW

Don't purchase an Acer Computer/laptop. My Acer laptop logs off 10 times per day due to overheating.

published

The Acer laptop logs off 10 times per day due to overheating. The base is so very hot you cannot touch it and the laptop is 1-year-old .
Acer along with Harvey norman has dismissed my concerns, I'm am now stuck with a $2000 computer that continues to log off . DONT PURCHASE AN ACER

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedharvey norman rutherford
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GEo

GEoGreater Melbourne (Inner), VIC

Terrible terrible service

published

3 weeks and still no laptop fix . Customer service is the disgusting. No return call , on hold , no management team to follow up .

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Nicholas K.

Nicholas K.Metropolitan Adelaide, SA

Very Happy with my Helios 300

published

Very happy on all accounts. Quality and Tech specs match what I was looking for and delivery was quick and timely. Most people who write reviews are dissatisfied while those that are happy with ACER are too busy working.

Product Quality
Incentivised ReviewNo
Product PurchasedAcer Predator Helios 300
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hayleywalton70

hayleywalton70Darwin, NT

Unreliable with very poor customer service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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dan

danSydney Surrounds, NSW

  • 3 reviews
  • 1 like

less than 5 months and broken

published

purchased the predator from harvey norman.
video card fan stopped working. Acer rep said their techs need computer to check card

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product Purchasedpredator
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Yann P

Yann PSydney, NSW

  • 3 reviews
  • 1 like

high-spec product that doe not deliver

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAcer Aspire Nitro V15 VN7-593G
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Soooo Disappointing !

published

As all have said-'Don't buy an Acer'. weak power plug, V slow speed, flimsy construction. The specs look good and the price seemed reasonable but after using it for a few months I realized I'd been had. I very much wish I'd spent $200-$300 and gone with a different brand. My Acer Aspire 3, works but barely. It performs worse than the 8 year old laptop (with inferior specs)) that it replaced. Whilst there is probably no specific grounds for a refund, It just doesn't perform as advertised.
I never wright reviews, but I had to with this product. This company deserves to go out of business and from the look of these reviews, I think they will. Soooo Disappointed of Sydney.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAcer Aspire 3
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Fragile material

published

When I bought Acer spin 1, I thought it was a good buy. But after 5 months of normal use, the screw at the bottom, near the hinge dropped out on its own. This caused the panel to be slightly opened. Then a few weeks later, the plastic at the side and bottom cracked when I opened the screen one day. Now, I can't move the screen and I can't used it. I am writing so that consumers are aware of this problem. Apparently many had face similar problem. The plastic Acer used are fragile.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Paul

PaulTasmania

  • 2 reviews
  • 2 likes

Very poor service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedAcer Aspire S13
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yoh123

yoh123Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 4 likes

Faulty laptop

published

Laptop was faulty, and they say it will take several weeks if not months to locate spare parts from overseas! Service is a joke. Next time I’ll spend a bit more and buy a decent brand laptop.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Josef

Josef

  • 3 reviews
  • 4 likes

Broke within months.

published

Purchased 2 Acer laptops last year. The power connector is really fragile and thin and broke within months. Contacted support. They said, "Unfortunately we cannot replace damaged accessories. Consider purchasing a new adapter ..." LOL. How about next time I consider not buying worthless Acer products.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedAcer Aspire 5
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Appalling Service

published

I purchased an ACER Swift in April 2020 for $1500. By July it was failing with the message “no bootable device found”. I returned it to HN and they said the hard drive was faulty and sent it to ACER. I have phoned ACER several times and no-one is able to tell me what is happening; nor do they seem to care. I phoned the techs at HN and while they are trying to resolve it for me, they rarely phone me back. I am now seeking legal advice as I am running a business and have clients waiting for appointments. Will not be buying ACER again

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedAcer swift
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Terrible repairs

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedAcer Nitro 5
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  • Verified customer

Listen to the feedbacks and avoid this company.

published

I purchased a refurbished laptop and waited for a week to get delivered and turns out the laptop that they sent me wasn't even charging. So I sent it back to them and waited another week for the update of the repair. Now they told me that they can't replace the laptop as they dont have a stock of the same laptop even though I checked on their website that they are still selling it and have it in stock but on higher price now as I bought mine on special probably thats why they just want me to get the refund. Now I have to wait for my refund for 2-3 weeks. Don't buy here they will just waste your time.

Product Quality
Incentivised ReviewNo
Product PurchasedAcer Spin 1

Worst customer service I've ever experienced, made me cry.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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fica

ficaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Do not purchase these products!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedAcer Nitro 5
See all answers
Nick

NickFar North Queensland, QLD

Acer wiped my dying Grandfathers laptop memory

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Tia

TiaWide Bay-Burnett, QLD

No warranty support.

published

Purchased a large, curved screen monitor April 2019 and it developed a green line Feb 2020. Returned via retail store under warranty. Was in perfect physical condition when left retail store. Apparently arrived with physical damage and the refused to cover it or entertain the idea that their courier might have broken it. As at May 28, Acer still refusing to cover so retailer is going to replace for me and continue the fight. Moral of the story? Don't buy Acer and photograph EVERYTHING!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Brian Comley

Brian ComleySouth East Queensland, QLD

Keep away from ACER.

published

l used Toshiba for years with very little trouble, l bought an Acer, which l was told was a good model, that was about just 1 year ago, l have taken it back 3 times to be fixed, nothing major, just things like the screen freezing up, it still isn't what l would call being happy with it, every now and then it still happens. l have to shut the lap top down and restart it again to make it work. l blame myself for not checking the reviews before buying it. Silly me.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Disappointed!!!

published

Bought an $800+ laptop which is only good for 2 years. Had to replace the battery within the 1st year. Then after a few months, it just died. Extremely disappointed ... Not buying an Acer again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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