- Sign in
- Write a review
Certified Tech Direct
Terrible customer service over a faulty product
I purchased a refurbished Google Pixel 2 from CTD via Kogan for $329. The phone worked for less than 6 months then suddenly for no reason bricked itself: It had 50% battery, I plugged it in to charge and came back an hour or two later, to find it completely unresponsive. I lodged a support request and CTD agreed to take the phone back for inspection.
After 3 weeks I had heard nothing back so I emailed. I had to email again 12 days later after hearing nothing.
They finally replied saying that due to small crack in the screen they could not rep...Read more
air the camera without breaking the screen, so would charge me $190 for this. Never mind that the camera wasn't broken at all! I refused to pay more than 50% of what I originally paid for the phone and asked for a store credit, a like-for-like replacement or a refund. I received no reply and had to email them AGAIN 5 days later. Their reply was that they would "escalate my complaint". I heard nothing for two more weeks, so I emailed AGAIN. I received a reply that because the device is physically damaged (minor cracks in screen) the warranty is void. So I have to either pay $190 or they will send me the phone back. How the cracks in the screen affect the internals is beyond me - that's like Ford saying "you scratched the bumper of your car, so we aren't going to fix your starter motor".Similar opinion? Write a review on ProductReview.com.au!
Peter D.Metropolitan Adelaide, SA
- Verified customer
Excellent refurbished Pixel 3 XL
After a lot of research (including reviews on Product Review), I chose Certified Tech Direct for a refurbished Google Pixel 3 XL phone.
What a great choice. The product grading was Excellent and it was exactly as described. Communication was first-class and the phone arrived quickly and was beautifully packaged. Thank you very much.
I would gladly recommend them to any one looking for a refurbished phone.
Similar opinion? Write a review on ProductReview.com.au!
yashSouthwest, VIC
excellent product
order arrived just as expected and quality and price are unbeatable 5 out of 5 ! would love to shop here in future. product description matches the actual condition and feels like new !
Similar opinion? Write a review on ProductReview.com.au!
Find out how Certified Tech Direct compares to other Online Shops
Know better, choose better.
Kelly CairesGreater Melbourne (Inner), VIC
- 2 reviews
Great product and service
I purchased a refurbished iPhone 6 which ended up being faulty, George was very helpful with the situation and happily gave us a new upgraded phone. Will definitely recommend and purchase again in the future.
Similar opinion? Write a review on ProductReview.com.au!
Dont use themSouth East Queensland, QLD
- 2 reviews
- Verified customer
Dodgy company
I bought a phone that was in "excellent condition" it clearly wasnt was in "good condition" according to their written standards.
It's been over a month since I bought a phone of this company. They sent me one that didnt match the description and their phones clearly dont go through any quality check, before they send it out. I spent more of my own money sending it back for a replacement and its been weeks and when I contact them about where my replacement when I actually get a reply; I just get the only reply I get is, " We sincerely apologi...Read more
Similar opinion? Write a review on ProductReview.com.au!
Leonie MGreater Melbourne (Metropolitan), VIC
- 2 reviews
New iPhone 8 - Great service & prices
We bought an iPhone 8, ex-demo. It was in fantastic condition, very good price and arrived the next day. I can’t fault this store for quality, value or service and will certainly be a returning customer when I update my iPad very soon
Similar opinion? Write a review on ProductReview.com.au!
Gus
- 3 reviews
No phone no resolution
Ordered phone on the 22 Feb 2020. No phone has arrived. Have emailed many times and have been offered no resolution. Aust post have advised phone never arrived to depot? Still awaiting a response and just bouncing back emails between Kogan. ridiculous.
Similar opinion? Write a review on ProductReview.com.au!
DanielQueensland
- 2 reviews
I was given a faulty phone
I was given an s9+. It was scratched around the camera lens and the speaker sounded real bad on high volume. I returned the phone and never got another one back so they gave me a refund after multiple calls and email. Very disappointed with the customers service.
Similar opinion? Write a review on ProductReview.com.au!
Very happy with my iPhone X
I bought an iPhone X from Certified Tech Direct and was very happy with the fast shipping and excellent condition of the phone. The website was very easy to navigate. I have recommended this site to my family and friends.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Certified Tech Direct compares to other Online Shops
Know better, choose better.
unhappy customer
- 7 reviews
Certified Tech Direct are a joke
Cannot contact by phone they take multiple days to respond and clearly think its funny to leave customers hanging for weeks even to look at a problem and then still they ask for more time. These are all fake reviews certified tech direct are extremely dodgy I have had multiple issues with my phone which just died for no reason sent it off for repair and took 2 weeks plus to even look at it.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
SteveSydney, NSW
- 2 reviews
Terrible experience don't buy from them
Terrible experience and service so far. Advertised a excellent condition Samsun S9.. didn't come even though they said they sent it got an email saying order cancelled. After days and days of me trying to reach someone (there's no phone number for them) they email apologising they labelled it wrong and it's an average condition phone and please direct back when delivery arrives. They said they fast posted it. It hasn't been fast posted. Nobody refunding me. Can't talk to anyone accept over email and they take days to reply. Going to fair trading
Similar opinion? Write a review on ProductReview.com.au!
nirvanaPerth, WA
i would never normally take my time to write a review but i am amazed at the service i’ve had. thank you so much
i brought a great conditioned Iphone 7+ i didn’t expect much considering the cheap price but it was amazing. shipping was fast, perfect condition better then expected i highly recommended
Similar opinion? Write a review on ProductReview.com.au!
RioSydney, NSW
Excelllent
I bought a Good Condition Iphone 7 in late 2018 from Certified Tech Direct and It was very good quality and don't regret buying from Certified tech Direct. Highly Recommend!
Similar opinion? Write a review on ProductReview.com.au!
Jason S.Sydney, NSW
- Verified customer
Stuck with a faulty phone from the beginning
I say stuck, because it is sitting in the box, faulty, waiting to go back, but no-one will reply to my messages to tell me how to return it. Turns out this company uses XSELLCO for logistics and communication etc. Despite messaging many times, I am still stuck with the phone after 2 weeks of purchase with no way of returning it. I gave at least 2 stars because the phone arrived quickly and in great cosmetic condition.
Similar opinion? Write a review on ProductReview.com.au!
PrivateMetropolitan Adelaide, SA
- Verified customer
Started well, ended poorly
I bought a Google Pixel in "excellent condition". It worked well for the first 3.5 months, before suddenly going unresponsive and not turning on. At first CTD was very prompt and helpful, however, after sending back the phone, I received an email commenting on a slight, unrelated crack on the screen. I was unable to get a response for a week, despite sending multiple emails - which were previously answered in 2 hours or less, before being informed it would not be fixed due to the crack. While this is part of the warranty I had not seen, it has ...Read more
now been another week, and still no response to any emails requesting a quote for fixing the technical issue with the phone, nor any idea as to when the phone is being returned. Given the positive reviews and good start, the sudden change to being unresponsive and the fault with the phone despite paying for one in excellent condition has been very disappointing. While the refusal to fix the phone is a frustrating, I would be more understanding of it were it not for the sudden change to extremely poor and unresponsive customer service, which shows a disappointing lack of care and respect for their customers.Similar opinion? Write a review on ProductReview.com.au!
Find out how Certified Tech Direct compares to other Online Shops
Know better, choose better.
Their customer service model seems to be "hope the customer eventually gives up on a claim."
Bought a phone, everything seemed okay. About 6 months later, stuff started going wrong. I started a repair request 2 months ago, since I was within the 6 month warranty window. I was polite, happy with the representative even though it took a week for them to get back to me. Got my phone back after shipping it off for repairs (at my own cost), had no contact for another month. When I finally got my phone back, nothing had changed - everything I had sent it off for was still there. When I, considerably less polite, emailed back about this, it t...Read more
ook about 3 weeks for them to come to the grand conclusion of "We'll give you a refund". I got this email on the 13th of August, happily confirmed it on the same day. As of today, on the 2nd of September, the refund still hasn't come through, nor has any representative emailed me back. Probably best to save your time, invest a few more dollars, and buy from a company who won't give you the work around with this. I know I regret it.1 comment
Jay D.Certified Tech Direct
Hi, We are sorry to hear that you had issues with the device you purchased from us. We back the quality of our devices with our warranty and do our best to sort out any issues as soon as we can. Can y... Read more
ou please send us an email so we can check this for you? We are here to help.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Excellent Service
I bought an original Pixel as a demo or return quality. It came in absolutely perfect condition. I couldn't see any wear on it whatsoever.
Delivery was prompt.
I am very happy.
Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Certified Tech Direct
Coral ButcherPeel, WA
- 3 reviews
Used Iphone X
This is the second phone I have purchased from CTD through eBay, the phone is better than they described, it has no face recognition, which doesn't worry me, other than that it's great.I will buy from them again, very good after-sales service
Similar opinion? Write a review on ProductReview.com.au!
Real Insurance SuckBrisbane
- 2 reviews
- 5 likes
- Verified customer
Very happy - got exactly what I wanted
Easy navigation, quick delivery, and the phone is exactly as expected. Condition of the phone was in line with their online guide. Works great and wouldn't hesitate to recommend them
Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Certified Tech Direct
- Verified customer
Above expectations
Great phone, works perfectly. As described or better condition, above expectation. Fast delivery to regional location. Always the seller that I search for when purchasing a new / refurbished device. Recommended
Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Certified Tech Direct
Questions & Answers
Bountey O.asked
How do I return the phone is not working properly. speaker ego very loud, battery get very hot after using a few minutes.
2 answers
Good luck they won’t speak to you on the phone
yeah they hve bad customer service my refurbished sony experia xz premium is now after only 2 months malfunctioning for no reason and is still doing it after a reset just dont use them again certified dick heads lol
lilyroseasked
I'm thinking of buying the iPhone 8 plus off dick smith that is from Certified Tech Direct. Should I??
1 answer
Hililyrose, These guys are extremely dogy i have had a phone i bought off them get sent back and forth multilple times with each time a new issue presenting itself speaker doesn't work phone completely die-ing, sim cards not working when they work fine in other phones ,In conclusion I should not be having all these problems with a phones that as described by their company website goes through so many checks, if you guys go through these guys you will regret it you get what you pay for and these guys use cheap broken refurbished parts and dont check them when sending to the buyer i have given them multiple chances o i don't feel bad in saying this BEWARE
Related Articles
Where to buy and how to choose a monitor and other home office needs
In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.
Wendy Z.Mar 20, 2020
Listing monitored by Certified Tech Direct representatives.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Jay D.Certified Tech Direct
Hi, We understand that you had issues with the device you received and our devices are covered by our warranty. We have to assess the fault of the device once received as we need to determine if it is... Read more
repairable or replacement needs to be provided. We do our best to process returns as soon as we can. Apologies for any inconvenience caused.