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Certified Tech Direct

Certified Tech Direct

4.9 from 1,236 reviews

Reviews

(1,173)
(31)
(5)
(4)
(23)
  • Product Quality
    4.2 (41)
  • Return Claim MadeYes (10) · No (34)
  • Shipping
    4.7 (22)
  • Warranty Claim MadeYes (7) · No (33)
Gus

Gus

  • 3 reviews

No phone no resolution

published

Ordered phone on the 22 Feb 2020. No phone has arrived. Have emailed many times and have been offered no resolution. Aust post have advised phone never arrived to depot? Still awaiting a response and just bouncing back emails between Kogan. ridiculous.

Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 9 128GB
Daniel

DanielQueensland

  • 2 reviews

I was given a faulty phone

published

I was given an s9+. It was scratched around the camera lens and the speaker sounded real bad on high volume. I returned the phone and never got another one back so they gave me a refund after multiple calls and email. Very disappointed with the customers service.

Product Quality
Product PurchasedSamsung Galaxy S9+ 64GB

Very happy with my iPhone X

published

I bought an iPhone X from Certified Tech Direct and was very happy with the fast shipping and excellent condition of the phone. The website was very easy to navigate. I have recommended this site to my family and friends.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
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Certified Tech Direct are a joke

published

Cannot contact by phone they take multiple days to respond and clearly think its funny to leave customers hanging for weeks even to look at a problem and then still they ask for more time. These are all fake reviews certified tech direct are extremely dodgy I have had multiple issues with my phone which just died for no reason sent it off for repair and took 2 weeks plus to even look at it.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony Xperia XZ Premium
See all answers
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct
Steve

SteveSydney, NSW

  • 2 reviews

Terrible experience don't buy from them

published

Terrible experience and service so far. Advertised a excellent condition Samsun S9.. didn't come even though they said they sent it got an email saying order cancelled. After days and days of me trying to reach someone (there's no phone number for them) they email apologising they labelled it wrong and it's an average condition phone and please direct back when delivery arrives. They said they fast posted it. It hasn't been fast posted. Nobody refunding me. Can't talk to anyone accept over email and they take days to reply. Going to fair trading

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9 64GB
See all answers
nirvana

nirvanaPerth, WA

i would never normally take my time to write a review but i am amazed at the service i’ve had. thank you so much

published

i brought a great conditioned Iphone 7+ i didn’t expect much considering the cheap price but it was amazing. shipping was fast, perfect condition better then expected i highly recommended

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 Plus 32GB
See all answers
Rio

RioSydney, NSW

Excelllent

published

I bought a Good Condition Iphone 7 in late 2018 from Certified Tech Direct and It was very good quality and don't regret buying from Certified tech Direct. Highly Recommend!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 32GB
See all answers
Jason S.

Jason S.Sydney, NSW

  • Verified customer

Stuck with a faulty phone from the beginning

published

I say stuck, because it is sitting in the box, faulty, waiting to go back, but no-one will reply to my messages to tell me how to return it. Turns out this company uses XSELLCO for logistics and communication etc. Despite messaging many times, I am still stuck with the phone after 2 weeks of purchase with no way of returning it. I gave at least 2 stars because the phone arrived quickly and in great cosmetic condition.

Product Quality
Private

PrivateMetropolitan Adelaide, SA

  • Verified customer

Started well, ended poorly

published
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 128GB
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Their customer service model seems to be "hope the customer eventually gives up on a claim."

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 256GB
See all answers
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct
  • Verified customer

Excellent Service

published

I bought an original Pixel as a demo or return quality. It came in absolutely perfect condition. I couldn't see any wear on it whatsoever.
Delivery was prompt.
I am very happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Certified Tech Direct

Coral Butcher

Coral ButcherPeel, WA

  • 3 reviews

Used Iphone X

published

This is the second phone I have purchased from CTD through eBay, the phone is better than they described, it has no face recognition, which doesn't worry me, other than that it's great.I will buy from them again, very good after-sales service

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
See all answers
Real Insurance Suck

Real Insurance SuckBrisbane

  • 2 reviews
  • 5 likes
  • Verified customer

Very happy - got exactly what I wanted

published

Easy navigation, quick delivery, and the phone is exactly as expected. Condition of the phone was in line with their online guide. Works great and wouldn't hesitate to recommend them

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 64GB
See all answers

Review collected in partnership with Certified Tech Direct

  • Verified customer

Above expectations

published

Great phone, works perfectly. As described or better condition, above expectation. Fast delivery to regional location. Always the seller that I search for when purchasing a new / refurbished device. Recommended

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct

  • Verified customer

Better than described

published

Simple search on ebay: good price, well described on the site, with the delivered product better than I had expected. Phone has a single mark on it yet did not have the highest rating from CTD. Really happy with it, and for an excellent price.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
See all answers

Review collected in partnership with Certified Tech Direct

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  • Verified customer

Iphone 7

published

Orsm . Its my 4th fone from these guys. Exactly as advertised. Comes like new condition. Thank you once again and i will be definitely buying from guys again in the future.

Return Claim MadeNo

Review collected in partnership with Certified Tech Direct

Richard Healy

Richard HealySouth East Queensland, QLD

  • Verified customer

Extremely efficient

published

Product came up at top of eBay search. Easy to get product details with definitions of relevant terms. Initial impressions are that product was accurately described. Overall impressed with both accuracy and timeliness.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct

Jonathan H.

Jonathan H.

  • 2 reviews
  • Verified customer

Excellent customer service

published

On time, efficient. Customer service was excellent. Ordered at about 1:30 pm Thursday and phone delivered before 11am next morning. Phone looks new. Only thing is it doesn't have a plug for the charger chord

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Review collected in partnership with Certified Tech Direct

  • Verified customer

Great phone!!

published

Great phone. Super fast delivery. Ordered the phone in the afternoon and arrived the next day. Phone was in near new condition. Works perfectly
Very easy ordering process.
Highly recommended!!

Product Quality
Shipping
Return Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct

gavin jacobs

gavin jacobsGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Fantastic service, awesome quality, very fast delivery

published

Fantastic service will definitely purchase other products when needed in the future. Delivery times were outstanding, order was delivered next day after ordering. Can’t say enough good things about it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Review collected in partnership with Certified Tech Direct

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Questions & Answers

Bountey O.

Bountey O.asked

How do I return the phone is not working properly. speaker ego very loud, battery get very hot after using a few minutes.

2 answers
Steve
Steve

Good luck they won’t speak to you on the phone

unhappy customer
unhappy customer

yeah they hve bad customer service my refurbished sony experia xz premium is now after only 2 months malfunctioning for no reason and is still doing it after a reset just dont use them again certified dick heads lol

lilyrose

lilyroseasked

I'm thinking of buying the iPhone 8 plus off dick smith that is from Certified Tech Direct. Should I??

1 answer
unhappy customer
unhappy customer

Hililyrose, These guys are extremely dogy i have had a phone i bought off them get sent back and forth multilple times with each time a new issue presenting itself speaker doesn't work phone completely die-ing, sim cards not working when they work fine in other phones ,In conclusion I should not be having all these problems with a phones that as described by their company website goes through so many checks, if you guys go through these guys you will regret it you get what you pay for and these guys use cheap broken refurbished parts and dont check them when sending to the buyer i have given them multiple chances o i don't feel bad in saying this BEWARE

Joe T.

Joe T.asked

when do you guys restock

1 answer
Fired Up
Fired Up

Restock what?

Get an answer from our members and Certified Tech Direct representatives

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