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Certified Tech Direct

Certified Tech Direct

4.9 from 1,229 reviews

Reviews

Review distribution

5 star
1,170
4 star
31
3 star
5
2 star
4
1 star
19

Jason S.

Jason S.Sydney, NSW

  • Verified customer

Stuck with a faulty phone from the beginning

published

I say stuck, because it is sitting in the box, faulty, waiting to go back, but no-one will reply to my messages to tell me how to return it. Turns out this company uses XSELLCO for logistics and communication etc. Despite messaging many times, I am still stuck with the phone after 2 weeks of purchase with no way of returning it. I gave at least 2 stars because the phone arrived quickly and in great cosmetic condition.

Product Quality

Private

PrivateMetropolitan Adelaide, SA

  • Verified customer

Started well, ended poorly

published
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 128GB

Their customer service model seems to be "hope the customer eventually gives up on a claim."

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 256GB
See all answers
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct
  • Verified customer

Excellent Service

published

I bought an original Pixel as a demo or return quality. It came in absolutely perfect condition. I couldn't see any wear on it whatsoever.
Delivery was prompt.
I am very happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Certified Tech Direct


Coral Butcher

Coral ButcherPeel, WA

  • 2 reviews
  • 3 likes

Used Iphone X

published

This is the second phone I have purchased from CTD through eBay, the phone is better than they described, it has no face recognition, which doesn't worry me, other than that it's great.I will buy from them again, very good after-sales service

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
See all answers

Real Insurance Suck

Real Insurance SuckBrisbane

  • 2 reviews
  • 5 likes
  • Verified customer

Very happy - got exactly what I wanted

published

Easy navigation, quick delivery, and the phone is exactly as expected. Condition of the phone was in line with their online guide. Works great and wouldn't hesitate to recommend them

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 64GB
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

Above expectations

published

Great phone, works perfectly. As described or better condition, above expectation. Fast delivery to regional location. Always the seller that I search for when purchasing a new / refurbished device. Recommended

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

Better than described

published

Simple search on ebay: good price, well described on the site, with the delivered product better than I had expected. Phone has a single mark on it yet did not have the highest rating from CTD. Really happy with it, and for an excellent price.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

Iphone 7

published

Orsm . Its my 4th fone from these guys. Exactly as advertised. Comes like new condition. Thank you once again and i will be definitely buying from guys again in the future.

Return Claim MadeNo

Review collected in partnership with Certified Tech Direct

Richard Healy

Richard HealySouth East Queensland, QLD

  • Verified customer

Extremely efficient

published

Product came up at top of eBay search. Easy to get product details with definitions of relevant terms. Initial impressions are that product was accurately described. Overall impressed with both accuracy and timeliness.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct


Jonathan H.

Jonathan H.

  • 2 reviews
  • Verified customer

Excellent customer service

published

On time, efficient. Customer service was excellent. Ordered at about 1:30 pm Thursday and phone delivered before 11am next morning. Phone looks new. Only thing is it doesn't have a plug for the charger chord

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

Great phone!!

published

Great phone. Super fast delivery. Ordered the phone in the afternoon and arrived the next day. Phone was in near new condition. Works perfectly
Very easy ordering process.
Highly recommended!!

Product Quality
Shipping
Return Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers

Review collected in partnership with Certified Tech Direct


gavin jacobs

gavin jacobsGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Fantastic service, awesome quality, very fast delivery

published

Fantastic service will definitely purchase other products when needed in the future. Delivery times were outstanding, order was delivered next day after ordering. Can’t say enough good things about it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers

Review collected in partnership with Certified Tech Direct


  • Verified customer

iPhone 8 review

published

I have dealt with this company before and did not hesitate purchasing again. The phone looks and works very well and it arrived in record time. I am dry happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Certified Tech Direct


Frank Mawoko

Frank MawokoPerth, WA

  • Verified customer

Great product can live with it.

published

I was very satisfied with the phone looks new it had a small scratch but otherwise all good and will not hesitate to recommend them to anyone.They were so professional from the beginning right up to the end.

Product Quality
Warranty Claim MadeNo

Review collected in partnership with Certified Tech Direct

iPhone 6s

published

Fast delivery. I paid extra for the "excellent condition" and don't regret it. The phone looks like new, not a single mark on it. Battery life 88% which is reasonable considering it is not brand new. I have the phone now for 2 months and it is working fine. Would buy of them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 64GB
See all answers

iPhone 7 Plus

published

Came in a few days. Battery health is only 88 percent. Other than that phone is great. This is my second phone. Will use them again but I’ll problem get the best condition one

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Fast delivery but phone/screen faulty

published

iPhone 8 looks new but is incredibly slow to type, unresponsive every third or fourth letter. Returning.
Poor quality charging cable and is definitely not Apple branded. No transformer either which didn't bother me, but FYI. No earphones.
The glitches on screen are something that should have been checked prior to posting to me.. not happy.

Shipping
5 comments
Certified Tech Direct
Jay D.Certified Tech Direct

Hi H C. We are sorry to hear that you are having issues with the device you purchased from us. We back the quality of our devices with our 6month warranty. Please email us at customer.support@certifiedtechdirect.com.au to resolve. We are here to help

H C.
H C.

Hi Jay, The contact details are wrong online then- I have emails being returned from customer.service@techdirect.com.au

Certified Tech Direct
Jay D.Certified Tech Direct

Hi H C, Im not sure why the last message didn't show our full email address. Im sending it again just to make sure, it's customer.support@certifiedtechdirect.com.au. We'll keep an eye on your email. Thank you


Sherry

SherryNorthern Region, NSW

What a disappointment!

published

After reading the good reviews for Certified Tech Direct I decided to purchase an iPhone 7. The delivery was quick, unfortunately mine was faulty. I returned it and had reasonable contact with customer service the 1st week but now I have sent multiple emails with no replies. They have had my phone for almost a month with no feedback. I feel like I have thrown away hundreds of dollars. Next step ACCC.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 128GB
See all answers
1 comment
Certified Tech Direct
Jay D.Certified Tech Direct

Madeleine

Madeleine

  • 2 reviews

Do not buy from certified tech direct

published

Do not buy from these people. We bought an iphone7 around 2 months ago which was faulty and I had to pay to return. In total I've sent around thirty emails firstly trying to rectify the fault and now requesting a refund. No response. Reporting to the ACCC which is more waste of my time.

Return Claim MadeYes
Warranty Claim MadeYes
5 comments
Certified Tech Direct
Jay D.Certified Tech Direct

Hi Madeleine, Can you please send us an email to customer.support@certifiedtechdirect.com and we'll assist you as soon as possible. We are here to help.

Madeleine
Madeleine

Hi jay I've sent about twenty already. Ill send another.

Certified Tech Direct
Jay D.Certified Tech Direct

Thank you Madeleine.


Page 1 of 62

Questions & Answers

Joe T.

Joe T.asked

when do you guys restock

No answers

Chris B.

Chris B.asked

Why does the phone retain the Telstra operating software and can it be removed

1 answer
Coral Butcher
Coral Butcher

mine doesn't as far as I know. you should contact Certified Tech Direct, they are very helpful


chooky

chookyasked

how long does it take for the product to arrive?

No answers

Get an answer from our members and Certified Tech Direct representatives

Details

CategoryOnline Shops and Electronics & Computing Shops

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