Had the phone for 2 weeks, had a faulty motherboard. Said they wouldn’t repair the phone because of a small crack on the back of the phone ( only an aesthetic crack, no damage from it). Went back and forth through email, couldn’t even get my name correct during correspondence. Took the phone to a proper repair shop to be told they sold me a phone with a faulty motherboard and it was beyond repairs. Terrible customer service, terrible products, horrible experience.

I returned the purchased mobile with Aust Post proof CTD received it. I’m still out of pocket approx $1000 & without a replacement mobile, despite 4 weeks of continual chasing. Shameful!

Ordered a phone. Phone came with a faulty battery AND screen. Sent it back for repairs (after a lot of to-ing and fro-ing just trying to get what I ordered fixed or replaced). Got it back after a couple of weeks. Phone returned in a WORSE condition. Have been asking for a repair report for days now to see what they actually did. Surprise surprise.... communication has stopped. Tried the old "we only do store credit" and had to give them a quick lesson on what the ACCC and Fair Trade was. Now "apparently" getting a refund "after they check it." Just a joke all round really.

I ordered a phone on the 26th of July and my credit card was charged the next day. Here we are 16 days later and I have not received the phone. They don't have a number to call, do not answer emails in a timely fashion or at all. Very disappointing.

I must say I was very surprised, as the phone I was expecting was a phone in fair condition.
When I got it, perhaps the screen has a few minor scratches that you don't see when it is on, other than that it is in great condition.
So far everything seems to be working well, I only just got it so I hope it stays working well.
But I am very pleased so far.

After a lot of research (including reviews on Product Review), I chose Certified Tech Direct for a refurbished Google Pixel 3 XL phone.
What a great choice. The product grading was Excellent and it was exactly as described. Communication was first-class and the phone arrived quickly and was beautifully packaged. Thank you very much.
I would gladly recommend them to any one looking for a refurbished phone.

order arrived just as expected and quality and price are unbeatable 5 out of 5 ! would love to shop here in future. product description matches the actual condition and feels like new !

I purchased a refurbished iPhone 6 which ended up being faulty, George was very helpful with the situation and happily gave us a new upgraded phone. Will definitely recommend and purchase again in the future.

We bought an iPhone 8, ex-demo. It was in fantastic condition, very good price and arrived the next day. I can’t fault this store for quality, value or service and will certainly be a returning customer when I update my iPad very soon

Ordered phone on the 22 Feb 2020. No phone has arrived. Have emailed many times and have been offered no resolution. Aust post have advised phone never arrived to depot? Still awaiting a response and just bouncing back emails between Kogan. ridiculous.

I was given an s9+. It was scratched around the camera lens and the speaker sounded real bad on high volume. I returned the phone and never got another one back so they gave me a refund after multiple calls and email. Very disappointed with the customers service.

I bought an iPhone X from Certified Tech Direct and was very happy with the fast shipping and excellent condition of the phone. The website was very easy to navigate. I have recommended this site to my family and friends.

Cannot contact by phone they take multiple days to respond and clearly think its funny to leave customers hanging for weeks even to look at a problem and then still they ask for more time. These are all fake reviews certified tech direct are extremely dodgy I have had multiple issues with my phone which just died for no reason sent it off for repair and took 2 weeks plus to even look at it.

Terrible experience and service so far. Advertised a excellent condition Samsun S9.. didn't come even though they said they sent it got an email saying order cancelled. After days and days of me trying to reach someone (there's no phone number for them) they email apologising they labelled it wrong and it's an average condition phone and please direct back when delivery arrives. They said they fast posted it. It hasn't been fast posted. Nobody refunding me. Can't talk to anyone accept over email and they take days to reply. Going to fair trading

i brought a great conditioned Iphone 7+ i didn’t expect much considering the cheap price but it was amazing. shipping was fast, perfect condition better then expected i highly recommended

I bought a Good Condition Iphone 7 in late 2018 from Certified Tech Direct and It was very good quality and don't regret buying from Certified tech Direct. Highly Recommend!

I say stuck, because it is sitting in the box, faulty, waiting to go back, but no-one will reply to my messages to tell me how to return it. Turns out this company uses XSELLCO for logistics and communication etc. Despite messaging many times, I am still stuck with the phone after 2 weeks of purchase with no way of returning it. I gave at least 2 stars because the phone arrived quickly and in great cosmetic condition.