- NBN 50/20 (Turbo)
Slowest internet ever! 12 months of issue with no resolution. Only after mentioning legal action was contract cancelled
The connection was appalling. From May 2019 - April 2020, constantly trying to get resolution, hours of my time lost on phone calls and emails. Still not resolved. Cancelled my contract
Not at all reliable.
Barely acceptable during work hours, then after hours and weekends it is very slow and impossible to use.
Not enough to work with international client in the evenings so have to adjust my business to suit the service. Very unhappy.
Do not deserve even 1 star
Do not sign up with this company and if you do and facing problem immediately complain on TIO and get rid of it. Its easy just complain TIO and the company wont be able to fix problem and you ask them to free you from contract. I did same.
Doesn't deserve a single star in the face of the earth; dont go to ACN
Absolutely disgraceful; beyond terrible service. When peak hour arrives; internet speed goes down to 1mb/s...yes thats right 1mb/s. You call them up, and they keep repeating the same instructions over and over again like robots. They 'escalate' your issue and do nothing about it. And of course there's the stupid cancellation fee. Unreal!
Stay away or you will pay with your time
Definitely signup with this lot if you want to bang your head on a brick wall, experience 1.5mb per second downloads while your on a 50Mb plan and for them to tell you it's congestion and then when you leave they disconnect your phone number before the port even happens. (Clap Clap)
Support will just get you to do speed tests after speed tests and pass the buck.
One star is still to good for this lot. If you are with them leave at all cost. I will be going to the TIO as well.
Not even worth a star rating!
Despise the service i’ve received. Very poor connection and trying to get it sorted is nothing short of astounding!
I had to get another contract with another company as my son needs the internet for his study. That one works perfectly fine.
Worst Worst Worst
I can not stress this enough about how frustrated I am with the ACN service. Called them several times and every time I call them, same old drama, do that, try the speed test and so on. Slowest internet service in the world. They should stop providing ABN service honestly if they cannot resolve the issue. And then there is 400 dollars penalty for discontinuing the service. I am thinking I would rather pay 400 dollars and get out rather then getting irritated on their cheapest service.
Very horrible internet
horrible internet speed I have ever used in my entire life. I used this acn service since I join as IBO. Embarrassing to sell the product. So I stoped then and there. Now I am still with acn using crap net. Can’t wait for that end term. Only cos I can’t pay that 400 $ for bad service!
Worst company to deal with
Very slow connection, unreliable and least support from technical section. Started web chat as phone is busy to cancel the service and was advised to call the customer service and then instantly stopped the chat without awaiting my reply.
Joke of a company
Signed up with this company 4months ago. Have had nothing but trouble since- internet constantly drops out and the customer service agents consistently change the criteria for getting it fixed. Despite several calls nothing gets done. And to add insult to injury, they are insisting on charging the full cancellation fee! Surely there should be better regulation of these Mickey Mouse companies.
Worst customer service
It can not be worse than ACN. Its a shame they are allowed to operate. Poor customer service. Pathetic correspondence. No customer care at all.
- ACN Pacific Broadband
As bad as a scam
I am a victim of this crap internet. Please don’t get this service. Absolutely terrible speed. Can’t even load facebook contents. The wifi range is so bad that there is no reach within 5 meters. Trust me this is the worst internet service and you will get mad if you are gonna use it
I really wanted to believe and support but boy do i regret it
Absolutely terrible internet as it is always buffering. Literally can’t watch anything in hd. You want to watch a movie on netflix? you’ll be sitting watching the buffering more than the actual movie time. Oh you want to use two devices at the same time? yeah good luck mate. The worst part about it is i got the fastest speed. Also to even try to contact tech support is a nightmare, long ‘hold’ periods, confusing automated sequence to even get to speak to someone (that’s if you even go through the right sequence of the right numbers pressed), wi...th most of the solutions is “you can go on our website.... blah blah blah crap” . and even if you end up talking to a human, they are overseas fobs which is so annoying because they barely understand you. Believe me, you do not want an acn internet service and this is coming from someone who joined acn with high hopes and really really wanted to support and have a positive outlook of it despite all the negative things being told to me, which makes it even more sad but i realised if my OWN internet service is trash i can’t continue “helping” others by getting the service. Do. Not. Get. It.
Poor customer service and terrible internet speed
Stay away from this company.
Poor customer service. I tried to complain that I wasn't told that there is a lock in contract and all they can is I'm sorry to hear that. And in the middle of conversations the person who you're talking to puts you on hold without telling you and transfers you to customer service where you will explain again the problem.
Very money driven and such a pyramid scheme.
Termination Fee after crap NBN delivered
I have had this as an ACN IBO since Jun and each month ring to complain about the buffering, the slowness, the drop outs on devices, etc. Each time I follow their fault finding, resetting routers, restarting devices, hard reset to NBN device, etc but they keep telling me to monitor. I played the game for 10 weeks and then rang again in Aug to be told we needed to do more fault finding to which I said "NO, enough is enough" and now they are saying I must pay $400 to terminate the contract. No way, they offered a service and have not delivered...it so why should I pay that fee for something we did not get. Absolutely poor quality and today poor customer service. As an ACN IBO I am embarrassed about this and will never resell this to anyone.
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$75.00||$65.00||$75.00||$85.00|
|Max Download Speed||50 Mbps||12 Mbps||25 Mbps||100 Mbps|
|Max Upload Speed||20 Mbps||1 Mbps||5 Mbps||40 Mbps|
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