ACN Pacific Broadband

ACN Pacific Broadband

 Verified
ACN Pacific Broadband
1.4

54 reviews

PositivevsNegative
9% · 548 · 89%

Adequate Speeds  · No
Value for Money
1.0
Transparency
1.0
Customer Service
1.3

Reviews

54 reviews
K Gordon
K Gordon
  Verified NBN 50/20

Slowest internet ever! 12 months of issue with no resolution. Only after mentioning legal action was contract cancelled

The connection was appalling. From May 2019 - April 2020, constantly trying to get resolution, hours of my time lost on phone calls and emails. Still not resolved. Cancelled my contract Show details
Value for Money
Transparency
Customer Service
Pratima S.
Pratima S.Sydney, NSW
  NBN 50/20

Do not deserve even 1 star

Do not sign up with this company and if you do and facing problem immediately complain on TIO and get rid of it. Its easy just complain TIO and the company wont be able to fix problem and you ask them to free you from contract. I did same. Show details
John.W
John.W
  NBN 50/20

Doesn't deserve a single star in the face of the earth; dont go to ACN

Absolutely disgraceful; beyond terrible service. When peak hour arrives; internet speed goes down to 1mb/s...yes thats right 1mb/s. You call them up, and they keep repeating the same instructions over and over again like robots. They 'escalate' your issue and do nothing about it. And of course there's the stupid cancellation fee. Unreal! Show details
Gone4Good
Gone4GoodSydney, NSW2 posts
  NBN 50/20

Stay away or you will pay with your time

Definitely signup with this lot if you want to bang your head on a brick wall, experience 1.5mb per second downloads while your on a 50Mb plan and for them to tell you it's congestion and then when you leave they disconnect your phone number before the port even happens. (Clap Clap)

Support will just get you to do speed tests after speed tests and pass the buck.
One star is still to good for this lot. If you are with them leave at all cost. I will be going to the TIO as well. Show details

Gone4Good
Gone4Good  
More
Darlene K.
Darlene K.Darling Downs, QLD
  NBN 12/1

Not even worth a star rating!

Despise the service i’ve received. Very poor connection and trying to get it sorted is nothing short of astounding!
I had to get another contract with another company as my son needs the internet for his study. That one works perfectly fine. Show details
PEACE
PEACEWestern Australia
  ACN Pacific Broadband

Worst Worst Worst

I can not stress this enough about how frustrated I am with the ACN service. Called them several times and every time I call them, same old drama, do that, try the speed test and so on. Slowest internet service in the world. They should stop providing ABN service honestly if they cannot resolve the issue. And then there is 400 dollars penalty for discontinuing the service. I am thinking I would rather pay 400 dollars and get out rather then getting irritated on their cheapest service.
Choni W.
Choni W.
  NBN 50/20

Very horrible internet

horrible internet speed I have ever used in my entire life. I used this acn service since I join as IBO. Embarrassing to sell the product. So I stoped then and there. Now I am still with acn using crap net. Can’t wait for that end term. Only cos I can’t pay that 400 $ for bad service! Show details
Nav
NavMelbourne5 posts
  ACN Pacific Broadband

Worst company to deal with

Very slow connection, unreliable and least support from technical section. Started web chat as phone is busy to cancel the service and was advised to call the customer service and then instantly stopped the chat without awaiting my reply.

 Show details

A Gomez
A Gomez
  ACN Pacific Broadband

Joke of a company

Signed up with this company 4months ago. Have had nothing but trouble since- internet constantly drops out and the customer service agents consistently change the criteria for getting it fixed. Despite several calls nothing gets done. And to add insult to injury, they are insisting on charging the full cancellation fee! Surely there should be better regulation of these Mickey Mouse companies.

 Show details

Jibo
Jibo
  ACN Pacific Broadband

Worst customer service

It can not be worse than ACN. Its a shame they are allowed to operate. Poor customer service. Pathetic correspondence. No customer care at all.

 Show details

Sudeep
Sudeep
  Verified ACN Pacific Broadband

As bad as a scam

I am a victim of this crap internet. Please don’t get this service. Absolutely terrible speed. Can’t even load facebook contents. The wifi range is so bad that there is no reach within 5 meters. Trust me this is the worst internet service and you will get mad if you are gonna use it

 Show details

Rizah
Rizah
  ACN Pacific Broadband
Ray
RayLiverpool2 posts
  ACN Pacific Broadband

Poor customer service and terrible internet speed

Stay away from this company.

Poor customer service. I tried to complain that I wasn't told that there is a lock in contract and all they can is I'm sorry to hear that. And in the middle of conversations the person who you're talking to puts you on hold without telling you and transfers you to customer service where you will explain again the problem.

Very money driven and such a pyramid scheme.

 Show details

Brent Wright
Brent WrightKallangur3 posts
  ACN Pacific Broadband
Brent Wright
Brent Wright  
More

Service being disconnected and termination fee has not been waved after lodging a complaint with the Ombudsman.

Fallah Rehman
Fallah Rehman
  ACN Pacific Broadband

Extremely Poor internet Speed

I would strongly advise to new people that for God sake don’t get NBN service from ACN pacific, they are so so terrible and always mislead you, we are suffering from the first day and no one has permanently fixed the low speed issue, they gave me extremely high speed package but I always have buffering buffering buffering and buffering, my kids are not able to take a steady online tutorial classes. We are in terrible situation as ACN has been unable to provide a promised internet speed and we cannot change the service provider due to bond. So use my lesson learnt and don’t get ACN in any way, GO for Telstra nbn for a real good internet speed, which I had and honestly speaking I never ever had any speed issues.

 Show details

Questions & Answers

No questions yet

Details

Compare all ACN Pacific Broadband listings
ACN Pacific 50/20 (Turbo)
  • Discontinued
ACN Pacific 50/20 (Turbo)1.0 
ACN Pacific NBN 25/5 (Boost)
  • Discontinued
ACN Pacific NBN 25/5 (Boost)No reviews yet
ACN Pacific NBN 100/40 (Max)
  • Discontinued
ACN Pacific NBN 100/40 (Max)No reviews yet
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $75$65$75$85
Max Upload Speed 20 Mbps1 Mbps5 Mbps40 Mbps
Max Download Speed 50 Mbps12 Mbps25 Mbps100 Mbps
Data AllowanceUnlimitedCapped/FixedUnlimitedUnlimited

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.