- NBN 50 (Turbo)
- Verified customer
Slowest internet ever! 12 months of issue with no resolution. Only after mentioning legal action was contract cancelled
The connection was appalling. From May 2019 - April 2020, constantly trying to get resolution, hours of my time lost on phone calls and emails. Still not resolved. Cancelled my contract
Not at all reliable.
Barely acceptable during work hours, then after hours and weekends it is very slow and impossible to use.
Not enough to work with international client in the evenings so have to adjust my business to suit the service. Very unhappy.
Do not deserve even 1 star
Do not sign up with this company and if you do and facing problem immediately complain on TIO and get rid of it. Its easy just complain TIO and the company wont be able to fix problem and you ask them to free you from contract. I did same.
Doesn't deserve a single star in the face of the earth; dont go to ACN
Absolutely disgraceful; beyond terrible service. When peak hour arrives; internet speed goes down to 1mb/s...yes thats right 1mb/s. You call them up, and they keep repeating the same instructions over and over again like robots. They 'escalate' your issue and do nothing about it. And of course there's the stupid cancellation fee. Unreal!
Stay away or you will pay with your time
Definitely signup with this lot if you want to bang your head on a brick wall, experience 1.5mb per second downloads while your on a 50Mb plan and for them to tell you it's congestion and then when you leave they disconnect your phone number before the port even happens. (Clap Clap)
Support will just get you to do speed tests after speed tests and pass the buck.
One star is still to good for this lot. If you are with them leave at all cost. I will be going to the TIO as well.
The worst company to deal with...Never deal with them.
I am with ACN for around 2 years, We lived in Sydney where we had NBN, which was far worse than the dial-up, everyday same story, you call the customer service, waste time, connect this, do that test, keep record of the speeds at different times, never managed to fix it, we had it for nearly 6 months or so, we moved to Brisbane, this address wasn't NBN ready, I hoped I can terminate this contract as they could not provide me with the service I signed for (at this new address). They asked for nearly $380 if I want to leave ACN, made me stay with...them and signed for another 24 months even after all the conversations that they cant sign me for a new agreement. Again the worst company to deal with, i called few times in between so that I could terminate my plan with them, only a few days ago I contacted "Telecommunications Ombudsman", received email from ACN that I am allowed to leave ACN and they won't charge me any money if I want to move to any other provider. Moral: Please Don't waste your time with ACN, contact the Ombudsman.
Not even worth a star rating!
Despise the service i’ve received. Very poor connection and trying to get it sorted is nothing short of astounding!
I had to get another contract with another company as my son needs the internet for his study. That one works perfectly fine.
Worst Worst Worst
I can not stress this enough about how frustrated I am with the ACN service. Called them several times and every time I call them, same old drama, do that, try the speed test and so on. Slowest internet service in the world. They should stop providing ABN service honestly if they cannot resolve the issue. And then there is 400 dollars penalty for discontinuing the service. I am thinking I would rather pay 400 dollars and get out rather then getting irritated on their cheapest service.
Very horrible internet
horrible internet speed I have ever used in my entire life. I used this acn service since I join as IBO. Embarrassing to sell the product. So I stoped then and there. Now I am still with acn using crap net. Can’t wait for that end term. Only cos I can’t pay that 400 $ for bad service!
Worst company to deal with
Very slow connection, unreliable and least support from technical section. Started web chat as phone is busy to cancel the service and was advised to call the customer service and then instantly stopped the chat without awaiting my reply.
Joke of a company
Signed up with this company 4months ago. Have had nothing but trouble since- internet constantly drops out and the customer service agents consistently change the criteria for getting it fixed. Despite several calls nothing gets done. And to add insult to injury, they are insisting on charging the full cancellation fee! Surely there should be better regulation of these Mickey Mouse companies.
Worst customer service
It can not be worse than ACN. Its a shame they are allowed to operate. Poor customer service. Pathetic correspondence. No customer care at all.
- Verified customer
As bad as a scam
I am a victim of this crap internet. Please don’t get this service. Absolutely terrible speed. Can’t even load facebook contents. The wifi range is so bad that there is no reach within 5 meters. Trust me this is the worst internet service and you will get mad if you are gonna use it
I really wanted to believe and support but boy do i regret it
Absolutely terrible internet as it is always buffering. Literally can’t watch anything in hd. You want to watch a movie on netflix? you’ll be sitting watching the buffering more than the actual movie time. Oh you want to use two devices at the same time? yeah good luck mate. The worst part about it is i got the fastest speed. Also to even try to contact tech support is a nightmare, long ‘hold’ periods, confusing automated sequence to even get to speak to someone (that’s if you even go through the right sequence of the right numbers pressed), wi...th most of the solutions is “you can go on our website.... blah blah blah crap” . and even if you end up talking to a human, they are overseas fobs which is so annoying because they barely understand you. Believe me, you do not want an acn internet service and this is coming from someone who joined acn with high hopes and really really wanted to support and have a positive outlook of it despite all the negative things being told to me, which makes it even more sad but i realised if my OWN internet service is trash i can’t continue “helping” others by getting the service. Do. Not. Get. It.
Poor customer service and terrible internet speed
Stay away from this company.
Poor customer service. I tried to complain that I wasn't told that there is a lock in contract and all they can is I'm sorry to hear that. And in the middle of conversations the person who you're talking to puts you on hold without telling you and transfers you to customer service where you will explain again the problem.
Very money driven and such a pyramid scheme.
Termination Fee after crap NBN delivered
I have had this as an ACN IBO since Jun and each month ring to complain about the buffering, the slowness, the drop outs on devices, etc. Each time I follow their fault finding, resetting routers, restarting devices, hard reset to NBN device, etc but they keep telling me to monitor. I played the game for 10 weeks and then rang again in Aug to be told we needed to do more fault finding to which I said "NO, enough is enough" and now they are saying I must pay $400 to terminate the contract. No way, they offered a service and have not delivered...it so why should I pay that fee for something we did not get. Absolutely poor quality and today poor customer service. As an ACN IBO I am embarrassed about this and will never resell this to anyone.
Extremely Poor internet Speed
I would strongly advise to new people that for God sake don’t get NBN service from ACN pacific, they are so so terrible and always mislead you, we are suffering from the first day and no one has permanently fixed the low speed issue, they gave me extremely high speed package but I always have buffering buffering buffering and buffering, my kids are not able to take a steady online tutorial classes. We are in terrible situation as ACN has been unable to provide a promised internet speed and we cannot change the service provider due to bond. So use my lesson learnt and don’t get ACN in any way, GO for Telstra nbn for a real good internet speed, which I had and honestly speaking I never ever had any speed issues.
- Verified customer
ACN internet - the worst ever!!
I signed and stayed with ACN to help my son. For a start they give you the cheapest modem in the market, $16 was the online price. It was fine for about a month and after that there was no way we could have a day without dropouts. Back then customer support was only during office hours and weekdays meaning basically while i wasn't using it at home. Filled up multiple online complaints which were never answered (I think now they have more days and extended hours).
Very unreliable, couldn't watch a single video stream without interruptions, let ...
Pyramid scheme/dodgy/scam company
I would give this 0 stars if I could.
My aunt roped my mum into switching to ACN despite KNOWING it was a scam because to my mum, showing you love your family is more important than money. My aunt even tried to get her adult sons to sign up but they were smart, knew it was a scam and said no to their own mother. Don't sign up. Please. There are much better ways to show your family you love them that don't involve giving them your money to scam companies.
My aunt even tried to get me to become a member and sell ACN services to my friends. ...She brought 2 ACN representatives to my family's home and sat me down at the dining table, telling me it was "only" $500 to join and that I could make so much money and all I needed to do was recruit 2 other people who would in turn recruit another 2 people, etc. - and so the pyramid begins. They literally had a pyramid scheme diagram laid out on the "fact" sheet provided. Don't do it. Don't join. Don't be polite or listen to the ACN recruiters talk about how much money you can make or save. Don't make things awkward between your friends and family when you scream that they could make/save so much money joining ACN. My family had to suffer using their NBN for 2 months before my dad was finally fed up with his YouTube videos pausing every 5 seconds. We terminated the contract my aunt locked us in and paid the $400+ cancellation fee because there was no way we were putting up with constant lag, buffering and disconnections for another 22 months. Don't put yourself through hell. Don't join ACN. Even if you love your family, this will never be worth it.
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