Tangerine Telecom

Very disappointing service. The internet keeps dropping out and the issue still has not been properly fixed. We both work and rely on a stable connection, but we are now forced to use mobile data instead. The problem still remains the same and the support has been very frustrating. I cancelled the connection today. I would not recommend this service to anyone. Show details

I changed from Telstra and got the tangerine EERO 7 modem and it was very easy to hook up. When I spoke to the lady on the phone. She was very patient and amazing Alex Tomagan the guy who set it all up for me on the phone in the beginning was very patient very kind and lots of information which I found fantastic even from getting the delivery.… Read more ·  1

Everything was very easy. My Internet is super fast and my mobile phone connects to the Wi-Fi when it would never do it with the Telstra 5G box I always had to use my data so I’m super super happy and the price is so much cheaper than the Telstra plan thank you so much tangerine. I’m so happy with my choice to change and I have been a Telstra customer for a long time, thank you so much very very happy.

Fabulous service on the phone, very helpful. Highly recommend this service and will recommend to other people. Show details ·  1

Vin and Ben were extremely helpful, patient, and professional throughout the call. They explained everything clearly and made the process easy. Show details ·  1

Tangerine made switching to them as our broadband provider, including FTTP connection, quick, easy and seamless. It required very little effort or stress on our part even though it took a few weeks for the NBN appointment to happen, which is usual. We are now getting great internet speed, no more dropouts and easy online account management for a much better price. Happy customer so far! Show details ·  1

After a little bit of a rough start, these guys have turned it around completely. They were a little difficult to get into contact with to start, but they were also quick to escalate the situation and even offered to call me. After being connected with a very helpful tech. She was able to get me connected within a 9 minute phone call. Since being connected has been flawless so far. Show details ·  1

Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details ·  1

You won't find a faster better deal at the moment. Fast speeds no drops outs. Works as an ISP should. Very happy with my service. Would definitely recommend. Show details ·  1

I swapped my mobile and NBN connection over to tangerine I love the fact that they answer the phone that easier to communicate with and Manny was so good in understanding my needs Show reply

Manny is an asset to tangerine because he made sorting out payment easier thanks Manny Show details ·  1

I installed NBN technician came and fixed the net on 2nd attempt since then I am happy with the service, connection and speed is great I did not feel drop outs since repair. Show details ·  1

Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details

My fault with overdue account which lead to a suspension but I can’t explain how frustrating they are to deal with. Paid my overdue account and apparently my service will be activated shortly. Next day I received an email stating everything is up and running but obviously that’s just an automated msg they send without even checking, so after 5… Read more

hours on the phone im still without the nbn. Seriously I could go on and on as this isn’t the first time I’ve had issues and I know I’m partly to blame but how hard is it to reconnect a service that was suspended 5 days earlier. Also Speeds aren’t anywhere near what their plans state and their customer service isn’t worth a star apart from 1 lady I spoke to from accounts who actually sorted out one issue I’ve had for 6 months. If your st^pid enough to sign up just make sure to pay your account on time unless you like wasting your day on hold then talking to incompetent staff who seem to think rebooting solves everything

I was transfered from Buddy Telco to Tangerine. It didn't go smoothly. Transfer was delayed without notice, and failed, leaving me without internet for a few hours. I tried to contact support but that was only available through What'sApp - the bot replied and said an agent would come they never did even after two weeks... Switching to another provider instead Show details

Poor customer service. No follow up policy at all. I did not get use their internet even after 2 months after commencing payment. Therefore I wouldn’t know how the internet service was. Gave me incorrect information and directed me in the wrong path. Investigation of errors were really poor. Poorly skilled and undertrained personnel answered the… Read more

phone every different time they did not even care to read the previous persons notes. Disappointed with time wasters and financial hackers. The funny part is no one cared to identify what was the issue with providing me with internet and still they charged me. The most important highlight is that they do not communicate via email. If you ask them to send these information via an email they will not. I have attached the internet reading from my home . But I am charged. Yesterday Morning, 09/04/2026 at 5:11 am $102.98 was deducted from my bank account with my consent or authorisation. I have not agreed to any direct debit payment ment. This unfair . I came to know about this when my weekly rent was not paid due low funding and my bank send me a warning email. I am being targeted and being financially abused repeatedly.When I asked your team member to send me the evidence of my internet usage there was no response on your self service portal. They just closed my open case without any outcome or explanation. I want my account closed and payment method deleted asap. Inspite of complaining repeatedly,there was not action from Tangerine moreover they kept charging me repeatedly. Very disappointment and will never recommend. Hope my message gets as many people as possible.

Absolutely appalling. I had very similar issues with previous carrier. Signed up for wireless 200/20 mbps. We're given assurances they would deliver. Never. Contacted on numerous occasions complaining about slow speeds. At the best I have been able to achieve 13.71 mbps. Every other time is single digits, some as low as 1.2mbps. Not interested in… Read more

resolving. Lodged a complaint on 01/04/3026. Still no response. I frequently work from home so I need a half decent service. I have lodged a complaint with the Telecommunications Ombudsman and have just purchased a Starlink kit. Hopefully problem will be solved.

What's with all the ridiculous over the top security codes? I tried to change my mobile number from my work number to my private number OMG code after code after code after 45 mins later I tried a human OMG confirmed details, coukdnt make the change and after another 35 mins of wasted time, they wanted a picture of my drivers license, WHY? just… Read more

more wasted time AGAIN WHY? Didnt have DL with me so had to hang up. ITS AN INTERNET SERVICE NOT A NATIONAL SECURITY SECRET! I still haven't been able to change my number. Thinking of cancelling and going elsewhere.