Tangerine Telecom

The setup process was unexpectedly fast and efficient. I was set up with internet within 6hrs of placing the order and brought my own modem and had great over the phone assistance which resolved all issues. Can't recommend enough!

One to two days to connect on byo modem.
no connection fee which is great worth trying that way.
Hasn't disconnected yet
No issues yet
Great customer service.
Easy nice portal screen explains everything without looking too hars

Excellent intro rate, very cheap ongoing rate, delivery and hook up quick and easy, comms via email and text very good. The speed is what I expected at the times I use it. No issues whatsoever, have been recommending over the majors to my mates.

-I never received the modem because they messed up the address
-Their customer service staff are absolutely despicably rude
-Their Managers are never present due to the fact that it would take effort for the employees to get their lazy asses out of the chair
-The customer service staff often convince you to stop using the service even if youre just trying to resolve a problem

Jjust signed up and had my BYO modem setupA great experience...The technical support was amazing and patient helping me with a tricky setup and plus call back once I had organised passwords from other ISP...A great experience and the NBN is working great...I cannot recommend Tangerine enough Thanks

No dropouts, No issues, reconnected me, after 2 months of no payment, as I was away on holiday and then in hospital. 10 minutes and was up & running. Thanks Tangerine.

I was with Kogan NBN for 7 months where the internet would drop every hour. Should have switched to Tangerine sooner, reliable service and customer service was quick and competent with router setup. Best price on the market to top it.

Have had Nbn with other telcos before who claimed certain speeds and underperformed largely.

Tangerine are keeping up with the speed promised, so far so good.

Would recommend to others who are looking for nbn as well.

Paying for peak period speeds of 83mbps and getting 22mbps on average. Also tired of hanging on the phone for tech support and waiting for someone to answer. Long waiting times on the phone and have rung at various times during the day and night it is always the same.

The technician guy came here and checked for like 10 mins and left said he could not connect it without explaining what was the problem. The day after I received an email from Tangerine said the estimated resolution date is on 14/03/2020?

After getting the run-around from another internet company for a whole month, Tangerine helped me get my internet running within days. The entire process was very quick and easy. Would 100 percent recommend to anyone looking for a new provider.

To change to Tangerine was so simple. 5mins filling in online and a 5min phone call, I couldn't believe thats all it took. The quality is great and we have next to no drop outs like we did with our last provider. I would recommend to anyone.

- Took a long time to activate the service even when i had everything installed.
- First month the speeds were 90/35, then it dropped to 50/30.
- Called them many times regarding to speed and nothing worked out.
- They then, without asking, dropped my plan to 50/20.

PS. After switching to Aussie broadband, my service was activated in 1 hour with a constant speed of ~90/38.

I currently on the 25M NBN plan, but the internet speed is super slow, as I just had run the test, the speed of the internet is only about 6M, during the evening the condition even worse, the speed is only about 3 to 5 m(download plus upload, upload could be 2 or 1 sometime). The internet speed can only reach the promised speed only during the late night (2am~5am ). So sad about the internet speed, it makes my Netflix 4K become useless.

Prompt and specific service, reliable advice and connection. Have had few issues with peak time steaming which is good with a lot of devices operating at once. Will continue to use.

I'm very happy with my NBN service from Tangerine so far, NBN was super quick to be installed and have had no issues with speed or connectivity. I would recommend this to my friends and family.

Installation on my Bondi apartment was completed within 7 days of signing up. Tech support were fast and efficient with BYO modem setup. Connection is consistent with no dropouts. Great deal overall. Very happy.

First time client wasn't sure what to expect. Service team helped me get setup with my own modem. Quick and easy. Reliable fast internet. Really happy with my new service.

Been with Tangerine NBN for 6 weeks now, very knowledgeable tech support who assisted with setting up my own Nighthawk modem and no probs ever since. Very reliable service and great company to deal with. Thanks Tangerine