Tangerine Telecom

They explain every thing well and tell you what to do step by step. Great service loved it Show reply

I rang Tangerine for a NBN plan, switching from MORE on a Friday afternoon (3pm). JC from sales was very efficient and easy to talk to. The switch happened at 10.30pm the same day. 5 minutes later I was operating on the Tangerine NBN. I couldn't have asked for an easier transition. From my experience, I can only recommend this service. Thank you JC and Tangerine, Ernst Show reply

Signed up online 3 days ago, received a message the following day notifying me that the service was ready. I plugged in my BYO modem and internet was available straight away. No set up required, very simple. Called Tangerine hotline and the longest wait was around 15 minutes. Internet speed has been consistent at around 25mbps, hasn’t experienced any drop out at this stage. Show reply

I am really happy to avail home internet with Mj from sales team she is very helpful and there is no 24 hrs or more waiting i got Internet connection within few hrs. Thanks Mj you doing a reallly great job. Show reply

I would like to share my positive experience with the NBN customer service agent, Precious. Precious was extremely helpful and knowledgeable while assisting me with setting up a new NBN connection and explaining the available plans. She took the time to clearly walk me through different options, making it easy for me to understand what would best… Read more ·  1

suit my needs.

Her communication was friendly, professional, and patient throughout the conversation. She answered all my questions in detail and ensured I felt confident in choosing the right plan. The whole process felt smooth and well-guided because of her support.

Thank you, Precious, for your excellent service and for making the setup process simple and stress-free.

I changed from Telstra and got the tangerine EERO 7 modem and it was very easy to hook up. When I spoke to the lady on the phone. She was very patient and amazing Alex Tomagan the guy who set it all up for me on the phone in the beginning was very patient very kind and lots of information which I found fantastic even from getting the delivery.… Read more ·  1

Everything was very easy. My Internet is super fast and my mobile phone connects to the Wi-Fi when it would never do it with the Telstra 5G box I always had to use my data so I’m super super happy and the price is so much cheaper than the Telstra plan thank you so much tangerine. I’m so happy with my choice to change and I have been a Telstra customer for a long time, thank you so much very very happy.

Fabulous service on the phone, very helpful. Highly recommend this service and will recommend to other people. Show details ·  1

Vin and Ben were extremely helpful, patient, and professional throughout the call. They explained everything clearly and made the process easy. Show details ·  1

Tangerine made switching to them as our broadband provider, including FTTP connection, quick, easy and seamless. It required very little effort or stress on our part even though it took a few weeks for the NBN appointment to happen, which is usual. We are now getting great internet speed, no more dropouts and easy online account management for a much better price. Happy customer so far! Show details ·  1

After a little bit of a rough start, these guys have turned it around completely. They were a little difficult to get into contact with to start, but they were also quick to escalate the situation and even offered to call me. After being connected with a very helpful tech. She was able to get me connected within a 9 minute phone call. Since being connected has been flawless so far. Show details ·  1

I became a Tangerine customer when my previous ISP, Buddy Telco, was acquired by them. While I have no major complaints about the internet service itself, my experience with their customer treatment has been extremely disappointing. I recently discovered that my monthly plan had increased from $99 to $119 for exactly the same service. What made… Read more

this particularly frustrating was that I received no prior notification of the increase. I only became aware of it after reviewing my bill and raising the issue with Tangerine.

To their credit, they agreed to refund the overcharged amount. However, just one week later, I received a notice advising that my plan would officially increase to $119 from 1 July 2026, accompanied by a temporary $5 rebate for six months. This felt less like customer service and more like an attempt to push through a price increase after being caught out.

What concerns me most is the apparent disregard for transparency. Telecommunications providers are expected to provide advance written notice of price increases. Sending a notice on 5 June for a price rise effective 1 July provides only 26 days' notice. Whether intentional or not, this approach does not inspire confidence and falls well short of what I would expect from a company that values its customers.

The whole experience left me with the impression that Tangerine is relying on customers not checking their bills, not understanding their rights, or simply deciding that challenging the increase is not worth the effort. That may be a profitable business strategy, but it is not what I consider honest or customer-focused business practice.

As a result, I have moved to another provider. Unfortunately, this experience reinforces my view that finding an ISP that genuinely prioritises transparency and fair treatment remains surprisingly difficult.

Based on my experience, I cannot recommend Tangerine.

Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details

Very frustrating experience with Tangerine. The internet installation was not completed on the agreed installation date, despite this date being confirmed in advance. This caused significant inconvenience and disruption. I understand that unexpected issues can happen, but I expected better communication and reliability from the provider. I hope Tangerine can improve their installation process and communication with customers in the future.

Worst customer service I have ever experienced. My bill has been wrong since the very first day, always charging me more than what was agreed. I've had to contact customer support every single month to fix it, yet the same errors kept happening month after month. The staff are completely unprepared to fix what should be a simple issue. I was… Read more

repeatedly given the run-around, with agents claiming they had updated the system, only for the next bill to come back wrong again.

I tried to cancel today since I’ve already switched to another provider, and I couldn't even get that done via chat. The agent claimed the cancellation was processed and that I would receive a confirmation email. When I told them I hadn't received anything, they simply disconnected the chat. ABSOLUTELY HORRIBLE!!! I wouldn't recommend them to anyone. Absolute rubbish!