Tangerine Telecom

I would just like to warn again the people who's still looking for new ISP to not pick this one. Do not pick this ISP specially in Cloverdale, WA area. Dropouts everyday lasting 5-10 minutes. Unresolved issue since last year. ISP blamed the router for the disconnects, so I bought a new one. Same problem. ISP sent us their own modem, then asking us to remove a bad review we gave them. But the problem is still there.

Connection reliability good so far, no dropouts as yet, for NBN 50 level have speeds of 39-42 Mbps which is OK, upload is slow at 16-18 Mbps.

Very good support through MJ Lacorte and the service/technical team to get connected after a fast supply of the modem/router, connection support very good.

Mary Jane is excellent in her follow up to ensure satisfaction with Tangerine, all promises and statements made have been honored, thank you

Regards
AJ Brown

My connection experience was great. Received my modem within 3 days of signing up and all I had to do was plug it in and away it went. The modem came already set up and worked instantly.

Hannah was outstanding! She was helpful, listening exactly to what I wanted, not just trying to sell me a product. I would recommend it to all my family and friends.

Was very unhappy, emailed and no response for a week was frustrating. Stopped working last night spoke to a guy in tech support today (didn’t get his name) he was excellent and fixed the issue and took time to explain everything! Very helpful guy

My experience with mj was great she now what I need when I told her my needs for internet connection and service.
I’ll be calling again when my mobile plan runs out from a so called big telco here in Australia looking forward to speaking to mj again hopefully.

No drop out. Excellent connection so far so good. Received a call to make sure I was ok setting up my modem.

It never runs out it’s amazing and is also has really good speed I wish I knew about this before ! It’s cheap also and they get back
To you ASAP I received so much communication tangerine is fast internet the best I been with

Connection is really good and there are no dropouts so far. There are no issues what’s so ever and MJ took care of everything while setting up connection with Tangerine.

Had a few bumps getting NBN fixed in my area, but tangerine was very helpful and prompt with responses. Would definitely recommend!

I can’t rate this company high enough. Town had outage and everyone waited 3 weeks plus for technicians. Tangerine were at my house within the week. Installation was efficient and all correspondence has been prompt and easy. I emailed regarding payment and received an email back within the day (I’ve never encountered a service that personally responds to emails). I recommend this internet provider to anyone who asks!

Excellent service, auto connect didn't happen but was rectified quickly and easily. No other issues so far.very happy. Speed is great.

Never have a problem with coverage , smooth sailing through out, great service from friendly knowledgeable operators one happy customer

Not having heard of Tangerine before I was a bit sceptical but so far they have been everything they claim to be. Modem and connection was delivered quickly and easily on the date given. They rang to guide me through the set up which was appreciated. Overall very happy so far.

They do not provide my tracking reference code at first. After I made a call to them, they said the will send to my but I still do not receive. However, the CS is very friendly and sent my tracking code to me immediately.
Telstra's online CS service is horrible...... keep the customer waiting for a long time on the Internet.

Have had a great first impression with Tangerine, good customer service, spent almost 1 hour on the phone patiently helping me set up my wifi, super helpful, very happy customer

Me and my partner have signed onto Tangerine a few months ago and have been very happy with both the service and the offering. Amazing deals, quick and efficient service and and very competitive pricing! I would definitely recommend Tangerine to anyone.

My NBN connection has been smooth from the beginning. We are about a month in and we've experienced no issues. I am also amazed at the level of support and the speed of communication they provide all throughout the holiday period.

We've been using tangerine and really happy about the service. Always great deals, and competitive prices! I definitely recommend it.

Zero dropouts in our first month, we had one issue when first installing but a quick call and 30 minutes later, we were online.