From 1st July 2020 Tangerine Telecom is offering $10 in account credit to customers encouraging either a positive or negative review based on their experience. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click Previous Incentives include: From Janurary 1st, 209 until June 30th, 2020, $25 in account credit.
Reviewer Photos & Videos
- NBN 25/5 (Standard Speed)
Great customer service and pricing
Second move we have done with tangerine and both times the service has been great. Customer care quick and no red tape. Competitive prices too. Can’t recommend more highly! Thanks tangerine
- NBN 50/20 (XL Speed Boost)
The ordering process was seamless. The modem was delivered quickly and was already set up. the connection speed is awesome and the pricing so much better than Telstra. Very highly recommended
Only just signed up... but the sign-up was a dream!
I rang around a few companies before MJ answered at Tangerine and "sealed the deal". For a start, the company answered immediately, whereas some made me wait five or ten minutes and one major one never picked up at all, after fifteen minutes! Second, the person who answered -- "MJ" -- had clear connection and was easy to understand, whereas some of the others seemed to be answering from another planet. Thirdly, MJ was as helpful as can be, and, while enthusiastic, didn't try to push too hard, even when I said that I wanted to ring a few more af...ter her, so I would need a day or two to consider. When I got back onto her, everything that was offered before was honoured, no "if"s or "but"s. I can't comment yet on the installation and the performance, but Tangerine scores highly on efficiency and friendliness, and, in our present world, that really meant a lot to me.
Great product, great customer service.
Our connection since we signed up has been fast and reliable. The sign up process was easy, and we had internet ready from the day we moved in to our new place. I had a slight billing issue with the first bill but it was fixed up in two minutes over the phone. Would definitely recommend Tangerine.
The reviewer stated that an incentive was offered for this review
No NBN modem is sent out after signing up
I have made it very clear during sign-up of service there is no NBN modem at my new home and I need Tangerine to arrange sending me one, the understanding from website is to leave "a few more days" of buffer and I have planned ahead one week in advance before I moved in.
Since then no communication is given. I called customer service again on the date I moved in and it seems they have not done anything with provisioning the NBN modem. Called customer service today again and I am still waiting for the NBN modem tracking. It is a terrible experience as I am planning ahead but still ending up the new home being cut out from Internet at least a week while I need to work from home.
Keeps dropping out/speeds of 15mbps for 100mbps plan..stay away from tangerine
The connection for the first week was fine,since then all wi fi devices loose wifi connection and despite purchasing the router of tangerine..
The speeds fluctuate to as low as 15mbps considering I purchased 100mbps plan,nobody calls back and there is no such thing as customer service.
You get what you pay for,I’m disconnecting after 1 month...
Don’t waste your time or money stick to the larger cooperations.
ZERO STAR review
Terrible Communication - Get ready to wait a along time to be connected
Moved to a new unit and the previous tenant had take the NBN box. When I was looking around tangerine said they would send out an NBN box straight away and I would receive tracking. I never received tracking and started calling every couple of says for it. Every time someone said that they can see it has been sent but they didn't have tracking. After about 2 weeks someone finally told me it had never been sent and to this day nobody can confirm if it has. We have now been without internet for 3 weeks. Very disappointed!!
If i could give a minus rating, i would!
So, contacted and paid over $200 on the 2nd July, was told the earliest a technician could attend was the 26th between 1pm and 5pm. Waited all day, no one showed. Contacted, got hung up on. Still waiting to hear why no one showed, why we werent told, and how they plan to rectify this (as apparently could've been online weeks ago). So excess mobile phone data charges, no communication, long waits to speak to someone, hung up on. The list goes on. Still havent gotten an answer, but will be lodging formal complaints!
Good at the bare minimum - Terrible when assistance is required.
I used Tangerine at my old house and they were a bit slow to connect, but once connected it was ok. Then when i moved to my new house the nightmare started, there were issues with the NBN cabling and Tangerine seemed unable to make anything happen in less than a 6 week time frame and the support provided was absolutely non-existant, they were more of an apology service than a "support service" as all they could do was apologise for delays. Despite my frequent reminders that work was not complete, they did not arrange the final step which led me to have to complete the connection of cabling myself, what an absolute joke of a company.
Rocky start, but great service and amazing connection
I had some timing / communication issues getting setup initially. However the customer service agents were great and we got it sorted.
Now that I am connected, it's brilliant. I pay for the 50mbps. I test all through the day and I almost always get 53+ solid connection.
So far I am a very happy customer.
Stay away from them, very poor system-wasting money.
I was confirmed that your modem is supportable and my internet should be up and running as soon as it gets activated. Once they took my money it was nearly a week that I have not got my internet working. When they couldn’t help anymore they came to the conclusion that my modem is faulty!!!! Seriously, I bought a brand new modem and I even confirm with their technical staff if Im gonna have any issue.
NOT HAPPY, WOULDN’T RECOMMEND TO ANYONE.
Mj helped me transfer my number from a different provider, and organise my account. She was very helpful on the phone and quick to resolve my issues. Thanks heaps Mj!
So happy!!! Connected in 2 days. 50mbs download and 20 upload! Customer service are lovely. Incredible value for money. Thankyou!!! I have my own BYO modem and instructions were clear on the website to set up
- NBN 25/5 (Standard Speed)
New Tangerine Service 25/5
I had the Fixed Wireless NBN service connected last week with Tangerine’s 25/5 plan. I have had consistently good download speeds around 23+Mb/s. perfect for remote learning, zoom/webex and even streaming movies at night.
Started out good, but declined. Infrastructure can't support demand.
I joined Tangerine during the Covid lockdown (July 2020) in Sydney. People were working and learning from home and basically using more internet. So, although unacceptable, it was not surprising that the speeds dropped. Obviously my ISP could not provide enough bandwidth to meet demand. Of course, they would not admit this and gave me their usual jargon, blaming my equipment, blah blah blah.
Fast forward a year later and we have the same situation. Another lockdown, people working and learning from home and presto! Internet speeds drop to an ...unusable, unacceptable level. I rang Tangerine's technical support but it was really a waste of time. They had me change settings in the modem, but that was never going to work. Like my previous provider, they tried to blame my equipment. Laughable. An internet connection that works continuously for months, doesn't just stop working for no reason, yet the staff treat people like you are stupid. No changes were made to my set up that could have resulted in drop outs and extremely slow speed out of nowhere. There are only 2 users in my house and neither of us were doing anything that uses significant bandwidth! To suggest it is a fault with my equipment is insulting. So, I did to Tangerine what I did with my previous provider. I closed my account with them effective immediately. I don't enjoy paying for something I don't get, even for one day and I definitely don't enjoy customer service staff treating me like I'm an imbecile. Obviously, they can't tell the truth and are just doing their jobs, but it's still frustrating and intolerable. I have registered with TPG and hope they can cover the excess demand required at the moment.
Questions & Answers
Hi is it possible to have our home phone number ported over if we sign up?
Hi Bill. It sure is! We offer home phone with unlimited calls for an additional $10/mth. We can port your number from your previous provider too. Please note that porting may take 2-4 weeks.
Hi Bill, if you are not with Telstra, it should be easy. If you are with Telstra - they put me through hell for 3 months to get my number ported over, and over 120 hours on the live chat on Telstra App and Ombudsman. If you are with Telstra I strongly suggest a new number... even with the Ombudsman, they still kept mucking me around.
great service, connected within one day, no issues and was online straightaway
Get an answer from our members and Tangerine Telecom representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$59.90||$69.90||$89.90|
|Typical Evening Download Speed||21.0 Mbps||42.0 Mbps||83.0 Mbps|
|Promotional Monthly Price||$44.90||$54.90||$74.90|
$44.90 for the first 6 months, then $59.90 ongoing
$54.90 for the first 6 months, then $69.90 ongoing
$74.90 for the first 6 months, then $89.90 ongoing
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps||12 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps||1 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
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