9,653 reviews
AI reviews summary
Tangerine Telecom receives high praise for its sales and onboarding process, with many users highlighting competitive pricing and professional staff. However, a significant segment of customers reports severe technical issues, including inconsistent speeds and frequent dropouts, particularly following a recent network migration. While the sales experience is often seamless, technical support and billing disputes are major points of friction for dissatisfied users.
Pros
Cons
Verdict
Tangerine Telecom is an attractive option for consumers prioritising low costs and a smooth initial sign-up experience. However, the high frequency of reports regarding unreliable speeds and difficult technical support suggests it may not be suitable for those who require a guaranteed stable connection for working from home.
I have just signed up to Tangerine after a friend recommended them to me. I signed up for the speedy max NBN and bundled my existing mobile for a much better service and price (even after the generous honeymoon savings that are fantastic for initial no lock in contact period of 6 months for NBN and 3 months for mobile plan) the speeds and… Read more
inclusive FTTP upgrade for free on this plan from FTTC which I can use once I have the modem that I purchased outright with my sign up then the FTTP will occur in around 3 weeks. Also they arranged to have an eSIM to port my existing premium number through Optus for easy transfer as I was not sure it could be done, it was such an easy process. Thank you to MJ from Sales Team for such great customer service and clear communication and lovely manner that really made a difference. ⭐️⭐️⭐️⭐️⭐️ 5/5 super stars!
Dread dealing with NBN/ internet companies but on this occasion, dealing with Patch made a frustrating situation bearable. Her professionalism and patience with me makes her an asset to Tangerine.
Absolute garbage. Continuous dropouts and have only got the speed I’m paying for a few times. It’s because they don’t buy enough bandwidth from the NBN. TPG was giving me 500+ MB/S 100%. Switched over about two weeks ago as Tangerine was $30/mth cheaper. Now I know why. Tangerine service is so trash I can’t even log in to TPG to go back before it times out. Absolutely pathetic.
Reviews with attachments
Signed up online 3 days ago, received a message the following day notifying me that the service was ready. I plugged in my BYO modem and internet was available straight away. No set up required, very simple. Called Tangerine hotline and the longest wait was around 15 minutes. Internet speed has been consistent at around 25mbps, hasn’t experienced any drop out at this stage. Show reply
I am really happy to avail home internet with Mj from sales team she is very helpful and there is no 24 hrs or more waiting i got Internet connection within few hrs. Thanks Mj you doing a reallly great job. Show reply
I would like to share my positive experience with the NBN customer service agent, Precious. Precious was extremely helpful and knowledgeable while assisting me with setting up a new NBN connection and explaining the available plans. She took the time to clearly walk me through different options, making it easy for me to understand what would best… Read more · 1
suit my needs.
Her communication was friendly, professional, and patient throughout the conversation. She answered all my questions in detail and ensured I felt confident in choosing the right plan. The whole process felt smooth and well-guided because of her support.
Thank you, Precious, for your excellent service and for making the setup process simple and stress-free.
I changed from Telstra and got the tangerine EERO 7 modem and it was very easy to hook up. When I spoke to the lady on the phone. She was very patient and amazing Alex Tomagan the guy who set it all up for me on the phone in the beginning was very patient very kind and lots of information which I found fantastic even from getting the delivery.… Read more · 1
Everything was very easy. My Internet is super fast and my mobile phone connects to the Wi-Fi when it would never do it with the Telstra 5G box I always had to use my data so I’m super super happy and the price is so much cheaper than the Telstra plan thank you so much tangerine. I’m so happy with my choice to change and I have been a Telstra customer for a long time, thank you so much very very happy.
Fabulous service on the phone, very helpful. Highly recommend this service and will recommend to other people. Show details · 1
Vin and Ben were extremely helpful, patient, and professional throughout the call. They explained everything clearly and made the process easy. Show details · 1
Tangerine made switching to them as our broadband provider, including FTTP connection, quick, easy and seamless. It required very little effort or stress on our part even though it took a few weeks for the NBN appointment to happen, which is usual. We are now getting great internet speed, no more dropouts and easy online account management for a much better price. Happy customer so far! Show details · 1
After a little bit of a rough start, these guys have turned it around completely. They were a little difficult to get into contact with to start, but they were also quick to escalate the situation and even offered to call me. After being connected with a very helpful tech. She was able to get me connected within a 9 minute phone call. Since being connected has been flawless so far. Show details · 1
Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details · 1
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You won't find a faster better deal at the moment. Fast speeds no drops outs. Works as an ISP should. Very happy with my service. Would definitely recommend. Show details · 1
I swapped my mobile and NBN connection over to tangerine I love the fact that they answer the phone that easier to communicate with and Manny was so good in understanding my needs Show reply
Manny is an asset to tangerine because he made sorting out payment easier thanks Manny Show details · 1
Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details
Worst internet service their is internet for one day and second day its gone, i will be changing this service they have put wrong AVC number in my bill so that i could not chnage to other providers they look fishy please any new guys never buy their any service thanks! Show details
lillyyy480, hi. We are so sorry to hear about… Read more
Very disappointing service. The internet keeps dropping out and the issue still has not been properly fixed. We both work and rely on a stable connection, but we are now forced to use mobile data instead. The problem still remains the same and the support has been very frustrating. I cancelled the connection today. I would not recommend this service to anyone. Show details
Indunil, hi. We are so sorry to hear about this… Read more (+1 reply)
Latest follow-ups
Raylene was very helpful with my transfer of my internet and phone Thanks Show details · 1
Follow-up · The transfer process for the internet was easy. I didn’t do a thing. It just changed automatically, but I had my old modem. DO NOT cancel your old one until the new one changes over. No idea about the speed. No change there. The phone, well I mucked it up. DONT put your new sim in your phone until you get your sim activated. Read the information clearly before you do anything. Everything works fine once everything is working
Problems with speed of fixed wireless — rectified quickly – Customer service is excellent, did have NBN service issues relating to speed but now they have been rectified with Tangerine gifting a next tier of speed which is greatly appreciated Show details
Follow-up · New speed continued for fixed wireless 100/20 and is fairly stable. Original Speed may of been 50/10.
So far so good – My transition to Tangerine was easy as can be expected. A minor tech issue that was at my end as i brought my own router was also resolved with the tech staff from tangerine. my nbn connection is more stable than before. (A must for online gaming.) Show details
Follow-up · Its been one year now and my experiance has been good . After a recent network change I lost my connection. (due to a third party router.) One call to the tech departement and my system was back on line with the help they gave me. Thankyou .
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Positive reviews
Easy order via phone, reduced my monthly bill with Telstra from $74 with $8 shared number for Apple Watch to $27 for same GB with $10 shared number (plus 10% bundle discount). So overall a 57% reduction per month despite using the same mobile network and same inclusions.
I was very happy with the quality of the service provided by John, he was very professional and know what he is dealing with. John wasable to provide me with all the required information and speed up my request.
BINGO set up my internet he was very thorougher and helped me with everything I needed, I will be requesting him if I have any enquirers or problems thanks BINGO
Negative reviews
Three weeks since took my money and still no internet waiting time to get through really bad just to be given run around ive spoken to 7 different people each with a different story cancelling my subscription with them before I even got connected
I have been paying for Tangerine’s 'Ultra Speed' tier, but the actual speed is shockingly lower than even their cheapest 'Value Plan'. The internet constantly drops out and freezes, making it completely unusable. When I called customer service to resolve this, it took over an hour just to get connected. To make matters worse, every time you… Read more
finally get through, you have to repeat your entire story from the beginning because they don't keep proper records.
Two months ago, a representative promised to send me a test router to look into the issue. After waiting weeks with no delivery, I wasted another hour on the phone only to be told that they had already marked my case as "closed/resolved" in their system without doing anything.
Both Tangerine’s internet quality and their customer support are absolutely appalling.
Elena, hi. We are so sorry to hear about this… Read more
I want to share my experience so other customers are aware before signing up. My mum's internet service with Tangerine has not been working properly for quite a while. I am my mum's authorised contact, called Tangerine support on her behalf, I tried to explain that my mum's "modem" (more than 5 times) was reporting that the username or password… Read more
was incorrect.
The support experience was extremely poor. The agent appeared to be working from an overseas/offshore call centre, and there was loud TV or background noise during the call, which was very unprofessional. I had to repeat the same issue more than five times, explaining that the password was not available from the "modem", but the agent still did not seem to understand and kept asking where the password was not found.
Instead of listening properly and helping to resolve the issue, the female support agent raised her voice at us. This was rude and unacceptable.
In my opinion, Tangerine appears to rely on cheap outsourced/offshore customer support, and the quality of service we received was very poor. Customers should be aware that if something goes wrong with their NBN service, they may not get proper technical support or professional customer service.
This experience has been very disappointing. Our internet problem was not properly addressed, and the support call made the situation worse. I would not recommend Tangerine based on this experience.
He Y., hi. We are so sorry to hear about this… Read more
Recent reviews
MJ provided exceptional customer service throughout the entire process. She was professional, knowledgeable, friendly, and very responsive to all my questions and concerns. The information provided was clear and accurate, making the experience smooth and stress-free. I was also impressed with Tangerine Telecom’s competitive pricing, especially… Read more
considering the premium services and features offered. It is great to find a provider that delivers excellent value without compromising on quality.
Thank you, MJ from the Sales Team, for your outstanding support and dedication to customer satisfaction. Your assistance made a significant difference, and I highly recommend Tangerine Telecom to others.
Today I spoke with Mari at Tangerine regarding my current service. As an existing customer, I had been comparing plans from several other providers to ensure I was receiving good value. Not only was Tangerine already highly competitive, but Mari was able to match and then beat the pricing offered elsewhere. While there were a few moments where… Read more
communication was a little challenging, Mari remained patient, professional, and helpful throughout the conversation. Thanks to her assistance, I have decided to remain with Tangerine and will enjoy additional savings over the next 12 months. I appreciate the effort she made to help and the positive outcome achieved.
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Hi David, we are so sorry for this experience.… Read more