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From 1st July 2020 Tangerine Telecom is offering $10 in account credit to customers encouraging either a positive or negative review based on their experience. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here. Previous Incentives include: From Janurary 1st, 209 until June 30th, 2020, $25 in account credit.
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Brett L.Metropolitan Adelaide, SA
- NBN 50 (XL Speed Boost)
- Verified customer
Speeds are super reliable! Recommended
Been with Tangerine for 20 months now and speeds have ALWAYS been on point 43-45Mbps even on Wifi & in peak times. Customer service has been great when I had any queries.
1 comment
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Andrew R.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- 3 likes
much better than previous carrier
Received sms within 24 hours of purchase that internet had been connected.
called to speak to technical staff regarding connection, was on hold for less than a minute and all fixed in under 5 minutes.
speed is better than previous carrier but not as fast as i would have first thought given FTTP and distance from exchange is less than 500m.
pleased overall - 90mpbs down, 15mbps up.
1 comment
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Thanks Andrew!
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ShamSouth East Queensland, QLD
- 2 reviews
Waited a month and no internet no answer
Waited a month and no internet no answer then my account got closed even i asked not too. Basically if there is the slightest difficulty with your line they re out. They don't want to deal with issues just easy stuff.
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- NBN 50 (XL Speed Boost)
- Verified customer
Easy setup and customer support.
Setup of our connection was very straightforward. WhatsApp customer support service made for an easy process and the support staff were helpful and professional. Connection so far has been very good.
1 comment
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Thanks Chris, have a great day!
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Gold W.Sydney, NSW
4 months and still strong
Internet is fine, quick and if you miss a payment they don’t immediately cut you off like some other companies. I’d rather pay a late fee than to have to be disconnected and have no way of them paying my bill and then calling to have it reconnected which has happened in the past.
Easy, quick, hassle free. Modem is tacky but hasn’t died yet, when it does we will upgrade.
1 comment
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Amazing to read Gold.W, thanks for your ongoing support!
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Poor customer service
Was told modem would arrive within 1-2 business days. Modem was sent to incorrect address in a different state and Tangerine's response was "that's not our fault, you will have to organise with courier for correct delivery". Was told I would receive a call back from Tangerine and waited by the phone for 2.5 hours with no call back and had to call back myself to receive an update. No apology, no suitable resolution, poor attitude and customer service. Would not recomment this service to anyone.
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DavePerth
- 3 reviews
- 2 likes
- NBN 25 (Standard Speed)
- Verified customer
Very smooth procedure from sign up until NBN working
Good follow up, very responsive technical support (they still willing to pickup call at 5PM WA time / 8 PM NSW time) , very happy with connection speed and stability (speed as promised and no drop connection so far after 7 days).
1 comment
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Great to read Dave, have a wonderful day!
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Phil6452Far North Queensland, QLD
- 9 reviews
- 6 likes
- NBN 25 (Standard Speed)
- Verified customer
Tangerine NBN and Mobile
Have switched to Tangerine Telecom for both NBN and Mobile from Belong. Experienced an immediate improvement in customer service and support. Both speed and access are also excellent. Highly recommend
1 comment
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Cheers Phil!
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TimMetropolitan Adelaide, SA
- NBN 25 (Standard Speed)
- Verified customer
Good speed, reliability and value
Very easy and straightforward connecting to NBN for the first time (FTTC) from ADSL with a different company. Had to stay on hold for a while when ringing technical support but it was a Saturday. Speeds during peak hours as advertised, probably one of the best value on the market.
1 comment
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Thanks Tim!
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Hanna is great!
I didn't try it yet but Hanna was really helpful and had a lot of patience with me staying longer than what she had to and help me figure out everything for signing up, let's hope it works well thankyou Hanna!!
1 comment
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Thanks for the shout out to Hannah and the 5 stars Nicolas!
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Joshua S.Greater Melbourne (Outer), VIC
Very client minded service
I used to be a customer, so this is me just trying to say thanks. When I was with Tangerine I can't remember having any issues. What I am most pleased by with Tangerine is how quickly they are to contact, and how mindful of customer care they are. Example, I disconnected my service although was charged a small amount after. I thought about not calling, although after deciding to the funds were rectified which surprised me. Polite and quick, would go back to them.
1 comment
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Great to read how happy you are Josh!
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KICSydney, NSW
- 2 reviews
They cancelled my NBN service but still billed me for the next month?!
This would otherwise be a rating of 4-4.5 stars, however big question marks were raised in my mind when i discovered Tangerine had charged my CC for the next month when i had told them that the previous month would be the last month i would be with them. I did everything correctly on my end by notifying them that I wanted my service cancelled by the end of January and then they go and bill me for February. They even sent me a service cancellation email acknowledging my request. This is a huge oversight and failing in their streamlining of syste...Read more
ms/processes and makes me question their lack of organisation when it comes to billing. Their NBN service was quite good with barely a gliche, however continuing to charge former customers when they're no longer with the service is bordering on criminal. This makes me think twice as to whether I'd want to join them because one wonders what is going on there with regard to this aspect of their business?!Similar opinion? Write a review on ProductReview.com.au!
SamPerth, WA
- 3 reviews
- 1 like
Stay Away from Tangerine
Tangerine took our money immediately from our credit card -before the service had even started. They insist on prepayment. They then sent the modem to the wrong address, although we stated the correct address three times (and recorded the phone call to be sure). No matter what time we call, the wait time is more than 25 minutes.
1 comment
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Good afternoon,
We have reached out via a DM to assist you.... Read more
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Warren
- 8 reviews
- 12 likes
- Tangerine Telecom
- Verified customer
Direct Debit fee
Why do they charge a $3.50 if you chose to pay your bill manually. Tried to chat to them, and what a rude and arrogant bunch of people in their chat customer service. So I've now referred the matter to the Telecommunications Ombudsman.
I have changed my review to Excellent, due to Tangerine resolving my issues.
Thank you Tangerine and Jonas for all your help.
1 comment
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Good afternoon,
We have reached out via a DM to assist you.... Read more
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ArmidNorthern Region, NSW
- 7 reviews
- 1 like
Get value you paid!
I signed two Tangerine NBN plans, both are good. I am happy with the ISP, simply got the values I have paid. Later, there was not much use for one of the two plans, I changed it very to other lighter plan ISP (ads says it's cheaper). The termination was smooth too, no hidden tricks. It was nightmare after I chnage this plan from Tangerine to the cheaper ISP. I don't want name it.
1 comment
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Wonderful to read Armid, thank you!
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Good stable network and speed!
The nbn speed is really good and has a stable connection. I have never experienced a connection loss or drop in speed. Also the customer service is amazing!
I recommend Tangerine to all those who are looking for a good value for money nbn plan.
1 comment
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Thanks Harshith!
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Wifi unusable
Writing this using mobile data because wifi UNUSABLE - constant dropouts / timing out. Spent $$$ on powerline adaptors and phone data to stay connected. Terrible delayed tech service on whatsapp. Can't cancel direct debit online. BEWARE
1 comment
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Good afternoon,
We have reached out via a DM to assist you.... Read more
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Muhammad S.Perth, WA
internet that usually doesnt stop
internet doesnt stop. yes can go up and down sometimes. requires a bit more bandwidth i guess. but overall ok.
i am trying to upgrade to the 50 mbps connection to see how that one goes.
1 comment
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Great to read how satisfied you are Muhammad!
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ChantzeSydney Surrounds, NSW
WORST TELCO EVER
Advised Tangerine exactly what NBN advised me, requests weren't actioned correctly and it's been over a month with still no internet! They don't communicate, I have to follow them up (literally every day) there is no sense of urgency and on top of that they charged me a $59 connection fee up front and then invoiced me for a service I have not yet received.
Very, very poor service and incompetent representatives
1 comment
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Good afternoon,
We have reached out via a DM to assist you.... Read more
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BryceMurray Mallee, SA
Excellent service and amazing customer support!
I would recommend Tangerine to anyone looking for a budget provider but not without excellent support that many other provider lack.
Their service and support are second to none and I would recommend them to anyone!
1 comment
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Cheers Bryce!
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Questions & Answers
Kenasked
Are your telephone service staff located in Australia
2 answers
Tangerine has both Australian and overseas call centres.
That is not true. Tangarine only uses call centres which are located in Manilla.
Davidasked
What range does the Netcomm modem get? Mine struggles a lot over 4 metres away.
3 answers
Unfortunately, we never received the modem from Tangerine so I couldn’t tell you. I can say though, your range doesn’t sound right for a modern dual bandwidth gateway. I’d call your ISP and ask for help changing your broadcast channel to optimise signal in your home. If this doesn’t work, you may have a defective unit.
I used to use my wifi by the pool roughly 40 m away from my house so there may be something wrong with your modem.
Thanks everyone
@Tangerine, please read. your equipment is terrible.
Sweetlyeasygoingasked
How do move my NBN to another house?
No answers
Details
Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
---|---|---|---|---|
Standard Monthly Price | $59.90 | $69.90 | $89.90 | |
Promotional Monthly Price | $49.90 | $59.90 | $79.90 | |
Promotional Offer | $49.90 for the first 6 months, then $59.90 ongoing | $59.90 for the first 6 months, then $69.90 ongoing | $79.90 for the first 6 months, then $89.90 ongoing | |
Service Type | NBN | NBN | NBN | ADSL |
Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | |
Contract | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period | |
Data Allowance | Unlimited | Unlimited | Unlimited | |
NBN Speed Tier | 25/5 | 50/20 | 100/40 | |
Max Download Speed | 25 Mbps | 50 Mbps | 100 Mbps | |
Max Upload Speed | 5 Mbps | 20 Mbps | 40 Mbps |
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Support R.Tangerine Telecom
Great to read Brett!