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Tangerine Telecom
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Tangerine Telecom

Pros

Fast speeds
Stable connection
Professional customer support

Details

About Tangerine Telecom

Tangerine Telecom is an Australian-owned NBN provider, and offers the following NBN plans.

  • Standard Speed: unlimited data and a typical evening speed of 25Mbps.
  • XL Speed Boost: unlimited data and 50Mbps typical evening speed.
  • XXL Speed Boost: unlimited data and 92Mbps typical evening speed.
  • XXL Speed Boost: unlimited data with a typical evening speed of 205Mbps.

You can choose a Google Nest Wifi Router or bring your own modem. If you need a few extras, you can bundle your plan with a phone plan or a mobile sim. Sim-only mobile plans can also be purchased separately.

The company is also partly owned by Commonwealth Bank, which means there are some special benefits for CommBank customers.

Points of praise:

  • Most reviewers who used Tangerine were happy with their internet speeds, and said that they were or were very close to the speeds advertised.
  • They also said that they had a reliable, stable connection, and rarely experienced drop outs.
  • For the most part, reviewers were also happy with Tangerine’s customer service, saying that staff were pleasant, helpful, and resolved issues professionally.
Compare all 5 Tangerine Telecom
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.90$69.90$89.90$109.90
Typical Evening Download Speed 25Mbps50Mbps92Mbps205Mbps
Promotional Monthly Price $44.90$54.90$69.90$89.90
Promotional Offer

$44.90 for the first 6 months, then $59.90 ongoing

$54.90 for the first 6 months, then $69.90 ongoing

$69.90 for the first 6 months, then $89.90 ongoing

$89.90 for the first 6 months, then $109.90 ongoing

Max Upload Speed 10 Mbps20 Mbps20 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps50 Mbps100 Mbps250 Mbps
Compare all 5 Tangerine Telecom
Visit official website

Reviews

  • Value for Money
    4.2 (3,318)
  • Transparency
    4.1 (3,034)
  • Customer Service
    4.2 (3,333)
  • Adequate Speeds Yes (2,641) · No (413)
Previous
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Reviewer Photos & Videos

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Very satisfied

published

Fast and reliable internet provision and I've received excellent customer service.

  • Value for Money
  • Transparency
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The reviewer stated that an incentive was offered for this review

Tangerine, unlimited data

published

Any issues resolved swiftly, excellent price and customer service, always get to talk to a person.

  • Value for Money
  • Transparency
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The reviewer stated that an incentive was offered for this review

AmyT
AmyT
  • 2 reviews

Efficient service with A+ customer service

published

Every time I call the helpline the person on the other end of the phone is extremely polite and patient. When having trouble setting up my nbn for the first time, they were so patient while we trouble-shooted. Honestly would choose tangerine every time just for their customer service alone

  • Value for Money
  • Transparency
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The reviewer stated that an incentive was offered for this review

Kallumari R.
Kallumari R.Greater Melbourne (Metropolitan), VIC

Never had an issue with internet so far

published

Reliable service and great customer support. Stable speeds and didn’t face any interruptions so far.

  • Value for Money
  • Transparency
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semirik
semirik
  • 2 reviews

Excellent help

published

Excellent help with BYO modem step through process given clearly

  • Customer Service
  • Incentivised Review No
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Tim Loi
Tim LoiGreater Melbourne (Inner), VIC

Great service and Value

published

ive been using tangerine NBN for more than a year now. No issues and recently ive upgraded to XXL speedboost - the service agent helped me transition to upgraded plan effortlessly. thank u so much

  • Value for Money
  • Transparency
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Mari_oh
Mari_ohSydney, NSW

Great customer service!

published

Tony and the team were extremely helpful in adding phone line to my current plan. Tony even took the time to clarify a few things regarding billing that I was unsure about. Even wished me happy birthday in advance! :P Top bloke!

  • Value for Money
  • Transparency
  • Customer Service
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The reviewer stated that an incentive was offered for this review

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Next

Customer service is Awesome

published

The guidance and help to connect the internet by Abby was quite appreciable.

  • Value for Money
  • Transparency
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The reviewer stated that an incentive was offered for this review

HappyWA
HappyWAPerth, WA

Customer service and response to ensure service standards is why I will stay with Tangarine. Cheers

published

Byo modem reset itself and have had fantastic assistance to ensure service continued.

  • Value for Money
  • Transparency
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Great Service from Jeff

published

I needed assistance from customer service and Jeff was very helpful and actioned my inquiry straight away which was very helpful.

  • Value for Money
  • Transparency
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The reviewer stated that an incentive was offered for this review

Good price and service, Telstra often overcharged me and were impossible to reach a human on the phone

published

Speed as advertised and no issues with dropping out. Definitely give them a go.

  • Value for Money
  • Transparency
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Perfect service!

published

Great customer service and perfect communication even though there was a poor reception. Thanks Abby

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The reviewer stated that an incentive was offered for this review

Internet Service Providers

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Right level of assistance when I need it

published

I've moved houses a couple of times now with Tangerine and both have gone smoothly, including the latest time where they had to order a new NBN box. The box arrived promptly and Abby at tech support was able to walk me through config. I was up and running within a few hours of recieving the box.

  • Value for Money
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The reviewer stated that an incentive was offered for this review

Vishal V.
Vishal V.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Excellent service

published

Best customer service experienced so far, no long wait when you call them, quick solution guaranteed

  • Value for Money
  • Customer Service
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Works well

published

Does the job well at a competitive price and great customer service.

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The reviewer stated that an incentive was offered for this review

Questions & Answers

kstaff37
kstaff37asked
Tangerine Telecom

Can I get message bank with Tangerine?

1 answer
Tangerine Telecom
Support R.Tangerine TelecomSend a private message

Kstaff37, with can assist with mobile voicemails or VOIP Voicemails for any customer that moves that service over to us. Please call us on 1800211112 and follow the prompts for sales. Thanks TT

Tracey R
Tracey Rasked
Tangerine Telecom

Been with TPG for 8 years, what's the average speed for your XXL package and what's process to switch? Will my house be without NBN? I have two boys so that won't fly lol

1 answer
Tangerine Telecom
Support R.Tangerine TelecomSend a private message
Oriel G.
Oriel G.asked
Tangerine Telecom

Hello
I'm currently paying
Belong $70.00 a month for NBN
Telstra $82.00 month for mobile & special health phone
Can you please have a lot at this and let me know if I can get a better deal from Tangerine
Thank you

1 answer
Tangerine Telecom
Support R.Tangerine TelecomSend a private message

Hi Oriel, you can check out our sweet deals on our website https://www.tangerinetelecom.com.au/nbn/nbn-broadband, we would need to know what speed you are currently on to be able to compare plans.

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Get an answer from our members and Tangerine Telecom representatives

Tangerine Telecom

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