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Tangerine Telecom
NBN 50/20 (XL Speed Boost), NBN 25/10 (Standard Speed), NBN 100/20 (XXL Speed Boost), etc... (See All)Pros
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About Tangerine Telecom
Tangerine Telecom is an Australian-owned NBN provider, and offers the following NBN plans.
- Standard Speed: unlimited data and a typical evening speed of 25Mbps.
- XL Speed Boost: unlimited data and 50Mbps typical evening speed.
- XXL Speed Boost: unlimited data and 92Mbps typical evening speed.
- XXL Speed Boost: unlimited data with a typical evening speed of 205Mbps.
You can choose a Google Nest Wifi Router or bring your own modem. If you need a few extras, you can bundle your plan with a phone plan or a mobile sim. Sim-only mobile plans can also be purchased separately.
The company is also partly owned by Commonwealth Bank, which means there are some special benefits for CommBank customers.
Points of praise:
- Most reviewers who used Tangerine were happy with their internet speeds, and said that they were or were very close to the speeds advertised.
- They also said that they had a reliable, stable connection, and rarely experienced drop outs.
- For the most part, reviewers were also happy with Tangerine’s customer service, saying that staff were pleasant, helpful, and resolved issues professionally.
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
|---|---|---|---|---|
| Standard Monthly Price | $59.90 | $69.90 | $89.90 | $109.90 |
| Typical Evening Download Speed | 25Mbps | 50Mbps | 92Mbps | 205Mbps |
| Promotional Monthly Price | $44.90 | $54.90 | $69.90 | $89.90 |
| Promotional Offer | $44.90 for the first 6 months, then $59.90 ongoing | $54.90 for the first 6 months, then $69.90 ongoing | $69.90 for the first 6 months, then $89.90 ongoing | $89.90 for the first 6 months, then $109.90 ongoing |
| Max Upload Speed | 10 Mbps | 20 Mbps | 20 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 25 Mbps | 50 Mbps | 100 Mbps | 250 Mbps |
Reviewer Photos & Videos
Fast and reliable internet provision and I've received excellent customer service.
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Any issues resolved swiftly, excellent price and customer service, always get to talk to a person.
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- 2 reviews
Every time I call the helpline the person on the other end of the phone is extremely polite and patient. When having trouble setting up my nbn for the first time, they were so patient while we trouble-shooted. Honestly would choose tangerine every time just for their customer service alone
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Reliable service and great customer support. Stable speeds and didn’t face any interruptions so far.
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- 2 reviews
Excellent help with BYO modem step through process given clearly
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ive been using tangerine NBN for more than a year now. No issues and recently ive upgraded to XXL speedboost - the service agent helped me transition to upgraded plan effortlessly. thank u so much
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Tony and the team were extremely helpful in adding phone line to my current plan. Tony even took the time to clarify a few things regarding billing that I was unsure about. Even wished me happy birthday in advance! :P Top bloke!
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The reviewer stated that an incentive was offered for this review
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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
The guidance and help to connect the internet by Abby was quite appreciable.
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The reviewer stated that an incentive was offered for this review
Customer service and response to ensure service standards is why I will stay with Tangarine. Cheers
Byo modem reset itself and have had fantastic assistance to ensure service continued.
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I needed assistance from customer service and Jeff was very helpful and actioned my inquiry straight away which was very helpful.
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Good price and service, Telstra often overcharged me and were impossible to reach a human on the phone
Speed as advertised and no issues with dropping out. Definitely give them a go.
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Great customer service and perfect communication even though there was a poor reception. Thanks Abby
The reviewer stated that an incentive was offered for this review
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I've moved houses a couple of times now with Tangerine and both have gone smoothly, including the latest time where they had to order a new NBN box. The box arrived promptly and Abby at tech support was able to walk me through config. I was up and running within a few hours of recieving the box.
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- 2 reviews
Best customer service experienced so far, no long wait when you call them, quick solution guaranteed
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Does the job well at a competitive price and great customer service.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Can I get message bank with Tangerine?
Kstaff37, with can assist with mobile voicemails or VOIP Voicemails for any customer that moves that service over to us. Please call us on 1800211112 and follow the prompts for sales. Thanks TT
Been with TPG for 8 years, what's the average speed for your XXL package and what's process to switch? Will my house be without NBN? I have two boys so that won't fly lol
Hi Tracey our typical evening speed for the XXL is 92Mbps but your speed will vary due to multiple factors. The first is what tech type your address will receive from nbn. It is easy to switch, you ca...
Read moren complete an application online or you can call our sales team 1800211112. You may be without service for a couple of hours whilst nbn process the transfer from TPG to Tangerine.
Hello
I'm currently paying
Belong $70.00 a month for NBN
Telstra $82.00 month for mobile & special health phone
Can you please have a lot at this and let me know if I can get a better deal from Tangerine
Thank you
Hi Oriel, you can check out our sweet deals on our website https://www.tangerinetelecom.com.au/nbn/nbn-broadband, we would need to know what speed you are currently on to be able to compare plans.
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