Been with Tangerine for 20 months now and speeds have ALWAYS been on point 43-45Mbps even on Wifi & in peak times. Customer service has been great when I had any queries.

Received sms within 24 hours of purchase that internet had been connected.
called to speak to technical staff regarding connection, was on hold for less than a minute and all fixed in under 5 minutes.
speed is better than previous carrier but not as fast as i would have first thought given FTTP and distance from exchange is less than 500m.
pleased overall - 90mpbs down, 15mbps up.

Waited a month and no internet no answer then my account got closed even i asked not too. Basically if there is the slightest difficulty with your line they re out. They don't want to deal with issues just easy stuff.

Setup of our connection was very straightforward. WhatsApp customer support service made for an easy process and the support staff were helpful and professional. Connection so far has been very good.

Internet is fine, quick and if you miss a payment they don’t immediately cut you off like some other companies. I’d rather pay a late fee than to have to be disconnected and have no way of them paying my bill and then calling to have it reconnected which has happened in the past.

Easy, quick, hassle free. Modem is tacky but hasn’t died yet, when it does we will upgrade.

Was told modem would arrive within 1-2 business days. Modem was sent to incorrect address in a different state and Tangerine's response was "that's not our fault, you will have to organise with courier for correct delivery". Was told I would receive a call back from Tangerine and waited by the phone for 2.5 hours with no call back and had to call back myself to receive an update. No apology, no suitable resolution, poor attitude and customer service. Would not recomment this service to anyone.

Good follow up, very responsive technical support (they still willing to pickup call at 5PM WA time / 8 PM NSW time) , very happy with connection speed and stability (speed as promised and no drop connection so far after 7 days).

Have switched to Tangerine Telecom for both NBN and Mobile from Belong. Experienced an immediate improvement in customer service and support. Both speed and access are also excellent. Highly recommend

Very easy and straightforward connecting to NBN for the first time (FTTC) from ADSL with a different company. Had to stay on hold for a while when ringing technical support but it was a Saturday. Speeds during peak hours as advertised, probably one of the best value on the market.

I didn't try it yet but Hanna was really helpful and had a lot of patience with me staying longer than what she had to and help me figure out everything for signing up, let's hope it works well thankyou Hanna!!

I used to be a customer, so this is me just trying to say thanks. When I was with Tangerine I can't remember having any issues. What I am most pleased by with Tangerine is how quickly they are to contact, and how mindful of customer care they are. Example, I disconnected my service although was charged a small amount after. I thought about not calling, although after deciding to the funds were rectified which surprised me. Polite and quick, would go back to them.

Tangerine took our money immediately from our credit card -before the service had even started. They insist on prepayment. They then sent the modem to the wrong address, although we stated the correct address three times (and recorded the phone call to be sure). No matter what time we call, the wait time is more than 25 minutes.

Why do they charge a $3.50 if you chose to pay your bill manually. Tried to chat to them, and what a rude and arrogant bunch of people in their chat customer service. So I've now referred the matter to the Telecommunications Ombudsman.
I have changed my review to Excellent, due to Tangerine resolving my issues.
Thank you Tangerine and Jonas for all your help.

I signed two Tangerine NBN plans, both are good. I am happy with the ISP, simply got the values I have paid. Later, there was not much use for one of the two plans, I changed it very to other lighter plan ISP (ads says it's cheaper). The termination was smooth too, no hidden tricks. It was nightmare after I chnage this plan from Tangerine to the cheaper ISP. I don't want name it.

The nbn speed is really good and has a stable connection. I have never experienced a connection loss or drop in speed. Also the customer service is amazing!

I recommend Tangerine to all those who are looking for a good value for money nbn plan.

Writing this using mobile data because wifi UNUSABLE - constant dropouts / timing out. Spent $$$ on powerline adaptors and phone data to stay connected. Terrible delayed tech service on whatsapp. Can't cancel direct debit online. BEWARE

internet doesnt stop. yes can go up and down sometimes. requires a bit more bandwidth i guess. but overall ok.
i am trying to upgrade to the 50 mbps connection to see how that one goes.

Advised Tangerine exactly what NBN advised me, requests weren't actioned correctly and it's been over a month with still no internet! They don't communicate, I have to follow them up (literally every day) there is no sense of urgency and on top of that they charged me a $59 connection fee up front and then invoiced me for a service I have not yet received.
Very, very poor service and incompetent representatives

I would recommend Tangerine to anyone looking for a budget provider but not without excellent support that many other provider lack.

Their service and support are second to none and I would recommend them to anyone!