Three weeks before we were to move into our new house, I order NBN and on the day it was suppose to start they decided to only then post out the modem leaving me unable to continue working from home. How much notice do they need and why does it take three weeks before they even put the modem in the post let alone the time it takes to get delivered these days. I made several calls trying to find out what was happening only to always be told someone will get back to me but they never did, leaving me to call back and start the conversation all over again with someone else.
My advice, don't even bother with Tangerine, a complete waste of time and money.

They churned me from another ISP however they couldn't get me connected even with an hour of tech support. I have churned from 2 other companies with no issues using a byo device.

Connection is reliable and technical support team is very friendly and effective. Manage to solve my connection issue after moving to a new property with a simple call and clear direction was provided.

Activation and connection:
Tangerine were very quick to activate the line and had provided good, uninterrupted service for the past 2 months.

Speed:
The claimed typical evening speed for our service is 42 Mbps, which should be 5-8 times faster than required for movie streaming, but the we often experience buffering lag when we stream.

Outage and customer service:
Yesterday, however, we experienced an outage and I had to wait 40 min on the line to speak to a consultant to report it. The connection has not been restored a day later and no further updates have been received from Tangerine yet.

I had a very good experience in ordering and receiving my NBN in a very timely manner. Modem was filtered next day. Set up instructions on site were great and fast NBN was up and running very quickly. Interactions on the phone and online chat were great. I would suggest any delay is more than likely on NBN co's end as opposed to Tangerine.

Just like The Flaming Lips song - she uses Tannnnngerines.

Very glad I'm using Tangerine NBN. They deliver on all their promises. Signing up was simple, connection was quick, speeds are great. BYO modem worked seamlessly.

Really rude customer service, i gave a call on 1/6 at 9am, for applying new service. I got question to ask but the lady is really really rude & hang up the phone in the middle. Really bad, im a housing operator & plan to give them more than 10 nbn application but too bad, they hang up.

No problems with connections, very quick, speed is very quick, very friendly and helpful people when I contacted them on the phone, I would recommend tangerine to everybody i know.

No issues so far, no dropouts, helped me to setup my BYO modem, technical support is fast and patient. They made the technician appointment 4 times faster than optus, all good so far

Great service throughout the whole process, at this it is fast and reliable, I highly recommend. Nothing fancy, but fast internet and a friendly person to deal with throughout the connection process.

I cant believe how fast their NBN is even though it's the standard speed I was hesitated first cause everyone here are using Tpg but I risked it anyway and I don't regret it

Excellent no frills broadband that delivers on promised speeds. Application and set up process was perfect and I was constantly updated on progress. I would highly recommend this company for your internet needs.

It was a long wait for NBN to go live at our premise. Once NBN went live, it was just a matter of minutes for us to get connected.
Now its vroom, vroom.....All connected and rocking now !!

Amazing !! Thanks Tangerine !!

Given the problems I'd had with another provider I was dreading having to connect to NBN again. However, Tangerine was excellent. From start to finish the process was seamless, more than enough notifications via email and SMS to ensure we missed nothing. The modem arrived within 2 days (even with COVID mail!). The price is very competitive and there have been absolutely no problems.

Quick connection and easy installation. I get the speed as stipulated in my standard plan. Helpful customer service. Good value for your money. In fact the cheapest in the market right now. Highly recommended.

Fast easy connection, no dropouts. Service is fast and customer service were very helpful when setting it up. Email notifications sending updates before connection were very useful. Feel confident with the service so far.

Attempted to change to Tangerine NBN in March, connection ended up in late April. Once connected, the speed was no way close to what they promise: 25MBps as per 7-11 pm. Kept on checking thespeed for about 10 times, different time different days, their speed is only 6 MBps! Never above 10Mbps. Unbelievable. Not even faster than my ADSL. Ended up disconnecting the service. They never even bother to ask why or any attempt to call back to improve the service. Never been ever able to speak to their customer service. I wonder why they get such high ratings.

My modem became faulty after a month of use. The tech support team promised a replacement on the following day. Two days later they said it was an oversight and that it be replaced immediately. It's day five, they tell me I have to post the faulty modem before anything is done. All this time, they said they would contact me with an update. I have never heard from them.
If you need a provider to care about you as a customer, stay away from tangerine.