Tangerine Telecom

Tangerine Telecom

 Verifiedtangerinetelecom.com.au
Tangerine Telecom
4.2

7,887 reviews

PositivevsNegative
82% · 6,4911,215 · 15%
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Adequate Speeds Yes · No
Value for Money
4.2
Transparency
4.1
Customer Service
4.2
Fast speeds
Stable connection
Professional customer support

Reviews

7,887 reviews
Will
WillIllawarra, NSW2 posts
  NBN 50/20

Regrets

Have swapped before without hassles and having to change settings in my modem. I regret swapping and it would have been good to be advised before that you would need to enter email/password. Download speeds are good, upload are a bit behind and this at 1pm. Actually after reading some of the questions I am not sure on the length of my plan or data limits Show details
Value for Money
Transparency
Customer Service
Tangerine Telecom
Tangerine Telecom   DM   
More

Hi Will, we are sorry to read of your above issues, we have sent you a private message to assist you further. Thanks, Team Tangerine

Tim T.
Tim T.South East Queensland, QLD
  NBN 50/20

Technical support

Technical issue that John from the technical team assisted with. Couldn’t be more helpful. He persisted and was patient enough to talk me through the issue very much appreciated
Value for Money
Kayub M.
Kayub M.Sydney, NSW
  NBN 50/20

Poor!

Not recommended. The internet service was good for the first 2 months, but then was slow from time to time. My friends were using the same one too, they also were saying its terribly slow. They switched to another one too.
And their cancellation policy is terrible. You can't cancel conveniently, have to cancel on the last day of billing cycle. Otherwise, they will charge you for the next billing cycle and they don't have refund policy. My last day was 15 June, 16th was the weekend and I called on 17th to cancel at around 11ish.
So, I was late by like half day and now they charged me for the whole next month. And yes of course no refund policy. Show details
Tangerine Telecom
Tangerine Telecom   DM   
More

Hi Kayub, we are sorry to read of your above issues, we have sent you a private message to assist you further. Thanks, Team Tangerine

MR A.
MR A.Greater Melbourne (Outer), VIC
  NBN 250/25

The worst internet company in the whole world

Absolutely rubbish. I use 250/25 and just ran a internet test speed in my PS5 and also in goole and the download speed is roughly 15mbps whereas the upload speed is not even 1 mbps. Who is the looser [Details Removed]? WHY DO YOU HAVE SUCH PATHETIC TEAM? Customer service is worst, internet service is worst. Such a waste of my money and time. Show details
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Tangerine Telecom
Tangerine Telecom   DM   
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Hi Mr A, we are sorry to read of your above issues, we have sent you a private message to assist you further. Thanks, Team Tangerine

terry
terry2 posts
  NBN 100/20

Caution Unreliable help when help was needed

Really disappointed with tangerine telecommunications I was with them for several years and when I decided to upgrade my modem there technically support staff where unable to help . I had a I.T. consultant organising the set up and the nbn connection from tangerine was locked so the new modem wouldn't work .

Once I changed service providers the new modem worked straight away very disappointing if I could give zero stars that's how I would rate there technically support . Show details

Transparency
Customer Service
Tangerine Telecom
Tangerine Telecom   DM   
More

Hi Terry, we are sorry to read of your above issues, we have sent you a private message to assist you further. Thanks, Team Tangerine

diddums
diddumsSouth East Queensland, QLD9 posts
  NBN 50/20

Couldn't be any better

Excellent and very patient service provided by client service officer. Had to deal with an elderly not computer ofay customer. Had internet and 2 mobiles switched over today and all up and running, not full speed the 50 but that could be me. Faster than I had and the internet 30 dollars cheaper a month for the next 6 months, so win win in my books. Thanks to the client service officers who assisted me today. Show details
Vig
VigWestern District, VIC2 posts
  NBN 100/20

NBN 5G

Just wanted to Thank Alih for all his help today connecting our NBN 5G he was so helpful and nothing was a hassle to him Thankyou so much Show details
Bindi
BindiGippsland, VIC7 posts
  NBN 25/10

A caring response

Today when I viewed my bill on the Tangerine portal, I noticed it was higher than usual. I called Tangerine and my call was answered quickly by Marvin. He is a good listener and has a calm, reassuring and caring phone presence. He effectively checked my account details and promised to call me back with a solution. The return call came through quickly and I was told the nature of the problem and issued with a credit for the excess amount. As always, I am delighted with the fast call response and professional, polite operators. I know that they are often victims of aggression and abuse and I admire that they still approach each customer with helpful kindness. Thanks Marvin and thanks Tangerine! Show details
Andrew A.
Andrew A.
  NBN 250/25

Highly recommended

Great experience so far. Sign up process was seamless and support experience was great compared to my previous provider. Show details
Aristea K.
Aristea K.Greater Melbourne (Outer), VIC
  Tangerine Telecom

Excellent customer service

My phone call was answered too quick. Excellent service, Princess was amazing, she was patient and responded to all my questions. Also she proceeded with my application of moving houses the same minute.
Mal
Mal
  Tangerine Telecom

Very unhappy

I tried to update my card (mastercard) details again ! and was told there was a billing problem and was told that I may or may not be charged with a late payment fee . Show details
Tangerine Telecom
Tangerine Telecom   DM   
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Hi, we are sorry to read of your above issues, we have sent you a private message to assist you further. Thanks, Team Tangerine

iluvbread
iluvbreadGreater Melbourne (Metropolitan), VIC24 posts
  NBN 50/20

Easy internet sign up

Just signed up to NBN for cheaper deal.
So far so good.
Transferring from old ISP to Tangerine was extremely quick - took less than 2 days.
Call centre was helpful, no wait time and operator (Via Marie) was excellent.
Value for Money
Customer Service
Michael Graham
Michael GrahamSouth East Queensland, QLD
  NBN 25/10

Excellent Customer Service

Excellent customer service from Angel who was very helpful & efficient in resolving my issues. She confirmed our internet service was re-activated & account details are correct. Show details
Value for Money
Transparency
Customer Service
Steve L.
Steve L.Richmond-Tweed, NSW
  NBN 100/20

no waiting for someone to answer the phone

the best thing about tangerine is: that someone always answers the phone quickly. that's a nice change.
Roger C.
Roger C.
  NBN 25/10

Takes much time to start

I am waiting +4 days just for accept my service request... Show details
Value for Money
Transparency
Customer Service
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Tangerine Telecom
Tangerine Telecom   DM   
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Hi, we are sorry to read of your above issues, we have sent you a private message to assist you further. Thanks, Team Tangerine

Questions & Answers

brianbron
brianbron · Tangerine Telecom

I have trouble finding out my monthly internet usage. I am on a 200GB wireless broadband plan and when that runs out I lose all internet until the beginning of the next month, so it is important I know how much I have left. Tangerine say I can access this data via their self care portal, but when I look for this there is nothing there. Their chat bot Peely is absolutely useless, and admits she is "still learning". I have wasted half an hour this morning trying to get usage information - not impressed!
Their internet performance is good, but customer service and website leaves a lot to be desired.

Tangerine Telecom
Tangerine Telecom   DM   

Hi Brian, sorry to read of your frustrations and we appreciate the feedback you have provided. We have reached out to you via a private message.

Del
Del · Tangerine Telecom

Where is your call center located? Is it in Australia or offshore, if offshore where is it located? Thank you

Del
Del  

It's been three business days, I'll take the lack of reply as a yes that your call center IS offshore & you don't want to announce it because you know Aussies dislike them & it will lose you business.

nxxf n.
nxxf n. · NBN 50/20 (Value Plus)

I want watch 1080P video on youtube. NBN 50/20 is good for this?

Tangerine Telecom
Tangerine Telecom   DM   

Hi NxxF n. Thank you for your questions! Yes, our NBN 50/20 will enable you to watch 1080p videos on Youtube if that specific video allows it.

Liz V.
Liz V.  

There is heavy speed variations..you will need vpn to stop speed throttling

See all Tangerine Telecom questions

Details

About Tangerine Telecom

Tangerine Telecom is an Australian-owned NBN provider, and offers the following NBN plans.

  • Value: unlimited data and a typical evening speed of 25Mbps.
  • Value Plus: unlimited data and 50Mbps typical evening speed.
  • Speedy: unlimited data and 92Mbps typical evening speed.
  • SuperSpeedy: unlimited data with a typical evening speed of 205Mbps.
  • UltraSpeedy: unlimited data (typical evening speed unavailable).

You can choose from Tangerine’s range of Wi-Fi mesh modems or bring your own modem. If you need a few extras, you can bundle your plan with a phone plan or a mobile sim. Sim-only mobile plans can also be purchased separately.

The company is also partly owned by Commonwealth Bank, which means there are some special benefits for CommBank customers.

Points of praise:

  • Most reviewers who used Tangerine were happy with their internet speeds, and said that they were or were very close to the speeds advertised.
  • They also said that they had a reliable, stable connection, and rarely experienced drop outs.
  • For the most part, reviewers were also happy with Tangerine’s customer service, saying that staff were pleasant, helpful, and resolved issues professionally.
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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79.90$64.90$84.90$104.90
Typical Evening Download Speed 50Mbps25Mbps100Mbps245Mbps
Promotional Monthly Price $59.90$49.90$64.90$84.90
Promotional Offer

$59.90 for the first 6 months, then $79.90 ongoing

$49.90 for the first 6 months, then $64.90 ongoing

$64.90 for the first 6 months, then $84.90 ongoing

$84.90 for the first 6 months, then $104.90 ongoing

Typical Evening Upload Speed17Mbps8.5Mbps17Mbps21Mbps
Max Upload Speed 20 Mbps10 Mbps20 Mbps25 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
Awards 2023202320232023
Visit official website

Contact info for Tangerine Telecom

Mon7:00 am - 12:00 am
Tue7:00 am - 12:00 am
Wed7:00 am - 12:00 am
Thu7:00 am - 12:00 am
Fri7:00 am - 12:00 am
Sat8:00 am - 8:00 pm
Sun8:00 am - 8:00 pm

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