Joined tangerine in the last month and it was a quick and simple connection process. Customer service were extremely helpful in getting me set up. Glad I've joined and have had no issues so far.

I moved from another provider to them, first, they did not conttect my service until a day and half later (was a straight swap of FTTP service). Now been connected for 3 days and have noticed multiple dropouts every day. I've been on NBN with two otyer providers for 3 years at this adderees and never had such dropouts before. ALso, their speed test results seems to be lower than their competitors.

I was with another provider and decided to change as I was very disappointed with their service. There was connection issues with previous provider and I was told I was going to be without NBN for a week. I changed to Tangerine on Friday, my connection was active on Saturday and my new modem was delivered at 8:10am on the Tuesday. Tangerine managed to have me connected again, two days earlier than my old provider, even factoring in setting a new service up and modem delivery. Very impressed!

Small connection issues that were fixed professionally and quickly! The lady offering me assistance was patient, informative and prompt! Very happy with the support network and the quick time frame it was repaired in!

I've been trying to contact them both on live chat and Facebook for 2 days, asking the same question - if my modem works with their system. Finally, someone picks it up. I had to ask the same question 4 times. Then they pass me on to tech support. They had no idea if it works or not. I asked why, what could be the problem - Aussie Broadband has guaranteed that it would work with them - and they just closed the chat on me. I'm surprised to read so many positive reviews, especially on customer service, as my experience has been incredibly poor.

Great service from the Representative for Tangerine was very professional and most helpful with my queries and requests. I requested and received a refund and was informed of a more efficient method for payments. All resolved perfectly. Thank you.

My NBN transition from a different provider to Tangerine was seamless. The website is simple and helps you navigate through the plans in just a few steps. Service has been great and speeds for my NBN50 plan touch close to 45mbps - 48mbps. No drop out and its been smooth sailing so far.

Switched over from the previous provider, not happy with the speed. It took only 1 day for transition. Had some connection issue at the beginning, contacted the technical support, they were very patient, professional and worked with us to solve the issue . Very happy with speed ever since. Their price is also competitive , highly recommend to choose Tangerine !

Connected to tangerine and was great for first month and then lucky to get 12-18 mbps and numerous contacts and they don't care at all, always on hold to tech support for at least 30-45 minutes and then either disconnects or they hang up.
Do not connect to tangerine as they are totally fraudulent and take money and don't care if you have no service!!!
So many complaints with tio and still no resolution

Switched over from my previous provider . Was an easy transition , Tangerine handled it and did it quickly , same service , reliable but cheaper . No dropouts and steady connection . I would recommend them .

So far with Tangerine their NBN50 plan has provided speeds up to around 48mbps, with peak times (larger now due to COVID) down to the as promised speed of around 42-44mbps (I have some distance between myself and my router that probably affects this). As seen below despite heavy load from COVID restrictions I presume the service performs respectably from my 5ghz band on my router.

Had issues with my previous provider and decided to change to another one. Tangerine was great since the first time I went on their website, which is really well designed by the way. The activation was very quick and the connection is running perfectly.

Both the modem and the NCD arrived within days of signing up online. Easy to follow instructions and we were online within 45 minutes. Been running about a week and no drop outs and the speed is what I expected. The easiest internet process I have ever experienced. I can recommend.

Tangerine. Tips for good customer service. Meet your deadlines. Promise to call? Do so. Don't blame each other for bad service. If you have a complaints line, answer it. Dumped!

Returning customer as the support service team is very helpful - thanks MJ for getting us set up so fast! Would recommend to others looking for a simple plan and set up.

Change over went well with tangerine. Unfortunately can't say same for NBN who had to revisit property and make correct changes. Tangerine helpful in getting this sorted. Advertised speed attained every day so far.

I had issues connecting my BYO modem and router. I didn't have to wait long when I called technical support and Julian was super patient with me sorting out my specific issue which FYI was not tangerines fault at all. Everything is copacetic now, I was initially dubious about tangerine so for any new people thinking of making the switch. Follow other people's reviews. The savings tangerine offers can go towards your family so its worthwhile.