Tangerine Telecom
NBN 50/20 (Value Plus), NBN 25/10 (Value), NBN 100/20 (Speedy), etc... · See All
- tangerinetelecom.com.au
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- Award Winner 2023
7,333 reviews · Statistics
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Tangerine Telecom is a ProductReview.com.au Awards Winner for 2023. Learn more
Details
About Tangerine Telecom
Tangerine Telecom is an Australian-owned NBN provider, and offers the following NBN plans.
- Value: unlimited data and a typical evening speed of 25Mbps.
- Value Plus: unlimited data and 50Mbps typical evening speed.
- Speedy: unlimited data and 92Mbps typical evening speed.
- SuperSpeedy: unlimited data with a typical evening speed of 205Mbps.
- UltraSpeedy: unlimited data (typical evening speed unavailable).
You can choose from Tangerine’s range of Wi-Fi mesh modems or bring your own modem. If you need a few extras, you can bundle your plan with a phone plan or a mobile sim. Sim-only mobile plans can also be purchased separately.
The company is also partly owned by Commonwealth Bank, which means there are some special benefits for CommBank customers.
Points of praise:
- Most reviewers who used Tangerine were happy with their internet speeds, and said that they were or were very close to the speeds advertised.
- They also said that they had a reliable, stable connection, and rarely experienced drop outs.
- For the most part, reviewers were also happy with Tangerine’s customer service, saying that staff were pleasant, helpful, and resolved issues professionally.
Tangerine Telecom is a 2023 ProductReview.com.au Award Winner in the Internet Service Providers category. Reviewers have loved Tangerine for its value for money and great customer service.
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|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $79.90 | $64.90 | $84.90 | $104.90 |
| Typical Evening Download Speed | 50Mbps | 25Mbps | 95Mbps | 200Mbps |
| Promotional Monthly Price | $59.90 | $49.90 | $69.90 | $84.90 |
| Promotional Offer | $59.90 for the first 6 months, then $79.90 ongoing | $49.90 for the first 6 months, then $64.90 ongoing | $69.90 for the first 6 months, then $84.90 ongoing | $84.90 for the first 6 months, then $104.90 ongoing |
| Typical Evening Upload Speed | 17Mbps | 8.5Mbps | 17Mbps | 21Mbps |
| Max Upload Speed | 20 Mbps | 10 Mbps | 20 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 25 Mbps | 100 Mbps | 250 Mbps |
Contact info for Tangerine Telecom
| Mon | 7:00 am - 12:00 am |
|---|---|
| Tue | 7:00 am - 12:00 am |
| Wed | 7:00 am - 12:00 am |
| Thu | 7:00 am - 12:00 am |
| Fri | 7:00 am - 12:00 am |
| Sat | 8:00 am - 8:00 pm |
| Sun | 8:00 am - 8:00 pm |
Good value and Internet speed
NBN 25/10 (Value)One of the best value NBN plans and consistently good speed.
Reasonably reliable connection. When there is an issue, such as dropouts or
loss of service, technical support is polite, helpful and usually fixes the issue.
- Start Date: September 2020
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Prices are more competitive
NBN 25/10 (Value)Signed up since their prices were more competitive especially that promo for new customers. Had to switch back to Tangerine from a previous ISP because was getting better range from Tangerine all the way downstairs to our smart TV.
Couple of dropouts experienced but not too common.
Good experience with the customer service.
Author stated being incentivised for this review
Customer service from Uno
NBN 50/20 (Value Plus)My internet wasn't working all day, so I decided to contact their customer service via chat. Uno was fantastic, he replied quickly and fixed the issue in no time! Thanks
- Start Date: April 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Capped Data
Author stated being incentivised for this review
Activation
NBN 50/20 (Value Plus)It was quick and simple.
Router and black box came on time and activation on the same day. 50/20 is all I need.
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: 12-month contract
- Data Type: Unlimited Data
Author stated being incentivised for this review
Find out how Tangerine Telecom compares to other Internet Service Providers
Know better, choose better.
Good customer service- Helpful!
NBN 25/10 (Value)Al was very accommodating and was good with communication very happy with how he helped me
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Capped Data
Author stated being incentivised for this review
This is perfect
NBN 100/20 (Speedy)Great costumer service always helpful and they do there best for sort out issues as fast as they can. Thank you
- Start Date: December 2022
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Internet working properly again
NBN 50/20 (Value Plus)Michelle helped me very patiently get internet back on more than one device.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Customer service
NBN 100/20 (Speedy)My internet stopped working & I called customer support and they answered within 2mins and helped me through everything. Was quite easy and stress free.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: 12-month contract
- Data Type: Unlimited Data
Author stated being incentivised for this review
Usually reliable and stable.
NBN 25/10 (Value)I’m quite pleased with my service. From time to time some silly thing happens and router or nbn box plays up. Isolating tge issue can be very time consuming. The issues are I believe to do with the shonky way internet is set up in Australia. Everyone I know has the same issues regardless of internet provider. In this respect I have no negative view uf Tangerine. One thing that could be improved is Australian call centres only and long hours of access to humans on phone for help. As there are no call centres in WA this can be extremely annoying. I wish I could a discounted rate as being a loyal customer for years. Instead the only discounts are for new customers.
- Start Date: October 2019
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Find out how Tangerine Telecom compares to other Internet Service Providers
Know better, choose better.
set up of internet connection.
NBN 25/10 (Value)See above great service, cooperation,with simplicity with pleasant demeanour.No drop outs
Author stated being incentivised for this review
Tangerine kills Telstra and Voda.
NBN 50/20 (Value Plus)The best customer service I ever had from a telco, Great product plus cheaper than competitors prompt to answer calls
I like the rooster cockadoodling in the background when I’m talking to Tangerine staff
- Start Date: October 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Great internet service
Tangerine TelecomI hadn’t had internet in over a week after moving hse.
After speaking to at least 12 people from tangerine advising me to do this and that.
None of it would make my internet work.
No one really had an idea of how to help.
Until just now, when a lovely Man named Mark, actually stayed on the phone with me for some time and after at least 15m he , MARK FINALLY SOLVED MY PROBLEM!
I now have internet again!! YAAAY!!
- Adequate Speeds: Yes
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Find out how Tangerine Telecom compares to other Internet Service Providers
Know better, choose better.
Thanks Vincent
NBN 25/10 (Value)Vincent in the tech team was very helpful getting me set up in my new house. Was patient and kind.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
If I could give zero stars I would
NBN 50/20 (Value Plus)I have had non stop issues with my nbn connection. Have spent countless hours on the phone with technicians over the past months with this company. Asked for my account to be ended at the end of this months pay cycle and instead they cancelled it today. Have told me it can be turned back on but might take 24-48 hours and I work from home so not ideal. Technicians can be rude. Never compensated for any of the inconveniences due to their incompetency. Would never recommend this company.
- Start Date: March 2023
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
Great value
NBN 50/20 (Value Plus)Good customer service and support.
Great value for money.
Easy to get started.
Maybe a mobile app in the future
- Start Date: October 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Questions & Answers
Where is your call center located? Is it in Australia or offshore, if offshore where is it located? Thank you
It's been three business days, I'll take the lack of reply as a yes that your call center IS offshore & you don't want to announce it because you know Aussies dislike them & it will lose you business.
I put in an order to move my mobile, home phone and NBN HFC broadband to Tangerine on 10 Oct. The mobile was ported very quickly so I am satisfied with that experience. The home phone port order was submitted by Tangerine on 17 Oct after I pushed the point with your support service. I have now been advised that the port date is 30 Oct. That's 20 days after submitting the order. Is that normal? I hope not. Can you do something about this?
My home port took around 4 weeks .. and a chase up. Give them a call and kick it along ..
Hello, I can confirm for landline ports this period can vary from 1 - 4 weeks as the carrier does need to organize the date and time with your current provider for cutover. This period of time provided is a standard timeframe for landline ports. Mobile ports are quicker and done within the day of submission. Any further questions, please feel free to reach out to hello@tangerinetelecom.info if you have any further questions for our team. Thanks Tangerine
Get an answer from our members and Tangerine Telecom representatives
Extra Information
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Hi Jess, we are sorry to read of the above issues. We have reached out via a private message to discuss this with you. Thank you in advance, Team Tangerine