Tangerine Telecom

Decided to change to Tangerine about 4pm on a Saturday but thought the process would take some some, within about 2 hours I had received the welcome email and my service had been changed over. I had some problems with my BYOD modem, I rang Tangerine 6pm on a Saturday night and they answer pretty quickly, sorted the problem and I back watching netflix within no time. Speeds are good, no drop outs and it is cheaper than my last provider.

Impressed with cost of plan. Reviews were excellent. Signed up over the phone. Advised 1-3 weeks to switch from ADSL to NBN. Nine days later was online. A simple, well supported experience. Very satisfied with NBN service ever since!

Couldn’t EVER get connected, tried two different routers. Rude customer service particularly from a supervisor named Jen (J-E-N) who actually hung up on me when I asked her for her full name. Vile service. Long hold times for tech support or anything other than buying a plan. If you use your own modem (to save the environment) they will tell you over and over that they’ll give you ‘limited assistance’ because it isn’t their $100 device. Which you can’t buy because they are out of stock. Total joke of a company. Avoid.

Tangerine did what they said they would and the NBN was connected on the arranged day without any real issues. I used my own router which caused me some problems in the configuration but Tangerine helped to sort it out.
Happy so far and have had no issues although it has only been a few days.

My home NBN was connected with in three days Of signing up. The Customer service was fantastic. The internet speed is very good. I would definitely recommend Tangerine to Friends.

Joined in under 5 minutes.

NBN connection/set up booked within a week. 3hrs after NBN representatives completed the set up we were online. Used our own modem and only had to change the details provided in the email.

It has now been 2 weeks and we had no issues.

I was thrilled to find that I saved myself nearly $60 per month by simply changing over to Tangerine. I couldn't believe how easy it was it activate, with the help of a customer service representative on the phone.

I've just had the NBN installed via Tangerine. they had the best plan I could find and took care of everything quickly and easily. Highly recommend. Not any issues with the connection or speed!

I transferred from AussieBroadband so my standard of service and support was very high. The tangerine application process was quick and easy and within 12 hours my service had cut over to Tangerine NBN (FTTC connection). Speeds are as advertised.... 43-45mbps during peak hours. No drop outs. Everything just works! Instructions were clear to re-use my old modem too. Saving $20 per month now with no up front costs and no contract. Thank you!

Amazing speeds. Love the plan. BYO modem, no installation fee, no lock in contract. Easy setup and was also supported by the online team for activation the first time around.

I was with Superloop, had to change because of terrible upload speeds.
Apparently they knew about it, but would not reply to my emails.
Joined Tangerine, it took 24 hours to change over, amazing.
NO problems, chose XXL Speed Boost.
It is cheaper and the service is really top notch.
I would recommend Tangerine to anyone.

We used to have Telstra cable internet, then Telstra NBN, then Kogan NBN (keeping nice Telstra router) & now Tangerine. Doing change to Tangerine - they ask for you to nominate a cutover day - my cutover happened the night before around dinner time - the internet went down, I noticed that my IP had changed from Vodafone (Kogan) address space to an IP that resolved in Victoria (ie Tangerine), however I could not get online for a couple hours because of late arrival of the user credentials which come in an email & sms - otherwise happy with the service.

I’ve had no issues with my connection or the service. I down grounded (cheaper) my service from a different carrier and I had no lagging or issues. So I have saved $25 dollars a month.

So far so good! Speedy delivery of our modem. Technician came on time and installed was installed quickly and our connection was up and running not long after he left. So far speeds have been good an everything has been running smoothly.

I've just had the NBN installed via Tangerine. I'd never heard of the before but they had the best plan I could find and took care of everything quickly and easily. Highly recommend.

Swapped over from ABB, having been with them for many years.
There were too many interruptions with their service in recent times. So off to Tangerine I go. The churn was painless.
Communication was great and I was updated of the installation process by email and SMS.
So far the speeds have been as promised.
Double the speed for the same charge as ABB is a no brainer.
You won't go wrong with them

New installation and no problems so far. Fantastic customer service and kept me informed about connection. The modem arrived quite quickly and set up was easy. Speeds have been great.

The sign up for NBN was a breeze and my service was activated really quickly compared to other providers.
So far connection and speed of nbn has been great, been measuring my internet speed and has been consistently meeting the expectation

From my initial research to watching Netflix took less than a week. Tangerine supplies a great, fast service and very reasonably priced - I highly recommend this service. No drop outs.