9,698 reviews
AI reviews summary
Tangerine Telecom receives high praise for its sales and onboarding process, with many users highlighting competitive pricing and professional staff. However, a significant segment of customers reports severe technical issues, including inconsistent speeds and frequent dropouts, particularly following a recent network migration. While the sales experience is often seamless, technical support and billing disputes are major points of friction for dissatisfied users.
Pros
Cons
Verdict
Tangerine Telecom is an attractive option for consumers prioritising low costs and a smooth initial sign-up experience. However, the high frequency of reports regarding unreliable speeds and difficult technical support suggests it may not be suitable for those who require a guaranteed stable connection for working from home.
From my initial inquiry through to activating my plan Angelica on Sales was extremely professional, informative, respectful and patient in responding to my questions. In addition Angelica has a warm and welcoming personality which complimented my entire experience with Tangerine. Thank you Angelica!!!
I had a problem signing up online when the payment did not go through. I called Tangerine, and Realyn from Sales was very patient and helpful with the details. It didn't take long, and she had everything fixed in no time. She is a valuable asset for the company.
Service is reliable and communications from Tangerine are very consistent and accurate. Big thanks to Customer Service team and Vin for supporting me with some enquiries and concerns in timely manner.
Reviews with attachments
Signed up online 3 days ago, received a message the following day notifying me that the service was ready. I plugged in my BYO modem and internet was available straight away. No set up required, very simple. Called Tangerine hotline and the longest wait was around 15 minutes. Internet speed has been consistent at around 25mbps, hasn’t experienced any drop out at this stage. Show reply
I am really happy to avail home internet with Mj from sales team she is very helpful and there is no 24 hrs or more waiting i got Internet connection within few hrs. Thanks Mj you doing a reallly great job. Show reply
I would like to share my positive experience with the NBN customer service agent, Precious. Precious was extremely helpful and knowledgeable while assisting me with setting up a new NBN connection and explaining the available plans. She took the time to clearly walk me through different options, making it easy for me to understand what would best… Read more · 1
suit my needs.
Her communication was friendly, professional, and patient throughout the conversation. She answered all my questions in detail and ensured I felt confident in choosing the right plan. The whole process felt smooth and well-guided because of her support.
Thank you, Precious, for your excellent service and for making the setup process simple and stress-free.
I changed from Telstra and got the tangerine EERO 7 modem and it was very easy to hook up. When I spoke to the lady on the phone. She was very patient and amazing Alex Tomagan the guy who set it all up for me on the phone in the beginning was very patient very kind and lots of information which I found fantastic even from getting the delivery.… Read more · 1
Everything was very easy. My Internet is super fast and my mobile phone connects to the Wi-Fi when it would never do it with the Telstra 5G box I always had to use my data so I’m super super happy and the price is so much cheaper than the Telstra plan thank you so much tangerine. I’m so happy with my choice to change and I have been a Telstra customer for a long time, thank you so much very very happy.
Fabulous service on the phone, very helpful. Highly recommend this service and will recommend to other people. Show details · 1
Vin and Ben were extremely helpful, patient, and professional throughout the call. They explained everything clearly and made the process easy. Show details · 1
Tangerine made switching to them as our broadband provider, including FTTP connection, quick, easy and seamless. It required very little effort or stress on our part even though it took a few weeks for the NBN appointment to happen, which is usual. We are now getting great internet speed, no more dropouts and easy online account management for a much better price. Happy customer so far! Show details · 1
After a little bit of a rough start, these guys have turned it around completely. They were a little difficult to get into contact with to start, but they were also quick to escalate the situation and even offered to call me. After being connected with a very helpful tech. She was able to get me connected within a 9 minute phone call. Since being connected has been flawless so far. Show details · 1
Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details · 1
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You won't find a faster better deal at the moment. Fast speeds no drops outs. Works as an ISP should. Very happy with my service. Would definitely recommend. Show details · 1
I swapped my mobile and NBN connection over to tangerine I love the fact that they answer the phone that easier to communicate with and Manny was so good in understanding my needs Show reply
Manny is an asset to tangerine because he made sorting out payment easier thanks Manny Show details · 1
I became a Tangerine customer when my previous ISP, Buddy Telco, was acquired by them. While I have no major complaints about the internet service itself, my experience with their customer treatment has been extremely disappointing. I recently discovered that my monthly plan had increased from $99 to $119 for exactly the same service. What made… Read more
this particularly frustrating was that I received no prior notification of the increase. I only became aware of it after reviewing my bill and raising the issue with Tangerine.
To their credit, they agreed to refund the overcharged amount. However, just one week later, I received a notice advising that my plan would officially increase to $119 from 1 July 2026, accompanied by a temporary $5 rebate for six months. This felt less like customer service and more like an attempt to push through a price increase after being caught out.
What concerns me most is the apparent disregard for transparency. Telecommunications providers are expected to provide advance written notice of price increases. Sending a notice on 5 June for a price rise effective 1 July provides only 26 days' notice. Whether intentional or not, this approach does not inspire confidence and falls well short of what I would expect from a company that values its customers.
The whole experience left me with the impression that Tangerine is relying on customers not checking their bills, not understanding their rights, or simply deciding that challenging the increase is not worth the effort. That may be a profitable business strategy, but it is not what I consider honest or customer-focused business practice.
As a result, I have moved to another provider. Unfortunately, this experience reinforces my view that finding an ISP that genuinely prioritises transparency and fair treatment remains surprisingly difficult.
Based on my experience, I cannot recommend Tangerine.
Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details
Hi David, we are so sorry for this experience.… Read more
Worst internet service their is internet for one day and second day its gone, i will be changing this service they have put wrong AVC number in my bill so that i could not chnage to other providers they look fishy please any new guys never buy their any service thanks! Show details
lillyyy480, hi. We are so sorry to hear about… Read more
Latest follow-ups
NBN service started dropping out, so called Tangerine and quite quickly a customer service rep came on the line...couldn't have been more professionally as he quickly verified there was a fault on the line and advised that a service request had now… Read more · 1
been made to NBN. Next day the appointment was confirmed, even though service was still partially functioning, and the following day NBN technician arrived on time, located the fault (broken cable), checked our internal wiring, made the repair (outdoor pit) and was on his way after showing us the speed test, before and after repair. All told this was an exceptional response by both Tangerine and NBN...hat off to them both, as it is unfortunately very rare these days to be able to pass on a compliment for an excellent service response. ;-]
Follow-up · The outage lasted just a couple of days, as it was a physical break in the line that required fixing...plus there was at no cost as it was outside the premises.
Couldn't be any better – Excellent and very patient service provided by client service officer. Had to deal with an elderly not computer ofay customer. Had internet and 2 mobiles switched over today and all up and running, not full speed the 50 but that could be me. … Read more
Faster than I had and the internet 30 dollars cheaper a month for the next 6 months, so win win in my books. Thanks to the client service officers who assisted me today.
Follow-up · Not so good, slowed considerably and when I went to change over took months to get the account right. They are also More Telecom.
well where does a person start, I join up on the 29th May and asked for a particular internet plan 400/20 (super speedy) due to running a game server, sounds easy...... noooooo. I get signed up and I said to the Customer service person (which was… Read more
more than helpful) expalining to the person that I would like this speed but I needed a NBN box upgrade due to the higher speed I need, so in the mean time waiting for an NBN appointment to get the hardware updated by the NBN they put me on the best plan with the box I get 100/20 still really can't run a descent game server with that but I thought I'd manage, after all we are waiting on an upgrade.... fire up the internet, do a speed test OMG DL : 36.73 mbps - UL : 4.37 mbps .. call customer support and get this fixed after doing the tedious tests they need to know that tells them that that its not working. ok this is fine. in the meantime no nbn appointment is made so after serveral phone calls over the next serveral days being told that I can't have the speed I need because my NBN box won't allow it I finally found someone that ACTUALLY listened to me say I NEED A NBN BOX UPGRADE to get the speed I needed (this is the short story - I'm being nice about the drama) ok so 2 nbn appointments are made 1 for the 3rd june and 1 for the 10th of june, ok now we are cooking, so the NBN bloke turns up 3rd june midday... perfect.... does the installation takes about 30 mins after the install and then the check to make sure it's all working, green lights and all. we are all good to go. so I called Tangerine and said the nbn box has now been upgraded so I give them the box number and am told 24-48 hrs, wonderful. 48 hrs later ... nothing. so I call back to enquire whats going on, then they say you need an upgrade to the equipment.. HUH what it's already been done, no no no you have an appointment on the 10th june, long story short and serveral more phone calls over the next few days, Today being the 9th JUNE, I explained that the nbn box has been upgraded and the appointments have been doubled up, after that being realised after all this time customer support put me through to the tech team, then they say we have MANUALY upgraded your plan to 400, do a complete reset of the nbn box and router hang up the phone everything comes back online and UGG still 100, so we ring up again, go through the tedious process of speed tests with the router and then direct to the box to find out that not upgraded, (OH and by the way I get told I was using profanity by saying Bloody Hell... at this stage they were lucky that's all I said) so the tech now writes up another ticket to the NBN to get it sorted out and you'll have to wait another 24-48 hrs. Just Brilliant. OK so the moral to this whole fiasco is that 1. it seems People don't listen to what you explain to them. 2. They DONOT comunicate with each other. 3. they only write down notes when it suits them 4. you are the customer they have already got your business so why be in any shape helpful, we are customer support and will just tell you that you are wrong and we will give you the wrong information due to no communication with anyone else. SO lets see what happens in the near future as it'll be me probably calling them back in 48 hrs due to no communication, oh and by the way you pay for the service reguardless on whether or not you have the service you are supposed to have, so because I can't really run a NON-PROFIT Gaming Server at the speed I need for the people wanting to play it's going to be pay for it even if you don't have it. so the moto is BUYER BEWARE and let's see what happens next.
Follow-up · Well, around 3 weeks ago, Aussie Broadband took over Tangerine, and it has become slower in the upload speed, going from 40mbps to 25mbps. I have been monitoring this for the past few weeks with no real change, even though you still have to talk to an overseas customer support, which can be a communication nightmare, but let's go a few more weeks… Read more
June 10th update: we now wait another 24-48 hrs .... what a joke. So we now talk to the… Read more (+6 replies)
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Positive reviews
Setting up Mobile, LTE and NBN Bundle with the help of Customer Service Representative Jon was an absolute delight! So friendly and informative. Jon made the process quick, very pleasant and easily understood. Thank you Jon.
Just signed up to Tangerine NBN 100 Speedy Plan changing over from TPG's NBN FTTN 50 with 'REM from Sales Team' assisting me. She is a customer centric individual, that confidently answered all my questions and concerns. In addition, I had my two mobile services transferred from Telstra to Tangerine after REM clarified to me that they also use Telstra's network which I have been happy. There was a considerable monthly savings.
Received the price increase email today for nbn increases. Called up Tangerine who were understanding and helped me get onto More (CBA) to keep me as a customer. I was able to keep the price the same for same speed tier and secure this price for 36mths. If no better deals come along, this keeps price security for 3 years in what seems to be just… Read more
everything is going up and up.
Once speaking to Carlo Antoni De Castro (sales Rep) he was very helpful to guide me thru process and get me thru the steps to change over and the change was seamless.
If you are a CBA customer with Yello options, it is worth looking to change over with nbn and mobile as savings to be had and for 36mths to not worry about again is great.
Negative reviews
Started as a forced migration from Buddy Telco after the sale and rollout into Tangerine. This wasn’t a choice or opt in situation, it was a full takeover of the service. The migration itself was messy. My static IP did not transfer across, which meant reconfiguring existing setups and dealing with avoidable downtime and admin on my side. Not a… Read more
minor inconvenience when you rely on it.
A few months later they pushed through a price increase from $105 to $115 per month under the excuse of an annual review. This came very shortly after onboarding, which makes the “annual” framing pretty questionable in practice.
They added a $5 per month discount for six months. This does not cancel the increase. It simply delays it. Net result is still a higher ongoing cost, with a short term buffer designed to soften the reaction.
Overall experience felt like service disruption on migration followed quickly by price movement once settled. I left shortly after and moved to a provider with stable pricing and fewer surprises.
Hi Simon, Thanks for taking the time to share… Read more
I was with Buddy Telco for my nbn until Tangerine acquired it and I was switched to Tangerine. Ever since, internet suffers outage at least 3 times a day and each outage lasts up to 1 hour. It badly disrupts my work from home and also inconvenienced my smart home automation. Avoid Tangerine nbn at all cost.
Hi Eric, we are so sorry to hear of this… Read more
Continually drops in and out, had it for over a year now and just cancelled. Support takes days to a week to get back to you and always say they did a check on my connection and it's fine. We've had to hotspot to ours phones constantly. Waste of $$
Hi, Thanks for taking the time to share your… Read more
Recent reviews
Joe was extremely helpful in resolving my account issue. He was patient, knowledgeable, and provided clear guidance throughout the process. I really appreciate the prompt support and excellent customer service.
Many thanks to the Tangerine staff, JR from sales was effective and professional. He went through everything and was knowledgeable and understanding. I am very thankful to have dealt with JR from sales
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Hi Olivier, thank you for sharing your… Read more (+1 reply)